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elementor-element-c98637e e-con-full e-flex e-con e-parent" data-id="c98637e" data-element_type="container"> <div class="elementor-element elementor-element-64b03e9 e-con-full e-flex e-con e-child" data-id="64b03e9" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-2d3b36c elementor-widget elementor-widget-button" data-id="2d3b36c" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-size-sm" role="button"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon"> <svg xmlns="http://www.w3.org/2000/svg" width="10" height="8" viewBox="0 0 10 8" fill="none"><path d="M9.625 6.25C9.82812 6.25 10 6.42188 10 6.625C10 6.84375 9.82812 7 9.625 7H8.45312C8.46875 7.09375 8.5 7.17188 8.5 7.25C8.5 7.67188 8.15625 8 7.75 8C7.32812 8 7 7.67188 7 7.25C7 7.17188 7.01562 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3.5H7C6.85938 3.5 6.75 3.625 6.75 3.75ZM3.75 1.5V4.5C3.75 4.64062 3.85938 4.75 4 4.75H5.75C5.875 4.75 6 4.64062 6 4.5V1.5C6 1.375 5.875 1.25 5.75 1.25H4C3.85938 1.25 3.75 1.375 3.75 1.5Z" fill="#3D434C"></path></svg> </span> <span class="elementor-button-text">Kundenservice</span> </span> </a> </div> </div> </div> <div class="elementor-element elementor-element-ccef3ff elementor-widget__width-initial elementor-widget elementor-widget-heading" data-id="ccef3ff" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">KI im Kundenservice: Effiziente Lösungen</h1> </div> </div> </div> <div class="elementor-element elementor-element-479eeff e-flex e-con-boxed e-con e-child" data-id="479eeff" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-7067c3d e-con-full e-flex e-con e-child" data-id="7067c3d" data-element_type="container"> <div class="elementor-element elementor-element-640666d elementor-widget elementor-widget-heading" data-id="640666d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Künstliche Intelligenz und Kundenservice</h2> </div> </div> </div> <div class="elementor-element elementor-element-3b68c71 e-con-full e-flex e-con e-child" data-id="3b68c71" data-element_type="container"> <div class="elementor-element elementor-element-2aa6ba3 elementor-widget elementor-widget-text-editor" data-id="2aa6ba3" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p data-start="66" data-end="226">Generative künstliche Intelligenz verändert die Welt rasant. Sie ist ein echter Game Changer für Unternehmen und revolutioniert Prozesse in allen Funktionen.</p><p data-start="228" data-end="474">Künstliche Intelligenz definiert den Kundenservice neu, sowohl für Ihre Kunden als auch für die Agenten. Für Online-Shops bietet KI ein unvergleichliches Potenzial, um effektiver zu arbeiten, Kosten zu senken und das Kundenerlebnis zu verbessern.</p><p>Wir bei Salesupply wollen sicherstellen, dass mit dem Einsatz von KI im <a href="/ecommerce-kundenservice/">Kundenservice</a> das übergeordnete Ziel des Kundendienstes erreicht wird: <strong>zufriedene – wiederkehrende – Kunden</strong>. Lies weiter, um zu erfahren, wie unsere KI-Lösungen für den Kundenservice Ihre Kosten senken, das Kundenerlebnis verbessern und die Leistung der Agenten steigern.</p> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-b66c3f3 e-flex e-con-boxed e-con e-child" data-id="b66c3f3" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-f06e272 e-con-full e-flex e-con e-child" data-id="f06e272" data-element_type="container"> <div class="elementor-element elementor-element-ecefec5 elementor-widget elementor-widget-video" data-id="ecefec5" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/embed\/S-b8uTxdmg4?si=634JO8iihjdbQGCP","loop":"yes","yt_privacy":"yes","lazy_load":"yes","autoplay":"yes","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-6f903b4 e-con-full e-flex e-con e-child" data-id="6f903b4" data-element_type="container"> <div class="elementor-element elementor-element-d2bb150 elementor-widget elementor-widget-heading" data-id="d2bb150" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Hybrid KI: Die Kraft der KI mit der Garantie der menschlichen Kontrolle</h2> </div> </div> <div class="elementor-element elementor-element-0e844bd elementor-widget elementor-widget-text-editor" data-id="0e844bd" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Möchten Sie die Macht der Künstlichen Intelligenz nutzen, zögern aber, Ihren direkten Kundenkontakt vollständig in die Hände der Technologie zu legen? Wir auch, deshalb haben wir den Salesupply Hybrid KI Bot entwickelt. Mit diesem KI-Chatbot profitieren Sie von allen Vorteilen der künstlichen Intelligenz und haben gleichzeitig die garantierte Sicherheit der menschlichen Kontrolle. Das Beste aus beiden Welten.</p><p>Die Vorteile von Hybrid KI im Kundenservice:</p> </div> </div> <div class="elementor-element elementor-element-9890159 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="9890159" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Vom Vorverkauf bis zur Rückgabe: Unser KI-Chatbot unterstützt deine Kunden während ihrer gesamten Einkaufsreise, vom Vorverkauf bis zur Rückgabe.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">WISMO wizzard: In Verbindung mit einem Tool zur Sendungsverfolgung kann der KI-Chatbot alle häufig gestellten WISMO-Fragen (Wo ist meine Bestellung) beantworten.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Immer da: Der KI-Chatbot ist immer erreichbar, auch wenn Ihr reguläres Kundenservice-Team nicht da ist.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Teamwork: Zusammen mit dem Kundenservice-Team bildet der KI-Chatbot das perfekte Team. Erfahrene Kundenbetreuer/innen überwachen den Bot zur Qualitätssicherung. Wenn der Bot eine Anfrage erhält, für die er nicht geschult ist, wird sie an das Kundendienstteam weitergeleitet.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Kostenreduzierung: Die Integration von KI in den Kundenservice wird zu erheblichen Kostensenkungen führen. Der KI-Bot ist eifrig und in der Lage, alle häufig gestellten Fragen Ihrer Kunden automatisch zu bearbeiten.</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-check"></i> </span> <span class="elementor-icon-list-text">Verbesserte Kundenerfahrung: Die meisten Ihrer Kunden erhalten sofort die Antwort, nach der sie gesucht haben. Eine solche Erstanruf-Lösung wirkt Wunder für das gesamte Kundenerlebnis.</span> </li> </ul> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-e41fb25 e-flex e-con-boxed e-con e-child" data-id="e41fb25" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-246c20f e-con-full e-flex e-con e-child" data-id="246c20f" data-element_type="container"> <div class="elementor-element elementor-element-cdd43c1 elementor-widget elementor-widget-heading" data-id="cdd43c1" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Die Zusicherungen von Salesupply KI</h2> </div> </div> <div class="elementor-element elementor-element-66ff051 elementor-widget elementor-widget-text-editor" data-id="66ff051" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p data-start="107" data-end="436"><strong data-start="132" data-end="436">Wie bereits erwähnt, wird die KI-Technologie immer noch entdeckt und jeden Tag weiterentwickelt. Wir wissen, dass Sie sich auf die Integration von KI im Kundenservice verlassen können müssen. Deshalb legen wir großen Wert darauf, alle unsere KI-Anwendungen mit den folgenden Garantien zu entwickeln:</strong></p><p data-start="438" data-end="744"><strong data-start="438" data-end="465">Datenschutz garantiert:</strong> Da wir seit 15 Jahren im Kundenservice tätig sind, hat der Datenschutz bei Salesupply schon immer höchste Priorität. Für KI im Kundenservice müssen personalisierte Daten mit der KI-Maschine geteilt werden. Wir anonymisieren diese Daten, bevor wir sie mit der KI-Maschine teilen.</p><p data-start="746" data-end="993"><strong data-start="746" data-end="761">Sicherheit:</strong> Strenger Datenschutz und hohe Sicherheit gehen Hand in Hand. Deshalb sehen unsere Sicherheitsprotokolle vor, dass wir so viele der benötigten Daten wie möglich auf unserem eigenen Unternehmensdienst innerhalb Europas laufen lassen.</p><p data-start="995" data-end="2093"><strong data-start="995" data-end="1008">Qualität:</strong> Genau wie wir alle muss auch die generative KI trainiert werden. Mit über 500 Online-Kunden und 15 Jahren Erfahrung im E-Commerce-Kundenservice verfügen wir über eine riesige Datenbank mit umfassenden E-Commerce-Kundenservicedaten, die vollständig genug ist, um den KI-Bot darauf vorzubereiten, als guter generischer Kundenservice-Agent zu funktionieren. Um den KI-Chatbot kundenspezifisch für Ihre Marke und Ihre Kunden zu gestalten, beziehen wir Unternehmensinformationen in das KI-Bot-Training ein, z. B. die anonymisierte Kundenservice-Historie, FAQs, die Website des Shops, Produktinformationen und das CMS. Auf diese Weise verfügt die Lösung über alle Produkt- und Bestellinformationen, die Sie brauchen, um Ihren Kunden während der gesamten Kaufreise zu helfen. Um das Ganze noch besser zu machen, erstellt die Anwendung jedes Mal maßgeschneiderte Antworten, die genau auf die Kundenanfrage abgestimmt sind. Unsere KI-Lösungen werden von unseren Agenten und den KI-Anwendungen selbst ständig auf ihre Qualität hin überprüft, um sie weiter zu verbessern und zu aktualisieren.</p> </div> </div> </div> <div class="elementor-element elementor-element-12449c7 e-con-full e-flex e-con e-child" data-id="12449c7" data-element_type="container"> <div class="elementor-element elementor-element-310870d elementor-widget elementor-widget-image" data-id="310870d" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img width="527" height="527" decoding="async" src="https://www.salesupply.de/wp-content/uploads/elementor/thumbs/Salesupply-Batch-1-26-scaled-qvbgs7mgpzebsiizbis2fn3z523cdgduzz5a3iljyu.jpg" title="Salesupply Batch 1-26" alt="Customer service representative with headset smiling in the camera" loading="lazy" /> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-34b3925 e-flex e-con-boxed e-con e-child" data-id="34b3925" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="e-con-inner"> <div class="elementor-element elementor-element-faac460 e-con-full e-flex e-con e-child" data-id="faac460" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-16d805b e-con-full e-flex e-con e-child" data-id="16d805b" data-element_type="container"> <div class="elementor-element elementor-element-6c3e510 elementor-widget elementor-widget-heading" data-id="6c3e510" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Sind Sie bereit, globaler Marktführer im Ecommerce zu werden?</h2> </div> </div> </div> <div class="elementor-element elementor-element-1c5249f e-con-full e-flex e-con e-child" data-id="1c5249f" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-708209c elementor-widget elementor-widget-shortcode" data-id="708209c" data-element_type="widget" data-widget_type="shortcode.default"> <div class="elementor-widget-container"> <div class="elementor-shortcode"><script charset="utf-8" type="text/javascript" src="//js-eu1.hsforms.net/forms/embed/v2.js"></script> <script> hbspt.forms.create({ region: "eu1", portalId: "26313758", formId: "299b4a4d-5847-49ea-b6ce-e893017eea47" }); </script></div> </div> </div> </div> </div> </div> </div> </div> </div> <footer data-elementor-type="footer" data-elementor-id="16203" class="elementor elementor-16203 elementor-location-footer" data-elementor-post-type="elementor_library"> <footer class="elementor-element elementor-element-24b7160 e-con-full e-flex e-con e-parent" data-id="24b7160" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-8f6fc0a e-flex e-con-boxed e-con e-child" data-id="8f6fc0a" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-b92bd1b e-flex e-con-boxed e-con e-child" data-id="b92bd1b" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-34ee9af elementor-widget elementor-widget-image" data-id="34ee9af" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img width="40" height="40" src="https://www.salesupply.de/wp-content/uploads/elementor/thumbs/icon-salesupply-r01svome8qs4i80v6jprl699kj1v665pw5n9vk1r7k.png" title="icon-salesupply" alt="icon-salesupply" loading="lazy" /> </div> </div> <div class="elementor-element elementor-element-9e1c15b elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons" data-id="9e1c15b" data-element_type="widget" 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<h5 class="elementor-heading-title elementor-size-default">Fulfillment</h5> </div> </div> <div class="elementor-element elementor-element-97e6949 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu" data-id="97e6949" data-element_type="widget" data-settings="{"layout":"vertical","submenu_icon":{"value":"<i class=\"fas fa-caret-down\"><\/i>","library":"fa-solid"}}" data-widget_type="nav-menu.default"> <div class="elementor-widget-container"> <nav aria-label="Menu" class="elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none"> <ul id="menu-1-97e6949" class="elementor-nav-menu sm-vertical"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24550"><a href="https://www.salesupply.de/fulfillment-daenemark/" class="elementor-item">Fulfillment Dänemark</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24551"><a href="https://www.salesupply.de/fulfillment-italien/" class="elementor-item">Fulfillment Italien</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24553"><a href="https://www.salesupply.de/fulfillment-usa/" class="elementor-item">Fulfillment USA</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24552"><a href="https://www.salesupply.de/fulfillment-schweden/" class="elementor-item">Fulfillment Schweden</a></li> </ul> </nav> <nav class="elementor-nav-menu--dropdown elementor-nav-menu__container" aria-hidden="true"> <ul id="menu-2-97e6949" class="elementor-nav-menu sm-vertical"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24550"><a href="https://www.salesupply.de/fulfillment-daenemark/" class="elementor-item" tabindex="-1">Fulfillment Dänemark</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24551"><a href="https://www.salesupply.de/fulfillment-italien/" class="elementor-item" tabindex="-1">Fulfillment Italien</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24553"><a href="https://www.salesupply.de/fulfillment-usa/" class="elementor-item" tabindex="-1">Fulfillment USA</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24552"><a href="https://www.salesupply.de/fulfillment-schweden/" class="elementor-item" tabindex="-1">Fulfillment Schweden</a></li> </ul> </nav> </div> </div> </div> <div class="elementor-element elementor-element-68873c9 e-con-full e-flex e-con e-child" data-id="68873c9" data-element_type="container"> <div class="elementor-element elementor-element-1251ebc elementor-widget elementor-widget-heading" data-id="1251ebc" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h5 class="elementor-heading-title elementor-size-default">Fulfillment</h5> </div> </div> <div class="elementor-element elementor-element-b8b3155 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu" data-id="b8b3155" data-element_type="widget" data-settings="{"layout":"vertical","submenu_icon":{"value":"<i class=\"fas fa-caret-down\"><\/i>","library":"fa-solid"}}" data-widget_type="nav-menu.default"> <div class="elementor-widget-container"> <nav aria-label="Menu" class="elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none"> <ul id="menu-1-b8b3155" class="elementor-nav-menu sm-vertical"><li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24545"><a href="https://www.salesupply.de/magento-2-fulfillment/" class="elementor-item">Magento 2 Fulfillment</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24548"><a href="https://www.salesupply.de/woocommerce-fulfillment/" class="elementor-item">WooCommerce Fulfillment</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24547"><a href="https://www.salesupply.de/shopify-fulfillment/" class="elementor-item">Shopify Fulfillment</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24546"><a href="https://www.salesupply.de/prestashop-fulfillment/" class="elementor-item">Prestashop Fulfillment</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-27246"><a href="https://www.salesupply.de/elektronik-fulfillment/" class="elementor-item">Elektronik Fulfillment</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24542"><a href="https://www.salesupply.de/apparel-fulfillment/" class="elementor-item">Apparel Fulfillment</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-24544"><a href="https://www.salesupply.de/fulfillment-von-abonnementboxen/" 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