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Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Jira+Software">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"><p> </p><div class="admonition-block info-block conf-macro output-block" data-hasbody="false" data-macro-name="include"> <svg class="admonition-icon" width="18" height="18" viewbox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"> <path d="M0 9c0-5 4-9 9-9s9 4 9 9-4 9-9 9-9-4-9-9zm8-1v5c0 .6.4 1 1 1s1-.4 1-1V8c0-.6-.4-1-1-1s-1 .4-1 1zm1-2c.6 0 1-.4 1-1s-.4-1-1-1-1 .4-1 1 .4 1 1 1z" fill="#0052CC" fill-rule="evenodd" /> </svg> <p><span><strong>Platform Notice: Cloud - </strong>This article applies to Atlassian products on the <a data-macro-name="sp-plaintextbody-link" href="/cloud/compare-atlassian-cloud-vs-server-744721664.html" class="conf-macro output-inline" data-hasbody="true">cloud platform</a>.</span></p> </div><div class="toc-macro client-side-toc-macro conf-macro output-block" data-structure="flat" data-headerelements="H1,H2,H3,H4,H5,H6,H7" data-hasbody="false" data-macro-name="toc"></div><p></p><h1 id="Installingappfrommarketplacefails-Summary">Summary</h1><p><span style="color: rgb(23,43,77);">Unable to install app from marketplace</span></p><h1 id="Installingappfrommarketplacefails-Environment">Environment</h1><p>.Jira Cloud</p><h1 id="Installingappfrommarketplacefails-Diagnosis">Diagnosis</h1><p><span style="color: rgb(23,43,77);">From audit logs you could notice similar entries </span></p><div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">Audit log : Failed to install app plugin.xxxxxxxxxxx.atlassian-connect.json</code></pre> </div><pre class="code-java"><br><span style="color: rgb(23,43,77);">Check the browser logs using develop tools and you might see similar error message.</span></pre><div class="code-block conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-plaintextbody-block"> <pre><code class="language-none">errorMessage: "The app \"<appname>\" could not be installed as your site has not defined all of the required default groups. This affects the installation of all apps. Please see http://go.atlassian.com/nodefaultgroup for further information." </code></pre> </div><h1 id="Installingappfrommarketplacefails-Cause">Cause</h1><p>This issue is noticed when default product access group is not configured for all the subscribed products in Atlassian</p><h1 id="Installingappfrommarketplacefails-Solution">Solution</h1><p><span style="color: rgb(23,43,77);">Step 1 : </span>Go to your site's<span> </span><strong>Admin</strong><span> </span>at<span> </span><a rel="nofollow" style="text-decoration: none;" href="http://admin.atlassian.com/" class="external-link">admin.atlassian.com</a>. If you're an admin for multiple sites or an organization admin, click the site's name and URL to open the<span> </span><strong>Admin</strong><span> </span>for that site.</p><p>Step 2 : Choose<span> </span><strong>Product access</strong><span> </span>on the left.</p><p>Step 3 : Under the product name, Click on ... next to the group → choose "<strong>Make default access group</strong>".</p><p><span style="color: rgb(23,43,77);"><span>Step 4 : Once done, try to install the addon again.</span></span></p><p><span style="color: rgb(23,43,77);"><span>More detail on product settings </span></span><a rel="nofollow" style="text-align: left;" href="https://support.atlassian.com/user-management/docs/update-product-access-settings/" title="Follow link" class="external-link">here</a></p> </div> </div> <div class="content-page-last-modified-date"> Last modified on Dec 1, 2021 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">© <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.7.4/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1EFC79FCAAD696FAA68&pageId=1095768743&spaceKey=JIRAKB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>