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Email, Messaging and Collaboration Services | Information Technology Services Office

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theme-color-b4-bg theme-color-text-parent-active" target="_self"> IT Services for Alumni </a> </li> </ul> </div> </div> </div> </li> <li class="mb-mn__item--1 has-sub"> <span class="mb-mn__self-no-link mb-mn__link--1 theme-color-text-hover"> Researchers </span> <button type="button" data-toggle="modal" data-target="#demomb-2" class="mb-mn__line-arrow"><span class="ico ico-line-arrow-right mb-mn__arrow-icon theme-color-b4-text" aria-hidden="true"></span><span class="sr-only">Open / close</span></button> <div class=" color-set--red modal modal-fix-side-padding fade mb-mn-sub-menu" data-backdrop="false" id="demomb-2" tabindex="-1" role="dialog" aria-hidden="true" style="z-index:20010 !important;"> <div class="modal-dialog mb-mn-sub-menu__dialog" role="document"> <div class="mb-mn-sub-menu__top"> <button class="mb-mn-sub-menu__back theme-color-text" data-dismiss="modal">back</button> </div> <p class="mb-mn-fact-sub-menu__main-title theme-color-bg">Researchers</p> <div 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mb-mn-sub-menu__dialog" role="document"> <div class="mb-mn-sub-menu__top"> <button class="mb-mn-sub-menu__back theme-color-text" data-dismiss="modal">back</button> </div> <p class="mb-mn-fact-sub-menu__main-title theme-color-bg">Staff</p> <div class="mb-mn-fact-sub-menu__main theme-color-text-hover" style="padding-bottom:68px;"> <ul class="mb-mn-fact__list--2"> <li class="mb-mn-fact__item--2 has-sub"> <a href="/its/staff/it-services-for-staff" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> IT Services for Staff </a> <button class="menu-collapse-btn theme-color-collapse-expaned-text" data-toggle="collapse" aria-expanded="false" aria-controls="menu-collapse-id-3-2-1" data-target="#menu-collapse-id-3-2-1"><span class="sr-only">Open / close menu</span></button> <ul class="mb-mn-fact__list--3 collapse" id="menu-collapse-id-3-2-1"> <li class="mb-mn-fact__item--3 theme-color-b4-bg "> <a href="/its/staff/it-services-for-staff/essential-it-information_staff" class="mb-mn-fact__link--3 theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> Essential IT information </a> </li> <li class="mb-mn-fact__item--3 theme-color-b4-bg "> <a href="/its/intranet/onlinelearning/forstaff" class="mb-mn-fact__link--3 theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Teaching and Learning </a> </li> </ul> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/staff/it-services-for-departments" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> IT Services for Departments </a> </li> </ul> </div> </div> </div> </li> <li class="mb-mn__item--1 has-sub"> <span class="mb-mn__self-no-link mb-mn__link--1 theme-color-text-hover"> Useful Information </span> <button type="button" data-toggle="modal" data-target="#demomb-4" class="mb-mn__line-arrow"><span class="ico ico-line-arrow-right mb-mn__arrow-icon theme-color-b4-text" aria-hidden="true"></span><span class="sr-only">Open / close</span></button> <div class=" color-set--red modal modal-fix-side-padding fade mb-mn-sub-menu" data-backdrop="false" id="demomb-4" tabindex="-1" role="dialog" aria-hidden="true" style="z-index:20010 !important;"> <div class="modal-dialog mb-mn-sub-menu__dialog" role="document"> <div class="mb-mn-sub-menu__top"> <button class="mb-mn-sub-menu__back theme-color-text" data-dismiss="modal">back</button> </div> <p class="mb-mn-fact-sub-menu__main-title theme-color-bg">Useful Information</p> <div class="mb-mn-fact-sub-menu__main theme-color-text-hover" style="padding-bottom:68px;"> <ul class="mb-mn-fact__list--2"> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/useful-information/classroom-facilities_redir" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Classroom Facilities </a> </li> <li class="mb-mn-fact__item--2 "> <a href="https://www.polyu.edu.hk/its/docdrive/_sso/Handbook/Handbook_Appendices_A.pdf" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_blank"> License Software Available in Student Computer Centre (SCC) </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/useful-information/guidelines" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_blank"> Guidelines </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/useful-information/handbook-on-it-facilities-and-services" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Handbook on IT Facilities &amp; Services </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/useful-information/leverage-campus-digital-display-for-promotion" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Leverage Campus Digital Displays for Promotion </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/useful-information/recommendation-on-it-equipments" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Recommendation on IT Equipments </a> </li> <li class="mb-mn-fact__item--2 "> <a href="https://www.polyu.edu.hk/itsecurity/upload/policies/P-2.pdf" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_blank"> Acceptable Use Policy for University IT Facilities and Services </a> </li> <li class="mb-mn-fact__item--2 "> <a href="https://www.polyu.edu.hk/itsecurity/upload/policies/P-1.pdf" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_blank"> Baseline Information Security Policy </a> </li> <li class="mb-mn-fact__item--2 has-sub"> <a href="/its/intranet/it-faq" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> IT FAQ </a> <button class="menu-collapse-btn theme-color-collapse-expaned-text" data-toggle="collapse" aria-expanded="false" aria-controls="menu-collapse-id-4-2-9" data-target="#menu-collapse-id-4-2-9"><span class="sr-only">Open / close menu</span></button> <ul class="mb-mn-fact__list--3 collapse" id="menu-collapse-id-4-2-9"> <li class="mb-mn-fact__item--3 theme-color-b4-bg "> <a href="/its/intranet/it-faq/update-on-o365-storage-and-email-services-for-a1-subscription-users" class="mb-mn-fact__link--3 theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Update on O365 storage and email services for A1 Subscription Users </a> </li> <li class="mb-mn-fact__item--3 theme-color-b4-bg "> <a href="/its/intranet/it-faq/update-on-o365-storage-and-email-services-for-alumni-and-retiree" class="mb-mn-fact__link--3 theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Update on O365 storage and email services for Alumni and Retiree </a> </li> <li class="mb-mn-fact__item--3 theme-color-b4-bg "> <a href="/its/intranet/it-faq/update-on-o365-storage-and-email-services-for-staff" class="mb-mn-fact__link--3 theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Update on O365 storage and email services for Staff </a> </li> <li class="mb-mn-fact__item--3 theme-color-b4-bg "> <a href="/its/intranet/it-faq/update-on-o365-storage-and-email-services-for-students" class="mb-mn-fact__link--3 theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Update on O365 storage and email services for Students </a> </li> </ul> </li> </ul> </div> </div> </div> </li> <li class="mb-mn__item--1 has-sub"> <span class="mb-mn__self-no-link mb-mn__link--1 theme-color-text-hover"> News &amp; Events </span> <button type="button" data-toggle="modal" data-target="#demomb-5" class="mb-mn__line-arrow"><span class="ico ico-line-arrow-right mb-mn__arrow-icon theme-color-b4-text" aria-hidden="true"></span><span class="sr-only">Open / close</span></button> <div class=" color-set--red modal modal-fix-side-padding fade mb-mn-sub-menu" data-backdrop="false" id="demomb-5" tabindex="-1" role="dialog" aria-hidden="true" style="z-index:20010 !important;"> <div class="modal-dialog mb-mn-sub-menu__dialog" role="document"> <div class="mb-mn-sub-menu__top"> <button class="mb-mn-sub-menu__back theme-color-text" data-dismiss="modal">back</button> </div> <p class="mb-mn-fact-sub-menu__main-title theme-color-bg">News &amp; Events</p> <div class="mb-mn-fact-sub-menu__main theme-color-text-hover" style="padding-bottom:68px;"> <ul class="mb-mn-fact__list--2"> <li class="mb-mn-fact__item--2 "> <a href="/its/news-and-events/its-notice" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> ITS Notice </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/news-and-events/events" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> Events </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/news-and-events/its-enewsletter" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> ITS eNewsletter </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/news-and-events/it-service-notification" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> IT Service Notification </a> </li> </ul> </div> </div> </div> </li> <li class="mb-mn__item--1 has-sub"> <span class="mb-mn__self-no-link mb-mn__link--1 theme-color-text-hover"> About ITS </span> <button type="button" data-toggle="modal" data-target="#demomb-6" class="mb-mn__line-arrow"><span class="ico ico-line-arrow-right mb-mn__arrow-icon theme-color-b4-text" aria-hidden="true"></span><span class="sr-only">Open / close</span></button> <div class=" color-set--red modal modal-fix-side-padding fade mb-mn-sub-menu" data-backdrop="false" id="demomb-6" tabindex="-1" role="dialog" aria-hidden="true" style="z-index:20010 !important;"> <div class="modal-dialog mb-mn-sub-menu__dialog" role="document"> <div class="mb-mn-sub-menu__top"> <button class="mb-mn-sub-menu__back theme-color-text" data-dismiss="modal">back</button> </div> <p class="mb-mn-fact-sub-menu__main-title theme-color-bg">About ITS</p> <div class="mb-mn-fact-sub-menu__main theme-color-text-hover" style="padding-bottom:68px;"> <ul class="mb-mn-fact__list--2"> <li class="mb-mn-fact__item--2 "> <a href="/its/about-its/vision-and-strategy" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> Vision and Strategy </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/about-its/performance-pledge" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target=""> Performance Pledge </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/about-its/service-and-support-provisioning-approach" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> Service and Support Provisioning Approach </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/about-its/digital-framework" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> Digital Framework </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/about-its/aspirations" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> Aspirations </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/intranet/staff/service-contact" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_blank"> Service Contact </a> </li> <li class="mb-mn-fact__item--2 "> <a href="/its/about-its/contact-us" class="mb-mn-fact__link--2 underline-link theme-color-text-hover theme-color-b4-bg theme-color-text-parent-active" target="_self"> Contact Us </a> </li> </ul> </div> </div> </div> </li> </ul> <div class="mobile-menu__bottom" style="padding-bottom:100px;"> <div class="mb-extra"> <div class="mb-extra__blk"><a href="https://polyuit.sharepoint.com/sites/its_Admin_Plan_Mgt/ITS%20Portal/Home.aspx" class="mb-extra__link" target="_blank" onclick="ga('send', 'event', 'Quick Link', 'Click', 'ITS Portal');">ITS staff access only</a></div> <div class="mb-extra__blk"> <button data-toggle="modal" data-target="#q-access-menu" class="mb-extra__link mb-extra__link--arrow">Quick Access</button> </div> </div> </div> </div> </div> </div> <a href="javascript:void(0)" id="skip-start" tabindex="-1">Start main content</a> <div> <div class="container"> <ol class="breadcrumb"> <li> <a href="/its" target="_self" > Home </a> </li> <li> <a href="/its/it-services" target="_self" class=&quot;last&quot;> IT Services </a> </li> </ol> <div class="page-container color-set--red"> <div class="page-title-blk"> <h1 class="page-title-blk__title article-title">Email, Messaging and Collaboration Services</h1> <div class="page-title-blk__itm-line itm-line itm-line--center"> <!-- <div class="itm-line__blk"> <p class="p-date">24 Feb 2021</p> </div> --> <div class="itm-line__blk"> <div class="color-plate-text color-plate-text--border color-plate-text--bgw color-plate-text--brown"> <a class="color-plate-text__color" href="/its/it-services/?category=Communication and Collaborative Services" target="_blank">Communication and Collaborative Services</a> <a class="color-plate-text__content" href="http://www.polyu.edu.hk/its/" target="_blank">Information Technology Services Office</a> </div> </div> </div> </div> </div> </div> </div> <main class="page-content" tabindex="-1"> <div> <div class="container"> <div class="page-container"> <div class="page-slider photo-page-slider color-set--red"> <div class="photo-page-slider__container js-slick-container"> <div class="photo-page-slider__list js-slick"> <div class="photo-page-slider__itm js-slick-itm"> <div class="photo-caption-blk"> <div class="page-caption-blk__imgw"> <a href="" title="" data-fancybox-group="gp1" data-fancybox-type="image" data-fancybox-href="/its/-/media/department/its/content/it-services/009-communication-and-collaborative-services/009-communication_email.jpg?bc=ffffff&amp;h=525&amp;w=1000&amp;hash=075EEA7AA12D3954133EE89C8F27DC0A" class="js-lb js-lb-img"> <div class="page-caption-blk__imgctrl img--abs-w"> <img class="img--abs" src="/its/-/media/department/its/content/it-services/009-communication-and-collaborative-services/009-communication_email.jpg?bc=ffffff&amp;h=525&amp;w=1000&amp;hash=075EEA7AA12D3954133EE89C8F27DC0A" srcset="/its/-/media/department/its/content/it-services/009-communication-and-collaborative-services/009-communication_email.jpg?bc=ffffff&h=525&w=1000&hash=075EEA7AA12D3954133EE89C8F27DC0A 1x, /its/-/media/department/its/content/it-services/009-communication-and-collaborative-services/009-communication_email.jpg?bc=ffffff&h=1050&w=2000&hash=5E7D8A0D353C35A9F044CDA81D8824A9 2x" alt="Email Messaging and Collaboration Services"> </div> </a> </div> </div> </div> </div> </div> </div> <hr class="hr--less-margin"> </div> </div> <div> <div class="container"> <div class="page-container"> <div class="color-set--red page-section component-margin-top--t3"> <h2 class="theme-color-text color-set--red">Service Description</h2> <div class="static-content"> <p style="text-align: justify;">The electronic messaging and collaboration suite is a hosted private cloud service provided by Microsoft. It consists of the Email Service, OneDrive for Business, Office Online, Office ProPlus, SharePoint Online, Teams and Forms.<br /> <br /> <strong><span style="text-decoration: underline;">Email &ndash; Exchange Online</span></strong><br /> Email is the official communication channel for the University. Two email systems, namely PolyU and Connect, are provided to staff and students respectively.</p> <ul> <li style="text-align: justify;"><em>PolyU Email</em> is an email service for PolyU current staff. In addition to large mailbox quota of 50GB, it also provides features including calendaring, message sharing, and mobile push mail support, etc.</li> </ul> <p style="text-align: justify; margin-left: 40px;">If you are planning to travel out of Hong Kong and will continue using the PolyU O365 apps on MS Cloud (e.g., Outlook email, OneDrive for Business and etc.) for communication or collaborative with colleagues, you are required to enable two-factor authentication with Microsoft Authenticator app (PolyU MFA service)&nbsp;<strong style="font-size: 1em;">BEFORE</strong><span style="font-size: 1em;">&nbsp;you start your journey.</span></p> <p style="text-align: justify; margin-left: 40px;">- Staff who are currently using "Global Protect" VPN service to access campus resources should have already downloaded the Microsoft Authenticator app to your registered mobile phone. No further action is required. <br /> - For those who have not used "Global Protect" VPN service before, please refer to the&nbsp;<a rel="noopener noreferrer" href="https://www.polyu.edu.hk/its/it-services/multi-factor-authentication-service/" target="_blank">PolyU MFA Service &ndash; User Guide</a>&nbsp;to complete the installation of Microsoft Authenticator app and enroll your mobile phone before departure.</p> <ul> <li><em>Connect Email</em> provides email service for students, alumni and retired staff and it also serves as a convenient channel for other communication and collaboration.</li> </ul> &nbsp; <p><strong><span style="text-decoration: underline;">Microsoft 365 group</span></strong> is a feature available in O365 products e.g., Outlook for users to setup collaboration with other team members.&nbsp; There are two types of M365 groups, namely public group and private group.</p> <ul> <li><em>Public group</em> &ndash; everyone in PolyU/Connect will have full access (add, edit, and delete) to all posts and files.&nbsp; Due to lack of access control and policy to manage post and file activities, public group is not recommended for long term use and important file sharing.</li> <li><em>Private group</em> &ndash; only approved members will have access (add, edit, and delete) to all content in the group.&nbsp; Private group can be used for project and team collaboration.</li> </ul> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"></span><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">For details, please refer to the user guide under &ldquo;Training &amp; Resources&rdquo; for reference.</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">&nbsp;</span></p> <p><strong style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><span style="text-decoration: underline;">Web storage - OneDrive for Business</span><br /> </strong><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">OneDrive for Business provides online storage which could be accessed via browser, desktop client, and mobile apps.</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">&nbsp;</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"></span><strong style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><span style="text-decoration: underline;">Online tool - Office Online</span><br /> </strong><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">Office Online is a web-based version of Microsoft Office productivity suite. It provides web-based versions of MS Word, Excel, PowerPoint and OneNote which enable users to access their documents using a web browser and an Internet connection but without the needs of installing the software.</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">&nbsp;</span></p> <p><strong style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><span style="text-decoration: underline;">Desktop Tool - Office ProPlus</span><br /> </strong><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">Office ProPlus allows licensed users (Full-time permanent staff and current students) to install the latest version of Microsoft Office on up to 5 desktops (PC/ Mac), tablets and mobile devices.</span></p> <p>The license will be revoked once a licensed user is no longer a full-time permanent staff or student.</p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">Collaboration Tool - SharePoint Online</span><br /> </strong>SharePoint Online enables users to create and manage custom-built team-focused and project-focused sites for collaboration. Users can create sites to share documents and information easily with PolyU and external users.</p> <p>&nbsp;</p> <p><strong style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><span style="text-decoration: underline;">Collaboration Tool &ndash; MS Teams</span><br /> </strong><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">Teams is a collaboration tool provides chat, file sharing, and meeting to assigned team members. It is a collection of people, conversation, files, and tools in one place to make collaboration more effective and efficient. Teams could be accessed via browser, desktop client and mobile apps.</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">&nbsp;</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"></span><strong style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><span style="text-decoration: underline;">Web Meeting - Teams Meeting</span><br /> </strong><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">Meeting could be easily created in Outlook with Teams Meeting. Teams Meeting offers multi-parties video conference with file/screen sharing, raise hand, chat, and session recording.</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">&nbsp;</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"></span><strong style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><span style="text-decoration: underline;">e-form &ndash; MS Forms</span><br /> </strong><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">Forms is a cloud-based form app provides a simple way to create surveys, polls, and quizzes. Collected data could be downloaded in Excel format for further processing.</span></p> <p><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">&nbsp;</span></p> <p><span style="font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><strong><span style="text-decoration: underline;">Video engaging - Stream (on SharePoint)</span><br /> </strong></span><span style="font-size: 1em; font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;">Stream (on SharePoint) is an intelligent video experience that empowers you to record, upload, discover, share, and manage video just as you would any other file.</span></p> <p><span style="font-family: Roboto, Arial, 'Microsoft JhengHei', Helvetica, sans-serif;"><strong>&nbsp;</strong></span></p> </div> </div> </div> </div> </div> <div class="page-section"> <div> <div class="container"> <div class="page-container"> <h2 class="color-set--red theme-color-text">Eligible Service Requestor</h2> </div> </div> </div> <div class="container component-margin-top--t1 color-set--red"> <div class="page-container"> <div class="static-content"><p><span style="color: #000000;">Staff, Students, Alumni and Long Serving Retirees</span></p> <p><span style="color: #000000;">&nbsp;</span></p></div> </div> </div> </div> <div class="page-section"> <div> <div class="container"> <div class="page-container"> <h2 class="color-set--red theme-color-text">Access to the Service</h2> </div> </div> </div> <div class="container component-margin-top--t1 color-set--red"> <div class="page-container"> <div class="static-content"><p style="color: #000000;"><strong>Current Students</strong></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="http://www.outlook.com/connect.polyu.hk" target="_blank">Connect Email</a>&nbsp;</p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="http://connectpolyu-my.sharepoint.com/" target="_blank">OneDrive for Business</a></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://teams.microsoft.com/" target="_blank">Teams</a></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://forms.office.com/" target="_blank">Forms</a></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://portal.office.com/OLS/MySoftware.aspx" target="_blank">Office ProPlus</a></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://portal.azure.com/#blade/Microsoft_Azure_Education/EducationMenuBlade/software" target="_blank">Microsoft Software</a></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.microsoft365.com/launch/stream?auth=2" target="_blank">Stream</a></p> <p style="color: #000000;">* The license will be removed after a current student graduated.</p> <p style="color: #000000;"><strong>Staff</strong></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="http://www.outlook.com/polyu.edu.hk" target="_blank">Staff Email</a>&nbsp;</p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="http://polyuit-my.sharepoint.com/" target="_blank">OneDrive for Business</a>&nbsp;</p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://teams.microsoft.com/" target="_blank">Teams</a>&nbsp;</p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://forms.office.com/" target="_blank">Forms</a></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://portal.office.com/OLS/MySoftware.aspx" target="_blank">Office ProPlus</a> (for full-time permanent staff only) *</p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://edm.polyu.edu.hk/" target="_blank">Mailing List Management System</a> (for registered staff only)</p> <p style="color: #000000;"><span style="color: #000000;">-&nbsp;</span><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.microsoft365.com/launch/stream?auth=2" target="_blank">Stream</a></p> <p style="color: #000000;">* The license will be removed after a staff left PolyU</p> <p style="color: #000000;"><strong>Alumni, and Long Serving Retirees</strong></p> <p style="color: #000000;">- <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.polyu.edu.hk/connectmail" target="_blank">Connect Email</a></p> <p style="color: #000000;">&nbsp;</p></div> </div> </div> </div> <div class="page-section"> <div> <div class="container"> <div class="page-container"> <h2 class="color-set--red theme-color-text">Training &amp; Resources</h2> </div> </div> </div> <div class="container component-margin-top--t1 color-set--red"> <div class="page-container"> <div class="static-content"><ul> <li><span style="color: #000000;"><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/outlook-training-8a5b816d-9052-4190-a5eb-494512343cca" target="_blank">Email</a></span></li> <li><span style="color: #000000;"><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.polyu.edu.hk/its/docdrive/_sso/UserGuides/Quick_guide_for_Microsoft_public_and_private_groups.pdf" target="_blank">Microsoft 365 Groups</a></span></li> <li><span style="color: #000000;"></span><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/onedrive-video-training-1f608184-b7e6-43ca-8753-2ff679203132" target="_blank">OneDrive for Business</a></li> <li><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/sharepoint-video-training-cb8ef501-84db-4427-ac77-ec2009fb8e23" target="_blank">SharePoint Online</a></li> <li><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.polyu.edu.hk/its/docdrive/_sso/UserGuides/Building_a_Team_Site_in_SharePoint_Online.pdf" target="_blank">Introduction to SharePoint Team site</a></li> <li><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2019-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658" target="_blank">Office ProPlus</a></li> <li>Office on the web (<a href="/en/its/it-services/email-messaging-and-collaboration-services/access-online-polyu-mail-and-go-to-office-app">Access</a> / <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/office-for-the-web-training-e315b031-2bd5-40a1-99ca-264ebf2c8f96" target="_blank">Usage</a>)</li> <li><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7" target="_blank">Teams</a></li> <li><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/create-a-new-form-or-quiz-3c39c220-e30e-401d-bb6f-c1861d5aea01" target="_blank">Forms</a></li> <li><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://support.microsoft.com/en-us/office/what-is-bookings-42d4e852-8e99-4d8f-9b70-d7fc93973cb5" target="_blank">Bookings</a></li> </ul> <p>&nbsp;</p></div> </div> </div> </div> <div class="page-section"> <div> <div class="container"> <div class="page-container"> <h2 class="color-set--red theme-color-text">Policies</h2> </div> </div> </div> <div class="container component-margin-top--t1 color-set--red"> <div class="page-container"> <div class="static-content"><ul> <li><a rel="noopener noreferrer" rel="noopener noreferrer" href="https://www.polyu.edu.hk/itsecurity/upload/policies/P-2.pdf" target="_blank">Acceptable Use Policy for University Information Technology Facilities and Services</a></li> </ul> <p>&nbsp;</p></div> </div> </div> </div> <div class="page-section"> <div class="color-set--red"> <div class="container"> <div class="page-container"> <h2 class="color-set--red theme-color-text">Service Level</h2> </div> </div> </div> <div> <div class="plus-collapse-wrap color-set--red"> <div class="container"> <div class="page-container"> <div class="plus-collapse rte-template-collapse"> <div class="plus-collapse__header rte-template-collapse__heading" id="collapse-0-heading"> <a aria-expanded="false" class="plus-collapse__trigger rte-template-collapse__trigger collapsed" data-toggle="collapse" href="#collapse-0" role="button" aria-controls="collapse-0">Service level</a> </div> <div class="plus-collapse__content rte-template-collapse__content collapse" id="collapse-0" aria-labelledby="collapse-0-heading" style=""> <div class="plus-collapse__inner rte-template-collapse__inner static-content"> <p>All user requests are classified as level 1 to 3 depending on their impact and urgency. </p> <ul> <li>Level 1 &ndash; 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