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href="https://icra.org/associates/">Associate members</a></li> <li id="menu-item-8723" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8723"><a href="https://icra.org/valueproposition/">Value Proposition</a></li> <li id="menu-item-8738" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-8738"><a href="https://icra.org/affiliates/">Affiliates</a></li> </ul> </li> </ul> </div>  <div class="flex-col show-for-medium flex-right"> <ul class="mobile-nav nav nav-right "> </ul> </div> </div> <div class="container"><div class="top-divider full-width"></div></div> </div> <div class="header-bg-container fill"><div class="header-bg-image fill"></div><div class="header-bg-color fill"></div></div> </div> </header> <main id="main" class=""> <div id="content" class="blog-wrapper blog-archive page-wrapper"> <header class="archive-page-header"> <div class="row"> <div class="large-12 text-center col"> <h1 class="page-title is-large uppercase"> Category Archives: <span>Support</span> </h1> </div> </div> </header> <div class="row row-large row-divided "> <div class="large-9 col"> <div id="post-list"> <article id="post-8740" class="post-8740 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/relurl/" rel="bookmark" class="plain">Can I use a relative URL in my link tag?</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/relurl/" rel="bookmark"><time class="entry-date published" datetime="2025-03-05T10:12:16+00:00">5 March, 2025</time><time class="updated" datetime="2025-03-05T10:12:18+00:00">5 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>In general, yes; but if you wish to register for ICRAchecked, and your site is accessible with and without the www prefix to your domain, then no, you must use an absolute URL in the link tag’s href attribute. Why? Filters and the ICRA label tester will follow a relative URL in your link tag, […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/relurl/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8684" class="post-8684 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/isprefusesfile/" rel="bookmark" class="plain">My ISP will not let me upload the labels.rdf file</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/isprefusesfile/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T11:07:20+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T11:07:21+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>Most ISPs take the security of their customers’ websites very seriously and take a number of precautionary measures. One of these can be to only allow certain types of file to be uploaded to their servers – and that list may not include files ending with .rdf. The simplest way around this is to use […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/isprefusesfile/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8682" class="post-8682 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/labelsfile404/" rel="bookmark" class="plain">I’ve uploaded the labels file but I can’t see it in my browser</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/labelsfile404/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T10:10:05+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T10:10:06+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>Some servers, particularly Microsoft servers, will allow you to upload the labels.rdf file but will not “serve it back to you” even if you put its correct URL in your browser. You might get a not found message (the famous “Error 404”) or a message saying “You are not authorized to access this site” which […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/labelsfile404/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8680" class="post-8680 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/siteinaccessible/" rel="bookmark" class="plain">I’ve labelled my site but it’s now inaccessible. Why?</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/siteinaccessible/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T10:08:12+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T10:08:13+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>We have heard of rare cases where web sites that are protected by firewalls become unavailable after labels have been added. The reason is that the labels.rdf file is declared as being an RDF file. However, the firewall examines the file as it passes through and detects that it is an XML file. Both are […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/siteinaccessible/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8678" class="post-8678 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/deletepics/" rel="bookmark" class="plain">Should I delete my old PICS label?</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/deletepics/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T10:03:37+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T10:03:38+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>Families using tools such as Internet Explorer’s Content Advisor will continue to benefit from PICS labels for some time. If you have obtained a new (RDF) label since January 2006, then you will have received a PICS version of your label along with your Link tag. You can therefore remove your old v02 PICS tag, […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/deletepics/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8672" class="post-8672 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/processingrules/" rel="bookmark" class="plain">Processing rules for ICRA RDF labels</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/processingrules/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T09:37:38+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T09:51:44+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>Introduction The ICRA system is designed to allow providers to label their content quickly, efficiently and flexibly. In order to ensure predictable results for users, the way in which different filters process labels must be consistent. The recommended processing rules are set out below to enable content providers to assess the most convenient method of […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/processingrules/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8670" class="post-8670 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/filestructure/" rel="bookmark" class="plain">The structure of a file containing ICRA labels</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/filestructure/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T09:32:35+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T09:32:36+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>ICRA labels are held in a special file, usually called labels.rdf. This file is effectively broken down into sections to provide filters and other clients with the information they need. The best way to explain this is by examining the (fictitious) example below. Section 1 <?xml version=”1.0″?> <rdf:RDF xmlns:rdf=”http://www.w3.org/1999/02/22-rdf-syntax-ns#” xmlns:rdfs=”http://www.w3.org/2000/01/rdf-schema#” xmlns:label=”http://www.w3.org/2004/12/q/contentlabel#” xmlns:dc=”http://purl.org/dc/elements/1.1/” xmlns:icra=”https://icra.org/rdfs/vocabularyv03#”> Section 2 […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/filestructure/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8666" class="post-8666 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/technology/" rel="bookmark" class="plain">What is the underlying technology behind the ICRA system?</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/technology/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T09:23:57+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T09:26:33+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>ICRA labels are written using the Resource Description Framework (RDF). This is the key technology behind the “Semantic Web.” [1] “The Semantic Web is an extension of the current web in which information is given well-defined meaning, better enabling computers and people to work in cooperation.” Tim Berners-Lee, James Hendler, Ora Lassila,The Semantic Web, Scientific American, […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/technology/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8664" class="post-8664 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/2025/03/02/where-can-i-find-the-icra-logos-for-use-on-my-website/" rel="bookmark" class="plain">Where can I find the ICRA logos for use on my website?</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/2025/03/02/where-can-i-find-the-icra-logos-for-use-on-my-website/" rel="bookmark"><time class="entry-date published updated" datetime="2025-03-02T09:21:19+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>To see the complete set of available ICRA logos, please click聽here</p> <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/2025/03/02/where-can-i-find-the-icra-logos-for-use-on-my-website/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <article id="post-8662" class="post-8662 post type-post status-publish format-standard hentry category-support"> <div class="article-inner "> <header class="entry-header"> <div class="entry-header-text entry-header-text-top text-center"> <h6 class="entry-category is-xsmall"><a href="https://icra.org/category/support/" rel="category tag">Support</a></h6><h2 class="entry-title"><a href="https://icra.org/support/decode/" rel="bookmark" class="plain">How do I “decode” an ICRA label?</a></h2><div class="entry-divider is-divider small"></div> <div class="entry-meta uppercase is-xsmall"> <span class="posted-on">Posted on <a href="https://icra.org/support/decode/" rel="bookmark"><time class="entry-date published" datetime="2025-03-02T09:20:02+00:00">2 March, 2025</time><time class="updated" datetime="2025-03-02T09:20:03+00:00">2 March, 2025</time></a></span> <span class="byline">by <span class="meta-author vcard"><a class="url fn n" href="https://icra.org/author/icraorg/">icraorg</a></span></span> </div> </div> </header> <div class="entry-content"> <div class="entry-summary"> <p>Within a labels file, the actual ICRA label is encoded in a block similar to this: <label:ContentLabel rdf:ID=”label_1″> <rdfs:label>No nudity, no sex, no violence, no potentially offensive language, no user-generated content, no other potentially harmful activities</rdfs:label> <icra:cz>1</icra:cz> <icra:lz>1</icra:lz> <icra:nz>1</icra:nz> <icra:oz>1</icra:oz> <icra:sz>1</icra:sz> <icra:vz>1</icra:vz> </label:ContentLabel> This shows a label declaring “None of the above” in all the […] <div class="text-center"> <a class="more-link button primary is-outline is-smaller" href="https://icra.org/support/decode/">Continue reading <span class="meta-nav">→</span></a> </div> </div> </div> <footer class="entry-meta clearfix"> <span class="cat-links"> Posted in <a href="https://icra.org/category/support/" rel="category tag">Support</a> </span> </footer> </div> </article> <ul class="page-numbers nav-pagination links text-center"><li><span aria-current="page" class="page-number current">1</span></li><li><a class="page-number" href="https://icra.org/category/support/page/2/">2</a></li><li><a aria-label="Next" class="next page-number" href="https://icra.org/category/support/page/2/"><i class="icon-angle-right" ></i></a></li></ul> </div> </div> <div class="post-sidebar large-3 col"> <div id="secondary" class="widget-area " role="complementary"> </div> </div> </div> </div> </main> <footer id="footer" class="footer-wrapper">  <div class="footer-widgets footer footer-1"> <div class="row large-columns-1 mb-0"> <div id="text-3" 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