iCloud - Apple Support

<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-US" lang="en-US" class="no-js"> <head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=7YQSqjSh" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.apple.com/support/icloud/","20150809082659","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1439108819"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <meta http-equiv="content-type" content="text/html; charset=utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7, IE=9"/> <meta http-equiv="Cache-Control" content="no-siteapp"/> <meta name="viewport" content="width=1024"/> <meta name="Category" content="Support"/> <meta name="Keywords" content="iCloud Support, iCloud help"/> <title>iCloud - Apple Support</title> <meta name="Description" content="Learn how to set up, use, and sign in to iCloud. Find answers to iCloud account and Mail issues, Contacts, Find my iPhone, iPad, iPod touch or Mac, Back to My Mac, Documents in the Cloud, Find my Friends and more."/> <link rel="stylesheet" href="https://web.archive.org/web/20150809082659cs_/https://www.apple.com/wss/fonts/?family=Myriad+Set+Pro&v=1" type="text/css" media="all"> <link rel="stylesheet" href="https://web.archive.org/web/20150809082659cs_/http://images.apple.com/ac/globalnav/2.0/en_US/styles/ac-globalnav.built.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20150809082659cs_/http://images.apple.com/support/assets/css/global/base.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20150809082659cs_/http://images.apple.com/support/assets/css/global/support.css" type="text/css"/> <link rel="stylesheet" href="https://web.archive.org/web/20150809082659cs_/http://images.apple.com/support/assets/css/layout/psp/psp.css" type="text/css"/>  <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/scripts/lib/prototype.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/scripts/lib/scriptaculous.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/scripts/lib/sizzle.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/scripts/browserdetect.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/scripts/apple_core.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/scripts/search_decorator.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/ac_base/ac_base.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://www.apple.com/global/ac_retina/ac_retina.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20150809082659js_/http://www.apple.com/support/assets/scripts/global/support.js" type="text/javascript" charset="utf-8"></script> <script type="text/javascript">ACWPod.set("us~en");</script> <script src="/web/20150809082659js_/http://www.apple.com/support/assets/scripts/global/screporting.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20150809082659js_/http://www.apple.com/support/assets/scripts/global/survey/accsoffer.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20150809082659js_/http://www.apple.com/support/assets/scripts/layout/psp/psp.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://km.support.apple.com.edgekey.net/kb/resources/js/KmLoader.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://km.support.apple.com.edgekey.net/kb/resources/js/ACUtil.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20150809082659js_/https://km.support.apple.com.edgekey.net/kb/resources/js/ACHistory.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20150809082659js_/http://www.apple.com/support/assets/scripts/global/iknow/ac_kbloader.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20150809082659js_/http://www.apple.com/support/assets/scripts/global/iknow/portlet.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20150809082659js_/http://www.apple.com/support/assets/scripts/shared/expresslane/ac_expresslane.js" type="text/javascript" charset="utf-8"></script> <link rel="stylesheet" href="https://web.archive.org/web/20150809082659cs_/http://images.apple.com/support/assets/css/layout/psp/multi-psp-fluid.css" type="text/css" charset="utf-8"> <script src="https://web.archive.org/web/20150809082659js_/http://images.apple.com/support/assets/scripts/layout/psp/ac-fluid.js" type="text/javascript" charset="utf-8"></script> </head> <body> <aside id="ac-gn-segmentbar" class="ac-gn-segmentbar" data-strings="{ 'exit': 'Exit', 'view': '{%STOREFRONT%} Store Home', 'segments': { 'smb': 'Business Store Home', 'hed': 'Education Store Home', 'other': 'Store Home' } }"></aside> <input type="checkbox" id="ac-gn-menustate" class="ac-gn-menustate"/> <nav id="ac-globalnav" class="no-js" role="navigation" aria-label="Global Navigation" data-hires="false" data-analytics-region="global nav" lang="en-US" data-store-key="S2A49YFKJF2JAT22K" data-store-locale="us" data-store-api="//www.apple.com/[storefront]/shop/bag/status" data-search-locale="en_US" data-search-api="//www.apple.com/search-services/suggestions/"> <div class="ac-gn-content"> <ul class="ac-gn-header"> <li class="ac-gn-item ac-gn-menuicon"> <label class="ac-gn-menuicon-label" for="ac-gn-menustate" aria-hidden="true"> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-top"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-top"></span> </span> <span class="ac-gn-menuicon-bread ac-gn-menuicon-bread-bottom"> <span class="ac-gn-menuicon-bread-crust ac-gn-menuicon-bread-crust-bottom"></span> </span> </label> <a href="#ac-gn-menustate" class="ac-gn-menuanchor ac-gn-menuanchor-open" id="ac-gn-menuanchor-open"> <span class="ac-gn-menuanchor-label">Open Menu</span> </a> <a href="#" class="ac-gn-menuanchor ac-gn-menuanchor-close" id="ac-gn-menuanchor-close"> <span class="ac-gn-menuanchor-label">Close Menu</span> </a> </li> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="//web.archive.org/web/20150809082659/http://www.apple.com/" data-analytics-title="apple home" id="ac-gn-firstfocus-small"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-bag ac-gn-bag-small" id="ac-gn-bag-small"> <a class="ac-gn-link ac-gn-link-bag" href="//web.archive.org/web/20150809082659/http://www.apple.com/us/shop/goto/bag" data-analytics-title="bag" aria-label="Bag" data-string-badge="Shopping Bag with Items"> <span class="ac-gn-link-text">Bag</span> <span class="ac-gn-bag-badge" aria-hidden="true"></span> </a> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <ul class="ac-gn-list"> <li class="ac-gn-item ac-gn-apple"> <a class="ac-gn-link ac-gn-link-apple" href="//web.archive.org/web/20150809082659/http://www.apple.com/" data-analytics-title="apple home" id="ac-gn-firstfocus"> <span class="ac-gn-link-text">Apple</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-mac"> <a class="ac-gn-link ac-gn-link-mac" href="//web.archive.org/web/20150809082659/http://www.apple.com/mac/" data-analytics-title="mac"> <span class="ac-gn-link-text">Mac</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-ipad"> <a class="ac-gn-link ac-gn-link-ipad" href="//web.archive.org/web/20150809082659/http://www.apple.com/ipad/" data-analytics-title="ipad"> <span class="ac-gn-link-text">iPad</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-iphone"> <a class="ac-gn-link ac-gn-link-iphone" href="//web.archive.org/web/20150809082659/http://www.apple.com/iphone/" data-analytics-title="iphone"> <span class="ac-gn-link-text">iPhone</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-watch"> <a class="ac-gn-link ac-gn-link-watch" href="//web.archive.org/web/20150809082659/http://www.apple.com/watch/" data-analytics-title="watch"> <span class="ac-gn-link-text">Watch</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-music"> <a class="ac-gn-link ac-gn-link-music" href="//web.archive.org/web/20150809082659/http://www.apple.com/music/" data-analytics-title="music"> <span class="ac-gn-link-text">Music</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-support"> <a class="ac-gn-link ac-gn-link-support current" href="//web.archive.org/web/20150809082659/http://www.apple.com/support/" data-analytics-title="support"> <span class="ac-gn-link-text">Support</span> </a> </li> <li class="ac-gn-item ac-gn-item-menu ac-gn-search" role="search"> <a class="ac-gn-link ac-gn-link-search" href="//web.archive.org/web/20150809082659/http://www.apple.com/us/search" data-analytics-title="search" aria-label="Search apple.com"> <span class="ac-gn-search-placeholder" aria-hidden="true">Search apple.com</span> </a> </li> <li class="ac-gn-item ac-gn-bag" id="ac-gn-bag"> <a class="ac-gn-link ac-gn-link-bag" href="//web.archive.org/web/20150809082659/http://www.apple.com/us/shop/goto/bag" data-analytics-title="bag" aria-label="Bag" data-string-badge="Shopping Bag with Items"> <span class="ac-gn-link-text">Bag</span> <span class="ac-gn-bag-badge" aria-hidden="true"></span> </a> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-large"></span> </li> </ul> <aside id="ac-gn-searchview" class="ac-gn-searchview" role="search" data-analytics-region="search"> <div class="ac-gn-searchview-content"> <form id="ac-gn-searchform" class="ac-gn-searchform" action="//web.archive.org/web/20150809082659/http://www.apple.com/us/search" method="get"> <div class="ac-gn-searchform-wrapper"> <input id="ac-gn-searchform-input" class="ac-gn-searchform-input" type="text" placeholder="Search apple.com" data-placeholder-long="Search for Products, Stores, and Help" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false"/> <input id="ac-gn-searchform-src" type="hidden" name="src" value="globalnav_support"/> <button id="ac-gn-searchform-submit" class="ac-gn-searchform-submit" type="submit" disabled aria-label="Submit"></button> <button id="ac-gn-searchform-reset" class="ac-gn-searchform-reset" type="reset" disabled aria-label="Clear Search"></button> </div> </form> <aside id="ac-gn-searchresults" class="ac-gn-searchresults" data-string-quicklinks="Quick Links" data-string-suggestions="Suggested Searches" data-string-noresults="Hit enter to search."></aside> </div> <button id="ac-gn-searchview-close" class="ac-gn-searchview-close" aria-label="Close Search"> <span class="ac-gn-searchview-close-left"></span> <span class="ac-gn-searchview-close-right"></span> </button> </aside> <aside class="ac-gn-bagview" data-analytics-region="bag"> <div class="ac-gn-bagview-scrim"> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <script type="text/javascript" src="https://web.archive.org/web/20150809082659js_/http://images.apple.com/ac/globalnav/support/2.0/en_US/scripts/ac-globalnav.built.js"></script>  <div id="top" data-analytics-locale="us"> <script type="text/javascript"> /* RSID: */ var s_account="appleglobal,applesupport" </script> <script type="text/javascript" src="https://web.archive.org/web/20150809082659js_/http://images.apple.com/metrics/scripts/s_code_h.js"></script> <script type="text/javascript"> if (typeof SCReporting !== "undefined" ) { if (SCReporting.prop1) { s.prop1 = SCReporting.prop1; s.contextData['custSupport'] = SCReporting.prop1 } if (SCReporting.prop2) { s.prop2 = SCReporting.prop2; } if (SCReporting.prop7) { s.prop7 = SCReporting.prop7; } if (SCReporting.eVar5) { s.eVar5 = SCReporting.eVar5; } } var url=location.href; var pathArray = url.split('/'); if (!s.prop1) {s.prop1 = pathArray[4]}; if (!s.prop2) {s.prop2 = pathArray[5]}; var len=url.indexOf('?'); if (len==-1){len=url.length} s.prop4=url.substr(0,len); s.pageName=AC.Tracking.pageName()+" (us)"; s.channel="www.us.support" if (!s.prop1 && s.pageName){ if (s.pageName.match(/acs::web::homepage/)){ s.prop1 = 'home'; } } /************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/ var s_code = s.t();</script>  </div> <script type="text/javascript"> var ACKeyword = 'iCloud'; var ACCategoryKey = '133314'; </script> <div id="container" class="psp"> <div id="main"> <h1>iCloud Support </h1> <div id="content" class="box"> <div class="cap"></div> <div id="sidebar"> <ul class="nav"> <li id="/support/icloud/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_welcome_icloud.png" width="25" height="25" alt=""/> Welcome</a> </li> <li id="/support/icloud/setup-signin/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/setup-signin/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_getstarted.png" width="25" height="25" alt=""/> Set Up & Sign in</a> </li> <li id="/support/icloud/backup-storage/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/backup-storage/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_backup.png" width="25" height="25" alt=""/> Backup & Storage</a> </li> <li id="/support/icloud/icloud-drive/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/icloud-drive/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_welcome_icloud.png" width="25" height="25" alt=""/> iCloud Drive</a> </li> <li id="/support/icloud/photos/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/photos/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_photos.png" width="25" height="25" alt=""/> Photos</a> </li> <li id="/support/icloud/find-my-iphone-ipad-ipod-mac/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/find-my-iphone-ipad-ipod-mac/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_findmydevice.png" width="25" height="25" alt=""/> Find My iPhone, iPad, iPod touch, or Mac</a> </li> <li id="/support/icloud/icloud-for-windows/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/icloud-for-windows/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_welcome_icloud.png" width="25" height="25" alt=""/> iCloud for Windows</a> </li> <li id="/support/icloud/more-features/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/more-features/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/left_nav_more_options.png" width="25" height="25" alt=""/> More Features</a> </li> <li id="/support/icloud/contact/" class=""> <a href="/web/20150809082659/http://www.apple.com/support/icloud/contact/"> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/nav_icon_contact.png" width="25" height="25" alt=""/> Contact Support</a> </li> </ul> </div> <div id="section"> <h2>Welcome</h2> <img class="center" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/hero_ipadmini_iphone5s_mba_large_2x.jpg" width="500" height="291" alt=""/> <p id="welcome"> View topics, resources, and contact options. </p> <div class="padtop5"></div> <div class="padtop15" style="clear:left;"></div> <div class="clear"></div> <div id="promoblock_1" class="promoblock"> <ul class="promos_2"> <li class="promo"> <a href="https://web.archive.org/web/20150809082659/https://support.apple.com/en-us/HT204053" class="block"> <h3>iCloud and Apple ID</h3> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/products/icloud/promo_appleid_4up.png" width="72" height="72" alt=""/> <p> Learn how to use your Apple ID with Apple services such as iCloud and the iTunes Store. </p> <span class="more">Read more</span> </a> </li> <li class="promo"> <h3>Get the most from iCloud</h3> <img class="" src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/shared/psp/nav/icloud/icon_overview_ccm_large.jpg" width="72" height="72" alt=""/> <p> iCloud keeps your most important content up to date and available on all your devices. </p> <a href="https://web.archive.org/web/20150809082659/http://help.apple.com/icloud/" class="more">Learn about iCloud</a> </li> </ul> </div> <div class="clear"></div> <div id="promoblock_2" class="promoblock"> <ul class="promos_1"> <li class="promo"> <div class="MoreBlock"> <ul class="MoreBlock-list"> <li class="MoreBlock-item"> <a class="MoreBlock-item-link" href="https://web.archive.org/web/20150809082659/http://support.apple.com/kb/index?page=search"> <div class="MoreBlock-item-icon MoreBlock-item-icon--search"></div> <h3 class="MoreBlock-item-title">Search</h3> </a> </li> <li class="MoreBlock-item"> <a class="MoreBlock-item-link" href="https://web.archive.org/web/20150809082659/https://discussions.apple.com/index.jspa"> <div class="MoreBlock-item-icon MoreBlock-item-icon--communities"></div> <h3 class="MoreBlock-item-title">Community Answers</h3> </a> </li> <li class="MoreBlock-item"> <a class="MoreBlock-item-link" href="#cas"> <div class="MoreBlock-item-icon MoreBlock-item-icon--contactApple"></div> <h3 class="MoreBlock-item-title">Contact Support</h3> </a> </li> </ul> </div> </li> </ul> </div> <div class="clear"></div> </div> <div class="clear"></div> <div class="boot"></div> </div> </div> </div> <div class="footer-wrapper"> <div id="globalfooter" class="footer-global gf-980" role="contentinfo"> <nav class="footer-breadory"> <a href="/web/20150809082659/http://www.apple.com/" class="home breadcrumbs-home"> <span aria-hidden="true"></span> <span class="breadcrumbs-home-label">Apple</span> </a> <div class="breadcrumbs"> <ol class="breadcrumbs-list"> <li>Support</li> </ol> </div> </nav>  <p class="footer-shop gf-buy"> Shop the <a href="https://web.archive.org/web/20150809082659/http://store.apple.com/">Apple Online Store</a> (1-800-MY-APPLE), visit an <a href="/web/20150809082659/http://www.apple.com/retail/">Apple Retail Store</a>, or find a <a href="/web/20150809082659/http://www.apple.com/buy/">reseller</a>.</p> <ul class="footer-links gf-links piped"> <li> <a href="/web/20150809082659/http://www.apple.com/about/" class="first">Apple Info</a> </li> <li> <a href="/web/20150809082659/http://www.apple.com/sitemap/">Site Map</a> </li> <li> <a href="/web/20150809082659/http://www.apple.com/hotnews/">Hot News</a> </li> <li> <a href="/web/20150809082659/http://www.apple.com/rss/">RSS Feeds</a> </li> <li> <a href="/web/20150809082659/http://www.apple.com/contact/">Contact Us</a> </li> <li> <a href="/web/20150809082659/http://www.apple.com/support/country/" class="choose"> <img src="https://web.archive.org/web/20150809082659im_/http://images.apple.com/support/assets/images/layout/icons/flags/16x16/united_states_2x.png" width="16" height="16" alt="United States"/> </a> </li> </ul> <div class="footer-sosumi gf-sosumi"> <p> Copyright © 2015 Apple Inc. All rights reserved. </p> <ul class="piped"> <li> <a href="/web/20150809082659/http://www.apple.com/legal/terms/site.html" class="first">Terms of Use</a> </li> <li> <a href="/web/20150809082659/http://www.apple.com/privacy/privacy-policy/">Updated Privacy Policy</a> </li> <li> <a href="/web/20150809082659/http://www.apple.com/privacy/use-of-cookies/">Use of Cookies</a> </li> </ul> </div> </div> </div> </body> </html>

CINXE.COM

iCloud - Apple Support