Online Dispute Resolution | European Commission

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$(validationMsg).each(function(i) { var valid = this.valid; if (!valid) { var element = $('input[name="'+this.name +'"],select[name="'+this.name +'"],textarea[name="'+this.name+'"]')[0]; var errorMsg = this.message; // totalError++; // messages += "<li>" + $(element).attr("alt") + ": " + errorMsg + "</li>"; if ($(element).attr('data-valid-element')){ var elementName = $(element).attr('data-valid-element'); element = $('input[name="'+ elementName +'"],select[name="'+ elementName +'"],textarea[name="'+ elementName +'"]')[0]; } var tab = $(element).parents("div.tab-pane")[0]; var tabID = $(tab).attr("id"); if ($.inArray(tabID, tabPanes) === -1){ tabPanes.push(tabID); } if ($("div").find('[data-validation-title='+ $(element).attr("name") +']').length > 0){ $("div").find('[data-validation-title='+ $(element).attr("name") +']').addClass("has-error"); } else{ $(element).parent("div").addClass("has-error"); } var spanMsgId = $(element).attr("aria-describedby"); if ($(element).is(":checkbox, :radio")){ spanMsgId = $(element).attr("data-help-block"); } $("#" + spanMsgId ).parent('div').addClass('has-error'); $("#" + spanMsgId ).html(errorMsg); } }); $(tabPanes).each(function(i, id) { $("a[href$='"+id+"']").parent("li").addClass("has-error"); }); } /***** VALIDATION GENERIC FUNCTION********************************* errContainer: div error container errorSpan : the span where the error text is displayed ******************************************************************/ function showValidationErrors(validationMessage, errContainer, errSpan) { var message = ""; var messages = ""; var totalError = 0; validationMessage = "[" + validationMessage + "]"; $("#" + errContainer).html("").hide(); $(".has-error").removeClass("has-error"); $(document).find('.help-block').each(function() { $(this).html(""); }); $($.parseJSON(validationMessage)).each(function() { var valid = this.valid; if (!valid) { var element = $('input[name="'+this.name +'"],select[name="'+this.name +'"],textarea[name="'+this.name+'"]')[0]; var errorMsg = this.message; totalError++; var elementLabel = $(element).parents('div.form-group').find('label:first-child').clone(); /**Remove help link**/ if ((elementLabel.find('[data-help]')).length > 0){ elementLabel.find('a').nextAll().remove(); elementLabel.find('a').remove(); } /**Remove asterisk**/ elementLabel.find('span.mandatory-data').remove(); if (typeof(elementLabel.html()) === 'undefined') messages += "<li>" + ' ' + totalError + ": " + errorMsg + "</li>"; else messages += "<li>" + elementLabel.html() + ": " + errorMsg + "</li>"; // messages += "<li>" + $(element).parents('.form-group').find('label:first-child').text() + ": " + errorMsg + "</li>"; $(element).parents(".form-group").addClass("has-error"); if ($(element).is(":radio, :checkbox")) if ($(element).hasClass('innerDiv')) $('input[name$="' + this.name +'"]:last').parent().append("<br><span class='has-error' style='margin-left:-15px; margin-top:15px;'>" + errorMsg + "</span>") else $(element).parent().parent().after("<br><span class='has-error'>" + errorMsg + "</span>") else $(element).parents(".form-group").find('.help-block').html(errorMsg); } }); var message = totalError == 1 ? 'There\x20is\x201\x20missing\x20or\x20invalid\x20field\x20in\x20your\x20form.' : 'There\x20are\x20\x3Cb\x3E\x5BX\x5D\x3C\x2Fb\x3E\x20missing\x20or\x20invalid\x20fields\x20in\x20your\x20form.\x20Please\x20correct\x20them\x20and\x20try\x20again.'; message = message.replace("[X]", totalError); message += '<ul>' + messages + '</ul>'; if (totalError != 0) { $("#" + errContainer).show(); $("#" + errContainer).html('<p>'+message+'</p>'); } } function validatorDefaultSettings(){ $.validator.setDefaults({ errorElement:'span', errorClass:'has-error', errorLabelContainer:'#errorContainerPop', onfocusout:function (element) { $(this.currentForm).validate();}, onclick:function (element) { $(this.currentForm).validate(); }, validClass : 'has-success', showErrors: function (errorMap, errorList) { var errClass = "has-error"; var validClass = "has-success"; var messages = ""; var errorExplanation = ""; var totalError = 0; var invalidElem = []; $.each(errorList, function (index, value) { totalError++; var id = $(value.element).attr('id'); /**Avoid to display the contextual help that have some elements **/ var elementLabel = $("#"+id).parents('.form-group').find('label:first-child').clone(); if ((elementLabel.find('[data-help]')).length > 0){ //(elementLabel.find('a').nextAll().remove()).find('a').remove() ; elementLabel.find('a').nextAll().remove(); elementLabel.find('a').remove(); } messages += "<li id='error_" + id + "'>" + elementLabel.html() + ": " + value.message + "</li>"; if ($("#" + id).is(":radio, :checkbox")){ $("#" + id).parents(".form-group").find('.help-block').html(value.message ); } else{ $("#" + id).parents(".form-group").find('.help-block').html(value.message ); } }); if (this.settings.unhighlight) { for ( var i = 0, elements = this.validElements(); elements[i]; i++ ) { this.settings.unhighlight.call( this, elements[i], this.settings.errorClass, this.settings.validClass ); } } for ( var i = 0; this.errorList[i]; i++ ) { var error = this.errorList[i]; this.settings.highlight && this.settings.highlight.call( this, error.element, this.settings.errorClass, this.settings.validClass ); } if (submitted) { var message = totalError == 1 ? 'There\x20is\x201\x20missing\x20or\x20invalid\x20field\x20in\x20your\x20form.' : 'There\x20are\x20\x3Cb\x3E\x5BX\x5D\x3C\x2Fb\x3E\x20missing\x20or\x20invalid\x20fields\x20in\x20your\x20form.\x20Please\x20correct\x20them\x20and\x20try\x20again.'; message = message.replace("[X]", totalError); message += '<ul id="formErrors_'+ $(this.currentForm).attr('name')+'">' + messages + '</ul>'; if (totalError != 0) { $('#errorContainerPop').show(); $('#errorContainerPop').html('<p>'+message+'</p>'); } submitted = false; } }, highlight: function(element) { $(element).parents(".form-group").addClass('has-error'); }, unhighlight: function(element) { $(element).parents(".form-group").removeClass('has-error').addClass('has-success'); $(element).parents(".form-group").find('.help-block').html(''); }, success: "valid" }); } </script> <title> Online Dispute Resolution | European Commission </title> <script defer="defer" src="//europa.eu/webtools/load.js?globan=1110" type="text/javascript"></script> 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href="https://ec.europa.eu/info/live-work-travel-eu/consumers_en" class="ecl-breadcrumbs__link"> Consumers </a> </li> <li class="ecl-breadcrumbs__segment"> <a href="https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_en" class="ecl-breadcrumbs__link"> Resolve your consumer complaint </a> </li> </ol> </nav> <div class="ecl-page-header__body"> <div class="ecl-page-header__title"> <h1 class="ecl-heading ecl-heading--h1 ecl-u-color-white" > Online Dispute Resolution </h1> </div> </div> </div> </div> <nav class="ecl-navigation-menu" aria-label="Main Navigation"> <div class="ecl-container"> <button class="ecl-navigation-menu__toggle ecl-navigation-menu__hamburger ecl-navigation-menu__hamburger--squeeze" aria-controls="nav-menu-expandable-root" aria-expanded="false"> <span class="ecl-navigation-menu__hamburger-box"> <span class="ecl-navigation-menu__hamburger-inner"> </span> </span> <span class="ecl-navigation-menu__hamburger-label"> Menu </span> </button> <ul class="ecl-navigation-menu__root" id="nav-menu-expandable-root" > <li class="ecl-navigation-menu__item ecl-navigation-menu__item--active "> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.home2.show" class="ecl-navigation-menu__link"> Home </a> </li> <li class="ecl-navigation-menu__item "> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.complaints.screeningphase" class="ecl-navigation-menu__link"> Start your case </a> </li> <li class="ecl-navigation-menu__item "> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks" class="ecl-navigation-menu__link"> How it works </a> </li> <li class="ecl-navigation-menu__item "> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights" class="ecl-navigation-menu__link"> Consumer rights </a> </li> <li class="ecl-navigation-menu__item "> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.trader.register" class="ecl-navigation-menu__link"> Traders' section </a> </li> <li class="ecl-navigation-menu__item "> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2" class="ecl-navigation-menu__link"> Dispute resolution bodies </a> </li> <li class="ecl-navigation-menu__item "> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.help.new" class="ecl-navigation-menu__link"> Help </a> </li> </ul> </div> </nav> <div class="page-content"> <div class="container-fluid"> <div class="ecl-row ecl-u-mt-xxs"> <div class="ecl-col-12"> <div class="ecl-message" style="border-radius: 15px;" role="alert"> <span class="ecl-u-sr-only">Informative message</span> The European Online Dispute Resolution Platform will be discontinued as of 20 July 2025, following the adoption of the <a href="https://eur-lex.europa.eu/eli/reg/2024/3228/oj" target="_blank">Regulation - EU - 2024/3228 - EN - EUR-Lex</a><br/><br/> The last date to submit new complaints on the ODR Platform is 20 March 2025. You will still be able to use the platform until 19 July 2025, for the complaints submitted by 20 March 2025. You can find information on other dispute resolution tools <a href="https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights#inline-nav-2">here</a>.<br/><br/> Pursuant to Article 2(4) of the Regulation 2024/3228/EU, all users information, including personal data will be deleted on 20 July 2025 at the latest. We therefore ask you to export all data relevant to your case before 19 July 2025.<br/><br/> If you have any difficulties accessing your data, the European Commission will assist you. Please send an email to <a href="mailto:JUST-EC-ODR-REPEAL@ec.europa.eu">JUST-EC-ODR-REPEAL@ec.europa.eu</a> and we will reply to you as soon as we can. Kindly note that this email is only available for requests related to retrieving your data from the platform. Our privacy statement is available <a href="https://ec.europa.eu/consumers/odr/main/?event=main.privacy.show">here</a>.<br/><br/> For any other assistance until 19 July 2025, please get in touch with your <a href="https://ec.europa.eu/consumers/odr/main/?event=main.complaints.odrList#inline-nav-3">national contact point</a>. The Commission will cooperate with the national contact points in the new information website helping consumers to find appropriate dispute resolution tools. </div> </div> </div> </div> </div> <div class="page-content"> <div class="container-fluid"> <div class="ecl-row"> <div class=" ecl-col-sm-8"> <div class="yellowCartridge bordered ecl-u-clearfix"> <div class="ycTitle"> <h2 class="ecl-heading ecl-heading--h2"> Find a solution to your consumer problem </h2> </div> <div class="ycText screening-phase-intro1" > Tell us about your consumer problem to find suitable options for resolving it. </div> <div class="ecl-row"> <div class="ecl-col-sm-6 yc-leftPart"> <a href="https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest" class="ecl-link next ecl-u-f-l screening-phase-intro1 yellowButton" data-direction="next"> Find a solution <span class="icon arrow-right"></span> </a> </div> <div class="ecl-col-sm-6 yc-rightPart"> <a 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guarantees that you will be able to resolve your dispute. </p> </div> </div> </div> <div class="ecl-col-sm-4"> </div> </div> <div class="ecl-row"> <section class="section section--content-top ecl-col-md-12 "> <div class="section"> <div class="section__group section--row-three section--navigation pad1"> <div class="section__item" > <div class="listing listing--navigation YellAbove"> <span class="sr-only"> For consumers </span> <h2 class="listing__section-title" > For consumers </h2> <p class="listing__description"> <div class="ecl-link-block"> <ul class="ecl-link-block__list"> <li class="ecl-link-block__item breakableNotAll"> <a class="ecl-link ecl-link--standalone ecl-link-block__link" target="_blank" href="https://europa.eu/youreurope/citizens/consumers/shopping/shopping-consumer-rights/index_en.htm"> Your rights when shopping </a> </li> <li class="ecl-link-block__item breakableNotAll"> <a class="ecl-link ecl-link--standalone ecl-link-block__link" 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