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Tim Ferguson
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class="u-text-p6">Writer</p> </div> </div> </div><div class="o-container"> <div id="author-description" class="u-maxw-8 chatbot-blog-author-bio u-Mb-xl" style="scroll-margin-top: 150px;"> <p>Tim Ferguson is a writer and editor of Marketing Digest. He helps <a href="https://supple.com.au/seo-agency/" target="_blank" rel="nofollow noopener">SEO agencies</a> with link building, content marketing, online reputation management, and blogger outreach. When he isn’t writing and editing for Marketing Digest, he spends time learning more about content marketing and getting better at it.</p> </div> </div><div class="u-bg-gray-900 u-Mt-lg xl:u-Mt-xl u-Pt-lg xl:u-Pt-xl u-Pb-lg xl:u-Pb-2xl"> <div id="author-posts"><div class="o-container"><h2 class="u-text-p3 u-Mb-lg">Read my articles</h2><article class="category-list-item v--article hover:u-shadow-2xl"> <div class="chatbot-blog-featured-image-holder u-mx-auto category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_380,h_380,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_760,h_760,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_600,h_600,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1200,h_1200,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1000,h_320,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_2000,h_640,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_768,h_200,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1536,h_640,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_380,h_380,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_760,h_760,c_fill,g_auto/https://chatbot-blog.labs.livechat.com/app/uploads/2021/03/AdobeStock_341811927-scaled.jpeg 2x" alt="a sketch of a smile on a yellow paper" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/blog/how-to-improve-customer-experience-with-chatbots/" class="category-list-item__a">How Can You Boost Customer Experience Using Chatbots</a></h2> <p class="u-text-p6">You&#8217;re a customer trying to get help from a company. You&#8217;ve searched their website for answers, but nothing fits your problem. You try calling their support line but are put on hold for what seems like forever. Finally, you try their chat feature, hoping for a quicker... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="chatbot-blog-authors-info u-flex u-items-center"><div class="u-flex chatbot-blog-authors-info__avatars "> <span class="chatbot-blog-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://chatbot-blog.labs.livechat.com/app/uploads/2021/11/tim-ferguson.jpg" class="u-w-fit u-ml-0 u-round chatbot-blog-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/blog/authors/tim-ferguson/" class="u-text-p8 chatbot-blog-authors-info__a">Tim Ferguson</a href="/blog/authors/tim-ferguson/" class="u-text-p8 chatbot-blog-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/blog/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">7 minutes</span> </div> <div class="c-meta__item"> <img src="/blog/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Mar 24, 2021</span> </div> </div> </div> </div> </article> <div class="u--Mt-xs u-Mb-lg"> </div> </div></div> </div> <section data-target="helpcenter-footer-cta" class="u-bg-primary u-text-white u-text-center"> <div class="o-container u-Py-md md:u-Py-xl u-relative"> <img src="/blog/images/cursor-hand.svg" class="u-hidden md:u-block t-cursor-hand"> <h2 class="u-text-p3">Start a free ChatBot trial<br/>and unload your customer service</h2> <form action="https://accounts.chatbot.com/signup" method="GET" data-controller="signup" data-action="signup#submit"> <div class="u-maxw-7 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="hidden" 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