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Each product includes a default level of support and accounts that use GitHub Enterprise can purchase GitHub Premium Support.</p> <div class="ghd-tool rowheaders"> <table><thead><tr><th scope="col"></th><th scope="col">GitHub Community Support</th><th scope="col">Standard support</th><th scope="col">Enterprise support</th><th scope="col">Premium support</th></tr></thead><tbody><tr><th scope="row">GitHub Free</th><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td></tr><tr><th scope="row">GitHub Pro</th><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td></tr><tr><th scope="row">GitHub Team</th><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td></tr><tr><th scope="row">GitHub Enterprise Cloud</th><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td>Available to purchase</td></tr><tr><th scope="row">GitHub Enterprise Server</th><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-x" aria-label="Not available" role="img"><path d="M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z"></path></svg></td><td><svg version="1.1" width="16" height="16" viewBox="0 0 16 16" class="octicon octicon-check" aria-label="Available" role="img"><path d="M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z"></path></svg></td><td>Available to purchase</td></tr></tbody></table> </div> <p>Before contacting GitHub Support, check if there are currently any incidents affecting services on GitHub on <a href="https://githubstatus.com/">GitHub Status</a>. For more information, see <a href="#about-github-status">About GitHub status</a>.</p> <p>If your account uses a paid GitHub product or you are a member of an organization that uses a paid product, you can directly contact GitHub Support.</p> <p>If your account uses GitHub Free, you can speak to GitHub users and staff on the <a href="https://github.com/orgs/community/discussions">GitHub Community discussions</a> for most issues, and you can contact GitHub Support to report account, security, and abuse issues.</p> <p>To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the <a href="https://support.github.com/">GitHub Support portal</a>. For more information, see <a href="/en/support/contacting-github-support/creating-a-support-ticket" _originalHref="/support/contacting-github-support/creating-a-support-ticket">Creating a support ticket</a>.</p> <p>You can contact GitHub Support in English.</p> <p>You can translate English comments on a ticket into Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), or Spanish. However, when responding to tickets, you should use English, unless your GitHub plan permits you to respond in Japanese. For more information, see <a href="/en/support/contacting-github-support/viewing-and-updating-support-tickets" _originalHref="/support/contacting-github-support/viewing-and-updating-support-tickets">Viewing and updating support tickets</a>.</p> <p>Email communication from GitHub Support will always be sent from either a <code>github.com</code> or <code>githubsupport.com</code> address.</p> <h2 id="scope-of-support" tabindex="-1"><a class="heading-link" href="#scope-of-support">Scope of support<span class="heading-link-symbol" aria-hidden="true"></span></a></h2> <p>If your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of GitHub Support. Your support request is possibly out of GitHub Support's scope if the request is primarily about:</p> <ul> <li>Third party integrations, such as Jira</li> <li>Enterprise Cloud Importer (available only with expert-led migrations)</li> <li>CI/CD, such as Jenkins</li> <li>Writing scripts</li> <li>Configuration of external authentication systems, such as SAML identity providers</li> <li>Open source projects</li> <li>Writing or debugging new queries for CodeQL</li> <li>Cloud provider configurations, such as virtual network setup, custom firewall, or proxy rules.</li> <li>Container orchestration, such as Kubernetes setup, networking, etc.</li> <li>Detailed assistance with workflows and data management</li> <li>Public preview features. Support for public preview features is out of GitHub Support's scope.</li> </ul> <p>For detailed assistance with workflows and data management, consult <a href="https://github.com/services/">GitHub Expert Services</a>, which offer specialized support to help you optimize your use of the platform.</p> <p>If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.</p> <h2 id="about-github-status" tabindex="-1"><a class="heading-link" href="#about-github-status">About GitHub status<span class="heading-link-symbol" aria-hidden="true"></span></a></h2> <p>You can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's <a href="https://githubstatus.com">Status page</a>.</p> <p>You can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.</p> <p>You can also use the GitHub Status API to check for incidents. For more information, see <a href="https://www.githubstatus.com/api/">GitHub Status API</a>.</p> <h2 id="about-copilot-in-github-support" tabindex="-1"><a class="heading-link" href="#about-copilot-in-github-support">About Copilot in GitHub Support<span class="heading-link-symbol" aria-hidden="true"></span></a></h2> <p>You can receive answers to questions relating to GitHub's products and features before submitting a support ticket by using Copilot in GitHub Support. Copilot in GitHub Support is an AI-powered tool that uses a large language model to find answers to a wide variety of support queries. If Copilot in GitHub Support cannot answer your question, You can proceed with submitting your ticket to GitHub Support. For more information, see <a href="/en/support/learning-about-github-support/about-copilot-in-github-support" _originalHref="/support/learning-about-github-support/about-copilot-in-github-support">About Copilot in GitHub Support</a>.</p> <h2 id="granting-github-support-temporary-access-to-a-private-repository" tabindex="-1"><a class="heading-link" href="#granting-github-support-temporary-access-to-a-private-repository">Granting GitHub Support temporary access to a private repository<span class="heading-link-symbol" aria-hidden="true"></span></a></h2> <p>If GitHub Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub Support will have access to the repository for five days. During this window, GitHub Support staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All GitHub Support staff access generates audit log events, and the visibility of the repository is not affected at any time.</p> <p>GitHub Support will never access your private repositories without your explicit consent. For more information, see the <a href="/en/site-policy/github-terms/github-terms-of-service#3-access" _originalHref="/free-pro-team@latest/site-policy/github-terms/github-terms-of-service#3-access">Terms of Service</a>.</p> <h2 id="further-reading" tabindex="-1"><a class="heading-link" href="#further-reading">Further reading<span class="heading-link-symbol" aria-hidden="true"></span></a></h2> <ul> <li><a href="/en/support/contacting-github-support/creating-a-support-ticket" _originalHref="/support/contacting-github-support/creating-a-support-ticket">Creating a support ticket</a></li> <li><a href="/en/support/contacting-github-support/viewing-and-updating-support-tickets" _originalHref="/support/contacting-github-support/viewing-and-updating-support-tickets">Viewing and updating support tickets</a></li> </ul></div></div></div></div></div></main><footer data-container="footer"><section class="container-xl mt-lg-8 mt-6 px-3 px-md-6 no-print mx-auto"><h2 class="f3">Help and support</h2><div class="container-xl mx-auto py-6 py-lg-6 clearfix border-top border-color-secondary"><div class="float-left pr-4 mb-6 mb-xl-0 col-12 col-lg-6 col-xl-3"><form class="f5" data-testid="survey-form" aria-live="polite"><h3 id="survey-title" class="f4 mb-3">Did you find what you needed?</h3><input type="text" class="d-none" name="survey-token" value=""/><div class="mb-2" role="radiogroup" aria-labelledby="survey-title"><input class="Survey_visuallyHidden__Xh_nl Survey_customRadio__aNqUl" id="survey-yes" type="radio" name="survey-vote" aria-label="Yes" value="Y"/><label class="btn mr-1" for="survey-yes"><svg aria-hidden="true" focusable="false" class="octicon octicon-thumbsup color-fg-muted" viewBox="0 0 16 16" width="16" height="16" fill="currentColor" display="inline-block" overflow="visible" style="vertical-align:text-bottom"><path d="M8.347.631A.75.75 0 0 1 9.123.26l.238.04a3.25 3.25 0 0 1 2.591 4.098L11.494 6h.665a3.25 3.25 0 0 1 3.118 4.167l-1.135 3.859A2.751 2.751 0 0 1 11.503 16H6.586a3.75 3.75 0 0 1-2.184-.702A1.75 1.75 0 0 1 3 16H1.75A1.75 1.75 0 0 1 0 14.25v-6.5C0 6.784.784 6 1.75 6h3.417a.25.25 0 0 0 .217-.127ZM4.75 13.649l.396.33c.404.337.914.521 1.44.521h4.917a1.25 1.25 0 0 0 1.2-.897l1.135-3.859A1.75 1.75 0 0 0 12.159 7.5H10.5a.75.75 0 0 1-.721-.956l.731-2.558a1.75 1.75 0 0 0-1.127-2.14L6.69 6.611a1.75 1.75 0 0 1-1.523.889H4.75ZM3.25 7.5h-1.5a.25.25 0 0 0-.25.25v6.5c0 .138.112.25.25.25H3a.25.25 0 0 0 .25-.25Z"></path></svg> <!-- -->Yes</label><input class="Survey_visuallyHidden__Xh_nl Survey_customRadio__aNqUl" id="survey-no" type="radio" name="survey-vote" aria-label="No" value="N"/><label class="btn" for="survey-no"><svg aria-hidden="true" focusable="false" class="octicon octicon-thumbsdown color-fg-muted" viewBox="0 0 16 16" width="16" height="16" fill="currentColor" display="inline-block" overflow="visible" style="vertical-align:text-bottom"><path d="M7.653 15.369a.75.75 0 0 1-.776.371l-.238-.04a3.25 3.25 0 0 1-2.591-4.099L4.506 10h-.665A3.25 3.25 0 0 1 .723 5.833l1.135-3.859A2.75 2.75 0 0 1 4.482 0H9.43c.78.003 1.538.25 2.168.702A1.752 1.752 0 0 1 12.989 0h1.272A1.75 1.75 0 0 1 16 1.75v6.5A1.75 1.75 0 0 1 14.25 10h-3.417a.25.25 0 0 0-.217.127ZM11.25 2.351l-.396-.33a2.248 2.248 0 0 0-1.44-.521H4.496a1.25 1.25 0 0 0-1.199.897L2.162 6.256A1.75 1.75 0 0 0 3.841 8.5H5.5a.75.75 0 0 1 .721.956l-.731 2.558a1.75 1.75 0 0 0 1.127 2.14L9.31 9.389a1.75 1.75 0 0 1 1.523-.889h.417Zm1.5 6.149h1.5a.25.25 0 0 0 .25-.25v-6.5a.25.25 0 0 0-.25-.25H13a.25.25 0 0 0-.25.25Z"></path></svg> <!-- -->No</label></div><a rel="" class="f6 text-underline" target="_blank" href="/en/site-policy/privacy-policies/github-privacy-statement">Privacy policy</a></form></div><div class="float-left pr-4 mb-6 mb-xl-0 col-12 col-lg-6 col-xl-4 offset-xl-1"><div class="f5 contribution"><h3 class="f4 mb-3">Help us make these docs great!</h3><p class="max-w-xs color-fg-muted mb-3">All GitHub docs are open source. 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Check for mistakes by reviewing the links in the response.","references":"References from these articles","loading_status_message":"Loading Copilot response...","done_loading_status_message":"Done loading Copilot response","unable_to_answer":"Sorry, I'm unable to answer that question. 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Server\u003c/th\u003e\u003ctd\u003e\u003csvg version=\"1.1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" class=\"octicon octicon-check\" aria-label=\"Available\" role=\"img\"\u003e\u003cpath d=\"M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z\"\u003e\u003c/path\u003e\u003c/svg\u003e\u003c/td\u003e\u003ctd\u003e\u003csvg version=\"1.1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" class=\"octicon octicon-x\" aria-label=\"Not available\" role=\"img\"\u003e\u003cpath d=\"M3.72 3.72a.75.75 0 0 1 1.06 0L8 6.94l3.22-3.22a.749.749 0 0 1 1.275.326.749.749 0 0 1-.215.734L9.06 8l3.22 3.22a.749.749 0 0 1-.326 1.275.749.749 0 0 1-.734-.215L8 9.06l-3.22 3.22a.751.751 0 0 1-1.042-.018.751.751 0 0 1-.018-1.042L6.94 8 3.72 4.78a.75.75 0 0 1 0-1.06Z\"\u003e\u003c/path\u003e\u003c/svg\u003e\u003c/td\u003e\u003ctd\u003e\u003csvg version=\"1.1\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" class=\"octicon octicon-check\" aria-label=\"Available\" role=\"img\"\u003e\u003cpath d=\"M13.78 4.22a.75.75 0 0 1 0 1.06l-7.25 7.25a.75.75 0 0 1-1.06 0L2.22 9.28a.751.751 0 0 1 .018-1.042.751.751 0 0 1 1.042-.018L6 10.94l6.72-6.72a.75.75 0 0 1 1.06 0Z\"\u003e\u003c/path\u003e\u003c/svg\u003e\u003c/td\u003e\u003ctd\u003eAvailable to purchase\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e\n\u003c/div\u003e\n\u003cp\u003eBefore contacting GitHub Support, check if there are currently any incidents affecting services on GitHub on \u003ca href=\"https://githubstatus.com/\"\u003eGitHub Status\u003c/a\u003e. For more information, see \u003ca href=\"#about-github-status\"\u003eAbout GitHub status\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eIf your account uses a paid GitHub product or you are a member of an organization that uses a paid product, you can directly contact GitHub Support.\u003c/p\u003e\n\u003cp\u003eIf your account uses GitHub Free, you can speak to GitHub users and staff on the \u003ca href=\"https://github.com/orgs/community/discussions\"\u003eGitHub Community discussions\u003c/a\u003e for most issues, and you can contact GitHub Support to report account, security, and abuse issues.\u003c/p\u003e\n\u003cp\u003eTo report account, security, and abuse issues, or to receive assisted support for a paid account, visit the \u003ca href=\"https://support.github.com/\"\u003eGitHub Support portal\u003c/a\u003e. For more information, see \u003ca href=\"/en/support/contacting-github-support/creating-a-support-ticket\" _originalHref=\"/support/contacting-github-support/creating-a-support-ticket\"\u003eCreating a support ticket\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eYou can contact GitHub Support in English.\u003c/p\u003e\n\u003cp\u003eYou can translate English comments on a ticket into Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), or Spanish. However, when responding to tickets, you should use English, unless your GitHub plan permits you to respond in Japanese. For more information, see \u003ca href=\"/en/support/contacting-github-support/viewing-and-updating-support-tickets\" _originalHref=\"/support/contacting-github-support/viewing-and-updating-support-tickets\"\u003eViewing and updating support tickets\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eEmail communication from GitHub Support will always be sent from either a \u003ccode\u003egithub.com\u003c/code\u003e or \u003ccode\u003egithubsupport.com\u003c/code\u003e address.\u003c/p\u003e\n\u003ch2 id=\"scope-of-support\" tabindex=\"-1\"\u003e\u003ca class=\"heading-link\" href=\"#scope-of-support\"\u003eScope of support\u003cspan class=\"heading-link-symbol\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/a\u003e\u003c/h2\u003e\n\u003cp\u003eIf your support request is outside of the scope of what our team can help you with, we may recommend next steps to resolve your issue outside of GitHub Support. Your support request is possibly out of GitHub Support's scope if the request is primarily about:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eThird party integrations, such as Jira\u003c/li\u003e\n\u003cli\u003eEnterprise Cloud Importer (available only with expert-led migrations)\u003c/li\u003e\n\u003cli\u003eCI/CD, such as Jenkins\u003c/li\u003e\n\u003cli\u003eWriting scripts\u003c/li\u003e\n\u003cli\u003eConfiguration of external authentication systems, such as SAML identity providers\u003c/li\u003e\n\u003cli\u003eOpen source projects\u003c/li\u003e\n\u003cli\u003eWriting or debugging new queries for CodeQL\u003c/li\u003e\n\u003cli\u003eCloud provider configurations, such as virtual network setup, custom firewall, or proxy rules.\u003c/li\u003e\n\u003cli\u003eContainer orchestration, such as Kubernetes setup, networking, etc.\u003c/li\u003e\n\u003cli\u003eDetailed assistance with workflows and data management\u003c/li\u003e\n\u003cli\u003ePublic preview features. Support for public preview features is out of GitHub Support's scope.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eFor detailed assistance with workflows and data management, consult \u003ca href=\"https://github.com/services/\"\u003eGitHub Expert Services\u003c/a\u003e, which offer specialized support to help you optimize your use of the platform.\u003c/p\u003e\n\u003cp\u003eIf you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.\u003c/p\u003e\n\u003ch2 id=\"about-github-status\" tabindex=\"-1\"\u003e\u003ca class=\"heading-link\" href=\"#about-github-status\"\u003eAbout GitHub status\u003cspan class=\"heading-link-symbol\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/a\u003e\u003c/h2\u003e\n\u003cp\u003eYou can check for any incidents currently affecting GitHub services and view information about past incidents on GitHub's \u003ca href=\"https://githubstatus.com\"\u003eStatus page\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eYou can also subscribe and get alerted via email, text message, and webhook whenever there's an incident affecting GitHub.\u003c/p\u003e\n\u003cp\u003eYou can also use the GitHub Status API to check for incidents. For more information, see \u003ca href=\"https://www.githubstatus.com/api/\"\u003eGitHub Status API\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 id=\"about-copilot-in-github-support\" tabindex=\"-1\"\u003e\u003ca class=\"heading-link\" href=\"#about-copilot-in-github-support\"\u003eAbout Copilot in GitHub Support\u003cspan class=\"heading-link-symbol\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/a\u003e\u003c/h2\u003e\n\u003cp\u003eYou can receive answers to questions relating to GitHub's products and features before submitting a support ticket by using Copilot in GitHub Support. Copilot in GitHub Support is an AI-powered tool that uses a large language model to find answers to a wide variety of support queries. If Copilot in GitHub Support cannot answer your question, You can proceed with submitting your ticket to GitHub Support. For more information, see \u003ca href=\"/en/support/learning-about-github-support/about-copilot-in-github-support\" _originalHref=\"/support/learning-about-github-support/about-copilot-in-github-support\"\u003eAbout Copilot in GitHub Support\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 id=\"granting-github-support-temporary-access-to-a-private-repository\" tabindex=\"-1\"\u003e\u003ca class=\"heading-link\" href=\"#granting-github-support-temporary-access-to-a-private-repository\"\u003eGranting GitHub Support temporary access to a private repository\u003cspan class=\"heading-link-symbol\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/a\u003e\u003c/h2\u003e\n\u003cp\u003eIf GitHub Support needs to access a private repository to address your support request, the owner of the repository will receive an email with a link to accept or decline temporary access. The owner will have 20 days to accept or decline the request before the request expires. If the owner accepts the request, GitHub Support will have access to the repository for five days. During this window, GitHub Support staff with the required privileges can unlock the repository for up to two hours at a time, and will relock the repository if the work is completed early. All GitHub Support staff access generates audit log events, and the visibility of the repository is not affected at any time.\u003c/p\u003e\n\u003cp\u003eGitHub Support will never access your private repositories without your explicit consent. For more information, see the \u003ca href=\"/en/site-policy/github-terms/github-terms-of-service#3-access\" _originalHref=\"/free-pro-team@latest/site-policy/github-terms/github-terms-of-service#3-access\"\u003eTerms of Service\u003c/a\u003e.\u003c/p\u003e\n\u003ch2 id=\"further-reading\" tabindex=\"-1\"\u003e\u003ca class=\"heading-link\" href=\"#further-reading\"\u003eFurther reading\u003cspan class=\"heading-link-symbol\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/a\u003e\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"/en/support/contacting-github-support/creating-a-support-ticket\" _originalHref=\"/support/contacting-github-support/creating-a-support-ticket\"\u003eCreating a support ticket\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/en/support/contacting-github-support/viewing-and-updating-support-tickets\" _originalHref=\"/support/contacting-github-support/viewing-and-updating-support-tickets\"\u003eViewing and updating support tickets\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e","miniTocItems":[{"contents":{"href":"#about-github-support","title":"About GitHub Support"}},{"contents":{"href":"#scope-of-support","title":"Scope of support"}},{"contents":{"href":"#about-github-status","title":"About GitHub status"}},{"contents":{"href":"#about-copilot-in-github-support","title":"About Copilot in GitHub Support"}},{"contents":{"href":"#granting-github-support-temporary-access-to-a-private-repository","title":"Granting GitHub Support temporary access to a private repository"}},{"contents":{"href":"#further-reading","title":"Further reading"}}],"permissions":"","includesPlatformSpecificContent":false,"includesToolSpecificContent":false,"defaultPlatform":"","defaultTool":"","product":"","productVideoUrl":"","currentLearningTrack":null,"detectedPlatforms":[],"detectedTools":[],"allTools":{"agents":"Agents","api":"API","azure_data_studio":"Azure Data Studio","bash":"Bash","cli":"GitHub CLI","codespaces":"Codespaces","curl":"curl","desktop":"Desktop","eclipse":"Eclipse","importer_cli":"GitHub Enterprise Importer CLI","javascript":"JavaScript","jetbrains":"JetBrains IDEs","jetbrains_beta":"JetBrains IDEs (Beta)","skillsets":"Skillsets","vimneovim":"Vim/Neovim","powershell":"PowerShell","visualstudio":"Visual Studio","vscode":"Visual Studio Code","webui":"Web browser","windowsterminal":"Windows Terminal","xcode":"Xcode"},"supportPortalVaIframeProps":{"supportPortalUrl":"https://support.github.com","vaFlowUrlParameter":""},"currentLayout":"default"}},"languagesContext":{"languages":{"en":{"name":"English","code":"en"},"zh":{"name":"Simplified Chinese","code":"zh","hreflang":"zh-Hans","nativeName":"简体中文"},"es":{"name":"Spanish","code":"es","nativeName":"Español"},"pt":{"name":"Portuguese","code":"pt","nativeName":"Português do Brasil"},"ru":{"name":"Russian","code":"ru","nativeName":"Русский"},"ja":{"name":"Japanese","code":"ja","nativeName":"日本語"},"fr":{"name":"French","code":"fr","nativeName":"Français"},"de":{"name":"German","code":"de","nativeName":"Deutsch"},"ko":{"name":"Korean","code":"ko","nativeName":"한국어"}}},"__N_SSP":true},"page":"/[versionId]/[productId]/[...restPage]","query":{"versionId":"free-pro-team@latest","productId":"support","restPage":["learning-about-github-support","about-github-support"]},"buildId":"MCbgFHVmIdIlMGu6pmoUz","isFallback":false,"isExperimentalCompile":false,"gssp":true,"appGip":true,"locale":"en","locales":["en","zh","es","pt","ru","ja","fr","de","ko"],"defaultLocale":"en","scriptLoader":[]}</script></body></html>