CINXE.COM

<!DOCTYPE html><html data-wf-domain="wallet.flow.com" data-wf-page="64b8433b6f2d35c03d450011" data-wf-site="64b8433b6f2d35c03d44ffc0"><head><meta charset="utf-8"/><title>Contact</title><meta content="Digital wallet created for everyone." name="description"/><meta content="Contact" property="og:title"/><meta content="Digital wallet created for everyone." property="og:description"/><meta content="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64d3de76d427892d33b03e3d_Banner%20(4).png" property="og:image"/><meta content="Contact" property="twitter:title"/><meta content="Digital wallet created for everyone." property="twitter:description"/><meta content="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64d3de76d427892d33b03e3d_Banner%20(4).png" property="twitter:image"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><link 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skew(0, 0);-ms-transform:translate3d(0, 100%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 100%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="body-1-20px max-width-560px">Have a question? We have answers. Whether you need technical support or want to learn more.</div></div><div class="contact-hero-gradient-div"><div class="blue-gradient-div contact-hero-blue-div"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e7_Blue%20Oval%20Gradient%20(2).png" loading="lazy" sizes="(max-width: 479px) 100vw, 614px" srcset="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e7_Blue%2520Oval%2520Gradient%2520(2)-p-500.png 500w, https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e7_Blue%2520Oval%2520Gradient%2520(2)-p-800.png 800w, https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e7_Blue%20Oval%20Gradient%20(2).png 1974w" alt="" class="blue-gradient-image"/></div><div class="green-gradient-div contact-hero-green-div"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500ea_Green%20Oval%20Gradient%20(2).png" loading="lazy" sizes="(max-width: 479px) 100vw, 652px" srcset="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500ea_Green%2520Oval%2520Gradient%2520(2)-p-500.png 500w, https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500ea_Green%2520Oval%2520Gradient%2520(2)-p-800.png 800w, https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500ea_Green%2520Oval%2520Gradient%2520(2)-p-1080.png 1080w, https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500ea_Green%20Oval%20Gradient%20(2).png 2472w" alt="" class="green-gradient-image"/></div></div></div></div><div class="contact-support-section"><div class="wrapper-1160px contact-support-flex"><div class="contact-support-grid-container"><div class="w-layout-grid contact-support-grid"><div class="contact-support-grid-wrapper new"></div><div style="opacity:0;-webkit-transform:translate3d(0, 100%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-moz-transform:translate3d(0, 100%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);-ms-transform:translate3d(0, 100%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0);transform:translate3d(0, 100%, 0) scale3d(1, 1, 1) rotateX(0) rotateY(0) rotateZ(0) skew(0, 0)" class="contact-support-grid-wrapper"><div class="contact-support-sub-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d450028_image%2076.png" loading="lazy" alt="" class="contact-support-hero-image"/><h5 class="h5-heading-24px margin-bottom-16px">Discord Support</h5><div class="contact-support-body-para-16px">Found a persistent bug, or like to recommend a new feature? We love feedback, let us know!</div></div><div class="contact-support-spacer-line"></div><a href="https://discord.com/invite/J6fFnh2xx6" target="_blank" class="contact-support-email-text">DISCORD CHANNEL</a></div><div class="contact-support-grid-wrapper new"></div></div></div></div></div><div class="faq-section"><div class="wrapper-1240px faq-flex"><div class="faq-text-container"><div class="heading-animation-div"><div class="heading-animation-div"><h2 class="h2-heading-44px">Frequently asked <span class="boska-variable-text-italic">questions</span></h2></div></div></div><div class="faq-questions-container"><div class="w-layout-grid faq-grid"><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">How do I install Flow Wallet?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Navigate to the Download page and select your desired platform (Android, iOS, or Chrome Extension). Proceed to download Flow Wallet.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">How do I transfer my existing Flow and tokens?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">You can send FLOW and other tokens from another account to a new account on Flow Wallet. Simply copy your Flow address within Flow Wallet, and go to your existing wallet and send funds to your new wallet address. You can find your address on the top of your Chrome extension (in the format 0xABC123DEF456), or on the accounts page on your iOS or Android app.</div></div></div><div class="faq-container no-margin"><div class="faq-upper-container"><div class="faq-question-text">How do I send tokens?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">From within Flow Wallet, select “SEND”, and enter the destination account address and quantity of tokens to send.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">What tokens do we support?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">FLOW and any other tokens on Flow.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">Does Flow Wallet support collectibles?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Yes! There is a collectibles section within Flow Wallet where you can view the collectibles held in your account.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">Where can I find my public address?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text"> You can find your address on the top of your Chrome extension (in the format 0xABC123DEF456), or on the accounts page on your iOS or Android app.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">How do I keep my wallet safe?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Always be sure to back up your recovery phrase in a secure place.<br/><br/>Make sure to use Flow Wallet on a private device that you trust.<br/><br/>Never expose your recovery phrase to anyone else. Otherwise, they can have full access to your wallet.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">How do I contact support?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Send us a message on Discord (discord.gg/flow)</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">What is a Recovery Phrase?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">A recovery phrase (also known as a seed phrase or mnemonic) is a series of words generated by Flow Wallet. You can think of it as a secret piece of information that helps secure your account. Always be sure to back up your recovery phrase in a safe location, and never share your recovery phrase with anyone else.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">Why can’t I receive any tokens?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Flow requires a fungible token vault to be configured on your account before you can receive different types of fungible tokens. You can configure your account for various fungible tokens directly in Flow Wallet.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">Why can’t I receive NFTs?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Same as fungible tokens, Flow requires a non-fungible token vault to be configured on your account before you can receive different types of non-fungible tokens. You can configure your account for various non-fungible tokens directly in Flow Wallet.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">How can I import my private key / account?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">If Flow Wallet generated your account, all you need to do is import your recovery phrase and password to restore you account.<br/><br/>If your recovery phrase was generated from another wallet, then Flow Wallet is not able to find your Flow address and therefore cannot import your account. In this case, you can create a new account using your recovery phrase.</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">How can I switch between Mainnet and Testnet?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Head to the Settings tab on the home screen of Flow Wallet, go to Developer Mode, enable Developer Mode, and select the Network of your preference. <br/><br/>‍<strong>Remember that nothing on TestNet has any value</strong> and is used for developers to test contract interactions. Never trust anyone telling you that you can earn money and instructing you to use TestNet to do so!</div></div></div><div class="faq-container"><div class="faq-upper-container"><div class="faq-question-text">How do I report a bug?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">Shoot us a message in Discord (discord.gg/flow). We always appreciate any reports!</div></div></div><div id="faq-delete-account" class="faq-container w-node-cfec60f1-c95b-bb4a-3b57-7db8e5d5cc95-e63eaf92"><div class="faq-upper-container"><div class="faq-question-text">How do I delete my account?</div><div class="faq-cross-wrapper"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d45002a_Plus%20Icon.svg" loading="lazy" alt="" class="faq-plus-icon"/></div></div><div class="faq-bottom-container"><div class="faq-answer-text">To delete your account:<br/>‍<br/>1. Login to your Flow Wallet application<br/>2. Navigate to your profile<br/>3. Select '<strong>Account List</strong>'<br/>4. Select the account you would like to delete<br/>5. Select the '<strong>Delete Account'</strong> button</div></div></div></div></div><div class="faq-gradient-background-div"><div class="yellow-gradient-div faq-yellow-div"><img src="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e9_Peach%20Gradient%20Image%20(1).png" loading="lazy" sizes="(max-width: 767px) 90vw, (max-width: 991px) 600px, 940px" srcset="https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e9_Peach%2520Gradient%2520Image%2520(1)-p-500.png 500w, https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e9_Peach%2520Gradient%2520Image%2520(1)-p-800.png 800w, https://cdn.prod.website-files.com/64b8433b6f2d35c03d44ffc0/64b8433b6f2d35c03d4500e9_Peach%20Gradient%20Image%20(1).png 1930w" alt="" class="yellow-gradient-image"/></div><div class="green-gradient-div faq-green-div"><img 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