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keywords = keywords.replace("'", ''); keywords = $.trim(keywords); var test = $('.searchBar-dropdown').text().trim(); if (test == "Personal Credit"){ var url = '/en/personal/search'; }else{ var url = '/en/search'; } if (keywords != '' && keywords != 'Enter Key Words') { window.location=url+"?q="+keywords; } } </script> <script> $(document).ready(function () { $('.search-container input[type=radio]').change(function() { let value = $('.search-container input[type=radio]:checked').val(); $("#dropdown-filter-btn__content_type").dropdown("toggle"); $('.search-container input[type=radio]').parents('.dropdown-item').css({ 'background': 'white', 'font-weight': '400', }); $('.mkt-form_search-select .dropdown-toggle__text').text(value); $('.search-container input[type=radio]:checked').parents('.dropdown-item').css({ 'background': '#eeeeee', 'font-weight': '700', }); }); $('.mkt-form__main-search').keyup(function() { if($(this).val()) { $('.mkt-assets__search-reset').show(); } else { 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class="breadcrumb container mkt-breadcrumb-container"> <li class="breadcrumb-item"><a href="https://www.equifax.ca/en/"> <span class="sr-only">Home</span> <span class="far fa-home"></span></a> </li> <li class="breadcrumb-item active"><a href="https://www.equifax.ca/en/personal/">Personal</a></li> <li class="breadcrumb-item dropdown d-none"><a type="button" href="#" class="dropdown-toggle" data-toggle="dropdown" data-display="static" role="button" aria-haspopup="true" aria-expanded="false">...</a> <div class="dropdown-menu dropdown-menu-center dropdown-menu-right mkt-breadcrumb__dropdown-menu"></div></li> <li class="breadcrumb-item "><a href="https://www.equifax.ca/en/personal/contact-us/">Contact Us</a></li> </ol> </div> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Canada", "item": "https://www.equifax.ca/en//" }, { "@type": "ListItem", "position": 2, "name": "Personal", "item": "https://www.equifax.ca/en/personal/" }, { "@type": "ListItem", "position": 3, "name": "Contact Us", "item": "https://www.equifax.ca/en/personal/contact-us/" } ] } </script> </nav> </div> </div> </div> </section> </div> </div> <div class="layout-content portlet-layout" id="main-content" role="main"> <div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-e54d2673-5370-82f2-a689-713891581ab1 " style=""><div id="fragment-0cd8e100-951c-d009-8b42-6938aeccefa0" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ctxa_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ctxa"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ctxa"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-51628561" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="5967212" data-analytics-asset-title="post-strike-alert" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="51628561"> <div class="bg-primary text-white text-center px-3 py-4"> <div class="container"> <h3><img alt="" src="https://assets.equifax.com/marketing/canada/images/icons/info_alert.png" /> Important Notice Regarding Canada Post Strike</h3> <p class="m-0 mx-auto" style="max-width: 1000px;">During the Canada Post service disruption, if you need to update your Equifax credit report or dispute an inquiry, please use the <a href="https://www.equifax.ca/personal/dispute-credit-report/options/" style="color:#ffffff; text-decoration: underline;"> online form</a> or call us at 1-800-871-3250.</p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div></div><div class="lfr-layout-structure-item-basic-component-html lfr-layout-structure-item-db1c99e3-d3b1-c780-355f-0f2b2a412c26 " style=""><div id="fragment-c562e03a-1948-e86e-8a41-443050152487" > <div class="component-html" data-lfr-editable-id="element-html" data-lfr-editable-type="html"><div class="bg-primary text-white text-center px-3 py-4"> <div class="container"> <h3><img src="https://assets.equifax.com/marketing/canada/images/icons/info_alert.png" alt=""> Important Notice Regarding Canada Post Strike</h3> <p class="m-0 mx-auto" style="max-width: 1000px;"> During the Canada Post service disruption, if you need to update your Equifax credit report or dispute an inquiry, please use the <a style="color:#ffffff; text-decoration: underline;" href="https://www.equifax.ca/personal/dispute-credit-report/options/"> online form</a> or call us at 1-800-871-3250. </p> </div> </div> </div></div><style>.component-html img { max-width: 100%; }</style></div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-9950f633-e045-d863-11c8-0d8914bec723 " style=""><div id="fragment-7b07d990-1701-2407-59c7-6188b360add6" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_wvsu_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_wvsu"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_wvsu"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-39274808" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="4096764" data-analytics-asset-title="contactUs-hero" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="39274808"> <div class="d2c-hero py-4 py-lg-5 container-fluid--breakout" style="color: #000000; background-color: #E5EBED;"> <div class="container px-3"> <div class="d-flex flex-column flex-lg-row align-items-center justify-content-center"> <div class="d2c-hero__img d-none d-lg-block mb-4 mb-lg-0 order-lg-1 col-lg-6 text-center"> <img src="https://assets.equifax.com/marketing/canada/images/banners/new_website_contact_us_banner_651x435.jpg" alt="Contact Us" class="img-fluid" > </div> <div class="d2c-hero__img d-lg-none mb-4 mb-lg-0 order-lg-1 col-lg-6 text-center"> <img src="https://assets.equifax.com/marketing/canada/images/banners/new_website_contact_us_banner_651x435.jpg" alt="Contact Us" class="img-fluid" > </div> <div class="d2c-hero__body d-flex flex-column col-lg-6"> <div class="efx-eyebrow">Contact Us</div> <h1 class="d2c-hero__title">We're here to help</h1> <div class="d2c-hero__text"><p><strong>Have You Been a Victim of Identity Theft or Fraud?</strong></p> <p>Call us at 1-800-465-7166. After you select your language, press 3.</p> <p><strong>Have You Lost Your ID?</strong></p> <p>Call us at 1-800-465-7166. After you select your language, press 2.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div></div><div class="lfr-layout-structure-item-a51a49ec-efb4-5844-a7c5-c7a0f99f0193 lfr-layout-structure-item-container container-fluid container-fluid-max-xl" style=""><div class="lfr-layout-structure-item-df9e7b18-76ca-7ab9-cd41-3378e12467ed lfr-layout-structure-item-row " style=""><div class="row align-items-lg-start align-items-sm-start align-items-start align-items-md-start flex-lg-row flex-sm-row flex-row flex-md-row"><div class="col col-lg-12 col-sm-12 col-12 col-md-12"><div class="lfr-layout-structure-item-basic-component-html lfr-layout-structure-item-27edc7ce-1ee0-58d6-b558-e1b434f7ae8a " style=""><div id="fragment-fa3e3253-8fc5-941d-dfd4-347c68100539" > <div class="component-html" data-lfr-editable-id="element-html" data-lfr-editable-type="html"><div class="d2c-banner py-4 bg-light container-fluid--breakout" style="background-color: #daf1fb !important; padding-left: 48px; padding-right: 48px;"> <div class="container px-3"> <div class="d-flex"> <div class="d2c-banner__body"> <h4>Have You Been a Victim of Identity Theft or Fraud?</h4> <p> </p> <p class="d2c-banner__Text" style="font-size: 18px !important;">To place an Identity Alert on your Equifax credit report, call 1-800-465-7166. After you select your language, say "fraud" or press 3.</p> <p class="d2c-banner__Text" style="font-size: 18px !important;">To report that your wallet or ID was stolen, call 1-800-465-7166. After you select your language, say "lost ID" or press 2.</p> </div> </div> </div> </div> </div></div></div></div></div></div></div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-cdd499b1-fdf2-19bd-8bb2-ab06f26d81c7 " style=""><div id="fragment-75124f3a-7c61-6c6a-e53c-aeb9841d4727" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lafc_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lafc"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_lafc"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-51634739" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="5975048" data-analytics-asset-title="scam-calls-contact-us-alert" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="51634739"> <div class="bg-primary text-white text-left px-3 py-4"> <div class="container"> <div class="row no-gutters"> <div class="col-auto d-flex align-items-start"><img alt="" class="mr-2" src="https://assets.equifax.com/marketing/canada/images/icons/info_alert.png" width="24" /></div> <div class="col"> <h4 style="font-size: 18px;">Beware of Fraudulent Callers Claiming to be Equifax Agents. <a aria-controls="contactUsAlert" aria-expanded="false" class="text-white" data-toggle="collapse" href="#contactUsAlert" role="button" style="text-decoration: underline;">Learn More.<span aria-hidden="true" class="fas fa-chevron-down"></span></a>.</h4> <div class="collapse pt-3" id="contactUsAlert"> <div class="m-0 mx-auto" style="max-width: 1500px;"> <p><strong>What you should know:</strong> Equifax has learned scammers are calling consumers and claiming to be Equifax agents. They're asking consumers if they recently applied for credit and then ask them to email copies of their ID for identity verification purposes. Please note these callers are <strong>not affiliated with Equifax Canada</strong>. Equifax Canada does not call consumers directly unless the consumer is expecting a call back from an Equifax Canada agent.</p> <p class="mb-0"><strong>What you should do:</strong> If you receive an unexpected call and they ask for your ID, hang up and call our Equifax Canada agents directly at 1-800-465-7166 or 1-866-828-5961. Do not call the number provided by the caller.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div></div><div class="lfr-layout-structure-item-basic-component-html lfr-layout-structure-item-9af0a48f-d411-f943-48a5-55ba4a50c1d7 " style=""><div id="fragment-a1b599fc-d7bf-57e2-792e-52d49f9e6b42" > <div class="component-html" data-lfr-editable-id="element-html" data-lfr-editable-type="html"><div class="download-cards bg-white text-dark py-6"> <div class="container efx-animation slide-up"> <div class="row col-divider"> <div class="col-12 col-md-6 pb-5 pb-md-0 pr-md-4 pr-lg-6 d-flex flex-column"> <img class="mb-3" style="max-width: 112px;" src="https://assets.equifax.com/marketing/canada/images/icons/contact_us_phone_icon.png " alt="Phone"> <h3 class="mkt-h4 mb-3">Contact Us By Phone</h3> <div class="mkt-body--sm mb-4 flex-grow-1"> If you have questions about selecting the right product, activating a product, or cancelling a product, please call our Customer Care team. We're happy to help you. <br><b>Phone:</b> 1-800-871-3250<br><b>Hours:</b> Monday to Friday: 9 a.m. to 9 p.m. (ET)<br>Saturday and Sunday: 9 a.m. to 6 p.m. (ET) </div> </div> <div class="col-12 col-md-6 pt-5 pt-md-0 pl-md-4 pl-lg-6 d-flex flex-column"> <img class="mb-3" style="max-width: 112px;" src="https://assets.equifax.com/marketing/canada/images/icons/contact_us_mail_icon.png" alt="Mail"> <h3 class="mkt-h4 mb-3">Contact Us by Mail</h3> <div class="mkt-body--sm mb-4 flex-grow-1"> Do you need to update your contact information on an existing fraud warning? Please mail us proof of ID, and a copy of your phone bill with your written request.<br> <b>Mailing address:</b><br> Equifax Canada Co.<br> National Consumer Relations <br> Box 190<br> Montreal, Quebec H1S 2Z2<br> </div> </div> </div> </div> </div></div></div></div><div class="lfr-layout-structure-item-63bd924d-868c-9145-01df-ca93dfdeb40a lfr-layout-structure-item-container " style=""><div class="lfr-layout-structure-item-d86a6656-a2d3-8b00-9bcd-574123988aa9 lfr-layout-structure-item-row " style=""><div class="row align-items-lg-start align-items-sm-start align-items-start align-items-md-start flex-lg-row flex-sm-row flex-row flex-md-row"><div class="col col-lg-12 col-sm-12 col-12 col-md-12"><div class="lfr-layout-structure-item-basic-component-separator lfr-layout-structure-item-f46e3d22-36a4-731f-79ed-29f1d2ad3377 " style=""><div id="fragment-d26a3c2e-7265-4d8a-9165-4cf3c03dd742" > <div class="component-separator"> <hr class="m-0 pb-3 "> </div></div></div><div class="lfr-layout-structure-item-vertical-tab-fragment lfr-layout-structure-item-dcd1cc73-6b62-a64a-4252-4c99d3096c8d " style=""><div id="fragment-71f219f8-f907-fa42-c93f-df5a3c4f05c3" > <section class="mkt-vertical-tabs mkt-vertical-tabs--pills py-5 py-lg-6"> <div class="container p-0 px-lg-3"> <h2 class="mkt-vertical-tabs__title mkt-h3 mb-4 mb-lg-6 px-3 px-lg-0" data-lfr-editable-id="02-section-title" data-lfr-editable-type="rich-text">Frequently Asked Questions</h2> <div class="row justify-content-md-end no-gutters"> <div class="col-12 col-lg-4"> <ul class="nav flex-row flex-lg-column d-flex scroll-snap__carousel scroll-swipe mb-4 mb-lg-0 pl-3 pl-lg-0 pr-lg-5" role="tablist"> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link active" id="tab-21656405-0" data-toggle="tab" href="#tab-panel-21656405-0" role="tab" aria-controls="tab-panel-21656405-0" aria-selected="true"> <img alt="test" data-lfr-editable-id="01-img" data-lfr-editable-type="image" src="//assets.equifax.com/marketing/US/images/icons/icon_risk_credit.svg"><span data-lfr-editable-id="01-tab-title" data-lfr-editable-type="text">Customer Care for your Equifax Credit Report</span> </a> </li> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link " id="tab-21656405-1" data-toggle="tab" href="#tab-panel-21656405-1" role="tab" aria-controls="tab-panel-21656405-1" aria-selected="false"> <img alt="test" data-lfr-editable-id="02-img" data-lfr-editable-type="image" src="//assets.equifax.com/marketing/US/images/icons/icon_risk_credit.svg"><span data-lfr-editable-id="02-tab-title" data-lfr-editable-type="text">Customer Care for your Identity Related Alerts</span> </a> </li> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link " id="tab-21656405-2" data-toggle="tab" href="#tab-panel-21656405-2" role="tab" aria-controls="tab-panel-21656405-2" aria-selected="false"> <img alt="test" data-lfr-editable-id="03-img" data-lfr-editable-type="image" src="//assets.equifax.com/marketing/US/images/icons/icon_risk_credit.svg"><span data-lfr-editable-id="03-tab-title" data-lfr-editable-type="text">Customer Care for your Equifax Products</span> </a> </li> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link " id="tab-21656405-3" data-toggle="tab" href="#tab-panel-21656405-3" role="tab" aria-controls="tab-panel-21656405-3" aria-selected="false"> <img alt="test" data-lfr-editable-id="04-img" data-lfr-editable-type="image" src="//assets.equifax.com/marketing/US/images/icons/icon_risk_credit.svg"><span data-lfr-editable-id="04-tab-title" data-lfr-editable-type="text">General Credit Questions</span> </a> </li> </ul> </div> <div class="col-12 col-lg-8"> <div class="tab-content px-3 px-lg-0" id=""> <div class="tab-pane fade show active" id="tab-panel-21656405-0" role="tabpanel" aria-labelledby="tab-21656405-0"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-a758f202-55dc-dedd-a50d-d0b1fe9a26a0 " style=""><div id="fragment-a681508e-cc54-8828-8a20-5936be5d321e"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_blrd_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_blrd"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_blrd"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147901" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4002671" data-analytics-asset-title="customerService-Credit Report" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147901"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <a class="anchor-link" id="credit-report"></a> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">Customer Care for your Equifax Credit Report</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4002671"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40026711"> <button type="button" data-toggle="collapse" data-parent="#accordion4002671" href="#collapseExpandable40026711" aria-expanded="false" aria-controls="collapseExpandable40026711" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I would like to request a free copy of my credit report', '1');">I would like to request a free copy of my credit report <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40026711" class="collapse" aria-labelledby="heading40026711"> <div class="d2c-collapse__item-body"> <p><span><span><span>There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:</span></span></span></p> <p><span><span><span><strong>Online</strong></span></span></span></p> <p><span><span><span>Simply <strong><a href="https://my.equifax.ca/consumer-registration/?skuId=10147&lang=en&campaignCode=CANDREFXD2C21WEBST00344">click here</a></strong> and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your <strong><a href="https://my.equifax.ca/login">myEquifax</a></strong> account, you can download a copy of your credit report by clicking on the <strong>Credit Report</strong> link in the left navigation menu and then clicking the red <strong>PDF Download / PRINT</strong> button in the top right of your screen.</span></span></span></p> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18004657166"><span><span><span><span>1-800-465-7166</span></span></span></span></a><span><span>.  After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.</span></span></span></p> <p><span><b><span><span>Mail </span></span></b></span></p> <p><span><span><span>Download and complete </span></span><a href="https://assets.equifax.com/assets/canada/english/creditReportRequestForm.pdf "><span><span>this form</span></span></a><span><span>, then forward to Equifax using the address listed on the form.  </span></span></span></p> <p><strong><span><span><span>In Person</span></span></span></strong></p> <p>The following locations are available for individuals to obtain a free printed copy of their Equifax credit report and score (English language only). All hours listed below are in the local time zone, Monday to Friday, excluding holidays.</p> <p>Please note that you must have two <a href="https://www.consumer.equifax.ca/personal/education/credit-report/articles/-/learn/how-to-get-a-free-credit-report/">acceptable forms of identification</a> with you in order to obtain your Equifax credit report.  </p> <p><strong>Toronto, ON</strong><br> 5700 Yonge Street, M2M 4K2<br> Concourse level (near bottom of escalators)<br> 8:30am - 4:30pm</p> <p><strong>Halifax, NS</strong> <br> Lyle Tilley Davidson Chartered Professional Accountants <br> 1718 Argyle Street, Suite 720, B3J 3N6<br> 9:00am - 4:30pm</p> <p><strong>Charlottetown, PEI</strong><br> BDO Canada LLP<br> 155 Belvedere Avenue, Suite 200, C1A 8B9<br> July 1, 2024 to September 2, 2024: 8:00am - 3:30pm<br> September 3, 2024 to June 30, 2025: 8:30am - 4:30pm</p> <p><span><span><span>For additional details on all options, check out </span></span><a href="https://www.consumer.equifax.ca/personal/education/credit-report/how-to-get-a-free-credit-report"><span><span>How Do I Get My Free Credit Report</span></span></a><span><span> in our Education Centre.</span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400267111"> <button type="button" data-toggle="collapse" data-parent="#accordion4002671" href="#collapseExpandable400267111" aria-expanded="false" aria-controls="collapseExpandable400267111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I would like to correct an inaccuracy on my credit report', '2');">I would like to correct an inaccuracy on my credit report <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400267111" class="collapse" aria-labelledby="heading400267111"> <div class="d2c-collapse__item-body"> <p><span><span><span></span></span></span></p> <p dir="ltr">If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:</p> <p> </p> <ol type="1"> <li>Receive a dispute form by email and submit it online.</li> <li>Download and print a dispute form and mail it, with copies of all required documents, to:</li> </ol> <p><span><b><span><span></span></span></b></span></p> <p><span><span><span>Equifax Canada Co.</span></span></span></p> <p><span><span><span>National Consumer Relations</span></span></span></p> <p><span><span><span>Box 190</span></span></span></p> <p><span><span><span>Montreal, Quebec H1S 2Z2</span></span></span></p> <p><span><span><span>For additional details on how the dispute process works, </span></span></span><strong><span><span><span><a href="https://www.consumer.equifax.ca/personal/dispute-credit-report/"><span><span><span>click here</span></span></span></a></span></span></span></strong><span><span><span><span>.</span></span></span></span></p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> <div class="tab-pane fade " id="tab-panel-21656405-1" role="tabpanel" aria-labelledby="tab-21656405-1"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-717b8907-1767-d59f-85bf-a9910ba38ecd " style=""><div id="fragment-e00659aa-2601-4af4-635b-cbb8926d7a7d"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_kzjj_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_kzjj"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_kzjj"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147911" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4002741" data-analytics-asset-title="customerService-Identity Alerts" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147911"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">Customer Care for Identity-Related Alerts</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4002741"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40027411"> <button type="button" data-toggle="collapse" data-parent="#accordion4002741" href="#collapseExpandable40027411" aria-expanded="false" aria-controls="collapseExpandable40027411" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I’ve lost my wallet/ID and need to add an alert to my Equifax credit file', '1');">I’ve lost my wallet/ID and need to add an alert to my Equifax credit file <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40027411" class="collapse" aria-labelledby="heading40027411"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18004657166"><span><span><span><span>1-800-465-7166</span></span></span></span></a><span><span>.  After making language selection, say “lost ID” or press 2.  </span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400274111"> <button type="button" data-toggle="collapse" data-parent="#accordion4002741" href="#collapseExpandable400274111" aria-expanded="false" aria-controls="collapseExpandable400274111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I think I have been a victim of fraud/identity theft', '2');">I think I have been a victim of fraud/identity theft <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400274111" class="collapse" aria-labelledby="heading400274111"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18004657166"><span><span><span><span>1-800-465-7166</span></span></span></span></a><span><span>.  After making language selection, say “fraud” or press 3</span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading4002741111"> <button type="button" data-toggle="collapse" data-parent="#accordion4002741" href="#collapseExpandable4002741111" aria-expanded="false" aria-controls="collapseExpandable4002741111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I have an existing alert on my credit file and need to update my contact information', '3');">I have an existing alert on my credit file and need to update my contact information <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable4002741111" class="collapse" aria-labelledby="heading4002741111"> <div class="d2c-collapse__item-body"> <p><span><span><span>To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:</span></span></span></p> <p><span><b><span><span>Mail</span></span></b></span></p> <p><span><span><span>Equifax Canada Co.</span></span></span></p> <p><span><span><span>National Consumer Relations</span></span></span></p> <p><span><span><span>Box 190</span></span></span></p> <p><span><span><span>Montreal, Quebec H1S 2Z2</span></span></span></p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> <div class="tab-pane fade " id="tab-panel-21656405-2" role="tabpanel" aria-labelledby="tab-21656405-2"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-451c5ee3-269b-b7d2-39e3-19306296a6b3 " style=""><div id="fragment-f0aa9ad0-9bb9-580c-fc8e-d67b5ebe7fe1"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ddsy_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ddsy"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ddsy"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147931" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4003080" data-analytics-asset-title="customerService-Products" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147931"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <a class="anchor-link" id="products"></a> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">Customer Care for your Equifax Product</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4003080"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40030801"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable40030801" aria-expanded="false" aria-controls="collapseExpandable40030801" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I would like to request my Equifax credit score', '1');">I would like to request my Equifax credit score <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40030801" class="collapse" aria-labelledby="heading40030801"> <div class="d2c-collapse__item-body"> <p><span><span><span>Daily access to your Equifax credit score is included in the following credit monitoring products:</span></span></span></p> <ul> <li><span><a href="https://www.consumer.equifax.ca/personal/products/credit-score-report-monitoring"><span><span>Equifax Complete™ Premier</span></span></a></span></li> <li><span><a href="https://www.consumer.equifax.ca/personal/products/identity-theft-protection-friends-family"><span><span>Equifax Complete™ Friends & Family</span></span></a></span></li> </ul> <p> </p> <p>The <a href="https://www.consumer.equifax.ca/personal/products/credit-score-report"> Equifax<sup>®</sup> Consumer Credit Report</a> also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.</p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400308011"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable400308011" aria-expanded="false" aria-controls="collapseExpandable400308011" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need help selecting the right product or registering for a product', '2');">I need help selecting the right product or registering for a product <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400308011" class="collapse" aria-labelledby="heading400308011"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18008713250"><span><span>1-800-871-3250</span></span></a></span></p> <p><span><b><span><span>Hours</span></span></b> </span></p><p><span><span><span><br> Monday - Friday 9 a.m. to 9 p.m (ET)<br> Saturday and Sunday 9 a.m. to 6 p.m. (ET)</span></span></span><br> <span><span><span></span></span></span></p> <p> </p> <p></p><span></span> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading4003080111"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable4003080111" aria-expanded="false" aria-controls="collapseExpandable4003080111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need help using or cancelling my Equifax product', '3');">I need help using or cancelling my Equifax product <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable4003080111" class="collapse" aria-labelledby="heading4003080111"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18668208911"><span><span>1-866-820-8911</span></span></a></span></p> <p><span><b><span><span>Hours</span></span></b></span></p> <p><span><span><span>Monday - Friday 9 a.m. to 9 p.m (ET)<br> Saturday and Sunday 9 a.m. to 6 p.m. (ET)</span></span></span><br> <span style="color:#800000;"></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40030801111"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable40030801111" aria-expanded="false" aria-controls="collapseExpandable40030801111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need to reset my password for myEquifax', '4');">I need to reset my password for myEquifax <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40030801111" class="collapse" aria-labelledby="heading40030801111"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Password reset online</span></span></b></span></p> <p><a href="https://my.equifax.ca/recoverPassword">Password Recovery</a></p> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18008713250"><span><span>1-800-871-3250</span></span></a></span></p> <p><span><b><span><span>Hours</span></span></b></span></p> <p><span><span><span>Monday - Friday 9 a.m. to 9 p.m (ET)<br> Saturday and Sunday 9 a.m. to 6 p.m. (ET)</span></span></span><br> <span style="color:#800000;"></span></p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> <div class="tab-pane fade " id="tab-panel-21656405-3" role="tabpanel" aria-labelledby="tab-21656405-3"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-c870a81b-328f-cbf9-814a-9b4d2519c099 " style=""><div id="fragment-b25620b0-320c-7730-a8ee-e64bd19694a1"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_bocd_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_bocd"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_bocd"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147941" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4003179" data-analytics-asset-title="customerService-General Questions" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147941"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <a class="anchor-link" id="general-questions"></a> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">General Credit Questions</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4003179"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40031791"> <button type="button" data-toggle="collapse" data-parent="#accordion4003179" href="#collapseExpandable40031791" aria-expanded="false" aria-controls="collapseExpandable40031791" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I have questions about credit reports, credit scores, and fraud protection', '1');">I have questions about credit reports, credit scores, and fraud protection <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40031791" class="collapse" aria-labelledby="heading40031791"> <div class="d2c-collapse__item-body"> <p><span><span><span>Find answers to questions about credit reports, credit scores, and fraud protection</span></span></span></p> <p><span><span><span><a href="https://help-en.equifax.ca/s/">Browse Frequently Asked Questions</a></span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400317911"> <button type="button" data-toggle="collapse" data-parent="#accordion4003179" href="#collapseExpandable400317911" aria-expanded="false" aria-controls="collapseExpandable400317911" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need the mailing address for Equifax', '2');">I need the mailing address for Equifax <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400317911" class="collapse" aria-labelledby="heading400317911"> <div class="d2c-collapse__item-body"> <p><b>Mail</b></p> <p>Equifax Canada Co.</p> <p>National Consumer Relations</p> <p>Box 190</p> <p>Montreal, Quebec H1S 2Z2</p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading4003179111"> <button type="button" data-toggle="collapse" data-parent="#accordion4003179" href="#collapseExpandable4003179111" aria-expanded="false" aria-controls="collapseExpandable4003179111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need the general number for Equifax', '3');">I need the general number for Equifax <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable4003179111" class="collapse" aria-labelledby="heading4003179111"> <div class="d2c-collapse__item-body"> <p><strong>Phone</strong></p> <p><a href="tel:18008713250" target="_blank">1-800-871-3250</a></p> <p><b>Hours</b></p> <p>Monday - Friday 9 a.m. to 9 p.m (ET)</p> <p>Saturday and Sunday 9 a.m. to 6 p.m. (ET)</p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> </div> </div> </div> </div> </section></div><style>.fragment_3801 { }</style><script type="module">const configuration = {"hideTitle":false,"rolloverExperience":false,"style":"mkt-vertical-tabs--pills","numberOfTabs":4}; const fragmentElement = document.querySelector('#fragment-71f219f8-f907-fa42-c93f-df5a3c4f05c3'); const fragmentEntryLinkNamespace = 'lmcb'; const fragmentNamespace = 'lmcb'; const layoutMode = 'view';// Vertical Tabs const verticalTabs = fragmentElement.querySelectorAll('.nav-link'); const verticalTabPanes = fragmentElement.querySelectorAll('.tab-pane'); const verticalTabRollover = configuration.rolloverExperience; let verticalTabPaneID = ""; verticalTabs.forEach(function(tab) { tab.addEventListener('click', 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class="fal fa-angle-left"></span> </button> </div> <ul class="nav nav-pills tabbed-navigation scroll-snap__carousel" id="tabContainerTabs" role="tablist"> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link px-md-4 active" id="tab-0" data-toggle="tab" href="#tabpanel0" role="tab" aria-controls="tabpanel-0" aria-selected="true"> <span data-lfr-editable-id="title1" data-lfr-editable-type="text" tabindex="-1">Credit Report</span> </a> </li> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link px-md-4 " id="tab-1" data-toggle="tab" href="#tabpanel1" role="tab" aria-controls="tabpanel-1" aria-selected="true"> <span data-lfr-editable-id="title2" data-lfr-editable-type="text" tabindex="-1">Identity Alerts</span> </a> </li> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link px-md-4 " id="tab-2" data-toggle="tab" href="#tabpanel2" role="tab" aria-controls="tabpanel-2" aria-selected="true"> <span data-lfr-editable-id="title3" data-lfr-editable-type="text" tabindex="-1">Equifax® Products</span> </a> </li> <li class="nav-item scroll-snap__item" role="presentation"> <a class="nav-link px-md-4 " id="tab-3" data-toggle="tab" href="#tabpanel3" role="tab" aria-controls="tabpanel-3" aria-selected="true"> <span data-lfr-editable-id="title4" data-lfr-editable-type="text" tabindex="-1">General Questions</span> </a> </li> </ul> <div class="tabs-control text-center d-none"> <button class="text-dark tabs-control-next" onclick="efxScrollSnapGoNext(this)"> <span class="fal fa-angle-right"></span> </button> </div> </div> <div class="tab-content" id="tabbedContainerPanels"> <div class="tab-pane fade show active" id="tabpanel0" role="tabpanel" aria-labelledby="tab-0"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-9c0b788e-0575-9fe0-34b4-786491f87830 " style=""><div id="fragment-959ac749-99e0-a4ce-a68f-4a31da3cdaa3"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_vrxv_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_vrxv"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_vrxv"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147901" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4002671" data-analytics-asset-title="customerService-Credit Report" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147901"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <a class="anchor-link" id="credit-report"></a> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">Customer Care for your Equifax Credit Report</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4002671"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40026711"> <button type="button" data-toggle="collapse" data-parent="#accordion4002671" href="#collapseExpandable40026711" aria-expanded="false" aria-controls="collapseExpandable40026711" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I would like to request a free copy of my credit report', '1');">I would like to request a free copy of my credit report <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40026711" class="collapse" aria-labelledby="heading40026711"> <div class="d2c-collapse__item-body"> <p><span><span><span>There are four ways you can request a free copy of your Equifax credit report, also known as your consumer file disclosure:</span></span></span></p> <p><span><span><span><strong>Online</strong></span></span></span></p> <p><span><span><span>Simply <strong><a href="https://my.equifax.ca/consumer-registration/?skuId=10147&lang=en&campaignCode=CANDREFXD2C21WEBST00344">click here</a></strong> and the system will prompt you to provide personal information to verify your identity and create your myEquifax account. When you sign in to your <strong><a href="https://my.equifax.ca/login">myEquifax</a></strong> account, you can download a copy of your credit report by clicking on the <strong>Credit Report</strong> link in the left navigation menu and then clicking the red <strong>PDF Download / PRINT</strong> button in the top right of your screen.</span></span></span></p> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18004657166"><span><span><span><span>1-800-465-7166</span></span></span></span></a><span><span>.  After making language selection, say “disclosure” or press 1. This is an automated phone system which is available 24 hours a day.</span></span></span></p> <p><span><b><span><span>Mail </span></span></b></span></p> <p><span><span><span>Download and complete </span></span><a href="https://assets.equifax.com/assets/canada/english/creditReportRequestForm.pdf "><span><span>this form</span></span></a><span><span>, then forward to Equifax using the address listed on the form.  </span></span></span></p> <p><strong><span><span><span>In Person</span></span></span></strong></p> <p>The following locations are available for individuals to obtain a free printed copy of their Equifax credit report and score (English language only). All hours listed below are in the local time zone, Monday to Friday, excluding holidays.</p> <p>Please note that you must have two <a href="https://www.consumer.equifax.ca/personal/education/credit-report/articles/-/learn/how-to-get-a-free-credit-report/">acceptable forms of identification</a> with you in order to obtain your Equifax credit report.  </p> <p><strong>Toronto, ON</strong><br> 5700 Yonge Street, M2M 4K2<br> Concourse level (near bottom of escalators)<br> 8:30am - 4:30pm</p> <p><strong>Halifax, NS</strong> <br> Lyle Tilley Davidson Chartered Professional Accountants <br> 1718 Argyle Street, Suite 720, B3J 3N6<br> 9:00am - 4:30pm</p> <p><strong>Charlottetown, PEI</strong><br> BDO Canada LLP<br> 155 Belvedere Avenue, Suite 200, C1A 8B9<br> July 1, 2024 to September 2, 2024: 8:00am - 3:30pm<br> September 3, 2024 to June 30, 2025: 8:30am - 4:30pm</p> <p><span><span><span>For additional details on all options, check out </span></span><a href="https://www.consumer.equifax.ca/personal/education/credit-report/how-to-get-a-free-credit-report"><span><span>How Do I Get My Free Credit Report</span></span></a><span><span> in our Education Centre.</span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400267111"> <button type="button" data-toggle="collapse" data-parent="#accordion4002671" href="#collapseExpandable400267111" aria-expanded="false" aria-controls="collapseExpandable400267111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I would like to correct an inaccuracy on my credit report', '2');">I would like to correct an inaccuracy on my credit report <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400267111" class="collapse" aria-labelledby="heading400267111"> <div class="d2c-collapse__item-body"> <p><span><span><span></span></span></span></p> <p dir="ltr">If you see information on your Equifax credit report that you believe is inaccurate or incomplete, you have two options:</p> <p> </p> <ol type="1"> <li>Receive a dispute form by email and submit it online.</li> <li>Download and print a dispute form and mail it, with copies of all required documents, to:</li> </ol> <p><span><b><span><span></span></span></b></span></p> <p><span><span><span>Equifax Canada Co.</span></span></span></p> <p><span><span><span>National Consumer Relations</span></span></span></p> <p><span><span><span>Box 190</span></span></span></p> <p><span><span><span>Montreal, Quebec H1S 2Z2</span></span></span></p> <p><span><span><span>For additional details on how the dispute process works, </span></span></span><strong><span><span><span><a href="https://www.consumer.equifax.ca/personal/dispute-credit-report/"><span><span><span>click here</span></span></span></a></span></span></span></strong><span><span><span><span>.</span></span></span></span></p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> <div class="tab-pane fade " id="tabpanel1" role="tabpanel" aria-labelledby="tab-1"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-aad6421d-06c5-9c33-7502-aedc4a0e36fc " style=""><div id="fragment-1afe9a9a-83e4-a583-d2ea-1863a07410e4"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_uawj_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_uawj"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_uawj"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147911" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4002741" data-analytics-asset-title="customerService-Identity Alerts" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147911"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">Customer Care for Identity-Related Alerts</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4002741"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40027411"> <button type="button" data-toggle="collapse" data-parent="#accordion4002741" href="#collapseExpandable40027411" aria-expanded="false" aria-controls="collapseExpandable40027411" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I’ve lost my wallet/ID and need to add an alert to my Equifax credit file', '1');">I’ve lost my wallet/ID and need to add an alert to my Equifax credit file <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40027411" class="collapse" aria-labelledby="heading40027411"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18004657166"><span><span><span><span>1-800-465-7166</span></span></span></span></a><span><span>.  After making language selection, say “lost ID” or press 2.  </span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400274111"> <button type="button" data-toggle="collapse" data-parent="#accordion4002741" href="#collapseExpandable400274111" aria-expanded="false" aria-controls="collapseExpandable400274111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I think I have been a victim of fraud/identity theft', '2');">I think I have been a victim of fraud/identity theft <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400274111" class="collapse" aria-labelledby="heading400274111"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18004657166"><span><span><span><span>1-800-465-7166</span></span></span></span></a><span><span>.  After making language selection, say “fraud” or press 3</span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading4002741111"> <button type="button" data-toggle="collapse" data-parent="#accordion4002741" href="#collapseExpandable4002741111" aria-expanded="false" aria-controls="collapseExpandable4002741111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I have an existing alert on my credit file and need to update my contact information', '3');">I have an existing alert on my credit file and need to update my contact information <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable4002741111" class="collapse" aria-labelledby="heading4002741111"> <div class="d2c-collapse__item-body"> <p><span><span><span>To update your phone number, please send proof of ID, and a copy of your phone bill with your written request by mail:</span></span></span></p> <p><span><b><span><span>Mail</span></span></b></span></p> <p><span><span><span>Equifax Canada Co.</span></span></span></p> <p><span><span><span>National Consumer Relations</span></span></span></p> <p><span><span><span>Box 190</span></span></span></p> <p><span><span><span>Montreal, Quebec H1S 2Z2</span></span></span></p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> <div class="tab-pane fade " id="tabpanel2" role="tabpanel" aria-labelledby="tab-2"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-68be7ed9-cc1a-0c77-1b54-7a582af0e913 " style=""><div id="fragment-919982a0-fb85-b85a-3017-e9bf8b950318"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_emwo_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_emwo"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_emwo"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147931" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4003080" data-analytics-asset-title="customerService-Products" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147931"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <a class="anchor-link" id="products"></a> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">Customer Care for your Equifax Product</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4003080"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40030801"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable40030801" aria-expanded="false" aria-controls="collapseExpandable40030801" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I would like to request my Equifax credit score', '1');">I would like to request my Equifax credit score <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40030801" class="collapse" aria-labelledby="heading40030801"> <div class="d2c-collapse__item-body"> <p><span><span><span>Daily access to your Equifax credit score is included in the following credit monitoring products:</span></span></span></p> <ul> <li><span><a href="https://www.consumer.equifax.ca/personal/products/credit-score-report-monitoring"><span><span>Equifax Complete™ Premier</span></span></a></span></li> <li><span><a href="https://www.consumer.equifax.ca/personal/products/identity-theft-protection-friends-family"><span><span>Equifax Complete™ Friends & Family</span></span></a></span></li> </ul> <p> </p> <p>The <a href="https://www.consumer.equifax.ca/personal/products/credit-score-report"> Equifax<sup>®</sup> Consumer Credit Report</a> also gives you access to your Equifax credit score (updated monthly). You can request it online or by mail, at no charge.</p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400308011"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable400308011" aria-expanded="false" aria-controls="collapseExpandable400308011" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need help selecting the right product or registering for a product', '2');">I need help selecting the right product or registering for a product <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400308011" class="collapse" aria-labelledby="heading400308011"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18008713250"><span><span>1-800-871-3250</span></span></a></span></p> <p><span><b><span><span>Hours</span></span></b> </span></p><p><span><span><span><br> Monday - Friday 9 a.m. to 9 p.m (ET)<br> Saturday and Sunday 9 a.m. to 6 p.m. (ET)</span></span></span><br> <span><span><span></span></span></span></p> <p> </p> <p></p><span></span> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading4003080111"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable4003080111" aria-expanded="false" aria-controls="collapseExpandable4003080111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need help using or cancelling my Equifax product', '3');">I need help using or cancelling my Equifax product <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable4003080111" class="collapse" aria-labelledby="heading4003080111"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18668208911"><span><span>1-866-820-8911</span></span></a></span></p> <p><span><b><span><span>Hours</span></span></b></span></p> <p><span><span><span>Monday - Friday 9 a.m. to 9 p.m (ET)<br> Saturday and Sunday 9 a.m. to 6 p.m. (ET)</span></span></span><br> <span style="color:#800000;"></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40030801111"> <button type="button" data-toggle="collapse" data-parent="#accordion4003080" href="#collapseExpandable40030801111" aria-expanded="false" aria-controls="collapseExpandable40030801111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need to reset my password for myEquifax', '4');">I need to reset my password for myEquifax <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40030801111" class="collapse" aria-labelledby="heading40030801111"> <div class="d2c-collapse__item-body"> <p><span><b><span><span>Password reset online</span></span></b></span></p> <p><a href="https://my.equifax.ca/recoverPassword">Password Recovery</a></p> <p><span><b><span><span>Phone</span></span></b></span></p> <p><span><a href="tel:18008713250"><span><span>1-800-871-3250</span></span></a></span></p> <p><span><b><span><span>Hours</span></span></b></span></p> <p><span><span><span>Monday - Friday 9 a.m. to 9 p.m (ET)<br> Saturday and Sunday 9 a.m. to 6 p.m. (ET)</span></span></span><br> <span style="color:#800000;"></span></p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> <div class="tab-pane fade " id="tabpanel3" role="tabpanel" aria-labelledby="tab-3"> <div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-fed0b573-121b-64b4-c6bc-3aebe249dfd4 " style=""><div id="fragment-c3e044d1-eb40-8ee7-6638-c8a48a188e48"> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_dlvh_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_dlvh"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_dlvh"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147941" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="4003179" data-analytics-asset-title="customerService-General Questions" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147941"> <div class="d2c-regulated-collapse container-fluid--breakout py-5 py-xl-6" style="background-color: #ffffff"> <a class="anchor-link" id="general-questions"></a> <div class="container px-3" style="max-width: 1282px;"> <div class="text-center pb-4"> <h2 class="d2c-collapse__title m-0">General Credit Questions</h2> </div> <div class="row justify-content-center"> <div class="col-12"> <div class="d2c-collapse" id="accordion4003179"> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading40031791"> <button type="button" data-toggle="collapse" data-parent="#accordion4003179" href="#collapseExpandable40031791" aria-expanded="false" aria-controls="collapseExpandable40031791" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I have questions about credit reports, credit scores, and fraud protection', '1');">I have questions about credit reports, credit scores, and fraud protection <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable40031791" class="collapse" aria-labelledby="heading40031791"> <div class="d2c-collapse__item-body"> <p><span><span><span>Find answers to questions about credit reports, credit scores, and fraud protection</span></span></span></p> <p><span><span><span><a href="https://help-en.equifax.ca/s/">Browse Frequently Asked Questions</a></span></span></span></p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading400317911"> <button type="button" data-toggle="collapse" data-parent="#accordion4003179" href="#collapseExpandable400317911" aria-expanded="false" aria-controls="collapseExpandable400317911" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need the mailing address for Equifax', '2');">I need the mailing address for Equifax <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable400317911" class="collapse" aria-labelledby="heading400317911"> <div class="d2c-collapse__item-body"> <p><b>Mail</b></p> <p>Equifax Canada Co.</p> <p>National Consumer Relations</p> <p>Box 190</p> <p>Montreal, Quebec H1S 2Z2</p> </div> </div> </div> <div class="d2c-collapse__item bg-white mb-3 mb-xl-4"> <h2 class="d2c-collapse__item-header" id="heading4003179111"> <button type="button" data-toggle="collapse" data-parent="#accordion4003179" href="#collapseExpandable4003179111" aria-expanded="false" aria-controls="collapseExpandable4003179111" class="btn btn-block text-dark text-left d2c-collapse__toggle font-weight-bold collapsed" onclick="trackfaqQuestion('I need the general number for Equifax', '3');">I need the general number for Equifax <span class="fa fa-chevron-down ml-5 d2c-collapse__toggle-icon" aria-hidden="true"></span></button> </h2> <div id="collapseExpandable4003179111" class="collapse" aria-labelledby="heading4003179111"> <div class="d2c-collapse__item-body"> <p><strong>Phone</strong></p> <p><a href="tel:18008713250" target="_blank">1-800-871-3250</a></p> <p><b>Hours</b></p> <p>Monday - Friday 9 a.m. to 9 p.m (ET)</p> <p>Saturday and Sunday 9 a.m. to 6 p.m. (ET)</p> </div> </div> </div> </div> </div> </div> </div> </div> <script> function trackfaqQuestion(t, e) { Analytics.trackEvent("faqQuestionEngaged", { faqQuestionEngaged: t, faqQuestionPosition: e }) } </script> </div> </div> </div> </div> </div> </section> </div> </div></div></div> </div> </div> </div> </section></div></div><div class="lfr-layout-structure-item-foreground-image-banner lfr-layout-structure-item-52f0ac01-0ff0-dc4a-1f4c-3e58b26889c4 " style=""><div id="fragment-99984567-25f0-b93a-da6e-b9f33f882830" > <div class="mkt-banner" style="background-image: url('');"> <div class="container"> <div class="row"> <div class="col-12 col-lg-6"> <div class="mkt-banner__body d-flex flex-column text-center text-lg-left justify-content-center h-100 px-3 py-4 py-lg-6"> <div class="mkt-banner__title mkt-h2" data-lfr-editable-id="01-banner-heading" data-lfr-editable-type="rich-text"><h3>Power up your credit knowledge with helpful articles and videos.</h3> </div> <div class="mkt-banner__text" data-lfr-editable-id="01-banner-subheader" data-lfr-editable-type="rich-text">Understanding how your financial behaviours affect you and your credit is an important step toward reaching your goals. We're here to help.</div> <div class="mkt-banner__btn-container d-flex flex-column flex-lg-row align-items-center align-items-lg-left"> <div class="portlet"> <div class="portlet-boundary portlet-boundary_FragmentButton_ portlet-static portlet-static-end portlet-decorate " id="p_p_id_FragmentButton_INSTANCE_kaflbutton1_"> <span id="p_FragmentButton_INSTANCE_kaflbutton1"></span> <section class="portlet" id="portlet_FragmentButton_INSTANCE_kaflbutton1"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <a href="https://www.equifax.ca/personal/education/" target="_self" class="btn mkt-btn mkt-btn--link"> Visitez notre centre d'éducation </a> </div> </div> </div> </section> </div> </div> </div> </div> </div> <div class="col-12 col-lg-6 d-flex align-items-center justify-content-center"> <img class="mkt-banner__img img-fluid" data-lfr-editable-id="img-id" alt="test" data-lfr-editable-type="image" src="//assets.equifax.com/images/canada/personal-misc/icon_lightbulb_262x263.png" loading="lazy"> </div> </div> </div> <div class="mkt-banner__border-bottom" role="presentation" aria-hidden="true" style="background-color: #cccccc;"></div> </div></div><style>.fragment_3901 { }</style></div><div class="lfr-layout-structure-item-com-liferay-journal-content-web-portlet-journalcontentportlet lfr-layout-structure-item-c805c108-9d00-df10-1b01-9a3331774991 " style=""><div id="fragment-a78b4d58-aa17-1cee-9d90-af6b59621f1a" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-decorate portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_sovm_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_sovm"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_sovm"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-expand"> </div> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="20133-37147921" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="4002873" data-analytics-asset-title="customerService_Bottom Banner" data-analytics-asset-type="web-content" data-analytics-web-content-resource-pk="37147921"> <div class="enhanced-repeatable-informational-panel-wrapper"> <div class="enhanced-repeatable-informational-panel-container"> <div class="row"> <div class="col-12"> <style type="text/css"> #informational-panel-title4002873 span{ border-bottom: 6px solid #ffffff; } @media (max-width: 992px) { #informational-panel-title4002873 span{ border-bottom: 4px solid #ffffff; } } /*Desktop image*/ #info-panel-4002873 { background-image: url("//assets.equifax.com/images/canada/personal-misc/icon_lightbulb_262x263.png"); } </style> <div class="enhanced-repeatable-informational-panel-title light"> </div> <div class="enhanced-repeatable-informational-panel-section light right" id="info-panel-4002873" title="View all Education Centre"> <img src="//assets.equifax.com/images/canada/personal-misc/icon_lightbulb_262x263.png" alt="View all Education Centre"> <div class="enhanced-repeatable-informational-panel-section-content"> <div class="enhanced-repeatable-informational-panel-section-title" id="informational-panel-title4002873"> <span></span> Power up your credit knowledge with helpful articles and videos. </div> <div class="enhanced-repeatable-informational-panel-section-description"> Understanding how your financial behaviours affect you and your credit is an important step toward reaching your goals. 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