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<!DOCTYPE html><html lang="en"><head><link rel="stylesheet" type="text/css" href="https://helprace.com/wp-content/cache/minify/1/61662.css?x65391" media="all" /><title>FAQ Software | Helprace</title><meta charset="UTF-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png?x65391&v=zXd9XQ4Enj"><link rel="manifest" href="/manifest.json?x65391&v=zXd9XQ4Enj"><link rel="mask-icon" href="/safari-pinned-tab.svg?x65391&v=zXd9XQ4Enj" color="#5bbad5"><link rel="shortcut icon" href="/favicon.ico?x65391&v=zXd9XQ4Enj"><meta name="theme-color" content="#1799b1"><meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" /><meta property="og:image" content="//helprace.com/img/logo-helprace.png" /> <script async type="text/javascript" src="https://helprace.com/wp-content/cache/minify/1/828a9.js?x65391"></script>   <meta name="description" content="A FAQ site (also known as a frequently asked questions or a questions and answers site) is extremely powerful. It establishes your authority, and gives site visitors quick and easy answers to their questions. Helprace FAQ software is easy to use and is fully customizable to match your site." /><link rel="canonical" href="https://helprace.com/faq-software" /><link rel='dns-prefetch' href='//s.w.org' /><link rel='https://api.w.org/' href='https://helprace.com/wp-json/' /><link rel="alternate" type="application/json+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Ffaq-software" /><link rel="alternate" type="text/xml+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Ffaq-software&format=xml" /><link rel="alternate" hreflang="en" href="https://helprace.com/faq-software" title="us" /><meta name="twitter:widgets:link-color" content="#000000" /><meta name="twitter:widgets:border-color" content="#000000" /><meta name="twitter:partner" content="tfwp" /><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:title" content="FAQ Software" /><meta name="twitter:site" content="@helpracing" /></head><body class="b-body"><div class="b-slider__slides-container" id="move_text" style="display:none;"><div class="b-slider__item b-main-text"><h1>FAQ Software and Questions & Answers Management - Helprace</h1><p>A questions and answers site (also known as a FAQ or frequently asked questions) is simply a page that organizes customer-submitted questions and offers staff-posted replies. In essence, these are questions important to others and are likely to be sought out. Why is a good idea?</p><hr/><p>People are used to being online and navigating around to perform tasks. Customers are no different, as they mostly prefer to find answers themselves without the need to bother anyone. As a result, smart, forward-thinking customers introduce <a href="//helprace.com/self-service-portal">self-service portals</a> that are able to satisfy that need. But All that portal information can be very jumbled, confusing and unfriendly to first-time visitors.</p><p>As a result, giving customers a FAQ component to your self-service portal is definitely can pay off quite handsomely. Yet many sites simply don’t think a FAQ software is important. Site visitors don’t see the answers to their questions and leave disappointed. They may even seek out a competitor.</p><p>This biggest issue here is obviously failure to keep these visitors on your site. But a deeper, underlying reason could be just the way your FAQ software is designed.</p><h2>How do you know that you need a FAQ software?</h2><p>Are customers are emailing your support for the same questions over and over agan – that you must refer them to lengthy articles? Maybe your content is poorly formatted, long, full of jargon and hard to read? Maybe customers are seeing that there are no users like them asking any questions? Maybe you have a documentation database (also known as a <a href="//helprace.com/knowledge-base">knowledge base</a>) and you’d like to upload it to the help center as part of the FAQ software? The reasons for going with a FAQ software are endless.</p><p>With Helprace’s API and Webhooks, you can create a dynamic FAQ software that will work and grow with your business. Since it is cloud-based, there’s no need to worry about the number of questions and answers added, the number of visitors, users or staff members. Add as many question categories, forums (for your services, products or departments) as you wish. Worry-free!</p><h3>How do you design the best questions / answers page ever?</h3><p>Designing your FAQ software to suit your brand shouldn’t take ages. With Helprace, you are free to dress up your portal with CSS, header, footer and and head tags. Modify the layout, colors and the essential look and feel of your page. After all – it should be a reflection of your brand.</p><p>Consider formatting guides for easy readability. Consider adding tags to articles and shifting them around so that the most popular questions stay at the top.</p><p>What’s more - the responsive FAQ page from Helprace works on all mobile devices of all shapes and sizes, even with your customizations. It’s all sharable on social media sites and easily linkable. You can even display related You can be rest assured that no one will miss out on your portal.</p><h3>Extensive User Options with your FAQ software</h3><p>An unanswered question is filtered out in your admin panel, activity feed or moderation feed. Furthermore, if your customers don’t have the time to voice their opinion, you can do it for them, even without leaving your admin panel. For example, you can add questions on behalf of users, vote for questions on behalf of users. You can also control content on your page – the default order these questions shows up.</p><h2>A winning argument for the Helprace FAQ software</h2><p>Designing a FAQ site is all about making questions and answers there for everyone. Collect questions from phone calls, showcase them in your <a href="//helprace.com/help-desk">help desk</a> tickets or feedback widget. Share questions on social media. Create a private FAQ page for staff members and a public FAQ page for customers and users.</p><p>There are simply no barriers to how you can make your FAQ software work for you. If you’re interesting in learning more, consider signing up for a free Helprace trial. It only takes a minute to sign up and we don’t collect any credit card information.</p> <i class="clear"></i></div><div class="b-slider__item b-main-text"><p class="h1"> Related Searches</p> <i class="clear"></i></div></div><div class="b-main-content"><div class="b-top-slider-container b-top-slider-container_semiTransparentLogo"><div class="b-top-slider-container__inner"><div class="b-slider" id="top-slider"><div class="b-slider__slides-container"><div class="b-slider__item b-slider-text b-slider-text_simple"><div class="b-slider-text__h-big"> Deflect Repeat Questions with a FAQ</div><p class="b-slider-text__p">Build a Questions <span class="narrow">&</span> Answers page around your brand, department or product.<br class="rwd-break"> Provide answers to common questions, even when you're not around</p><div class="b-slider-text__imageBottom"><div class="helpraceSlider"><div class="helpraceSlider__container"> <img class="helpraceSlider__item" alt="Helprace: Community Management" src="/img/faq-software/header-image-admin.png?x65391" srcset="/img/faq-software/header-image-admin.png 1x, /img/faq-software/header-image-admin@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Ideas Portal" src="/img/faq-software/header-image-questions.png?x65391" srcset="/img/faq-software/header-image-questions.png 1x, /img/faq-software/header-image-questions@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Customer Question View" src="/img/faq-software/header-image-question-page.png?x65391" srcset="/img/faq-software/header-image-question-page.png 1x, /img/faq-software/header-image-question-page@2x.png 2x"></div></div></div></div><div class="b-slider-pager"></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_wide b-content-wrapper_noclear"><div class="b-content-wrapper__inner"><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-grid b-grid_verMargin_60 b-grid_itemsHorMargin_10"><div class="b-grid__item"><div class="b-grid__itemInner"><p class="h2 h2_aboutDarkBlue">Portal</p> <img class="b-image_verMargin_30" alt="Create Public or Private FAQ Portals" src="/img/idea-management/channels/portal.png?x65391" srcset="/img/idea-management/channels/portal.png 1x, /img/idea-management/channels/portal@2x.png 2x"><p class="h2_home h1_align_center"> Create Public or<br class="rwd-break"> Private FAQ Portals</p></div></div><div class="b-grid__item"><div class="b-grid__itemInner"><p class="h2 h2_aboutDarkBlue">Widget</p> <img class="b-image_verMargin_30" alt="Gather Feedback Anywhere on Your Site" src="/img/idea-management/channels/widget.png?x65391" srcset="/img/idea-management/channels/widget.png 1x, /img/idea-management/channels/widget@2x.png 2x"><p class="h2_home h1_align_center"> Gather Feedback<br class="rwd-break"> Anywhere on Your Site</p></div></div><div class="b-grid__item"><div class="b-grid__itemInner"><p class="h2 h2_aboutDarkBlue">Phone</p> <img class="b-image_verMargin_30" alt="Collect Questions from Phone Calls" src="/img/idea-management/channels/phone.png?x65391" srcset="/img/idea-management/channels/phone.png 1x, /img/idea-management/channels/phone@2x.png 2x"><p class="h2_home h1_align_center"> Collect Questions<br class="rwd-break"> from Phone Calls</p></div></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Focus on Questions that Matter</p><h2 class="h2_home h1_align_center">Get More Control Over Customer Interactions</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tabber"><div class="tour-right tour-text"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/faq-software/focus/posting-without-signup.png');" data-srcset="/img/faq-software/focus/posting-without-signup.png 1x, /img/faq-software/focus/posting-without-signup@2x.png 2x"><div>Hassle Free Posting</div><p>Allow users to ask questions without the need to register or log in</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/focus/duplicates.png');" data-srcset="/img/faq-software/focus/duplicates.png 1x, /img/faq-software/focus/duplicates@2x.png 2x"><div>Duplicate Detection</div><p>Similar content finder for teams to detect and merge duplicates</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/focus/close-comments.png');" data-srcset="/img/faq-software/focus/close-comments.png 1x, /img/faq-software/focus/close-comments@2x.png 2x"><div>Close to Comments</div><p>Lock resolved discussions automatically or disable comments when needed</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/focus/moderation.png');" data-srcset="/img/faq-software/focus/moderation.png 1x, /img/faq-software/focus/moderation@2x.png 2x"><div>Moderation</div><p>Approve posts before they go live or review them afterwards</p></li></ul></div><div class="tour-left tour-image tour-image tour-image_border"> <img class="tabber-image" alt="Focus on Questions that Matter" src="/img/faq-software/focus/posting-without-signup.png?x65391" srcset="/img/faq-software/focus/posting-without-signup.png 1x, /img/faq-software/focus/posting-without-signup@2x.png 2x"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Capture Different Perspectives</p><h2 class="h2_home h1_align_center">Reduce Complaints and Misunderstandings</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_35_65 tabber wide-image"><div class="tour-left"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/topic-view/status.png');" data-srcset="/img/faq-software/topic-view/status.png 1x, /img/faq-software/topic-view/status@2x.png 2x" data-top="10px" data-left="263px"><div>Set Status</div><p>Update and inform customers of question status</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/topic-view/voting.png', '/img/faq-software/topic-view/voting-b.png');" data-srcset="/img/faq-software/topic-view/voting.png 1x, /img/faq-software/topic-view/voting@2x.png 2x" data-top="11px" data-left="367px" data-srcset2="/img/faq-software/topic-view/voting-b.png 1x, /img/faq-software/topic-view/voting-b@2x.png 2x" data-top2="478px" data-left2="382px"><div>Vote</div><p>Vote for an important topic or helpful answer</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/topic-view/related-topics.png');" data-srcset="/img/faq-software/topic-view/related-topics.png 1x, /img/faq-software/topic-view/related-topics@2x.png 2x" data-top="-6px" data-left="448px"><div>Show Related Topics</div><p>Similar posts keep the answer within reach</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/topic-view/following.png');" data-srcset="/img/faq-software/topic-view/following.png 1x, /img/faq-software/topic-view/following@2x.png 2x" data-top="148px" data-left="328px"><div>Follow Discussions</div><p>Subscribe to topic updates that matter to you</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/topic-view/sharing-b.png');" data-srcset="/img/faq-software/topic-view/sharing-b.png 1x, /img/faq-software/topic-view/sharing-b@2x.png 2x" data-top="139px" data-left="209px"><div>Share with Others</div><p>Share topics on social media or by email</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/topic-view/best-reply.png');" data-srcset="/img/faq-software/topic-view/best-reply.png 1x, /img/faq-software/topic-view/best-reply@2x.png 2x" data-top="193px" data-left="0px"><div>Mark Best Reply</div><p>Pin the best answer to the top of the discussion</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/topic-view/discussions.png');" data-srcset="/img/faq-software/topic-view/discussions.png 1x, /img/faq-software/topic-view/discussions@2x.png 2x" data-top="430px" data-left="0px"><div>Discuss</div><p>Talk to prospects, customers and team members</p></li></ul></div><div class="tour-right tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/faq-software/topic-view/topic-view.png?x65391" srcset="/img/faq-software/topic-view/topic-view.png 1x, /img/faq-software/topic-view/topic-view@2x.png 2x" alt="Capture Different Perspectives"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt=""> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt="Reduce Complaints and Misunderstandings"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Get Fewer Repeat Questions</p><div class="b-content-wrapper__layout b-mainPageSection b-content-wrapper_wide helpraceSliderWrapper"><p class="h2_home h1_align_center" style="padding-bottom: 10px;"> <span class="helpraceSlider__title">Integrate your contact form with your FAQ site</span></p><p class="h2_home h1_align_center"> <span class="helpraceSlider__title">Show relevant articles</span></p><div class="helpraceSlider helpraceSlider_cssFade"><div class="helpraceSlider__container"><div class="helpraceSlider__item" data-title="Show related topics in contact form"> <img src="/img/faq-software/smart-suggestions-customers.png?x65391" srcset="/img/faq-software/smart-suggestions-customers.png 1x, /img/faq-software/smart-suggestions-customers@2x.png 2x" alt="Get Fewer Repeat Questions"></div></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Boost Team Productivity</p><h2 class="h2_home h1_align_center">Powerful FAQ Management Tools</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/productivity/vote-on-behalf-of-user.png');" data-srcset="/img/faq-software/productivity/vote-on-behalf-of-user.png 1x, /img/faq-software/productivity/vote-on-behalf-of-user@2x.png 2x"><div>Actions on Behalf of Users</div><p>Post and vote on behalf of those that don't have time to participate</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/productivity/merge-topics.png');" data-srcset="/img/community/productivity/merge-topics.png 1x, /img/community/productivity/merge-topics@2x.png 2x"><div>Merge Topics Together</div><p>Merge duplicates & combine discussions into one</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/productivity/activity-stream.png');" data-srcset="/img/faq-software/productivity/activity-stream.png 1x, /img/faq-software/productivity/activity-stream@2x.png 2x"><div>Activity Stream</div><p>Catch everything that happens within your community</p></li><li class="tabber-tab selected" onmouseover="showStep(this, '/img/faq-software/productivity/intelligent-search.png');" data-srcset="/img/faq-software/productivity/intelligent-search.png 1x, /img/faq-software/productivity/intelligent-search@2x.png 2x"><div>Intelligent Search</div><p>Find what you need with a simple search that indexes answers in real-time</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/productivity/topic-linking.png');" data-srcset="/img/faq-software/productivity/topic-linking.png 1x, /img/faq-software/productivity/topic-linking@2x.png 2x"><div>Topic Linking</div><p>Easily link to content in tickets, articles and other topics</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/productivity/answered-unanswered.png');" data-srcset="/img/faq-software/productivity/answered-unanswered.png 1x, /img/faq-software/productivity/answered-unanswered@2x.png 2x"><div>Answered & Unanswered</div><p>Distinguish between questions that have and haven’t been addressed</p></li></ul></div><div class="tour-left tour-image tour-image_border"> <img src="/img/community/productivity/actions-on-behalf.png?x65391" srcset="/img/community/productivity/actions-on-behalf.png 1x, /img/community/productivity/actions-on-behalf@2x.png 2x" class="tabber-image" alt="Powerful FAQ Management Tools"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Make Helprace Your Own</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tabber"><div class="tour-left tour-text"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/community/customization/dont-hold-back.png');" data-srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x"><div>Don't Hold Back</div><p>Share all types of graphics, code snippets and videos in discussions</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/change-layout.png');" data-srcset="/img/community/customization/change-layout.png 1x, /img/community/customization/change-layout@2x.png 2x"><div>Change the Layout</div><p>Customize the header, footer and CSS of your community</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/spaces.png');" data-srcset="/img/community/customization/spaces.png 1x, /img/community/customization/spaces@2x.png 2x"><div>Create Multiple Sites</div><p>Create separate FAQ sites to accommodate multiple products, services or departments</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/private-community.png');" data-srcset="/img/community/customization/private-community.png 1x, /img/community/customization/private-community@2x.png 2x"><div>Private Forums</div><p>Make your entire community private or restrict access to specific forums</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/languages.png');" data-srcset="/img/community/customization/languages.png 1x, /img/community/customization/languages@2x.png 2x"><div>Multiple Languages</div><p>Create your community in any language</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/faq-software/customization/custom-domain.png');" data-srcset="/img/faq-software/customization/custom-domain.png 1x, /img/faq-software/customization/custom-domain@2x.png 2x"><div>Custom Domain</div><p>Make your brand stand out. Assign a custom domain alias to your community</p></li></ul></div><div class="tour-right tour-image tour-image tour-image_border"> <img class="tabber-image" src="/img/community/customization/dont-hold-back.png?x65391" srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x" alt="Make Helprace Your Own"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Teams, User Groups and Organizations</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/vip-users.png', '/img/community/teams/groups.png');" data-srcset="/img/community/teams/vip-users.png 1x, /img/community/teams/vip-users@2x.png 2x" data-top="-4px" data-left="0px" data-srcset2="/img/community/teams/groups.png 1x, /img/community/teams/groups@2x.png 2x" data-top2="-48px" data-left2="265px"><div>User Groups</div><p>Create a questions and answers site for a specific audience, customer segment or user requirements</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/tier-1-support.png', '/img/community/teams/teams.png');" data-srcset="/img/community/teams/tier-1-support.png 1x, /img/community/teams/tier-1-support@2x.png 2x" data-top="64px" data-left="0px" data-srcset2="/img/community/teams/teams.png 1x, /img/community/teams/teams@2x.png 2x" data-top2="20px" data-left2="265px"><div>Team Access</div><p>Control who can access your FAQ. Set restrictions for various teams and staff groups</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/acme-inc.png', '/img/community/teams/organizations.png');" data-srcset="/img/community/teams/acme-inc.png 1x, /img/community/teams/acme-inc@2x.png 2x" data-top="134px" data-left="0px" data-srcset2="/img/community/teams/organizations.png 1x, /img/community/teams/organizations@2x.png 2x" data-top2="90px" data-left2="265px"><div>Organizations</div><p>Restrict access to your questions and answers to a specific organization</p></li></ul></div><div class="tour-left tour-left_noPadding tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/community/teams/space-restrictions.png?x65391" srcset="/img/community/teams/space-restrictions.png 1x, /img/community/teams/space-restrictions@2x.png 2x" alt="Teams, User Groups and Organizations"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt="Helprace"> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt="Teams, User Groups and Organizations"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Works on All Devices</p><div class="b-content-wrapper__layout b-mainPageSection"> <img class="tabber-image" src="/img/faq-software/works-on-all-devices.png?x65391" srcset="/img/faq-software/works-on-all-devices.png 1x, /img/faq-software/works-on-all-devices@2x.png 2x" alt="Works on All Devices"></div><i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block"><p class="h2 h2_aboutDarkBlue">We're Not Done Yet!</p><h2 class="h2_home h1_align_center">You Might Like These Too</h2><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Convert Topics</div><p>Move community topics to other feedback types and categories</p></li><li class="b-featureItem"><div class="b-featureItem__header">Categories</div><p>Organize and divide your community up for more specific discussions</p></li><li class="b-featureItem"><div class="b-featureItem__header">Search Suggestions</div><p>Search hints and suggestions retrieve content from across your Helprace</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Agent Collision Detection</div><p>Avoid overwrites and duplicate submissions by team members</p></li><li class="b-featureItem"><div class="b-featureItem__header">Crowdsource Your Support</div><p>Let customers help each other and reduce support loads for your team</p></li><li class="b-featureItem"><div class="b-featureItem__header">Developer API</div><p>Integrate your community with your website or app using Helprace REST API</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Feedback Widget</div><p>A tab on your website for customers to search for articles and provide feedback</p></li><li class="b-featureItem"><div class="b-featureItem__header">SSO</div><p>Integrate Helprace with the sign in system of your app or website</p></li><li class="b-featureItem"><div class="b-featureItem__header">Webhooks</div><p>Relay data to your system. Call a script on your server during events in Helprace</p></li></ul></div></div><div style="text-align: center; margin-top: -40px;"> <a class="b-button b-button_bordered" href="/features"><span class="b-button__label">+ 100s more features</span></a></div> <i class="dashed-line"></i></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-clients"><p class="b-clients__header h2">Awesome Customer Service in Every Industry</p><p class="b-clients__text h4">Helprace customers make <a rel="nofollow" target="_blank" href="http://help.kustom.rocks/">mobile apps</a>, manufacture <a rel="nofollow" target="_blank" href="http://rdplastics.helprace.com/">plastic goods</a>, create <a rel="nofollow" target="_blank" href="http://nahimic.helprace.com/">audio solutions</a>, develop <a rel="nofollow" target="_blank" href="https://support.geograt.de/">geographic information systems</a>. They work in <a rel="nofollow" target="_blank" href="http://caswelleurope.helprace.com/">chemical</a>, <a rel="nofollow" target="_blank" href="http://community.tplat.it/">real estate</a>, and <a rel="nofollow" target="_blank" href="https://support.cryptfolio.com/">blockchain</a> industries.</p><div class="b-content-wrapper__layout"><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-codefactor"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-heatmiser"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-mystore"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nextour"></span> </span></div><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-bluepenguin"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-lifelaunchr"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nside"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-youzign"></span> </span></div></div></div></div> <i class="dashed-line"></i><div class="b-footer-signup"><p class="b-footer-signup__header h2"> Start Your Free 30 Day Trial</p><p class="b-footer-signup__text h4"> Make customers happy with amazing support <br> Be up and running in minutes</p><div class="b-footer-signup__buttonHolder"> <a class="b-button b-button_big" href="/signup"> <span class="b-button__label"> Try Helprace Free </span> </a></div></div><i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Looking for More?</p><h2 class="h2_home h1_align_center" style="margin-bottom:60px;">Learn more about our other solutions and apps</h2><div class="b-line b-content-wrapper b-content-wrapper_noclear b-content-wrapper_wide"><div class=""><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-products"><div class="b-products__item"> <a class="b-products__itemInner" href="/help-desk"><h2 class="h2_home">Help Desk</h2><p class="h1 h1_home">Reduce Support Costs</p><p class="h4"><strong>Ticketing</strong> and <strong>knowledge base</strong> tightly integrated. Eliminate repeat tickets by showing <strong>related articles</strong> to customers and easily reference articles in tickets.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/knowledge-base"><h2 class="h2_home">Docs & Knowledge Base</h2><p class="h1 h1_home">Share Knowledge</p><p class="h4">Everything is at your fingertips with <strong>smart search</strong>, whether it's <strong>public docs site</strong> or <strong>internal knowledgebase</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/community"><h2 class="h2_home">Customer Community & Feedback</h2><p class="h1 h1_home">Build Relationships</p><p class="h4">Show <strong>customers</strong> that you <strong>care</strong>. Listen to their concerns, <strong>collect feedback</strong> and build a product or service they want.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/idea-management"><h2 class="h2_home">Ideas Lab</h2><p class="h1 h1_home">Collect Feedback</p><p class="h4">Tap into <strong>customer ideas</strong> when prioritizing tasks or building a <strong>roadmap</strong>. Make decisions based on concrete <strong>user feedback</strong>, not guesswork.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/self-service-portal"><h2 class="h2_home">Self-Service Portal</h2><p class="h1 h1_home">Be Helpful 24/7</p><p class="h4">Reduce support loads with a <strong>self-service</strong> Docs site. Use the power of <strong>crowdsourcing</strong> and <strong>community</strong> when offering answers and collecting <strong>feedback</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/issue-tracking"><h2 class="h2_home">Issue Tracking</h2><p class="h1 h1_home">Acknowledge, Track, Solve</p><p class="h4">Manage, update and resolve issues brought up by customers or employees. 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