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.unresolved-incident.impact-maintenance .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#99C4FF; } /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ .layout-content.status.status-index .page-status.status-none { background-color:#00B67A; } .layout-content.status-index .components-statuses .component-container.status-green:after, .status-green .icon-indicator, .components-container .component-inner-container.status-green .component-status, .components-container .component-inner-container.status-green .icon-indicator { color:#00B67A; } /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ a, a:hover, .layout-content.status-index .page-footer span a:hover, .layout-content.status-index .timeframes-container .timeframe:not(.active):hover, .layout-content.status-incident .subheader a:hover { color:#368cd7; } 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id="endpoint-webhooks" data-js-hook="endpoint" class="full-width" aria-describedby="url-help-block" /> <p class="help-block" id="url-help-block">The URL we should send the webhooks to</p> </div> </div> <div class="control-group"> <div class="controls"> <label for="email-webhooks">Email address:</label> <input type="text" name="email" id="email-webhooks" data-js-hook="email" class="full-width" aria-describedby="email-help-block" /> <p class="help-block" id="email-help-block">We'll send you email if your endpoint fails</p> </div> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value=Subscribe To Notifications class="flat-button full-width g-recaptcha" id="subscribe-btn-webhook" data-disabled-text="Subscribing..." data-sitekey=6LcQ-b0UAAAAAJjfdwO_-ozGC-CzWDj4Pm1kJ2Ah data-callback="submitNewWebhookSubscriber" data-error-callback="webhookSubscriberCaptchaError"> <div class="terms_and_privacy_information bottom 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href="https://status.trustpilot.com/history.atom" target="_blank">Atom Feed</a> or <a href="https://status.trustpilot.com/history.rss" target="_blank">RSS Feed</a>. </div> </div> </div> </div> <script> $(function () { const phoneNumberInput = $('#phone-number'); const errorDiv = $('#sms-atl-error') if(errorDiv.length){ function checkSelectedCountry() { const selectedCountry = $('#phone-country').val(); const isOtpEnabled = $('#phone-number-country-code').attr('data-otp-enabled') === 'true'; const form = document.getElementById('subscribe-form-sms'); form.action = '/subscriptions/new-sms'; const isOtpFlow = document.getElementById('otp_verify_flow'); document.getElementById('otp-container').style.display = "none"; if(false && selectedCountry === 'sg') { // Replace 'SG' with the actual value representing Singapore in your select tag phoneNumberInput.prop('disabled', true); errorDiv.html(`Due to new Singapore government regulations, we're currently not supporting text subscriptions in Singapore.<a href="https://community.atlassian.com/t5/Statuspage-articles/Attention-SMS-notifications-will-be-disabled-on-August-1st-2023/ba-p/2424398" target="_blank"> Learn more.</a> <br> Select another method to subscribe.`); } else { phoneNumberInput.prop('readonly', false); errorDiv.html(''); if(false){ if(isOtpEnabled){ document.getElementById('subscribe-btn-sms').value = "Send OTP"; } else { isOtpFlow.value = false; document.getElementById('subscribe-btn-sms').value = "Subscribe via Text Message"; } } } } $('#phone-country').on('change', checkSelectedCountry); checkSelectedCountry(); } }); document.addEventListener('DOMContentLoaded', function() { const dropdown = document.querySelector('#phone-number-country-code .phone-country'); if (dropdown){ const wrapperDiv = document.getElementById('phone-number-country-code'); const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); dropdown.addEventListener('change', function() { const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); }); } }); var countdownTimer; var resendBtn = document.getElementById('resend'); var timer = document.getElementById('timer'); var form = document.getElementById('subscribe-form-sms'); var RESEND_TIMER = 30; $(function() { $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.otp_flow === true) { document.getElementById('subscriber_code').value = data.subscriber_code document.getElementById('otp-container').style.display = "block"; $('#phone-number').prop('readonly', true); var display = document.getElementById('countdown'); disableResend(); startTimer(RESEND_TIMER, display) document.getElementById('subscribe-btn-sms').value = "Verify OTP and Subscribe"; document.getElementById('otp_verify_flow').value = true; form.action = '/subscriptions/verify-otp'; } else if (data.type === 'success' && action.includes('verify')){ document.getElementById('otp-container').style.display = "none"; $('#phone-number').val('').prop('readonly', false); $('#otp').val(''); document.getElementById('subscribe-btn-sms').value = "Send OTP"; document.getElementById('otp_verify_flow').value = false; form.action = '/subscriptions/new-sms'; SP.currentPage.updatesDropdown.hide(); } }); $("#btn-subcriber-change-number").on('click', () => { document.getElementById('otp-container').style.display = "none"; $('#phone-number').prop('readonly', false); document.getElementById('subscribe-btn-sms').value = "Send OTP"; form.action = '/subscriptions/new-sms'; return false }) $('#resend-otp-btn').on('click', function(e) { e.preventDefault(); let phoneNumber = $('#phone-number').val(); let countryCode = $('.phone-country').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-sms", data: { phone_number: phoneNumber, phone_country: countryCode, type: 'resend' }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); var display = document.getElementById('countdown'); disableResend(); timer.style.display = "none" if (data.type === 'success') { startTimer(RESEND_TIMER, display); } }) }); }) function startTimer(duration, display){ var timer = duration, seconds; clearInterval(countdownTimer); countdownTimer = setInterval(function () { seconds = parseInt(timer % 60, 10); display.textContent = seconds; if(--timer < 0){ enableResend(); clearInterval(countdownTimer); } }, 1000); disableResend(); } function enableResend(){ resendBtn.style.display = "block"; timer.style.display = "none" } function disableResend(){ resendBtn.style.display = "none"; timer.style.display = "block" } $(function() { $('#subscribe-form-email').on('submit', function() { var tokenField = document.getElementById('email-otp-token-field'); let page_code = "vxc0wzpxmzsr" let key = keyForEmailOtpToken($('#email').val(), page_code); tokenField.value = localStorage.getItem(key); }); }); var emailOtpCountdownTimer; var emailOtpResendBtn = document.getElementById('resend-email-otp'); var emailOtpTimer = document.getElementById('email-otp-timer'); var emailOtpForm = document.getElementById('subscribe-form-email'); var EMAIL_OTP_RESEND_TIMER = 600; $(function() { $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.email_otp_verify_flow === true) { document.getElementById('email-otp-container').style.display = "block"; var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display) document.getElementById('subscribe-btn-email').value = "Verify OTP and Subscribe"; document.getElementById('email_otp_verify_flow').value = true; form.action = '/subscriptions/verify-email-otp'; } else if (data.type === 'success' && action.includes('verify')){ let email = $('#email') let page_code = "vxc0wzpxmzsr" let key = keyForEmailOtpToken(email.val(), page_code); localStorage.setItem(key, data.email_otp_auth_token); document.getElementById('email-otp-container').style.display = "none"; email.val('').prop('readonly', false); $('#email-otp').val(''); document.getElementById('subscribe-btn-email').value = "Send OTP"; document.getElementById('email_otp_verify_flow').value = false; form.action = '/subscriptions/new-email'; SP.currentPage.updatesDropdown.hide(); } }); $('#resend-email-otp-btn').on('click', function(e) { e.preventDefault(); let email = $('#email').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-email", data: { email: email }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); if (data.type === 'success') { var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); emailOtpTimer.style.display = "none" startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display); } }) }); }) function startEmailOtpTimer(duration, display){ var timer = duration, seconds; clearInterval(emailOtpCountdownTimer); emailOtpCountdownTimer = setInterval(function () { seconds = parseInt(timer, 10); display.textContent = seconds; if(--timer < 0){ enableEmailOtpResend(); clearInterval(emailOtpCountdownTimer); } }, 1000); disableEmailOtpResend(); } function enableEmailOtpResend(){ emailOtpResendBtn.style.display = "block"; emailOtpTimer.style.display = "none" } function disableEmailOtpResend(){ emailOtpResendBtn.style.display = "none"; emailOtpTimer.style.display = "block" } function keyForEmailOtpToken(email, pageCode) { return email + '|' + pageCode+ '|SUBSCRIBE_VIA_EMAIL'; } </script> <div class="clearfix"></div> </div> </div>  <div class="container"> <div class="page-status status-none"> <h2 class="status font-large"> All Systems Operational </h2> <span class="last-updated-stamp font-small"></span> </div> <div class="text-section"> <h2 class="font-largest"> <a id="about-this-site" href="#about-this-site" class="no-link">About This Site</a> </h2> <p class="color-secondary font-regular"> Welcome to the Trustpilot status page. Here you will find real-time information on system performance. Interruptions to overall service will be posted here. </p> </div> <div class="components-section font-regular"> <i class="component-status hidden major_outage"></i> <div class="components-uptime-link history-footer-link"> Uptime over the past <var data-var="num" data-pluralize="90">90</var> days. <a href="/uptime">View historical uptime.</a> </div> <div class="components-container one-column"> <div class="component-container border-color is-group "> <div data-component-id="gdjkgdcmfjcg" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle General Availability" tabindex="0"></span> <span> General Availability </span> </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="General Availability of service" data-original-title="General Availability of service" role="tooltip" >?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. 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class="uptime-day component-gdjkgdcmfjcg day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00b67a" role="tab" class="uptime-day component-gdjkgdcmfjcg day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00b67a" role="tab" class="uptime-day component-gdjkgdcmfjcg day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00b67a" role="tab" class="uptime-day component-gdjkgdcmfjcg day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00b67a" role="tab" class="uptime-day component-gdjkgdcmfjcg day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00b67a" role="tab" class="uptime-day component-gdjkgdcmfjcg day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-gdjkgdcmfjcg"> <span id="uptime-percent-gdjkgdcmfjcg"> <var data-var="uptime-percent">99.96</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="kcllhnljmljj" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> APIs </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="API Infrastructure" data-original-title="API Infrastructure" role="tooltip" >?</span> <span class="component-status " title="" > Operational 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class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-kcllhnljmljj"> <span id="uptime-percent-kcllhnljmljj"> <var data-var="uptime-percent">99.96</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="mpbdkbbhknjc" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> www.trustpilot.com </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="General availability of Consumer Site" data-original-title="General availability of Consumer Site" role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" 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width="3" x="425" y="0" fill="#00b67a" role="tab" class="uptime-day component-ddghbpghhggn day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00b67a" role="tab" class="uptime-day component-ddghbpghhggn day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00b67a" role="tab" class="uptime-day component-ddghbpghhggn day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00b67a" role="tab" class="uptime-day component-ddghbpghhggn day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00b67a" role="tab" class="uptime-day component-ddghbpghhggn day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-ddghbpghhggn"> <span id="uptime-percent-ddghbpghhggn"> <var data-var="uptime-percent">99.9</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="3tt5bv9ph59l" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> TrustBoxes </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="General availability of TrustBoxes" data-original-title="General availability of TrustBoxes" role="tooltip" >?</span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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component-3tt5bv9ph59l day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00b67a" role="tab" class="uptime-day component-3tt5bv9ph59l day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00b67a" role="tab" class="uptime-day component-3tt5bv9ph59l day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00b67a" role="tab" class="uptime-day component-3tt5bv9ph59l day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00b67a" role="tab" class="uptime-day component-3tt5bv9ph59l day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-3tt5bv9ph59l"> <span id="uptime-percent-3tt5bv9ph59l"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="5wq9bjd0yvx7" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle invitation-reviews" tabindex="0"></span> <span> invitation-reviews </span> </span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-5wq9bjd0yvx7" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00b67a" role="tab" class="uptime-day component-5wq9bjd0yvx7 day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00b67a" role="tab" class="uptime-day component-5wq9bjd0yvx7 day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00b67a" role="tab" class="uptime-day component-5wq9bjd0yvx7 day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00b67a" role="tab" class="uptime-day component-5wq9bjd0yvx7 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-5wq9bjd0yvx7"> <span id="uptime-percent-5wq9bjd0yvx7"> <var data-var="uptime-percent">99.96</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container "> <div data-component-id="9blh9hdndwqb" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> default-template </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Sending of default invitation template emails" data-original-title="Sending of default invitation template emails" role="tooltip" 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class="uptime-day component-9blh9hdndwqb day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00b67a" role="tab" class="uptime-day component-9blh9hdndwqb day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00b67a" role="tab" class="uptime-day component-9blh9hdndwqb day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00b67a" role="tab" class="uptime-day component-9blh9hdndwqb day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00b67a" role="tab" class="uptime-day component-9blh9hdndwqb day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00b67a" role="tab" class="uptime-day component-9blh9hdndwqb day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-9blh9hdndwqb"> <span id="uptime-percent-9blh9hdndwqb"> <var data-var="uptime-percent">99.96</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="1zf7830hzw8p" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> custom template </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="Sending of custom invitation template emails" data-original-title="Sending of custom invitation template emails" role="tooltip" >?</span> <span class="component-status " title="" > 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-1zf7830hzw8p"> <span id="uptime-percent-1zf7830hzw8p"> <var data-var="uptime-percent">99.96</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="n4yzwwt1lryk" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Other websites" tabindex="0"></span> <span> Other websites </span> </span> 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Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg class="availability-time-line-graphic" id="uptime-component-n4yzwwt1lryk" preserveAspectRatio="none" height="34" viewBox="0 0 448 34"> <rect height="34" width="3" x="0" y="0" fill="#00b67a" role="tab" class="uptime-day component-n4yzwwt1lryk day-0" data-html="true" tabindex="0" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="5" y="0" fill="#00b67a" role="tab" class="uptime-day component-n4yzwwt1lryk day-1" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="10" y="0" fill="#00b67a" role="tab" class="uptime-day component-n4yzwwt1lryk day-2" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="15" y="0" fill="#00b67a" role="tab" class="uptime-day component-n4yzwwt1lryk 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tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend legend-group"> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-n4yzwwt1lryk"> <span id="uptime-percent-n4yzwwt1lryk"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div>  <div class="child-components-container mix-match-showcase"> <div data-component-id="qymthvv1sdzf" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> press.trustpilot.com </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="wbt331s4k6kf" 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-p9pgm7ffzgdh"> <span id="uptime-percent-p9pgm7ffzgdh"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> <div data-component-id="m2v96n7gsgym" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> investors.trustpilot.com </span> <span class="tooltip-base tool" data-js-hook="tooltip" tabindex="0" aria-label="General availability of investors.trustpilot.com site" data-original-title="General availability of investors.trustpilot.com site" role="tooltip" >?</span> <span class="component-status " 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aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-m2v96n7gsgym"> <span id="uptime-percent-m2v96n7gsgym"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-container border-color"> <div data-component-id="r1gk3fgd8n1w" class="component-inner-container status-green showcased" data-component-status="operational" data-js-hook=""> <span class="name"> emails </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> <div class="shared-partial uptime-90-days-wrapper"> <svg 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width="3" x="400" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-80" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="405" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-81" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="410" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-82" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="415" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-83" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="420" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-84" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="425" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-85" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="430" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-86" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="435" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-87" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="440" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-88" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> <rect height="34" width="3" x="445" y="0" fill="#00b67a" role="tab" class="uptime-day component-r1gk3fgd8n1w day-89" data-html="true" tabindex="-1" aria-describedby="uptime-tooltip" /> </svg> <div class="legend "> <div class="legend-item light legend-item-date-range"> <span class="availability-time-line-legend-day-count">90</span> days ago </div> <div class="spacer"></div> <div class="legend-item legend-item-uptime-value legend-item-r1gk3fgd8n1w"> <span id="uptime-percent-r1gk3fgd8n1w"> <var data-var="uptime-percent">100.0</var> </span> % uptime </div> <div class="spacer"></div> <div class="legend-item light legend-item-date-range">Today</div> </div> </div> </div> </div> </div> <div class="component-statuses-legend font-small"> <div class="legend-item status-green"> <span class="icon-indicator fa fa-check"></span> Operational </div> <div class="legend-item status-yellow"> <span class="icon-indicator fa fa-minus-square"></span> Degraded Performance </div> <div class="legend-item status-orange"> <span class="icon-indicator fa fa-exclamation-triangle"></span> Partial Outage </div> <div class="breaker"></div> <div class="legend-item status-red"> <span class="icon-indicator fa fa-times"></span> Major Outage </div> <div class="legend-item status-blue"> <span class="icon-indicator fa fa-wrench"></span> Maintenance </div> </div> </div> <script type="text/javascript" charset="utf-8"> function calculateViewbox (dayCount, rectWidth, rectPadding) { var viewBox = []; if (dayCount === 90) { viewBox.push(0); } else { var offset = 90 - dayCount; viewBox.push((offset * rectWidth) + (rectPadding * (offset))); // x origin } viewBox.push(0); // y origin viewBox.push((rectWidth * dayCount) + (rectPadding * (dayCount - 1))); // svg width viewBox.push(34); // svg height return viewBox.join(' '); } document.addEventListener('DOMContentLoaded', function () { var MAX_WIDTH_30_DAYS = 600, MAX_WIDTH_60_DAYS = 1024, svgs = document.getElementsByClassName('availability-time-line-graphic'), rects = svgs[0].getElementsByTagName('rect'), rectWidth = parseInt(rects[0].getAttribute('width')), rectPadding = parseInt(rects[1].getAttribute('x')) - parseInt(rects[0].getAttribute('x')) - rectWidth, throttled = false, delay = 150, timeoutId; function getKeyAndCount(width) { if (width <= MAX_WIDTH_30_DAYS) { return { dayCount: 30, uptimeKey: 'thirty'} } else if (width <= MAX_WIDTH_60_DAYS) { return { dayCount: 60, uptimeKey: 'sixty'} } else { return { dayCount: 90, uptimeKey: 'ninety'} } } function setUptimeValue(values, uptimeKey) { var queryID = '.legend-item-' + values.component; var currentUptime = document.querySelector(queryID); if (currentUptime) { // Faster than setting innerHTML to "" then adding nodes var clone = currentUptime.cloneNode(false); var uptimeSpan = document.createElement('span'); uptimeSpan.id = 'uptime-percent-' + values.component uptimeSpan.innerText = values[uptimeKey] clone.appendChild(uptimeSpan); var appendText = document.createTextNode(' % uptime'); clone.appendChild(appendText); currentUptime.parentNode.replaceChild(clone, currentUptime); } } function setDayCount(el, dayCount) { // Faster than setting innerHTML to "" then adding nodes var clone = el.cloneNode(false); var dateSpan = document.createElement('span') dateSpan.className = "availability-time-line-legend-day-count" dateSpan.innerText= dayCount; clone.appendChild(dateSpan); var appendText = document.createTextNode(' days ago'); clone.appendChild(appendText); el.parentNode.replaceChild(clone, el); } function resizeSvgViewBoxes () { var width = window.innerWidth; var columnInfo = getKeyAndCount(width); var dayCount = columnInfo.dayCount, uptimeKey = columnInfo.uptimeKey; var newViewboxValue = calculateViewbox(dayCount, rectWidth, rectPadding); // If a user quickly resizes from < 450 to > 900 without stopping, // it will retain the same 30 day info as it wont have changed, but this only // impacts 30 day display as it is the only one with shortened text if (newViewboxValue !== svgs[0].getAttribute('viewBox')) { for (var i = 0; i < svgs.length; i++) { var el = svgs[i]; if (el.getAttribute('viewBox') !== newViewboxValue) { el.setAttribute('viewBox', newViewboxValue); } } var dayCountElements = document.querySelectorAll('.legend-item-date-range:first-of-type'); for (var i = 0; i < dayCountElements.length; i++) { setDayCount(dayCountElements[i], dayCount); } uptimeValues = [{"component":"gdjkgdcmfjcg","ninety":99.96,"sixty":99.98,"thirty":99.97},{"component":"kcllhnljmljj","ninety":99.96,"sixty":99.95,"thirty":99.9},{"component":"mpbdkbbhknjc","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"ddghbpghhggn","ninety":99.9,"sixty":100.0,"thirty":100.0},{"component":"3tt5bv9ph59l","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"5wq9bjd0yvx7","ninety":99.96,"sixty":99.95,"thirty":99.9},{"component":"9blh9hdndwqb","ninety":99.96,"sixty":99.95,"thirty":99.9},{"component":"1zf7830hzw8p","ninety":99.96,"sixty":99.95,"thirty":99.9},{"component":"n4yzwwt1lryk","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"wbt331s4k6kf","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"tckzm2thcsr6","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"p9pgm7ffzgdh","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"m2v96n7gsgym","ninety":100.0,"sixty":100.0,"thirty":100.0},{"component":"r1gk3fgd8n1w","ninety":100.0,"sixty":100.0,"thirty":100.0}]; for (var i = 0; i < uptimeValues.length; i++) { setUptimeValue(uptimeValues[i], uptimeKey) } const uptimeLinkVar = document.querySelector('.components-uptime-link > var') if (uptimeLinkVar) { uptimeLinkVar.innerHTML = dayCount; } } } window.addEventListener('resize', function () { clearTimeout(timeoutId); timeoutId = setTimeout(function () { resizeSvgViewBoxes(); }, delay); }); resizeSvgViewBoxes(); }); </script> <div id="uptime-tooltip"> <div class="pointer-container"> <div class="pointer-larger"></div> <div class="pointer-smaller"></div> </div> <div class="tooltip-box"> <div class="tooltip-content"> <div class="tooltip-close"> <i class="fa fa-times"></i> </div> <div class="date"></div> <div class="outages"> <div class="outage-field major"> <span class="label"> <i class="component-status page-colors text-color major_outage"></i> Major outage </span> <span class="value-hrs"></span> <span class="value-mins"></span> </div> <div class="outage-field partial"> <span class="label"> <i class="component-status page-colors text-color partial_outage"></i> Partial outage </span> <span class="value-hrs"></span> <span class="value-mins"></span> </div> <div class="no-outages-msg"> No downtime recorded on this day. </div> <div class="no-data-msg"> No data exists for this day. </div> <div id="major-outage-group-count" class="outage-count"> <i class="component-status page-colors text-color major_outage"></i> <span class="count"></span> had a major outage. </div> <div id="partial-outage-group-count" class="outage-count"> <i class="component-status page-colors text-color partial_outage"></i> <span class="count"></span> had a partial outage. </div> </div> <div class="related-events"> <h3 id="related-event-header">Related</h3> <ul id="related-events-list"></ul> </div> <div class="no-related-msg"> <p>No incidents or maintenance related to this downtime.</p> </div> </div> </div> </div> <script src="https://dka575ofm4ao0.cloudfront.net/assets/vendor/bowser-1643ca34a6d589b2d4d42163a891e4512d5d7657125e09bb5f3d44288114e6bd.js"></script> <script type="text/javascript"> /** This file contains the code needed to handle display of the uptime tooltips on status. 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tooltipHandler.unhoverTooltip(); } }); }); UptimeTooltipHandler.prototype.tooltipListener = function(event) { if (!this.tooltipHovered) { this.updateHoveredDay(event); this.updateTooltip(event); } } // this handler will accommodate for mobile orientation change UptimeTooltipHandler.prototype.orientationListener = function(event) { // just close the tooltip this.unhoverTooltip(); } UptimeTooltipHandler.prototype.resizeListener = function(event) { this.frameWidth = window.innerWidth; } UptimeTooltipHandler.prototype.handleTouch = function (event) { if (event.target.classList.contains('uptime-day')) { event.stopPropagation(); this.bladeTouched(event); } } UptimeTooltipHandler.prototype.mouseEnteredTooltip = function() { // Necessary to clear the timeout set for closing the tooltip when the mouse // moves off the blade or timeline, so the tooltip isnt closed on hover clearTimeout(timeoutId); // Sets it to null so the timeout can be set later, as clearTimeout only // cancels the timer, and we need to allow it to be reset in the mouse // move handler below timeoutId = null; this.tooltipHovered = true; } UptimeTooltipHandler.prototype.unhoverTooltip = function() { this.tooltipHovered = false; this.activeDay.hovered = false; this.hideTooltip(); } UptimeTooltipHandler.prototype.bladeTouched = function (event) { event.preventDefault(); var classes = event.target.getAttribute('class').split(' '); var componentCode = componentCodeFromClass(classes[1]) var index = dayNumberFromClass(classes[2]); // If open and tapped on same component and day, close tooltip if (this.visible && this.activeDay.component === componentCode && this.activeDay.index === index) { this.hideTooltip(); } else { this.updateHoveredDay(event); this.updateTooltip(event); } } UptimeTooltipHandler.prototype.updateHoveredDay = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var onDay = classes != null && classes.split(' ').indexOf('uptime-day') !== -1; if (onDay) { classes = classes.split(' '); var componentCode = componentCodeFromClass(classes[1]); this.activeDay = { index: dayNumberFromClass(classes[2]), component: componentCode, bounds: event.target.getBoundingClientRect(), isGroup: uptimeData[componentCode].component.isGroup, hovered: true } } else { this.activeDay.hovered = false; } } UptimeTooltipHandler.prototype.updateTooltip = function(event) { var classes = event.target.getAttribute('class'); // classList doesn't work in IE var hoveredOnGraphic = classes != null && classes.split(' ').indexOf('availability-time-line-graphic') !== -1; if (this.activeDay.hovered) { this.updateTooltipData(); this.positionTooltip(); } else if (this.visible && !this.activeDay.hovered && !hoveredOnGraphic) { // Important: since this is on mouse move it will be called multiple times // which will clear timeoutId and reset it to the new value, meaning // it is a race condition to cancel it if (!timeoutId) { var _this = this; timeoutId = setTimeout(function() { _this.hideTooltip(); timeoutId = null; }, 250); } } } UptimeTooltipHandler.prototype.updateTooltipData = function() { // Get the data for the day we're hovered on var day = uptimeData[this.activeDay.component].days[this.activeDay.index]; // Update the date for the tooltip var date = new Date(day.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[this.activeDay.component].component.startDate; var startDate = startDay ? new Date(startDay) : null; // Determine whether current date falls before component's start date. var beforeStartDate = startDate ? date.getTime() < startDate.getTime() : false; // UTC necessary since days are passed yyyy-mm-dd, and new Date uses midnight UTC, so local times // are presented as the day before var dateString = date.getUTCDate() + " " + monthStrings[date.getUTCMonth()] + " " + date.getUTCFullYear(); document.querySelector('#uptime-tooltip .date').innerHTML = dateString; // Update the outage fields if (this.activeDay.isGroup) { this.updateGroupOutageFields() } else { this.updateOutageFields(day.outages.p, day.outages.m, day.related_events, beforeStartDate); } } UptimeTooltipHandler.prototype.hoursFromSeconds = function(s) { return Math.floor(s / 3600); } UptimeTooltipHandler.prototype.minutesFromSeconds = function(s) { // If less than a minute, round up to 1 minute to show that some outage existed if (s > 0 && s < 60) { return 1; } // Otherwise use floor return Math.floor((s % 3600) / 60); } UptimeTooltipHandler.prototype.updateGroupOutageFields = function() { // Hide time info document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; document.querySelector(".related-events h3").style.display = 'none'; document.querySelector('.no-related-msg').style.display = 'none'; var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); eventList.parentNode.replaceChild(cloneList, eventList); var partialCount = 0; var majorCount = 0; /** We were originally using the operationalCount as part of the no outage copy for group components, but ultimately decided not to use it. I opted to leave the variable in place in case we ever decide to use it in the future. */ var operationalCount = 0; var noDataCount = 0; var showcasedComponentsCount = 0; var components = uptimeData[this.activeDay.component].component.group for (var i = 0; i < components.length; i++) { if (!uptimeData[components[i]]) continue; showcasedComponentsCount++; var outages = uptimeData[components[i]].days[this.activeDay.index].outages; var currentDay = uptimeData[components[i]].days[this.activeDay.index]; var currentDate = new Date(currentDay.date); // Get the component's start date. Note that it will be undefined here unless it is populated in our database var startDay = uptimeData[components[i]].component.startDate; var startDate = startDay ? new Date(startDay) : null; if (outages.p) { partialCount += 1; } if (outages.m) { majorCount += 1; } // Only increase operational count if component has data for this day if (!outages.p && !outages.m) { if (startDate && currentDate.getTime() < startDate.getTime()) { noDataCount +=1; } else { operationalCount +=1; } } } document.querySelector('#major-outage-group-count').style.display = majorCount ? 'block' : 'none'; document.querySelector('#partial-outage-group-count').style.display = partialCount ? 'block' : 'none'; document.querySelector('#major-outage-group-count .count').innerText = majorCount + (majorCount === 1 ? " component" : " components"); document.querySelector('#partial-outage-group-count .count').innerText = partialCount + (partialCount === 1 ? " component" : " components "); // Show no data message only if we do not have data for any showcased components in the group var showNoDataMessage = noDataCount === showcasedComponentsCount; // Show no outages message if we have data for the components and no outages in that data document.querySelector('#uptime-tooltip .no-outages-msg').style.display = (majorCount || partialCount || showNoDataMessage) ? 'none' : 'block'; document.querySelector('#uptime-tooltip .no-data-msg').style.display = showNoDataMessage ? 'block' : 'none'; } UptimeTooltipHandler.prototype.updateOutageFields = function(partial, major, relatedEvents, beforeStartDate) { // Hide group info document.querySelector('#major-outage-group-count').style.display = 'none'; document.querySelector('#partial-outage-group-count').style.display = 'none'; // Show the message that no outage present, if none is present if (partial || major || beforeStartDate) { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'none'; } else { document.querySelector('#uptime-tooltip .no-outages-msg').style.display = 'block'; } if (beforeStartDate) { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'block'; } else { document.querySelector('#uptime-tooltip .no-data-msg').style.display = 'none'; } // Update partial outage field if an outage exists, otherwise hide it if (partial) { var hrs = this.hoursFromSeconds(partial); var mins = this.minutesFromSeconds(partial); document.querySelector('#uptime-tooltip .outage-field.partial .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.partial .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.partial').style.display = 'none'; } // Update major outage field if an outage exists, otherwise hide it if (major) { var hrs = this.hoursFromSeconds(major); var mins = this.minutesFromSeconds(major); document.querySelector('#uptime-tooltip .outage-field.major .value-hrs').innerHTML = hrs.toString() + ' hrs'; document.querySelector('#uptime-tooltip .outage-field.major .value-mins').innerHTML = mins.toString() + ' mins'; document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'flex'; } else { document.querySelector('#uptime-tooltip .outage-field.major').style.display = 'none'; } var eventList = document.getElementById("related-events-list") var cloneList = eventList.cloneNode(false); document.querySelector(".related-events h3").style.display = (relatedEvents.length ? 'block' : 'none'); for (var i = 0; i < relatedEvents.length; i++) { var listItem = document.createElement("li"); listItem.className = "related-event"; var anchor = document.createElement("a"); anchor.className = "related-event-link"; anchor.target = "_blank"; anchor.href = window.Routes.incident_path(relatedEvents[i].code); var text = document.createTextNode(truncate(relatedEvents[i].name)); anchor.appendChild(text); listItem.appendChild(anchor); cloneList.appendChild(listItem); } const displayNoRelatedMsg = ((major || partial) && !relatedEvents.length); document.querySelector('.no-related-msg').style.display = (displayNoRelatedMsg ? 'block' : 'none'); eventList.parentNode.replaceChild(cloneList, eventList); } UptimeTooltipHandler.prototype.positionTooltip = function() { this.calculatePointerCenter(); this.calculateBoxPosition(); // show tooltip this.tooltip.style.display = 'block'; // position pointer var pointer = this.tooltip.getElementsByClassName('pointer-container')[0]; pointer.style.left = intToPixels(this.pointerCenter.x - 8); pointer.style.top = intToPixels(this.pointerCenter.y - 5); // position display box var box = this.tooltip.getElementsByClassName('tooltip-box')[0]; box.style.left = intToPixels(this.boxLeft); box.style.top = intToPixels(this.pointerCenter.y + 5); this.visible = true; } UptimeTooltipHandler.prototype.calculatePointerCenter = function() { var bounds = this.activeDay.bounds; var rectLeft = bounds.left + window.pageXOffset; var rectBottom = bounds.bottom + window.pageYOffset; var rectWidth = bounds.right - bounds.left; this.pointerCenter = { x: rectLeft + Math.floor(rectWidth / 2), y: rectBottom + 5 } } UptimeTooltipHandler.prototype.calculateBoxPosition = function() { var sideWidth = 162.5; if (this.pointerCenter.x - sideWidth < 0) { this.boxLeft = 0; } else if (this.pointerCenter.x + sideWidth > this.frameWidth) { this.boxLeft = this.frameWidth - sideWidth * 2; } else { this.boxLeft = this.pointerCenter.x - sideWidth; } } UptimeTooltipHandler.prototype.hideTooltip = function() { this.tooltip.style.display = 'none'; this.visible = false; } new UptimeTooltipHandler(); </script> <div class="incidents-list format-expanded"> <h2 class="font-largest no-link" id="past-incidents">Past Incidents</h2> <div class="status-day font-regular "> <div class="date border-color font-large">Apr <var data-var="date"> 8</var>, <var data-var="year">2025</var></div> <div class="incident-container"> <div class="incident-title impact-none font-large"> <a class="whitespace-pre-wrap" href="/incidents/hy6vlgh3v557">Integration Product Catalog Update Delays</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Apr <var data-var='date'> 8</var>, <var data-var='time'>09:44</var> CEST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.</span> <br> <small> Apr <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> CEST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.</span> <br> <small> Apr <var data-var='date'> 4</var>, <var data-var='time'>10:56</var> CEST </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.</span> <br> <small> Apr <var data-var='date'> 3</var>, <var data-var='time'>15:51</var> CEST </small> </div> <div class="update font-regular identified"> <strong>Identified</strong> - <span class="whitespace-pre-wrap">We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.</span> <br> <small> Apr <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> CEST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We continue to investigate this issue and will provide further updates when they become available.</span> <br> <small> Apr <var data-var='date'> 3</var>, <var data-var='time'>13:55</var> CEST </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We continue to investigate this issue and will provide further updates when they become available.</span> <br> <small> Apr <var data-var='date'> 3</var>, <var data-var='time'>11:54</var> CEST </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.</span> <br> <small> Apr <var data-var='date'> 3</var>, <var data-var='time'>10:36</var> CEST </small> </div> </div> </div> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Apr <var data-var="date"> 7</var>, <var data-var="year">2025</var></div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 6</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 5</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular"> <div class="date border-color font-large">Apr <var data-var="date"> 4</var>, <var data-var="year">2025</var></div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Apr <var data-var="date"> 3</var>, <var data-var="year">2025</var></div> <div class="incident-container"> <div class="incident-title impact-none font-large"> <a class="whitespace-pre-wrap" href="/incidents/nznjg57m3x1j">Product Catalog Update Delays</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.</span> <br> <small> Apr <var data-var='date'> 3</var>, <var data-var='time'>02:30</var> CEST </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 2</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Apr <var data-var="date"> 1</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">31</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">30</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">29</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">28</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Mar <var data-var="date">27</var>, <var data-var="year">2025</var></div> <div class="incident-container"> <div class="incident-title impact-major font-large"> <a class="whitespace-pre-wrap" href="/incidents/gz2nxqvm6kqp">Service Outage: Zapier Integration invitation sending</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Mar <var data-var='date'>27</var>, <var data-var='time'>15:50</var> CET </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">We are continuing to monitor for any further issues.</span> <br> <small> Mar <var data-var='date'>27</var>, <var data-var='time'>14:33</var> CET </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">A fix has been implemented and we are monitoring the results.</span> <br> <small> Mar <var data-var='date'>27</var>, <var data-var='time'>14:29</var> CET </small> </div> <div class="update font-regular update"> <strong>Update</strong> - <span class="whitespace-pre-wrap">Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution.<br /><br />In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration.<br /><br />We apologize for any inconvenience this may cause.</span> <br> <small> Mar <var data-var='date'>27</var>, <var data-var='time'>12:41</var> CET </small> </div> <div class="update font-regular identified"> <strong>Identified</strong> - <span class="whitespace-pre-wrap">Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.</span> <br> <small> Mar <var data-var='date'>27</var>, <var data-var='time'>12:12</var> CET </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">26</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Mar <var data-var="date">25</var>, <var data-var="year">2025</var></div> <p class="color-secondary">No incidents reported.</p> </div> </div> <div class="page-footer border-color font-small"> <a href="/history" class="history-footer-link"><span style="font-family:arial">←</span> Incident History</a> <span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.trustpilot.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span> </div> </div> </div> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-6a7ae3a8e2e1b1e1d9466495faa0851c3f5fff938743f6501c900aa2a8792e8c.js"></script> <div id="cpt-notification-container"></div>  <script src="https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js"></script> <script type="text/javascript"> $(function() { SP.currentPage.registerSubscriptionForm('email'); SP.currentPage.registerSubscriptionForm('webhook'); }); </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js"></script> <script> SP.pollForChanges('/api/v2/status.json'); </script> <script> $(function() { $('.tool').tooltipster({ animationDuration: 100, contentAsHTML: true, delay: 100, theme: 'tooltipster-borderless', functionInit: function (instance, helper) { var $origin = $(helper.origin), dataOptions = $origin.attr('data-tooltip-config'); if (dataOptions){ dataOptions = JSON.parse(dataOptions); $.each(dataOptions, function(name, option){ instance.option(name, option); }); } } }); // clicks on first tab in subscribe popout since we won't know which is first // upon construction in the ruby code $('.updates-dropdown-nav > a').eq(0).click(); // twitter follow button needs some margin $('.twitter-follow-button').css('margin-right', '6px'); }); $(function() { // open/close component groups HRB.utils.djshook('component-group-opener').on('click', function() { var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); $(function() { HRB.utils.djshook('component-group-opener').on('keydown', function(event) { if (event.key !== "Enter" && event.key !== " ") { return; } event.preventDefault() var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); function toggleGroup(groupParentIndicator) { var isOpen = groupParentIndicator.attr('aria-expanded') if (isOpen == 'false') { groupParentIndicator.attr('aria-expanded', 'true'); } else { groupParentIndicator.attr('aria-expanded', 'false'); } } $(function() { $(document).on('ajax:complete', '.modal.in', function(e) { // Close the active modal. $('.modal.in').modal('hide'); }); }); </script> <script> /** INITIALIZATION **/ var recaptchaIds = {} // Unfortunately there's no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that it'll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we don't do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes = document.querySelectorAll('iframe[title="recaptcha challenge"]'); if (iframes.length != captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i = 0; i < iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframes[i].parentElement.parentElement.style.zIndex = "1100"; } } function updateCaptchaIframeTitle(captchaCount, startTime, updates=0) { if (new Date() - startTime > 10000 || captchaCount === updates) { return; } var iframesWithTitle = document.querySelectorAll('iframe[title="recaptcha challenge expires in two minutes"]'); if (iframesWithTitle.length != captchaCount) { setTimeout(function() { updateCaptchaIframeTitle(captchaCount, startTime, iframesWithTitle.length + updates); }, 500); } for (var i = 0; i < iframesWithTitle.length; i++) { iframesWithTitle[i].title = "recaptcha"; } } function addIncidentCaptcha() { var incidentCaptcha = document.createElement('div'); incidentCaptcha.setAttribute('id', 'subscribe-incident-recaptcha'); incidentCaptcha.setAttribute('class', 'g-recaptcha'); incidentCaptcha.setAttribute('data-sitekey', '6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op'); incidentCaptcha.setAttribute('data-callback', 'submitIncidentSubscriberSuccess'); incidentCaptcha.setAttribute('data-error-callback', 'submitIncidentSubscriberError'); incidentCaptcha.setAttribute('data-size', 'invisible'); document.body.appendChild(incidentCaptcha); var incidentCode = document.createElement('input'); incidentCode.setAttribute('type', 'hidden'); incidentCode.setAttribute('id', 'submit_incident_code'); document.body.appendChild(incidentCode); } var onloadCallback = function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName('modal-open-incident-subscribe').length > 0) { addIncidentCaptcha(); } var captchas = document.getElementsByClassName("g-recaptcha"); for(var i = 0; i < captchas.length; i++) { var elId = captchas[i].id; recaptchaIds[elId] = grecaptcha.enterprise.render(elId); } setZIndex(captchas.length, new Date()); updateCaptchaIframeTitle(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector('#subscribe-form-' + type + ' #captcha_error').value = 'true'; document.getElementById('subscribe-form-' + type).dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-btn-' + type]); } function submitNewEmailSubscriber(token) { submitNewSubscriber('email'); } function submitNewSmsSubscriber(token) { submitNewSubscriber('sms'); } function submitNewWebhookSubscriber(token) { submitNewSubscriber('webhook'); } function submitIncidentSubscriber(token, error) { var incidentCode = document.getElementById('submit_incident_code').value; var incidentForm = document.getElementById('subscribe-form-' + incidentCode); incidentForm.querySelector('input[name="captcha_error"]').value = error; incidentForm.querySelector('input[name="g-recaptcha-response"]').value = token; incidentForm.dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-incident-recaptcha']); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, 'false'); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber('email', true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber('sms', true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber('webhook', true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, 'true'); } // tracking clicks ['email', 'sms', 'webhook'].forEach(function(type) { var el = document.getElementById('subscribe-btn-' + type); el && el.addEventListener("click", function() { $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: type } }) }) }) // form submission success callbacks $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('email').value = ''; } }); $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success' && data.otp_flow !== true) { SP.currentPage.updatesDropdown.hide(); document.getElementById('phone-number').value = ''; } }); $('#subscribe-form-webhook').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('endpoint-webhooks').value = ''; document.getElementById('email-webhooks').value = ''; } }); $('a.subscribe').on('click', function() { document.body.style.overflow = "hidden"; document.body.style.height = "100vh"; }); $('div.modal-open-incident-subscribe').on('hidden', function(){ document.body.style.overflow = ""; document.body.style.height = ""; }); function submitCaptchaIncidentSubscribe(event) { var incidentCode = event.target.id.split('-')[2]; event.preventDefault(); $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: 'incident' } }) document.getElementById('submit_incident_code').value = incidentCode; grecaptcha.enterprise.execute(recaptchaIds['subscribe-incident-recaptcha']); } </script> <script src='https://www.recaptcha.net/recaptcha/enterprise.js?onload=onloadCallback&render=explicit' async defer></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/common-4d053c18cbeef079deb0.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/globals-f39f1afbe40d8b149e0b.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/runtime-315523c15b4d55375eca.js"></script> <script> window.addEventListener('load', function () { const urlParams = new URLSearchParams(window.location.search); const messageToken = urlParams.get('slack_message_token'); const channelName = escape(urlParams.get('channel_name')); if(!!messageToken) { switch(messageToken) { case 'slack_auth_error': HRB.utils.notify('The Slack authorization attempt was unsuccessful. Try again.', {cssClass:'error'}); break; case 'subscribers_disabled_error': HRB.utils.notify('Slack subscriptions are not enabled on this page.', {cssClass:'error'}); break; case 'direct_message_channel_error': HRB.utils.notify('Subscriptions aren鈥檛 supported in direct messages. Try subscribing again and choose a channel instead.', {cssClass:'error'}); break case 'duplicate_error': HRB.utils.notify("You're already subscribed to get Slack notifications in that channel.", {cssClass:'error'}); break; case 'duplicate_private_channel_error': HRB.utils.notify(`You're already subscribed to get Slack notifications in #${channelName}. 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