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The Energy & Utilities | Salesforce Blog

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src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/01/utilities-build-trust-ev-drivers.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/01/utilities-build-trust-ev-drivers.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/01/utilities-build-trust-ev-drivers.jpg?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/01/utilities-build-trust-ev-drivers.jpg?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/01/utilities-build-trust-ev-drivers.jpg?w=150&amp;h=84 150w" alt="Man plugging in cable while charging electric car" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/utilities-build-trust-ev-drivers/" target="_self"> 4 Steps Utilities Can Take to Build Trust with EV Drivers </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/salesforce-staff/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png 960w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=667&amp;h=500 667w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=768&amp;h=576 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=150&amp;h=113 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Salesforce</span> <span class="byline__name">Staff</span> </span> </a> </address> </div> <time class="card__date label" datetime="2025-02-10"> February 10, 2025</time> </div> <div class="card__excerpt"> <p class="body-2"> Your utility can use customer data to improve the EV ownership experience and build closer customer relationships that drive efficient growth. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/oil-gas-digital-transformation/" class="card__thumbnail" aria-label="Read How Digital Transformation Helps Oil and Gas Businesses Thrive in a Changing Industry" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/oil-gas-digital-transformation.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/oil-gas-digital-transformation.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/oil-gas-digital-transformation.jpg?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/oil-gas-digital-transformation.jpg?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/oil-gas-digital-transformation.jpg?w=150&amp;h=84 150w" alt="Two oil and gas workers on the job." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/digital-transformation/" class="sf-tag topic topic--digital-transformation sf-tag--digital-transformation" aria-label="Filed under Digital Transformation" > Digital Transformation</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/oil-gas-digital-transformation/" target="_self"> How Digital Transformation Helps Oil and Gas Businesses Thrive in a Changing Industry </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/salesforce-staff/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png 960w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=667&amp;h=500 667w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=768&amp;h=576 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/Salesforce-1-1.png?w=150&amp;h=113 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Salesforce</span> <span class="byline__name">Staff</span> </span> </a> </address> </div> <time class="card__date label" datetime="2025-02-07"> February 7, 2025</time> </div> <div class="card__excerpt"> <p class="body-2"> Take advantage of opportunities for each key sub-sector to adapt and thrive. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/digital-transformation/" class="label-secondary"> Digital Transformation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/utilities-ai-for-emergencies/" class="card__thumbnail" aria-label="Read Powering Your Utility’s Emergency Response with AI" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/utilities-ai-for-emergencies.jpg?w=892" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/utilities-ai-for-emergencies.jpg 1506w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/utilities-ai-for-emergencies.jpg?w=892&amp;h=500 892w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/utilities-ai-for-emergencies.jpg?w=768&amp;h=430 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/utilities-ai-for-emergencies.jpg?w=150&amp;h=84 150w" alt="Two utilities workers in orange coats survey damage from an earthquake." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <span class="sf-tag sf-tag--content-type" aria-label="Content Type of Blog"> Blog</span> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/utilities-ai-for-emergencies/" target="_self"> Powering Your Utility’s Emergency Response with AI </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/sharon-talbott/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg 450w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg?w=150&amp;h=150 150w" alt="sharon talbott energy &amp; utilities product marketing director" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Sharon</span> <span class="byline__name">Talbott</span> </span> </a> </address> </div> <time class="card__date label" datetime="2025-02-05"> February 5, 2025</time> </div> <div class="card__excerpt"> <p class="body-2"> Discover how AI enables utilities to better serve customers during critical times. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/how-nonprofits-are-leveraging-ai-agents-for-climate-action/" class="card__thumbnail" aria-label="Read How Nonprofits Are Leveraging AI Agents for Climate Action" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/NonprofitsUsingAI.jpg?w=890" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/NonprofitsUsingAI.jpg 890w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/NonprofitsUsingAI.jpg?w=768&amp;h=431 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2025/02/NonprofitsUsingAI.jpg?w=150&amp;h=84 150w" alt="An illustration of a brain and artificial intelligence brain juxtaposed side by side, surrounded by icons depicting various thoughts. / AI agents for climate action" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/agentforce-2/" class="sf-tag topic topic--agentforce-2 sf-tag--agentforce-2" aria-label="Filed under Agentforce" > Agentforce</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/how-nonprofits-are-leveraging-ai-agents-for-climate-action/" target="_self"> How Nonprofits Are Leveraging AI Agents for Climate Action </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/naomi-morenzoni/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/04/NaomiMorenzoni.jpg?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/04/NaomiMorenzoni.jpg 1200w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/04/NaomiMorenzoni.jpg?w=500&amp;h=500 500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/04/NaomiMorenzoni.jpg?w=768&amp;h=768 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/04/NaomiMorenzoni.jpg?w=150&amp;h=150 150w" alt="Naomi Morenzoni, SVP of Philanthropy at Salesforce" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Naomi</span> <span class="byline__name">Morenzoni</span> </span> </a> </address> </div> <time class="card__date label" datetime="2025-01-17"> January 17, 2025</time> </div> <div class="card__excerpt"> <p class="body-2"> As nonprofits face staffing shortages and resource constraints, learn how AI agents can help climate organizations. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> <li> <a href="https://www.salesforce.com/blog/category/nonprofit/" class="label-secondary"> Nonprofit </a> </li> <li> <a href="https://www.salesforce.com/blog/category/ai/" class="label-secondary"> AI </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/ai-in-customer-service-for-utilities/" class="card__thumbnail" aria-label="Read How AI Can Uplevel the Utility Customer Service Experience" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/2024-06-360Blog-CustomerService-1500x844-1.png?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/2024-06-360Blog-CustomerService-1500x844-1.png 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/2024-06-360Blog-CustomerService-1500x844-1.png?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/2024-06-360Blog-CustomerService-1500x844-1.png?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/2024-06-360Blog-CustomerService-1500x844-1.png?w=150&amp;h=84 150w" alt="Illustration of a customer service agent for a utilities company with a headset helping three customers; one with a broken pipe, one with now power, and one with an AC issue" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/automation/" class="sf-tag topic topic--automation sf-tag--automation" aria-label="Filed under Automation" > Automation</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/ai-in-customer-service-for-utilities/" target="_self"> How AI Can Uplevel the Utility Customer Service Experience </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/susan-norris/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Susan-Norris-headshot.jpg?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Susan-Norris-headshot.jpg 3265w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Susan-Norris-headshot.jpg?w=499&amp;h=500 499w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Susan-Norris-headshot.jpg?w=768&amp;h=769 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Susan-Norris-headshot.jpg?w=1534&amp;h=1536 1534w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Susan-Norris-headshot.jpg?w=2045&amp;h=2048 2045w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/05/Susan-Norris-headshot.jpg?w=150&amp;h=150 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Susan</span> <span class="byline__name">Norris</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-06-21"> June 21, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> From call deflection to faster resolution of common issues, AI can help improve your utility service. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> <li> <a href="https://www.salesforce.com/blog/category/service/" class="label-secondary"> Service </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/nature-positive-strategy/" class="card__thumbnail" aria-label="Read Why a Nature Strategy Is Good for Business Strategy – 10 Tips" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/040824_Tips-for-embedding-nature-into-your-business-strategy_C-1.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/040824_Tips-for-embedding-nature-into-your-business-strategy_C-1.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/040824_Tips-for-embedding-nature-into-your-business-strategy_C-1.jpg?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/040824_Tips-for-embedding-nature-into-your-business-strategy_C-1.jpg?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/040824_Tips-for-embedding-nature-into-your-business-strategy_C-1.jpg?w=150&amp;h=84 150w" alt="A woman in a greenhouse with a tablet conducting a nature positive policy for her business." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/sustainability/" class="sf-tag topic topic--sustainability sf-tag--sustainability" aria-label="Filed under Sustainability" > Sustainability</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/nature-positive-strategy/" target="_self"> Why a Nature Strategy Is Good for Business Strategy – 10 Tips </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/julie-moorad/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Julie-Moorad-Salesforce-Impact-Chloe-Jackman-Photography-2024-267-2.jpg?w=100&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Julie-Moorad-Salesforce-Impact-Chloe-Jackman-Photography-2024-267-2.jpg 1968w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Julie-Moorad-Salesforce-Impact-Chloe-Jackman-Photography-2024-267-2.jpg?w=333&amp;h=500 333w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Julie-Moorad-Salesforce-Impact-Chloe-Jackman-Photography-2024-267-2.jpg?w=768&amp;h=1152 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Julie-Moorad-Salesforce-Impact-Chloe-Jackman-Photography-2024-267-2.jpg?w=1024&amp;h=1536 1024w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Julie-Moorad-Salesforce-Impact-Chloe-Jackman-Photography-2024-267-2.jpg?w=1365&amp;h=2048 1365w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Julie-Moorad-Salesforce-Impact-Chloe-Jackman-Photography-2024-267-2.jpg?w=100&amp;h=150 100w" alt="Julie is part of Salesforce&#039;s global sustainability team responsible for developing and implementing an integrated climate and nature program. In her seven years at Salesforce her work has included developing and implementing the company&#039;s Nature Positive Strategy, establishing the international sustainability program, and supporting the company&#039;s ESG strategy and disclosure." aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Julie</span> <span class="byline__name">Moorad</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-06-04"> June 4, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Organizations have a responsibility to protect and restore nature. Find out 10 tips from leaders in the nature positive movement to ground your business. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/business-as-a-platform-for-change/" class="label-secondary"> Business as a Platform for Change </a> </li> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> <li> <a href="https://www.salesforce.com/blog/category/ceo/" class="label-secondary"> CEO </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/ai-in-energy/" class="card__thumbnail" aria-label="Read How AI Is Lighting Up the Energy Industry" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/03/0301424_How-AI-is-Lighting-Up-the-Energy-Industry.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/03/0301424_How-AI-is-Lighting-Up-the-Energy-Industry.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/03/0301424_How-AI-is-Lighting-Up-the-Energy-Industry.jpg?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/03/0301424_How-AI-is-Lighting-Up-the-Energy-Industry.jpg?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/03/0301424_How-AI-is-Lighting-Up-the-Energy-Industry.jpg?w=150&amp;h=84 150w" alt="A graphic of a brain with a power grid embedded within it connected to four batteries to represent AI in energy and utilities." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/agentforce-2/" class="sf-tag topic topic--agentforce-2 sf-tag--agentforce-2" aria-label="Filed under Agentforce" > Agentforce</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/ai-in-energy/" target="_self"> How AI Is Lighting Up the Energy Industry </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/sharon-talbott/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg 450w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg?w=150&amp;h=150 150w" alt="sharon talbott energy &amp; utilities product marketing director" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Sharon</span> <span class="byline__name">Talbott</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-03-28"> March 28, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Energy and utility companies can take advantage of AI to build better customer experiences and operate more efficiently. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> <li> <a href="https://www.salesforce.com/blog/category/sales-cloud/" class="label-secondary"> Sales Cloud </a> </li> <li> <a href="https://www.salesforce.com/blog/category/service/" class="label-secondary"> Service </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/energy-prosumer/" class="card__thumbnail" aria-label="Read Utility Customers Are Generating Their Own Power — Embrace the New Opportunities" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/10/utility-prosumer-blog-img_8_2022.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/10/utility-prosumer-blog-img_8_2022.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/10/utility-prosumer-blog-img_8_2022.jpg?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/10/utility-prosumer-blog-img_8_2022.jpg?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/10/utility-prosumer-blog-img_8_2022.jpg?w=150&amp;h=84 150w" alt="An illustration showing energy prosumers placing solar panels on a battery-shaped background" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/customer-success/" class="sf-tag topic topic--customer-success sf-tag--customer-success" aria-label="Filed under Customer Success" > Customer Success</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/energy-prosumer/" target="_self"> Utility Customers Are Generating Their Own Power — Embrace the New Opportunities </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/sharon-talbott/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg 450w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/06/sharon-talbott.jpg?w=150&amp;h=150 150w" alt="sharon talbott energy &amp; utilities product marketing director" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Sharon</span> <span class="byline__name">Talbott</span> </span> </a> </address> </div> <time class="card__date label" datetime="2022-10-11"> October 11, 2022</time> </div> <div class="card__excerpt"> <p class="body-2"> Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/business-as-a-platform-for-change/" class="label-secondary"> Business as a Platform for Change </a> </li> <li> <a href="https://www.salesforce.com/blog/category/customer-relationships/" class="label-secondary"> Customer Relationships </a> </li> <li> <a href="https://www.salesforce.com/blog/category/energy-and-utilities/" class="label-secondary"> Energy and Utilities </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/linked-content/engie-is-creating-a-greener-future-by-unifying-its-data/" class="card__thumbnail" aria-label="Read ENGIE Is Creating a Greener Future by Unifying its Data" tabindex="-1" target="_blank"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/Engie-Tunvarat-Pruksachat_Getty.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/Engie-Tunvarat-Pruksachat_Getty.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/Engie-Tunvarat-Pruksachat_Getty.jpg?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/Engie-Tunvarat-Pruksachat_Getty.jpg?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/07/Engie-Tunvarat-Pruksachat_Getty.jpg?w=150&amp;h=84 150w" alt="workers-on-top-of-windmill" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/business-as-a-platform-for-change/" class="sf-tag topic topic--business-as-a-platform-for-change sf-tag--business-as-a-platform-for-change" aria-label="Filed under Business as a Platform for Change" > Business as a Platform for Change</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/linked-content/engie-is-creating-a-greener-future-by-unifying-its-data/" target="_blank"> ENGIE Is Creating a Greener Future by Unifying its Data </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> </div> <div class="card__excerpt"> <p class="body-2"> To provide tailored, zero-carbon solutions as a service, global energy player ENGIE needed to connect its teams. Here's what it did. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/business-as-a-platform-for-change/" class="label-secondary"> Business as a Platform for Change </a> </li> <li> <a href="https://www.salesforce.com/blog/category/digital-transformation/" class="label-secondary"> Digital Transformation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/covid-19-response/" class="label-secondary"> Covid-19 Response </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/technology-energy-utilities-customer-experience/" class="card__thumbnail" aria-label="Read How Technology Can Improve Energy &#038; Utility Customer Satisfaction" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/technology-energy-utilities-customer-experience-header-v1.1.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/technology-energy-utilities-customer-experience-header-v1.1.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/technology-energy-utilities-customer-experience-header-v1.1.jpg?w=889&amp;h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/technology-energy-utilities-customer-experience-header-v1.1.jpg?w=768&amp;h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/technology-energy-utilities-customer-experience-header-v1.1.jpg?w=150&amp;h=84 150w" alt="solar panels hyphonic and wind energy: utility customer satisfaction" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/retail/" class="sf-tag topic topic--retail sf-tag--retail" aria-label="Filed under Retail" > Retail</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/technology-energy-utilities-customer-experience/" target="_self"> How Technology Can Improve Energy &#038; Utility Customer Satisfaction </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/kelly-james/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/kelly-james.jpg?w=150&#038;quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/kelly-james.jpg 600w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/kelly-james.jpg?w=500&amp;h=500 500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/01/kelly-james.jpg?w=150&amp;h=150 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Kelly</span> <span class="byline__name">James</span> </span> </a> </address> </div> <time class="card__date label" datetime="2022-04-29"> April 29, 2022</time> </div> <div class="card__excerpt"> <p class="body-2"> Streamlining and upgrading technology can be done in record time. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/digital-transformation/" class="label-secondary"> Digital Transformation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/innovation/" class="label-secondary"> Innovation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/customer-experience/" class="label-secondary"> Customer Experience </a> </li> </ul> </div> </article> <footer> <nav class="navigation 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selected="" value="">State/province</option> <option value="Hokkaido" label="北海道 - Hokkaido">北海道 - Hokkaido</option> <option value="Aomori" label="青森県 - Aomori">青森県 - Aomori</option> <option value="Iwate" label="岩手県 - Iwate">岩手県 - Iwate</option> <option value="Miyagi" label="宮城県 - Miyagi">宮城県 - Miyagi</option> <option value="Akita" label="秋田県 - Akita">秋田県 - Akita</option> <option value="Yamagata" label="山形県 - Yamagata">山形県 - Yamagata</option> <option value="Fukushima" label="福島県 - Fukushima">福島県 - Fukushima</option> <option value="Ibaraki" label="茨城県 - Ibaraki">茨城県 - Ibaraki</option> <option value="Tochigi" label="栃木県 - Tochigi">栃木県 - Tochigi</option> <option value="Gunma" label="群馬県 - Gunma">群馬県 - Gunma</option> <option value="Saitama" label="埼玉県 - Saitama">埼玉県 - Saitama</option> <option value="Chiba" label="千葉県 - Chiba">千葉県 - Chiba</option> <option value="Tokyo" label="東京都 - Tokyo">東京都 - Tokyo</option> <option value="Kanagawa" label="神奈川県 - Kanagawa">神奈川県 - Kanagawa</option> <option value="Niigata" label="新潟県 - Niigata">新潟県 - Niigata</option> <option value="Toyama" label="富山県 - Toyama">富山県 - Toyama</option> <option value="Ishikawa" label="石川県 - Ishikawa">石川県 - Ishikawa</option> <option value="Fukui" label="福井県 - Fukui">福井県 - Fukui</option> <option value="Yamanashi" label="山梨県 - Yamanashi">山梨県 - Yamanashi</option> <option value="Nagano" label="長野県 - Nagano">長野県 - Nagano</option> <option value="Gifu" label="岐阜県 - Gifu">岐阜県 - Gifu</option> <option value="Shizuoka" label="静岡県 - Shizuoka">静岡県 - Shizuoka</option> <option value="Aichi" label="愛知県 - Aichi">愛知県 - Aichi</option> <option value="Mie" label="三重県 - Mie">三重県 - Mie</option> <option value="Shiga" label="滋賀県 - Shiga">滋賀県 - Shiga</option> <option value="Kyoto" label="京都府 - Kyoto">京都府 - Kyoto</option> <option value="Osaka" label="大阪府 - Osaka">大阪府 - Osaka</option> <option value="Hyogo" label="兵庫県 - Hyogo">兵庫県 - Hyogo</option> <option value="Nara" label="奈良県 - Nara">奈良県 - Nara</option> <option value="Wakayama" label="和歌山県 - Wakayama">和歌山県 - Wakayama</option> <option value="Tottori" label="鳥取県 - Tottori">鳥取県 - Tottori</option> <option value="Shimane" label="島根県 - Shimane">島根県 - Shimane</option> <option value="Okayama" label="岡山県 - Okayama">岡山県 - Okayama</option> <option value="Hiroshima" label="広島県 - Hiroshima">広島県 - Hiroshima</option> <option value="Yamaguchi" label="山口県 - Yamaguchi">山口県 - Yamaguchi</option> <option value="Tokushima" label="徳島県 - Tokushima">徳島県 - Tokushima</option> <option value="Kagawa" label="香川県 - Kagawa">香川県 - Kagawa</option> <option value="Ehime" label="愛媛県 - Ehime">愛媛県 - Ehime</option> <option value="Kochi" label="高知県 - Kochi">高知県 - Kochi</option> <option value="Fukuoka" label="福岡県 - Fukuoka">福岡県 - Fukuoka</option> <option value="Saga" label="佐賀県 - Saga">佐賀県 - Saga</option> <option value="Nagasaki" label="長崎県 - Nagasaki">長崎県 - Nagasaki</option> <option value="Kumamoto" label="熊本県 - Kumamoto">熊本県 - Kumamoto</option> <option value="Oita" label="大分県 - Oita">大分県 - Oita</option> <option value="Miyazaki" label="宮崎県 - Miyazaki">宮崎県 - Miyazaki</option> <option value="Kagoshima" label="鹿児島県 - Kagoshima">鹿児島県 - Kagoshima</option> <option value="Okinawa" label="沖縄県 - Okinawa">沖縄県 - Okinawa</option> </select> <label for="CompanyStateJP_modal" class="screen-reader-only">Select a state/province</label> <span class="error-msg body-fine" id="CompanyStateJP-errMsg_modal" aria-live="assertive">Select a state/province</span> </div> <div id="field-company-state-ca" class="field-company-state"> <select class="select-company-state-ca subscribe__field-info" data-error-id="CompanyStateCA-errMsg_modal" id="CompanyStateCA_modal" name="CompanyState" aria-required="false" aria-describedby="CompanyCountryCA-errMsg" autocomplete="address-level1" required disabled="disabled"> <option label="State/province" selected="" value="">State/province</option> <option value="AB" label="Alberta">Alberta</option> <option value="BC" label="British Columbia">British Columbia</option> 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