CINXE.COM

<!DOCTYPE HTML> <html lang="en-SG" dir="ltr"> <head> <meta charset="UTF-8"/> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"/> <meta http-equiv="x-ua-compatible" content="ie=edge"/> <link rel="SHORTCUT ICON" href="/favicon.ico?v2" type="image/x-icon"/> <meta name="robots" content="index, follow"/> <meta name="template" content="reimagine---product-detail-3"/> <meta name="awa-canvasType" content="web"/> <meta name="awa-isTented" content="false"/> <meta name="awa-pgtmp" content="reimagine---product-detail-3"/> <meta name="awa-pageType" content="Microsoft AI"/> <meta name="awa-market" content="en-sg"/> <meta name="awa-cms" content="AEM"/> <meta name="awa-enabledFeatures" content="contentbackfillgenerate;esiproductcards;feature-controlled-mwf;uhf-ms-io-endpoint;uhf-esi-cv;uhf-esi-cache;fraud-greenid;contentsquare;mediapixel;holiday-themer;lazyload-static-components;clientlibDefer;upsellEnabled;contentbackfillpkgdelete;healthcheck;contentbackfillhttpgenerate;perf-tracker-1ds;dynamic-bundle;cvIncrementer;tentingEnabled;chatCookiesImplemented;alertCountDownWithoutServerTime;pdpDynamicRendering;bundlesDynamicRendering;contentbackfillmetadatachangesvideo;contentbackfillmetadatachangesnonvideo;listDynamicRendering;experimentation-without-personalization;generic-list-importer;combinedUHF;cvCallEnabled;m365ProductCatalog;support-unsupported-locales;deferClickTale;videoLazyLoad;prefetchFontsEnabled;enable-code-isolation;imageLinkTag;fetchPriority;contentIngestionAgent;enableClickgroupTelemetry;imageLazyLoad;contentIngestionAgent-dispatcher2westus2Agent;isCacheControlFeatureEnabled;feature-controlled-content-card;lcpPrioritizationPhase1;ocReimagineTelemetry;deferScriptsEnabled;lcpPrioritizationPhase2;ocReimagineSlotNumberTelemetry;contentIngestionAgent-dispatcher1westus2Agent;ocReimagineComponentNameTelemetry;ocReimagineTemplateNameTelemetry;ptePhase1;extended-html-minification-sites;dynamicPrice;gl-auto-config;displayV35Toggle;chatCustomEndpoint;enableBoostPersonalization;ocReimagineTelemetryTemplateNameSwap;enableEmailConnector;enable-eventingService;ocReimagineAIAssistant;acsPMEFeatureEnabled;ocReimagineCustomerApiUrl;ocReimagineCustomerFilterApiUrl"/> <title>Customer Service with Generative AI | Microsoft Dynamics 365</title> <link rel="canonical" href="https://www.microsoft.com/en-sg/dynamics-365/products/customer-service"/> <meta name="description" content="Empower agents with generative AI and automation to provide better customer services and customer experiences using Microsoft Dynamics 365 Customer Service."/> <meta name="twitter:url" content="https://www.microsoft.com/en-sg/dynamics-365/products/customer-service"/> <meta name="twitter:title" content="Customer Service with Generative AI | Microsoft Dynamics 365"/> <meta name="twitter:description" content="Empower agents with generative AI and automation to provide better customer services and customer experiences using Microsoft Dynamics 365 Customer Service."/> <meta name="twitter:card" content="summary"/> <meta property="og:url" content="https://www.microsoft.com/en-sg/dynamics-365/products/customer-service"/> <meta property="og:title" content="Customer Service with Generative AI | Microsoft Dynamics 365"/> <meta property="og:description" content="Empower agents with generative AI and automation to provide better customer services and customer experiences using Microsoft Dynamics 365 Customer Service."/> <meta property="og:type" content="website"/> <meta property="Keywords" content="ai customer service, customer service software, microsoft dynamics 365 customer service, customer service automation, customer service management"/> <meta property="og:description" content="Empower agents with generative AI and automation to provide better customer service and customer experiences using Microsoft Dynamics 365 Customer Service."/> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-mwf-new/main-light.min.ACSHASH561c834597fb9bc5aac4021e21e006be.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-reimagine/main-dynamics365.min.ACSHASH62b791e0c312cb6bda47f46857771f1d.css" type="text/css"> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-vars/publisher.min.ACSHASH231629d7145c1d55cacb37f6b1f98538.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-onecloud-util.min.ACSHASH1c7e214f5af8caa06f783a38d40127c6.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-mwf-new/main-light.min.ACSHASH3cb55a1b7e29cabded7d23377524b55e.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-reimagine/main-light.min.ACSHASHd2a85a716cc41a9a03ae8e36a39d28d6.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-events.min.ACSHASH7677f65c1626ab1bde509437776d4291.js"></script> <link rel="stylesheet" href="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-uhf.min.ACSHASHf9f2395c582fa601707b7a5dfae9f05f.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-action.min.ACSHASH44700d76f3f63fa33f30039bb9c74b39.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-reimagine-page/clientlib-aem-styles.min.ACSHASHd66c468f4ca17e83ccd97a4518b3e814.css" type="text/css"> <script>oc.geo.country = "SG";</script> <script id="ie11-polyfill-script"> var isModernBrowser = ( 'fetch' in window && 'assign' in Object ); if ( !isModernBrowser ) { var scriptElement = document.createElement('script'); scriptElement.async = false; scriptElement.src = '/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-polyfills/resources/ie11-polyfills.js'; var polyfillScriptElement = document.querySelector('#ie11-polyfill-script'); if (polyfillScriptElement) { polyfillScriptElement.parentNode.insertBefore(scriptElement, polyfillScriptElement.nextSibling); } } </script> <script src="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-polyfills.min.ACSHASHf381d5147c85ee687ea8fbef32c83d37.js"></script> <script src="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-jquery.min.ACSHASH35986a813756f39ab6b922979ffedb03.js"></script> <script src="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-jquery-cookie.min.ACSHASH20aafdf6904d3dc5db0e0e33abbfc1a4.js"></script> <script src="/etc.clientlibs/microsoft/clientlibs/exp-analytics/v1.min.ACSHASH4cffc2c9b55f8bde649e0d2535a1eebd.js"></script> <script type="text/javascript"> var expToken = { "exp": { "target": { "propertyToken": "c21eeca5-3f52-33ff-8b49-9bbe1f547708", "visitorJsHash": "30368a72d017e4133bfd3b5d073d06ff", "expJsHash": "895e2a12062f1ee44d7d72d266904bde", "isExpWithoutPersonalizationEnabled": ("false"==="true") } } }; window.cas = expToken; </script> <meta name="cas-exp-visitor" content="/etc.clientlibs/microsoft/components/structure/page/clientlibs/visitor.min.ACSHASH30368a72d017e4133bfd3b5d073d06ff.js"> <meta name="cas-exp-at" content="/etc.clientlibs/microsoft/components/structure/page/clientlibs/experimentation.min.ACSHASH895e2a12062f1ee44d7d72d266904bde.js"> <script type="text/javascript" src="/etc.clientlibs/microsoft/clientlibs/exp-cookiecomp/v1.min.ACSHASHbe3f2a9f6a41fc40556efe260fc861a5.js" async></script> <meta name="exp-visitor-anchor" content=""/> <meta name="exp-atjs-anchor" content=""/> <link id="onecloud-head-style" href="/msonecloudapi/assets/msochead.css" type="text/css" rel="stylesheet"/> <script id="onecloud-head-script" type="text/javascript" src="/msonecloudapi/assets/msochead.js" async></script> <script type="text/javascript" async src="https://play.vidyard.com/embed/v4.js"></script> <meta name="oc-version" content="reimagine"/> <script src="/etc.clientlibs/cascade.component.authoring/dynamicclientsidelibs/handlerscripts/v1.min.ACSHASHd7106db242c2b41f88a1b02418bec7e2.js"></script> </head> <body class="reimagine-page page basicpage"> <div data-geo-country="SG"> <span style="display:none"> <script> window.mscv = 'CASMicrosoftCV1f0d41a7.0' </script> <script> window.msservercv = 'CASMicrosoftCV1f0d41a7.0' </script> Trace Id is missing <script> window.traceid = undefined; </script> </span> <script type="text/javascript"> window.msauthIsPublisher = true; </script> <span aria-hidden="true" class="d-none geo-info" data-continent="AS" data-country_code="SG" data-region_code="" data-city="SINGAPORE" data-timezone="GMT+8" data-zip="" data-county="" data-areacode=""> </span> <div id="page-top" tabindex="-1"></div> <div id="modalsRenderedAfterPageLoad"> </div> <div class="root responsivegrid"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="universalheader aem-GridColumn aem-GridColumn--default--12" data-component-id="cf9a86dceae618e01d6e6399d243873c"> <link rel="stylesheet" href="/etc.clientlibs/microsoft/components/content/universalheader/v1/universalheader/clientlibs/site.min.ACSHASHa8a3710424dc6e0dff393c6964441bdb.css" type="text/css"> <link rel="stylesheet" href="https://www.microsoft.com/onerfstatics/marketingsites-eas-prod/west-european/shell/_scrf/css/themes=default.device=uplevel_web_pc/1b-9d8ed9/c9-be0100/a6-e969ef/43-9f2e7c/82-8b5456/a0-5d3913/43-5a5ab8/ca-ae3ce4?ver=2.0&_cf=02242021_3231" type="text/css" media="all" /> <div id="headerArea" class="uhf" data-m='{"cN":"headerArea","cT":"Area_coreuiArea","id":"a1Body","sN":1,"aN":"Body"}'> <div id="headerRegion" data-region-key="headerregion" data-m='{"cN":"headerRegion","cT":"Region_coreui-region","id":"r1a1","sN":1,"aN":"a1"}' > <div id="headerUniversalHeader" data-m='{"cN":"headerUniversalHeader","cT":"Module_coreui-universalheader","id":"m1r1a1","sN":1,"aN":"r1a1"}' data-module-id="Category|headerRegion|coreui-region|headerUniversalHeader|coreui-universalheader"> <div data-m='{"cN":"cookiebanner_cont","cT":"Container","id":"c1m1r1a1","sN":1,"aN":"m1r1a1"}'> <div id="uhfCookieAlert" data-locale="en-sg"> <div id="msccBannerV2"></div> </div> </div> <a id="uhfSkipToMain" class="m-skip-to-main" href="javascript:void(0)" data-href="#mainContent" tabindex="0" data-m='{"cN":"Skip to content_nonnav","id":"nn2m1r1a1","sN":2,"aN":"m1r1a1"}'>Skip to main content</a> <header class="c-uhfh context-uhf no-js c-sgl-stck c-category-header " itemscope="itemscope" data-header-footprint="/MSServerCloud/Dynamics365Header, fromService: True" data-magict="true" itemtype="http://schema.org/Organization"> <div class="theme-light js-global-head f-closed global-head-cont" data-m='{"cN":"Universal Header_cont","cT":"Container","id":"c3m1r1a1","sN":3,"aN":"m1r1a1"}'> <div class="c-uhfh-gcontainer-st"> <button type="button" class="c-action-trigger c-glyph glyph-global-nav-button" aria-label="All Microsoft expand to see list of Microsoft products and services" initialState-label="All Microsoft expand to see list of Microsoft products and services" toggleState-label="Close All Microsoft list" aria-expanded="false" data-m='{"cN":"Mobile menu button_nonnav","id":"nn1c3m1r1a1","sN":1,"aN":"c3m1r1a1"}'></button> <button type="button" class="c-action-trigger c-glyph glyph-arrow-htmllegacy c-close-search" aria-expanded="false" data-m='{"cN":"Close Search_nonnav","id":"nn2c3m1r1a1","sN":2,"aN":"c3m1r1a1"}'></button> <a id="uhfLogo" class="c-logo c-sgl-stk-uhfLogo" itemprop="url" href="https://www.microsoft.com" aria-label="Microsoft" data-m='{"cN":"GlobalNav_Logo_cont","cT":"Container","id":"c3c3m1r1a1","sN":3,"aN":"c3m1r1a1"}'> <img alt="" itemprop="logo" class="c-image" src="https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE1Mu3b?ver=5c31" role="presentation" aria-hidden="true" /> <span itemprop="name" role="presentation" aria-hidden="true">Microsoft</span> </a> <div class="f-mobile-title"> <button type="button" class="c-action-trigger c-glyph glyph-chevron-left" aria-label="See more menu options" data-m='{"cN":"Mobile back button_nonnav","id":"nn4c3m1r1a1","sN":4,"aN":"c3m1r1a1"}'></button> <span data-global-title="Microsoft home" class="js-mobile-title">Dynamics 365</span> <button type="button" class="c-action-trigger c-glyph glyph-chevron-right" aria-label="See more menu options" data-m='{"cN":"Mobile forward button_nonnav","id":"nn5c3m1r1a1","sN":5,"aN":"c3m1r1a1"}'></button> </div> <div class="c-show-pipe x-hidden-vp-mobile-st"> <a id="uhfCatLogo" class="c-logo c-cat-logo" href="https://www.microsoft.com/en-sg/dynamics-365" aria-label="Dynamics 365" itemprop="url" data-m='{"cN":"CatNav_Dynamics 365_nav","id":"n6c3m1r1a1","sN":6,"aN":"c3m1r1a1"}'> <span>Dynamics 365</span> </a> </div> <div class="cat-logo-button-cont x-hidden"> <button type="button" id="uhfCatLogoButton" class="c-cat-logo-button x-hidden" aria-expanded="false" aria-label="Dynamics 365" data-m='{"cN":"Dynamics 365_nonnav","id":"nn7c3m1r1a1","sN":7,"aN":"c3m1r1a1"}'> Dynamics 365 </button> </div> <nav id="uhf-g-nav" aria-label="Contextual menu" class="c-uhfh-gnav" data-m='{"cN":"Category nav_cont","cT":"Container","id":"c8c3m1r1a1","sN":8,"aN":"c3m1r1a1"}'> <ul class="js-paddle-items"> <li class="single-link js-nav-menu x-hidden-none-mobile-vp uhf-menu-item"> <a class="c-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365" data-m='{"cN":"CatNav_Home_nav","id":"n1c8c3m1r1a1","sN":1,"aN":"c8c3m1r1a1"}' > Home </a> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_0" aria-expanded="false" data-m='{"cN":"CatNav_Explore_nonnav","id":"nn2c8c3m1r1a1","sN":2,"aN":"c8c3m1r1a1"}'>Explore</button> <ul class="f-multi-column f-multi-column-2" data-class-idn="f-multi-column f-multi-column-2" aria-hidden="true" data-m='{"cN":"Explore_cont","cT":"Container","id":"c3c8c3m1r1a1","sN":3,"aN":"c8c3m1r1a1"}'> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c1c3c8c3m1r1a1","sN":1,"aN":"c3c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_1-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c1c3c8c3m1r1a1","sN":1,"aN":"c1c3c8c3m1r1a1"}'>Get started</span> <button id="uhf-navbtn-shellmenu_1-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c1c3c8c3m1r1a1","sN":2,"aN":"c1c3c8c3m1r1a1"}'>Get started</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_1-span"> <li class="js-nav-menu single-link" data-m='{"cN":"What is Dynamics 365?_cont","cT":"Container","id":"c3c1c3c8c3m1r1a1","sN":3,"aN":"c1c3c8c3m1r1a1"}'> <a id="shellmenu_2" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/what-is-dynamics-365" data-m='{"cN":"CatNav_What is Dynamics 365?_nav","id":"n1c3c1c3c8c3m1r1a1","sN":1,"aN":"c3c1c3c8c3m1r1a1"}'>What is Dynamics 365?</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Guided tours_cont","cT":"Container","id":"c4c1c3c8c3m1r1a1","sN":4,"aN":"c1c3c8c3m1r1a1"}'> <a id="shellmenu_3" class="js-subm-uhf-nav-link" href="https://guidedtour.microsoft.com/en-sg/guidedtour/dynamics/landing" data-m='{"cN":"CatNav_Guided tours_nav","id":"n1c4c1c3c8c3m1r1a1","sN":1,"aN":"c4c1c3c8c3m1r1a1"}'>Guided tours</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Customer stories_cont","cT":"Container","id":"c5c1c3c8c3m1r1a1","sN":5,"aN":"c1c3c8c3m1r1a1"}'> <a id="shellmenu_4" class="js-subm-uhf-nav-link" href="https://customers.microsoft.com/en-sg/search?sq=%22Dynamics%20365%22&ff=&p=0&so=story_publish_date%20desc" data-m='{"cN":"CatNav_Customer stories_nav","id":"n1c5c1c3c8c3m1r1a1","sN":1,"aN":"c5c1c3c8c3m1r1a1"}'>Customer stories</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Try our products_cont","cT":"Container","id":"c6c1c3c8c3m1r1a1","sN":6,"aN":"c1c3c8c3m1r1a1"}'> <a id="shellmenu_5" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/free-trial" data-m='{"cN":"CatNav_Try our products_nav","id":"n1c6c1c3c8c3m1r1a1","sN":1,"aN":"c6c1c3c8c3m1r1a1"}'>Try our products</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c2c3c8c3m1r1a1","sN":2,"aN":"c3c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_6-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c2c3c8c3m1r1a1","sN":1,"aN":"c2c3c8c3m1r1a1"}'>By need</span> <button id="uhf-navbtn-shellmenu_6-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c2c3c8c3m1r1a1","sN":2,"aN":"c2c3c8c3m1r1a1"}'>By need</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_6-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Increase sales_cont","cT":"Container","id":"c3c2c3c8c3m1r1a1","sN":3,"aN":"c2c3c8c3m1r1a1"}'> <a id="shellmenu_7" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/solutions/sales-and-marketing" data-m='{"cN":"CatNav_Increase sales_nav","id":"n1c3c2c3c8c3m1r1a1","sN":1,"aN":"c3c2c3c8c3m1r1a1"}'>Increase sales</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Personalize service experiences_cont","cT":"Container","id":"c4c2c3c8c3m1r1a1","sN":4,"aN":"c2c3c8c3m1r1a1"}'> <a id="shellmenu_8" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/solutions/service" data-m='{"cN":"CatNav_Personalize service experiences_nav","id":"n1c4c2c3c8c3m1r1a1","sN":1,"aN":"c4c2c3c8c3m1r1a1"}'>Personalize service experiences</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Modernize your ERP_cont","cT":"Container","id":"c5c2c3c8c3m1r1a1","sN":5,"aN":"c2c3c8c3m1r1a1"}'> <a id="shellmenu_9" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/solutions/erp" data-m='{"cN":"CatNav_Modernize your ERP_nav","id":"n1c5c2c3c8c3m1r1a1","sN":1,"aN":"c5c2c3c8c3m1r1a1"}'>Modernize your ERP</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Grow your SMB_cont","cT":"Container","id":"c6c2c3c8c3m1r1a1","sN":6,"aN":"c2c3c8c3m1r1a1"}'> <a id="shellmenu_10" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/solutions/small-business" data-m='{"cN":"CatNav_Grow your SMB_nav","id":"n1c6c2c3c8c3m1r1a1","sN":1,"aN":"c6c2c3c8c3m1r1a1"}'>Grow your SMB</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Deliver supply chain agility_cont","cT":"Container","id":"c7c2c3c8c3m1r1a1","sN":7,"aN":"c2c3c8c3m1r1a1"}'> <a id="shellmenu_11" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/solutions/supply-chain" data-m='{"cN":"CatNav_Deliver supply chain agility_nav","id":"n1c7c2c3c8c3m1r1a1","sN":1,"aN":"c7c2c3c8c3m1r1a1"}'>Deliver supply chain agility</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Strengthen financial and operating models_cont","cT":"Container","id":"c8c2c3c8c3m1r1a1","sN":8,"aN":"c2c3c8c3m1r1a1"}'> <a id="shellmenu_12" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/solutions/finance" data-m='{"cN":"CatNav_Strengthen financial and operating models_nav","id":"n1c8c2c3c8c3m1r1a1","sN":1,"aN":"c8c2c3c8c3m1r1a1"}'>Strengthen financial and operating models</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Boost productivity with AI_cont","cT":"Container","id":"c9c2c3c8c3m1r1a1","sN":9,"aN":"c2c3c8c3m1r1a1"}'> <a id="shellmenu_13" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/solutions/ai" data-m='{"cN":"CatNav_Boost productivity with AI_nav","id":"n1c9c2c3c8c3m1r1a1","sN":1,"aN":"c9c2c3c8c3m1r1a1"}'>Boost productivity with AI</a> </li> </ul> </li> </ul> </div> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_14" aria-expanded="false" data-m='{"cN":"CatNav_Products_nonnav","id":"nn4c8c3m1r1a1","sN":4,"aN":"c8c3m1r1a1"}'>Products</button> <ul class="f-multi-column f-multi-column-5" data-class-idn="f-multi-column f-multi-column-5" aria-hidden="true" data-m='{"cN":"Products_cont","cT":"Container","id":"c5c8c3m1r1a1","sN":5,"aN":"c8c3m1r1a1"}'> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c1c5c8c3m1r1a1","sN":1,"aN":"c5c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_15-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c1c5c8c3m1r1a1","sN":1,"aN":"c1c5c8c3m1r1a1"}'>Customer experience</span> <button id="uhf-navbtn-shellmenu_15-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c1c5c8c3m1r1a1","sN":2,"aN":"c1c5c8c3m1r1a1"}'>Customer experience</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_15-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Sales_cont","cT":"Container","id":"c3c1c5c8c3m1r1a1","sN":3,"aN":"c1c5c8c3m1r1a1"}'> <a id="shellmenu_16" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/sales" data-m='{"cN":"CatNav_Sales_nav","id":"n1c3c1c5c8c3m1r1a1","sN":1,"aN":"c3c1c5c8c3m1r1a1"}'>Sales</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Customer Insights_cont","cT":"Container","id":"c4c1c5c8c3m1r1a1","sN":4,"aN":"c1c5c8c3m1r1a1"}'> <a id="shellmenu_17" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/customer-insights" data-m='{"cN":"CatNav_Customer Insights_nav","id":"n1c4c1c5c8c3m1r1a1","sN":1,"aN":"c4c1c5c8c3m1r1a1"}'>Customer Insights</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c2c5c8c3m1r1a1","sN":2,"aN":"c5c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_18-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c2c5c8c3m1r1a1","sN":1,"aN":"c2c5c8c3m1r1a1"}'>Service</span> <button id="uhf-navbtn-shellmenu_18-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c2c5c8c3m1r1a1","sN":2,"aN":"c2c5c8c3m1r1a1"}'>Service</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_18-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Customer Service_cont","cT":"Container","id":"c3c2c5c8c3m1r1a1","sN":3,"aN":"c2c5c8c3m1r1a1"}'> <a id="shellmenu_19" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/customer-service" data-m='{"cN":"CatNav_Customer Service_nav","id":"n1c3c2c5c8c3m1r1a1","sN":1,"aN":"c3c2c5c8c3m1r1a1"}'>Customer Service</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Contact Center_cont","cT":"Container","id":"c4c2c5c8c3m1r1a1","sN":4,"aN":"c2c5c8c3m1r1a1"}'> <a id="shellmenu_20" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-m='{"cN":"CatNav_Contact Center_nav","id":"n1c4c2c5c8c3m1r1a1","sN":1,"aN":"c4c2c5c8c3m1r1a1"}'>Contact Center</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Field Service_cont","cT":"Container","id":"c5c2c5c8c3m1r1a1","sN":5,"aN":"c2c5c8c3m1r1a1"}'> <a id="shellmenu_21" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/field-service" data-m='{"cN":"CatNav_Field Service_nav","id":"n1c5c2c5c8c3m1r1a1","sN":1,"aN":"c5c2c5c8c3m1r1a1"}'>Field Service</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c3c5c8c3m1r1a1","sN":3,"aN":"c5c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_22-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c3c5c8c3m1r1a1","sN":1,"aN":"c3c5c8c3m1r1a1"}'>Supply chain</span> <button id="uhf-navbtn-shellmenu_22-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c3c5c8c3m1r1a1","sN":2,"aN":"c3c5c8c3m1r1a1"}'>Supply chain</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_22-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Supply Chain Management_cont","cT":"Container","id":"c3c3c5c8c3m1r1a1","sN":3,"aN":"c3c5c8c3m1r1a1"}'> <a id="shellmenu_23" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/supply-chain-management" data-m='{"cN":"CatNav_Supply Chain Management_nav","id":"n1c3c3c5c8c3m1r1a1","sN":1,"aN":"c3c3c5c8c3m1r1a1"}'>Supply Chain Management</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Guides_cont","cT":"Container","id":"c4c3c5c8c3m1r1a1","sN":4,"aN":"c3c5c8c3m1r1a1"}'> <a id="shellmenu_24" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/guides" data-m='{"cN":"CatNav_Guides_nav","id":"n1c4c3c5c8c3m1r1a1","sN":1,"aN":"c4c3c5c8c3m1r1a1"}'>Guides</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Commerce_cont","cT":"Container","id":"c5c3c5c8c3m1r1a1","sN":5,"aN":"c3c5c8c3m1r1a1"}'> <a id="shellmenu_25" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/commerce" data-m='{"cN":"CatNav_Commerce_nav","id":"n1c5c3c5c8c3m1r1a1","sN":1,"aN":"c5c3c5c8c3m1r1a1"}'>Commerce</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c4c5c8c3m1r1a1","sN":4,"aN":"c5c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_26-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c4c5c8c3m1r1a1","sN":1,"aN":"c4c5c8c3m1r1a1"}'>Finance</span> <button id="uhf-navbtn-shellmenu_26-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c4c5c8c3m1r1a1","sN":2,"aN":"c4c5c8c3m1r1a1"}'>Finance</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_26-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Finance_cont","cT":"Container","id":"c3c4c5c8c3m1r1a1","sN":3,"aN":"c4c5c8c3m1r1a1"}'> <a id="shellmenu_27" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/finance" data-m='{"cN":"CatNav_Finance_nav","id":"n1c3c4c5c8c3m1r1a1","sN":1,"aN":"c3c4c5c8c3m1r1a1"}'>Finance</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Project Operations_cont","cT":"Container","id":"c4c4c5c8c3m1r1a1","sN":4,"aN":"c4c5c8c3m1r1a1"}'> <a id="shellmenu_28" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/project-operations" data-m='{"cN":"CatNav_Project Operations_nav","id":"n1c4c4c5c8c3m1r1a1","sN":1,"aN":"c4c4c5c8c3m1r1a1"}'>Project Operations</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Human Resources_cont","cT":"Container","id":"c5c4c5c8c3m1r1a1","sN":5,"aN":"c4c5c8c3m1r1a1"}'> <a id="shellmenu_29" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/human-resources" data-m='{"cN":"CatNav_Human Resources_nav","id":"n1c5c4c5c8c3m1r1a1","sN":1,"aN":"c5c4c5c8c3m1r1a1"}'>Human Resources</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c5c5c8c3m1r1a1","sN":5,"aN":"c5c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_30-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c5c5c8c3m1r1a1","sN":1,"aN":"c5c5c8c3m1r1a1"}'>Small and medium business</span> <button id="uhf-navbtn-shellmenu_30-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c5c5c8c3m1r1a1","sN":2,"aN":"c5c5c8c3m1r1a1"}'>Small and medium business</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_30-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Business Central_cont","cT":"Container","id":"c3c5c5c8c3m1r1a1","sN":3,"aN":"c5c5c8c3m1r1a1"}'> <a id="shellmenu_31" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/products/business-central" data-m='{"cN":"CatNav_Business Central_nav","id":"n1c3c5c5c8c3m1r1a1","sN":1,"aN":"c3c5c5c8c3m1r1a1"}'>Business Central</a> </li> </ul> </li> </ul> </div> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_32" class="c-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/pricing-overview" data-m='{"cN":"CatNav_Pricing_nav","id":"n6c8c3m1r1a1","sN":6,"aN":"c8c3m1r1a1"}'>Pricing</a> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_33" aria-expanded="false" data-m='{"cN":"CatNav_Resources_nonnav","id":"nn7c8c3m1r1a1","sN":7,"aN":"c8c3m1r1a1"}'>Resources</button> <ul class="f-multi-column f-multi-column-4" data-class-idn="f-multi-column f-multi-column-4" aria-hidden="true" data-m='{"cN":"Resources_cont","cT":"Container","id":"c8c8c3m1r1a1","sN":8,"aN":"c8c3m1r1a1"}'> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c1c8c8c3m1r1a1","sN":1,"aN":"c8c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_34-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c1c8c8c3m1r1a1","sN":1,"aN":"c1c8c8c3m1r1a1"}'>Learning</span> <button id="uhf-navbtn-shellmenu_34-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c1c8c8c3m1r1a1","sN":2,"aN":"c1c8c8c3m1r1a1"}'>Learning</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_34-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Business application topics_cont","cT":"Container","id":"c3c1c8c8c3m1r1a1","sN":3,"aN":"c1c8c8c3m1r1a1"}'> <a id="shellmenu_35" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/topics" data-m='{"cN":"CatNav_Business application topics_nav","id":"n1c3c1c8c8c3m1r1a1","sN":1,"aN":"c3c1c8c8c3m1r1a1"}'>Business application topics</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Training \u0026 certifications_cont","cT":"Container","id":"c4c1c8c8c3m1r1a1","sN":4,"aN":"c1c8c8c3m1r1a1"}'> <a id="shellmenu_36" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/en-sg/training/dynamics365/?wt.mc_id=d365_product_webpage_wwl" data-m='{"cN":"CatNav_Training \u0026 certifications_nav","id":"n1c4c1c8c8c3m1r1a1","sN":1,"aN":"c4c1c8c8c3m1r1a1"}'>Training & certifications</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Business solutions hub_cont","cT":"Container","id":"c5c1c8c8c3m1r1a1","sN":5,"aN":"c1c8c8c3m1r1a1"}'> <a id="shellmenu_37" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-cloud/solutions" data-m='{"cN":"CatNav_Business solutions hub_nav","id":"n1c5c1c8c8c3m1r1a1","sN":1,"aN":"c5c1c8c8c3m1r1a1"}'>Business solutions hub</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Migrate to the cloud_cont","cT":"Container","id":"c6c1c8c8c3m1r1a1","sN":6,"aN":"c1c8c8c3m1r1a1"}'> <a id="shellmenu_38" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/cloud-migration" data-m='{"cN":"CatNav_Migrate to the cloud_nav","id":"n1c6c1c8c8c3m1r1a1","sN":1,"aN":"c6c1c8c8c3m1r1a1"}'>Migrate to the cloud</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c2c8c8c3m1r1a1","sN":2,"aN":"c8c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_39-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c2c8c8c3m1r1a1","sN":1,"aN":"c2c8c8c3m1r1a1"}'>Technical resources</span> <button id="uhf-navbtn-shellmenu_39-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c2c8c8c3m1r1a1","sN":2,"aN":"c2c8c8c3m1r1a1"}'>Technical resources</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_39-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Documentation_cont","cT":"Container","id":"c3c2c8c8c3m1r1a1","sN":3,"aN":"c2c8c8c3m1r1a1"}'> <a id="shellmenu_40" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/en-sg/dynamics365" data-m='{"cN":"CatNav_Documentation_nav","id":"n1c3c2c8c8c3m1r1a1","sN":1,"aN":"c3c2c8c8c3m1r1a1"}'>Documentation</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c3c8c8c3m1r1a1","sN":3,"aN":"c8c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_41-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c3c8c8c3m1r1a1","sN":1,"aN":"c3c8c8c3m1r1a1"}'>What's new?</span> <button id="uhf-navbtn-shellmenu_41-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c3c8c8c3m1r1a1","sN":2,"aN":"c3c8c8c3m1r1a1"}'>What's new?</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_41-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Events_cont","cT":"Container","id":"c3c3c8c8c3m1r1a1","sN":3,"aN":"c3c8c8c3m1r1a1"}'> <a id="shellmenu_42" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/events" data-m='{"cN":"CatNav_Events_nav","id":"n1c3c3c8c8c3m1r1a1","sN":1,"aN":"c3c3c8c8c3m1r1a1"}'>Events</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Dynamics 365 Blog_cont","cT":"Container","id":"c4c3c8c8c3m1r1a1","sN":4,"aN":"c3c8c8c3m1r1a1"}'> <a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/blog/" data-m='{"cN":"CatNav_Dynamics 365 Blog_nav","id":"n1c4c3c8c8c3m1r1a1","sN":1,"aN":"c4c3c8c8c3m1r1a1"}'>Dynamics 365 Blog</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Product updates_cont","cT":"Container","id":"c5c3c8c8c3m1r1a1","sN":5,"aN":"c3c8c8c3m1r1a1"}'> <a id="shellmenu_44" class="js-subm-uhf-nav-link" href="https://releaseplans.microsoft.com/en-sg/?app=Sales" data-m='{"cN":"CatNav_Product updates_nav","id":"n1c5c3c8c8c3m1r1a1","sN":1,"aN":"c5c3c8c8c3m1r1a1"}'>Product updates</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c4c8c8c3m1r1a1","sN":4,"aN":"c8c8c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_45-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c4c8c8c3m1r1a1","sN":1,"aN":"c4c8c8c3m1r1a1"}'>For customers</span> <button id="uhf-navbtn-shellmenu_45-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c4c8c8c3m1r1a1","sN":2,"aN":"c4c8c8c3m1r1a1"}'>For customers</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_45-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Onboarding and implementation_cont","cT":"Container","id":"c3c4c8c8c3m1r1a1","sN":3,"aN":"c4c8c8c3m1r1a1"}'> <a id="shellmenu_46" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/customer-success" data-m='{"cN":"CatNav_Onboarding and implementation_nav","id":"n1c3c4c8c8c3m1r1a1","sN":1,"aN":"c3c4c8c8c3m1r1a1"}'>Onboarding and implementation</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Community_cont","cT":"Container","id":"c4c4c8c8c3m1r1a1","sN":4,"aN":"c4c8c8c3m1r1a1"}'> <a id="shellmenu_47" class="js-subm-uhf-nav-link" href="https://community.dynamics.com" data-m='{"cN":"CatNav_Community_nav","id":"n1c4c4c8c8c3m1r1a1","sN":1,"aN":"c4c4c8c8c3m1r1a1"}'>Community</a> </li> </ul> </li> </ul> </div> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_48" aria-expanded="false" data-m='{"cN":"CatNav_Partners_nonnav","id":"nn9c8c3m1r1a1","sN":9,"aN":"c8c3m1r1a1"}'>Partners</button> <ul class="" data-class-idn="" aria-hidden="true" data-m='{"cN":"Partners_cont","cT":"Container","id":"c10c8c3m1r1a1","sN":10,"aN":"c8c3m1r1a1"}'> <li class="js-nav-menu single-link" data-m='{"cN":"Find a partner_cont","cT":"Container","id":"c1c10c8c3m1r1a1","sN":1,"aN":"c10c8c3m1r1a1"}'> <a id="c-shellmenu_49" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/partners/find-a-partner" data-m='{"cN":"CatNav_Find a partner_nav","id":"n1c1c10c8c3m1r1a1","sN":1,"aN":"c1c10c8c3m1r1a1"}'>Find a partner</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Become a partner_cont","cT":"Container","id":"c2c10c8c3m1r1a1","sN":2,"aN":"c10c8c3m1r1a1"}'> <a id="c-shellmenu_50" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/partners/become-a-partner" data-m='{"cN":"CatNav_Become a partner_nav","id":"n1c2c10c8c3m1r1a1","sN":1,"aN":"c2c10c8c3m1r1a1"}'>Become a partner</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Partner resources_cont","cT":"Container","id":"c3c10c8c3m1r1a1","sN":3,"aN":"c10c8c3m1r1a1"}'> <a id="c-shellmenu_51" class="js-subm-uhf-nav-link" href="https://dynamicspartners.transform.microsoft.com/" data-m='{"cN":"CatNav_Partner resources_nav","id":"n1c3c10c8c3m1r1a1","sN":1,"aN":"c3c10c8c3m1r1a1"}'>Partner resources</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"AppSource_cont","cT":"Container","id":"c4c10c8c3m1r1a1","sN":4,"aN":"c10c8c3m1r1a1"}'> <a id="c-shellmenu_52" class="js-subm-uhf-nav-link" href="https://appsource.microsoft.com/en-sg/marketplace/apps?page=1&product=dynamics-365&src=Dynamics365website" data-m='{"cN":"CatNav_AppSource_nav","id":"n1c4c10c8c3m1r1a1","sN":1,"aN":"c4c10c8c3m1r1a1"}'>AppSource</a> </li> </ul> </div> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_53" aria-expanded="false" data-m='{"cN":"CatNav_Support_nonnav","id":"nn11c8c3m1r1a1","sN":11,"aN":"c8c3m1r1a1"}'>Support</button> <ul class="" data-class-idn="" aria-hidden="true" data-m='{"cN":"Support_cont","cT":"Container","id":"c12c8c3m1r1a1","sN":12,"aN":"c8c3m1r1a1"}'> <li class="js-nav-menu single-link" data-m='{"cN":"Product documentation_cont","cT":"Container","id":"c1c12c8c3m1r1a1","sN":1,"aN":"c12c8c3m1r1a1"}'> <a id="c-shellmenu_54" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/en-sg/dynamics365/" data-m='{"cN":"CatNav_Product documentation_nav","id":"n1c1c12c8c3m1r1a1","sN":1,"aN":"c1c12c8c3m1r1a1"}'>Product documentation</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Technical support_cont","cT":"Container","id":"c2c12c8c3m1r1a1","sN":2,"aN":"c12c8c3m1r1a1"}'> <a id="c-shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/support" data-m='{"cN":"CatNav_Technical support_nav","id":"n1c2c12c8c3m1r1a1","sN":1,"aN":"c2c12c8c3m1r1a1"}'>Technical support</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"On-premises product support_cont","cT":"Container","id":"c3c12c8c3m1r1a1","sN":3,"aN":"c12c8c3m1r1a1"}'> <a id="c-shellmenu_56" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/support/on-premises-product-documentation" data-m='{"cN":"CatNav_On-premises product support_nav","id":"n1c3c12c8c3m1r1a1","sN":1,"aN":"c3c12c8c3m1r1a1"}'>On-premises product support</a> </li> </ul> </div> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_custom_contactsales_bhvr124" class="c-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/contact-us" data-m='{"cN":"CatNav_Contact us_nav","id":"n13c8c3m1r1a1","sN":13,"aN":"c8c3m1r1a1"}'>Contact us</a> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_custom_button_solid_newtab_trial_bhvr234" class="c-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365/free-trial" data-m='{"cN":"CatNav_Try for free_nav","id":"n14c8c3m1r1a1","sN":14,"aN":"c8c3m1r1a1"}'>Try for free</a> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_custom_button_outline_newtab_signin_bhvr100" class="c-uhf-nav-link" href="https://www.office.com/apps?deepLink=business-apps&auth=2" data-m='{"cN":"CatNav_Sign in_nav","id":"n15c8c3m1r1a1","sN":15,"aN":"c8c3m1r1a1"}'>Sign in</a> </li> <li id="overflow-menu" class="overflow-menu x-hidden uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button data-m='{"pid":"More","id":"nn16c8c3m1r1a1","sN":16,"aN":"c8c3m1r1a1"}' type="button" aria-label="More" aria-expanded="false">More</button> <ul id="overflow-menu-list" aria-hidden="true" class="overflow-menu-list"> </ul> </div> </li> </ul> </nav> <div class="c-uhfh-actions no-uhf-actions-exists" data-m='{"cN":"Header actions_cont","cT":"Container","id":"c9c3m1r1a1","sN":9,"aN":"c3m1r1a1"}'> <div class="wf-menu"> <nav id="uhf-c-nav" aria-label="All Microsoft menu" data-m='{"cN":"GlobalNav_cont","cT":"Container","id":"c1c9c3m1r1a1","sN":1,"aN":"c9c3m1r1a1"}'> <ul class="js-paddle-items"> <li> <div class="c-uhf-menu js-nav-menu"> <button type="button" class="c-button-logo all-ms-nav" aria-expanded="false" data-m='{"cN":"GlobalNav_More_nonnav","id":"nn1c1c9c3m1r1a1","sN":1,"aN":"c1c9c3m1r1a1"}'> <span>All Microsoft</span></button> <ul class="f-multi-column f-multi-column-6" aria-hidden="true" data-m='{"cN":"More_cont","cT":"Container","id":"c2c1c9c3m1r1a1","sN":2,"aN":"c1c9c3m1r1a1"}'> <li class="c-w0-contr"> <h2 class="c-uhf-sronly">Global</h2> <ul class="c-w0"> <li class="js-nav-menu single-link" data-m='{"cN":"M365_cont","cT":"Container","id":"c1c2c1c9c3m1r1a1","sN":1,"aN":"c2c1c9c3m1r1a1"}'> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-365" data-m='{"cN":"W0Nav_M365_nav","id":"n1c1c2c1c9c3m1r1a1","sN":1,"aN":"c1c2c1c9c3m1r1a1"}'>Microsoft 365</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Teams_cont","cT":"Container","id":"c2c2c1c9c3m1r1a1","sN":2,"aN":"c2c1c9c3m1r1a1"}'> <a id="l0_Teams" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-teams/group-chat-software" data-m='{"cN":"W0Nav_Teams_nav","id":"n1c2c2c1c9c3m1r1a1","sN":1,"aN":"c2c2c1c9c3m1r1a1"}'>Teams</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Copilot_cont","cT":"Container","id":"c3c2c1c9c3m1r1a1","sN":3,"aN":"c2c1c9c3m1r1a1"}'> <a id="shellmenu_62" class="js-subm-uhf-nav-link" href="https://copilot.microsoft.com/" data-m='{"cN":"W0Nav_Copilot_nav","id":"n1c3c2c1c9c3m1r1a1","sN":1,"aN":"c3c2c1c9c3m1r1a1"}'>Copilot</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Windows_cont","cT":"Container","id":"c4c2c1c9c3m1r1a1","sN":4,"aN":"c2c1c9c3m1r1a1"}'> <a id="shellmenu_63" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/windows/" data-m='{"cN":"W0Nav_Windows_nav","id":"n1c4c2c1c9c3m1r1a1","sN":1,"aN":"c4c2c1c9c3m1r1a1"}'>Windows</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Surface_cont","cT":"Container","id":"c5c2c1c9c3m1r1a1","sN":5,"aN":"c2c1c9c3m1r1a1"}'> <a id="shellmenu_64" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/surface" data-m='{"cN":"W0Nav_Surface_nav","id":"n1c5c2c1c9c3m1r1a1","sN":1,"aN":"c5c2c1c9c3m1r1a1"}'>Surface</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Xbox_cont","cT":"Container","id":"c6c2c1c9c3m1r1a1","sN":6,"aN":"c2c1c9c3m1r1a1"}'> <a id="shellmenu_65" class="js-subm-uhf-nav-link" href="https://www.xbox.com/" data-m='{"cN":"W0Nav_Xbox_nav","id":"n1c6c2c1c9c3m1r1a1","sN":1,"aN":"c6c2c1c9c3m1r1a1"}'>Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Sale_cont","cT":"Container","id":"c7c2c1c9c3m1r1a1","sN":7,"aN":"c2c1c9c3m1r1a1"}'> <a id="shellmenu_66" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/sale?icid=TopNavDeals" data-m='{"cN":"W0Nav_Sale_nav","id":"n1c7c2c1c9c3m1r1a1","sN":1,"aN":"c7c2c1c9c3m1r1a1"}'>Sale</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Small Business_cont","cT":"Container","id":"c8c2c1c9c3m1r1a1","sN":8,"aN":"c2c1c9c3m1r1a1"}'> <a id="l0_SmallBusiness" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/business?icid=MSCOM_UHF_Business" data-m='{"cN":"W0Nav_Small Business_nav","id":"n1c8c2c1c9c3m1r1a1","sN":1,"aN":"c8c2c1c9c3m1r1a1"}'>Small Business</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Support_cont","cT":"Container","id":"c9c2c1c9c3m1r1a1","sN":9,"aN":"c2c1c9c3m1r1a1"}'> <a id="l1_support" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-sg?icid=TopNavSupport" data-m='{"cN":"W0Nav_Support_nav","id":"n1c9c2c1c9c3m1r1a1","sN":1,"aN":"c9c2c1c9c3m1r1a1"}'>Support</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c10c2c1c9c3m1r1a1","sN":10,"aN":"c2c1c9c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_70-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c10c2c1c9c3m1r1a1","sN":1,"aN":"c10c2c1c9c3m1r1a1"}'>Software</span> <button id="uhf-navbtn-shellmenu_70-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c10c2c1c9c3m1r1a1","sN":2,"aN":"c10c2c1c9c3m1r1a1"}'>Software</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_70-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_WindowsApps_cont","cT":"Container","id":"c3c10c2c1c9c3m1r1a1","sN":3,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_71" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/apps/windows?icid=CNavAppsWindowsApps" data-m='{"cN":"GlobalNav_More_Software_WindowsApps_nav","id":"n1c3c10c2c1c9c3m1r1a1","sN":1,"aN":"c3c10c2c1c9c3m1r1a1"}'>Windows Apps</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_AI_cont","cT":"Container","id":"c4c10c2c1c9c3m1r1a1","sN":4,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_72" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/ai" data-m='{"cN":"GlobalNav_More_Software_AI_nav","id":"n1c4c10c2c1c9c3m1r1a1","sN":1,"aN":"c4c10c2c1c9c3m1r1a1"}'>AI</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_OneDrive_cont","cT":"Container","id":"c5c10c2c1c9c3m1r1a1","sN":5,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_73" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-365/onedrive/online-cloud-storage" data-m='{"cN":"GlobalNav_More_Software_OneDrive_nav","id":"n1c5c10c2c1c9c3m1r1a1","sN":1,"aN":"c5c10c2c1c9c3m1r1a1"}'>OneDrive</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Outlook_cont","cT":"Container","id":"c6c10c2c1c9c3m1r1a1","sN":6,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_74" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook" data-m='{"cN":"GlobalNav_More_Software_Outlook_nav","id":"n1c6c10c2c1c9c3m1r1a1","sN":1,"aN":"c6c10c2c1c9c3m1r1a1"}'>Outlook</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Skype_cont","cT":"Container","id":"c7c10c2c1c9c3m1r1a1","sN":7,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_75" class="js-subm-uhf-nav-link" href="https://www.skype.com/en/" data-m='{"cN":"GlobalNav_More_Software_Skype_nav","id":"n1c7c10c2c1c9c3m1r1a1","sN":1,"aN":"c7c10c2c1c9c3m1r1a1"}'>Skype</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_OneNote_cont","cT":"Container","id":"c8c10c2c1c9c3m1r1a1","sN":8,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_76" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-365/onenote/digital-note-taking-app" data-m='{"cN":"GlobalNav_More_Software_OneNote_nav","id":"n1c8c10c2c1c9c3m1r1a1","sN":1,"aN":"c8c10c2c1c9c3m1r1a1"}'>OneNote</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Microsoft Teams_cont","cT":"Container","id":"c9c10c2c1c9c3m1r1a1","sN":9,"aN":"c10c2c1c9c3m1r1a1"}'> <a id="shellmenu_77" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-teams/group-chat-software" data-m='{"cN":"GlobalNav_More_Software_Microsoft Teams_nav","id":"n1c9c10c2c1c9c3m1r1a1","sN":1,"aN":"c9c10c2c1c9c3m1r1a1"}'>Microsoft Teams</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cN":"PCsAndDevices_cont","cT":"Container","id":"c11c2c1c9c3m1r1a1","sN":11,"aN":"c2c1c9c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_78-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn1c11c2c1c9c3m1r1a1","sN":1,"aN":"c11c2c1c9c3m1r1a1"}'>PCs & Devices </span> <button id="uhf-navbtn-shellmenu_78-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn2c11c2c1c9c3m1r1a1","sN":2,"aN":"c11c2c1c9c3m1r1a1"}'>PCs & Devices </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_78-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c3c11c2c1c9c3m1r1a1","sN":3,"aN":"c11c2c1c9c3m1r1a1"}'> <a id="shellmenu_79" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/xbox?icid=CNavDevicesXbox" data-m='{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c3c11c2c1c9c3m1r1a1","sN":1,"aN":"c3c11c2c1c9c3m1r1a1"}'>Shop Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c4c11c2c1c9c3m1r1a1","sN":4,"aN":"c11c2c1c9c3m1r1a1"}'> <a id="shellmenu_80" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/accessories" data-m='{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c4c11c2c1c9c3m1r1a1","sN":1,"aN":"c4c11c2c1c9c3m1r1a1"}'>Accessories</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c12c2c1c9c3m1r1a1","sN":12,"aN":"c2c1c9c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_81-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c12c2c1c9c3m1r1a1","sN":1,"aN":"c12c2c1c9c3m1r1a1"}'>Entertainment</span> <button id="uhf-navbtn-shellmenu_81-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c12c2c1c9c3m1r1a1","sN":2,"aN":"c12c2c1c9c3m1r1a1"}'>Entertainment</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_81-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGamePassUltimate_cont","cT":"Container","id":"c3c12c2c1c9c3m1r1a1","sN":3,"aN":"c12c2c1c9c3m1r1a1"}'> <a id="shellmenu_82" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/p/xbox-game-pass-ultimate/cfq7ttc0khs0?WT.mc_id=CNavGamesXboxGamePassUltimate" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c3m1r1a1","sN":1,"aN":"c3c12c2c1c9c3m1r1a1"}'>Xbox Game Pass Ultimate</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c4c12c2c1c9c3m1r1a1","sN":4,"aN":"c12c2c1c9c3m1r1a1"}'> <a id="shellmenu_83" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/top-paid/games/xbox" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGames_nav","id":"n1c4c12c2c1c9c3m1r1a1","sN":1,"aN":"c4c12c2c1c9c3m1r1a1"}'>Xbox games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PCGames_cont","cT":"Container","id":"c5c12c2c1c9c3m1r1a1","sN":5,"aN":"c12c2c1c9c3m1r1a1"}'> <a id="shellmenu_84" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/games/windows?icid=CNavGamesWindowsGames" data-m='{"cN":"GlobalNav_More_Entertainment_PCGames_nav","id":"n1c5c12c2c1c9c3m1r1a1","sN":1,"aN":"c5c12c2c1c9c3m1r1a1"}'>PC games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_WindowsDigitalGames_cont","cT":"Container","id":"c6c12c2c1c9c3m1r1a1","sN":6,"aN":"c12c2c1c9c3m1r1a1"}'> <a id="shellmenu_85" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/games/windows?icid=TopNavWindowsGames" data-m='{"cN":"GlobalNav_More_Entertainment_WindowsDigitalGames_nav","id":"n1c6c12c2c1c9c3m1r1a1","sN":1,"aN":"c6c12c2c1c9c3m1r1a1"}'>Windows digital games</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c13c2c1c9c3m1r1a1","sN":13,"aN":"c2c1c9c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_86-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c13c2c1c9c3m1r1a1","sN":1,"aN":"c13c2c1c9c3m1r1a1"}'>Business</span> <button id="uhf-navbtn-shellmenu_86-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c13c2c1c9c3m1r1a1","sN":2,"aN":"c13c2c1c9c3m1r1a1"}'>Business</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_86-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft_Cloud_cont","cT":"Container","id":"c3c13c2c1c9c3m1r1a1","sN":3,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_87" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-cloud" data-m='{"cN":"GlobalNav_More_Business_Microsoft_Cloud_nav","id":"n1c3c13c2c1c9c3m1r1a1","sN":1,"aN":"c3c13c2c1c9c3m1r1a1"}'>Microsoft Cloud</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft Security_cont","cT":"Container","id":"c4c13c2c1c9c3m1r1a1","sN":4,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_88" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/security" data-m='{"cN":"GlobalNav_More_Business_Microsoft Security_nav","id":"n1c4c13c2c1c9c3m1r1a1","sN":1,"aN":"c4c13c2c1c9c3m1r1a1"}'>Microsoft Security</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_Azure_cont","cT":"Container","id":"c5c13c2c1c9c3m1r1a1","sN":5,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_89" class="js-subm-uhf-nav-link" href="https://azure.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_Azure_nav","id":"n1c5c13c2c1c9c3m1r1a1","sN":1,"aN":"c5c13c2c1c9c3m1r1a1"}'>Azure</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_MicrosoftDynamics365_cont","cT":"Container","id":"c6c13c2c1c9c3m1r1a1","sN":6,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_90" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/dynamics-365" data-m='{"cN":"GlobalNav_More_Business_MicrosoftDynamics365_nav","id":"n1c6c13c2c1c9c3m1r1a1","sN":1,"aN":"c6c13c2c1c9c3m1r1a1"}'>Dynamics 365</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft365forbusiness_cont","cT":"Container","id":"c7c13c2c1c9c3m1r1a1","sN":7,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_91" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/microsoft-365/business" data-m='{"cN":"GlobalNav_More_Business_Microsoft365forbusiness_nav","id":"n1c7c13c2c1c9c3m1r1a1","sN":1,"aN":"c7c13c2c1c9c3m1r1a1"}'>Microsoft 365 for business</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_MicrosoftIndustry_cont","cT":"Container","id":"c8c13c2c1c9c3m1r1a1","sN":8,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_92" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/industry" data-m='{"cN":"GlobalNav_More_Business_MicrosoftIndustry_nav","id":"n1c8c13c2c1c9c3m1r1a1","sN":1,"aN":"c8c13c2c1c9c3m1r1a1"}'>Microsoft Industry</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_MicrosoftPowerPlatform_cont","cT":"Container","id":"c9c13c2c1c9c3m1r1a1","sN":9,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_93" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/power-platform" data-m='{"cN":"GlobalNav_More_Business_MicrosoftPowerPlatform_nav","id":"n1c9c13c2c1c9c3m1r1a1","sN":1,"aN":"c9c13c2c1c9c3m1r1a1"}'>Microsoft Power Platform</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Windows365_cont","cT":"Container","id":"c10c13c2c1c9c3m1r1a1","sN":10,"aN":"c13c2c1c9c3m1r1a1"}'> <a id="shellmenu_94" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/windows-365" data-m='{"cN":"GlobalNav_More_Business_Windows365_nav","id":"n1c10c13c2c1c9c3m1r1a1","sN":1,"aN":"c10c13c2c1c9c3m1r1a1"}'>Windows 365</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c14c2c1c9c3m1r1a1","sN":14,"aN":"c2c1c9c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_95-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c14c2c1c9c3m1r1a1","sN":1,"aN":"c14c2c1c9c3m1r1a1"}'>Developer & IT </span> <button id="uhf-navbtn-shellmenu_95-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c14c2c1c9c3m1r1a1","sN":2,"aN":"c14c2c1c9c3m1r1a1"}'>Developer & IT </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_95-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_DeveloperCenter_cont","cT":"Container","id":"c3c14c2c1c9c3m1r1a1","sN":3,"aN":"c14c2c1c9c3m1r1a1"}'> <a id="shellmenu_96" class="js-subm-uhf-nav-link" href="https://developer.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_DeveloperCenter_nav","id":"n1c3c14c2c1c9c3m1r1a1","sN":1,"aN":"c3c14c2c1c9c3m1r1a1"}'>Developer Center</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_Documentation_cont","cT":"Container","id":"c4c14c2c1c9c3m1r1a1","sN":4,"aN":"c14c2c1c9c3m1r1a1"}'> <a id="shellmenu_97" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/docs/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_Documentation_nav","id":"n1c4c14c2c1c9c3m1r1a1","sN":1,"aN":"c4c14c2c1c9c3m1r1a1"}'>Documentation</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_MicrosoftLearn_cont","cT":"Container","id":"c5c14c2c1c9c3m1r1a1","sN":5,"aN":"c14c2c1c9c3m1r1a1"}'> <a id="shellmenu_98" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_MicrosoftLearn_nav","id":"n1c5c14c2c1c9c3m1r1a1","sN":1,"aN":"c5c14c2c1c9c3m1r1a1"}'>Microsoft Learn</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_MicrosoftTechCommunity_cont","cT":"Container","id":"c6c14c2c1c9c3m1r1a1","sN":6,"aN":"c14c2c1c9c3m1r1a1"}'> <a id="shellmenu_99" class="js-subm-uhf-nav-link" href="https://techcommunity.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_MicrosoftTechCommunity_nav","id":"n1c6c14c2c1c9c3m1r1a1","sN":1,"aN":"c6c14c2c1c9c3m1r1a1"}'>Microsoft Tech Community</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_AzureMarketplace_cont","cT":"Container","id":"c7c14c2c1c9c3m1r1a1","sN":7,"aN":"c14c2c1c9c3m1r1a1"}'> <a id="shellmenu_100" class="js-subm-uhf-nav-link" href="https://azuremarketplace.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_AzureMarketplace_nav","id":"n1c7c14c2c1c9c3m1r1a1","sN":1,"aN":"c7c14c2c1c9c3m1r1a1"}'>Azure Marketplace</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_AppSource_cont","cT":"Container","id":"c8c14c2c1c9c3m1r1a1","sN":8,"aN":"c14c2c1c9c3m1r1a1"}'> <a id="shellmenu_101" class="js-subm-uhf-nav-link" href="https://appsource.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_AppSource_nav","id":"n1c8c14c2c1c9c3m1r1a1","sN":1,"aN":"c8c14c2c1c9c3m1r1a1"}'>AppSource</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_VisualStudio_cont","cT":"Container","id":"c9c14c2c1c9c3m1r1a1","sN":9,"aN":"c14c2c1c9c3m1r1a1"}'> <a id="shellmenu_102" class="js-subm-uhf-nav-link" href="https://visualstudio.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_VisualStudio_nav","id":"n1c9c14c2c1c9c3m1r1a1","sN":1,"aN":"c9c14c2c1c9c3m1r1a1"}'>Visual Studio</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c15c2c1c9c3m1r1a1","sN":15,"aN":"c2c1c9c3m1r1a1"}'> <span id="uhf-navspn-shellmenu_103-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c15c2c1c9c3m1r1a1","sN":1,"aN":"c15c2c1c9c3m1r1a1"}'>Other</span> <button id="uhf-navbtn-shellmenu_103-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c15c2c1c9c3m1r1a1","sN":2,"aN":"c15c2c1c9c3m1r1a1"}'>Other</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_103-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_Microsoft Rewards_cont","cT":"Container","id":"c3c15c2c1c9c3m1r1a1","sN":3,"aN":"c15c2c1c9c3m1r1a1"}'> <a id="shellmenu_104" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/rewards" data-m='{"cN":"GlobalNav_More_Other_Microsoft Rewards_nav","id":"n1c3c15c2c1c9c3m1r1a1","sN":1,"aN":"c3c15c2c1c9c3m1r1a1"}'>Microsoft Rewards </a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_FreeDownloadsAndSecurity_cont","cT":"Container","id":"c4c15c2c1c9c3m1r1a1","sN":4,"aN":"c15c2c1c9c3m1r1a1"}'> <a id="shellmenu_105" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/download" data-m='{"cN":"GlobalNav_More_Other_FreeDownloadsAndSecurity_nav","id":"n1c4c15c2c1c9c3m1r1a1","sN":1,"aN":"c4c15c2c1c9c3m1r1a1"}'>Free downloads & security</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_Education_cont","cT":"Container","id":"c5c15c2c1c9c3m1r1a1","sN":5,"aN":"c15c2c1c9c3m1r1a1"}'> <a id="shellmenu_106" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/education?icid=CNavMSCOML0_Studentsandeducation" data-m='{"cN":"GlobalNav_More_Other_Education_nav","id":"n1c5c15c2c1c9c3m1r1a1","sN":1,"aN":"c5c15c2c1c9c3m1r1a1"}'>Education</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_GiftCards_cont","cT":"Container","id":"c6c15c2c1c9c3m1r1a1","sN":6,"aN":"c15c2c1c9c3m1r1a1"}'> <a id="shellmenu_107" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/p/xbox-gift-card-digital-code/cfq7ttc0k5gx/0005?icid=TopNavMoreGiftCards" data-m='{"cN":"GlobalNav_More_Other_GiftCards_nav","id":"n1c6c15c2c1c9c3m1r1a1","sN":1,"aN":"c6c15c2c1c9c3m1r1a1"}'>Gift cards</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_Licensing_cont","cT":"Container","id":"c7c15c2c1c9c3m1r1a1","sN":7,"aN":"c15c2c1c9c3m1r1a1"}'> <a id="Licensing" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/licensing/" data-m='{"cN":"GlobalNav_More_Other_Licensing_nav","id":"n1c7c15c2c1c9c3m1r1a1","sN":1,"aN":"c7c15c2c1c9c3m1r1a1"}'>Licensing</a> </li> </ul> </li> <li class="f-multi-column-info"> <a data-m='{"id":"n16c2c1c9c3m1r1a1","sN":16,"aN":"c2c1c9c3m1r1a1"}' href="https://www.microsoft.com/en-sg/sitemap" aria-label="" class="c-glyph">View Sitemap</a> </li> </ul> </div> </li> </ul> </nav> </div> </div> </div> </div> </header> </div> </div> </div> <div class='meControl-configInfo' data-isenabled='true' data-convergedstack='true' data-baseurl='/cascadeauth/dynamics/account' data-appid='10fa57ef-4895-4ab2-872c-8c3613d4f7fb' data-appcallbackurl='https://www.microsoft.com/cascadeauth/account/signin-oidc' data-accountconstraint='0' data-apigeneration='GEN2' data-silentauthrequirereload='false' data-silentauthaction='aadfirst'></div> <div class='userInfo-config' data-userInfoUrl='/cascadeauth/api/dynamics/v1/account/userinfo' data-userInfoTimeoutMS='1000' data-retryDelayMS='2000' data-maxRetryAttempt='3'></div> <script src="/etc.clientlibs/microsoft/components/content/universalheader/v1/universalheader/clientlibs/site.min.ACSHASH1dabd5cc3f7b68c178b59ea74dc62947.js"></script> </div> <div class="layout-container responsivegrid aem-GridColumn aem-GridColumn--default--12" data-component-id="28134f1ee1370eee417bc52d1ed0a717"> <main class="microsoft-template-layout-container" tabindex="-1"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--breadth-none section-master--density-none aem-GridColumn aem-GridColumn--default--12"> <div class="container" data-oc="oc8b54" id="section-master-oc8b54"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div class="market-selector" data-component-id="7dabb685e871dc600af47131d0924b5e" oc-component-name="market-selector"> <div data-refresh-mode="ajax" data-oc="oce0ba" id="market-selector-oce0ba"> </div> <script src="/etc.clientlibs/onecloud/components/content/market-selector/v1/market-selector/clientlibs/sites/base.min.ACSHASH42fffab3acd04ea132f8c11d5e26059f.js"></script> </div> </div> </div> </div> </div> <div ocr-component-name="announcement-banner" data-component-id="01dbc0460ff412456ec49899ac06c10e" class="ocr-announcement-banner theme-night aem-GridColumn aem-GridColumn--default--12"> <section data-mount="ocr-alert-dismissible" class="announcement-banner"> <div class="container"> <div class="row"> <div class="col"> <div class="announcement-banner__center"> <div class="announcement-banner__content " role="alert"> <p class=""> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-product-pricing.min.ACSHASH4ab0eedab0ba9025faa176c16f80b8b4.js"></script> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-product-pricing.min.ACSHASH2add065651afb45e8c80967dd7b86a41.css" type="text/css"> <div data-oc-token-text> Transform customer experiences with new prebuilt agents for Dynamics 365 Customer Service. </div> </p> </div> <div class="announcement-banner__action"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="cta " data-bi-ecn="Learn more" data-bi-tags="{"BiLinkName":"learnmore2"}" tabindex="0" data-bi-bhvr="231" data-bi-cn="Learn more" data-regenerate-fwlink="true" target="_blank" data-oc="oc16a3" id="action-banner" href="https://go.microsoft.com/fwlink/?linkid=2292611&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Learn more about How generative AI in customer relationship management emphasizes human skills to drive sales"> <span>Learn more</span> </a> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-localstorage.min.ACSHASHb884ef4864d6867bd00aa4a7a5cfb368.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-action.min.ACSHASH9eea5f80fed74a300ccbbaa4dc41df2a.js"></script> </div> </div> </div> </div> <div class="col-auto"> <div class="announcement-banner__dismiss"> <button class="btn btn--ghost glyph-append glyph-append-cancel" aria-label="Close Announcement Banner" data-dismiss="alert"><span class="glyph-prepend" aria-hidden="true"></span></button> </div> </div> </div> </div> </section> <div aria-live="polite" aria-atomic="true" class="sr-only announcement-close-sr" data-dismiss-text="Banner Closed"></div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-night section-master--bg-image section-master--layout-header-vertical-alignment-middle section-master--layout-slot-vertical-alignment-middle section-master--blade-hero-slim section-master--2-column-hero-rtl aem-GridColumn aem-GridColumn--default--12"> <div class="section-master__image "> <div class="ocr-img media__asset"> <picture> <source srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Hero%20-BG-%201600x506?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=4000&hei=1264&qlt=100&fit=constrain" media="(min-width: 1400px)"/> <source srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Hero%20-BG-%201600x506?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=4000&hei=1264&qlt=100&fit=constrain" media="(min-width: 1084px)"/> <source srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Hero%20-BG-%201600x506?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=4000&hei=1264&qlt=100&fit=constrain" media="(min-width: 860px)"/> <source srcset="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Hero%20-BG-%201600x506%20-%20Mobile?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=632&qlt=100&fit=constrain, https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Hero%20-BG-%201600x506%20-%20Mobile?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=4000&hei=1264&qlt=100&fit=constrain 2x" media="(min-width: 540px)"/> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Hero%20-BG-%201600x506%20-%20Mobile?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=632&qlt=100&fit=constrain" class=" " alt loading="lazy"/> </picture> </div> </div> <div class="container" data-oc="oca015" id="primaryArea"> <div class="row"> <div class="col"> <div class="layout section-master__layout section-master--layout-cols-2 "> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading animation animation--effect-2"> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h1>Dynamics 365 Customer Service</h1> "> <div data-oc-token-text> <h1>Dynamics 365 Customer Service</h1> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Empower service representatives to resolve issues quickly using generative AI and automation <a> </a> </div> </div> <div class="parsys block-heading__slot"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn bg-white text-black" data-bi-ecn="Try for free" role="button" tabindex="0" data-bi-cn="Try for free" data-oc="oc18e3" data-bi-ct="Component Button" id="action-oc18e3" data-bi-view="Dynamics 365 Customer Service" data-bi-ehn="Dynamics 365 Customer Service" new-trial-web-component-trigger="newTrial_3150250f" data-bi-tags="{"BiLinkName":"tryForFree1"}" data-bi-hn="Dynamics 365 Customer Service" data-bi-bhvr="0" data-bi-compnm="Action Group" target="_blank" data-bi-sn="1" aria-label="Try for free: Get started with a 30-day trial of Microsoft Dynamics 365" data-isenvauthor="false"> <span class="btn__text">Try for free</span> </a> <new-trial id="newTrial_3150250f" data-newtrialjs="https://proteanwps.azureedge.net/wps-webcomponents/v1/trial-signup-component/newtrial.js" triggerpopup="customerservice" trialscenariotype="customerservice" partnerid="dynamics" isaem="1"></new-trial> <a class="btn btn--secondary border-white bg-transparent text-white" data-bi-ecn="Take a guided tour" data-bi-ehn="Dynamics 365 Customer Service" data-bi-tags="{"BiLinkName":"takeaguidedtour"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service" data-bi-bhvr="231" data-bi-cn="Take a guided tour" data-bi-compnm="Action Group" data-regenerate-fwlink="true" target="_blank" data-oc="oc10e0" data-bi-ct="Component Button" id="action-oc10e0" href="https://go.microsoft.com/fwlink/?linkid=2279812&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Take a guided tour: Modernize the service experience with Dynamics." data-bi-view="Dynamics 365 Customer Service" data-isenvauthor="false"> <span class="btn__text">Take a guided tour</span> </a> </div> </div> </div> </div> </div> <div class="layout__col"> <div class="section-master__layout-slot "> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-glass media--ratio-16-9 media--pos-top-left animation animation--effect-2"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Enrico-GPTimg%201_heroimage?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1360&hei=765&qlt=100&fit=constrain" class=" " alt="A person sitting in the office smiling and working with a laptop" loading="lazy" data-oc="ocf8bc" id="image-ocf8bc"/> </div> <div class="media__slot"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="btn btn--icon btn--icon-only " data-target="#modal-hero-1" data-bi-ecn="Watch video" role="button" data-bi-ehn="Dynamics 365 Customer Service" data-bi-tags="{"BiLinkName":"watchvideo"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service" data-bi-bhvr="0" data-bi-cn="Watch video" target="_self" data-oc="oc20c3" data-bi-ct="Component Button" id="action-oc20c3" href="#modal-hero-1" data-bi-sn="1" aria-label="Watch video about 'Dynamics 365 Customer Service" data-bi-view="Dynamics 365 Customer Service" data-isenvauthor="false"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex"> <span class="glyph-prepend glyph-prepend-play-solid" role="presentation" aria-hidden="true"> </span> </div> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> </div> </div> </div> </div> <div ocr-component-name="modal" data-component-id="d73704b488e9f411875cbdfb1198c533" class="reimagine-modal aem-GridColumn aem-GridColumn--default--12"> <div class="modal-wrapper modal--full-screen"> <div data-mount="reimagine-modal" class="modal fade theme-day" id="modal-hero-1" role="dialog" aria-label="Dynamics 365 Customer Service" aria-hidden="true" tabindex="-1"> <div class="modal-header align-items-center"> <h2 class="container">Dynamics 365 Customer Service</h2> <button class="modal-close btn btn--icon-only btn--secondary theme-night" data-dismiss="modal" aria-label="close"> <span class="glyph-prepend glyph-prepend-cancel" aria-hidden="true"></span> </button> </div> <div class="modal-dialog container "> <div class="modal-col d-flex justify-content-center"> <div class="modal-content justify-content-center my-l w-100"> <div class="modal-body theme-day"> <div class="parsys"> <div class="cascade-media-player" data-component-id="d61b66016a6d9ab7d4619e3866ac611a"> <div> <script type="module" src="https://www.microsoft.com/videoplayer/ump.mjs"></script> <link rel="stylesheet" href="/etc.clientlibs/microsoft/components/content/inline-video/v2/cascade-media-player/clientlibs/site.min.ACSHASH131d95cf2ec0e511b73b264fa0c84059.css" type="text/css"> <div class="ump-container ump-inherit"> <universal-media-player options="{"playButtonSize":"medium","sources":[{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft-cs-sizzle-357668-AVS.m3u8?packagedStreaming=true","type":"HLS"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft-cs-sizzle-357668-0x720-3266k","type":"MP4","quality":"HQ"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft-cs-sizzle-357668-0x1080-6439k","type":"MP4","quality":"HD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft-cs-sizzle-357668-0x540-2160k","type":"MP4","quality":"SD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft-cs-sizzle-357668-0x360-958k","type":"MP4","quality":"LO"}],"downloadableFiles":[{"mediaType":"transcript","locale":"en-us","url":"/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/videos/dynamics-365-customer-service/microsoft-cs-sizzle-357668_transcript_en-us.txt"}],"partnerName":"cas","aspectRatio":"16:9","language":"en-SG","title":"Dynamics 365 Customer Service","autoplay":false,"maskLevel":"0","layout":"fluid","playFullScreen":false,"ccFiles":[],"playButtonTheme":"dark","qualityBehavior":"auto","loop":false,"percentage":0,"share":false,"id":"f1dba12a-1a15-4bc1-a8a9-b2e2947a5f77","poster":"https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/customer_service-365_tbmnl_en-us?scl=1","muted":false,"reporting":true}"></universal-media-player> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div ocr-component-name="secondary-sticky-nav" class="secondary-sticky-nav aem-GridColumn aem-GridColumn--default--12" data-component-id="83e50c71372fe9edec320caf70f0e996"> <div class="sticky" data-mount="sticky" data-direction="top" data-observer-behavior="size-aware"> <div class="secondary-nav "> <nav id="sticky-nav" class="container d-flex flex-grow-1" aria-label="in-page quick links"> <div class="dropdown"> <a class="w-100 dropdown__link" id="x2df0fa88c74f47e8a9cf0f4b68b3a90d" data-mount="m365-dropdown" aria-expanded="false" aria-controls="xc8ad586370234a2eb883cff4c6c3a19a" type="button" role="button" tabindex="0"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Overview"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Overview </div> </div> </div> </div> <div class="list-item__trailing"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex"> <span class="glyph-prepend glyph-prepend-chevron-down" role="presentation" aria-hidden="true"> </span> </div> </div> </div> </div> </a> <div class="dropdown-menu menu-list p-0 rounded-scrollbar overflow-auto menu-list--no-padding" id="xc8ad586370234a2eb883cff4c6c3a19a" aria-labelledby="x2df0fa88c74f47e8a9cf0f4b68b3a90d" tabindex="-1"> <div class="col ocr-slider ocr-slider--small-arrows" data-mount="ocr-slider" data-item-list-selector=".menu-list__item-link"> <div class="slider__overflow"> <ul class="slider__window rounded-scrollbar"> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Overview" role="link" data-bi-ecn="Overview" data-bi-tags="{"BiLinkName":"overview"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Overview" data-bi-compnm="Secondary Sticky Nav" data-oc="oce455" data-bi-ct="Tab Nav" id="nt:unstructured-oce455" data-bi-sn="1" aria-label="Overview"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Overview"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Overview </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Product-demo" role="link" data-bi-ecn="Product demo" data-bi-tags="{"BiLinkName":"productdemo"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Product demo" data-bi-compnm="Secondary Sticky Nav" data-oc="ocb0ad" data-bi-ct="Tab Nav" id="nt:unstructured-ocb0ad" data-bi-sn="2" aria-label="Product demo"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Product demo"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Product demo </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Pricing" role="link" data-bi-ecn="Pricing" data-bi-tags="{"BiLinkName":"pricing"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Pricing" data-bi-compnm="Secondary Sticky Nav" data-oc="oc6f62" data-bi-ct="Tab Nav" id="nt:unstructured-oc6f62" data-bi-sn="3" aria-label="Pricing"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Pricing"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Pricing </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Partners" role="link" data-bi-ecn="Partners" data-bi-tags="{"BiLinkName":"partners"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Partners" data-bi-compnm="Secondary Sticky Nav" data-oc="ocbebb" data-bi-ct="Tab Nav" id="nt:unstructured-ocbebb" data-bi-sn="4" aria-label="Partners"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Partners"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Partners </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Customer-stories" role="link" data-bi-ecn="Customer stories" data-bi-tags="{"BiLinkName":"customerstories"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Customer stories" data-bi-compnm="Secondary Sticky Nav" data-oc="oc5676" data-bi-ct="Tab Nav" id="nt:unstructured-oc5676" data-bi-sn="5" aria-label="Customer stories"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer stories"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer stories </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Resources" role="link" data-bi-ecn="Resources" data-bi-tags="{"BiLinkName":"resources"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Resources" data-bi-compnm="Secondary Sticky Nav" data-oc="oc3a81" data-bi-ct="Tab Nav" id="nt:unstructured-oc3a81" data-bi-sn="6" aria-label="Resources"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Resources"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Resources </div> </div> </div> </div> </div> </div> </span> </a> </li> <li class="menu-list__list-item"> <a class="menu-list__item-link" href="#Next-steps" role="link" data-bi-ecn="Next steps" data-bi-tags="{"BiLinkName":"nextsteps"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Next steps" data-bi-compnm="Secondary Sticky Nav" data-oc="oc60ad" data-bi-ct="Tab Nav" id="nt:unstructured-oc60ad" data-bi-sn="7" aria-label="Next steps"> <div class="indicator indicator--shape-pill"></div> <span class="menu-list__list-item-text"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Next steps"> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Next steps </div> </div> </div> </div> </div> </div> </span> </a> </li> </ul> </div> <div class="slider__arrows"> <button type="button" class="slider__arrow-prev" tabindex="-1" aria-hidden="true"></button> <div class="slider__arrow-prev slider__arrow-prev-bg"></div> <button type="button" class="slider__arrow-next" tabindex="-1" aria-hidden="true"></button> <div class="slider__arrow-next slider__arrow-next-bg"></div> </div> </div> <div class="divider-component ocr-divider--orientation-vertical ocr-divider--size-s ocr-divider" data-component-id="596e5fa739d15607c6adc6715f1e064e"> <hr/> </div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group button-group--stacked"> <a class="btn btn--sm " data-bi-ecn="Try for free" role="button" new-trial-web-component-trigger="newTrial_92cc63f5" data-bi-tags="{"BiLinkName":"tryforfree2"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Try for free" data-bi-compnm="Secondary Sticky Nav" target="_blank" data-oc="ocfb49" id="action-ocfb49" data-bi-sn="1" aria-label="Try for free: Get started with a 30-day trial of Microsoft Dynamics 365" data-isenvauthor="false"> <span class="btn__text">Try for free</span> </a> <new-trial id="newTrial_92cc63f5" data-newtrialjs="https://proteanwps.azureedge.net/wps-webcomponents/v1/trial-signup-component/newtrial.js" triggerpopup="customerservice" trialscenariotype="customerservice" partnerid="dynamics" isaem="1"></new-trial> </div> </div> </div> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-bi-ecn="Try for free" role="button" new-trial-web-component-trigger="newTrial_92cc63f5" data-bi-tags="{"BiLinkName":"tryforfree2"}" tabindex="0" data-bi-bhvr="0" data-bi-cn="Try for free" data-bi-compnm="Secondary Sticky Nav" target="_blank" data-oc="ocfb49" id="action-ocfb49" data-bi-sn="1" aria-label="Try for free: Get started with a 30-day trial of Microsoft Dynamics 365" data-isenvauthor="false"> <span class="btn__text">Try for free</span> </a> <new-trial id="newTrial_92cc63f5" data-newtrialjs="https://proteanwps.azureedge.net/wps-webcomponents/v1/trial-signup-component/newtrial.js" triggerpopup="customerservice" trialscenariotype="customerservice" partnerid="dynamics" isaem="1"></new-trial> </div> </nav> <div class="indicator indicator--horizontal"></div> </div> </div> <div class="scrollspy-container"> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master bg--card-pressed section-master--breadth-comfortable section-master--density-compact section-master--bg-image section-master--bg-image-fit-contain section-master--layout-header-vertical-alignment-middle section-master--bg-fit-cover"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/New-Overview-BG-1600x808?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=3200&hei=1634&qlt=99&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc5f38" id="Overview"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-s animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Overview </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Empower your service reps and transform customer service</h2> <p>&nbsp;</p> "> <div data-oc-token-text> <h2>Empower your service reps and transform customer service</h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Exceed customer expectations by delivering exceptional service on any channel. </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="tabs-pill-bar" class="tabs-pill-bar tabs animation animation--effect-2-scroll" data-component-id="a6ec002c9fc08e6eb70ef3ac2ba79ac3"> <div class="cmp-tabs d-contents" data-cmp-is="tabs"> <div class="pill-bar no-gutters "> <div id="pill-bar_tabs-pill-bar-ocb9d4" data-mount="tab-slider" class="col"> <div class="tab-overflow"> <div class="tab-window"> <div class="tab-group" role="tablist"> <button id="tabs-pill-bar-ocb9d4_tab0-tab" data-cmp-hook-tabs="tab" class="pill-bar__item active" href="#tabs-pill-bar-ocb9d4_tab0" role="tab" data-mount="ocr-tabs" aria-label="Make service rep work effortless" aria-controls="tabs-pill-bar-ocb9d4_tab0" aria-selected="true" aria-disabled="" tabindex="0" data-bi-an="Tab_1_Make agents’ work effortless" data-bi-ecn="Make agents’ work effortless" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Pill Nav" data-bi-hn="Empower your agents and transform customer service" data-bi-cn="Make agents’ work effortless" data-bi-compnm="Accordion - Filtered" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="pill-bar__item__label">Make service rep work effortless</span> </button> <button id="tabs-pill-bar-ocb9d4_tab1-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab1" role="tab" data-mount="ocr-tabs" aria-label="Enable self-service" aria-controls="tabs-pill-bar-ocb9d4_tab1" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_2_Enable self-service" data-bi-ecn="Enable self-service" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Pill Nav" data-bi-hn="Empower your agents and transform customer service" data-bi-cn="Enable self-service" data-bi-compnm="Accordion - Filtered" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="pill-bar__item__label">Enable self-service</span> </button> <button id="tabs-pill-bar-ocb9d4_tab2-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab2" role="tab" data-mount="ocr-tabs" aria-label="Optimize service operations" aria-controls="tabs-pill-bar-ocb9d4_tab2" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_3_Optimize service operations" data-bi-ecn="Optimize service operations" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Pill Nav" data-bi-hn="Empower your agents and transform customer service" data-bi-cn="Optimize service operations" data-bi-compnm="Accordion - Filtered" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="pill-bar__item__label">Optimize service operations</span> </button> <button id="tabs-pill-bar-ocb9d4_tab3-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab3" role="tab" data-mount="ocr-tabs" aria-label="Meet customers where they are" aria-controls="tabs-pill-bar-ocb9d4_tab3" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_4_Meet customers where they are" data-bi-ecn="Meet customers where they are" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Pill Nav" data-bi-hn="Empower your agents and transform customer service" data-bi-cn="Meet customers where they are" data-bi-compnm="Accordion - Filtered" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="pill-bar__item__label">Meet customers where they are</span> </button> <button id="tabs-pill-bar-ocb9d4_tab4-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab4" role="tab" data-mount="ocr-tabs" aria-label="Show them you know them" aria-controls="tabs-pill-bar-ocb9d4_tab4" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_5_Show them you know them" data-bi-ecn="Show them you know them" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Pill Nav" data-bi-hn="Empower your agents and transform customer service" data-bi-cn="Show them you know them" data-bi-compnm="Accordion - Filtered" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="pill-bar__item__label">Show them you know them</span> </button> </div> </div> </div> <div class="tab-arrows"> <button type="button" class="arrow-prev" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Nav Left" data-bi-hn="Empower your agents and transform customer service" data-bi-cn="Previous" data-bi-compnm="Accordion - Filtered" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="sr-only">Previous</span> </button> <div class="arrow-prev pill-bar__arrow-prev-bg"></div> <button type="button" class="arrow-next" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Nav Right" data-bi-hn="Empower your agents and transform customer service" data-bi-cn="Next" data-bi-compnm="Accordion - Filtered" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="sr-only">Next</span> </button> <div class="arrow-next pill-bar__arrow-next-bg"></div> </div> </div> </div> <div class="row"> <div class="col"> <div class="tab-panel-group"> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab0" class="tab-panel fade show active" role="tabpanel" aria-labelledby="_tab0-tab" tabindex="0tabs-pill-bar-ocb9d4"> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc787b"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872940042" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Resolve issues faster with Copilot" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Resolve issues faster with Copilot" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Resolve issues faster with Copilot </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc787b-item_1690872940042" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Save service representatives time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Read the infographic" data-bi-ehn="Resolve issues faster with Copilot" data-bi-tags="{"Bilinkname":"exploreazureAIsolutions "}" tabindex="0" data-bi-hn="Resolve issues faster with Copilot" data-bi-bhvr="0" data-bi-cn="Read the infographic" data-bi-compnm="Accordion - Filtered" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_1_Make agents’ work effortless" data-oc="ocfd16" data-bi-ct="Subheader Link" id="action-ocfd16" href="https://go.microsoft.com/fwlink/?linkid=2268085&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Read the infographic : Resolve issue faster with Copilot." data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Read the infographic</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="oc85cb" id="image-oc85cb"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872945851" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Get real-time insights" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get real-time insights" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Get real-time insights </div> </h3> </button> </div> <div class="collapse " id="accordion-oc787b-item_1690872945851" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Empower service representatives with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc9d84" id="image-oc9d84"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872952598_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Connect with the right service rep" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Connect with the right service rep" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Connect with the right service rep </div> </h3> </button> </div> <div class="collapse " id="accordion-oc787b-item_1690872952598_c" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited service representative. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Connect with the right agent" data-bi-tags="{"Bilinkname":"learnmore"}" tabindex="0" data-bi-hn="Connect with the right agent" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_1_Make agents’ work effortless" data-oc="oc8fd2" data-bi-ct="Subheader Link" id="action-oc8fd2" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-bi-sn="3" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.3%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oc1d41" id="image-oc1d41"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872952598" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Collaborate live in Teams" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Collaborate live in Teams" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Collaborate live in Teams </div> </h3> </button> </div> <div class="collapse " id="accordion-oc787b-item_1690872952598" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Teams" data-bi-ehn="Collaborate live in Teams" data-bi-tags="{"Bilinkname":"learnmoreaboutteams"}" tabindex="0" data-bi-hn="Collaborate live in Teams" data-bi-bhvr="0" data-bi-cn="Learn more about Teams" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_1_Make agents’ work effortless" data-oc="oc8fd2" data-bi-ct="Subheader Link" id="action-oc8fd2" href="https://www.microsoft.com/en-sg/microsoft-teams/group-chat-software" data-bi-sn="4" aria-label="Learn more about Teams: Working together is easier with Microsoft Teams." data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Teams</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocf9f1" id="image-ocf9f1"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> <script src="/etc.clientlibs/onecloud/components/content/reimagine/atomic/accordion/v2/accordion/clientlibs/site.min.ACSHASH106a6a519dad38a935c4d5aa2786d6fb.js"></script> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab1" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab1-tab" tabindex="1tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc89da"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874443320" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Provide AI-powered chatbots" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Provide AI-powered chatbots" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Provide AI-powered chatbots </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc89da-item_1690874443320" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Provide AI-powered chatbots" data-bi-tags="{"BiLinkName":"learnmore2"}" tabindex="0" data-bi-hn="Provide AI-powered chatbots" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_2_Enable self-service" data-oc="oc1ee8" data-bi-ct="Subheader Link" id="action-oc1ee8" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-bi-sn="1" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=99&fit=constrain" class=" " alt loading="lazy" data-oc="ocb38c" id="image-ocb38c"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874449333" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Deliver conversational IVR" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Deliver conversational IVR" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Deliver conversational IVR </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874449333" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Resolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Deliver conversational IVR" data-bi-tags="{"BiLinkName":"learnmore3"}" tabindex="0" data-bi-hn="Deliver conversational IVR" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_2_Enable self-service" data-oc="oca8a5" data-bi-ct="Subheader Link" id="action-oca8a5" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-bi-sn="2" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=99&fit=constrain" class=" " alt loading="lazy" data-oc="oc7577" id="image-oc7577"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874456393_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Self-serve with automation" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Self-serve with automation" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Self-serve with automation </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874456393_c" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Increase productivity by automating routine tasks as well as complex transactions. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.3%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt="A screen shot of a screen showing a task list in azure." loading="lazy" data-oc="oca468" id="image-oca468"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874456393" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Get answers from community portals" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get answers from community portals" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Get answers from community portals </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874456393" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Collaborate, share tips, and gather rich insights from other users and experts in personalized community portals. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="ocdfe3" id="image-ocdfe3"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab2" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab2-tab" tabindex="2tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc302c"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875730204" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Get supervisor insights" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get supervisor insights" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Get supervisor insights </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc302c-item_1690875730204" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Access an omnichannel insights dashboard with AI-driven conversation and channel analytics, and KPIs all in one place. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="ocb7e6" id="image-ocb7e6"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875737053" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Find coaching opportunities" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Find coaching opportunities" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Find coaching opportunities </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875737053" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Detect emerging trends and identify improvements across support topics, service rep-customer interactions, and knowledge management. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc272d" id="image-oc272d"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875740772_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Drive efficiency with automation" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Drive efficiency with automation" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Drive efficiency with automation </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875740772_c" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.3%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oc1a36" id="image-oc1a36"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875730204_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Predict and plan staffing levels" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Predict and plan staffing levels" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Predict and plan staffing levels </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875730204_c" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Plan for the right level of staffing based on seasonality, predicted number of cases, and conversational volume with the forecast report feature. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc3aad" id="image-oc3aad"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875740772" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Build on an open and extensible platform" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Build on an open and extensible platform" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Build on an open and extensible platform </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875740772" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Reduce costs by building on existing capabilities and interoperating with other business applications—all on a single platform. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.5%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc6e9c" id="image-oc6e9c"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab3" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab3-tab" tabindex="3tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc4582"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c_922775432" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Set up voice channels" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Set up voice channels" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Set up voice channels </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc4582-item_1690875730204_c_922775432" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Quickly set up phone systems for service representatives to assist customers on a scalable platform built and operated by Microsoft. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Set up voice channels" data-bi-tags="{"BiLinkName":"learnomore4"}" tabindex="0" data-bi-hn="Set up voice channels" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_4_Meet customers where they are" data-oc="oc3b18" data-bi-ct="Subheader Link" id="action-oc3b18" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-bi-sn="1" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/4.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oca2ae" id="image-oca2ae"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c_1099591443" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Enhance digital engagement" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Enhance digital engagement" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Enhance digital engagement </div> </h3> </button> </div> <div class="collapse " id="accordion-oc4582-item_1690875730204_c_1099591443" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Provide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Enhance digital engagement" data-bi-tags="{"BiLinkName":"learnmore6"}" tabindex="0" data-bi-hn="Enhance digital engagement" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_4_Meet customers where they are" data-oc="oc3b18" data-bi-ct="Subheader Link" id="action-oc3b18" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-bi-sn="2" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/4.2%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=100&fit=constrain" class=" " alt loading="lazy" data-oc="oc4043" id="image-oc4043"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c_1353519311" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Provide real-time translation" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Provide real-time translation" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Provide real-time translation </div> </h3> </button> </div> <div class="collapse " id="accordion-oc4582-item_1690875730204_c_1353519311" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Effectively communicate with customers in the language of their choice using real-time translation. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287291-DYN-CustomerService-4.3-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt="A man sitting on a bench looking at his phone." loading="lazy" data-oc="oc3906" id="image-oc3906"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc4582-item_1690875730204_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Use sentiment-based routing" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Use sentiment-based routing" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Use sentiment-based routing </div> </h3> </button> </div> <div class="collapse " id="accordion-oc4582-item_1690875730204_c" data-parent="accordion-container-accordion-oc4582"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Based on the customer’s emotions and needs, route the case to the right service representative every time. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Use sentiment-based routing" data-bi-tags="{"BiLinkName":"learnmore6"}" tabindex="0" data-bi-hn="Use sentiment-based routing" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_4_Meet customers where they are" data-oc="oc3b18" data-bi-ct="Subheader Link" id="action-oc3b18" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-bi-sn="4" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287291-DYN-CustomerService-4.4-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt="A woman on a cell phone is sitting on the ground." loading="lazy" data-oc="oc82f1" id="image-oc82f1"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab4" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab4-tab" tabindex="4tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oca657"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oca657-item_1690875730204_c_1908516402" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Get a 360-degree view of customers" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Collapse" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get a 360-degree view of customers" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Get a 360-degree view of customers </div> </h3> </button> </div> <div class="collapse show" id="accordion-oca657-item_1690875730204_c_1908516402" data-parent="accordion-container-accordion-oca657"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Seamlessly manage customer requests from any channel while handling multiple sessions at the same time. </div> </div> <div> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link link-inline " data-bi-ecn="Learn more about Dynamics 365 Contact Center" data-bi-ehn="Get a 360-degree view of customers" data-bi-tags="{"BiLinkName":"learnmore7"}" tabindex="0" data-bi-hn="Get a 360-degree view of customers" data-bi-bhvr="0" data-bi-cn="Learn more about Dynamics 365 Contact Center" data-bi-compnm="Accordion - Filtered" target="_self" data-bi-an="Tab_5_Show them you know them" data-oc="oc3b18" data-bi-ct="Subheader Link" id="action-oc3b18" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center" data-bi-sn="1" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Overview | Empower your agents and transform customer service"> <span class="link__text">Learn more about Dynamics 365 Contact Center</span> </a> </div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/5.1%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oc753b" id="image-oc753b"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oca657-item_1690875730204_c_1622588485" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Authenticate with biometrics" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Authenticate with biometrics" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Authenticate with biometrics </div> </h3> </button> </div> <div class="collapse " id="accordion-oca657-item_1690875730204_c_1622588485" data-parent="accordion-container-accordion-oca657"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Use voice and behavioral recognition for a fast and personalized way to verify customer identities. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/287291-DYN-CustomerService-5.2-2000x1125?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt="A man wearing headphones and a laptop screen." loading="lazy" data-oc="oc16c3" id="image-oc16c3"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oca657-item_1690875730204_c_593301360" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Analyze sentiment" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Analyze sentiment" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Analyze sentiment </div> </h3> </button> </div> <div class="collapse " id="accordion-oca657-item_1690875730204_c_593301360" data-parent="accordion-container-accordion-oca657"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Deliver personalized responses with AI that registers customer engagement and understands customer intent in real time. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/5.3%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="oc1e1c" id="image-oc1e1c"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oca657-item_1690875730204_c" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Learn customers' journeys" data-bi-ehn="Empower your agents and transform customer service" data-bi-ct="Accordion Expand" data-bi-hn="Empower your agents and transform customer service" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Learn customers' journeys" data-bi-view="Overview | Empower your agents and transform customer service"> <h3 class="h5 "> <div data-oc-token-text> Learn customers' journeys </div> </h3> </button> </div> <div class="collapse " id="accordion-oca657-item_1690875730204_c" data-parent="accordion-container-accordion-oca657"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Gain insights through customers’ interactions and journeys to personalize offers and recommendations. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-xs"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/5.4%20-Overview-%20610x340?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1125&qlt=95&fit=constrain" class=" " alt loading="lazy" data-oc="ocb041" id="image-ocb041"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <a class="btn btn-link sr-only-focusable" aria-label="Back to tabs" data-focus="back-to-tabs">Back to tabs</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container" oc-component-name="utility-container"> <div class=" mt-n5 mb-n5 " data-oc="oc1339" id="utility-container-oc1339"> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day bg--card-pressed section-master--breadth-comfortable section-master--density-compact section-master--bg-image section-master--alignment-center section-master--layout-header-horizontal-alignment-center"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/ProductDemo%20-BG-%201600x940?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=4000&hei=2350&qlt=100&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="occ7bf" id="Product-demo"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--alignment-centered block-heading--size-l animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Product demo </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Empower your service reps</h2> "> <div data-oc-token-text> <h2>Empower your service reps</h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Meet Copilot, your everyday AI companion that works wherever you do. Service representatives now have an AI assistant to help them ramp up, solve complex issues faster, and free up more time to build relationships with customers. </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/InteractiveDemo-832x468?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=468&qlt=98&fmt=png-alpha&fit=constrain" class=" " alt="Work Trend Index image of 'The impact of AI on CS teams" loading="lazy" data-oc="oc4119" id="image-oc4119"/> </div> <div class="media__slot"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="btn btn--icon btn--icon-only " data-target="#label-1" data-bi-ecn="Modal" role="button" data-bi-ehn="Learn how agents become super agents" data-bi-tags="{"BiLinkName":"modal02"}" tabindex="0" data-bi-hn="Learn how agents become super agents" data-bi-bhvr="240" data-bi-cn="Modal" data-bi-compnm="Statement Banner" target="_self" data-oc="oc7404" data-bi-ct="Component Button" id="action-oc7404" href="#label-1" data-bi-sn="1" aria-label="Watch the video about Copilot - your everyday AI companion - PRODUCT DEMO" data-bi-view="Product demo | Learn how agents become super agents" data-isenvauthor="false"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex"> <span class="glyph-prepend glyph-prepend-play-solid" role="presentation" aria-hidden="true"> </span> </div> </a> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="modal" data-component-id="d73704b488e9f411875cbdfb1198c533" class="reimagine-modal"> <div class="modal-wrapper modal--full-screen"> <div data-mount="reimagine-modal" class="modal fade theme-day" id="label-1" role="dialog" aria-label="Product Demo AI in service" aria-hidden="true" tabindex="-1"> <div class="modal-header align-items-center"> <h2 class="container">AI pro tips</h2> <button class="modal-close btn btn--icon-only btn--secondary theme-night" data-dismiss="modal" aria-label="close"> <span class="glyph-prepend glyph-prepend-cancel" aria-hidden="true"></span> </button> </div> <div class="modal-dialog container "> <div class="modal-col d-flex justify-content-center"> <div class="modal-content justify-content-center my-l w-100"> <div class="modal-body theme-day"> <div class="parsys"> <div class="cascade-media-player" data-component-id="d61b66016a6d9ab7d4619e3866ac611a"> <div> <script type="module" src="https://www.microsoft.com/videoplayer/ump.mjs"></script> <link rel="stylesheet" href="/etc.clientlibs/microsoft/components/content/inline-video/v2/cascade-media-player/clientlibs/site.min.ACSHASH131d95cf2ec0e511b73b264fa0c84059.css" type="text/css"> <div class="ump-container ump-inherit"> <universal-media-player options="{"playButtonSize":"medium","sources":[{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/AIInService-AVS.m3u8?packagedStreaming=true","type":"HLS"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/AIInService-0x720-3266k","type":"MP4","quality":"HQ"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/AIInService-0x1080-6439k","type":"MP4","quality":"HD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/AIInService-0x540-2160k","type":"MP4","quality":"SD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/AIInService-0x360-958k","type":"MP4","quality":"LO"}],"downloadableFiles":[{"mediaType":"transcript","locale":"en-us","url":"/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/videos/ai-in-service-video/AIInService_transcript_en-us.txt"}],"partnerName":"cas","aspectRatio":"16:9","language":"en-SG","title":"Product Demo AI in service","autoplay":false,"maskLevel":"0","layout":"fluid","playFullScreen":false,"ccFiles":[{"ccType":"TTML","locale":"en-us","url":"/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/videos/ai-in-service-video/AIInService_cc_en-us.ttml"}],"playButtonTheme":"dark","qualityBehavior":"auto","loop":false,"percentage":0,"share":false,"id":"23cabcfd-6350-4ced-8b60-3c3a86fbc9ae","poster":"https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/InteractiveDemo-832x468?scl=1","muted":false,"reporting":true}"></universal-media-player> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day section-master--breadth-comfortable section-master--density-compact section-master--bg-image section-master--alignment-center section-master--layout-header-horizontal-alignment-center"> <div class="container" data-oc="occa4e" id="section-master-occa4e"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--alignment-centered block-heading--size-xs container animation animation--effect-2-scroll"> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service</h2> "> <div data-oc-token-text> <h2><span class="d-block h1">The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service</span></h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Discover the cost savings and business benefits enabled by Dynamics 365 Customer Service in this commissioned study conducted by Forrester Consulting.<sup><a aria-label="Footnote 1" href="#footnote-1" class="ms-rte-link" id="footnotes1">1</a></sup> </div> </div> <div class="block-heading__button-group"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn " data-bi-ecn="Read the blog" data-bi-ehn="The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service" data-bi-tags="{"BiLinkName":"readtheblog01"}" tabindex="0" data-bi-hn="The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service" data-bi-bhvr="231" data-bi-cn="Read the blog" data-bi-compnm="Stats" data-regenerate-fwlink="true" target="_blank" data-oc="ocedcb" data-bi-ct="Component Button" id="action-ocedcb" href="https://go.microsoft.com/fwlink/?linkid=2270540&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Read the blog about Forrester TEI" data-bi-view="The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service" data-isenvauthor="false"> <span class="btn__text">Read the blog</span> </a> <a class="btn btn--secondary " data-bi-ecn="Read the infographic" data-bi-ehn="The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service" data-bi-tags="{"BiLinkName":"readtheinfographic"}" tabindex="0" data-bi-hn="The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service" data-bi-bhvr="41" data-bi-cn="Read the infographic" data-bi-compnm="Stats" data-regenerate-fwlink="true" target="_blank" data-oc="ocb34c" data-bi-ct="Component Button" id="action-ocb34c" href="https://go.microsoft.com/fwlink/?linkid=2267121&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Read the infographic : Copilot in CS" data-bi-view="The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service" data-isenvauthor="false"> <span class="btn__text">Read the infographic</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-4"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <span class="d-block h3">311%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Return on investment </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <span class="d-block h3">40%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Reduction in average handling time </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <span class="d-block h3">20%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Improvement in 1<sup>st</sup> call resolution </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--stat animation animation--effect-3-scroll"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <span class="d-block h3">15%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Decrease in misroutes </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master bg--card-pressed section-master--bg-image section-master--layout-header-horizontal-alignment-center animation animation--effect-2-scroll"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Pricing%20-BG-%201600x804?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&hei=608&qlt=100&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="ocf9d9" id="Pricing"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--alignment-centered animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Pricing </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Dynamics 365 Customer Service pricing</h2> "> <div data-oc-token-text> <h2>Dynamics 365 Customer Service pricing</h2> </div> </div> <div class="block-heading__button-group"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn " data-bi-ecn="See pricing details" data-bi-ehn="Dynamics 365 Customer Service pricing" data-bi-tags="{"BiLinkName":"seepricingdetails"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service pricing" data-bi-bhvr="232" data-bi-cn="See pricing details" data-bi-compnm="Three Up Cards" target="_self" data-oc="oc21b8" data-bi-ct="Component Button" id="action-oc21b8" href="https://www.microsoft.com/en-sg/dynamics-365/products/customer-service/pricing" data-bi-sn="1" aria-label="See pricing details for Dynamics 365 Customer Service solutions and add-ins." data-bi-view="Pricing | Dynamics 365 Customer Service pricing" data-isenvauthor="false"> <span class="btn__text">See pricing details</span> </a> </div> </div> <div class="parsys block-heading__slot"> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="sku-cards" class="sku-cards tabs" data-component-id="216141b816281ca36b9f62de1b6844b8"> <div class="sku-cards layout layout--cols-3"> <div class="sku-cards__card layout__col"> <div ocr-component-name="card-plan-detail" data-component-id="28e00fa935851163f2133f46ebdaa86b" class="card-plan-detail card-plan-detail--product card-plan-detail--vertical"> <div class="card-plan-detail__style-div"></div> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0lfnk_skuid0001_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Customer Service Professional</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management. </div> </div> <div class="sku__pricing" data-ocr-pricing-render="pricing" aria-hidden="false"> <div class="sku__pricing-current"> <span class="oc-displayListPrice">USD$50.00</span> </div> </div> <div class="sku__detail-recurrence"> <span class="oc-displayUnit">user/month</span> </div> <div class="sku__note"> <span>Price does not include GST.</span> </div> <div class="sku__buttons"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Customer Service pricing" data-bi-tags="{"BiLinkName":"contactUs1"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service pricing" data-bi-bhvr="0" data-bi-cn="Contact us" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="oc6b6e" data-bi-ct="Card Button" id="action-oc6b6e" href="https://go.microsoft.com/fwlink/?linkid=2253376&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Contact us for Dynamics 365 pricing, demos, trials, and support - Dynamics 365 Customer Service Professional" data-bi-view="Pricing | Dynamics 365 Customer Service pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> </div> <template data-ocr-pricing-config="{"requestQuery":"a0c4p0_pidcfq7ttc0lfnk_skuid0001_r2p1","discountedTextTemplate":"Originally starting from %{msrpPrice} now starting from %{listPrice}","isRequestModeAjax":false,"isProductPriceOverridden":false,"isUsingProductTitle":true,"displayUnitMap":{"CFQ7TTC0LFNK":"user/month"}}"> <div class="sku__paragraph" data-ocr-pricing-content="paragraph"> <div data-oc-token-text> Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management. </div> </div> <div class="sku__note" data-ocr-pricing-content="disclaimer"> <span>Price does not include GST.</span> </div> <div class="sku__buttons" data-ocr-pricing-content="links"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Customer Service pricing" data-bi-tags="{"BiLinkName":"contactUs1"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service pricing" data-bi-bhvr="0" data-bi-cn="Contact us" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="oc6b6e" data-bi-ct="Card Button" id="action-oc6b6e" href="https://go.microsoft.com/fwlink/?linkid=2253376&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Contact us for Dynamics 365 pricing, demos, trials, and support - Dynamics 365 Customer Service Professional" data-bi-view="Pricing | Dynamics 365 Customer Service pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> <div class="sku__unavailable not-found" data-ocr-pricing-content="unavailable"> The version of Microsoft 365 is not available in your country/region. Visit <a href="https://go.microsoft.com/fwlink/p/?LinkID=506577" target="_self">Microsoft Store</a> to find out which versions of Microsoft 365 are available in your country/region. </div> </template> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-product-pricing-templates/sku.min.ACSHASH305e80cb22d0f14e474c408c181cb792.js"></script> </div> </div> </div> </div> <div class="sku-cards__card layout__col"> <div ocr-component-name="card-plan-detail" data-component-id="28e00fa935851163f2133f46ebdaa86b" class="card-plan-detail card-plan-detail--product card-plan-detail--vertical card-plan-detail--grid-card"> <div class="card-plan-detail__style-div"></div> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0lfdz_skuid0001_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Customer Service Enterprise</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Get advanced customer service capabilities for a personalized experience, improved service representative productivity, and optimized operations. </div> </div> <div class="sku__pricing" data-ocr-pricing-render="pricing" aria-hidden="false"> <div class="sku__pricing-current"> <span class="oc-displayListPrice">USD$105.00</span> </div> </div> <div class="sku__detail-recurrence"> <span class="oc-displayUnit">user/month</span> </div> <div class="sku__note"> <span>Price does not include GST.</span> </div> <div class="sku__buttons"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Customer Service pricing" data-bi-tags="{"BiLinkName":"contactUs2"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service pricing" data-bi-bhvr="0" data-bi-cn="Contact us" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="ocbcb8" data-bi-ct="Card Button" id="action-ocbcb8" href="https://go.microsoft.com/fwlink/?linkid=2253376&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Contact us for Dynamics 365 pricing, demos, trials, and support - Dynamics 365 Customer Service Enterprise" data-bi-view="Pricing | Dynamics 365 Customer Service pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> </div> <template data-ocr-pricing-config="{"requestQuery":"a0c4p0_pidcfq7ttc0lfdz_skuid0001_r2p1","discountedTextTemplate":"Originally starting from %{msrpPrice} now starting from %{listPrice}","isRequestModeAjax":false,"isProductPriceOverridden":false,"isUsingProductTitle":true,"displayUnitMap":{"CFQ7TTC0LFDZ":"user/month"}}"> <div class="sku__paragraph" data-ocr-pricing-content="paragraph"> <div data-oc-token-text> Get advanced customer service capabilities for a personalized experience, improved service representative productivity, and optimized operations. </div> </div> <div class="sku__note" data-ocr-pricing-content="disclaimer"> <span>Price does not include GST.</span> </div> <div class="sku__buttons" data-ocr-pricing-content="links"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Customer Service pricing" data-bi-tags="{"BiLinkName":"contactUs2"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service pricing" data-bi-bhvr="0" data-bi-cn="Contact us" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="ocbcb8" data-bi-ct="Card Button" id="action-ocbcb8" href="https://go.microsoft.com/fwlink/?linkid=2253376&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Contact us for Dynamics 365 pricing, demos, trials, and support - Dynamics 365 Customer Service Enterprise" data-bi-view="Pricing | Dynamics 365 Customer Service pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> <div class="sku__unavailable not-found" data-ocr-pricing-content="unavailable"> The version of Microsoft 365 is not available in your country/region. Visit <a href="https://go.microsoft.com/fwlink/p/?LinkID=506577" target="_self">Microsoft Store</a> to find out which versions of Microsoft 365 are available in your country/region. </div> </template> </div> </div> </div> </div> <div class="sku-cards__card layout__col"> <div ocr-component-name="card-plan-detail" data-component-id="28e00fa935851163f2133f46ebdaa86b" class="card-plan-detail card-plan-detail--product card-plan-detail--vertical card-plan-detail--grid-card"> <div class="card-plan-detail__style-div"></div> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0tdkx_skuid0005_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Customer Service Premium</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI. </div> </div> <div class="sku__pricing" data-ocr-pricing-render="pricing" aria-hidden="false"> <div class="sku__pricing-current"> <span class="oc-displayListPrice">USD$195.00</span> </div> </div> <div class="sku__detail-recurrence"> <span class="oc-displayUnit">user/month</span> </div> <div class="sku__note"> <span>Price does not include GST.</span> </div> <div class="sku__buttons"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Customer Service pricing" data-bi-tags="{"BiLinkName":"Contactus9"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service pricing" data-bi-bhvr="0" data-bi-cn="Contact us" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="oc7b05" data-bi-ct="Card Button" id="action-oc7b05" href="https://go.microsoft.com/fwlink/?linkid=2275495&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Pricing | Dynamics 365 Customer Service pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> </div> <template data-ocr-pricing-config="{"requestQuery":"a0c4p0_pidcfq7ttc0tdkx_skuid0005_r2p1","discountedTextTemplate":"Originally starting from %{msrpPrice} now starting from %{listPrice}","isRequestModeAjax":false,"isProductPriceOverridden":false,"isUsingProductTitle":true,"displayUnitMap":{"CFQ7TTC0TDKX":"user/month"}}"> <div class="sku__paragraph" data-ocr-pricing-content="paragraph"> <div data-oc-token-text> Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI. </div> </div> <div class="sku__note" data-ocr-pricing-content="disclaimer"> <span>Price does not include GST.</span> </div> <div class="sku__buttons" data-ocr-pricing-content="links"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--sm " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Customer Service pricing" data-bi-tags="{"BiLinkName":"Contactus9"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service pricing" data-bi-bhvr="0" data-bi-cn="Contact us" data-bi-compnm="Three Up Cards" data-regenerate-fwlink="true" target="_blank" data-oc="oc7b05" data-bi-ct="Card Button" id="action-oc7b05" href="https://go.microsoft.com/fwlink/?linkid=2275495&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Learn more about Dynamics 365 Contact Center" data-bi-view="Pricing | Dynamics 365 Customer Service pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> <div class="sku__unavailable not-found" data-ocr-pricing-content="unavailable"> The version of Microsoft 365 is not available in your country/region. Visit <a href="https://go.microsoft.com/fwlink/p/?LinkID=506577" target="_self">Microsoft Store</a> to find out which versions of Microsoft 365 are available in your country/region. </div> </template> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--bg-image section-master--layout-header-vertical-alignment-middle section-master--layout-slot-vertical-alignment-middle section-master--bg-position-center"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Partners-BG-1600x718?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=898&qlt=100&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc3753" id="Partners"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-m animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Partners </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Discover Microsoft partners</h2> "> <div data-oc-token-text> <h2>Discover Microsoft partners</h2> </div> </div> <div class="block-heading__button-group"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="three-up-cards" data-component-id="bb3c6b0b0eda6b639abbfd2e9d327f01" class="three-up-cards layout layout--cols-3 animation animation--effect-3-scroll"> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Partners-card1-Consulting-services-416%20x%20179?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A group of people sitting in a conference room." loading="lazy" data-oc="oc1e18" id="image-oc1e18"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--align-stacked"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Consulting services</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Consulting services</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Access a wide range of architecture planning, implementation, and support services. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Browse services" data-bi-ehn="Consulting services" data-bi-tags="{"BiLinkName":"browseservices"}" tabindex="0" data-bi-hn="Consulting services" data-bi-bhvr="230" data-bi-cn="Browse services" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oca259" data-bi-ct="Card Link" id="action-oca259" href="https://go.microsoft.com/fwlink/p/?linkid=2253311&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Browse services | Find the right app | Microsoft AppSource Dynamics 365 Customer Service Consulting" data-bi-view="Partners | Discover Microsoft partners"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Browse services</span> </a> </div> </div> </div> </div> </div> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Partners-card2-Partner-apps-416%20x%20179?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=85&fit=constrain" class=" " alt="A man and woman sitting at a conference table looking at a laptop." loading="lazy" data-oc="oc1c91" id="image-oc1c91"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--align-stacked"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Partner apps</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Partner apps</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Browse apps" data-bi-ehn="Partner apps" data-bi-tags="{"BiLinkName":"browseApps"}" tabindex="0" data-bi-hn="Partner apps" data-bi-bhvr="230" data-bi-cn="Browse apps" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="ocbdb1" data-bi-ct="Card Link" id="action-ocbdb1" href="https://go.microsoft.com/fwlink/p/?linkid=2253160&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Browse apps. Find the right app on Microsoft AppSource Dynamics 365 Customer Service Apps page." data-bi-view="Partners | Discover Microsoft partners"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Browse apps</span> </a> </div> </div> </div> </div> </div> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Partners-card3-FastTrack-for-Dynamics-365-416%20x%20179?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=85&fit=constrain" class=" " alt="A group of people sitting around a table and smiling." loading="lazy" data-oc="oc118a" id="image-oc118a"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--align-stacked"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>FastTrack for Dynamics 365</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">FastTrack for Dynamics 365</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Go live confidently with onboarding and training led by Microsoft experts and partners. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Learn more" data-bi-ehn="FastTrack for Dynamics 365" data-bi-tags="{"BiLinkName":"learnmore2"}" tabindex="0" data-bi-hn="FastTrack for Dynamics 365" data-bi-bhvr="231" data-bi-cn="Learn more" data-bi-compnm="Carousel" target="_self" data-oc="oce19b" data-bi-ct="Card Link" id="action-oce19b" href="https://www.microsoft.com/en-sg/dynamics-365/fast-track-implementation" data-bi-sn="3" aria-label="Learn more about how to Accelerate your Dynamics 365 implementation" data-bi-view="Partners | Discover Microsoft partners"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Learn more</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--layout-slot-horizontal-alignment-right section-master--layout-slot-vertical-alignment-middle"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CustomerStories-BG-1600x932?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1164&qlt=100&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc6a35" id="Customer-stories"> <div class="row"> <div class="col"> <div class="layout section-master__layout section-master--layout-cols-2 "> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-s animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Customer stories </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Real customers, real results</h2> "> <div data-oc-token-text> <h2>Real customers, real results</h2> </div> </div> <div class="block-heading__button-group"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> </div> </div> </div> </div> </div> <div class="layout__col"> <div class="section-master__layout-slot "> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--secondary " data-bi-ecn="Browse all customer stories" data-bi-ehn="Real customers, real results" data-bi-tags="{"BiLinkName":"exploreallcustomerstories"}" tabindex="0" data-bi-hn="Real customers, real results" data-bi-bhvr="231" data-bi-cn="Browse all customer stories" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc21b8" data-bi-ct="Component Button" id="action-oc21b8-1" href="https://go.microsoft.com/fwlink/?linkid=2255343&clcid=0x4809&culture=en-sg&country=sg" aria-label="Browse all customer stories" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Browse all customer stories</span> </a> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="carousel" class="carousel animation animation--effect-6-scroll" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--indicator-media-bar carousel--type-case-study" data-oc="occb7f" id="carousel-occb7f"> <section class="carousel__section " aria-label="CUSTOMER STORIES section" data-mount="ocr-carousel"> <span id="carousel-carousel-occb7f-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite"></span> <div class="carousel__controls carousel__container" id="carousel-occb7f-controls"> <button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-occb7f" aria-controls="carousel-occb7f-carousel__container" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <span class="sr-only" id="carousel-control-prev-carousel-occb7f">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li> <a href="#carousel-occb7f-0" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-0" aria-label="Slide 1 Microsoft Slide 1 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Microsoft Logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=95" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc2b77" id="image-oc2b77"/> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occb7f-1" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-1" aria-label="Slide 2 Aberdeen City Council Slide 2 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Aberdeen city council logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-2-The-Aberdeen-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fit=constrain" class=" " alt="Aberdeen city council logo" loading="lazy" data-oc="oc2b77" id="image-oc2b77"/> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occb7f-2" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-2" aria-label="Slide 3 Microsoft Slide 3 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Microsoft Logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=95" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc2b77" id="image-oc2b77"/> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occb7f-3" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-3" aria-label="Slide 4 Natwest Group Slide 4 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Natwest group logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-3-NatWest-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fit=constrain" class=" " alt="Natwest group logo" loading="lazy" data-oc="oc33c8" id="image-oc33c8"/> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occb7f-4" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-4" aria-label="Slide 5 Lufthansa Cargo Slide 5 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="Lufthansa cargo logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-4-Lufthansa-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=95" class=" " alt="Lufthansa cargo logo" loading="lazy" data-oc="oc392c" id="image-oc392c"/> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occb7f-5" class="carousel__indicators-item" role="button" aria-controls="carousel-occb7f-5" aria-label="Slide 6 Vattenfall Slide 6 indicator" aria-current="false" data-current-slide-translatable="current slide" data-bi-an="vattenfall logo" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-5-Vattenfall-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fit=constrain" class=" " alt="vattenfall logo" loading="lazy" data-oc="occc5e" id="image-occc5e"/> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> </ol> <button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-occb7f" aria-controls="carousel-occb7f-carousel__container" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Real customers, real results" data-bi-hn="Real customers, real results" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Customer stories | Real customers, real results"> <span class="sr-only" id="carousel-control-next-carousel-occb7f">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-occb7f-carousel__container" class="carousel__container layout layout--overflow "> <div role="group" aria-roledescription="slide" id="carousel-occb7f-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1-CustomerStories-656x478?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man working on laptop in an office." loading="lazy" data-oc="ocadd0" id="image-ocadd0"/> </div> <div class="media__slot"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="btn btn--icon btn--icon-only " data-target="#modal-testimonial" data-bi-ecn="Modal" role="button" data-bi-ehn="Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service." data-bi-tags="{"BiLinkName":"modal"}" tabindex="0" data-bi-hn="Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service." data-bi-bhvr="240" data-bi-cn="Modal" data-bi-compnm="Carousel" target="_self" data-bi-an="Microsoft Logo" data-oc="oce890" data-bi-ct="Card Button" id="action-oce890" href="#modal-testimonial" aria-label="Watch the video about Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service." data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex"> <span class="glyph-prepend glyph-prepend-play-solid" role="presentation" aria-hidden="true"> </span> </div> </a> </div> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc9205" id="image-oc9205"/> </div> </div> </div> <div data-oc-token-text> <span class="d-block h4">Microsoft service representatives become super reps with Copilot in Dynamics 365 Customer Service.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-1"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <span class="d-block h3">50%</span> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Process time savings </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"> <img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt/> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div><div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service." data-bi-tags="{"BiLinkName":"readthestory1"}" tabindex="0" data-bi-hn="Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Microsoft Logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story12" href="https://go.microsoft.com/fwlink/?linkid=2264775&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Read the story - How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-2-The-Aberdeen-City-Council-664x515?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=1030&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="A bridge over a river." loading="lazy" data-oc="ocadd0" id="image-ocadd0"/> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-2-The-Aberdeen-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Aberdeen city council logo" width="175" loading="lazy" data-oc="oc9205" id="image-oc9205"/> </div> </div> </div> <div data-oc-token-text> <span class="d-block h4">Aberdeen City Council uses Customer Service to save time and money on data collection, leading to faster help for residents.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-2"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> £2M+ </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Saved annually </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 218 </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Minutes saved per case (average) </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"> <img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt/> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div><div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Aberdeen City Council uses Customer Service to save time and money on data collection, leading to faster help for residents." data-bi-tags="{"BiLinkName":"readthestory2"}" tabindex="0" data-bi-hn="Aberdeen City Council uses Customer Service to save time and money on data collection, leading to faster help for residents." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Aberdeen city council logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story2" href="https://go.microsoft.com/fwlink/p/?linkid=2253516&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Read the story - How Aberdeen City Council helps more vulnerable people by taking a platform approach with Dynamics 365 Customer Service" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label="3 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-1-Microsoft-664x483?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man wearing a headset in an office." loading="lazy" data-oc="ocadd0" id="image-ocadd0"/> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-1-microsoft-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Microsoft Logo" loading="lazy" data-oc="oc9205" id="image-oc9205"/> </div> </div> </div> <div data-oc-token-text> <span class="d-block h4">Microsoft empowers its service representatives and modernizes its support team to AI-powered customer service.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-2"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 31% </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Increase in first-call resolution </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 20% </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Decrease in missed routes </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"> <img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt/> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div><div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Microsoft empowers its agents and modernizes its support team to AI-powered customer service." data-bi-tags="{"BiLinkName":"readthestory1"}" tabindex="0" data-bi-hn="Microsoft empowers its agents and modernizes its support team to AI-powered customer service." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Microsoft Logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story1" href="https://go.microsoft.com/fwlink/p/?linkid=2253423&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Read the story - How Microsoft empowers support engineers to shine brighter with Dynamics 365 Customer Service" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-3" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 3" aria-label="4 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-3-NatWest-664x483?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=95&fit=constrain" class=" " alt="A man and woman are looking at a laptop." loading="lazy" data-oc="oc5a6d" id="image-oc5a6d"/> </div> <div class="media__slot"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-3-NatWest-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Natwest group logo" loading="lazy" data-oc="occb48" id="image-occb48"/> </div> </div> </div> <div data-oc-token-text> <span class="d-block h4">NatWest streamlines its legacy systems to provide faster and more responsive customer service.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-2"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> £10M+ </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Savings on software </div> </div> </div> </div> </div> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 50M </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Customer interactions per year </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"> <img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt/> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div><div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="NatWest streamlines its legacy systems to provide faster and more responsive customer service." data-bi-tags="{"BiLinkName":"readthestory3"}" tabindex="0" data-bi-hn="NatWest streamlines its legacy systems to provide faster and more responsive customer service." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Natwest group logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story3" href="https://go.microsoft.com/fwlink/p/?linkid=2253321&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Read the story - How NatWest moves to Microsoft Dynamics 365 Customer Service resulting in £10m+ software savings" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-4" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 4" aria-label="5 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-4-Lufthansa-Cargo-664x483?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=95&fit=constrain" class=" " alt="Image of Lufthansa Cargo Airplane" loading="lazy" data-oc="oc9976" id="image-oc9976"/> </div> <div class="media__slot"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-4-Lufthansa-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="Lufthansa cargo logo" loading="lazy" data-oc="oc0197" id="image-oc0197"/> </div> </div> </div> <div data-oc-token-text> <span class="d-block h4">With a 360-degree view of the customer, Lufthansa Cargo seamlessly manages record-breaking growth.</span> </div> </div> <div class="testimonial-card__stats"> <div ocr-component-name="stats" class="stats tabs" data-component-id="bb3015a4d1784d8c89c058be74efc373"> <div class="stats layout layout--cols-1"> <div class="stats__stat layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s block-feature--stat"> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> 30% </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Decreased operating cost </div> </div> </div> </div> </div> </div> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"> <img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt/> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div><div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="With a 360-degree view of the customer, Lufthansa Cargo seamlessly manages record-breaking growth." data-bi-tags="{"BiLinkName":"readthestory4"}" tabindex="0" data-bi-hn="With a 360-degree view of the customer, Lufthansa Cargo seamlessly manages record-breaking growth." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Lufthansa cargo logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story4" href="https://go.microsoft.com/fwlink/p/?linkid=2252980&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="3" aria-label="Read the story - How with a “360-degree view of the customer” Lufthansa Cargo seamlessly manages record-breaking growth" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-occb7f-5" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 5" aria-label="6 of 6"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-5-Vattenfall-image-664x419?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1328&hei=966&qlt=95&fit=constrain" class=" " alt="A woman is charging her BMW i3 in front of a house." loading="lazy" data-oc="oc70dd" id="image-oc70dd"/> </div> <div class="media__slot"> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset rounded-s"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/CUSTOMER-STORIES-Logo-5-Vattenfall-174x75?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=174&hei=75&qlt=95&fmt=png-alpha&fit=constrain" class=" " alt="vattenfall logo" loading="lazy" data-oc="ocd4aa" id="image-ocd4aa"/> </div> </div> </div> <div data-oc-token-text> <span class="d-block h4">Vattenfall simplifies and scales for climate-neutral solutions while supporting customers and sustainable innovation.</span> </div> </div> <div class="testimonial-card__footer"> <div class="testimonial-card__products"> <div class="label " data-oc-token-text> <h3><span class="d-block h6">Products</span></h3> </div> <div ocr-component-name="block-slim" class="block-slim block-slim--related-products" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-list" data-component-id="9a71882adcc03ab3e1be8cd12015f1a9" class="list-item"> <div class="list-item__inner d-flex align-items-center" data-en-title="Customer Service"> <div class="list-item__leading"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div class="ocr-img media__asset"> <img src="/content/dam/microsoft/final/en-us/microsoft-product-and-services/power-platform/power-bi-migration/customer-service.png" aria-hidden="true" role="presentation" alt/> </div> </div> </div> </div> <div class="list-item__content flex-grow-1 d-flex flex-column"> <div class="fg--base-strong label list-item__content-title"> <div class=" mb-0"> <div data-oc-token-text> Customer Service </div> </div> </div> </div> </div> </div> </div> </div> <div><div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Read the story" data-bi-ehn="Vattenfall simplifies and scales for climate-neutral solutions while supporting customers and sustainable innovation." data-bi-tags="{"BiLinkName":"readthestory5"}" tabindex="0" data-bi-hn="Vattenfall simplifies and scales for climate-neutral solutions while supporting customers and sustainable innovation." data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="vattenfall logo" data-oc="oc30f5" data-bi-ct="Card Button" id="action-story5" href="https://go.microsoft.com/fwlink/p/?linkid=2253323&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="4" aria-label="Read the story - How Vattenfall Streamlines sales and service, scales for sustainability and growth with Dynamics 365" data-bi-view="Customer stories | Real customers, real results" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to CUSTOMER STORIES section</a> </section> </div></div> </div> </div> </div> </div> <div ocr-component-name="modal" data-component-id="d73704b488e9f411875cbdfb1198c533" class="reimagine-modal"> <div class="modal-wrapper modal--full-screen"> <div data-mount="reimagine-modal" class="modal fade theme-day" id="modal-testimonial" role="dialog" aria-hidden="true" tabindex="-1"> <div class="modal-header align-items-center"> <h2 class="container"></h2> <button class="modal-close btn btn--icon-only btn--secondary theme-night" data-dismiss="modal" aria-label="close"> <span class="glyph-prepend glyph-prepend-cancel" aria-hidden="true"></span> </button> </div> <div class="modal-dialog container "> <div class="modal-col d-flex justify-content-center"> <div class="modal-content justify-content-center my-l w-100"> <div class="modal-body theme-day"> <div class="parsys"> <div class="cascade-media-player" data-component-id="d61b66016a6d9ab7d4619e3866ac611a"> <div> <script type="module" src="https://www.microsoft.com/videoplayer/ump.mjs"></script> <link rel="stylesheet" href="/etc.clientlibs/microsoft/components/content/inline-video/v2/cascade-media-player/clientlibs/site.min.ACSHASH131d95cf2ec0e511b73b264fa0c84059.css" type="text/css"> <div class="ump-container ump-inherit"> <universal-media-player options="{"playButtonSize":"medium","sources":[{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/ModernService-1-AVS.m3u8?packagedStreaming=true","type":"HLS"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/ModernService-0x720-3266k-1","type":"MP4","quality":"HQ"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/ModernService-0x1080-6439k-1","type":"MP4","quality":"HD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/ModernService-0x540-2160k-1","type":"MP4","quality":"SD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/ModernService-0x360-958k-1","type":"MP4","quality":"LO"}],"downloadableFiles":[{"mediaType":"transcript","locale":"en-us","url":"/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/videos/microsoft-modern-service-video/ModernService_transcript_en-us.txt"}],"partnerName":"cas","aspectRatio":"16:9","language":"en-SG","title":"Copilot in Dynamics 365 Customer Service","autoplay":false,"maskLevel":"0","layout":"fluid","playFullScreen":false,"ccFiles":[{"ccType":"TTML","locale":"en-us","url":"/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/videos/microsoft-modern-service-video/ModernService_cc_en-us.ttml"}],"playButtonTheme":"dark","qualityBehavior":"auto","loop":false,"percentage":0,"share":false,"id":"061ba79c-9389-49c2-bb21-a10dc70ce7e1","poster":"https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1-CustomerStories-656x478?scl=1","muted":false,"reporting":true}"></universal-media-player> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container" oc-component-name="utility-container"> <div class=" mt-n1 " data-oc="ocd051" id="utility-container-ocd051"> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--density-compact section-master--layout-slot-horizontal-alignment-right section-master--blade-card-carousel"> <div class="container" data-oc="oc3753" id="Resources"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-m animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> Resources </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Find resources in your favorite formats</h2> "> <div data-oc-token-text> <h2>Find resources in your favorite formats</h2> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="tabs-pill-bar" class="tabs-pill-bar tabs animation animation--effect-2-scroll" data-component-id="a6ec002c9fc08e6eb70ef3ac2ba79ac3"> <div class="cmp-tabs d-contents" data-cmp-is="tabs"> <div class="pill-bar no-gutters "> <div id="pill-bar_tabs-pill-bar-oce365" data-mount="tab-slider" class="col"> <div class="tab-overflow"> <div class="tab-window"> <div class="tab-group" role="tablist"> <button id="tabs-pill-bar-oce365_tab0-tab" data-cmp-hook-tabs="tab" class="pill-bar__item active" href="#tabs-pill-bar-oce365_tab0" role="tab" data-mount="ocr-tabs" aria-label="Analyst reports" aria-controls="tabs-pill-bar-oce365_tab0" aria-selected="true" aria-disabled="" tabindex="0" data-bi-an="Tab_1_Analyst reports" data-bi-ecn="Analyst reports" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Pill Nav" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Analyst reports" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="pill-bar__item__label">Analyst reports</span> </button> <button id="tabs-pill-bar-oce365_tab1-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-oce365_tab1" role="tab" data-mount="ocr-tabs" aria-label="E-books and research" aria-controls="tabs-pill-bar-oce365_tab1" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_2_E-books and research" data-bi-ecn="E-books and research" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Pill Nav" data-bi-hn="Find resources in your favorite formats" data-bi-cn="E-books and research" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="pill-bar__item__label">E-books and research</span> </button> <button id="tabs-pill-bar-oce365_tab2-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-oce365_tab2" role="tab" data-mount="ocr-tabs" aria-label="Webinars" aria-controls="tabs-pill-bar-oce365_tab2" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_3_Webinars" data-bi-ecn="Webinars" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Pill Nav" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Webinars" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="pill-bar__item__label">Webinars</span> </button> <button id="tabs-pill-bar-oce365_tab3-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-oce365_tab3" role="tab" data-mount="ocr-tabs" aria-label="Blogs" aria-controls="tabs-pill-bar-oce365_tab3" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_4_Blogs" data-bi-ecn="Blogs" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Pill Nav" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Blogs" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="pill-bar__item__label">Blogs</span> </button> <button id="tabs-pill-bar-oce365_tab4-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-oce365_tab4" role="tab" data-mount="ocr-tabs" aria-label="Videos and infographics" aria-controls="tabs-pill-bar-oce365_tab4" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_5_Videos and infographics" data-bi-ecn="Videos and infographics" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Pill Nav" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Videos and infographics" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="pill-bar__item__label">Videos and infographics</span> </button> <button id="tabs-pill-bar-oce365_tab5-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-oce365_tab5" role="tab" data-mount="ocr-tabs" aria-label="Other resources" aria-controls="tabs-pill-bar-oce365_tab5" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_6_Other resources" data-bi-ecn="Other resources" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Pill Nav" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Other resources" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="pill-bar__item__label">Other resources</span> </button> </div> </div> </div> <div class="tab-arrows"> <button type="button" class="arrow-prev" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Nav Left" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Previous" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only">Previous</span> </button> <div class="arrow-prev pill-bar__arrow-prev-bg"></div> <button type="button" class="arrow-next" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Find resources in your favorite formats" data-bi-ct="Nav Right" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Next" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only">Next</span> </button> <div class="arrow-next pill-bar__arrow-next-bg"></div> </div> </div> </div> <div class="row"> <div class="col"> <div class="tab-panel-group"> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-oce365_tab0" class="tab-panel fade show active" role="tabpanel" aria-labelledby="_tab0-tab" tabindex="0tabs-pill-bar-oce365"> <div><div ocr-component-name="carousel" class="carousel animation animation--effect-5-scroll carousel--card-grid" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--type-regular" data-oc="occ193" id="carousel-occ193"> <section class="carousel__section " aria-label="RESOURCES - Analyst reports tab section" data-mount="ocr-carousel"> <span id="carousel-carousel-occ193-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite"></span> <div class="carousel__controls carousel__container" id="carousel-occ193-controls"> <button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-occ193" aria-controls="carousel-occ193-carousel__container" data-bi-an="Tab_1_Analyst reports" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-prev-carousel-occ193">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li> <a href="#carousel-occ193-0" class="carousel__indicators-item" role="button" aria-controls="carousel-occ193-0" aria-label="Slide 1 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occ193-1" class="carousel__indicators-item" role="button" aria-controls="carousel-occ193-1" aria-label="Slide 2 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occ193-2" class="carousel__indicators-item" role="button" aria-controls="carousel-occ193-2" aria-label="Slide 3 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> </ol> <button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-occ193" aria-controls="carousel-occ193-carousel__container" data-bi-an="Tab_1_Analyst reports" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-next-carousel-occ193">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-occ193-carousel__container" class="carousel__container layout layout--overflow layout--cols-3"> <div role="group" aria-roledescription="slide" id="carousel-occ193-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 3"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/resources1.2?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="Forrester logo" loading="lazy" data-oc="oc97be" id="image-oc97be"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Forrester Consulting</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Study </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Forrester Consulting</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Discover the ROI customers realized with Dynamics 365 Customer Service in this Forrester Consulting Total Economic Impact™ study commissioned by Microsoft.<sup><a aria-label="Footnote 1" id="footnotes-1" href="#footnote-1" class="ms-rte-link">1</a></sup> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the study " data-bi-ehn="Forrester Consulting" data-bi-tags="{"BiLinkName":"readtheblog1"}" tabindex="0" data-bi-hn="Forrester Consulting" data-bi-bhvr="231" data-bi-cn="Read the study " data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_All" data-oc="oc6f25" data-bi-ct="Card Link" id="action-oc6f25readmore1" href="https://go.microsoft.com/fwlink/?linkid=2267300&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Read the study: The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the study </span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occ193-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 3"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/resources1.2?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="Forrester logo" loading="lazy" data-oc="oca4b5" id="image-oca4b5"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>The Forrester Wave</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Report </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">The Forrester Wave</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Microsoft was named a Leader in The Forrester Wave<sup>TM</sup>: Customer Service Solutions, Q1 2024. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the blog" data-bi-ehn="The Forrester Wave" data-bi-tags="{"BiLinkName":"readthereport2"}" tabindex="0" data-bi-hn="The Forrester Wave" data-bi-bhvr="0" data-bi-cn="Read the blog" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_All" data-oc="oc30a1" data-bi-ct="Card Link" id="action-oc30a1readmore3" href="https://go.microsoft.com/fwlink/?linkid=2265808&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Read the blog: Microsoft is a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the blog</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occ193-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label="3 of 3"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-1.1-Gartner-Magic-640x275?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="Gartner Logo" loading="lazy" data-oc="oc8a4e" id="image-oc8a4e"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Gartner Magic Quadrant</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Report </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Gartner Magic Quadrant</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center.<sup><a aria-label="Footnote 2" id="note2" href="#footnote2" class="ms-rte-link">2</a></sup> </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the blog" data-bi-ehn="Gartner Magic Quadrant" data-bi-tags="{"BiLinkName":"readthereport3"}" tabindex="0" data-bi-hn="Gartner Magic Quadrant" data-bi-bhvr="0" data-bi-cn="Read the blog" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_All" data-oc="oc30a1" data-bi-ct="Card Link" id="action-oc30a1readmore2" href="https://go.microsoft.com/fwlink/?linkid=2259301&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="3" aria-label="Read the blog: Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the blog</span> </a> </div> </div> </div> </div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to RESOURCES - Analyst reports tab section</a> </section> </div></div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-oce365_tab1" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab1-tab" tabindex="1tabs-pill-bar-oce365" hidden> <div><div ocr-component-name="carousel" class="carousel animation animation--effect-5-scroll carousel--card-grid" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--type-regular" data-oc="ocd6e4" id="carousel-ocd6e4"> <section class="carousel__section " aria-label="RESOURCES - E-books and research tab section" data-mount="ocr-carousel"> <span id="carousel-carousel-ocd6e4-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite" data-multi-slide-translatable=" " data-single-slide-translatable=" "></span> <div class="carousel__controls carousel__container" id="carousel-ocd6e4-controls"> <button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-ocd6e4" aria-controls="carousel-ocd6e4-carousel__container" data-bi-an="Tab_2_E-books and research" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-prev-carousel-ocd6e4">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li> <a href="#carousel-ocd6e4-0" class="carousel__indicators-item" role="button" aria-controls="carousel-ocd6e4-0" aria-label="Slide 1 2 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-ocd6e4-1" class="carousel__indicators-item" role="button" aria-controls="carousel-ocd6e4-1" aria-label="Slide 2 3 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-ocd6e4-2" class="carousel__indicators-item" role="button" aria-controls="carousel-ocd6e4-2" aria-label="Slide 3 4 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> </ol> <button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-ocd6e4" aria-controls="carousel-ocd6e4-carousel__container" data-bi-an="Tab_2_E-books and research" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-next-carousel-ocd6e4">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-ocd6e4-carousel__container" class="carousel__container layout layout--overflow layout--cols-3"> <div role="group" aria-roledescription="slide" id="carousel-ocd6e4-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 3"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-2.2-Five-keys-to-customer-service-success-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A man is sitting at a table with a laptop." loading="lazy" data-oc="ocdb95" id="image-ocdb95"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Five keys to customer service success</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> E-book </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Five keys to customer service success</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Read how to attract loyal customers and increase your revenue with personalized service, technology, and automation. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Get the e-book" data-bi-ehn="Five keys to customer service success" data-bi-tags="{"BiLinkName":"gettheebook2"}" tabindex="0" data-bi-hn="Five keys to customer service success" data-bi-bhvr="0" data-bi-cn="Get the e-book" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_Policy" data-oc="oc6106" data-bi-ct="Card Link" id="action-oc6106" href="https://go.microsoft.com/fwlink/p/?linkid=2203608&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Get the e-book "Five Keys to Future-Proofing Your Customer Service Success"" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Get the e-book</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-ocd6e4-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 3"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-2.3-Assess-your-customer-service-sophistication-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A man and woman looking at a computer screen." loading="lazy" data-oc="oc6c6e" id="image-oc6c6e"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Assess your customer service sophistication</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Research </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Assess your customer service sophistication</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn how to level up your service experience with the Service Sophistication Model. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Download the report" data-bi-ehn="Assess your customer service sophistication" data-bi-tags="{"BiLinkName":"downloadthereport"}" tabindex="0" data-bi-hn="Assess your customer service sophistication" data-bi-bhvr="0" data-bi-cn="Download the report" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_Policy" data-oc="oc6106" data-bi-ct="Card Link" id="action-oc6106123" href="https://go.microsoft.com/fwlink/?linkid=2266596&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="3" aria-label="Download the report - Global State of Customer Service Sophistication" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Download the report</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-ocd6e4-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label="3 of 3"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-2.4-Ignite-always-on-service-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A business woman wearing glasses and holding a cell phone." width="832" height="357" loading="lazy" data-oc="oc6c6e" id="image-oc6c6e"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Ignite always-on service</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> E-book </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Ignite always-on service</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Read how to deliver exceptional service all day, every day by incorporating five key elements. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Get the e-book" data-bi-ehn="Ignite always-on service" data-bi-tags="{"BiLinkName":"gettheebook3"}" tabindex="0" data-bi-hn="Ignite always-on service" data-bi-bhvr="0" data-bi-cn="Get the e-book" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_Policy" data-oc="oc6106" data-bi-ct="Card Link" id="action-oc6106123788" href="https://go.microsoft.com/fwlink/p/?linkid=2253525&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="4" aria-label="Get the e-book: Five Ingredients to Ignite Always-On Service" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Get the e-book</span> </a> </div> </div> </div> </div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to RESOURCES - E-books and research tab section</a> </section> </div></div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-oce365_tab2" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab2-tab" tabindex="2tabs-pill-bar-oce365" hidden> <div><div ocr-component-name="carousel" class="carousel animation animation--effect-5-scroll carousel--card-grid" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--type-regular" data-oc="ocafda" id="carousel-ocafda"> <section class="carousel__section " aria-label="RESOURCES - Webinars tab section" data-mount="ocr-carousel"> <span id="carousel-carousel-ocafda-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite"></span> <div class="carousel__controls carousel__container" id="carousel-ocafda-controls"> <button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-ocafda" aria-controls="carousel-ocafda-carousel__container" data-bi-an="Tab_3_Webinars" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-prev-carousel-ocafda">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li> <a href="#carousel-ocafda-0" class="carousel__indicators-item" role="button" aria-controls="carousel-ocafda-0" aria-label="Slide 1 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-ocafda-1" class="carousel__indicators-item" role="button" aria-controls="carousel-ocafda-1" aria-label="Slide 2 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-ocafda-2" class="carousel__indicators-item" role="button" aria-controls="carousel-ocafda-2" aria-label="Slide 3 Research indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-ocafda-3" class="carousel__indicators-item" role="button" aria-controls="carousel-ocafda-3" aria-label="Slide 4 Research indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> </ol> <button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-ocafda" aria-controls="carousel-ocafda-carousel__container" data-bi-an="Tab_3_Webinars" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-next-carousel-ocafda">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-ocafda-carousel__container" class="carousel__container layout layout--overflow layout--cols-3"> <div role="group" aria-roledescription="slide" id="carousel-ocafda-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.1-Resources-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=858&qlt=85&fit=constrain" class=" " alt="A woman put her headphone over neck and smiling and working on couple of monitors." loading="lazy" data-oc="oc4b1b" id="image-oc4b1b"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>AI-empowered service teams</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class=" block-feature__label"> <div data-oc-token-text> Webinar </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">AI-empowered service teams</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Transform your service with the generative AI capabilities of Copilot, designed for service reps and frontline workers. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Watch now" data-bi-ehn="AI-empowered service teams" data-bi-tags="{"BiLinkName":"watchnow"}" tabindex="0" data-bi-hn="AI-empowered service teams" data-bi-bhvr="0" data-bi-cn="Watch now" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc3464" data-bi-ct="Card Link" id="action-oc3464" href="https://go.microsoft.com/fwlink/?linkid=2264776&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Watch Now: Webinar: AI-Empowered Service Teams: Transforming Customer Experiences with Microsoft Copilot" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Watch now</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-ocafda-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.2-Resources-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A woman looking at the computer screen" loading="lazy" data-oc="oc6a35" id="image-oc6a35"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>A Day in the Life of a Microsoft Customer Service Representative</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Webinar </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">A Day in the Life of a Microsoft Customer Service Representative</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn how Microsoft service representatives are using generative AI to transform customer service. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Watch now" data-bi-ehn="A Day in the Life of a Microsoft Customer Support Agent" data-bi-tags="{"BiLinkName":"watchnow"}" tabindex="0" data-bi-hn="A Day in the Life of a Microsoft Customer Support Agent" data-bi-bhvr="240" data-bi-cn="Watch now" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_Policy" data-oc="oc6106" data-bi-ct="Card Link" id="action-oc6106105" href="https://go.microsoft.com/fwlink/?linkid=2259201&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Watch now - Webinar: A Day in the Life of a Microsoft Customer Support Agent" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Watch now</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-ocafda-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label="3 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.3-Resources-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A man and woman looking at a tablet in a living room." loading="lazy" data-oc="oca8d3" id="image-oca8d3"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Microsoft Support’s journey to modernized service</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Webinar </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Microsoft Support’s journey to modernized service</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn how Microsoft Support exceeded customer expectations through transformation. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Watch now" data-bi-ehn="Microsoft Support’s journey to modernized service" data-bi-tags="{"BiLinkName":"watchnow1"}" tabindex="0" data-bi-hn="Microsoft Support’s journey to modernized service" data-bi-bhvr="240" data-bi-cn="Watch now" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_Policy" data-oc="oc6106" data-bi-ct="Card Link" id="action-oc6106101" href="https://go.microsoft.com/fwlink/?linkid=2259111&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="3" aria-label="Watch now: Exceeding Customer Expectations Through Transformation Webinar" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Watch now</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-ocafda-3" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 3" aria-label="4 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.4-Resources-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=85&fit=constrain" class=" " alt="A Women sitting at a table using a computer" loading="lazy" data-oc="oca8d3" id="image-oca8d3"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Defining Priorities for Your Customer Service Evolution</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Webinar </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Defining Priorities for Your Customer Service Evolution</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Deliver personalized customer engagements and build a seamless customer experience. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Watch now" data-bi-ehn="Defining Priorities for Your Customer Service Evolution" data-bi-tags="{"BiLinkName":"watchnow2"}" tabindex="0" data-bi-hn="Defining Priorities for Your Customer Service Evolution" data-bi-bhvr="240" data-bi-cn="Watch now" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an="Tab_Policy" data-oc="oc6106" data-bi-ct="Card Link" id="action-oc6106101" href="https://go.microsoft.com/fwlink/p/?linkid=2252988&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="4" aria-label="Watch now this Microsoft webinar on Defining Priorities for Your Customer Service Evolution with Dynamics 365 Customer Service." data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Watch now</span> </a> </div> </div> </div> </div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to RESOURCES - Webinars tab section</a> </section> </div></div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-oce365_tab3" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab3-tab" tabindex="3tabs-pill-bar-oce365" hidden> <div><div ocr-component-name="carousel" class="carousel animation animation--effect-5-scroll carousel--card-grid" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--type-regular" data-oc="occf54" id="carousel-occf54"> <section class="carousel__section " aria-label="RESOURCES - Blogs tab section" data-mount="ocr-carousel"> <span id="carousel-carousel-occf54-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite"></span> <div class="carousel__controls carousel__container" id="carousel-occf54-controls"> <button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-occf54" aria-controls="carousel-occf54-carousel__container" data-bi-an="Tab_4_Blogs" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-prev-carousel-occf54">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li> <a href="#carousel-occf54-0" class="carousel__indicators-item" role="button" aria-controls="carousel-occf54-0" aria-label="Slide 1 1 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occf54-1" class="carousel__indicators-item" role="button" aria-controls="carousel-occf54-1" aria-label="Slide 2 2 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occf54-2" class="carousel__indicators-item" role="button" aria-controls="carousel-occf54-2" aria-label="Slide 3 3 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-occf54-3" class="carousel__indicators-item" role="button" aria-controls="carousel-occf54-3" aria-label="Slide 4 3 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> </ol> <button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-occf54" aria-controls="carousel-occf54-carousel__container" data-bi-an="Tab_4_Blogs" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-next-carousel-occf54">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-occf54-carousel__container" class="carousel__container layout layout--overflow layout--cols-3"> <div role="group" aria-roledescription="slide" id="carousel-occf54-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-4.1-Copilot-improves-customer-experiences-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="An asian woman laughing with another woman." loading="lazy" data-oc="oca9ee" id="image-oca9ee"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Announcing Microsoft 365 Copilot for Service</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Dynamics 365 Blog </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Announcing Microsoft 365 Copilot for Service</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn about the copilot that can be embedded into your existing contact center and CRM solutions. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the blog" data-bi-ehn="Announcing Microsoft 365 Copilot for Service" data-bi-tags="{"BiLinkName":"readtheblog1"}" tabindex="0" data-bi-hn="Announcing Microsoft 365 Copilot for Service" data-bi-bhvr="231" data-bi-cn="Read the blog" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc251c" data-bi-ct="Card Link" id="action-oc251c" href="https://go.microsoft.com/fwlink/?linkid=2259400&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Read the blog: Learn about the copilot that can be embedded into your existing contact center and CRM solutions." data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the blog</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occf54-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-4.2-Copilot-improves-agent-experiences-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A woman is smiling in front of a computer screen." loading="lazy" data-oc="oc19e9" id="image-oc19e9"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Copilot features now available</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Dynamics 365 Blog </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Copilot features now available</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Modernize customer support with Copilot in Dynamics 365 Customer Service. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the blog" data-bi-ehn="Copilot features now available" data-bi-tags="{"BiLinkName":"readtheblog2"}" tabindex="0" data-bi-hn="Copilot features now available" data-bi-bhvr="0" data-bi-cn="Read the blog" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc91d3" data-bi-ct="Card Link" id="action-oc91d3" href="https://go.microsoft.com/fwlink/?linkid=2259202&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Read the blog: Modernize customer support with Copilot in Dynamics 365 Customer Service" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the blog</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occf54-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label="3 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-4.3-Copilot-reshapes-customer-service-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A group of people sitting around a table with laptops." loading="lazy" data-oc="oca3ed" id="image-oca3ed"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Copilot improves customer experiences</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Dynamics 365 Blog </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Copilot improves customer experiences</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn how global brands use Copilot in Dynamics 365 to transform customer experiences. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the blog" data-bi-ehn="Copilot improves customer experiences" data-bi-tags="{"BiLinkName":"readtheblog3"}" tabindex="0" data-bi-hn="Copilot improves customer experiences" data-bi-bhvr="0" data-bi-cn="Read the blog" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="ocf6c7" data-bi-ct="Card Link" id="action-ocf6c7" href="https://go.microsoft.com/fwlink/?linkid=2267009&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="3" aria-label="Read the blog: Analyze the impact of AI-enhanced customer service with Copilot analytics." data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the blog</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-occf54-3" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 3" aria-label="4 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-4.4-Copilot-transforms-customer-support-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A woman sitting at a desk with two monitors in front of her." loading="lazy" data-oc="oca3ed" id="image-oca3ed"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Copilot improves service rep experiences</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Microsoft Source </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Copilot improves service rep experiences</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn how Copilot capabilities help Microsoft customer service representatives deliver faster, smarter results. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the blog" data-bi-ehn="Copilot improves agent experiences" data-bi-tags="{"BiLinkName":"readtheblog4"}" tabindex="0" data-bi-hn="Copilot improves agent experiences" data-bi-bhvr="0" data-bi-cn="Read the blog" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="ocf6c7" data-bi-ct="Card Link" id="action-ocf6c73434" href="https://go.microsoft.com/fwlink/?linkid=2266933&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="4" aria-label="Read the blog: Transform your customer support organization with Copilot AI in 30 days" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the blog</span> </a> </div> </div> </div> </div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to RESOURCES - Blogs tab section</a> </section> </div></div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-oce365_tab4" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab4-tab" tabindex="4tabs-pill-bar-oce365" hidden> <div><div ocr-component-name="carousel" class="carousel animation animation--effect-5-scroll carousel--card-grid" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--type-regular" data-oc="oc32f9" id="carousel-oc32f9"> <section class="carousel__section " aria-label="RESOURCES - Videos and infographics tab section" data-mount="ocr-carousel"> <span id="carousel-carousel-oc32f9-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite"></span> <div class="carousel__controls carousel__container" id="carousel-oc32f9-controls"> <button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-oc32f9" aria-controls="carousel-oc32f9-carousel__container" data-bi-an="Tab_5_Videos and infographics" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-prev-carousel-oc32f9">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li> <a href="#carousel-oc32f9-0" class="carousel__indicators-item" role="button" aria-controls="carousel-oc32f9-0" aria-label="Slide 1 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-oc32f9-1" class="carousel__indicators-item" role="button" aria-controls="carousel-oc32f9-1" aria-label="Slide 2 1 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-oc32f9-2" class="carousel__indicators-item" role="button" aria-controls="carousel-oc32f9-2" aria-label="Slide 3 2 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-oc32f9-3" class="carousel__indicators-item" role="button" aria-controls="carousel-oc32f9-3" aria-label="Slide 4 3 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> </ol> <button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-oc32f9" aria-controls="carousel-oc32f9-carousel__container" data-bi-an="Tab_5_Videos and infographics" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-next-carousel-oc32f9">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-oc32f9-carousel__container" class="carousel__container layout layout--overflow layout--cols-3"> <div role="group" aria-roledescription="slide" id="carousel-oc32f9-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/5.1-Resources-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=356&qlt=100&fit=constrain" class=" " alt="A man sitting at a desk wearing headset" loading="lazy" data-oc="oc0966" id="image-oc0966"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Copilot in Dynamics 365 Customer Service</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class=" block-feature__label"> <div data-oc-token-text> Infographic </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h4">Copilot in Dynamics 365 Customer Service</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn about the capabilities, benefits, and impact of AI-powered technology through a service representative’s day-in-the-life experience with Copilot. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="View the infographic" data-bi-ehn="Copilot in Dynamics 365 Customer Service" data-bi-tags="{"BiLinkName":"readtheinfographic02"}" tabindex="0" data-bi-hn="Copilot in Dynamics 365 Customer Service" data-bi-bhvr="0" data-bi-cn="View the infographic" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc4add" data-bi-ct="Card Link" id="action-oc4add" href="https://go.microsoft.com/fwlink/?linkid=2268085&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="View the infographic: Copilot in Dynamics 365 Customer service. " data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">View the infographic</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc32f9-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-5.1-Dynamics-365-Customer-Service-demo-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A woman sitting on a couch using a laptop." loading="lazy" data-oc="ocaf90" id="image-ocaf90"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Dynamics 365 Customer Service demo</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Video </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Dynamics 365 Customer Service demo</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> See how Customer Service empowers service representatives and transforms the service experience. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-target="#modal-hero-1" data-bi-ecn="Watch the demo" role="button" data-bi-ehn="Dynamics 365 Customer Service demo" data-bi-tags="{"BiLinkName":"watchthedemo1"}" tabindex="0" data-bi-hn="Dynamics 365 Customer Service demo" data-bi-bhvr="240" data-bi-cn="Watch the demo" data-bi-compnm="Carousel" target="_self" data-oc="oc8c7f" data-bi-ct="Card Link" id="action-oc8c7f233333333" href="#modal-hero-1" data-bi-sn="2" aria-label="Watch the demo : Dynamics 365 Customer Service Demo" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Watch the demo</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc32f9-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label="3 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-card-5.2-Copilot-in-Customer-Service-demo-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A woman wearing a headset is working on a computer." loading="lazy" data-oc="ocaf90" id="image-ocaf90"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Copilot in Customer Service demo</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Video </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Copilot in Customer Service demo</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> See how Copilot accelerates issue resolution and maximizes productivity. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-target="#video12" data-bi-ecn="Watch the demo" role="button" data-bi-ehn="Copilot in Customer Service demo" data-bi-tags="{"BiLinkName":"watchthedemo2"}" tabindex="0" data-bi-hn="Copilot in Customer Service demo" data-bi-bhvr="240" data-bi-cn="Watch the demo" data-bi-compnm="Carousel" target="_self" data-oc="oc8c7f" data-bi-ct="Card Link" id="action-oc8c7f66" href="#video12" data-bi-sn="3" aria-label="Watch the demo: Copilot in Customer Service" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Watch the demo</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc32f9-3" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 3" aria-label="4 of 4"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/resources5.3?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=357&qlt=100&fit=constrain" class=" " alt="A group of people in a conference room." loading="lazy" data-oc="ocaf90" id="image-ocaf90"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Microsoft Support’s success story</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Infographic </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Microsoft Support’s success story</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn about Microsoft Support’s journey to AI-powered customer service. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="View the infographic" data-bi-ehn="Microsoft Support’s success story" data-bi-tags="{"BiLinkName":"readtheinfographic "}" tabindex="0" data-bi-hn="Microsoft Support’s success story" data-bi-bhvr="0" data-bi-cn="View the infographic" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc8c7f" data-bi-ct="Card Link" id="action-oc8c7f" href="https://go.microsoft.com/fwlink/p/?linkid=2249445&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="4" aria-label="View the infographic: customer service experience with Dynamics 365 Customer Service" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">View the infographic</span> </a> </div> </div> </div> </div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to RESOURCES - Videos and infographics tab section</a> </section> </div></div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-oce365_tab5" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab5-tab" tabindex="5tabs-pill-bar-oce365" hidden> <div><div ocr-component-name="carousel" class="carousel animation animation--effect-5-scroll carousel--card-grid" data-component-id="30e413605fff43088d2a5f45572b059f"> <div class="carousel carousel--type-regular" data-oc="ocb5bf" id="carousel-ocb5bf"> <section class="carousel__section " aria-label="RESOURCES - Other resources tab section" data-mount="ocr-carousel"> <span id="carousel-carousel-ocb5bf-announcement-text" class="carousel__announcement-text sr-only" aria-live="polite"></span> <div class="carousel__controls carousel__container" id="carousel-ocb5bf-controls"> <button type="button" class="carousel__arrow-prev" title="Previous Slide" data-slide="prev" aria-labelledby="carousel-control-prev-carousel-ocb5bf" aria-controls="carousel-ocb5bf-carousel__container" data-bi-an="Tab_6_Other resources" data-bi-ecn="Previous Slide" data-bi-ct="Nav Left" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Previous Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-prev-carousel-ocb5bf">Previous Slide</span> <span class="glyph-prepend glyph-prepend-back glyph-prepend-medium" aria-hidden="true"></span> </button> <ol class="carousel__indicators"> <li> <a href="#carousel-ocb5bf-0" class="carousel__indicators-item" role="button" aria-controls="carousel-ocb5bf-0" aria-label="Slide 1 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-ocb5bf-1" class="carousel__indicators-item" role="button" aria-controls="carousel-ocb5bf-1" aria-label="Slide 2 indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> </ol> <button type="button" class="carousel__arrow-next" title="Next Slide" data-slide="next" aria-labelledby="carousel-control-next-carousel-ocb5bf" aria-controls="carousel-ocb5bf-carousel__container" data-bi-an="Tab_6_Other resources" data-bi-ecn="Next Slide" data-bi-ct="Nav Right" data-bi-ehn="Find resources in your favorite formats" data-bi-hn="Find resources in your favorite formats" data-bi-cn="Next Slide" data-bi-compnm="Carousel" data-bi-view="Resources | Find resources in your favorite formats"> <span class="sr-only" id="carousel-control-next-carousel-ocb5bf">Next Slide</span> <span class="glyph-prepend glyph-prepend-forward glyph-prepend-medium" aria-hidden="true"></span> </button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-ocb5bf-carousel__container" class="carousel__container layout layout--overflow layout--cols-3"> <div role="group" aria-roledescription="slide" id="carousel-ocb5bf-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label="1 of 2"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/6.1-Resources-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=356&qlt=100&fit=constrain" class=" " alt="A woman sitting at a desk with Laptop." loading="lazy" data-oc="ocfdb6" id="image-ocfdb6"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>Generative AI at Microsoft</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class=" block-feature__label"> <div data-oc-token-text> White paper </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Generative AI at Microsoft</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Discover learnings from the internal deployment of Copilot to Customer Support Services at Microsoft. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Download the white paper" data-bi-ehn="Generative AI at Microsoft" data-bi-tags="{"BiLinkName":"downloadthewhitepaper"}" tabindex="0" data-bi-hn="Generative AI at Microsoft" data-bi-bhvr="0" data-bi-cn="Download the white paper" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="ocdf2b" data-bi-ct="Card Link" id="action-ocdf2b" href="https://go.microsoft.com/fwlink/?linkid=2269556&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Download the white paper: Generative AI in Microsoft's Customer Service and Support" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Download the white paper</span> </a> </div> </div> </div> </div> </div> <div role="group" aria-roledescription="slide" id="carousel-ocb5bf-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label="2 of 2"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/6.2-Resources-416x178?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=832&hei=356&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A woman sitting at a desk with Laptop." loading="lazy" data-oc="ocbc1b" id="image-ocbc1b"/> </div> </div> </div> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h3>How AI can empower customer service reps</h3> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class=" block-feature__label"> <div data-oc-token-text> Guide </div> </div> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">How AI can empower customer service reps</span></h3> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Learn how AI and automation can help reps meet the growing demands of their job. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Read the guide" data-bi-ehn="How AI Can Empower Customer Service Agents" data-bi-tags="{"BiLinkName":"readtheguide"}" tabindex="0" data-bi-hn="How AI Can Empower Customer Service Agents" data-bi-bhvr="0" data-bi-cn="Read the guide" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-oc="oc436c" data-bi-ct="Card Link" id="action-oc436c" href="https://go.microsoft.com/fwlink/?linkid=2265916&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="2" aria-label="Read the guide: How AI Can Empower Customer Service Agents" data-bi-view="Resources | Find resources in your favorite formats"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Read the guide</span> </a> </div> </div> </div> </div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to RESOURCES - Other resources tab section</a> </section> </div></div> </div> </div> <a class="btn btn-link sr-only-focusable" data-focus="back-to-tabs">Back to tabs</a> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--layout-header-horizontal-alignment-center-focus"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/NextSteps%20-BG-%201600x986?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=1600&qlt=100&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc4fee" id="Next-steps"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="cta-stacked" data-component-id="4614c556acf463c6e76f21682bcf877b" class="cta-stacked"> <div class="cta-stacked"> <div class="container-md cta-stacked--horizontal-cards"> <div ocr-component-name="card-horizontal" data-component-id="4c1cd7430d40510896066658982a2351" class="card-horizontal-container animation animation--effect-1-scroll"> <div class="row"> <div class="col"> <div class="card-horizontal"> <div class="row"> <div class="card-horizontal__media col-lg-12 col-md-6"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Next-steps-CTA?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=664&hei=498&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A woman wearing a headset while working on a laptop." loading="lazy" data-oc="occ41c" id="image-occ41c"/> </div> </div> </div> <div class="card-horizontal__spacer"></div> <div class="card-horizontal__content col-lg-12 col-md-6"> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start"> <div class="block-feature__top d-flex flex-row align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> <div class="fg--base-highlight block-feature__label"> <div data-oc-token-text> Next steps </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--s"> <div class="block-feature__top d-flex flex-row align-items-start" data-en-title="<h2>Try Dynamics 365 Customer Service</h2> "> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class="block-feature__eyebrow"> </div> <div class=" block-feature__title"> <div data-oc-token-text> <h2>Try Dynamics 365 Customer Service</h2> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Provide exceptional, personalized, seamless service to earn customers for life. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="btn " data-bi-ecn="Try for free" role="button" data-bi-ehn="Try Dynamics 365 Customer Service" new-trial-web-component-trigger="newTrial_a313ea13" data-bi-tags="{"BiLinkName":"tryforfree3"}" tabindex="0" data-bi-hn="Try Dynamics 365 Customer Service" data-bi-bhvr="0" data-bi-cn="Try for free" data-bi-compnm="Cta Stacked" target="_blank" data-oc="oc3884" data-bi-ct="Card Button" id="action-oc3884" data-bi-sn="1" aria-label="Try for free - Get started with a free 30-day trial of Microsoft Dynamics 365 for any business in any industry." data-isenvauthor="false"> <span class="btn__text">Try for free</span> </a> <new-trial id="newTrial_a313ea13" data-newtrialjs="https://proteanwps.azureedge.net/wps-webcomponents/v1/trial-signup-component/newtrial.js" triggerpopup="customerservice" trialscenariotype="customerservice" partnerid="dynamics" isaem="1"></new-trial> </div> </div> </div> </div> </div> </div> </div></div> </div> </div></div> <div ocr-component-name="three-up-cards" data-component-id="bb3c6b0b0eda6b639abbfd2e9d327f01" class="three-up-cards layout layout--cols-1 animation animation--effect-1-scroll"> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__content"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-m"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/DYN_PDP_CI_Icon-Callback-32x32?resMode=sharp2&op_usm=1.5,0.65,15,0&qlt=85" class=" " alt loading="lazy" data-oc="ocb2af" id="image-ocb2af"/> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Request a call back</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Have a Dynamics 365 expert contact you. </div> </div> </div> </div> <div ocr-component-name="block-slim" class="block-slim" data-component-id="b5cd651a36e54e9fc71a183b4ad18be8"> <div ocr-component-name="action" data-component-id="467e35e809075d121962a1d239c316b2" class="action d-contents"> <a class="link " data-bi-ecn="Send request" data-bi-ehn="Chat with a Dynamics 365 expert" data-bi-tags="{"BiLinkName":"chatnow"}" tabindex="0" data-bi-hn="Chat with a Dynamics 365 expert" data-bi-bhvr="0" data-bi-cn="Send request" data-bi-compnm="Cta Stacked" data-regenerate-fwlink="true" target="_blank" data-oc="oc0516" data-bi-ct="Card Link" id="action-oc05161a3" href="https://go.microsoft.com/fwlink/?LinkId=2240698&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Send request to contact me about Dynamics 365 pricing, licensing, demo, and trial options"> <span class="btn btn--icon-only btn--sm "> <span class="glyph-prepend" aria-hidden="true"></span> </span> <span class="link__text">Send request</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container aem-GridColumn aem-GridColumn--default--12" oc-component-name="utility-container"> <div class=" style-utility-3cbcf464-24e0-4d04-858f-b19806cd782d-oc-aem-bg-color-picker " data-oc="ocda86" id="utility-container-ocda86"> <style> .style-utility-3cbcf464-24e0-4d04-858f-b19806cd782d-oc-aem-bg-color-picker { background-color: #fff!important; } </style> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day bg--neutral-fade section-master--breadth-comfortable section-master--density-none"> <div class="container" data-oc="ocb15f" id="footnote"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="divider" data-component-id="467e35e809075d121962a1d239c316b5" class="ocr-divider"> </div> <div ocr-component-name="richtext" class="richtext" data-component-id="9b992e252846bf14b532f40bd58c2fbe"> <section data-oc="oc029c" id="richtext-oc029c"> <div data-oc-token-text> <p>Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.</p> </div> </section> </div> <div class="footnote" data-component-id="90f410e46dab75f685faffe8f751000c"> <ol data-component-id="90f410e46dab75f685faffe8f751000c" role="list" class="footnote-list tabs"> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"> <a id="footnote-1" href="#footnotes1" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to footnote 1"> [1] </a> <div class="footnote__item-text fg--base-subtle small "> Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024. </div> </div></div> </li> <li> <div class="footnote-item tabs" data-component-id="140c44720ac487f8182e5e266b9acf96"> <div class="footnote__item"> <a id="footnote2" href="#note2" class="footnote__item-number fg--accent-subtle-normal label-eyebrow" aria-label="Back to Footnote 2"> [2] </a> <div class="footnote__item-text fg--base-subtle small "> <p>Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023.</p> <p> </p> <p>Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<br/> <br/> </p> <p>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<br/> </p> </div> </div></div> </li> </ol> <script src="/etc.clientlibs/onecloud/components/content/reimagine/atomic/footnote/v2/footnote/clientlibs/site.min.ACSHASH8f1b786599ddd1d6c94a1d907f2cb5fd.js"></script> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="modal" data-component-id="d73704b488e9f411875cbdfb1198c533" class="reimagine-modal aem-GridColumn aem-GridColumn--default--12"> <div class="modal-wrapper modal--full-screen"> <div data-mount="reimagine-modal" class="modal fade theme-day" id="video12" role="dialog" aria-label="Copilot in Customer Service demo" aria-hidden="true" tabindex="-1"> <div class="modal-header align-items-center"> <h2 class="container">Copilot in Customer Service demo</h2> <button class="modal-close btn btn--icon-only btn--secondary theme-night" data-dismiss="modal" aria-label="close"> <span class="glyph-prepend glyph-prepend-cancel" aria-hidden="true"></span> </button> </div> <div class="modal-dialog container "> <div class="modal-col d-flex justify-content-center"> <div class="modal-content justify-content-center my-l w-100"> <div class="modal-body theme-day"> <div class="parsys"> <div class="cascade-media-player" data-component-id="d61b66016a6d9ab7d4619e3866ac611a"> <div> <script type="module" src="https://www.microsoft.com/videoplayer/ump.mjs"></script> <link rel="stylesheet" href="/etc.clientlibs/microsoft/components/content/inline-video/v2/cascade-media-player/clientlibs/site.min.ACSHASH131d95cf2ec0e511b73b264fa0c84059.css" type="text/css"> <div class="ump-container ump-inherit mx-auto"> <universal-media-player options="{"playButtonSize":"medium","sources":[{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/copilot-public-preview_video_en-us-AVS.m3u8?packagedStreaming=true","type":"HLS"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/copilot-public-preview_video_en-us-0x720-3266k","type":"MP4","quality":"HQ"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/copilot-public-preview_video_en-us-0x1080-6439k","type":"MP4","quality":"HD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/copilot-public-preview_video_en-us-0x540-2160k","type":"MP4","quality":"SD"},{"src":"https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/copilot-public-preview_video_en-us-0x360-958k","type":"MP4","quality":"LO"}],"downloadableFiles":[{"mediaType":"transcript","locale":"en-us","url":"/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/videos/copilot-public-preview/copilot-public-preview_transcript_en-us.txt"}],"partnerName":"cas","aspectRatio":"16:9","language":"en-SG","title":"Copilot in Customer Service demo","autoplay":false,"maskLevel":"0","layout":"fluid","playFullScreen":false,"ccFiles":[{"ccType":"TTML","locale":"en-us","url":"/content/dam/microsoft/final/en-us/microsoft-product-and-services/microsoft-dynamics-365/videos/copilot-public-preview/copilot-public-preview_cc_en-us.ttml"}],"playButtonTheme":"dark","qualityBehavior":"auto","loop":false,"percentage":0,"share":false,"id":"a0c0a08e-d6ac-4ade-8b7d-6111577a92c5","poster":"https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/copilot-public-preview_tbmnl_en-us?scl=1","muted":false,"reporting":true}"></universal-media-player> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container aem-GridColumn aem-GridColumn--default--12" oc-component-name="utility-container"> <div class=" mb-n5 style-utility-b72684cf-315b-4746-a3c8-829551f850e6-oc-aem-bg-color-picker " data-oc="ocd66d" id="utility-container-ocd66d"> <style> .style-utility-b72684cf-315b-4746-a3c8-829551f850e6-oc-aem-bg-color-picker { background-color: #FFFFFF } </style> <div ocr-component-name="divider" data-component-id="467e35e809075d121962a1d239c316b5" class="ocr-divider"> </div> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container" oc-component-name="utility-container"> <div class="container pt-4 material-color-light " data-oc="oc538e" id="utility-container-oc"> <div class="experiencefragment" data-component-id="581db1ec198007e2a00cbac3e44e3de9" oc-component-name="experiencefragment"><div class="cmp-experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="responsivegrid aem-GridColumn aem-GridColumn--default--12"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div data-component-id="0b49b9b5e044b98c3a79fc020b855de4" class="oc-utility-container aem-GridColumn aem-GridColumn--default--12" oc-component-name="utility-container"> <div class=" pb-4 " data-oc="ocd881" id="utility-container-ocd881"> <div class="socialfollow" data-component-id="8750c09f740a85b8d0b862206e9781be" oc-component-name="socialfollow"> <div class="col"> <div class="d-flex justify-content-between flex-wrap" data-oc="oc67cf" id="socialfollow-uid8c4b"> <div class="row"> <section class="col-12" role="region" aria-label="Microsoft Follow links"> <h2 class=" base font-weight-normal align-middle mr-g d-inline"> Follow Dynamics 365 </h2> <ul class="list-inline d-inline-block align-middle my-2"> <li data-m='{"bhvr": 126, "cN": "Twitter", "ecn": "Twitter", "socchn": "Twitter", "cT": "Social Button", "pa": "body", "compnm": "Social Follow - horizontal"}' class="list-inline-item mr-g"> <a class="d-inline-block" aria-label="Follow Dynamics 365 on Twitter" href="https://go.microsoft.com/fwlink/?linkid=2252868" target="_blank"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Twitter-XCorp-black2x?scl=1" class="" alt="Twitter logo" title="Twitter" width="32" height="32"/> </a> </li> <li data-m='{"bhvr": 126, "cN": "Linkedin", "ecn": "Linkedin", "socchn": "Linkedin", "cT": "Social Button", "pa": "body", "compnm": "Social Follow - horizontal"}' class="list-inline-item mr-g"> <a class="d-inline-block" aria-label="Follow Dynamics 365 on Linkedin" href="https://go.microsoft.com/fwlink/?linkid=2252973" target="_blank"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/LinkedIn-29?scl=1" class="" alt="linkedin logo" title="Linkedin" width="32" height="32"/> </a> </li> <li data-m='{"bhvr": 126, "cN": "Youtube", "ecn": "Youtube", "socchn": "Youtube", "cT": "Social Button", "pa": "body", "compnm": "Social Follow - horizontal"}' class="list-inline-item mr-g"> <a class="d-inline-block" aria-label="Follow Dynamics 365 on Youtube" href="https://go.microsoft.com/fwlink/?linkid=2274858" target="_blank"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/YouTube%202x?scl=1" class="" alt="Youtube logo" title="Youtube" width="32" height="32"/> </a> </li> <li data-m='{"bhvr": 126, "cN": "Facebook", "ecn": "Facebook", "socchn": "Facebook", "cT": "Social Button", "pa": "body", "compnm": "Social Follow - horizontal"}' class="list-inline-item mr-g"> <a class="d-inline-block" aria-label="Follow Dynamics 365 on facebook" href="https://go.microsoft.com/fwlink/?linkid=2275138" target="_blank"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Social_Media_Logo_FB?scl=1" class="" alt="facebook logo" title="Facebook" width="32" height="32"/> </a> </li> </ul> </section> </div> <div class="row"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div> <span style="display:none"> </span></div> </div> </div> </div> </div> </div> </div> </div> </main></div> <div class="universalfooter aem-GridColumn aem-GridColumn--default--12" data-component-id="873fa1f863becf63b38092282d4ea0b1"> <div id="footerArea" class="uhf" data-m='{"cN":"footerArea","cT":"Area_coreuiArea","id":"a2Body","sN":2,"aN":"Body"}'> <div id="footerRegion" data-region-key="footerregion" data-m='{"cN":"footerRegion","cT":"Region_coreui-region","id":"r1a2","sN":1,"aN":"a2"}' > <div id="footerUniversalFooter" data-m='{"cN":"footerUniversalFooter","cT":"Module_coreui-universalfooter","id":"m1r1a2","sN":1,"aN":"r1a2"}' data-module-id="Category|footerRegion|coreui-region|footerUniversalFooter|coreui-universalfooter"> <footer id="uhf-footer" class="c-uhff context-uhf" data-uhf-mscc-rq="false" data-footer-footprint="/MSServerCloud/Dynamics365Footer, fromService: True" data-m='{"cN":"Uhf footer_cont","cT":"Container","id":"c1m1r1a2","sN":1,"aN":"m1r1a2"}'> <nav class="c-uhff-nav" aria-label="Footer Resource links" data-m='{"cN":"Footer nav_cont","cT":"Container","id":"c1c1m1r1a2","sN":1,"aN":"c1m1r1a2"}'> <div class="c-uhff-nav-row"> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn1_cont","cT":"Container","id":"c1c1c1m1r1a2","sN":1,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">What's new</div> <ul class="c-list f-bare"> <li> <a aria-label="Surface Pro What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/surface/devices/surface-pro-11th-edition" data-m='{"cN":"Footer_WhatsNew_NewSurfacePro_nav","id":"n1c1c1c1m1r1a2","sN":1,"aN":"c1c1c1m1r1a2"}'>Surface Pro</a> </li> <li> <a aria-label="Surface Laptop What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/surface/devices/surface-laptop-7th-edition" data-m='{"cN":"Footer_WhatsNew_SurfaceLaptop_nav","id":"n2c1c1c1m1r1a2","sN":2,"aN":"c1c1c1m1r1a2"}'>Surface Laptop</a> </li> <li> <a aria-label="Surface Laptop Studio 2 What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/d/Surface-Laptop-Studio-2/8rqr54krf1dz" data-m='{"cN":"Footer_WhatsNew_SurfaceLaptopStudio2_nav","id":"n3c1c1c1m1r1a2","sN":3,"aN":"c1c1c1m1r1a2"}'>Surface Laptop Studio 2</a> </li> <li> <a aria-label="Surface Laptop Go 3 What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/d/Surface-Laptop-Go-3/8p0wwgj6c6l2" data-m='{"cN":"Footer_WhatsNew_SurfaceLaptopGo3_nav","id":"n4c1c1c1m1r1a2","sN":4,"aN":"c1c1c1m1r1a2"}'>Surface Laptop Go 3</a> </li> <li> <a aria-label="Microsoft Copilot What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/microsoft-copilot" data-m='{"cN":"Footer_WhatsNew_CopilotMicrosoft_nav","id":"n5c1c1c1m1r1a2","sN":5,"aN":"c1c1c1m1r1a2"}'>Microsoft Copilot</a> </li> <li> <a aria-label="Explore Microsoft products What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/microsoft-products-and-apps" data-m='{"cN":"Footer_WhatsNew_ExploreMicrosoftProducts_nav","id":"n6c1c1c1m1r1a2","sN":6,"aN":"c1c1c1m1r1a2"}'>Explore Microsoft products</a> </li> <li> <a aria-label="Games What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/store/b/xbox?icid=SG_Games_UHF_Footer_Games" data-m='{"cN":"Footer_WhatsNew_Games_nav","id":"n7c1c1c1m1r1a2","sN":7,"aN":"c1c1c1m1r1a2"}'>Games</a> </li> <li> <a aria-label="Windows 11 apps What's new" class="c-uhff-link" href="https://www.microsoft.com/en-sg/windows/windows-11-apps?icid=SG_UHF_Footer_Windows11apps" data-m='{"cN":"Footer_WhatsNew_Windows_11_apps_nav","id":"n8c1c1c1m1r1a2","sN":8,"aN":"c1c1c1m1r1a2"}'>Windows 11 apps</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn2_cont","cT":"Container","id":"c2c1c1m1r1a2","sN":2,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Microsoft Store</div> <ul class="c-list f-bare"> <li> <a aria-label="Account profile Microsoft Store" class="c-uhff-link" href="https://account.microsoft.com/" data-m='{"cN":"Footer_StoreandSupport_AccountProfile_nav","id":"n1c2c1c1m1r1a2","sN":1,"aN":"c2c1c1m1r1a2"}'>Account profile</a> </li> <li> <a aria-label="Download Center Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-sg/download" data-m='{"cN":"Footer_StoreandSupport_DownloadCenter_nav","id":"n2c2c1c1m1r1a2","sN":2,"aN":"c2c1c1m1r1a2"}'>Download Center</a> </li> <li> <a aria-label="Returns Microsoft Store" class="c-uhff-link" href="https://go.microsoft.com/fwlink/p/?LinkID=824764&clcid=0x4809" data-m='{"cN":"Footer_StoreandSupport_Returns_nav","id":"n3c2c1c1m1r1a2","sN":3,"aN":"c2c1c1m1r1a2"}'>Returns</a> </li> <li> <a aria-label="Order tracking Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-sg/store/b/order-tracking" data-m='{"cN":"Footer_StoreandSupport_OrderTracking_nav","id":"n4c2c1c1m1r1a2","sN":4,"aN":"c2c1c1m1r1a2"}'>Order tracking</a> </li> <li> <a aria-label="Microsoft Store Promise Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-sg/store/b/why-microsoft-store?icid=footer_why-msft-store_7102020" data-m='{"cN":"Footer_StoreandSupport_MicrosoftPromise_nav","id":"n5c2c1c1m1r1a2","sN":5,"aN":"c2c1c1m1r1a2"}'>Microsoft Store Promise</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn3_cont","cT":"Container","id":"c3c1c1m1r1a2","sN":3,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Education</div> <ul class="c-list f-bare"> <li> <a aria-label="Microsoft in education Education" class="c-uhff-link" href="https://www.microsoft.com/education" data-m='{"cN":"Footer_Education_MicrosoftInEducation_nav","id":"n1c3c1c1m1r1a2","sN":1,"aN":"c3c1c1m1r1a2"}'>Microsoft in education</a> </li> <li> <a aria-label="Devices for education Education" class="c-uhff-link" href="https://www.microsoft.com/education/devices/overview" data-m='{"cN":"Footer_Education_DevicesforEducation_nav","id":"n2c3c1c1m1r1a2","sN":2,"aN":"c3c1c1m1r1a2"}'>Devices for education</a> </li> <li> <a aria-label="Microsoft Teams for Education Education" class="c-uhff-link" href="https://www.microsoft.com/education/products/teams" data-m='{"cN":"Footer_Education_MicrosoftTeamsforEducation_nav","id":"n3c3c1c1m1r1a2","sN":3,"aN":"c3c1c1m1r1a2"}'>Microsoft Teams for Education</a> </li> <li> <a aria-label="Microsoft 365 Education Education" class="c-uhff-link" href="https://www.microsoft.com/en-sg/education/products/microsoft-365" data-m='{"cN":"Footer_Education_Microsoft365Education_nav","id":"n4c3c1c1m1r1a2","sN":4,"aN":"c3c1c1m1r1a2"}'>Microsoft 365 Education</a> </li> <li> <a aria-label="Office Education Education" class="c-uhff-link" href="https://www.microsoft.com/education/products/office" data-m='{"cN":"Footer_Education_Office Education_nav","id":"n5c3c1c1m1r1a2","sN":5,"aN":"c3c1c1m1r1a2"}'>Office Education</a> </li> <li> <a aria-label="Educator training and development Education" class="c-uhff-link" href="https://education.microsoft.com/" data-m='{"cN":"Footer_Education_EducatorTrainingDevelopment_nav","id":"n6c3c1c1m1r1a2","sN":6,"aN":"c3c1c1m1r1a2"}'>Educator training and development</a> </li> <li> <a aria-label="Deals for students and parents Education" class="c-uhff-link" href="https://www.microsoft.com/en-sg/store/b/student" data-m='{"cN":"Footer_Education_DealsForStudentsandParents_nav","id":"n7c3c1c1m1r1a2","sN":7,"aN":"c3c1c1m1r1a2"}'>Deals for students and parents</a> </li> <li> <a aria-label="Azure for students Education" class="c-uhff-link" href="https://azure.microsoft.com/free/students/" data-m='{"cN":"Footer_Education_Azureforstudents_nav","id":"n8c3c1c1m1r1a2","sN":8,"aN":"c3c1c1m1r1a2"}'>Azure for students</a> </li> </ul> </div> </div> <div class="c-uhff-nav-row"> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn4_cont","cT":"Container","id":"c4c1c1m1r1a2","sN":4,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Business</div> <ul class="c-list f-bare"> <li> <a aria-label="Microsoft Cloud Business" class="c-uhff-link" href="https://www.microsoft.com/en-sg/microsoft-cloud" data-m='{"cN":"Footer_Business_Microsoft_Cloud_nav","id":"n1c4c1c1m1r1a2","sN":1,"aN":"c4c1c1m1r1a2"}'>Microsoft Cloud</a> </li> <li> <a aria-label="Microsoft Security Business" class="c-uhff-link" href="https://www.microsoft.com/en-sg/security" data-m='{"cN":"Footer_Business_Microsoft Security_nav","id":"n2c4c1c1m1r1a2","sN":2,"aN":"c4c1c1m1r1a2"}'>Microsoft Security</a> </li> <li> <a aria-label="Azure Business" class="c-uhff-link" href="https://azure.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftAzure_nav","id":"n3c4c1c1m1r1a2","sN":3,"aN":"c4c1c1m1r1a2"}'>Azure</a> </li> <li> <a aria-label="Dynamics 365 Business" class="c-uhff-link" href="https://www.microsoft.com/en-sg/dynamics-365" data-m='{"cN":"Footer_Business_MicrosoftDynamics365_nav","id":"n4c4c1c1m1r1a2","sN":4,"aN":"c4c1c1m1r1a2"}'>Dynamics 365</a> </li> <li> <a aria-label="Microsoft 365 Business" class="c-uhff-link" href="https://www.microsoft.com/en-sg/microsoft-365/business" data-m='{"cN":"Footer_Business_M365_nav","id":"n5c4c1c1m1r1a2","sN":5,"aN":"c4c1c1m1r1a2"}'>Microsoft 365</a> </li> <li> <a aria-label="Microsoft Advertising Business" class="c-uhff-link" href="https://about.ads.microsoft.com" data-m='{"cN":"Footer_MicrosoftAdvertising_nav","id":"n6c4c1c1m1r1a2","sN":6,"aN":"c4c1c1m1r1a2"}'>Microsoft Advertising</a> </li> <li> <a aria-label="Microsoft 365 Copilot Business" class="c-uhff-link" href="https://www.microsoft.com/en-sg/microsoft-365/copilot/copilot-for-work" data-m='{"cN":"Footer_CopilotMicrosoft365_nav","id":"n7c4c1c1m1r1a2","sN":7,"aN":"c4c1c1m1r1a2"}'>Microsoft 365 Copilot</a> </li> <li> <a aria-label="Microsoft Teams Business" class="c-uhff-link" href="https://www.microsoft.com/en-sg/microsoft-teams/group-chat-software" data-m='{"cN":"Footer_Business_Microsoft365_nav","id":"n8c4c1c1m1r1a2","sN":8,"aN":"c4c1c1m1r1a2"}'>Microsoft Teams</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn5_cont","cT":"Container","id":"c5c1c1m1r1a2","sN":5,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Developer & IT</div> <ul class="c-list f-bare"> <li> <a aria-label="Developer Center Developer & IT" class="c-uhff-link" href="https://developer.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_DeveloperCenter_nav","id":"n1c5c1c1m1r1a2","sN":1,"aN":"c5c1c1m1r1a2"}'>Developer Center</a> </li> <li> <a aria-label="Documentation Developer & IT" class="c-uhff-link" href="https://learn.microsoft.com/docs/" data-m='{"cN":"Footer_DeveloperAndIT_Documentation_nav","id":"n2c5c1c1m1r1a2","sN":2,"aN":"c5c1c1m1r1a2"}'>Documentation</a> </li> <li> <a aria-label="Microsoft Learn Developer & IT" class="c-uhff-link" href="https://learn.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftLearn_nav","id":"n3c5c1c1m1r1a2","sN":3,"aN":"c5c1c1m1r1a2"}'>Microsoft Learn</a> </li> <li> <a aria-label="Microsoft Tech Community Developer & IT" class="c-uhff-link" href="https://techcommunity.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftTechCommunity_nav","id":"n4c5c1c1m1r1a2","sN":4,"aN":"c5c1c1m1r1a2"}'>Microsoft Tech Community</a> </li> <li> <a aria-label="Azure Marketplace Developer & IT" class="c-uhff-link" href="https://azuremarketplace.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_AzureMarketplace_nav","id":"n5c5c1c1m1r1a2","sN":5,"aN":"c5c1c1m1r1a2"}'>Azure Marketplace</a> </li> <li> <a aria-label="AppSource Developer & IT" class="c-uhff-link" href="https://appsource.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_AppSource_nav","id":"n6c5c1c1m1r1a2","sN":6,"aN":"c5c1c1m1r1a2"}'>AppSource</a> </li> <li> <a aria-label="Microsoft Power Platform Developer & IT" class="c-uhff-link" href="https://www.microsoft.com/en-sg/power-platform" data-m='{"cN":"Footer_DeveloperAndIT_Power Platform_nav","id":"n7c5c1c1m1r1a2","sN":7,"aN":"c5c1c1m1r1a2"}'>Microsoft Power Platform</a> </li> <li> <a aria-label="Visual Studio Developer & IT" class="c-uhff-link" href="https://visualstudio.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftVisualStudio_nav","id":"n8c5c1c1m1r1a2","sN":8,"aN":"c5c1c1m1r1a2"}'>Visual Studio</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn6_cont","cT":"Container","id":"c6c1c1m1r1a2","sN":6,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Company</div> <ul class="c-list f-bare"> <li> <a aria-label="Careers Company" class="c-uhff-link" href="https://careers.microsoft.com/" data-m='{"cN":"Footer_Company_Careers_nav","id":"n1c6c1c1m1r1a2","sN":1,"aN":"c6c1c1m1r1a2"}'>Careers</a> </li> <li> <a aria-label="Company news Company" class="c-uhff-link" href="https://news.microsoft.com/en-sg" data-m='{"cN":"Footer_Company_CompanyNews_nav","id":"n2c6c1c1m1r1a2","sN":2,"aN":"c6c1c1m1r1a2"}'>Company news</a> </li> <li> <a aria-label="Privacy at Microsoft Company" class="c-uhff-link" href="https://privacy.microsoft.com/en-sg" data-m='{"cN":"Footer_Company_PrivacyAtMicrosoft_nav","id":"n3c6c1c1m1r1a2","sN":3,"aN":"c6c1c1m1r1a2"}'>Privacy at Microsoft</a> </li> <li> <a aria-label="Investors Company" class="c-uhff-link" href="https://www.microsoft.com/investor/default.aspx" data-m='{"cN":"Footer_Company_Investors_nav","id":"n4c6c1c1m1r1a2","sN":4,"aN":"c6c1c1m1r1a2"}'>Investors</a> </li> <li> <a aria-label="Sustainability Company" class="c-uhff-link" href="https://www.microsoft.com/sustainability/" data-m='{"cN":"Footer_Company_Sustainability_nav","id":"n5c6c1c1m1r1a2","sN":5,"aN":"c6c1c1m1r1a2"}'>Sustainability</a> </li> </ul> </div> </div> </nav> <div class="c-uhff-base"> <a id="locale-picker-link" aria-label="Content Language Selector. Currently set to English (Singapore)" class="c-uhff-link c-uhff-lang-selector c-glyph glyph-world" href="https://www.microsoft.com/en-sg/dynamics-365/locale" data-m='{"cN":"locale_picker(SG)_nav","id":"n7c1c1m1r1a2","sN":7,"aN":"c1c1m1r1a2"}'>English (Singapore)</a> <a data-m='{"id":"n8c1c1m1r1a2","sN":8,"aN":"c1c1m1r1a2"}' href="https://aka.ms/yourcaliforniaprivacychoices" class='c-uhff-link c-uhff-ccpa'> <svg role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 30 14" xml:space="preserve" height="16" width="43"> <title>Your Privacy Choices Opt-Out Icon</title> <path d="M7.4 12.8h6.8l3.1-11.6H7.4C4.2 1.2 1.6 3.8 1.6 7s2.6 5.8 5.8 5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#fff"/> <path d="M22.6 0H7.4c-3.9 0-7 3.1-7 7s3.1 7 7 7h15.2c3.9 0 7-3.1 7-7s-3.2-7-7-7zm-21 7c0-3.2 2.6-5.8 5.8-5.8h9.9l-3.1 11.6H7.4c-3.2 0-5.8-2.6-5.8-5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#06f"/> <path d="M24.6 4c.2.2.2.6 0 .8L22.5 7l2.2 2.2c.2.2.2.6 0 .8-.2.2-.6.2-.8 0l-2.2-2.2-2.2 2.2c-.2.2-.6.2-.8 0-.2-.2-.2-.6 0-.8L20.8 7l-2.2-2.2c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0l2.2 2.2L23.8 4c.2-.2.6-.2.8 0z" style="fill:#fff"/> <path d="M12.7 4.1c.2.2.3.6.1.8L8.6 9.8c-.1.1-.2.2-.3.2-.2.1-.5.1-.7-.1L5.4 7.7c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0L8 8.6l3.8-4.5c.2-.2.6-.2.9 0z" style="fill:#06f"/> </svg> <span>Your Privacy Choices</span> </a> <noscript> <a data-m='{"id":"n9c1c1m1r1a2","sN":9,"aN":"c1c1m1r1a2"}' href="https://aka.ms/yourcaliforniaprivacychoices" class='c-uhff-link c-uhff-ccpa'> <svg role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 30 14" xml:space="preserve" height="16" width="43"> <title>Your Privacy Choices Opt-Out Icon</title> <path d="M7.4 12.8h6.8l3.1-11.6H7.4C4.2 1.2 1.6 3.8 1.6 7s2.6 5.8 5.8 5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#fff"/> <path d="M22.6 0H7.4c-3.9 0-7 3.1-7 7s3.1 7 7 7h15.2c3.9 0 7-3.1 7-7s-3.2-7-7-7zm-21 7c0-3.2 2.6-5.8 5.8-5.8h9.9l-3.1 11.6H7.4c-3.2 0-5.8-2.6-5.8-5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#06f"/> <path d="M24.6 4c.2.2.2.6 0 .8L22.5 7l2.2 2.2c.2.2.2.6 0 .8-.2.2-.6.2-.8 0l-2.2-2.2-2.2 2.2c-.2.2-.6.2-.8 0-.2-.2-.2-.6 0-.8L20.8 7l-2.2-2.2c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0l2.2 2.2L23.8 4c.2-.2.6-.2.8 0z" style="fill:#fff"/> <path d="M12.7 4.1c.2.2.3.6.1.8L8.6 9.8c-.1.1-.2.2-.3.2-.2.1-.5.1-.7-.1L5.4 7.7c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0L8 8.6l3.8-4.5c.2-.2.6-.2.9 0z" style="fill:#06f"/> </svg> <span>Your Privacy Choices</span> </a> </noscript> <a data-m='{"id":"n10c1c1m1r1a2","sN":10,"aN":"c1c1m1r1a2"}' href="https://go.microsoft.com/fwlink/?linkid=2259814" class="c-uhff-link c-uhff-consumer"> <span>Consumer Health Privacy</span> </a> <nav aria-label="Microsoft corporate links"> <ul class="c-list f-bare" data-m='{"cN":"Corp links_cont","cT":"Container","id":"c11c1c1m1r1a2","sN":11,"aN":"c1c1m1r1a2"}'> <li id="c-uhff-footer_contactus"> <a class="c-uhff-link" href="https://support.microsoft.com/contactus" data-mscc-ic="false" data-m='{"cN":"Footer_ContactUs_nav","id":"n1c11c1c1m1r1a2","sN":1,"aN":"c11c1c1m1r1a2"}'>Contact Microsoft</a> </li> <li id="c-uhff-footer_privacyandcookies"> <a class="c-uhff-link" href="https://go.microsoft.com/fwlink/?LinkId=521839" data-mscc-ic="false" data-m='{"cN":"Footer_PrivacyandCookies_nav","id":"n2c11c1c1m1r1a2","sN":2,"aN":"c11c1c1m1r1a2"}'>Privacy</a> </li> <li class=" x-hidden" id="c-uhff-footer_managecookies"> <a class="c-uhff-link" href="#" data-mscc-ic="false" data-m='{"cN":"Footer_ManageCookies_nav","id":"n3c11c1c1m1r1a2","sN":3,"aN":"c11c1c1m1r1a2"}'>Manage cookies</a> </li> <li id="c-uhff-footer_termsofuse"> <a class="c-uhff-link" href="https://go.microsoft.com/fwlink/?LinkID=206977" data-mscc-ic="false" data-m='{"cN":"Footer_TermsOfUse_nav","id":"n4c11c1c1m1r1a2","sN":4,"aN":"c11c1c1m1r1a2"}'>Terms of use</a> </li> <li id="c-uhff-footer_trademarks"> <a class="c-uhff-link" href="https://go.microsoft.com/fwlink/?linkid=2196228" data-mscc-ic="false" data-m='{"cN":"Footer_Trademarks_nav","id":"n5c11c1c1m1r1a2","sN":5,"aN":"c11c1c1m1r1a2"}'>Trademarks</a> </li> <li id="c-uhff-footer_aboutourads"> <a class="c-uhff-link" href="https://choice.microsoft.com" data-mscc-ic="false" data-m='{"cN":"Footer_AboutourAds_nav","id":"n6c11c1c1m1r1a2","sN":6,"aN":"c11c1c1m1r1a2"}'>About our ads</a> </li> <li>© Microsoft 2024</li> </ul> </nav> </div> </footer> <script id="uhf-footer-ccpa"> const globalPrivacyControlEnabled = navigator.globalPrivacyControl; const GPC_DataSharingOptIn = (globalPrivacyControlEnabled) ? false : checkThirdPartyAdsOptOutCookie(); function checkThirdPartyAdsOptOutCookie() { try { const ThirdPartyAdsOptOutCookieName = '3PAdsOptOut'; var cookieValue = getCookie(ThirdPartyAdsOptOutCookieName); return cookieValue != 1; } catch { return true; } } function getCookie(cookieName) { var cookieValue = document.cookie.match('(^|;)\\s*' + cookieName + '\\s*=\\s*([^;]+)'); return (cookieValue) ? cookieValue[2] : ''; } </script> </div> </div> </div> <script src="https://wcpstatic.microsoft.com/mscc/lib/v2/wcp-consent.js"></script><script src="https://www.microsoft.com/onerfstatics/marketingsites-eas-prod/shell/_scrf/js/themes=default/54-af9f9f/d4-fb1f57/e1-a50eee/e7-954872/d8-97d509/f0-251fe2/46-be1318/77-04a268/11-240c7b/63-077520/a4-34de62/f9-a5b2ce/db-bc0148/dc-7e9864/6d-c07ea1/6f-dafe8c/f6-aa5278/73-a24d00/6d-1e7ed0/b7-cadaa7/c4-898cf2/ca-40b7b0/4e-ee3a55/3e-f5c39b/c3-6454d7/f9-7592d3/d0-e64f3e/92-10345d/79-499886/7e-cda2d3/58-ab4971/ca-108466/e0-3c9860/de-884374/1f-100dea/33-abe4df/2b-8e0ae6?ver=2.0&_cf=02242021_3231&iife=1"></script> </div> </div> </div> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/reimagine/clientlib-reimagine-base.min.ACSHASH81b1ef0c4a6b80454291234fcd6e45b0.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-base.min.ACSHASH81b1ef0c4a6b80454291234fcd6e45b0.css" type="text/css"> <script src="/etc.clientlibs/onecloud/clientlibs/reimagine/clientlib-reimagine-base.min.ACSHASH08c5f9cb4220e78ff920dae3a7a8ed53.js"></script> <script src="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-reimagine-base.min.ACSHASH2b143bed0ff34bc70bc0703346f70e08.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-click-group-telemetry.min.ACSHASHf25fec6821f63d701a6b6291a4011894.js"></script> <script src="/etc.clientlibs/microsoft/clientlibs/clientlib-httpclient.min.ACSHASH5ee9e4e4e0a5fd39092e63d2d102b12b.js"></script> <script src="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-cookieconsent.min.ACSHASH96f0c5b1219e39b8788028f5c17a5ad9.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-cookievalidator.min.ACSHASH3db5cf9fd3fab92b3889302c8de78d1b.js"></script> <script src="/etc.clientlibs/microsoft/components/structure/page/clientlibs/featurecontrol.min.ACSHASHc22ea5b46f3fcad90da0abcc0a3f73d4.js"></script> <div id='customFeatureControl' enabledFeatures="contentbackfillgenerate,esiproductcards,feature-controlled-mwf,uhf-ms-io-endpoint,uhf-esi-cv,uhf-esi-cache,fraud-greenid,contentsquare,mediapixel,holiday-themer,lazyload-static-components,clientlibDefer,upsellEnabled,contentbackfillpkgdelete,healthcheck,contentbackfillhttpgenerate,perf-tracker-1ds,dynamic-bundle,cvIncrementer,tentingEnabled,chatCookiesImplemented,alertCountDownWithoutServerTime,pdpDynamicRendering,bundlesDynamicRendering,contentbackfillmetadatachangesvideo,contentbackfillmetadatachangesnonvideo,listDynamicRendering,experimentation-without-personalization,generic-list-importer,combinedUHF,cvCallEnabled,m365ProductCatalog,support-unsupported-locales,deferClickTale,videoLazyLoad,prefetchFontsEnabled,enable-code-isolation,imageLinkTag,fetchPriority,contentIngestionAgent,enableClickgroupTelemetry,imageLazyLoad,contentIngestionAgent-dispatcher2westus2Agent,isCacheControlFeatureEnabled,feature-controlled-content-card,lcpPrioritizationPhase1,ocReimagineTelemetry,deferScriptsEnabled,lcpPrioritizationPhase2,ocReimagineSlotNumberTelemetry,contentIngestionAgent-dispatcher1westus2Agent,ocReimagineComponentNameTelemetry,ocReimagineTemplateNameTelemetry,ptePhase1,extended-html-minification-sites,dynamicPrice,gl-auto-config,displayV35Toggle,chatCustomEndpoint,enableBoostPersonalization,ocReimagineTelemetryTemplateNameSwap,enableEmailConnector,enable-eventingService,ocReimagineAIAssistant,acsPMEFeatureEnabled,ocReimagineCustomerApiUrl,ocReimagineCustomerFilterApiUrl"></div> <div class='oneds-config' data-instrumentationkey='ccf6bbadba394a22800f5bbb98de9945-d6824c7a-33c5-4410-a4b7-821ec682032c-7570' data-isenabled='true' data-env='prod' data-market='en-sg' data-pageName='Customer Service with Generative AI | Microsoft Dynamics 365' data-urlCollectQuery='true' data-urlCollectHash='false' data-autoCapturelineage='false' data-autoCaptureresize='false' data-autoCapturescroll='false' data-initialize1DSEventName="none" data-tenantName='bade' data-tenantTitle='Brand, Advocacy, Digital and Experiences' data-tenantDomain='microsoft' data-tenantSiteName='microsoft' data-tenantNameProperty='tenantName' data-tenantTitleProperty='tenantTitle' data-tenantDomainProperty='tenantDomain' data-tenantSiteNameProperty='tenantSiteName' data-max1DSInitializeDelayInSeconds='1'> </div> <script src="/etc.clientlibs/microsoft/components/structure/page/clientlibs/custom-oneds.min.ACSHASHc3aec3d03bc5447975e3ee25b53f6c32.js"></script> <script id="onecloud-body-script" type="text/javascript" src="/msonecloudapi/assets/msocbody.js" async></script> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-chat.min.ACSHASHfa6f56b2d3037982772378233706c9af.css" type="text/css"> <meta name="chat-default-config" value='{"checkForAgentAvailability":"false","srcFmt":"https://publisher.liveperson.net/iframe-le-tag/iframe-cs.html?lpsite={0}&lpsection={1}&buttons=hiddenchat","innerContainerId":"lp-iframe-container","siteId":"60270350","topic":"Office365","suppressProactive":"false","domainUrl":"https://publisher.liveperson.net"}'/> <meta name="chat-default-locale-chat" value="{"market":"en-sg","checkForAgentAvailability":"false","suppressProactive":"false"}"/> <meta name="chat-default-site-type-chat" value="{}"/> <meta name="chat-specific-site-type-locale-chat" value="{}"/> <meta name="chat-invite-template" value='<style> .ow-link-wrapper #chatEngagement{ height: 35px; bottom: 0!important; } .ow-pro-c-body { background-color: #d5d5d5; padding-block-end: 100%; } .ow-pro-c-container-modal { position: fixed; right: 60px; bottom: 50px; z-index: 10040; height: 355px; width: 355px; /* background: #243A5E; */ background-image: linear-gradient(#1278D4 170px, 170px, white 355px 170px); box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-button-container { display: flex; justify-content: flex-end; } .ow-pro-c-close-button { height: 20px; width: 20px; display: flex; margin-block-start: 16px; margin-inline-end: 20px; background: none; border: none; color: #FFFFFF; } .ow-pro-c-h-text, .ow-pro-c-h-text-var-2 { color: #FFFFFF; font-size: 29px; margin-block-start: 0px; text-align: center; } .ow-pro-c-h-text { margin-block-start: 0px; } .ow-pro-c-h-text-var-2 { margin-block-start: 28px; } .ow-pro-c-p-text { color:#FFFFFF; font-size: 16px; margin-block-start: 16px; text-align: center; } .ow-pro-c-image-container { text-align: center; flex-direction: column; } .ow-pro-c-image { height: 75px; width: 75px; margin-block-start: 22px; border-radius: 50%; } button.ow-pro-c-chat-button { margin-block-start: 26px; } .ow-pro-c-button-glyph-container { display: flex; background: none; border: none; margin-block-start: 20px; } .ow-pro-c-no-button { font-size: 16px; font-family: 'Segoe UI'; } .ow-pro-c-no-button.c-glyph { margin-inline-start: 5px; margin-block-start: 2px; } .ow-pro-c-container-modal-var-2 { position: fixed; right: 60px; top: 50%; transform: translateY(-50%); z-index: 10040; height: 355px; width: 355px; background-color: #243A5E; box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-d-flex { display: flex; align-items: center; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2 { background: #ffffff; margin-block-start: 30px; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2:focus:not(.x-hidden-focus) { background: #e5e5e5; } button.c-button.f-primary{ color: #fff!important; background: #0067b8!important; } button.c-button.f-primary:hover{ color: #fff; background: #4e596b; } .ow-pro-c-image-container .c-glyph.glyph-cancel:before{ font-size: 15px; position: relative; top: 1px; } .ow-pro-c-image-container ul {list-style: none; padding-left: 0;} </style> <div class="ow-pro-c-container-modal proactive-chat-hidden" id="proactive-chat-dialog"> <div class="ow-pro-c-button-container"> <button class="ow-pro-c-close-button c-glyph glyph-cancel" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" onclick="(window.chatInst.getProactiveChat()).toggle(false)" ></button> </div> <div class="ow-headinghelper-2 ow-pro-c-h-text">{{module.heading}}</div> <div class="c-button f-primary ow-pro-c-p-text"> {{chat-engagement.prompt}} </div> <div class="ow-pro-c-image-container ow-pro-c-d-flex"> <img src="{{module.img-src}}" alt="{{module.img-alt-txt}}" class="ow-pro-c-image" /> <ul data-cta-count="1"> <li class="ow-link-wrapper"> <button id="chatEngagement" aria-label="{{chat-engagement-aria-label}}" class="c-button f-primary ow-pro-c-chat-button" data-bi-cn="Chat_invite_accept" data-bi-bhvr="180" > <span> {{chat-engagement.btn-txt}} </span> </button> </li> </ul> <button id="chatDisengagement" class="ow-pro-c-button-glyph-container ow-pro-c-d-flex" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" > <div class="ow-pro-c-no-button">{{chat-disengagement.btn-txt}}</div> <div class="ow-pro-c-no-button c-glyph glyph-cancel"></div> </button> </div> </div>'/> <meta name="chat-oc-opts" value='{"chatDialogDescription": "chat with sales window", "isChatDisabled": "", "siteType": "dynamics365", "disableProactiveChat": "false", "debugHostNames": ["localhost", "sites-author.adobeppe.microsoft.com"]}'/> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-chat.min.ACSHASHb2193ee3d1a572c4de0275bb103c5293.js"></script> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-market-layer.min.ACSHASH551a5d1b5ebf715e3f78c311a57fa1d7.js"></script> <link rel="stylesheet" href="/etc.clientlibs/onecloud/clientlibs/clientlib-contact-sales.min.ACSHASH4a1a21c1176e98acf994a206329519ba.css" type="text/css"> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-contact-sales.min.ACSHASHbf8bebdf5d622f993d074a7e2534fe88.js"></script> <section id="oc-contact-sales"> <div class="position-fixed bottom-center sm-right-center ocr-contact-sales" data-bi-an="ContactSales_Widget" data-mount="contact-sales"> <div class="mobile-close-button-wrapper"> <button class="btn collapse collapse-contact-sales text-blue border-blue depth-8-dark glyph-append glyph-append-cancel float-right bg-white mobile-close-button" data-bi-bhvr="8" data-bi-cn="ContactSales_Close" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Close the Chat and Contact Sales Widget" href="#" data-mount="multi-collapse" aria-expanded="false"> Close </button> </div> <ul class="rounded-lg depth-8-dark list-unstyled m-0 bg-blue"> <li class="align-items-center pr-g pl-1 py-1 contact-sales-widget"> <div class="h-100 align-self-start collapse-me show"> <button class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-mail bg-transparent text-white" data-bi-bhvr="7" data-bi-cn="ContactSales_ContactUs_Widget_Icon" data-target=".collapse-contact-sales, .contact-sales-widget, .collapse-me" aria-label="Contact us" href="#" data-mount="multi-collapse" aria-expanded="false"> </button> </div> <div class="h-100 align-self-start collapse-me collapse"> <span class="btn glyph-prepend p-3 d-flex justify-content-center btn-glyph-only glyph-prepend-mail bg-transparent text-white" aria-hidden="true"></span> </div> <div class="collapse h-100 collapse-me pr-3 pl-2"> <div class="contact-sales-link"> <a class="cta text-white text-nowrap null null null null null null" role=" " data-target=", .contact-sales-widget, .collapse-me" aria-label="Contact us" href="https://go.microsoft.com/fwlink/?linkid=2248458&clcid=0x4809" data-isautoappendreferrer="true" data-bi-bhvr="124" data-bi-cn="ContactSales_ContactUs_Widget"> Contact us </a> </div> </div> </li> </ul> </div> </section> <script type="text/javascript" src="/etc.clientlibs/cascade.component.authoring/clientlibs/clientlib-greenid.min.ACSHASH383b23d12df0d9265d7569a7102c2f96.js" async></script> </div> </body> </html>