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single-link" data-m='{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c3c11c2c1c9c3m1r1a1","sN":3,"aN":"c11c2c1c9c3m1r1a1"}'> <a id="shellmenu_79" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/xbox?icid=CNavDevicesXbox" data-m='{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c3c11c2c1c9c3m1r1a1","sN":1,"aN":"c3c11c2c1c9c3m1r1a1"}'>Shop Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c4c11c2c1c9c3m1r1a1","sN":4,"aN":"c11c2c1c9c3m1r1a1"}'> <a id="shellmenu_80" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-sg/store/b/accessories" data-m='{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c4c11c2c1c9c3m1r1a1","sN":1,"aN":"c4c11c2c1c9c3m1r1a1"}'>Accessories</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c12c2c1c9c3m1r1a1","sN":12,"aN":"c2c1c9c3m1r1a1"}'> <span 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class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading"> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day section-master--breadth-none section-master--density-compact section-master--bg-image section-master--bg-image-fit-cover section-master--layout-slot-horizontal-alignment-right"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Overview-BG-1600x812px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=4000&hei=2030&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc5f38" id="Overview"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--size-s animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> OVERVIEW </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Transform your contact center with Copilot</h2> "> <div data-oc-token-text> <h2>Transform your contact center with Copilot</h2> </div> </div> <div class=" block-heading__paragraph"> <div data-oc-token-text> Reimagine the service experience and maximize efficiency across every engagement channel. </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="tabs-pill-bar" class="tabs-pill-bar tabs" data-component-id="a6ec002c9fc08e6eb70ef3ac2ba79ac3"> <div class="cmp-tabs d-contents" data-cmp-is="tabs"> <div class="pill-bar no-gutters "> <div id="pill-bar_tabs-pill-bar-ocb9d4" data-mount="tab-slider" class="col"> <div class="tab-overflow"> <div class="tab-window"> <div class="tab-group" role="tablist"> <button id="tabs-pill-bar-ocb9d4_tab0-tab" data-cmp-hook-tabs="tab" class="pill-bar__item active" href="#tabs-pill-bar-ocb9d4_tab0" role="tab" data-mount="ocr-tabs" aria-label="Deliver self-service" aria-controls="tabs-pill-bar-ocb9d4_tab0" aria-selected="true" aria-disabled="" tabindex="0" data-bi-an="Tab_1_Deliver self-service" data-bi-ecn="Deliver self-service" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Pill Nav" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Deliver self-service" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="pill-bar__item__label">Deliver self-service</span> </button> <button id="tabs-pill-bar-ocb9d4_tab1-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab1" role="tab" data-mount="ocr-tabs" aria-label="Fuel service rep productivity" aria-controls="tabs-pill-bar-ocb9d4_tab1" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_2_Fuel service rep productivity" data-bi-ecn="Fuel service rep productivity" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Pill Nav" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Fuel service rep productivity" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="pill-bar__item__label">Fuel service rep productivity</span> </button> <button id="tabs-pill-bar-ocb9d4_tab2-tab" data-cmp-hook-tabs="tab" class="pill-bar__item " href="#tabs-pill-bar-ocb9d4_tab2" role="tab" data-mount="ocr-tabs" aria-label="Increase efficiency" aria-controls="tabs-pill-bar-ocb9d4_tab2" aria-selected="false" aria-disabled="" tabindex="-1" data-bi-an="Tab_3_Increase efficiency" data-bi-ecn="Increase efficiency" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Pill Nav" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Increase efficiency" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="pill-bar__item__label">Increase efficiency</span> </button> </div> </div> </div> <div class="tab-arrows"> <button type="button" class="arrow-prev" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Nav Left" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Previous" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="sr-only">Previous</span> </button> <div class="arrow-prev pill-bar__arrow-prev-bg"></div> <button type="button" class="arrow-next" tabindex="-1" aria-hidden="true" data-width="40" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Nav Right" data-bi-hn="Transform your contact center with Copilot" data-bi-cn="Next" data-bi-compnm="Accordion - Filtered" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <span class="sr-only">Next</span> </button> <div class="arrow-next pill-bar__arrow-next-bg"></div> </div> </div> </div> <div class="row"> <div class="col"> <div class="tab-panel-group"> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab0" class="tab-panel fade show active" role="tabpanel" aria-labelledby="_tab0-tab" tabindex="0tabs-pill-bar-ocb9d4"> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion animation animation--effect-2-scroll"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc787b"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872940042" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Engage customers in any channel" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Collapse" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Engage customers in any channel" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Engage customers in any channel </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc787b-item_1690872940042" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.1-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Woman smiling on phone in center of infographic with icons for phone, chat, email, and internet." loading="lazy" data-oc="oc85cb" id="image-oc85cb"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872945851" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Enhance digital self-service" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Enhance digital self-service" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Enhance digital self-service </div> </h3> </button> </div> <div class="collapse " id="accordion-oc787b-item_1690872945851" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.2-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="E-commerce chat window showing a user and virtual assistant discussing order tracking and expedited shipping." loading="lazy" data-oc="oc9d84" id="image-oc9d84"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc787b-item_1690872952598" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Elevate voice self-service" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Elevate voice self-service" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Elevate voice self-service </div> </h3> </button> </div> <div class="collapse " id="accordion-oc787b-item_1690872952598" data-parent="accordion-container-accordion-oc787b"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/1.3-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Phone screen showing a call with Northwind Traders discussing order expediting with a customer service representative's image" loading="lazy" data-oc="ocf9f1" id="image-ocf9f1"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> <script src="/etc.clientlibs/onecloud/components/content/reimagine/atomic/accordion/v2/accordion/clientlibs/site.min.ACSHASH106a6a519dad38a935c4d5aa2786d6fb.js"></script> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab1" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab1-tab" tabindex="1tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc89da"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874443320" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Connect with the right service representative" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Collapse" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Connect with the right service representative" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Connect with the right service representative </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc89da-item_1690874443320" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited service representative. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.1-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Diagram showing intelligent unified routing for various communication channels " loading="lazy" data-oc="ocb38c" id="image-ocb38c"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874449333" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Work smarter with Copilot" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Work smarter with Copilot" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Work smarter with Copilot </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874449333" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Boost service representative productivity with suggested responses, conversation summaries, and a universal knowledge chat interface. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.2-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A customer service dashboard with a conversation summary. A Copilot AI chat window is open on the right side of the screen." loading="lazy" data-oc="oc7577" id="image-oc7577"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874456393" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Get a 360-degree view of customers" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Get a 360-degree view of customers" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Get a 360-degree view of customers </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874456393" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Empower service representatives with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.3-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A CRM interface displays customer details for Diane Prescott, including contact information and interaction timeline." loading="lazy" data-oc="ocdfe3" id="image-ocdfe3"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc89da-item_1690874466899" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Equip supervisors to assist" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Equip supervisors to assist" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Equip supervisors to assist </div> </h3> </button> </div> <div class="collapse " id="accordion-oc89da-item_1690874466899" data-parent="accordion-container-accordion-oc89da"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/2.4-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Dynamics 365 Contact Center showing ongoing conversations and buttons: Monitor, Assign, Transfer, and Force Close" loading="lazy" data-oc="oc4550" id="image-oc4550"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <div data-cmp-hook-tabs="tabitems" id="tabs-pill-bar-ocb9d4_tab2" class="tab-panel fade " role="tabpanel" aria-labelledby="_tab2-tab" tabindex="2tabs-pill-bar-ocb9d4" hidden> <div><div ocr-component-name="accordion" data-component-id="83a648d7a0b795a0825b6d7dfc9568c8" class="accordion"> <div class="ocr-accordion accordion--vertical accordion--vertical-product "> <div data-mount="ocr-accordion"> <ul class="accordion" id="accordion-container-accordion-oc302c"> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875730204" aria-expanded="true" data-mount="ocr-collapse" data-bi-ecn="Gain a unified view of operations" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Collapse" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="8" data-bi-compnm="Accordion - Filtered" data-bi-cn="Gain a unified view of operations" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Gain a unified view of operations </div> </h3> </button> </div> <div class="collapse show" id="accordion-oc302c-item_1690875730204" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.1-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt=" contact center dashboard showing various performance metrics with graphical representations." loading="lazy" data-oc="ocb7e6" id="image-ocb7e6"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875737053" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Optimize workforce management" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Optimize workforce management" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Optimize workforce management </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875737053" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Review service representative skills, capacity, and allocation in near-real time. Connect with existing workforce management (WFM) solutions. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.2-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Screenshot of a shift plan in Dynamics 365 Contact Center." loading="lazy" data-oc="oc272d" id="image-oc272d"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875740772" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Unlock the power of your data" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Unlock the power of your data" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Unlock the power of your data </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875740772" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Reduce data silos and work from a single source of truth for all interactions across the contact center with Microsoft Dataverse. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.3-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Diagram illustrating Dynamics 365 Contact Center, featuring three main components: Self-service, Agent assist, and Operations" loading="lazy" data-oc="oc6e9c" id="image-oc6e9c"/> </div> </div> </div> </div> </div> </div> </li> <li class="ocr-accordion-item"> <span class="indicator indicator--shape-pill"></span> <div class="ocr-accordion-item__content"> <div class="button-group button-group--stacked "> <button class="ocr-accordion-item__header btn-collapse" data-target="#accordion-oc302c-item_1690875744498" aria-expanded="false" data-mount="ocr-collapse" data-bi-ecn="Connect Copilot to your data" data-bi-ehn="Transform your contact center with Copilot" data-bi-ct="Accordion Expand" data-bi-hn="Transform your contact center with Copilot" data-bi-bhvr="7" data-bi-compnm="Accordion - Filtered" data-bi-cn="Connect Copilot to your data" data-bi-view="OVERVIEW | Transform your contact center with Copilot"> <h3 class="h5 "> <div data-oc-token-text> Connect Copilot to your data </div> </h3> </button> </div> <div class="collapse " id="accordion-oc302c-item_1690875744498" data-parent="accordion-container-accordion-oc302c"> <div class="ocr-accordion-item__body"> <div> <div data-oc-token-text> Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence. </div> </div> <div> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media media--highlight media--highlight-solid slide-in-bottom-2 img-fluid multi-feature-feature"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/3.4-Overview-610x340px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2013&hei=1122&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="software interface displaying a popup window titled "Add a connector action with several connector options" loading="lazy" data-oc="oc4cdb" id="image-oc4cdb"/> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </div> <a class="btn btn-link sr-only-focusable" aria-label="Back to tabs" data-focus="back-to-tabs">Back to tabs</a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-night bg--base-fade"> <div class="container" data-oc="oc9af1" id="Key-benefits"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> KEY BENEFITS </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>The Microsoft difference</h2> "> <div data-oc-token-text> <h2>The Microsoft difference</h2> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="features-grid" data-component-id="7a3a21914df35b50158949dc5fd595b0" class="features-grid layout"> <div class="layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--stat"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/01-Key-Benefits-24x24px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=32&hei=32&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="occda8" id="image-occda8"/> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Comprehensive vision for service</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI. </div> </div> </div> </div> </div> <div class="layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--stat"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/02-Key-Benefits-24x24px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=32&hei=32&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="oc33b7" id="image-oc33b7"/> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Infused with enterprise-grade generative AI</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Our contact center integrates Copilot across the service journey, from self-service to service representative interactions, wrap-ups, and reporting. </div> </div> </div> </div> </div> <div class="layout__col"> <div ocr-component-name="block-feature" data-component-id="9290bbb697f35c37e989109584e9d258" class="block-feature d-flex align-items-start block-feature--2xs block-feature--stat"> <div class="block-feature__badge"> <div ocr-component-name="badge" data-component-id="c37d8f9ba85341ed66b14ed6f7c1e390" class="badge badge--size-s theme-day"> <div ocr-component-name="icon" data-component-id="467e35e809075d121962a1d239c316b2" class="ocr-icon d-inline-flex ocr-icon--size-xs"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/03-Key-Benefits-24x24px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=32&hei=32&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy" data-oc="oce746" id="image-oce746"/> </div> </div> </div> </div> <div class="block-feature__body d-flex flex-column align-items-start"> <div class="block-feature__headings d-flex flex-column align-items-start"> <div class=" block-feature__title"> <div data-oc-token-text> <h3><span class="d-block h5">Built for extensive scale and reliability</span></h3> </div> </div> </div> <div class=" base block-feature__paragraph"> <div data-oc-token-text> Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure. </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master theme-day bg--neutral-fade section-master--density-compact section-master--layout-header-horizontal-alignment-center"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Pricing-BG-1600x796px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1000&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="ocd9e7" id="Pricing"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading block-heading--alignment-centered block-heading--size-m animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> PRICING </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Dynamics 365 Contact Center pricing</h2> "> <div data-oc-token-text> <h2>Dynamics 365 Contact Center pricing</h2> </div> </div> <div class="block-heading__button-group"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn " data-bi-ecn="See pricing details" data-bi-ehn="Dynamics 365 Contact Center pricing" data-bi-tags="{"BiLinkName":"seepricingdetails"}" tabindex="0" data-bi-hn="Dynamics 365 Contact Center pricing" data-bi-bhvr="232" data-bi-cn="See pricing details" data-bi-compnm="Sku Cards" target="_self" data-oc="oc2b03" data-bi-ct="Component Button" id="action-oc2b03" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center/pricing" data-bi-sn="1" aria-label="See pricing details for products in Dynamics 365 Contact Center" data-bi-view="PRICING | Dynamics 365 Contact Center pricing" data-isenvauthor="false"> <span class="btn__text">See pricing details</span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="sku-cards" class="sku-cards tabs" data-component-id="216141b816281ca36b9f62de1b6844b8"> <div class="sku-cards layout layout--cols-2"> <div class="sku-cards__card layout__col"> <div ocr-component-name="card-plan-detail" data-component-id="28e00fa935851163f2133f46ebdaa86b" class="card-plan-detail card-plan-detail--product card-plan-detail--vertical card-plan-detail--grid-card card-plan-detail--blocklist-base-title"> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0tdlc_skuid0006_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Contact Center</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Transform customer engagement across digital and voice channels with an all-in-one solution. </div> </div> <div class="sku__pricing" data-ocr-pricing-render="pricing" aria-hidden="false"> <div class="sku__pricing-current"> <span class="oc-displayListPrice">USD$110.00</span> </div> </div> <div class="sku__detail-recurrence"> <span class="oc-displayUnit">user/month</span> </div> <div class="sku__note"> <span>Price does not include GST.</span> </div> <div class="sku__buttons"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Learn more" data-bi-ehn="Dynamics 365 Contact Center pricing" data-bi-tags="{"BiLinkName":"learnmore"}" tabindex="0" data-bi-hn="Dynamics 365 Contact Center pricing" data-bi-bhvr="230" data-bi-cn="Learn more" data-bi-compnm="Sku Cards" target="_self" data-oc="ocfc36" data-bi-ct="Card Button" id="action-ocfc36e1" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center/pricing#comparison-table" data-bi-sn="1" aria-label="Learn more - See the comparison table for Dynamics 365 Contact Center pricing." data-bi-view="PRICING | Dynamics 365 Contact Center pricing" data-isenvauthor="false"> <span class="btn__text">Learn more</span> </a> </div> </div> <div class="sku__footnote"> <div data-oc-token-text> Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses. </div> </div> </div> <template 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data-bi-hn="Dynamics 365 Contact Center pricing" data-bi-bhvr="230" data-bi-cn="Learn more" data-bi-compnm="Sku Cards" target="_self" data-oc="ocfc36" data-bi-ct="Card Button" id="action-ocfc36e1" href="https://www.microsoft.com/en-sg/dynamics-365/products/contact-center/pricing#comparison-table" data-bi-sn="1" aria-label="Learn more - See the comparison table for Dynamics 365 Contact Center pricing." data-bi-view="PRICING | Dynamics 365 Contact Center pricing" data-isenvauthor="false"> <span class="btn__text">Learn more</span> </a> </div> </div> <div class="sku__footnote" data-ocr-pricing-content="footnote"> <div data-oc-token-text> Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise licenses. </div> </div> <div class="sku__unavailable not-found" data-ocr-pricing-content="unavailable"> The version of Microsoft 365 is not available in your country/region. Visit <a href="https://go.microsoft.com/fwlink/p/?LinkID=506577" target="_self">Microsoft Store</a> to find out which versions of Microsoft 365 are available in your country/region. </div> </template> <script src="/etc.clientlibs/onecloud/clientlibs/clientlib-product-pricing-templates/sku.min.ACSHASH305e80cb22d0f14e474c408c181cb792.js"></script> </div> </div> </div> </div> <div class="sku-cards__card layout__col"> <div ocr-component-name="card-plan-detail" data-component-id="28e00fa935851163f2133f46ebdaa86b" class="card-plan-detail card-plan-detail--product card-plan-detail--vertical card-plan-detail--grid-card card-plan-detail--blocklist-base-title"> <div class="layout__col card-plan-detail__sku"> <div ocr-component-name="sku" data-component-id="29d382aad0139a094d341ff4dd652cd5" data-ocr-pricing-component="sku" class="sku"> <div class="sku" data-oc-market-selector data-ocr-product="product main Success" data-ocr-skurequest="a0c4p0_pidcfq7ttc0tdkx_skuid0005_r2p1" data-ocr-pricing-section="render"> <div class="sku__title" data-ocr-pricing-render="title"> <h3 class="oc-product-title">Dynamics 365 Customer Service Premium</h3> </div> <div class="sku__paragraph"> <div data-oc-token-text> Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI. </div> </div> <div class="sku__pricing" data-ocr-pricing-render="pricing" aria-hidden="false"> <div class="sku__pricing-current"> <span class="oc-displayListPrice">USD$195.00</span> </div> </div> <div class="sku__detail-recurrence"> <span class="oc-displayUnit">user/month</span> </div> <div class="sku__note"> <span>Price does not include GST.</span> </div> <div class="sku__buttons"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Contact Center pricing" data-bi-tags="{"BiLinkName":"contactus"}" tabindex="0" data-bi-hn="Dynamics 365 Contact Center pricing" data-bi-bhvr="124" data-bi-cn="Contact us" data-bi-compnm="Sku Cards" data-regenerate-fwlink="true" target="_blank" data-oc="ocfc36" data-bi-ct="Card Button" id="action-ocfc36" href="https://go.microsoft.com/fwlink/?linkid=2276127&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Contact us: Contact Dynamics 365 team for assistance" data-bi-view="PRICING | Dynamics 365 Contact Center pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> </div> <template data-ocr-pricing-config="{"requestQuery":"a0c4p0_pidcfq7ttc0tdkx_skuid0005_r2p1","discountedTextTemplate":"Originally starting from %{msrpPrice} now starting from %{listPrice}","isRequestModeAjax":false,"isProductPriceOverridden":false,"isUsingProductTitle":false,"titleOverride":"Dynamics 365 Customer Service Premium","displayUnitMap":{"CFQ7TTC0TDKX":"user/month"}}"> <div class="sku__paragraph" data-ocr-pricing-content="paragraph"> <div data-oc-token-text> Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI. </div> </div> <div class="sku__note" data-ocr-pricing-content="disclaimer"> <span>Price does not include GST.</span> </div> <div class="sku__buttons" data-ocr-pricing-content="links"> <div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn btn--md " data-bi-ecn="Contact us" data-bi-ehn="Dynamics 365 Contact Center pricing" data-bi-tags="{"BiLinkName":"contactus"}" tabindex="0" data-bi-hn="Dynamics 365 Contact Center pricing" data-bi-bhvr="124" data-bi-cn="Contact us" data-bi-compnm="Sku Cards" data-regenerate-fwlink="true" target="_blank" data-oc="ocfc36" data-bi-ct="Card Button" id="action-ocfc36" href="https://go.microsoft.com/fwlink/?linkid=2276127&clcid=0x4809&culture=en-sg&country=sg" data-bi-sn="1" aria-label="Contact us: Contact Dynamics 365 team for assistance" data-bi-view="PRICING | Dynamics 365 Contact Center pricing" data-isenvauthor="false"> <span class="btn__text">Contact us</span> </a> </div> </div> <div class="sku__unavailable not-found" data-ocr-pricing-content="unavailable"> The version of Microsoft 365 is not available in your country/region. Visit <a href="https://go.microsoft.com/fwlink/p/?LinkID=506577" target="_self">Microsoft Store</a> to find out which versions of Microsoft 365 are available in your country/region. </div> </template> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master section-master--bg-image section-master--layout-slot-horizontal-alignment-right"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Customer-Stories-BG-1600x1002px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1252&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc6ec5" id="Customer-stories"> <div class="row"> <div class="col"> <div class="layout section-master__layout section-master--layout-cols-2 "> <div class="layout__col"> <div 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src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-Customer-Stories-135x58-logo?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fit=constrain" class=" " alt="Synoptek Logo" loading="lazy" data-oc="oc544b" id="image-oc544b"/> </div> </div> </div> <span class="indicator" role="presentation"></span> </div> </a> </li> <li> <a href="#carousel-oc7731-3" class="carousel__indicators-item" role="button" aria-controls="carousel-oc7731-3" aria-label="Slide 4 Mediterranean Shipping Company indicator" aria-current="false" data-current-slide-translatable="current slide"> <div class="carousel__indicators-item--container carousel__indicators-type--media "> <div class="carousel__indicators-item__media"> <div class="media media--ratio-21-9"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img 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</button> </div> <div class="carousel__window hide-scrollbar "> <div id="carousel-oc7731-carousel__container" class="carousel__container layout layout--overflow "> <div role="group" aria-roledescription="slide" id="carousel-oc7731-0" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 0" aria-label=" 1 of 4"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-customer-stories-656x520px-349166?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1585&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A women working with a laptop having microphone" loading="lazy" data-oc="oc5cfa" id="image-oc5cfa"/> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-customer-stories-135x58-logo-349166?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Flowers.com Logo" loading="lazy" data-oc="ocf9df" id="image-ocf9df"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">"At 1-800-Flowers.com, we pride ourselves on exceptional service. With Dynamics 365 Contact Center, we’re creating a best-in-class solution."</span></blockquote> </div> <div data-oc-token-text> Arnie Leap, Chief Information Officer, 1-800-Flowers.com </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc7731-1" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 1" aria-label=" 2 of 4"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/02-customer-stories-656x520px-349166?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1585&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man and a googles wearing women discussing something with a laptop" loading="lazy" data-oc="oc846d" id="image-oc846d"/> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/02-customer-stories-135x58-logo-349166?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Lenovo Logo" loading="lazy" data-oc="oc0cdf" id="image-oc0cdf"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">"We've formed a transformative relationship for customer satisfaction and operational excellence.”</span></blockquote> </div> <div data-oc-token-text> Lishuang Xu, Executive Director – Customer Engagement Center, Lenovo </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc7731-2" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 2" aria-label=" 3 of 4"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-Customer-Stories-656x520px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1585&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Two office workers sit at desks, wearing headsets, and working on laptops." loading="lazy" data-oc="oc9020" id="image-oc9020"/> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-Customer-Stories-135x58-logo?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="Synoptek Logo" loading="lazy" data-oc="oc25fd" id="image-oc25fd"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">“The integration of Microsoft Copilot has enhanced communication across channels, leading to a notable increase in efficiency.”</span></blockquote> </div> <div data-oc-token-text> Ricardo Ordonez, Practice Director, Teams Plus, Synoptek </div> </div> </div> </div></div> </div> <div role="group" aria-roledescription="slide" id="carousel-oc7731-3" class="carousel__slide layout__col " tabindex="-1" data-slide-title="Slide 3" aria-label=" 4 of 4"> <div ocr-component-name="testimonial-card" data-component-id="1d89c9144380e9a74ec8e9c95779a19a" class="testimonial-card bg--card-normal depth-4 rounded-l row m-0"> <div class="testimonial-card__media order-md-1 col-6 col-md-6 col-lg-12"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/02-Customer-Stories-656x520px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1585&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A man and a women talking each other" loading="lazy" data-oc="oc0240" id="image-oc0240"/> </div> </div> </div> <div class="testimonial-card__content col-6 col-md-6 col-lg-12"> <div class="testimonial-card__body"> <div class="testimonial-card__quote"> <div class="testimonial-card__content-media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/02-Customer-Stories-135x58-logo?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=175&hei=74&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt=" Mediterranean Shipping Company Logo" loading="lazy" data-oc="oc14e1" id="image-oc14e1"/> </div> </div> </div> <div data-oc-token-text> <blockquote><span class="d-block h4">“MSC has always been known for the personal service that we give our customers; Dynamics 365 Contact Center helps us elevate that approach.”</span></blockquote> </div> <div data-oc-token-text> Fabio Catassi, Chief Information Officer, Mediterranean Shipping Company </div> </div> <div class="testimonial-card__footer"> <div><div ocr-component-name="action-group" data-component-id="e44de352c999ca6efd7a58dc4a5d7a5b" class="button-group"> <a class="btn " data-bi-ecn="Read the story" data-bi-ehn="“MSC has always been known for the personal service that we give our customers; Dynamics 365 Contact Center helps us elevate that approach.”" data-bi-tags="{"bilinkname":"readthestory4"}" tabindex="0" data-bi-hn="“MSC has always been known for the personal service that we give our customers; Dynamics 365 Contact Center helps us elevate that approach.”" data-bi-bhvr="231" data-bi-cn="Read the story" data-bi-compnm="Carousel" data-regenerate-fwlink="true" target="_blank" data-bi-an=" Mediterranean Shipping Company Logo" data-oc="oc45ff" data-bi-ct="Card Button" id="action-oc45ff" href="https://go.microsoft.com/fwlink/?linkid=2275906&clcid=0x4809&culture=en-sg&country=sg" aria-label="Read the story of how Dynamics 365 brings customer-centricity to the next level at Mediterranean Shipping company" data-bi-view="CUSTOMER STORIES | Real customers, real results1" data-isenvauthor="false"> <span class="btn__text">Read the story</span> </a> </div> </div> </div> </div> </div></div> </div> <div class="empty-slide"></div> </div> </div> <a href="javascript:void(0);" class="carousel__back-to-controls sr-only-focusable position-absolute">Back to Customer Stories Section</a> </section> </div></div> </div> </div> </div> </div> <div ocr-component-name="section-master" data-component-id="2b9a710ec7952a9e39aaccb62b93dcee" class="section-master"> <div class="section-master__image "> <div class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/Resources-BG-1600x867px?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=1084&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt loading="lazy"/> </div> </div> <div class="container" data-oc="oc5db3" id="Resources"> <div class="row"> <div class="col"> <div class="layout section-master__layout"> <div class="layout__col"> <div class="section-master__layout-header"> <div ocr-component-name="block-heading" data-component-id="6ead05f340b941df5109567514e89a43" class="block-heading animation animation--effect-2-scroll"> <div class="fg--neutral-highlight block-heading__eyebrow"> <div data-oc-token-text> RESOURCES </div> </div> <div class=" block-heading__title" ocr-telemetry-name ocr-en-title="<h2>Learn more about Contact Center as a Service</h2> "> <div data-oc-token-text> <h2>Learn more about Contact Center as a Service</h2> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row section-master__slot"> <div class="col"> <div ocr-component-name="three-up-cards" data-component-id="bb3c6b0b0eda6b639abbfd2e9d327f01" class="three-up-cards layout layout--cols-3 animation animation--effect-3-scroll"> <div class="three-up-cards__card layout__col"> <div ocr-component-name="card" data-component-id="2da121e2913e674ad2851c7c98030a80" class="card"> <div class="card__media"> <div ocr-component-name="media" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="media rounded-m img-fluid"> <div ocr-component-name="image" data-component-id="9b002e252846bf14b532f40bd58c2fca" class="ocr-img media__asset"> <img src="https://cdn-dynmedia-1.microsoft.com/is/image/microsoftcorp/01-Resources-416x178-2?resMode=sharp2&op_usm=1.5,0.65,15,0&wid=2000&hei=858&qlt=100&fmt=png-alpha&fit=constrain" class=" " alt="A person uses a Dell laptop, in a bright indoor setting." loading="lazy" data-oc="oc7952" 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