CINXE.COM
Trustpilot Status - Incident History
<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"> <channel> <title>Trustpilot Status - Incident History</title> <link>https://status.trustpilot.com</link> <description>Statuspage</description> <pubDate>Wed, 27 Nov 2024 00:43:55 +0100</pubDate> <item> <title>Intermittent Loading Issues with B2B App</title> <description> <p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>18:15</var> CEST</small><br><strong>Resolved</strong> - This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>15:10</var> CEST</small><br><strong>Monitoring</strong> - B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:19</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.</p> </description> <pubDate>Fri, 25 Oct 2024 18:15:11 +0200</pubDate> <link>https://status.trustpilot.com/incidents/qzzzy4tmf4g0</link> <guid>https://status.trustpilot.com/incidents/qzzzy4tmf4g0</guid> </item> <item> <title>Delays Sending Review Invitations Emails</title> <description> <p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>23:05</var> CEST</small><br><strong>Resolved</strong> - We're happy to share that the backlog of review invitation emails has been cleared. Thank you for your patience and understanding.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>20:48</var> CEST</small><br><strong>Monitoring</strong> - We have identified and resolve the issue causing delays to review invitation emails being delivered. We estimate that the backlog of pending review invitation emails should be cleared in ~2-3 hours. We'll provide a further update by 21:00 UTC.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>18:20</var> CEST</small><br><strong>Update</strong> - We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 19:00 UTC.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>16:58</var> CEST</small><br><strong>Update</strong> - We continue to investigate the root cause of these email invitation delays, and we will provide a further update by 16:00 UTC.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>15:56</var> CEST</small><br><strong>Update</strong> - We continue to investigate the root cause of these email invitation delays, and we thank for your patience. We'll provide a further update by 15:00 UTC.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>15:13</var> CEST</small><br><strong>Investigating</strong> - We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating and aim to provide a further update by 14:00 UTC.</p> </description> <pubDate>Thu, 10 Oct 2024 23:05:08 +0200</pubDate> <link>https://status.trustpilot.com/incidents/g2hlt75fm36n</link> <guid>https://status.trustpilot.com/incidents/g2hlt75fm36n</guid> </item> <item> <title>Delays sending business notifications emails</title> <description> <p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>11:38</var> CEST</small><br><strong>Resolved</strong> - The email backlog has been cleared, and business email delivery has returned to normal operations.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:59</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:15</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating a service disruption with the sending of business-related emails.</p> </description> <pubDate>Thu, 10 Oct 2024 11:38:22 +0200</pubDate> <link>https://status.trustpilot.com/incidents/4phr89frfshw</link> <guid>https://status.trustpilot.com/incidents/4phr89frfshw</guid> </item> <item> <title>Invitation emails using custom templates in queue</title> <description> <p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>12:07</var> CEST</small><br><strong>Resolved</strong> - Our engineering teams have cleared the queue, all invitations is now sent out.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:07</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>10:06</var> CEST</small><br><strong>Monitoring</strong> - Invitation emails using custom templates that were scheduled to be sent between approximately Monday, 9 September at 13:00 and Monday, 9 September at 13:30 UTC are currently queued, and our engineering teams are working to clear this queue.</p> </description> <pubDate>Tue, 10 Sep 2024 12:07:57 +0200</pubDate> <link>https://status.trustpilot.com/incidents/5c9nzl3tq5zx</link> <guid>https://status.trustpilot.com/incidents/5c9nzl3tq5zx</guid> </item> <item> <title>Delays sending review invitation emails using a custom template</title> <description> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:02</var> CEST</small><br><strong>Resolved</strong> - The test invitation feature has been re-enabled and all platform features are fully operational.<br /><br />We appreciate your patience.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:08</var> CEST</small><br><strong>Update</strong> - The backlog of queued emails has been cleared, the test invitation feature remains disabled at this time. We appreciate your patience.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:45</var> CEST</small><br><strong>Monitoring</strong> - We have implemented a partial fix and all emails are being successfully sent. Note that our test invitation feature will be disabled while our systems clear the backlog of queued emails to be sent. We appreciate your patience.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue. We appreciate your patience.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>00:44</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>21:01</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>16:54</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>16:50</var> CEST</small><br><strong>Investigating</strong> - We are currently Investigating a service disruption for the sending of review invitations using a custom template.</p> </description> <pubDate>Sat, 07 Sep 2024 10:02:54 +0200</pubDate> <link>https://status.trustpilot.com/incidents/t7831yxypkr8</link> <guid>https://status.trustpilot.com/incidents/t7831yxypkr8</guid> </item> <item> <title>Review Invitation Email Delay</title> <description> <p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>21:33</var> CEST</small><br><strong>Resolved</strong> - We're happy to confirm that the backlog of delayed review invitation emails has been cleared. Thanks for your patience.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>21:09</var> CEST</small><br><strong>Monitoring</strong> - We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>21:08</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>20:14</var> CEST</small><br><strong>Identified</strong> - We are aware of a delay in sending review invitation emails, effective from 17:26 BST. As of 19:02 BST review invitation emails are being successfully sent. This represents a period of ~90 minutes in which review invitation emails have been queued. We are actively working to process this backlog, and hope to have these emails delivered as soon as possible. Thanks for your patience.</p> </description> <pubDate>Fri, 19 Jul 2024 21:33:17 +0200</pubDate> <link>https://status.trustpilot.com/incidents/fwl2l51rg0x7</link> <guid>https://status.trustpilot.com/incidents/fwl2l51rg0x7</guid> </item> <item> <title>Interruption to Default Template Invitations</title> <description> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>11:55</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>11:03</var> CEST</small><br><strong>Monitoring</strong> - Invitations in the waiting queue are now being delivered and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> CEST</small><br><strong>Update</strong> - We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>14:55</var> CEST</small><br><strong>Update</strong> - We're continuing to work on resolving this issue, and we'll share updates as soon as we are able.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>13:57</var> CEST</small><br><strong>Identified</strong> - We have identified the cause of the delay in sending default template invitations and are working to resolve the issue and clear the backlog as soon as practically possible. Thank you for your patience.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>13:36</var> CEST</small><br><strong>Investigating</strong> - Some invitations sent using our default template have been queued up and not delivered due to an issue which we are currently investigating. We have introduced a fix to ensure that new invitations will be sent out, and are working to process delivery of the queued invitations as quickly as possible.. This has not affected invitations sent using custom templates.</p> </description> <pubDate>Thu, 04 Jul 2024 11:55:53 +0200</pubDate> <link>https://status.trustpilot.com/incidents/qsy86g64jvfy</link> <guid>https://status.trustpilot.com/incidents/qsy86g64jvfy</guid> </item> <item> <title>Service degraded for widgets</title> <description> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:24</var> CEST</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>03:30</var> CEST</small><br><strong>Monitoring</strong> - We are continuing to investigate possible resolutions for this issue. We appreciate your patience.</p> </description> <pubDate>Tue, 02 Jul 2024 12:28:27 +0200</pubDate> <link>https://status.trustpilot.com/incidents/569sgjrv2wr5</link> <guid>https://status.trustpilot.com/incidents/569sgjrv2wr5</guid> </item> <item> <title>B2B App Performance Issues Affecting Multiple Features</title> <description> <p><small>May <var data-var='date'>29</var>, <var data-var='time'>14:37</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>12:55</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>12:41</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>12:37</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>12:35</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our B2B and B2C application, affecting invitations creation, widget performance, general application performance, and the ability for users to post new reviews. Our team is actively working to resolve these issues and restore optimal performance as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Thank you.</p> </description> <pubDate>Wed, 29 May 2024 14:37:44 +0200</pubDate> <link>https://status.trustpilot.com/incidents/jgnpj6hsmyj0</link> <guid>https://status.trustpilot.com/incidents/jgnpj6hsmyj0</guid> </item> <item> <title>Interruption to Default Template Invitations</title> <description> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>08:07</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>13:34</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented, and we are now monitoring the situation. We are sorry for any inconveniences caused by this incident.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>11:51</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption that affects the sending of default template invitations. As of now, no invitations from our default accounts are being dispatched. Please note that custom template invitations are not affected and are being sent as usual.</p> </description> <pubDate>Wed, 08 May 2024 08:07:58 +0200</pubDate> <link>https://status.trustpilot.com/incidents/gxp6fcnhdkxn</link> <guid>https://status.trustpilot.com/incidents/gxp6fcnhdkxn</guid> </item> <item> <title>Customers may be unable to sign in with Facebook due to outage at Meta</title> <description> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>20:45</var> CET</small><br><strong>Resolved</strong> - Meta has recovered from an earlier outage impacting Facebook Login, and services have now been restored: https://metastatus.com/facebook-login</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:21</var> CET</small><br><strong>Monitoring</strong> - Facebook Login at Meta is recovering from disruptions: https://metastatus.com/facebook-login</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:49</var> CET</small><br><strong>Investigating</strong> - We're monitoring the Meta status page: https://metastatus.com</p> </description> <pubDate>Tue, 05 Mar 2024 20:45:04 +0100</pubDate> <link>https://status.trustpilot.com/incidents/x876mk1mlbl9</link> <guid>https://status.trustpilot.com/incidents/x876mk1mlbl9</guid> </item> <item> <title>We're currently experiencing issues with scheduling invitations through our API method</title> <description> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:41</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:05</var> CET</small><br><strong>Monitoring</strong> - The issues has been resolved and we are monitoring the affected services.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:46</var> CET</small><br><strong>Investigating</strong> - We're currently working to resolve an issue that may temporarily affect scheduling invitations through our API method.</p> </description> <pubDate>Tue, 05 Mar 2024 18:41:45 +0100</pubDate> <link>https://status.trustpilot.com/incidents/x7888v79pr0l</link> <guid>https://status.trustpilot.com/incidents/x7888v79pr0l</guid> </item> <item> <title>Trustpilot Consumer: Some users are unable to sign-in and post review</title> <description> <p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:44</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:24</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:20</var> CET</small><br><strong>Monitoring</strong> - The root cause of the issue has been addressed and services are getting gradually restored. We'll continue to monitor the situation.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>12:20</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being devised.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:06</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>10:05</var> CET</small><br><strong>Investigating</strong> - At the moment, we're experiencing a high error rate on our APIs at api.trusptilot.com and invitations-api.trustpilot.com respectively. As as result, users cannot log in and leave reviews at the moment. We are working towards a swift resolution to the aforementioned. We are sorry for any inconveniences.</p> </description> <pubDate>Mon, 11 Dec 2023 13:44:35 +0100</pubDate> <link>https://status.trustpilot.com/incidents/rgs9723dxmfg</link> <guid>https://status.trustpilot.com/incidents/rgs9723dxmfg</guid> </item> <item> <title>We鈥檙e currently experiencing an issue with writing product reviews on trustpilot.com</title> <description> <p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>17:35</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>17:03</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:56</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Investigating</strong> - Some users are having trouble writing and submitting product reviews right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.</p> </description> <pubDate>Mon, 20 Nov 2023 17:35:53 +0100</pubDate> <link>https://status.trustpilot.com/incidents/h23wgg7s44wj</link> <guid>https://status.trustpilot.com/incidents/h23wgg7s44wj</guid> </item> <item> <title>Reviews Not Loading</title> <description> <p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>13:05</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:53</var> CET</small><br><strong>Monitoring</strong> - We've successfully deployed a fix, and we're actively monitoring the situation. We hope to mark this incident as resolved by 12:30 UTC.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:28</var> CET</small><br><strong>Identified</strong> - We've identified a possible solution, and we are working to deploy a change soon. Further updates by 12:00 UTC.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:08</var> CET</small><br><strong>Investigating</strong> - We are aware of an issue displaying reviews affecting both business customers and consumers. We're actively investigating and shall provide an update no later than 11:30 UTC</p> </description> <pubDate>Mon, 30 Oct 2023 13:05:21 +0100</pubDate> <link>https://status.trustpilot.com/incidents/szvyj6z1t9pg</link> <guid>https://status.trustpilot.com/incidents/szvyj6z1t9pg</guid> </item> <item> <title>B2B Review Inbox Not Loading</title> <description> <p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>19:41</var> CEST</small><br><strong>Resolved</strong> - Thank you for being so patient. We're happy to confirm that the incident affecting the invitation inbox of our B2B customers has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>19:25</var> CEST</small><br><strong>Monitoring</strong> - We've identified the issue, and regular service should be restored soon. We'll continue to monitor the situation and provide a further update no later than 18:00 UTC</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>18:50</var> CEST</small><br><strong>Update</strong> - Thanks for your patience. We're continuing to investigate this problem.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>18:27</var> CEST</small><br><strong>Investigating</strong> - We're aware that our B2B customers are experiencing issues accessing their review inbox, and we're actively investigating. We'll provide further updates no later than 18:00 UTC.</p> </description> <pubDate>Thu, 19 Oct 2023 19:41:03 +0200</pubDate> <link>https://status.trustpilot.com/incidents/13vj5cm0p3z9</link> <guid>https://status.trustpilot.com/incidents/13vj5cm0p3z9</guid> </item> <item> <title>B2B Application Sign-In</title> <description> <p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:12</var> CEST</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:08</var> CEST</small><br><strong>Monitoring</strong> - We've deployed a fix, and we're actively monitoring the situation. We expect this issue to be fully resolved in the next 30 minutes. Thanks for your patience.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:53</var> CEST</small><br><strong>Identified</strong> - We are aware of an issue preventing users from signing in to our B2B application. We're actively working on resolving the issue. Further updates will be provided at 15:30 UTC.</p> </description> <pubDate>Thu, 19 Oct 2023 17:12:37 +0200</pubDate> <link>https://status.trustpilot.com/incidents/kqlnysfjzmps</link> <guid>https://status.trustpilot.com/incidents/kqlnysfjzmps</guid> </item> <item> <title>Email widgets are currently not loading all their content properly</title> <description> <p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:03</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:48</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:56</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>15:09</var> CEST</small><br><strong>Investigating</strong> - This is affecting all email widgets apart from Newsletter 3</p> </description> <pubDate>Tue, 26 Sep 2023 16:03:19 +0200</pubDate> <link>https://status.trustpilot.com/incidents/k8k2s1rk7tr7</link> <guid>https://status.trustpilot.com/incidents/k8k2s1rk7tr7</guid> </item> <item> <title>Third-party maintenance on a few of our core services</title> <description> <p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>10:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>08:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>13:04</var> CEST</small><br><strong>Scheduled</strong> - One of our third-party suppliers is doing some routine maintenance on their services which may have some negative impact on a few of our services.</p> </description> <pubDate>Thu, 21 Sep 2023 10:01:18 +0200</pubDate> <maintenanceEndDate>Thu, 21 Sep 2023 10:00:00 +0200</maintenanceEndDate> <link>https://status.trustpilot.com/incidents/38stv2ndl1ld</link> <guid>https://status.trustpilot.com/incidents/38stv2ndl1ld</guid> </item> <item> <title>We are currently experiencing issues with part our business site</title> <description> <p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Resolved</strong> - We have confirmed that all pages previously affected are now considered resolved.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:42</var> CEST</small><br><strong>Monitoring</strong> - Our third party have confirmed that they have rolled out a fix and we are seeing the pages which were not loading or rendering properly across markets on business.trustpilot.com and legal.trustpilot.com returning to normal as suspected. We will continue to monitor throughout the day.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:40</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>21:20</var> CEST</small><br><strong>Update</strong> - The issues we are experiencing where certain pages are not loading or rendering properly across markets on business.trustpilot.com and legal.trustpilot.com is ongoing, we have identified an issue with resolving certain data from our 3rd party. The 3rd party are actively investigating on their end and as soon as they have implemented a fix we hope services should return to normal on our end.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:42</var> CEST</small><br><strong>Identified</strong> - We have identified an issue with a 3rd party provider resulting in some pages not resolving data causing them to be unreachable, once we get confirmation that they have implemented a fix we will provide further updates.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>10:18</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating issues regarding booking a demo and the free sign-up pages, we will update once we know more.</p> </description> <pubDate>Thu, 24 Aug 2023 14:00:48 +0200</pubDate> <link>https://status.trustpilot.com/incidents/3s60592fb8fp</link> <guid>https://status.trustpilot.com/incidents/3s60592fb8fp</guid> </item> <item> <title>We are currently experiencing issues with the Business and Legal sites</title> <description> <p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>23:08</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:41</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:41</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>19:10</var> CEST</small><br><strong>Investigating</strong> - We are aware of issues affecting availability of our Business and Legal sites. This might be related to an ongoing outage with a 3rd party provider. We thank you for your patience, and we'll continue to do what we can to mitigate this issue as much as possible.</p> </description> <pubDate>Tue, 15 Aug 2023 23:08:15 +0200</pubDate> <link>https://status.trustpilot.com/incidents/gkr7v041gxz5</link> <guid>https://status.trustpilot.com/incidents/gkr7v041gxz5</guid> </item> <item> <title>Service reviews delay on B2B app</title> <description> <p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:38</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:43</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing issues regarding service reviews showing up with a considerable delay time on the B2B app. <br /><br />At the time of writing, we are working on addressing the aforementioned as soon as we are able. We are sorry for any inconvenience.</p> </description> <pubDate>Mon, 12 Jun 2023 15:38:35 +0200</pubDate> <link>https://status.trustpilot.com/incidents/rnckvc7fxs80</link> <guid>https://status.trustpilot.com/incidents/rnckvc7fxs80</guid> </item> <item> <title>Service Outage: Business App</title> <description> <p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:12</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:41</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:35</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>10:20</var> CET</small><br><strong>Investigating</strong> - Some users are having trouble replying to reviews.<br />Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.</p> </description> <pubDate>Thu, 16 Mar 2023 11:12:39 +0100</pubDate> <link>https://status.trustpilot.com/incidents/w1sj7vm7ws2r</link> <guid>https://status.trustpilot.com/incidents/w1sj7vm7ws2r</guid> </item> <item> <title>Some users might be unable to login to Trustpilot Business</title> <description> <p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>16:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:10</var> CET</small><br><strong>Update</strong> - We are continuing to monitor any further issues. Some customers may experience data discrepancies as the incident resolves.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>11:04</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:43</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p> </description> <pubDate>Fri, 10 Mar 2023 16:56:37 +0100</pubDate> <link>https://status.trustpilot.com/incidents/rqcgcyqbdcqh</link> <guid>https://status.trustpilot.com/incidents/rqcgcyqbdcqh</guid> </item> <item> <title>Some users might be unable to login to Trustpilot Business</title> <description> <p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:11</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:28</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>19:02</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>15:38</var> CET</small><br><strong>Investigating</strong> - We are working on resolving the problem.</p> </description> <pubDate>Thu, 19 Jan 2023 22:11:24 +0100</pubDate> <link>https://status.trustpilot.com/incidents/h42nnydm0c5t</link> <guid>https://status.trustpilot.com/incidents/h42nnydm0c5t</guid> </item> </channel> </rss>