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href="/documentation/apps/app-developer-guide/getting_started/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Getting started</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-using-the-apps-framework"><a tabindex="0" href="/documentation/apps/app-developer-guide/using-the-apps-framework/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Using the Apps framework</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-making-api-requests-from-a-zendesk-app"><a tabindex="0" href="/documentation/apps/app-developer-guide/making-api-requests-from-a-zendesk-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Making API requests from a Zendesk app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-apps_requirements"><a tabindex="0" href="/documentation/apps/app-developer-guide/apps_requirements/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Specifying app requirements</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-multiproduct_apps"><a tabindex="0" href="/documentation/apps/app-developer-guide/multiproduct_apps/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Working with multi-product apps</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-styling"><a tabindex="0" href="/documentation/apps/app-developer-guide/styling/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Styles and assets</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-deploying"><a tabindex="0" href="/documentation/apps/app-developer-guide/deploying/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Deploying apps</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-manifest"><a tabindex="0" href="/documentation/apps/app-developer-guide/manifest/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Manifest reference</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-best-practices-for-zendesk-apps-developers"><a tabindex="0" href="/documentation/apps/app-developer-guide/best-practices-for-zendesk-apps-developers/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Best practices for Zendesk apps developers</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-about-the-zendesk-react-app-scaffold"><a tabindex="0" href="/documentation/apps/app-developer-guide/about-the-zendesk-react-app-scaffold/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">About the Zendesk React app scaffold</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-known-app-limitations"><a tabindex="0" href="/documentation/apps/app-developer-guide/known-app-limitations/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Known app limitations</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-developer-guide-versions"><a tabindex="0" href="/documentation/apps/app-developer-guide/versions/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Framework versions</a></li></ul></li><li><ul class="sidebarLinkList__SectionList-sc-1nf7cca-6 hrxShG"><li><h3 id="documentation-apps-build-an-app" class="sidebarLinkList__SubsectionTitle-sc-1nf7cca-1 dpBvEZ">Build An App</h3></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":R6iml5:--trigger:0" role="button" tabindex="0" aria-controls=":R6iml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Building your first Support app</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R6iml5:--panel:0" aria-hidden="true" aria-labelledby=":R6iml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-support-app-part-1-laying-the-groundwork"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-support-app/part-1-laying-the-groundwork/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Support app - Part 1: Laying the groundwork</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-support-app-part-2-designing-the-user-interface"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-support-app/part-2-designing-the-user-interface/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Support app - Part 2: Designing the user interface</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-support-app-part-3-creating-and-inserting-templates"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-support-app/part-3-creating-and-inserting-templates/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Support app - Part 3: Creating and inserting templates</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-support-app-part-4-getting-data"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-support-app/part-4-getting-data/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Support app - Part 4: Getting data</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-support-app-part-5-installing-the-app-in-zendesk-support"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-support-app/part-5-installing-the-app-in-zendesk-support/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Support app - Part 5: Installing the app in Zendesk Support</a></li></ul></div></section></div></div></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":Raiml5:--trigger:0" role="button" tabindex="0" aria-controls=":Raiml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Building your first Sell app</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Raiml5:--panel:0" aria-hidden="true" aria-labelledby=":Raiml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-sell-app-building-your-first-sell-app-part-1-laying-the-groundwork"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-sell-app/building-your-first-sell-app-part-1-laying-the-groundwork/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Sell app - Part 1: Laying the groundwork</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-sell-app-building-your-first-sell-app-part-2-designing-the-user-interface"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-sell-app/building-your-first-sell-app-part-2-designing-the-user-interface/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Sell app - Part 2: Designing the user interface</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-sell-app-building-your-first-sell-app-part-3-creating-and-inserting-templates"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-sell-app/building-your-first-sell-app-part-3-creating-and-inserting-templates/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Sell app - Part 3: Creating and inserting templates</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-sell-app-building-your-first-sell-app-part-4-getting-data"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-sell-app/building-your-first-sell-app-part-4-getting-data/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Sell app - Part 4: Getting data</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-sell-app-building-your-first-sell-app-part-5-installing-the-app-in-zendesk-sell"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-sell-app/building-your-first-sell-app-part-5-installing-the-app-in-zendesk-sell/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Sell app - Part 5: Installing the app in Zendesk Sell</a></li></ul></div></section></div></div></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":Reiml5:--trigger:0" role="button" tabindex="0" aria-controls=":Reiml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Building your first Chat app</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Reiml5:--panel:0" aria-hidden="true" aria-labelledby=":Reiml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-chat-app-part-1-laying-the-groundwork"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-chat-app/part-1-laying-the-groundwork/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Chat app - Part 1: Laying the groundwork</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-chat-app-part-2-designing-the-user-interface"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-chat-app/part-2-designing-the-user-interface/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Chat app - Part 2: Designing the user interface</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-chat-app-part-3-creating-and-inserting-templates"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-chat-app/part-3-creating-and-inserting-templates/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Chat app - Part 3: Creating and inserting templates</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-chat-app-part-4-getting-data"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-chat-app/part-4-getting-data/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building your first Chat app - Part 4: Getting data</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-build-your-first-chat-app-part-5-installing-the-app-in-zendesk-chat"><a tabindex="-1" href="/documentation/apps/build-an-app/build-your-first-chat-app/part-5-installing-the-app-in-zendesk-chat/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw"> Building your first Chat app - Part 5: Installing the app in Zendesk Chat</a></li></ul></div></section></div></div></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-support-ticket-editor-app"><a tabindex="0" href="/documentation/apps/build-an-app/building-a-support-ticket-editor-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Building a Support ticket editor app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-localizing-a-support-app"><a tabindex="0" href="/documentation/apps/build-an-app/localizing-a-support-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Localizing a Support app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-adding-third-party-oauth-to-a-support-app"><a tabindex="0" href="/documentation/apps/build-an-app/adding-third-party-oauth-to-a-support-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Adding third-party OAuth to a Support app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-using-react-in-a-support-app"><a tabindex="0" href="/documentation/apps/build-an-app/using-react-in-a-support-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Using React in a Support app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-dynamically-changing-app-icons"><a tabindex="0" href="/documentation/apps/build-an-app/dynamically-changing-app-icons/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Dynamically changing app icons</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-using-ai-to-summarize-conversations-in-a-support-app"><a tabindex="0" href="/documentation/apps/build-an-app/using-ai-to-summarize-conversations-in-a-support-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Using AI to summarize conversations in a Support app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-empowering-support-agents-to-resolve-customer-complaints"><a tabindex="0" href="/documentation/apps/build-an-app/empowering-support-agents-to-resolve-customer-complaints/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Empowering support agents to resolve customer complaints</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-prompt-and-personalized-service-with-a-single-view-for-your-customer"><a tabindex="0" href="/documentation/apps/build-an-app/prompt-and-personalized-service-with-a-single-view-for-your-customer/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Prompt and personalized service with a single view of your customer</a></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":R1iiml5:--trigger:0" role="button" tabindex="0" aria-controls=":R1iiml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Building a server-side app</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R1iiml5:--panel:0" aria-hidden="true" aria-labelledby=":R1iiml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-server-side-app-part-1-core-concepts"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-server-side-app/part-1-core-concepts/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a server-side app - Part 1: Core concepts</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-server-side-app-part-2-display-server-side-content-in-a-zendesk-app"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-server-side-app/part-2-display-server-side-content-in-a-zendesk-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a server-side app - Part 2: Displaying server-side content in a Zendesk app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-server-side-app-part-3-access-external-apis"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-server-side-app/part-3-access-external-apis/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a server-side app - Part 3: Accessing external APIs</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-server-side-app-part-4-access-framework-apis"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-server-side-app/part-4-access-framework-apis/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a server-side app - Part 4: Accessing framework APIs</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-server-side-app-part-5-secure-the-app"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-server-side-app/part-5-secure-the-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a server-side app - Part 5: Securing the app</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-server-side-app-part-6-deploy-the-app"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-server-side-app/part-6-deploy-the-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a server-side app - Part 6: Deploying the app</a></li></ul></div></section></div></div></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-how-a-custom-objects-app-is-built-for-sell"><a tabindex="0" href="/documentation/apps/build-an-app/how-a-custom-objects-app-is-built-for-sell/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">How a custom objects app is built for Sell</a></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":R1qiml5:--trigger:0" role="button" tabindex="0" aria-controls=":R1qiml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Building a Sell app using OAuth 2.0</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R1qiml5:--panel:0" aria-hidden="true" aria-labelledby=":R1qiml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-sell-app-using-oauth-2-0-building-a-sell-app-using-oauth-2-0-part-1-laying-the-groundwork"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-sell-app-using-oauth-2-0/building-a-sell-app-using-oauth-2-0-part-1-laying-the-groundwork/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a Sell app using OAuth 2.0 - Part 1: Laying the groundwork</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-sell-app-using-oauth-2-0-building-a-sell-app-using-oauth-2-0-part-2-installing-the-app-in-zendesk-sell"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-sell-app-using-oauth-2-0/building-a-sell-app-using-oauth-2-0-part-2-installing-the-app-in-zendesk-sell/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a Sell app using OAuth 2.0 - Part 2: Installing the app in Zendesk Sell</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-sell-app-using-oauth-2-0-building-a-sell-app-using-oauth-2-0-part-3-setting-up-oauth-2-0"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-sell-app-using-oauth-2-0/building-a-sell-app-using-oauth-2-0-part-3-setting-up-oauth-2-0/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a Sell app using OAuth 2.0 - Part 3: Setting up OAuth 2.0</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-sell-app-using-oauth-2-0-building-a-sell-app-using-oauth-2-0-part-4-creating-audiences-in-mailchimp"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-sell-app-using-oauth-2-0/building-a-sell-app-using-oauth-2-0-part-4-creating-audiences-in-mailchimp/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a Sell app using OAuth 2.0 - Part 4: Creating audiences in Mailchimp</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-building-a-sell-app-using-oauth-2-0-building-a-sell-app-using-oauth-2-0-part-5-getting-data-from-the-mailchimp-api"><a tabindex="-1" href="/documentation/apps/build-an-app/building-a-sell-app-using-oauth-2-0/building-a-sell-app-using-oauth-2-0-part-5-getting-data-from-the-mailchimp-api/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Building a Sell app using OAuth 2.0 - Part 5: Getting data from the Mailchimp API</a></li></ul></div></section></div></div></li><li data-testid="dev-docs-sidebar-link-documentation-apps-build-an-app-create-a-cicd-pipeline-for-a-zendesk-app"><a tabindex="0" href="/documentation/apps/build-an-app/create-a-cicd-pipeline-for-a-zendesk-app/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Create a CI/CD pipeline for a Zendesk app</a></li></ul></li><li><ul class="sidebarLinkList__SectionList-sc-1nf7cca-6 hrxShG"><li><h3 id="documentation-apps-app-design-guidelines" class="sidebarLinkList__SubsectionTitle-sc-1nf7cca-1 dpBvEZ">Designing Your App</h3></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-design-guidelines-ui-design-fundamentals"><a tabindex="0" href="/documentation/apps/app-design-guidelines/ui-design-fundamentals/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">UI Fundamentals</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-design-guidelines-using-zendesk-garden"><a tabindex="0" href="/documentation/apps/app-design-guidelines/using-zendesk-garden/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Designing with Zendesk Garden</a></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":Remml5:--trigger:0" role="button" tabindex="0" aria-controls=":Remml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Support app locations</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Remml5:--panel:0" aria-hidden="true" aria-labelledby=":Remml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-app-design-guidelines-support-sidebar-apps-support"><a tabindex="-1" href="/documentation/apps/app-design-guidelines/support/sidebar-apps-support/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Sidebar apps</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-app-design-guidelines-support-topbar-apps-support"><a tabindex="-1" href="/documentation/apps/app-design-guidelines/support/topbar-apps-support/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Top bar apps</a></li></ul></div></section></div></div></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":Rimml5:--trigger:0" role="button" tabindex="0" aria-controls=":Rimml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Sell app locations</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rimml5:--panel:0" aria-hidden="true" aria-labelledby=":Rimml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-app-design-guidelines-sell-sidebar-apps-sell"><a tabindex="-1" href="/documentation/apps/app-design-guidelines/sell/sidebar-apps-sell/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Sidebar apps</a></li></ul></div></section></div></div></li><li><div class="StyledAccordion-sc-niv9ic-0 dgZvap sidebarLinkList__StyledAccordion-sc-1nf7cca-2 entKmz" data-garden-id="accordions.accordion" data-garden-version="8.76.4"><div data-garden-id="accordions.section" data-garden-version="8.76.4" class="StyledSection-sc-v2t9bd-0 bFpvu"><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.9" class="StyledHeader-sc-2c6rbr-0 SqGSf sidebarLinkList__StyledAccordionHeader-sc-1nf7cca-3 uCfzH" data-garden-id="accordions.header" data-garden-version="8.76.4"><button id=":Rmmml5:--trigger:0" role="button" tabindex="0" aria-controls=":Rmmml5:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 MtdzK sidebarLinkList__CollapsibleSubsectionTitle-sc-1nf7cca-4 goMuhH" data-garden-id="accordions.button" data-garden-version="8.76.4">Chat app locations</button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.4" class="StyledRotateIcon-sc-hp435q-0 chjQnf"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rmmml5:--panel:0" aria-hidden="true" aria-labelledby=":Rmmml5:--trigger:0" class="StyledPanel-sc-1piryze-0 bbgJYJ sidebarLinkList__StyledAccordionPanel-sc-1nf7cca-5 eqBtfC" data-garden-id="accordions.panel" data-garden-version="8.76.4"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.4" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><ul><li data-testid="dev-docs-sidebar-link-documentation-apps-app-design-guidelines-chat-sidebar-apps-chat"><a tabindex="-1" href="/documentation/apps/app-design-guidelines/chat/sidebar-apps-chat/" class="sidebarLink__LinkElement-sc-z1bjm7-0 hkNUaw">Sidebar apps</a></li></ul></div></section></div></div></li></ul></li><li><ul class="sidebarLinkList__SectionList-sc-1nf7cca-6 hrxShG"><li><h3 id="documentation-apps-zendesk-app-tools-zat" class="sidebarLinkList__SubsectionTitle-sc-1nf7cca-1 dpBvEZ">Zendesk Apps Tools (ZAT)</h3></li><li data-testid="dev-docs-sidebar-link-documentation-apps-zendesk-app-tools-zat-installing-and-using-zat"><a tabindex="0" href="/documentation/apps/zendesk-app-tools-zat/installing-and-using-zat/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">Installing and using ZAT</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-zendesk-app-tools-zat-zat-commands"><a tabindex="0" href="/documentation/apps/zendesk-app-tools-zat/zat-commands/" class="sidebarLink__LinkElement-sc-z1bjm7-0 gzxlnG">ZAT commands</a></li><li data-testid="dev-docs-sidebar-link-documentation-apps-zendesk-app-tools-zat-zat-known-issues"><div class="sidebarListItem__CurrentPageListItem-sc-3bcm75-0 lnJNqQ">ZAT - Known issues</div></li></ul></li></ul></li></ul></nav></div></div></div></aside><main data-testid="dev-docs-layout-main" tabindex="-1" class="layout__Main-sc-1to7dem-3 jPiydL"><div class="pageLayout__Container-sc-11clxmd-0 jXavIW"><div class="pageLayout__TOCColumn-sc-11clxmd-3 dtMaIX"><div class="fresnel-container fresnel-greaterThanOrEqual-xl fresnel-:R6t5:"><div class="pageLayout__TOCColumnInner-sc-11clxmd-4 fmTfzH"><aside><nav aria-label="Table of Contents" role="navigation"><h2 class="tableOfContents__TOCHeading-sc-nfi473-0 isSuxn">On this page</h2><ul><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text="ZAT doesn't run in Windows" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#zat-doesnt-run-in-windows">ZAT doesn't run in Windows</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text="App content doesn't load when ZAT server is running" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#app-content-doesnt-load-when-zat-server-is-running">App content doesn't load when ZAT server is running</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text=""Failed to build gem native extension" error in Mac OS X or Linux" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#failed-to-build-gem-native-extension-error-in-mac-os-x-or-linux">"Failed to build gem native extension" error in Mac OS X or Linux</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text=""Failed to build gem native extension" error in Windows" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#failed-to-build-gem-native-extension-error-in-windows">"Failed to build gem native extension" error in Windows</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text="Validate not working in Windows" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#validate-not-working-in-windows">Validate not working in Windows</a></li></ul></nav></aside></div></div></div><div class="pageLayout__MainColumn-sc-11clxmd-1 hiHozz"><div class="pageLayout__MainColumnInner-sc-11clxmd-2 EfzbW"><div class="contentHeader__Container-sc-npikjn-0 cRAXCC"><h1 class="typography__H1-sc-1ghj4c6-0 gGJduk">ZAT - Known issues</h1><div class="fresnel-container fresnel-lessThan-xl fresnel-:R6qt5:"><aside><nav class="pageLayout__InlineTableOfContents-sc-11clxmd-5 jEJgaa" aria-label="Table of Contents" role="navigation"><h2 class="tableOfContents__TOCHeading-sc-nfi473-0 isSuxn">On this page</h2><ul><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text="ZAT doesn't run in Windows" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#zat-doesnt-run-in-windows">ZAT doesn't run in Windows</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text="App content doesn't load when ZAT server is running" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#app-content-doesnt-load-when-zat-server-is-running">App content doesn't load when ZAT server is running</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text=""Failed to build gem native extension" error in Mac OS X or Linux" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#failed-to-build-gem-native-extension-error-in-mac-os-x-or-linux">"Failed to build gem native extension" error in Mac OS X or Linux</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text=""Failed to build gem native extension" error in Windows" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#failed-to-build-gem-native-extension-error-in-windows">"Failed to build gem native extension" error in Windows</a></li><li class="tableOfContents__TOCListItem-sc-nfi473-1 fIzhkw"><a data-text="Validate not working in Windows" href="/documentation/apps/zendesk-app-tools-zat/zat-known-issues/#validate-not-working-in-windows">Validate not working in Windows</a></li></ul></nav></aside></div></div><div class="documentContent__DocumentContent-sc-196ktpv-0 fpHWEM"><style data-styled="true" 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.zghgj.zghgj.inserted{color:#186146;}/*!sc*/ data-styled.g118[id="StyledCodeBlockToken-sc-1hkshdq-0"]{content:"zghgj,"}/*!sc*/ .cPdjYE{border-radius:2px;padding:1.5px;background-color:#e9ebed;color:#49545c;}/*!sc*/ a .StyledCode-sc-l8yvmf-0{color:inherit;}/*!sc*/ data-styled.g119[id="StyledCode-sc-l8yvmf-0"]{content:"cPdjYE,"}/*!sc*/ .jXJwrs{direction:ltr;margin:0;margin-left:24px;padding:0;list-style-position:outside;list-style-type:disc;}/*!sc*/ data-styled.g121[id="StyledList__StyledUnorderedList-sc-jdbsfi-1"]{content:"jXJwrs,"}/*!sc*/ .cmaSZm{line-height:1.4285714285714286;padding-top:4px;}/*!sc*/ .StyledList__StyledOrderedList-sc-jdbsfi-0 > .StyledListItem__StyledUnorderedListItem-sc-9rsipg-1:first-child,.StyledList__StyledUnorderedList-sc-jdbsfi-1 > .cmaSZm:first-child{padding-top:0;}/*!sc*/ .StyledList__StyledOrderedList-sc-jdbsfi-0 .StyledList__StyledOrderedList-sc-jdbsfi-0 > .StyledListItem__StyledUnorderedListItem-sc-9rsipg-1:first-child,.StyledList__StyledOrderedList-sc-jdbsfi-0 .StyledList__StyledUnorderedList-sc-jdbsfi-1 > .cmaSZm:first-child,.StyledList__StyledUnorderedList-sc-jdbsfi-1 .StyledList__StyledUnorderedList-sc-jdbsfi-1 > .cmaSZm:first-child,.StyledList__StyledUnorderedList-sc-jdbsfi-1 .StyledList__StyledUnorderedList-sc-jdbsfi-1 > .cmaSZm:first-child{padding-top:4px;}/*!sc*/ data-styled.g123[id="StyledListItem__StyledUnorderedListItem-sc-9rsipg-1"]{content:"cmaSZm,"}/*!sc*/ .fPpIbu{margin:0;padding:0;direction:ltr;}/*!sc*/ .StyledParagraph-sc-zkuftz-0 + .StyledParagraph-sc-zkuftz-0,blockquote + .fPpIbu{margin-top:20px;}/*!sc*/ data-styled.g124[id="StyledParagraph-sc-zkuftz-0"]{content:"fPpIbu,"}/*!sc*/ </style><div><p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu"><strong>Note:</strong> ZAT is in maintenance mode. For the best experience, use the <a href="/documentation/apps/app-developer-guide/zcli/">Zendesk Command Line Interface (ZCLI)</a> to develop Zendesk apps.</p> <h2 id="zat-doesnt-run-in-windows" style="position:relative"><a href="#zat-doesnt-run-in-windows" aria-label="zat doesnt run in windows permalink" class="anchor before"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16"><path fill="currentColor" d="M4.441 7.38l.095.083.939.939-.708.707-.939-.939-2 2-.132.142a2.829 2.829 0 003.99 3.99l.142-.132 2-2-.939-.939.707-.708.94.94a1 1 0 01.083 1.32l-.083.094-2 2A3.828 3.828 0 01.972 9.621l.15-.158 2-2A1 1 0 014.34 7.31l.101.07zm7.413-3.234a.5.5 0 01.057.638l-.057.07-7 7a.5.5 0 01-.765-.638l.057-.07 7-7a.5.5 0 01.708 0zm3.023-3.025a3.829 3.829 0 01.15 5.257l-.15.158-2 2a1 1 0 01-1.32.083l-.094-.083-.94-.94.708-.707.939.94 2-2 .132-.142a2.829 2.829 0 00-3.99-3.99l-.142.131-2 2 .939.939-.707.708-.94-.94a1 1 0 01-.082-1.32l.083-.094 2-2a3.828 3.828 0 015.414 0z"></path></svg></a>ZAT doesn't run in Windows</h2> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">Problem: The Windows installer for Ruby 2.4 and later has a dependency issue that prevents ZAT from running in Windows.</p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">Solution: Use the Ubuntu terminal environment for Windows. In the Ubuntu terminal environment, install and use Ruby 2.6.9 for ZAT.</p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">To install the Ubuntu terminal environment for Windows, refer to <a href="/documentation/apps/zendesk-app-tools-zat/installing-and-using-zat/#setting-up-a-windows-development-environment-for-zat">Setting up a Windows development environment for ZAT</a>. To install and use Ruby 2.6.9 in the environment, refer to <a href="/documentation/apps/zendesk-app-tools-zat/installing-and-using-zat/#installing-ruby">Installing Ruby</a> and <a href="/documentation/apps/zendesk-app-tools-zat/installing-and-using-zat/#installing-ruby">Using a specific Ruby version</a>.</p> <h2 id="app-content-doesnt-load-when-zat-server-is-running" style="position:relative"><a href="#app-content-doesnt-load-when-zat-server-is-running" aria-label="app content doesnt load when zat server is running permalink" class="anchor before"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16"><path fill="currentColor" d="M4.441 7.38l.095.083.939.939-.708.707-.939-.939-2 2-.132.142a2.829 2.829 0 003.99 3.99l.142-.132 2-2-.939-.939.707-.708.94.94a1 1 0 01.083 1.32l-.083.094-2 2A3.828 3.828 0 01.972 9.621l.15-.158 2-2A1 1 0 014.34 7.31l.101.07zm7.413-3.234a.5.5 0 01.057.638l-.057.07-7 7a.5.5 0 01-.765-.638l.057-.07 7-7a.5.5 0 01.708 0zm3.023-3.025a3.829 3.829 0 01.15 5.257l-.15.158-2 2a1 1 0 01-1.32.083l-.094-.083-.94-.94.708-.707.939.94 2-2 .132-.142a2.829 2.829 0 00-3.99-3.99l-.142.131-2 2 .939.939-.707.708-.94-.94a1 1 0 01-.082-1.32l.083-.094 2-2a3.828 3.828 0 015.414 0z"></path></svg></a>App content doesn't load when ZAT server is running</h2> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">After starting the ZAT server and appending ?zat=true to the Zendesk product interface URL, your app may be blank. The browser is blocking the content from the local zat server because it considers it <a href="https://developer.mozilla.org/en-US/docs/Security/Mixed_content">mixed content</a>.</p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu"><strong>Note:</strong> Firefox and Chrome doesn't block app content, but Safari does. Safari doesn't have an option to disable blocking. As a result, you must use Chrome or Firefox to work with the local zat server.</p> <h2 id="failed-to-build-gem-native-extension-error-in-mac-os-x-or-linux" style="position:relative"><a href="#failed-to-build-gem-native-extension-error-in-mac-os-x-or-linux" aria-label="failed to build gem native extension error in mac os x or linux permalink" class="anchor before"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16"><path fill="currentColor" d="M4.441 7.38l.095.083.939.939-.708.707-.939-.939-2 2-.132.142a2.829 2.829 0 003.99 3.99l.142-.132 2-2-.939-.939.707-.708.94.94a1 1 0 01.083 1.32l-.083.094-2 2A3.828 3.828 0 01.972 9.621l.15-.158 2-2A1 1 0 014.34 7.31l.101.07zm7.413-3.234a.5.5 0 01.057.638l-.057.07-7 7a.5.5 0 01-.765-.638l.057-.07 7-7a.5.5 0 01.708 0zm3.023-3.025a3.829 3.829 0 01.15 5.257l-.15.158-2 2a1 1 0 01-1.32.083l-.094-.083-.94-.94.708-.707.939.94 2-2 .132-.142a2.829 2.829 0 00-3.99-3.99l-.142.131-2 2 .939.939-.707.708-.94-.94a1 1 0 01-.082-1.32l.083-.094 2-2a3.828 3.828 0 015.414 0z"></path></svg></a>"Failed to build gem native extension" error in Mac OS X or Linux</h2> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu"><strong>OS X</strong></p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">Installing ZAT on Mac OS X may fail with the error shown below:</p> <pre><div data-garden-id="typography.codeblock_container" data-garden-version="8.76.4" class="StyledCodeBlockContainer-sc-14zgbfw-0 ejUpFz"><pre class="StyledCodeBlock-sc-5wky57-0 kkmMiz prism-code language-tsx" data-garden-id="typography.codeblock" data-garden-version="8.76.4"><code class="StyledFont-sc-1iildbo-0 StyledCodeBlockLine-sc-1goay17-0 oQNqW gnwyVV token-line" data-garden-id="typography.codeblock_code" data-garden-version="8.76.4"><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token maybe-class-name" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">Building</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"> native extensions</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token punctuation" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">.</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"> </span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token property-access maybe-class-name" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">This</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"> could take a </span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token keyword" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">while</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token spread operator" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">...</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"></span></code><code class="StyledFont-sc-1iildbo-0 StyledCodeBlockLine-sc-1goay17-0 oQNqW gnwyVV token-line" data-garden-id="typography.codeblock_code" data-garden-version="8.76.4"><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"></span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token constant" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">ERROR</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token operator" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">:</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"> </span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token known-class-name class-name" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">Error</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"> installing zendesk_apps_tools</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token operator" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">:</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"></span></code><code class="StyledFont-sc-1iildbo-0 StyledCodeBlockLine-sc-1goay17-0 oQNqW gnwyVV token-line" data-garden-id="typography.codeblock_code" data-garden-version="8.76.4"><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"></span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token constant" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">ERROR</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token operator" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">:</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"> </span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token maybe-class-name" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">Failed</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token plain" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4"> to build gem native extension</span><span class="StyledCodeBlockToken-sc-1hkshdq-0 zghgj token punctuation" data-garden-id="typography.codeblock_token" data-garden-version="8.76.4">.</span></code></pre></div></pre> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">Possible causes:</p> <ul data-garden-id="typography.unordered_list" data-garden-version="8.76.4" class="StyledList__StyledUnorderedList-sc-jdbsfi-1 jXJwrs"> <li data-garden-id="typography.unordered_list_item" data-garden-version="8.76.4" class="StyledFont-sc-1iildbo-0 StyledListItem__StyledUnorderedListItem-sc-9rsipg-1 kXVLDw cmaSZm"> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">C compiler is not installed on your Mac. To fix this issue, <a href="https://developer.apple.com/xcode/downloads/">download and install Xcode</a>, and then install the Xcode command line tools. For information on installing Xcode command line tools, see <a href="https://guide.macports.org/chunked/installing.html">this guide</a> on macports.org. After installing Xcode, try installing ZAT again.</p> </li> <li data-garden-id="typography.unordered_list_item" data-garden-version="8.76.4" class="StyledFont-sc-1iildbo-0 StyledListItem__StyledUnorderedListItem-sc-9rsipg-1 kXVLDw cmaSZm"> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">Thin gem is not installed on your Mac. To install, run the following command in your command-line editor:</p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu"><code data-garden-id="typography.code" data-garden-version="8.76.4" class="StyledFont-sc-1iildbo-0 StyledCode-sc-l8yvmf-0 bRzZjY cPdjYE">gem install thin -v 1.7.2 -- --with-cflags="-Wno-error=implicit-function-declaration"</code>.</p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">The <strong>zendesk_apps_tools</strong> gem has a dependency on thin version 1.7.2. Without specifying a version, the later version of thin will compile by default.</p> </li> </ul> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">You can also use a beta version of ZCLI to build and deploy Zendesk apps. See <a href="/documentation/apps/app-developer-guide/zcli">Using ZCLI</a> for more information.</p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu"><strong>Linux</strong></p> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">Install <a href="https://rubygems.org/gems/rake/">rake</a> separately with <code data-garden-id="typography.code" data-garden-version="8.76.4" class="StyledFont-sc-1iildbo-0 StyledCode-sc-l8yvmf-0 bRzZjY cPdjYE">$ gem install rake</code>, then update ZAT with <code data-garden-id="typography.code" data-garden-version="8.76.4" class="StyledFont-sc-1iildbo-0 StyledCode-sc-l8yvmf-0 bRzZjY cPdjYE">$ gem install zendesk_apps_tools</code>.</p> <h2 id="failed-to-build-gem-native-extension-error-in-windows" style="position:relative"><a href="#failed-to-build-gem-native-extension-error-in-windows" aria-label="failed to build gem native extension error in windows permalink" class="anchor before"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16"><path fill="currentColor" d="M4.441 7.38l.095.083.939.939-.708.707-.939-.939-2 2-.132.142a2.829 2.829 0 003.99 3.99l.142-.132 2-2-.939-.939.707-.708.94.94a1 1 0 01.083 1.32l-.083.094-2 2A3.828 3.828 0 01.972 9.621l.15-.158 2-2A1 1 0 014.34 7.31l.101.07zm7.413-3.234a.5.5 0 01.057.638l-.057.07-7 7a.5.5 0 01-.765-.638l.057-.07 7-7a.5.5 0 01.708 0zm3.023-3.025a3.829 3.829 0 01.15 5.257l-.15.158-2 2a1 1 0 01-1.32.083l-.094-.083-.94-.94.708-.707.939.94 2-2 .132-.142a2.829 2.829 0 00-3.99-3.99l-.142.131-2 2 .939.939-.707.708-.94-.94a1 1 0 01-.082-1.32l.083-.094 2-2a3.828 3.828 0 015.414 0z"></path></svg></a>"Failed to build gem native extension" error in Windows</h2> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">Your system environment might be not have all the tools necessary to build and use native Ruby gems. You can install an add-on called DevKit to get these tools. Download the DevKit from the <a href="https://rubyinstaller.org/downloads/">Downloads</a> page on the RubyInstaller website. See <a href="https://rubyinstaller.org/downloads/#which-development-kit">Which Development Kit?</a> on the page.</p> <h2 id="validate-not-working-in-windows" style="position:relative"><a href="#validate-not-working-in-windows" aria-label="validate not working in windows permalink" class="anchor before"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16"><path fill="currentColor" d="M4.441 7.38l.095.083.939.939-.708.707-.939-.939-2 2-.132.142a2.829 2.829 0 003.99 3.99l.142-.132 2-2-.939-.939.707-.708.94.94a1 1 0 01.083 1.32l-.083.094-2 2A3.828 3.828 0 01.972 9.621l.15-.158 2-2A1 1 0 014.34 7.31l.101.07zm7.413-3.234a.5.5 0 01.057.638l-.057.07-7 7a.5.5 0 01-.765-.638l.057-.07 7-7a.5.5 0 01.708 0zm3.023-3.025a3.829 3.829 0 01.15 5.257l-.15.158-2 2a1 1 0 01-1.32.083l-.094-.083-.94-.94.708-.707.939.94 2-2 .132-.142a2.829 2.829 0 00-3.99-3.99l-.142.131-2 2 .939.939-.707.708-.94-.94a1 1 0 01-.082-1.32l.083-.094 2-2a3.828 3.828 0 015.414 0z"></path></svg></a>Validate not working in Windows</h2> <p data-garden-id="typography.paragraph" data-garden-version="8.76.4" class="StyledParagraph-sc-zkuftz-0 fPpIbu">If you're a Windows user and the ZAT validate function gives you an error, ZAT might be having trouble finding a JavaScript runtime on your system. The best solution we鈥檝e found is to install Node.js. You can download Node.js at <a href="http://nodejs.org/download/">http://nodejs.org/download/</a>.</p></div></div><footer class="footer__Container-sc-1o148d7-0 SvBlU"><div class="footer__Heading-sc-1o148d7-3 cFqiom">Join our developer community</div><a href="https://support.zendesk.com/hc/en-us/community/topics" target="_blank" rel="noreferrer noopener" class="footer__LinkWithIcon-sc-1o148d7-4 gBEHkz"><svg width="16" height="16" focusable="false" viewBox="0 0 16 16"><path fill="none" stroke="currentColor" d="M1 .5h14c.3 0 .5.2.5.5v10c0 .3-.2.5-.5.5H8l-3.6 3.6c-.3.3-.9.1-.9-.4v-3.3H1c-.3 0-.5-.2-.5-.5V1C.5.7.7.5 1 .5z"></path></svg>Forum</a><a href="https://developerblog.zendesk.com" target="_blank" rel="noreferrer noopener" class="footer__LinkWithIcon-sc-1o148d7-4 gBEHkz"><svg width="16" height="16" focusable="false" viewBox="0 0 16 16"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M4.5 7.5h7m-7 1.97h7m-7 2h7m3-7.27V15c0 .28-.22.5-.5.5H2c-.28 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