CINXE.COM

<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta http-equiv="Content-Security-Policy" content="block-all-mixed-content; base-uri 'none'; default-src 'none'; script-src 'self' https://cdnjs.cloudflare.com https://connect.facebook.net https://staticxx.facebook.com 'sha256-cEA11bFWm3xkaqL5YA+oY0dsdGZ6JnmzjDmEA96JzYo=' https://www.googleadservices.com https://www.google.com https://googleads.g.doubleclick.net https://www.google-analytics.com https://ssl.google-analytics.com 'sha256-Sf/bfPa04gP4XF4eVUK6B0ojQIKrG9TJWcA3rLgVpv4=' https://tagmanager.google.com *.googletagmanager.com 'sha256-MddmuEIlDGvOcbqXlxVDI8Q0HFDdz9gjOtWTEPtAvl4=' 'sha256-y2VCPRiE7sBqGhfmTFepaHF+xkNOHft2dNlhZN30AK0=' https://api.greenhouse.io https://*.hotjar.com 'sha256-fxCa2NBqFqxfYCIA/VOImng7wM/kDXOtJCvjpMB1YXE=' https://community.monzo.com https://internal-api.monzo.com https://api.s101.nonprod-ffs.io https://sc-static.net https://tr.snapchat.com/ 'sha256-kwIKGTQhR0XTp/8zT4nG3Su0wN4z4vW5vKx5aYRcB/4=' https://pixel.byspotify.com 'sha256-ippMM2y/IQkwYY42CPdY+pZ45HKmpJW2lrbTQJ7SrV0=' 'sha256-TTc+2yck8kAT5wu4NtOmgizC1cpdD85hIBiS4mg/GzA=' https://snap.licdn.com https://analytics.tiktok.com 'sha256-UTzaeHrlz2QknghM/s5S6eVsLJg/BSW54vfZCPodtE4=' 'sha256-Yv+8qDvH/z6iJXcg9IOLmzlQIiOags5Ro/pYuo+hjRY=' https://widget.trustpilot.com https://*.ads-twitter.com https://*.twitter.com https://cdn.syndication.twimg.com 'sha256-TCTqh26HYdn+vHTapv1Fq4Y2u7bbBCmHe7zJdH4VnXA='; style-src 'self' 'unsafe-inline' https://cdnjs.cloudflare.com https://tagmanager.google.com https://fonts.googleapis.com https://platform.twitter.com https://ton.twimg.com; img-src 'self' data: https://d33wubrfki0l68.cloudfront.net https://images.ctfassets.net https://images.contentful.com/ https://www.facebook.com https://googleads.g.doubleclick.net https://stats.g.doubleclick.net https://www.google.com https://www.google.co.uk https://ad.doubleclick.net https://*.google-analytics.com https://ssl.gstatic.com https://www.gstatic.com *.googletagmanager.com https://*.googlesyndication.com https://monzo-prod-user-images.imgix.net https://monzo-nonprod-user-images.imgix.net https://internal-api.monzo.com https://api.s101.nonprod-ffs.io https://public-images.monzo.com https://sc-static.net https://px.ads.linkedin.com https://www.linkedin.com/px/li_sync https://analytics.tiktok.com https://*.twitter.com https://*.twimg.com https://t.co/ https://i.ytimg.com; media-src 'self' https://d33wubrfki0l68.cloudfront.net videos.ctfassets.net; connect-src 'self' https://assets.ctfassets.net https://www.facebook.com https://googleads.g.doubleclick.net https://stats.g.doubleclick.net https://adservice.google.com https://*.google-analytics.com https://*.analytics.google.com https://www.google.com https://*.googlesyndication.com *.googletagmanager.com https://api.greenhouse.io https://*.hotjar.com https://*.hotjar.io wss://*.hotjar.com https://internal-api.monzo.com https://api.monzo.com https://api.s101.nonprod-ffs.io https://sentry.io https://o23827.ingest.sentry.io https://tr.snapchat.com https://tr-shadow.snapchat.com https://tr6.snapchat.com https://evnt.byspotify.com https://cdn.linkedin.oribi.io https://px.ads.linkedin.com https://analytics.tiktok.com https://widget.trustpilot.com https://*.ads-twitter.com https://*.twitter.com; font-src 'self' https://fonts.gstatic.com; object-src 'none'; manifest-src 'self'; prefetch-src 'self'; worker-src 'none'; report-to csp-endpoint; frame-src https://*.facebook.com https://connect.facebook.net https://www.google.com https://bid.g.doubleclick.net https://*.hotjar.com https://community.monzo.com https://tr.snapchat.com https://tr-shadow.snapchat.com bytedance: sslocal: https://widget.trustpilot.com https://*.twitter.com https://player.vimeo.com https://www.youtube.com www.youtube-nocookie.com;"/><meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0"/><title>App settings and mobile payments</title><link rel="icon" href="/favicon.png" sizes="any"/><link rel="icon" href="/favicon.svg" type="image/svg+xml"/><meta name="theme-color" content="#112231"/><meta property="og:site_name" content="Monzo"/><meta property="og:type" content="website"/><meta http-equiv="X-UA-Compatible" content="IE=edge"/><meta name="format-detection" content="telephone=no"/><meta property="og:locale" content="en_GB"/><meta property="og:title" content="App settings and mobile payments"/><meta property="og:description" content="The home for everything you need to know about using Monzo."/><meta property="og:locale" content="en-GB"/><meta property="og:url" content="https://monzo.com/help/app-help/"/><meta property="og:image" content="https://monzo.com/images/og-image-help-legal.jpg"/><meta property="twitter:description" content="The home for everything you need to know about using Monzo."/><meta property="twitter:url" content="/help/app-help/"/><meta property="twitter:card" content="summary_large_image"/><meta property="twitter:site" content="@monzo"/><meta property="twitter:description" content="The home for everything you need to know about using Monzo."/><meta property="twitter:site_name" content="Monzo"/><meta property="twitter:image" content="https://monzo.com/images/og-image-help-legal.jpg"/><link rel="manifest" href="/manifest.json"/><link rel="canonical" href="https://monzo.com/help/app-help/"/><meta name="description" content="The home for everything you need to know about using Monzo."/><meta name="next-head-count" content="27"/><link rel="preload" href="/_next/static/css/90b48bfe6829255e.css" as="style"/><link rel="stylesheet" href="/_next/static/css/90b48bfe6829255e.css" data-n-g=""/><link rel="preload" href="/_next/static/css/cdd8d9a25b6e89f7.css" as="style"/><link rel="stylesheet" href="/_next/static/css/cdd8d9a25b6e89f7.css" data-n-p=""/><link rel="preload" href="/_next/static/css/c51c5dd8e79abd82.css" as="style"/><link rel="stylesheet" href="/_next/static/css/c51c5dd8e79abd82.css" data-n-p=""/><noscript data-n-css=""></noscript><script defer="" nomodule="" src="/_next/static/chunks/polyfills-c67a75d1b6f99dc8.js"></script><script src="/_next/static/chunks/webpack-74c932c2433c2fc4.js" defer=""></script><script src="/_next/static/chunks/framework-ce84985cd166733a.js" defer=""></script><script src="/_next/static/chunks/main-847e62adcb0ff12d.js" defer=""></script><script src="/_next/static/chunks/pages/_app-5d0ce1b925590d86.js" defer=""></script><script src="/_next/static/chunks/7184-0270dfc770cd7e25.js" defer=""></script><script src="/_next/static/chunks/6667-663f7bc632f81b25.js" defer=""></script><script src="/_next/static/chunks/pages/help/%5Bcategory%5D-81f1e25425afaeef.js" defer=""></script><script src="/_next/static/hAXGmQxLfZFDkABnnne-W/_buildManifest.js" defer=""></script><script src="/_next/static/hAXGmQxLfZFDkABnnne-W/_ssgManifest.js" defer=""></script></head><body><script> const queryParams = new URLSearchParams(location.search); const theme = queryParams.get('theme'); const view = queryParams.get('view'); if (theme === 'dark') document.body.classList.add('dark-theme'); if (view === 'app') document.body.classList.add('webview--app'); </script><div id="__next"><header class="Header_header__Z8PUO Header_forceDarkMode__GBaoZ Header_sticky__EWV6p Header_headerDesktop__UQn0D"><a class="Header_skipToContent__P_Yug" href="#mainContent">Skip to Content</a><nav><menu><ul class="Header_startLinks__KB13k"><li><a class="Button_button__30ukX Button_none__xam_p Button_center__53qAB Header_logoLink__YdAxt" role="menuitem" target="_self" href="/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><img class="Header_logoImage__cixtQ" src="/images/brand/monzo-logo-on-dark.svg" alt="Monzo Bank"/></span></a></li><li class="Header_active__lKnmL Header_menuItem__vVlKj"><span class="Header_headerButtonWrapper__41tH3"><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" role="menuitem" target="_self" href="/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Personal</span></a></span></li><li class=" Header_menuItem__vVlKj"><span class="Header_headerButtonWrapper__41tH3"><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" role="menuitem" target="_self" rel="" href="/business-banking/"><span class="Button_text__d9Ltb">Business</span></a></span></li></ul><ul class="Header_endLinks__LC_JH"><li class="Header_menuItem__vVlKj undefined"><div><span class="Header_headerButtonWrapper__41tH3 Header_link__rGBLH"><button class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" type="button" aria-expanded="false"><span class="Button_text__d9Ltb">Accounts</span></button></span></div></li><li class="Header_menuItem__vVlKj undefined"><div><span class="Header_headerButtonWrapper__41tH3 Header_link__rGBLH"><button class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" type="button" aria-expanded="false"><span class="Button_text__d9Ltb">Savings</span></button></span></div></li><li class="Header_menuItem__vVlKj undefined"><div><span class="Header_headerButtonWrapper__41tH3 Header_link__rGBLH"><button class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" type="button" aria-expanded="false"><span class="Button_text__d9Ltb">Investments</span></button></span></div></li><li class="Header_menuItem__vVlKj undefined"><div><span class="Header_headerButtonWrapper__41tH3 Header_link__rGBLH"><button class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" type="button" aria-expanded="false"><span class="Button_text__d9Ltb">Borrowing</span></button></span></div></li><li class="Header_menuItem__vVlKj undefined"><div><span class="Header_headerButtonWrapper__41tH3 Header_link__rGBLH"><button class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" type="button" aria-expanded="false"><span class="Button_text__d9Ltb">Features</span></button></span></div></li><li class="Header_menuItem__vVlKj undefined"><div><span class="Header_headerButtonWrapper__41tH3 Header_link__rGBLH"><button class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" type="button" aria-expanded="false"><span class="Button_text__d9Ltb">Help</span></button></span></div></li><li class="Header_menuItem__vVlKj "><span class="Header_headerButtonWrapper__41tH3 undefined"><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_primary__RWocB Button_center__53qAB" role="menuitem" target="_self" href="https://we83.adj.st/home?adj_t=1hkze67b_1h1d1pik&adj_redirect=https%3A%2F%2Fmonzo.com%2Fsign-up%2F&adj_engagement_type=fallback_click" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Sign up</span></a></span></li></ul></menu></nav></header><header class="Header_header__Z8PUO Header_forceDarkMode__GBaoZ Header_sticky__EWV6p Header_headerMobile__AsRSx"><a class="Header_skipToContent__P_Yug" href="#mainContent">Skip to Content</a><nav><menu><ul class="Header_startLinks__KB13k"><li><a class="Button_button__30ukX Button_none__xam_p Button_center__53qAB Header_logoLink__YdAxt" role="menuitem" target="_self" href="/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><img class="Header_logoImage__cixtQ" src="/images/brand/monzo-logo-on-dark.svg" alt="Monzo Bank"/></span></a></li></ul><ul class="Header_endLinks__LC_JH"><div><button class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_center__53qAB" type="button" aria-label="Open navigation" aria-expanded="false"><span aria-hidden="true"><span class="Button_text__d9Ltb">Menu</span></span></button></div></ul></menu></nav></header><main id="mainContent" class="Main_main__ZcYG1"><div class="Section_container__ToDDs Section_section__vMEm_ Section_secondary__EAXP9 Section_alignItemsCenter__HkXGE stack Section_paddingtopnone__1hcpM"><div class="Section_contentContainer__AM_ay"><div class="SimpleHero_simpleHero___AUaA primary light"><div class="Block_block__xuwlb Block_widthFull__w_Lw6 Block_primary__msYaF Block_textCenter__b99E8 Block_horizontalCenter__Ipvf0 Block_verticalMiddle__7339d Block_paddingHorizontalSmall__NJLk_ Block_paddingVerticalMedium__AGKd3 Block_marginHorizontalAuto__3Oijt Block_marginVerticalNone__C1sx6"><div class="Block_contentContainer__SKVP7"><h1 class="Title_title__SEYIO Title_primary__ztUzQ Title_xlarge__6GWQU Title_center__U_7bz Title_addMargin___ly9N" id="app-help-and-mobile-payments">App help and mobile payments</h1></div></div></div><div class="category_Category__l7TGZ category_light__Vjovx"><div class="category_navMenu__L48r_ Section_container__ToDDs Section_section__vMEm_ Section_secondary__EAXP9 Section_auto__vLni6 Section_desktopOnly__ISI3o"><div class="Section_contentContainer__AM_ay"><nav class="HelpBreadCrumbs_HelpBreadCrumbs__zizGx HelpBreadCrumbs_light__UL2Or"><a class="HelpBreadCrumbs_link__jG_t_" href="/help/"><strong>Help</strong></a><span>/</span><span class="HelpBreadCrumbs_link__jG_t_">App help and mobile payments</span></nav><aside><nav><ul class="category_listItems__1Ocu2"><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/opening-an-account" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚪 Opening a Monzo account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/app-help" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📱 App help and mobile payments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/1p-savings-challenge" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 1p Savings Challenge</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Account Security" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🔒 Account Security</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/budgeting-overdrafts-savings" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📊 Pots, budgeting and saving</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/year-in-monzo-2024" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Year in Monzo 2024</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/overdrafts-loans" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏦 Overdrafts and loans</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/cashback" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤑 Cashback</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/emergencies" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚨 Emergencies</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-extra" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Monzo Extra</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-perks" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍩 Monzo Perks</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-max" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Max</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-card-pin" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💳 Monzo card and PIN </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/account-and-profile" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👤 Monzo account and profile</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-for-under-16s" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🧒 Monzo for Under 16s</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Mortgages in Monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏡 Mortgage in Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-getting-started" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💰 Payments: getting started</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-troubleshooting" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤔 Payments: troubleshooting</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-paying-monzobusiness" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Payments: Paying a Monzo Business</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-fraud-category" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🕵️ Fraud and staying safe online</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-with-friends" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💑 Monzo with Friends</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/switching-to-monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💯 Switching to Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/travelling" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>✈ Travelling with Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/joint-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👭 Joint accounts</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts-signup" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Opening an account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Make the most of your account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-getpaid" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💸 Monzo Business: Get Paid</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></nav></aside></div></div><div class="category_navMenu__L48r_ Section_container__ToDDs Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingnone___L3Po Section_mobileOnly__BtjwW"><div class="Section_contentContainer__AM_ay"><nav><details class="Details_Details__sA5dY"><summary><div class="Text_text__yIi78 Text_secondary__cVHbg"><p>Help articles</p></div><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.down.svg" aria-hidden="true" alt="" loading="lazy"/></summary><ul class="category_listItems__1Ocu2"><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/opening-an-account" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚪 Opening a Monzo account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/app-help" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📱 App help and mobile payments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/1p-savings-challenge" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 1p Savings Challenge</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Account Security" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🔒 Account Security</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/budgeting-overdrafts-savings" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📊 Pots, budgeting and saving</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/year-in-monzo-2024" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Year in Monzo 2024</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/overdrafts-loans" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏦 Overdrafts and loans</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/cashback" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤑 Cashback</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/emergencies" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚨 Emergencies</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-extra" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🎉 Monzo Extra</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-perks" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍩 Monzo Perks</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-max" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Max</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-card-pin" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💳 Monzo card and PIN </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/account-and-profile" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👤 Monzo account and profile</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-for-under-16s" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🧒 Monzo for Under 16s</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/Mortgages in Monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🏡 Mortgage in Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-getting-started" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💰 Payments: getting started</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-troubleshooting" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤔 Payments: troubleshooting</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/payments-paying-monzobusiness" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Payments: Paying a Monzo Business</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-fraud-category" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🕵️ Fraud and staying safe online</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-with-friends" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💑 Monzo with Friends</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/switching-to-monzo" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💯 Switching to Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/travelling" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>✈ Travelling with Monzo</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/joint-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>👭 Joint accounts</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts-signup" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Opening an account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-accounts" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💼 Monzo Business: Make the most of your account</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/business-getpaid" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💸 Monzo Business: Get Paid</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-plus" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⭐️ Monzo Plus </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-premium" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🚀 Monzo Premium</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/your-needs" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>❤️ Helping us understand your needs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/web-logging-in-to-the-app" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📲 Logging in </li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/monzo-flex" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🤸🏽‍♀️ Monzo Flex</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/legal-stuff" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>⚖️ The legal stuff</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/service-quality-results" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Service quality survey results</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/investments" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📈 Investments</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/ monzo-pensions-transfers" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🌳 Monzo Pension Transfers</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/isas" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>🍯 ISAs</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/book-of-money" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>📖 The Book of Money</li></span></a><a class="Button_button__30ukX Button_fullWidth__L87a1 Button_none__xam_p Button_left__P5ZhN category_listItem__ulZvk" target="_self" href="/help/new-users-transactions" rel="noopener noreferrer external"><span class="Button_text__d9Ltb"><li>💬 Transactions</li></span></a></ul></details></nav><nav class="HelpBreadCrumbs_HelpBreadCrumbs__zizGx HelpBreadCrumbs_paddingleftmedium__mNzKd HelpBreadCrumbs_light__UL2Or"><a class="HelpBreadCrumbs_link__jG_t_" href="/help/"><strong>Help</strong></a><span>/</span><span class="HelpBreadCrumbs_link__jG_t_">App help and mobile payments</span></nav></div></div><div class="category_subcategories__3Qbqq"><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="app-settings-and-help">App settings and help</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/hiddenappmagiclink/"><span>My Monzo app is hidden</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/lefttospendremoval/"><span>I can't see my "Left to Spend" amount anymore</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/changing-notifications/"><span>Changing notification settings</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/reporting-bugs/"><span>Reporting a bug in the app</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/finding-features-new-homescreen/"><span>Finding important features in the new Home screen</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/logging-out/"><span>Logging out</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/log-in-multiple-devices/"><span>Using the Monzo app on more than one device</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/switch-on-dark-mode-web/"><span>How to switch on dark mode </span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/opening-encrypted-files/"><span>How to open encrypted files sent by Monzo</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/contacting-support/"><span>Contacting support</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/marketing-preferences/"><span>Changing your marketing preferences</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section><section class="Section_section__vMEm_ Section_secondary__EAXP9 stack Section_paddingleftmedium__A7mNG Section_paddingrightmedium__VmJd5"><div class="Section_contentContainer__AM_ay"><h3 class="Title_title__SEYIO Title_primary__ztUzQ Title_small__rAnKV Title_left__yaXgz Title_addMargin___ly9N" id="mobile-payments">Mobile payments</h3><ul class="HelpArticleList_articleList__8WTKM"><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/google-pay-activation-issues/"><span>Google Pay activation issues</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/adding-card-to-google-pay/"><span>Setting up Google Pay</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/GooglePayFAQs/"><span>Google Pay FAQs</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/google-pay-payment-limit/"><span>Google Pay payment limit</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/making-monzo-default-card-google-pay/"><span>Making Monzo your default card on Google Wallet</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/using-google-pay-card-frozen/"><span>Using Google Pay when your Monzo card's frozen</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/samsung-pay/"><span>Can I setup Samsung Pay?</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/monzo-default-apple-pay-card/"><span>Making Monzo your default card on Apple Pay</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/remove-monzo-card-from-apple-pay/"><span>Removing your Monzo card from Apple Wallet</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/duplicate-notifications-apple-pay/"><span>Stopping duplicate Apple Pay notifications</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/apple-pay-payment-limit/"><span>Apple Pay payment limit</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/apple-pay-devices/"><span>Devices that support Apple Pay</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li><li><a class="HelpArticleList_article__ta2MN HelpArticleList_light__AsIE1" href="/help/app-help/add-card-to-apple-google-pay/"><span>How to add your card to Apple Pay or Google Pay</span><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_medium__7w8iY" src="/images/icons/light/chevron.forward.svg" aria-hidden="true" alt="" loading="lazy"/></a></li></ul></div></section></div></div></div></div></main><div class="Footer_footerContainer__vcVmy Footer_forceDarkMode__38lE_"><footer class="Footer_Footer__mENWJ Footer_forceDarkMode__38lE_" role="menu"><div class="Footer_logo__By_cG"><a role="menuitem" href="/"><img class="Footer_logoImage__HW_kA" src="/images/brand/monzo-logo-on-dark.svg" alt="Monzo Bank"/></a></div><div class="Footer_links___OZQm"><ul><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/about/"><span class="Button_text__d9Ltb">About us</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/us/"><span class="Button_text__d9Ltb">Monzo US</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/blog/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Blog</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/press/"><span class="Button_text__d9Ltb">Press</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/careers/"><span class="Button_text__d9Ltb">Careers</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/our-social-programme/"><span class="Button_text__d9Ltb">Our social programme</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/accessibility/"><span class="Button_text__d9Ltb">Accessibility</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://web.monzo.com/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Lost your phone and card?</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/investor-information/"><span class="Button_text__d9Ltb">Investor Information</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/supporting-all-our-customers/"><span class="Button_text__d9Ltb">Supporting all our customers</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="/money-worries/"><span class="Button_text__d9Ltb">How we can support with money worries</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/i/helping-everyone-belong-at-monzo/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Helping everyone belong at Monzo</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/fraud/"><span class="Button_text__d9Ltb">How we protect you</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/tone-of-voice/"><span class="Button_text__d9Ltb">Our tone of voice</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/business-banking/"><span class="Button_text__d9Ltb">Business Accounts</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/modern-slavery-statements/"><span class="Button_text__d9Ltb">Modern Slavery Statement</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/faq/"><span class="Button_text__d9Ltb">FAQ</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/terms-and-conditions/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Terms & Conditions</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/fscs-information/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">FSCS information</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/privacy-notice/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Privacy Notice</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/cookie-notice/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Cookie Notice</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/browser-support-policy/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Browser Support Policy</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" href="https://monzo.com/legal/mobile-operating-system-support-policy/" rel="noopener noreferrer external"><span class="Button_text__d9Ltb">Mobile Operating System Support Policy</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/information-about-current-account-services/"><span class="Button_text__d9Ltb">Information about our Personal Current Account Services</span></a></li><li><a class="Button_button__30ukX Button_forceDarkMode__3L1AP Button_link__Slw7D Button_left__P5ZhN" target="_self" rel="" href="https://monzo.com/service-information/"><span class="Button_text__d9Ltb">App and Open Banking Performance</span></a></li></ul></div><div class="Footer_appStore__Qt14F"><a aria-label="Download on the App Store" href="https://we83.adj.st/?adj_t=1hkze67b&adj_engagement_type=fallback_click&adj_redirect=https%3A%2F%2Fmonzo.com%2Fdownload" class="AppStoreButton_appStoreButton__dXRYU undefined undefined null "><img width="150" loading="lazy" src="https://images.ctfassets.net/ro61k101ee59/47R5HVs5mn8kaXIb4IgfMJ/678738cebf35e278307695136c1be015/Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917.svg" alt=""/></a><a aria-label="Get it on Google Play" href="https://app.adjust.com/1h1d1pik?engagement_type=fallback_click&fallback=https%3A%2F%2Fmonzo.com%2Fdownload&redirect_macos=https%3A%2F%2Fmonzo.com%2Fdownload" class="AppStoreButton_playStoreButton__9Tg16 undefined undefined"><img width="191" loading="lazy" src="https://images.ctfassets.net/ro61k101ee59/hegpnNpXJdP4GkCOqHf5K/5a7d44685d8703460ca8db539f8401d5/google-play-badge.png" alt=""/></a></div><div class="Footer_social__VBPnO"><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://twitter.com/monzo" rel="noopener noreferrer external" aria-label="Twitter"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/twitter.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.instagram.com/monzo" rel="noopener noreferrer external" aria-label="Instagram"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/instagram.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.facebook.com/monzobank" rel="noopener noreferrer external" aria-label="Facebook"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/facebook.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.linkedin.com/company/monzo-bank" rel="noopener noreferrer external" aria-label="Linkedin"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/linkedin.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a><a class="Button_button__30ukX Button_link__Slw7D Button_center__53qAB Button_hasIcon__Ld0T9" target="_self" href="https://www.youtube.com/monzobank" rel="noopener noreferrer external" aria-label="Youtube"><span aria-hidden="true"><span class="Button_iconWrapper__O6cIh"><img class="undefined Icon_icon__QfSMz Icon_transparent__PlIcz Icon_large__iaiuX Icon_image__k9H8J" src="/images/social-logos/dark/youtube.svg" aria-hidden="true" alt="" loading="lazy"/></span></span></a></div></footer><div class="Footer_copyrightNoticeContainer__EkNwP Footer_forceDarkMode__38lE_"><div class="Footer_copyrightNotice__zOafW"><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><strong>Existing customers can get help via the app</strong></p></div><div class="Text_text__yIi78 Text_forceDarkMode__2DDJQ Text_marginBottom__lTNIK"><p><small>Monzo Bank Limited is a company registered in England and Wales (No.09446231). Monzo Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our financial Services Register number is 730427. Our address is Broadwalk House, 5 Appold St, London EC2A 2AG.</small></p></div></div></div></div></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"title":"App help and mobile payments","subtitle":"App settings and mobile payments","categories":[{"webSlug":"opening-an-account","icon":"🚪","displayName":"Opening a Monzo account","id":"Opening a Monzo account"},{"webSlug":"app-help","icon":"📱","displayName":"App help and mobile payments","id":"need-help-card-app"},{"webSlug":"1p-savings-challenge","icon":"💬","displayName":"1p Savings Challenge","id":"1p Savings Challenge"},{"webSlug":"Account Security","icon":"🔒","displayName":"Account Security","id":"Account Security"},{"webSlug":"budgeting-overdrafts-savings","icon":"📊","displayName":"Pots, budgeting and saving","id":"overdrafts-and-savings"},{"webSlug":"year-in-monzo-2024","icon":"🎉","displayName":"Year in Monzo 2024","id":"Year in Monzo 2024"},{"webSlug":"overdrafts-loans","icon":"🏦","displayName":"Overdrafts and loans","id":"overdrafts_loans"},{"webSlug":"cashback","icon":"🤑","displayName":"Cashback","id":"cashback"},{"webSlug":"emergencies","icon":"🚨","displayName":"Emergencies","id":"emergencies"},{"webSlug":"monzo-extra","icon":"🎉","displayName":"Monzo Extra","id":"monzo-extra"},{"webSlug":"monzo-perks","icon":"🍩","displayName":"Monzo Perks","id":"monzo-perks"},{"webSlug":"monzo-max","icon":"🚀","displayName":"Monzo Max","id":"monzo-max"},{"webSlug":"monzo-card-pin","icon":"💳","displayName":"Monzo card and PIN ","id":"my-monzo-card-pin"},{"webSlug":"account-and-profile","icon":"👤","displayName":"Monzo account and profile","id":"monzo-account-and-profile"},{"webSlug":"monzo-for-under-16s","icon":"🧒","displayName":"Monzo for Under 16s","id":"monzo-for-under-16s"},{"webSlug":"Mortgages in Monzo","icon":"🏡","displayName":"Mortgage in Monzo","id":"Mortgage in Monzo"},{"webSlug":"payments-getting-started","icon":"💰","displayName":"Payments: getting started","id":"payments-getting-started"},{"webSlug":"payments-troubleshooting","icon":"🤔","displayName":"Payments: troubleshooting","id":"payments-troubleshooting"},{"webSlug":"payments-paying-monzobusiness","icon":"💬","displayName":"Payments: Paying a Monzo Business","id":"payments-paying-monzobusiness"},{"webSlug":"monzo-fraud-category","icon":"🕵️","displayName":"Fraud and staying safe online","id":"fraud-category"},{"webSlug":"monzo-with-friends","icon":"💑","displayName":"Monzo with Friends","id":"monzo-with-friends"},{"webSlug":"switching-to-monzo","icon":"💯","displayName":"Switching to Monzo","id":"switch-to-monzo"},{"webSlug":"travelling","icon":"✈","displayName":"Travelling with Monzo","id":"travelling-with-monzo"},{"webSlug":"joint-accounts","icon":"👭","displayName":"Joint accounts","id":"joint-accounts"},{"webSlug":"business-accounts-signup","icon":"💼","displayName":"Monzo Business: Opening an account","id":"business-accounts-signup"},{"webSlug":"business-accounts","icon":"💼","displayName":"Monzo Business: Make the most of your account","id":"business-accounts"},{"webSlug":"business-getpaid","icon":"💸","displayName":"Monzo Business: Get Paid","id":"business-getpaid"},{"webSlug":"monzo-plus","icon":"⭐️","displayName":"Monzo Plus ","id":"monzo-plus"},{"webSlug":"monzo-premium","icon":"🚀","displayName":"Monzo Premium","id":"monzo-premium"},{"webSlug":"your-needs","icon":"❤️","displayName":"Helping us understand your needs","id":"your-needs"},{"webSlug":"web-logging-in-to-the-app","icon":"📲","displayName":"Logging in ","id":"Logging-in-to-the-app"},{"webSlug":"monzo-flex","icon":"🤸🏽‍♀️","displayName":"Monzo Flex","id":"Monzo Flex"},{"webSlug":"legal-stuff","icon":"⚖️","displayName":"The legal stuff","id":"legal-stuff"},{"webSlug":" monzo-pensions","icon":"🌳","displayName":"Monzo Pension","id":"monzo-pensions"},{"webSlug":"service-quality-results","icon":"💬","displayName":"Service quality survey results","id":"service-quality-results"},{"webSlug":"investments","icon":"📈","displayName":"Investments","id":"investments"},{"webSlug":" monzo-pensions-transfers","icon":"🌳","displayName":"Monzo Pension Transfers","id":"monzo-pension-transfers"},{"webSlug":"isas","icon":"🍯","displayName":"ISAs","id":"ISAs"},{"webSlug":"book-of-money","icon":"📖","displayName":"The Book of Money","id":"book-of-money"},{"webSlug":"new-users-transactions","icon":"💬","displayName":"Transactions","id":"new-users-transactions"}],"subCategories":[{"fields":{"displayName":"App settings and help","id":"app-settings-and-help-section","countryCodes":["GBR","IRL"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"hiddenappmagiclink","countryCodes":["GBR","IRL"],"availableInLocale":true,"question":"My Monzo app is hidden","answer":"### __iOS__\nIf you've hidden the Monzo app, this means it'll no longer be visible on your iPhone other than certain places like Settings.\n\nYou'll still be able to access it in the hidden apps folder, however it will stop you from being able to follow links which take you to the Monzo app unless you unhide the app and try again.\n\nTo unhide the app:\n\n1. Long press on the app\n2. Select Don't Require Face ID\n3. Enter your Face ID or passcode\n\u003cbr\u003e\n\n### Android\nIf your Monzo app is in a private space, you need to use a browser installed there to open links we send you.\nTo open a link in your private space:\n1. Install a browser app in your private space. This will be separate from your usual browser.\n2. Open the browser app.\n3. Paste the link into your browser's search bar, then tap 'Go.'\n4. Tap 'Launch Monzo' if the app doesn't open automatically.\n\nIf you've done this and are still having trouble, please reach out to us.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"hiddenappmagiclink","excludeFromOutsourcing":false,"copLabel":"account-management","product":"personal-banking/current-account-management/other","isUrgent":false,"quickLinkEnabled":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"lefttospendremoval","countryCodes":["GBR"],"availableInLocale":true,"question":"I can't see my \"Left to Spend\" amount anymore","answer":"We've recently made a change that removed a link to the old Homescreen as part of our new Homescreen experience, this a new way for you to interact with your account, actions and transactions.\n\nAs such, the \"Left to Spend\" feature would've been removed too but there is a new way to see this.\n\n- On the [Homescreen](monzo://home)\n- Scroll down and you should see the spotlight options appear\n- Swipe across to see \"Left to Spend\"\n\nIf you don't see it, or wish to make sure it appears earlier in the list, you will see an __Edit__ button when you swipe across. Tapping on this will let you decide what shows in Spotlights and the order.\n\nAlternatively you can also get to this by tapping on the pie chart at the top right when you're in the account focused view.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3cWnl0M7evzQLBjxy4XQjJ","type":"Entry","createdAt":"2023-06-01T15:05:06.076Z","updatedAt":"2023-06-01T15:05:06.076Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Overview enabled as Home screen","ruleId":"feature-flag.overview_as_home_enabled.true"}}],"webSlug":"lefttospendremoval","excludeFromOutsourcing":false,"copLabel":"account-management","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"basics-settings-notifications-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Changing notification settings","answer":"You can choose which notifications you get from us in your settings:\n\n- Head to your **Home screen**\n- Tap your profile pic in the top left\n- Tap the **Settings** cog\n- Tap __Notifications__ \n\nOnce you’re there, you can toggle several notifications, including **News and updates** and **Transactions and payments**.\n\nJust so you know, if you want to turn off **all** notifications, you’ll have to do that through your device settings - you can’t do it through our app.) \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"changing-notifications","excludeFromOutsourcing":false,"copLabel":"account-management"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"card-app-report-bug-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Reporting a bug in the app","answer":"You can send us feedback and bug reports in the [Community Forum](https://community.monzo.com/c/customersupport/bugreports). Thanks for helping to improve Monzo!","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"reporting-bugs","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"finding-features-new-homescreen","countryCodes":["GBR"],"availableInLocale":true,"question":"Finding important features in the new Home screen","answer":"We’ve designed the new Home screen to put all the most important account features right there in on one screen. \n\n__Card actions__\n\nYour Monzo accounts – including joint accounts and Flex if you have them – sit towards the top of the Home screen and for each account you’ll see a ‘Card’ button. \n\nTapping that button lets you access the card details for that account, including the long card number and CVC. As always, you’ll need to prove it’s you by either showing your face or fingerprint, or entering your PIN, before we reveal any personal information. \n\nTapping this ‘Card’ button also gives you the option to freeze your card if you’ve lost it or you think it’s been stolen.\n\n__Account actions__\n\nFor each of your Monzo accounts you’ll see three dots in the bottom right-hand corner which you can tap to reveal account actions. There are quite a few actions in the list, including:\n\n- adding money\n- view your bank statements\n- scheduling payments\n- sharing your account details\n- managing your account \n- viewing fees and allowances.\n\n__Latest and upcoming payments__\n\nYou’ll find these in the ‘Activity’ section just below your accounts. We designed this area to show you the most recent or upcoming payments for your accounts. \n\nIf you have more than one type of Monzo account you’ll notice a little icon over the merchant logo to show which Monzo account of yours the payment’s for (personal or joint).\n\nTapping the ‘See all’ blue text reveals a full list of payments across all your accounts. To view your latest payments by account tap on the account at the top of your Home screen.\n\n__Pots__\n\nWe’ve moved these to their own dedicated area on the Home screen, right under the Activity section. You can choose to view your Pots as images that you slide left and right through or as a vertical list. To change how you view Pots tap the three dots in the top right of the Pots section.\n\nTapping the three dots reveals a menu of actions that also includes sorting your Pots (changing which order they appear in and hiding or unhiding) as well as creating new ones or archiving existing ones.\n\n__Savings__\n\nSavings Pots have moved further down the Home screen. Underneath the Pots section, you’ll now find the new Savings \u0026 Investments section.\n\nIn this section you can keep track of any Savings or Investments Pots that you have, keeping them separate from your Regular Pots and spending.\n\n__Settings__\n\nThere’s no change to this part. To access Settings you still tap your profile in the top left-hand corner of the Home screen. You’ll notice a new action that sits just underneath Settings which allows you to edit the layout of your Home screen if you want to.\n\nWe want Monzo to fit how you manage your financial life, which is why you can customise what you see in your Home screen, in what order, and with what level of detail.\n\n__Adding or creating things__\n\nLastly, if you’re looking to add or create things for your account like Pots, opening a business account, taking out a loan or switching your account over to Monzo, that’s what the ‘+’ button in the top right of your Home screen is for.\n\n__We’re here to help__\n\nThat just about covers the most important parts of the new Home screen. But, if you have any follow-up questions about where to find things please send us a message and we’ll be happy to help.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"3cWnl0M7evzQLBjxy4XQjJ","type":"Entry","createdAt":"2023-06-01T15:05:06.076Z","updatedAt":"2023-06-01T15:05:06.076Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Overview enabled as Home screen","ruleId":"feature-flag.overview_as_home_enabled.true"}}],"webSlug":"finding-features-new-homescreen","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"basics-settings-logging-out-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Logging out","answer":"Here’s how to log out of your account:\n\n1. Head to the __Home__ tab\n2. Tap on your __Profile__ (if you can’t see that, swipe down on your card)\n3. If you need to, tap on the __Settings__ cog\n4. Scroll down and tap __Log out__\n\n__Want to log back in?__\n\nWe’ll ask you for your email address, then we’ll send you a magic link to log you back in.\n\nJust make sure you’re connected to Wifi. \n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1lyUgyQR5Cyeucg4g2Isyo","type":"Entry","createdAt":"2018-02-10T12:46:05.349Z","updatedAt":"2020-04-27T11:24:39.694Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":22,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Settings Screen (iOS + Android)","uri":"monzo://settings","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"buttonText":"Go to settings"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"logging-out","excludeFromOutsourcing":false,"copLabel":"account-management"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"basics-settings-multiple-logins","countryCodes":["GBR"],"availableInLocale":true,"question":"Using the Monzo app on more than one device","answer":"You can use Monzo on as many devices as you like. But to keep things safe and secure, you can only be logged into one Android and one iOS at a time. \n\nSo if you log in on your iPad, we’ll log you out of your iPhone. \n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"log-in-multiple-devices","excludeFromOutsourcing":false,"copLabel":"account-management"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"how-to-switch-on-dark-mode-web","countryCodes":["GBR"],"availableInLocale":true,"question":"How to switch on dark mode ","answer":"Here’s how to turn on dark mode:\n\n1. tap __Home__ in your app’s menu bar\n2. tap your __Profile__(if you can’t see that, swipe down on your card)\n3. if needed, tap the __Settings__ cog\n4. choose the theme you’d like to use \n\nJust keep in mind you’ll need to be using version 4.44.0 of the app on iOS13+ or Android 10+.\n\nAnd if you’re on iOS13+, you might need to restart your app for the theme to update.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"switch-on-dark-mode-web","excludeFromOutsourcing":false,"copLabel":"account-management","product":"retail","isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"id":"opening-encrypted-files","countryCodes":["GBR"],"availableInLocale":true,"question":"How to open encrypted files sent by Monzo","answer":"If you're using:\n- a Mac runnng macOS 11.0 Big Sur or later\n- an iPhone or iPad running iOS 13/iPadOS 13 or later\n\nyou should be able to open the document with your standard file explorer.\n\n---\n## I'm having difficulty opening the document \nIf you are having difficulty opening your encrypted file or receiving an error message when entering the password please try the following troubleshooting steps ⤵️\n\n### Opening the document on a PC or Mac:\n1. __PC:__ download and install [7zip](https://www.7-zip.org/). Right click on the document you want to open, select __Open With__... and select 7zip\n2. __Mac:__ download and install [Keka](https://www.keka.io/en). Hold the Command key and click on the document, select __Open With__... and select Keka\n\n*Please use the 'Download v1.x.x' link to access Keka for free, rather than installing it from the Mac App Store*\n\n*If the software isn't showing in the 'open with' menu that select __Other__ and locate the software in the next menu*\n\n3. Enter the password from the SMS you received and press enter or tap continue. Make sure that the password is as written:\n- All lower case\n- Four words separated by a space\n\n---\n\n### Opening the document on an iPhone or iPad\n1. Tap on the attached document in the email you received\n2. Enter the password from the SMS you received and tap __Go__ in the bottom right\n3. Tap on __Preview Content__, tap the __Share__ icon in the bottom left and scroll to select __Save to Files__\n4. Tap __Save__ in the top right of the screen\n5. Nagivate to the __Files__ app to locate your document\n\nℹ️ If you're having difficulty with the above steps, please make sure to try them using Apple's own Mail and Files app if you're not already using these\n\n---\n\n### The troubleshooting steps have not worked\nIf you're still having issues, please send screenshots/photos of any error messages to help@monzo.com. Please make sure there's no sensitive information in any images you send.\n\nFor help with screenshots:\n- [PC/Windows instructions](https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b)\n- [Mac instructions](https://support.apple.com/en-gb/102646)\n- [iPhone/iPad instructions](https://support.apple.com/en-gb/102616)\n- [Android instructions](https://support.google.com/android/answer/9075928?hl=en-GB)\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"opening-encrypted-files","excludeFromOutsourcing":false,"isUrgent":false,"quickLinkEnabled":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"contacting-support-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Contacting support","answer":"You’ll quickly find answers to most questions by searching [our help articles](https://monzo.com/help/). \n\nYou can chat to us 24 hours a day for anything urgent, like: \n\n- if [your card’s been stolen](https://monzo.com/help/emergencies/monzo-card-lost-damaged-stolen)\n- you can’t make an urgent payment \n- [you think you’ve been the victim of fraud](https://monzo.com/help/emergencies/report-fraud) \n- [you’re in a vulnerable position](https://monzo.com/help/your-needs).\n\n__Email us ✉️__\n\n- [If you’re locked out of your app and need help getting back in](https://monzo.com/help/web-logging-in-to-the-app/web-locked-out-app/)\n- If you need a bank statement for a closed account please email bank-statements@monzo.com\n\n__Chat with us 📱__\n\nThe best way to contact our support team is to chat with us in the app. You can get help by telling us a bit more about your problem. We’ll then direct you to a self-serve flow, help article, a chat with one of our customer support agents or our AI Assistant (we'll make it clear if that's the case). You can always ask to chat with an agent if you need more help.\n\n__Call us ☎️__\n\nYou can call us for free on [0800 802 1281](tel://08008021281).\nIf you're abroad, you can call [+44 20 3872 0620](tel://00442038720620).\n\n__If your question isn’t urgent__ \n\nIf your question isn’t urgent, we’ll be around to answer it between 7am and 8pm via call or chat.\n\nThere are some things we can't help with over the phone, like sharing account information or updating your phone number or email address. \n\nYou can update these details in the app.\n\n1. Tap __Home__\n2. Tap on your profile icon (if you can’t see that, swipe down on your card)\n3. Tap __Settings__\n4. Tap your name to change your address, phone number and email address\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"contacting-support","excludeFromOutsourcing":false,"isUrgent":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"marketing-preferences","countryCodes":["GBR"],"availableInLocale":true,"question":"Changing your marketing preferences","answer":"💡 From time to time we’ll share exciting things with you about new features, offers and rewards. Those updates are called marketing messages and you can choose which types of messages you receive. This help article sets out the types of messages, how to turn them on and off, and what they mean for you and your information. \n\n\u003cbr\u003e\n\n### You can choose what marketing messages you receive\n\nWe have four different ways of sending marketing messages to you. It’s up to you which messages you do and don’t receive and you can change your preferences at any time. \n\nThese are:\n\n1. __‘News and updates’ marketing:__ This allows us to send you general marketing messages about offers and rewards you can access in our app. If you turn this on, we can send you emails and push notifications outside of our app.\n2. __Cashback offers:__ This allows us to send you marketing messages about cashback, once you opt in to cashback. If you turn this on, we can send you emails and push notifications outside of our app.\n3. __Personalised marketing:__ This allows us to send you personalised marketing messages about features and updates based on how you use Monzo. This is automatically turned on when you sign up for our app, so you’ll receive communications in the app (and if you have ‘News and updates’ on, you’ll also see these outside of our app).\n4. __Lending promotions:__ This allows us to send you marketing messages about our lending products like Flex credit card and loans. If you turn this on, we can send you communications in our app (and if you have ‘News and updates’ on, you’ll also see these outside of our app).\n\nYou can pick and choose your marketing preferences – and change them at any time.\n\n\u003cbr\u003e\n\n### How to choose which marketing messages you receive\n\nTo change your preferences:\n\n1. Open our app\n2. Tap your profile picture in the top left of Home \n3. Tap 'Settings'\n4. Tap 'Notifications'\n5. Use the toggles to set which messages you receive \n\nClicking on the unsubscribe link in our emails will opt you out of the ‘News and updates’ permissions, so you’ll stop receiving general marketing messages outside of the app.\n\n\u003cbr\u003e\n\n### To stop receiving personalised marketing messages:\n\n1. Open our app\n2. Tap your profile picture in the top left of Home\n3. Tap 'Settings'\n4. Tap 'Privacy \u0026 security'\n5. Use the toggle next to ‘Personalised marketing’\n\n\u003cbr\u003e\n\n### How we use your personal information\n\nFind out more about how we use your personal information in our [privacy policy](https://monzo.com/legal/privacy-notice/).","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"marketing-preferences","excludeFromOutsourcing":false}}],"webSlug":"app-settings"}},{"fields":{"displayName":"Mobile payments","id":"mobile-payments-section","countryCodes":["GBR"],"availableInLocale":true,"items":[{"fields":{"platforms":[{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"google-mdes-issue-sep2021-web","countryCodes":["GBR"],"availableInLocale":true,"question":"Google Pay activation issues","answer":"Mastercard are currently experiencing a few issues with activating some cards for Google Pay that are beyond our control. Their engineers are looking into this, but unfortunately we don’t have a timescale for the fix just yet.\n\nIn the meantime, please try the following steps which have resolved the issues for some people:\n\n1. Remove your card from your Google Pay completely\n2. Force Close the Monzo app\n3. Open the Monzo app and tap ‘Manage’ to the right of your transaction feed\n4. Tap on Add to GPay and follow the steps to add your card to Google Pay\n\nThank you for your patience here!","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"google-pay-activation-issues","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"basics-settings-Google-Pay","countryCodes":["GBR"],"availableInLocale":true,"question":"Setting up Google Pay","answer":"Here’s how to add your Monzo card to Google Wallet.\n\n1. Download the Google Wallet app from the Google Play Store.\n2. Follow the Google Wallet app’s instructions to add your card.\n3. They’ll text you a code to check your account, which you’ll need to enter.\n\nThat’s it! You’re ready to go.\n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"39GwPNjlosQGG24Y00qeSc","type":"Entry","createdAt":"2018-04-30T19:34:03.204Z","updatedAt":"2018-07-24T10:55:07.939Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":35,"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Google Pay (Android)","uri":"https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel\u0026hl","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"1UKSUTAqsgwo0EI44o4a2S","type":"Entry","createdAt":"2018-02-08T18:37:16.405Z","updatedAt":"2025-02-26T07:53:28.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":36,"revision":10,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}}],"buttonText":"Google Pay"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"adding-card-to-google-pay","excludeFromOutsourcing":false,"copLabel":"account-management"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"GooglePayFAQs","countryCodes":["GBR"],"availableInLocale":true,"question":"Google Pay FAQs","answer":"__Why the two options when adding your card to Google Pay?__\n\nYou’re given the option to add to Google Pay and Google account or just to Google Pay\n\nHaving it added to both the Google Pay and account, just means that you’ll have a quicker checkout experience if a website accepts either Google Pay or not, as your card details can be autofilled\n\nIf you choose to just add it to Google Pay, that’s fine but you will need to manually type your card details into any site that doesn’t support Google Pay\n\n__What happens with card replacements?__\n\nWhen your card is replaced and activated on Monzo, this information will be updated on Google’s side as well 🎉\nSo no more scrambling to update card details when you get a new card or experiencing that feeling of a decline because a website has tried to take money from your inactive card\n\n__How can I opt out?__\n\nYou can’t opt out on the Monzo app but you can via your Google Account\nThis guide may help 😊\n\nUnder the section “Stop syncing payment info in Google Pay”\n\n__Are there limits with adding my card to Google Pay?__\n\nYou can only remove and re-add your card 2 times every 24 hours and 3 times every 30 days. If you go over this limit and try again it won't work.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"GooglePayFAQs","excludeFromOutsourcing":false,"copLabel":"account-management","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"google-pay-limit","countryCodes":["GBR"],"availableInLocale":true,"question":"Google Pay payment limit","answer":"There isn't a limit on Google Pay payments.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"google-pay-payment-limit","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"google-pay-default","countryCodes":["GBR"],"availableInLocale":true,"question":"Making Monzo your default card on Google Wallet","answer":"To make Monzo your default card on Google Wallet, open the Google Wallet app and scroll to find your Monzo card. Tap on it and then select the option ‘Make default for contactless’.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"making-monzo-default-card-google-pay","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"google-pay-freeze","countryCodes":["GBR"],"availableInLocale":true,"question":"Using Google Pay when your Monzo card's frozen","answer":"If your Monzo card's frozen, you can't make any payments using your card – including Google Pay.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"using-google-pay-card-frozen","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"samsung-pay","countryCodes":["GBR"],"availableInLocale":true,"question":"Can I setup Samsung Pay?","answer":"Yes! You can add your Monzo straight to your Samsung Wallet. Just [download the Wallet app from the Play Store](https://play.google.com/store/apps/details?id=com.samsung.android.spay\u0026hl=en_GB\u0026gl=US\u0026pli=1).\n\nThen all you'll need to do is pop in your Monzo debit card details.\n","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"samsung-pay","excludeFromOutsourcing":false,"copLabel":"account-management","product":"retail"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"mobile-payments-default-apple","countryCodes":["GBR"],"availableInLocale":true,"question":"Making Monzo your default card on Apple Pay","answer":"Here’s how to make Monzo your default card on Apple Pay:\n1. Open the __Wallet__ app\n2. Tap and hold your Monzo card\n3. Drag it to the front of your cards\n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5whkR4TfHiMkUoaQCWuMIW","type":"Entry","createdAt":"2018-05-16T10:47:02.463Z","updatedAt":"2018-08-01T12:43:17.316Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":105,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Apple Wallet (IOS Only)","uri":"shoebox://","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Open Apple Wallet"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"monzo-default-apple-pay-card","excludeFromOutsourcing":false,"copLabel":"account-management"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"mobile-payments-remove-apple","countryCodes":["GBR"],"availableInLocale":true,"question":"Removing your Monzo card from Apple Wallet","answer":"Here's how to remove your Monzo card from your Apple Wallet:\n\n__iPhone and iPad__: Go to Settings, tap Wallet \u0026 Apple Pay, tap the card that you want to remove, then tap Remove This Card.\n\n__Apple Watch__: Open the Watch app on your iPhone, go to the My Watch tab, scroll down, tap Wallet \u0026 Apple Pay, tap the card, then tap Remove Card.\n\n__Mac__: Go to System Preferences, click Wallet \u0026 Apple Pay, click the card that you want to remove, then click the minus (–) sign to remove the card.","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5whkR4TfHiMkUoaQCWuMIW","type":"Entry","createdAt":"2018-05-16T10:47:02.463Z","updatedAt":"2018-08-01T12:43:17.316Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":105,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Apple Wallet (IOS Only)","uri":"shoebox://","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Open Apple Wallet"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"remove-monzo-card-from-apple-pay","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"mobile-payments-apple-dupe","countryCodes":["GBR"],"availableInLocale":true,"question":"Stopping duplicate Apple Pay notifications","answer":"Apple send notifications from the Wallet app when you use your card, but these means you'll get two notifications - one from us, and one from Apple. \n\nYou can turn off Apple's notifications from the Wallet app:\n\n- Open the Wallet app\n- Tap your card\n- Tap the little '...' in the bottom right corner\n- Tap __Transactions__\n- Toggle __Notifications__ off","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5whkR4TfHiMkUoaQCWuMIW","type":"Entry","createdAt":"2018-05-16T10:47:02.463Z","updatedAt":"2018-08-01T12:43:17.316Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":105,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Apple Wallet (IOS Only)","uri":"shoebox://","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Open Apple Wallet"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"duplicate-notifications-apple-pay","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"apple-pay-limit","countryCodes":["GBR"],"availableInLocale":true,"question":"Apple Pay payment limit","answer":"There’s no limit for Apple Pay payments, but some merchants might apply the contactless limit and only accept payments of up to £100.\n","buttons":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"5whkR4TfHiMkUoaQCWuMIW","type":"Entry","createdAt":"2018-05-16T10:47:02.463Z","updatedAt":"2018-08-01T12:43:17.316Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":105,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpButton"}},"locale":"en"},"fields":{"internalDescription":"Apple Wallet (IOS Only)","uri":"shoebox://","platforms":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"2xEqCSAqgICyYqAC0yEO6q","type":"Entry","createdAt":"2018-02-08T18:36:58.516Z","updatedAt":"2025-02-26T07:53:28.540Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":30,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"platform"}},"locale":"en"},"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}}],"buttonText":"Open Apple Wallet"}}],"rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"apple-pay-payment-limit","excludeFromOutsourcing":false,"copLabel":"payments"}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"mobile-payments-compatible-apple","countryCodes":["GBR"],"availableInLocale":true,"question":"Devices that support Apple Pay","answer":"If you have an iPhone 6 or newer then Apple Pay's supported on your device.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"apple-pay-devices","excludeFromOutsourcing":false}},{"fields":{"platforms":[{"fields":{"internalDescription":"iOS Current Account","platformId":"ios_uk_retail"}},{"fields":{"internalDescription":"Android Current Account","platformId":"android_uk_retail"}},{"fields":{"internalDescription":"Web (Desktop and Mobile)","platformId":"web"}}],"id":"add-card-to-apple-google-pay","countryCodes":["GBR"],"availableInLocale":true,"question":"How to add your card to Apple Pay or Google Pay","answer":"You can use your Monzo card with Apple Pay or Google Pay to make purchases in person and online. \n\n🍎 If you're using an iOS (Apple) device, [tap here](monzo://help_topic/mobile-payments-applepay-setup-in-app).\n\n🤖 If you're using an Android device, [tap here](monzo://help_topic/basics-settings-Google-Pay).\n\nYou can only remove and re-add your card 2 times every 24 hours and 3 times every 30 days. If you go over this limit and try again it won't work.","rules":[{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"135w06l84nck"}},"id":"445MmwP7tYkke66kCk0Uuu","type":"Entry","createdAt":"2018-02-11T21:49:53.782Z","updatedAt":"2025-03-13T09:19:15.140Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":58,"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"helpRule"}},"locale":"en"},"fields":{"internalDescription":"Base Browsing Content - Makes articles visible for ALL customers in search results / \"See our help categories\"","ruleId":"base-browsing-content"}}],"webSlug":"add-card-to-apple-google-pay","excludeFromOutsourcing":false,"copLabel":"account-management","product":"retail","isUrgent":false}}],"webSlug":"mobile-payments"}}],"currentPage":"app-help","countryCodes":["GBR","IRL"]},"__N_SSG":true},"page":"/help/[category]","query":{"category":"app-help"},"buildId":"hAXGmQxLfZFDkABnnne-W","isFallback":false,"gsp":true,"scriptLoader":[]}</script></body></html>