Help - Apple

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class="help-header clearfix">  <div class="titlestub"> <h1>How can we help?</h1> <p>We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.</p> </div> <div class="help-banner"> <a href="https://web.archive.org/web/20150808011856/https://secure.store.apple.com/order/list" target="_blank" data-s-object-id="668dd3679d241e6217c6b3c78f61448f" data-evar1="AOS: help | center-header-1 | Astro Link | 0 | AOS: OrderStatus" data-evar30="help/center-header-1"> <img class="ir" src="https://web.archive.org/web/20150808011856im_/http://store.storeimages.cdn-apple.com/4686/as-images.apple.com/is/image/AppleInc/aos/published/images/h/el/help/yourself/help-yourself-refresh?wid=252&hei=130&fmt=png-alpha&qlt=95&.v=1413463265180" alt="Help yourself. Track your order, check order status, change payment method &amp; more... Visit Online Self Service!" width="252" height="130" data-scale-params-2="wid=504&hei=260&fmt=png-alpha&qlt=95&.v=1413463265180"/> </a> </div> </div> <ol class="clear fix"> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/your_account" class="superlink" data-s-object-id="921ae0ca94b3e19591399d88085f7b60" data-evar1="AOS: help | center-2 | Astro Link | 0 | AOS: help/your_account" data-evar30="help/center-2">Your Account</a></h2> <ul class="bullet-list"> <li>Benefits of an Apple ID</li> <li>Find or Reset Password</li> <li>Guest Checkout</li> <li>Manage Your Account</li> <li>Privacy Policy</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/returns_refund" class="superlink" data-s-object-id="07544d7a983a7de8848ce506333cbdce" data-evar1="AOS: help | center-2 | Astro Link | 1 | AOS: help/returns_refund" data-evar30="help/center-2">Returns & Refunds</a></h2> <ul class="bullet-list"> <li>Returns Policy</li> <li>How To Return</li> <li>Refunds</li> <li>Additional Information</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/viewing_changing_orders" class="superlink" data-s-object-id="8f221abc6554bffc111c33be416220ec" data-evar1="AOS: help | center-2 | Astro Link | 2 | AOS: help/viewing_changing_orders" data-evar30="help/center-2">Viewing & Changing Orders</a></h2> <ul class="bullet-list"> <li>Online Order Status</li> <li>Check Order Status</li> <li>Track Shipments</li> <li>Edit Your Order</li> <li>Cancel Order</li> <li>View or Print Invoice</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/payments" class="superlink" data-s-object-id="74920f9de142bcb7fc741c1282047c4f" data-evar1="AOS: help | center-2 | Astro Link | 3 | AOS: help/payments" data-evar30="help/center-2">Payment & Pricing</a></h2> <ul class="bullet-list"> <li>Payment</li> <li>Tax</li> <li>Education Pricing</li> <li>U.S. Government Pricing</li> <li>Promotions, Rebates, and Coupons</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/shipping_delivery" class="superlink" data-s-object-id="a7210f45499529fb1066f469681540b0" data-evar1="AOS: help | center-2 | Astro Link | 4 | AOS: help/shipping_delivery" data-evar30="help/center-2">Shipping & Pickup</a></h2> <ul class="bullet-list"> <li>Shipping & Delivery</li> <li>Personal Pickup</li> <li>What's Next?</li> <li>Delivery Options</li> <li>Shipping Policies</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/iphone" class="superlink" data-s-object-id="fb7a6b3bc2b959a24fc5fb1497f08371" data-evar1="AOS: help | center-2 | Astro Link | 5 | AOS: help/iphone" data-evar30="help/center-2">iPhone</a></h2> <ul class="bullet-list"> <li>Where to Purchase</li> <li>How to Purchase</li> <li>How to Pick Up Your iPhone</li> <li>Activate Your iPhone</li> <li>Support and Training</li> <li>Additional Information</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/downloadable_software" class="superlink" data-s-object-id="60c9c023b603c2652e592557635a113f" data-evar1="AOS: help | center-2 | Astro Link | 6 | AOS: help/downloadable_software" data-evar30="help/center-2">Apple Software</a></h2> <ul class="bullet-list"> <li>Older Versions of OS X</li> <li>GarageBand Learn to Play</li> <li>QuickTime</li> <li>iWork</li> <li>Aperture</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/recycle" class="superlink" data-s-object-id="2cd1c3c122527f264524e4fe6c70cd30" data-evar1="AOS: help | center-2 | Astro Link | 7 | AOS: help/recycle" data-evar30="help/center-2">Apple Recycling Program</a></h2> <ul class="bullet-list"> <li>Apple and the Environment</li> <li>Computer Reuse and Recycling</li> <li>Recycling Batteries</li> <li>Recycle an iPod or Mobile Phone</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/online_store_exclusives" class="superlink" data-s-object-id="ce1e65c6927aa0380c9b826c48feb46a" data-evar1="AOS: help | center-2 | Astro Link | 8 | AOS: help/online_store_exclusives" data-evar30="help/center-2">Online Store Exclusives</a></h2> <ul class="bullet-list"> <li>Engrave Your iPod or iPad</li> <li>Configure Your Mac</li> <li>Buy a Certified Refurbished Product</li> </ul> </li> <li class="category superlink"> <h2><a href="/web/20150808011856/http://www.apple.com/shop/help/gifting" class="superlink" data-s-object-id="71d4c34a3151d4f45b2beb80d78a9d8c" data-evar1="AOS: help | center-2 | Astro Link | 9 | AOS: help/gifting" data-evar30="help/center-2">Gifting</a></h2> <ul class="bullet-list"> <li>Gifting Outside of the U.S.</li> <li>Gift Messaging</li> <li>Gift Wrapping</li> <li>Gift Cards and 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