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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-357286" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357286"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">Proizvod</a> <ul class="sub-menu"> <li id="menu-item-970837" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970837"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Help desk<div class="menu-item-description">Višekanalna platforma za korisničku podršku</div></a></li> <li id="menu-item-915730" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915730"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.liveagent.hr/tiketing-softver/" title="Istražite izbor tiketing softvera koji su najčešće korišteni na tržištu. Izaberite idealni tiketing alat i podignite vašu korisničku uslugu u zvijezde." hreflang="hr" onover-preload="1">Ticketing<div class="menu-item-description">Napredni ticketing sustav</div></a></li> <li id="menu-item-357375" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-357375"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.liveagent.hr/live-chat-softver/" title="Otkrijte najboljih 15 live chat softvera za 2024. uz LiveAgent! Poboljšajte angažman korisnika i pretvorite posjetitelje u klijente uz naš brz i pouzdan chat. Isprobajte besplatno, bez kreditne kartice, i uživajte u vrhunskim značajkama za korisničku podršku." hreflang="hr" onover-preload="1">Live chat<div class="menu-item-description">Najbrži chat uživo na tržištu</div></a></li> </ul> </li> <li id="menu-item-357306" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357306"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-970838" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970838"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.liveagent.hr/softver-za-korisnicku-podrsku-na-drustvenim-mrezama/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Društveni mediji<div class="menu-item-description">Odgovorite svojim pratiteljima izravno iz LiveAgenta</div></a></li> <li id="menu-item-695149" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-695149"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="/softver-za-pozivni-centar/" title="Otkrijte vrhunski softver za pozivni centar s LiveAgentom bez troškova postavljanja i kreditne kartice. Uživajte u kristalno čistim zvukovima i naprednim značajkama, poput IVR-a i pametnog preusmjeravanja poziva. Isprobajte besplatno i unaprijedite korisničku podršku uz naš cloud-based sustav." hreflang="hr" onover-preload="1">Pozivni centar<div class="menu-item-description">Ugrađeni call centar softver</div></a></li> <li id="menu-item-970839" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970839"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.liveagent.hr/liveagent-softver-za-bazu-znanja/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="hr" onover-preload="1">Baza znanja<div class="menu-item-description">Pružite mogućnosti samoposluživanja</div></a></li> </ul> </li> <li id="menu-item-357287" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357287"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">Koristi se za</a> <ul class="sub-menu"> <li id="menu-item-357384" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-357384"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.liveagent.hr/posao/" title="Liveagent je softver za pomoć koji se prilagođava potrebama različitih poslovnih modela. Liveagent može pomoći Vašoj tvrtki oko korisničke podrške. Započnite besplatno probno razdoblje od 14 dana. Nije potrebna kreditna kartica. Istražite kako LiveAgent odgovara Vašoj nišnoj agenciji. Edukacija i nevladine organizacije se oslanjaju na LiveAgent." hreflang="hr" onover-preload="1">Poslovna rješenja<div class="menu-item-description">Različita poduzeća, različita rješenja</div></a></li> <li id="menu-item-357374" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-357374"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.liveagent.hr/industrija/" title="LiveAgent je sposoban ispuniti zahtjeve više poslovnih sfera. Vidite kako LiveAgent može ispuniti vaše zahtjeve i poboljšati vašu korisničku podršku." hreflang="hr" onover-preload="1">Rješenja za industrije<div class="menu-item-description">Prilagodba LiveAgent-a za svaku industriju</div></a></li> <li id="menu-item-738565" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-738565"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.liveagent.hr/price-o-uspjehu/" title="Softver LiveAgent nudi mogućnosti za upravljanje emailovima, podršku, telefonsku podršku, pozivni centar i upravljanje pritužbama. Također nudi mogućnosti integracija, podršku i blog te izradu akademija i Predložaka. LiveAgent nudi i korisničku službu, VoIP partnerstvo i affiliate program. Sva prava pridržana © 2004-2023 Quality Unit, LLC." hreflang="hr" onover-preload="1">Slučajevi korištenja<div class="menu-item-description">Jedan proizvod, više scenarija korištenja</div></a></li> </ul> </li> <li id="menu-item-357288" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357288"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">Integracija</a> <ul class="sub-menu"> <li id="menu-item-357338" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-357338"><a href="/integracije/wordpress/" title="Podignite svoju korisničku podršku na višu razinu na vašim WordPress stranicama. WordPress integracija za LiveAgent vam omogćuje postavljanje chat gumba na vaše web stranice." hreflang="hr" onover-preload="1">WordPress</a></li> <li id="menu-item-357340" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-357340"><a href="/integracije/prestashop/" title="Otkrijte moć Prestashop-a, besplatnog eCommerce rješenja koje podržava više od 250.000 online trgovina globalno. Integrirajte ga s LiveAgent-ovim super brzim live chat widgetom za poboljšanu korisničku podršku i praćenje narudžbi. Izgradite svoju eCommerce stranicu uz jednostavne vodiče i uživajte u prednostima trenutne komunikacije i organizacije. Isprobajte besplatno i unaprijedite svoje poslovanje!" hreflang="hr" onover-preload="1">Prestashop</a></li> <li id="menu-item-357341" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-357341"><a href="/integracije/magento/" title="Integrirajte Magento 2 u LiveAgent i poboljšajte svoj tijek rada. Tiketi će pratiti tijek narudžbi klijenata i možete koristiti jednu platformu." hreflang="hr" onover-preload="1">Magento</a></li> <li id="menu-item-357345" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-357345"><a href="/integracije/shopify/" title="Ako želite da vas klijenti kontaktiraju brže, razmislite o Shopify integraciji za LiveAgent. Ova integracija vam omogućava postavljanje live chata na vašu e-trgovinu." hreflang="hr" onover-preload="1">Shopify</a></li> <li id="menu-item-357346" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-357346"><a href="/integracije/mailchimp/" title="Tiketing softver može biti puno korisniji s Mailchimp integracijom za LiveAgent. Mailchimp integracija vam omogućava upravljanje kontaktima iz vaše korisničke podrške." hreflang="hr" onover-preload="1">Mailchimp</a></li> <li id="menu-item-357350" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-357350"><a href="/integracije/pipedrive/" title="Upravljajte potencijalnim kupcima i ponudama učinkovito s PipeDrive-om integriranim u LiveAgent! Ovaj jednostavan CRM alat omogućuje praćenje komunikacija, automatizaciju tijeka rada i generiranje izvješća. Saznajte kako ova integracija olakšava prodajne procese i povećava produktivnost vašeg tima. Isprobajte besplatno i iskoristite sve prednosti povezivanja PipeDrive-a s LiveAgent-om!" hreflang="hr" onover-preload="1">Pipedrive</a></li> <li id="menu-item-357351" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-357351">Slack</li> <li id="menu-item-738566" class="button-more-integrations menu-item menu-item-type-post_type_archive menu-item-object-ms_integrations menu-item-738566"><a href="https://www.liveagent.hr/integracije/" title="Maksimizirajte korisničko iskustvo s LiveAgent integracijama i proširite funkcionalnosti vašeg podrškog softvera jednostavno i učinkovito!" hreflang="hr" onover-preload="1">Više integracija</a></li> </ul> </li> </ul> </li> <li id="menu-item-357290" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357290"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">Resursi</a> <ul class="sub-menu"> <li id="menu-item-357295" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357295"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">Naučite</a> <ul class="sub-menu"> <li id="menu-item-738567" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-738567"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1">Akademija<div class="menu-item-description">Postanite stručnjak za korisničku podršku</div></a></li> <li id="menu-item-738568" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738568"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci<div class="menu-item-description">Prilagodljivi obrasci za svaku prigodu</div></a></li> <li id="menu-item-886776" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886776"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Otkrijte raznolike kontrolne popise na LiveAgentu za organiziranje poslovnih procesa. Bez obzira trebate li pomoć u postavljanju društvenih medija, uključivanju SaaS klijenata, pokretanju podcasta ili dubinskoj analizi klijenata, naši popisi će vam olakšati posao i povećati učinkovitost. Idealno za timove korisničke službe, marketinške stručnjake i HR regrutere. Posjetite nas i unaprijedite svoj radni tijek!" hreflang="hr" onover-preload="1">Kontrolni popisi<div class="menu-item-description">Kako upravljati svojim procesom</div></a></li> </ul> </li> <li id="menu-item-357308" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357308"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357324" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-357324"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Otkrijte najnovije vijesti i savjete o korisničkoj podršci s fokusom na help desk softver i zadovoljstvo kupaca. Naučite kako izgraditi bazu vjernih klijenata i održati svoj tim produktivnim uz LiveAgent. Pridružite se našoj zajednici zadovoljnih korisnika i unaprijedite svoju korisničku podršku." hreflang="hr" onover-preload="1">Blog<div class="menu-item-description">Vijesti o korisničkoj podršci i LiveAgent-u</div></a></li> <li id="menu-item-738569" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-738569"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hr" onover-preload="1">Rječnik<div class="menu-item-description">Naučite terminologiju korisničke podrške</div></a></li> <li id="menu-item-738570" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-738570"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="https://www.liveagent.hr/direktorij/" title="Can't find the support contact information? Check out LiveAgent directories and get in touch with the support you're seeking." hreflang="hr" onover-preload="1">Direktorij<div class="menu-item-description">Potpuna help desk lista kontakata</div></a></li> </ul> </li> <li id="menu-item-357309" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357309"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357390" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-357390"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte svoju vještinu tipkanja s LiveAgent-ovim besplatnim testom tipkanja. Saznajte koliko brzo tipkate u roku od nekoliko minuta i besplatno vježbajte kako biste napredovali." hreflang="hr" onover-preload="1">Test tipkanja<div class="menu-item-description">Unaprijedite vašu brzinu tipkanja</div></a></li> <li id="menu-item-961718" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961718"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.liveagent.hr/reviews/" title="LiveAgent nudi softver za korisničku službu koji integrira brojne funkcionalnosti. Uz ovaj softver, korisnici mogu kreirati masovne aktivnosti za kontakte bez dodijeljenog prodajnog zastupnika. Dodatno, LiveAgent pruža podršku i niz alternativa te omogućuje prebacivanje podataka. Osim toga, ovdje su dostupni i tečajevi, predlošci, blog, rječnik, webinari i alat za procjenu troškova. Prodajni kontakti dostupni su putem telefona, društvenih mreža i e-pošte. Tvrtka također pruža portal za podršku, zapis izmjena i zahtjeve za prijedloge. LiveAgent posjeduje certifikate i nagrade te surađuje sa partnerima u području VoIP-a." hreflang="hr" onover-preload="1">Recenzije<div class="menu-item-description">Pogledajte recenzije značajki softvera.</div></a></li> <li id="menu-item-357312" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-357312"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podršku<div class="menu-item-description">How-to članci i vodiči</div></a></li> </ul> </li> <li id="menu-item-357296" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357296"><a href="#" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr">Poduzeće</a> <ul class="sub-menu"> <li id="menu-item-357364" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-357364"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title="LiveAgent je originalni softver korisničke podrške koji je razvila tvrtka Quality Unit. Osnivači su shvatili da je komunikacija s klijentima često neefikasna te su odlučili razviti supersposobni alat korisničke podrške s live chatom, tiketingom i drugim mogućnostima. Danas, LiveAgent služi preko 150 milijuna korisnika i preko 40.000 poduzeća diljem svijeta. Tvrtka teži tome da ponudi inovativan alat koji nastavlja evoluirati u skladu s potrebama klijenata, dok je misija da stvori funkcionalan, cjenovno prihvatljiv i koristan softver. Vizija tvrtke je da smjesti korisničku podršku u centar svakog posla te da odlična korisnička služba postane standardna praksa." hreflang="hr" onover-preload="1">O nama<div class="menu-item-description">Upoznajte tim iza proizvoda</div></a></li> <li id="menu-item-357382" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-357382"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1">Nagrade<div class="menu-item-description">Naše nagrade i uspjesi</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-738574" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-738574"><a href="https://www.liveagent.hr/funkcionalnosti/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr" onover-preload="1">Funkcionalnosti</a></li> <li id="menu-item-803032" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803032"><a href="https://www.liveagent.hr/cjenik/" urlslab_href_old="/cijene/" title="LiveAgent nudi planove koji počinju od 15 $ po agentu mjesečno i uključuju tiketiranje putem e-pošte, značajku chata uživo, bazu znanja i još mnogo toga. Cijeli paket dostupan je za 69 $ po agentu mjesečno." hreflang="hr" onover-preload="1">Cijene</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent na ovoj stranici. Prvo, napišite naziv kompanije i nastavite s korisničkim imenom i lozinkom za uspješnu prijavu." hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Demo</span> </a> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent na ovoj stranici. Prvo, napišite naziv kompanije i nastavite s korisničkim imenom i lozinkom za uspješnu prijavu." hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-hr" lang="hr"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Bliski istok</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/tiket-informatsiya-za-klienta-crm/" title="Открийте как LiveAgent може да подобри вашето обслужване на клиенти с мощна CRM система, съхраняваща цялата важна информация за клиентите ви. Интегрирайте разширения, преглеждайте предишни тикети и създавайте бележки за бързо и ефективно решаване на клиентските проблеми. Започнете безплатен 14-дневен пробен период без ангажименти!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/prehled-tiketu-a-zakazniku-crm/" title="Ukládejte údaje o zákaznících a uchovávejte informace v tiketech pomocí aplikace Přehled Tiketů/Zákazníků (CRM). Můžete tak být vždy připraveni a informováni." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/ticket-customer-insights-crm/" title="Gem kundedata og opbevar oplysninger i dine billetter med Billet/Kundeindsigt (CRM). På den måde kan du altid være forberedt og velinformeret." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/ticket-kundeneinblicke-crm/" title="Speichern Sie in Ihren Tickets, Kundendaten und Informationen mit Ticket/Kundeneinblicke (CRM). Auf diese Weise können Sie immer vorbereitet und kompetent sein." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/pileti-klientide-ulevaade-crm/" title="Salvestage kliendiandmed ja hoidke piletites teavet Ticket/Customer Insights (CRM) abil. Nii saate olla alati valmis ja teadlik." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/conocimiento-de-ticket-clientes-crm/" title="Almacena los datos del cliente y mantén la información en sus tickets con los Insights de Tickets / Clientes (CRM). De esa manera, puedes estar siempre preparado y bien informado." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/tickets-gestion-de-la-relation-client-crm/" title="Stockez les données des clients et conservez les informations dans vos tickets avec Ticket/Gestion de la relation client (CRM). Ainsi, vous serez toujours prêt et informé." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/plirofories-ticket-pelati-crm/" title="Αποθηκεύστε τα δεδομένα πελατών και διατηρήστε πληροφορίες στα ticket σας με τις Πληροφορίες Ticket/Πελάτη (CRM). Με αυτόν τον τρόπο, μπορείτε να είστε πάντα προετοιμασμένοι και ενημερωμένοι." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </span> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/informazioni-ticket-clienti-crn/" title="Memorizza i dati dei clienti e conserva le informazioni nei tuoi ticket tramite Informazioni Ticket/clienti (CRM). In questo modo, puoi essere sempre preparato e informato." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/palidzibas-pieteikumu-klientu-ieskats-crm/" title="Uzglabājiet klientu datus un saglabājiet informāciju savos palīdzības pieteikumos, izmantojot Palīdzības pieteikumu/klientu ieskatu (CRM). Tādējādi Jūs vienmēr būsiet gatavībā un informēts." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/bilietu-klientu-izvalgos-crm/" title="Saugokite klientų duomenis ir informaciją bilietuose, naudodami bilietų/klientų įžvalgas (CRM). Taip jūs visada galite būti pasirengęs ir turėsite pakankamai žinių." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/jegy-ugyfelkapcsolat-kezeles-crm/" title="A Jegy / ügyfélkapcsolat kezelés (CRM) szolgáltatással eltárolhatja az ügyfelek adatait, ügyfélinformációkat a jegyekben, így mindig felkészült és hozzáértő lesz." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/ticket-klanteninzichten-crm/" title="Bewaar klantengegevens en bewaar informatie in uw tickets met ticket/klanteninzichten (CRM). Zo bent u altijd voorbereid en goed geïnformeerd." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/billett-kundeinnsikt-crm/" title="Lagre kundedata og oppbevar informasjon i billettene dine med Ticket/Customer Insights (CRM). På den måten kan du alltid være forberedt og kunnskapsrik." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/informacje-o-zgloszeniach-klientach-crm/" title="Przechowuj dane klientów i przechowuj informacje w swoich zgłoszeniach za pomocą Ticket / Customer Insights (CRM). W ten sposób możesz być zawsze przygotowany i dobrze poinformowany." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/detalii-tichete-clienti-crm/" title="Stocați datele clienților și păstrați informațiile înăuntrul tichetelor cu sistemul de informații detaliate despre tichete/clienți (CRM). În acest fel, agenții pot fi întotdeauna pregătiți și bine informați." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/zayavka-informaciya-o-kliente-crm/" title="Сохраняйте информацию о клиентах и держите ее под рукой внутри тикетов с функцией сведения о тикетах/клиентах (CRM). Так вы всегда будете обладать всей полнотой информации, и вас будет не застать врасплох." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/prehlady-tiketov-zakaznikov-crm/" title="Ukladajte údaje o zákazníkoch a uchovávajte informácie vo svojich tiketoch s Prehľadmi tiketov/zákazníkov (CRM). Takto môžete byť vždy pripraviť a informovaní." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/vpogled-v-podatke-strank-crm/" title="Odkrijte, kako LiveAgentov CRM sistem izboljša vašo prodajo in podporno službo z učinkovitim vpogledom v podatke strank. Shranjujte vse pomembne informacije, pregledujte prejšnje vstopnice in dodajajte zaznamke ter prilagodite polja za shranjevanje dodatnih podatkov. Preizkusite brezplačno in dvignite kakovost vaše komunikacije na višjo raven!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/gongdan-kehu-jianjie-crm/" title="了解如何通过LiveAgent的Ticket/客户洞察（CRM）提升企业的营销和销售活动。探索内置CRM功能、自定义CRM字段及数据迁移，并体验无缝支持集成。立即开始免费试用，提升顾客满意度和销售效率！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/ticket-customer-insights-crm/" title="Mag-imbak ng data ng customer at magtago ng impormasyon sa iyong mga tiket gamit ang Ticket/Customer Insights (CRM). Sa ganoong paraan, maaari kang laging handa at may kaalaman." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/ticket-customer-insights-crm/" title="Lưu trữ dữ liệu khách hàng và giữ thông tin trong phiếu yêu cầu hỗ trợ của bạn bằng tính năng Thấu hiểu khách hàng/phiếu yêu cầu hỗ trợ (CRM). Bằng cách đó, bạn có thể luôn sẵn sàng hỗ trợ và hiểu rõ về khách hàng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Bliski istok</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/ticket-customer-insights-crm/" title="قم بتخزين بيانات العملاء والاحتفاظ بالمعلومات في تذاكرك باستخدام احصائيات التذاكر / العملاء (لبرنامج إدارة علاقات العملاء CRM). بهذه الطريقة، يمكنك دائمًا أن تكون مستعدًا ومطلعًا." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/ticket-customer-insights-crm/" title="Store customer data and keep information in your tickets with Ticket/Customer Insights (CRM). That way, you can be always prepared and knowledgeable." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/insights-de-tickets-clientes-crm/" title="Armazene dados do consumidor e mantenha informações nos seus tickets com Insights de Tickets/Clientes (CRM). Assim, você sempre estará preparado e bem informado." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopirano!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.hr/funkcionalnosti/uvidi-u-tikete-kupce-crm/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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!important}.FilterMenu__item{margin-bottom:.143em}.FilterMenu__item [type=checkbox]+label,.FilterMenu__item [type=radio]+label{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu__item [type=checkbox]:checked+label,.FilterMenu__item [type=radio]:checked+label{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em #fa9531}.FilterMenu a[href]{display:block;margin-bottom:.143em}.FilterMenu a[href] .FilterMenu__item-title{line-height:1.2;padding:.857em;border-radius:.429em;-webkit-box-shadow:inset 0 0 0 .071em #ced0d4;box-shadow:inset 0 0 0 .071em #ced0d4}.FilterMenu a[href].active .FilterMenu__item-title{-webkit-box-shadow:inset 0 0 0 .143em #fa9531;box-shadow:inset 0 0 0 .143em #fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.hr/funkcionalnosti/" href="https://www.liveagent.hr/funkcionalnosti/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr" onover-preload="1"><span itemprop="name">Funkcionalnosti</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Uvidi u tikete/kupce (CRM)</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-uvidi-u-tikete-kupce-crm">Uvidi u tikete/kupce (CRM)</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Upravljajte kontaktima i pohranite sve podatke o tiketima na jednom mjestu s LiveAgent CRM-om. Poboljšajte zadovoljstvo kupaca i učinkovitost uz prilagođena polja i integracije. Isprobajte besplatno 14 dana bez obaveza.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategorije:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.hr/funkcionalnosti/#upravljanje-tiketima" title="Upravljanje tiketima" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Upravljanje tiketima </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Dostupno u:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.hr/cjenik/" title="Small" urlslab_href_old="/cijene/" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="https://www.liveagent.hr/cjenik/" title="Medium" urlslab_href_old="/cijene/" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="https://www.liveagent.hr/cjenik/" title="Large" urlslab_href_old="/cijene/" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-ticket-information-box" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Okvir s podacima o tiketu</span></a><a href="#h-benefits-of-storing-customer-data" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Prednosti pohrane podataka o kupcima</span></a><a href="#h-see-previous-sessions-and-write-notes" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Pogledajte prethodne sesije i pišite bilješke</span></a><a href="#h-advanced-features" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Napredne značajke</span></a><a href="#h-hunting-for-more-information" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Pohranite podatke o kupcima i čuvajte informacije u svojim tiketima pomoću Uvida u Tikete/Kupce (CRM). Na taj način uvijek možete biti pripremljeni i puni znanja." hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Lovite još informacija?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.hr/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.liveagent.hr/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Uvidi u tikete/kupce (CRM)" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/Ticket-Customer-insights-CRM.svg"> <img fetchpriority="high" src="https://www.liveagent.hr/wp/urlslab-download/d1b5b319a92ba4b8a6d0604002f25806/Ticket-Customer-insights-CRM.svg" alt="Integracija" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Isprobajte besplatno</div> <div class="Signup__sidebar__subtitle">Bez obaveza</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Puno ime" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Naziv poduzeća" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Odaberite ime za svoju LiveAgent poddomenu. Većina ljudi koristi naziv poduzeća ili tima</div> </div> <div class="ErrorMessage"></div> </div> <div data-id="regionFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <div class="FilterMenu isSingleSelect"> <div class="FilterMenu__title flex flex-align-center"> <span>Choose your region (datacenter location)</span> </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_NA" value="NA" data-title="Americas (US)"> <label for="signup_sidebar_region_NA"> <span>Americas (US)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_EU" value="EU" data-title="Europe & Africa (EU)"> <label for="signup_sidebar_region_EU"> <span>Europe & Africa (EU)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_AS" value="AS" data-title="Asia & Pacific (SG)"> <label for="signup_sidebar_region_AS"> <span>Asia & Pacific (SG)</span> </label> </div> </div> </div> </div> </div> <div class="ErrorMessage"></div> <div class="DescriptionText">Data centre changes are not possible after account creation.</div> </div> <div data-id="captchaFieldmain" class="Signup__sidebar__item hidden"> <div class="grecaptcha-wrapper"></div> <div class="ErrorMessage"></div> </div> <div data-id="signUpError" class="hidden"></div> <div data-id="submitFieldmain" class="Signup__sidebar__submit urlslab-skip-keywords"> <button type="submit" data-id="createButtonmain" class="Button Button--full createTrialButton" onclick="dataLayer.push({'Click data-id': 'startYourfreeAccountBtn'});"> <div class="WorkingPanel" style="display: none;"> <img class="gear-wheels" alt="gear wheels" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/gear-wheels.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <span>Otvorite svoj besplatni račun</span> </button> <div class="Signup__sidebar__terms"> <p>Završavanjem registracije, ja prihvaćam <a title="uvjeti korištenja" href="/uvjeti-koristenja/" hreflang="hr" onover-preload="1">uvjeti korištenja</a> i <a title="Politika privatnosti" href="/politika-privatnosti/" hreflang="hr" onover-preload="1">Politika privatnosti</a>.</p> </div> <div class="Signup__sidebar__reviews__title">Imamo povjerenje najboljih</div> <div class="Signup__sidebar__reviews"> <div class="Signup__sidebar__reviews--item"> <a href="/nagrade/" title="G2 Crowd" hreflang="hr" onover-preload="1"> <svg width="16" height="16" viewbox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" style="fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2"><path d="m11.275 11.399 1.801 3.04c-2.647 1.972-6.766 2.21-9.816-.06C-.249 11.764-.825 7.302 1.053 4.09 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9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <p>Pogledajte s kim komunicirate. Dodajte polja za svaki kontakt za pohranu prilagođenih podataka. Dodajte bilješke, pogledajte njihove prethodne Tikete i integrirajte <a href="https://www.liveagent.com/integrations/" urlslab_href_old="/integrations-and-plugins/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">dodatke</a>. Uz LiveAgent uvijek ćete biti spremni. Upoznajte svoje kupce bolje i povećajte kvalitetu svog help deska.</p> <p>Čuvanje važnih podataka o vašim <a href="https://www.liveagent.hr/funkcionalnosti/contacts/" urlslab_href_old="/features/contacts/" title="LiveAgent omogućuje prilagodbu klijent profila za poboljšanu uslugu. Isprobajte besplatni probni period bez obaveza!" hreflang="hr" onover-preload="1">Kontaktima</a> može brzo povećati vašu prodaju i učinkovitost. LiveAgent nudi višenamjenski okvir s podacima o kontaktima u koji možete pohraniti sve podatke o kontaktima i još toga!</p> <figure class="wp-block-gallery columns-1 is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/12/Ticket_Customer-insights-CRM.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Ticket Customer Insights CRM.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/4c972d733b67860dcfa32024d5b7d84b/Ticket_Customer-insights-CRM.png.webp 1355w, https://www.liveagent.hr/wp/urlslab-download/378a73decaa39069954ef37b8a839a74/Ticket_Customer-insights-CRM-300x215.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/308946e4fcb9f52bb183a9bdfd186fe0/Ticket_Customer-insights-CRM-1024x735.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/93fa5e2ffe49c4925844a1aaa13772ad/Ticket_Customer-insights-CRM-768x551.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/a4470611b6223fd302f81e40e237e0fc/Ticket_Customer-insights-CRM-70x50.png.webp 70w, https://www.liveagent.hr/wp/urlslab-download/e90fafb7dc8a9bf56e9ab938d30c0246/Ticket_Customer-insights-CRM-35x25.png.webp 35w, https://www.liveagent.hr/wp/urlslab-download/4aced7f9bc895c7d02ca92dcdfefae8b/Ticket_Customer-insights-CRM-467x335.png.webp 467w, https://www.liveagent.hr/wp/urlslab-download/d60eac5ec4172cdb235ed4cdc83d60b7/Ticket_Customer-insights-CRM-558x400.png.webp 558w, https://www.liveagent.hr/wp/urlslab-download/73a8899111fd6e76191fae045a0d33d9/Ticket_Customer-insights-CRM-185x133.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/e0c221bcd667db16303e7efd92d748f3/Ticket_Customer-insights-CRM-110x79.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/72bef308bd3b277b0849761bc8083ef6/Ticket_Customer-insights-CRM-485x348.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/5527be547d846837b5a949a9b2e04c0a/Ticket_Customer-insights-CRM-31x22.png.webp 31w, https://www.liveagent.hr/wp/urlslab-download/4821ce8f0a670cbfac4d21defaf0eec8/Ticket_Customer-insights-CRM-250x179.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1355px) 100vw, 1355px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/4ae205e921b2e291b52c18e387e49514/Ticket_Customer-insights-CRM.png 1355w, https://www.liveagent.hr/wp/urlslab-download/89a2e1d7f527b058d5c57be386380346/Ticket_Customer-insights-CRM-300x215.png 300w, https://www.liveagent.hr/wp/urlslab-download/4bc1411dfe13858fa953e6863dbcbb8f/Ticket_Customer-insights-CRM-1024x735.png 1024w, https://www.liveagent.hr/wp/urlslab-download/82e0d161742723299840b4f782905abb/Ticket_Customer-insights-CRM-768x551.png 768w, https://www.liveagent.hr/wp/urlslab-download/63b6e67a4523efa95fcc84838255c3b0/Ticket_Customer-insights-CRM-70x50.png 70w, https://www.liveagent.hr/wp/urlslab-download/e10d964852f15596cd2602274149241c/Ticket_Customer-insights-CRM-35x25.png 35w, https://www.liveagent.hr/wp/urlslab-download/1fecf97f25b856f9b2670c1986602139/Ticket_Customer-insights-CRM-467x335.png 467w, https://www.liveagent.hr/wp/urlslab-download/5a552123d19bc71e7652a029c42c44f5/Ticket_Customer-insights-CRM-558x400.png 558w, https://www.liveagent.hr/wp/urlslab-download/a3bd4945444e6137a9d0469448359a18/Ticket_Customer-insights-CRM-185x133.png 185w, https://www.liveagent.hr/wp/urlslab-download/508ab354323c2d36ae6ddc19f72bf478/Ticket_Customer-insights-CRM-110x79.png 110w, https://www.liveagent.hr/wp/urlslab-download/d006e52c72c0f58407ae888009ac9cfd/Ticket_Customer-insights-CRM-485x348.png 485w, https://www.liveagent.hr/wp/urlslab-download/ed629493a2da5dcf8046f9e4c9aa95af/Ticket_Customer-insights-CRM-31x22.png 31w, https://www.liveagent.hr/wp/urlslab-download/fd4890f303dcb69d983fe1b31221f65d/Ticket_Customer-insights-CRM-250x179.png 250w" urlslab-lazy="yes" sizes="(max-width: 1355px) 100vw, 1355px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/4c972d733b67860dcfa32024d5b7d84b/Ticket_Customer-insights-CRM.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1355" height="972" alt="Ticket_Customer-insights-CRM" data-id="156654" data-full-url="https://www.liveagent.hr/wp/urlslab-download/4ae205e921b2e291b52c18e387e49514/Ticket_Customer-insights-CRM.png" data-link="/features/ticket-customer-insights-crm/attachment/ticket_customer-insights-crm-2/" class="wp-image-156654" data-src="https://www.liveagent.hr/wp/urlslab-download/4ae205e921b2e291b52c18e387e49514/Ticket_Customer-insights-CRM.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure></li></ul></figure> <h3 class="wp-block-heading" id="h-ticket-information-box">Okvir s podacima o tiketu</h3> <div class="wp-block-image"><figure class="aligncenter is-resized"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/bfc5b7eaf8d62a088b0f1830ddae83d3/Ticket-information-box-inside-of-the-ticket.jpg.webp 349w, https://www.liveagent.hr/wp/urlslab-download/47c1d8444fc971b202c737faa4ffd056/Ticket-information-box-inside-of-the-ticket-242x300.jpg.webp 242w, https://www.liveagent.hr/wp/urlslab-download/fc068577cca58f73d86d8a62cc7179cf/Ticket-information-box-inside-of-the-ticket-40x50.jpg.webp 40w, https://www.liveagent.hr/wp/urlslab-download/1bb20940ef6eb7e27294dc17aecddee5/Ticket-information-box-inside-of-the-ticket-20x25.jpg.webp 20w, https://www.liveagent.hr/wp/urlslab-download/f0f6077ce5ddc3b7ccdb27e3cf6a2e48/Ticket-information-box-inside-of-the-ticket-270x335.jpg.webp 270w, https://www.liveagent.hr/wp/urlslab-download/489eb11bf4d40a54818494f8dc9961c0/Ticket-information-box-inside-of-the-ticket-322x400.jpg.webp 322w, https://www.liveagent.hr/wp/urlslab-download/bbea4862a78348b5b306a2c207df904e/Ticket-information-box-inside-of-the-ticket-149x185.jpg.webp 149w, https://www.liveagent.hr/wp/urlslab-download/8bb0d97b0c9b5ec9807b1d5ab9fbcc11/Ticket-information-box-inside-of-the-ticket-89x110.jpg.webp 89w, https://www.liveagent.hr/wp/urlslab-download/62cfbca31f02213710ee725e44e3be18/Ticket-information-box-inside-of-the-ticket-18x22.jpg.webp 18w, https://www.liveagent.hr/wp/urlslab-download/4792eaf4f13731406df9b8b584859168/Ticket-information-box-inside-of-the-ticket-202x250.jpg.webp 202w, https://www.liveagent.hr/wp/urlslab-download/9ac34290cc910cb7c8affde2707cd30a/Ticket-information-box-inside-of-the-ticket-330x410.jpg.webp 330w" urlslab-lazy="yes" sizes="(max-width: 175px) 100vw, 175px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/57f0edff144520850e26fd1fdcdda507/Ticket-information-box-inside-of-the-ticket.jpg 349w, https://www.liveagent.hr/wp/urlslab-download/f8bf432e5349c7d951bf3a23a1d306f5/Ticket-information-box-inside-of-the-ticket-242x300.jpg 242w, https://www.liveagent.hr/wp/urlslab-download/443239d0b3055b7195f2723ea325e822/Ticket-information-box-inside-of-the-ticket-40x50.jpg 40w, https://www.liveagent.hr/wp/urlslab-download/0e33aeb9a51f953492b7fbb53d819ef9/Ticket-information-box-inside-of-the-ticket-20x25.jpg 20w, https://www.liveagent.hr/wp/urlslab-download/8f2536746e8e0132552ee6e4bd28bc1a/Ticket-information-box-inside-of-the-ticket-270x335.jpg 270w, https://www.liveagent.hr/wp/urlslab-download/dd0669da3ad769a2d9b0ec84a17b37e5/Ticket-information-box-inside-of-the-ticket-322x400.jpg 322w, https://www.liveagent.hr/wp/urlslab-download/3c4dd8a4fc6bc543480de2a14c1bafff/Ticket-information-box-inside-of-the-ticket-149x185.jpg 149w, https://www.liveagent.hr/wp/urlslab-download/f0344bbae842f6be58cdc5ae0f446a46/Ticket-information-box-inside-of-the-ticket-89x110.jpg 89w, https://www.liveagent.hr/wp/urlslab-download/236f913b37c0e4c309b42435839a9d44/Ticket-information-box-inside-of-the-ticket-18x22.jpg 18w, https://www.liveagent.hr/wp/urlslab-download/3795371b3383388d3097657db1156c7d/Ticket-information-box-inside-of-the-ticket-202x250.jpg 202w, https://www.liveagent.hr/wp/urlslab-download/530152f1ca4018f71d74f1f81c3feb58/Ticket-information-box-inside-of-the-ticket-330x410.jpg 330w" urlslab-lazy="yes" sizes="(max-width: 175px) 100vw, 175px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/bfc5b7eaf8d62a088b0f1830ddae83d3/Ticket-information-box-inside-of-the-ticket.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="" class="wp-image-4247" width="175" height="217" data-src="https://www.liveagent.hr/wp/urlslab-download/57f0edff144520850e26fd1fdcdda507/Ticket-information-box-inside-of-the-ticket.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture><figcaption>Okvir s podacima o tiketu</figcaption></figure></div> <p>Okviri s informacijama o tiketima pohranjuju sve važne podatke, počevši od osnovnih podataka kao što su ime, adresa e-pošte, operativni sustav, jezik i preglednik. Brzo pronađite kupca pomoću značajke minimap.</p> <h2 class="wp-block-heading" id="h-benefits-of-storing-customer-data">Prednosti pohrane podataka o kupcima</h2> <ul class="wp-block-list"><li>Poboljšano zadovoljstvo i zadržavanje kupaca</li><li>Identificiranje najboljih i najprofitabilnijih klijenata</li><li>Poboljšajte marketinšku i prodajnu praksu tvrtke</li><li>I mnogo više…</li></ul> <h3 class="wp-block-heading" id="h-see-previous-sessions-and-write-notes">Pogledajte prethodne sesije i pišite bilješke</h3> <p>Želite li dodati kratku napomenu za svoj kontakt? Nema problema. Krećite se kroz prethodne sesije tiketa i prebacujte se između njih. Uz LiveAgent Helpdesk sve informacije su vam pri ruci.</p> <div class="wp-block-image"><figure class="aligncenter is-resized"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/80001c6b0e84d1eafcbdf96746af7b52/Recent-tickets-example-inside-of-the-ticket.jpg.webp 344w, https://www.liveagent.hr/wp/urlslab-download/c9854cccdf3f605b053d227be8ce66ed/Recent-tickets-example-inside-of-the-ticket-300x244.jpg.webp 300w, https://www.liveagent.hr/wp/urlslab-download/03ab7ad7767cc689a6bb1b64cbf5eb18/Recent-tickets-example-inside-of-the-ticket-61x50.jpg.webp 61w, https://www.liveagent.hr/wp/urlslab-download/e8c401a133fb11f54cfbc5adb09a9e57/Recent-tickets-example-inside-of-the-ticket-31x25.jpg.webp 31w, https://www.liveagent.hr/wp/urlslab-download/11455900510377cd736813e9cb5ee092/Recent-tickets-example-inside-of-the-ticket-185x151.jpg.webp 185w, https://www.liveagent.hr/wp/urlslab-download/3db6eff1d192a97d4f49d0d092c03527/Recent-tickets-example-inside-of-the-ticket-110x90.jpg.webp 110w, https://www.liveagent.hr/wp/urlslab-download/219ee11370088606f8ab8370e2b3c4eb/Recent-tickets-example-inside-of-the-ticket-27x22.jpg.webp 27w, https://www.liveagent.hr/wp/urlslab-download/7f72646a6c57ce07990961ec7be7607a/Recent-tickets-example-inside-of-the-ticket-250x203.jpg.webp 250w" urlslab-lazy="yes" sizes="(max-width: 258px) 100vw, 258px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/83b1fe674304460c0d7d36f0aabf5090/Recent-tickets-example-inside-of-the-ticket.jpg 344w, https://www.liveagent.hr/wp/urlslab-download/18efe5fa88e48f1234fb0d7ab0b8adcf/Recent-tickets-example-inside-of-the-ticket-300x244.jpg 300w, https://www.liveagent.hr/wp/urlslab-download/38e8fccdf2aba5eb268c7e7dc44b5b71/Recent-tickets-example-inside-of-the-ticket-61x50.jpg 61w, https://www.liveagent.hr/wp/urlslab-download/86b227914ec80f5127b54f794942b497/Recent-tickets-example-inside-of-the-ticket-31x25.jpg 31w, https://www.liveagent.hr/wp/urlslab-download/6dede80f77f6ba377f51354130bd2d02/Recent-tickets-example-inside-of-the-ticket-185x151.jpg 185w, https://www.liveagent.hr/wp/urlslab-download/376fda392fa262957c17bda174da20d1/Recent-tickets-example-inside-of-the-ticket-110x90.jpg 110w, https://www.liveagent.hr/wp/urlslab-download/9342558be96949b763eb6df7caf26de7/Recent-tickets-example-inside-of-the-ticket-27x22.jpg 27w, https://www.liveagent.hr/wp/urlslab-download/a1aaf34559dd0a01dae52ac83f962ddc/Recent-tickets-example-inside-of-the-ticket-250x203.jpg 250w" urlslab-lazy="yes" sizes="(max-width: 258px) 100vw, 258px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/80001c6b0e84d1eafcbdf96746af7b52/Recent-tickets-example-inside-of-the-ticket.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="" class="wp-image-4248" width="258" height="210" data-src="https://www.liveagent.hr/wp/urlslab-download/83b1fe674304460c0d7d36f0aabf5090/Recent-tickets-example-inside-of-the-ticket.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture><figcaption>Primjer nedavnog tiketa</figcaption></figure></div> <h2 class="wp-block-heading" id="h-advanced-features">Napredne značajke</h2> <p>Pohranjivanje osnovnih podataka je u redu, ali što ako želite zadržati dodatne prilagođene podatke o svojim kupcima? Dodali smo novu funkciju ‘Dodaj polje’ za okvir za kontakt kako biste u svoje kontakte mogli dodati bilo kakve informacije. Želite li kupčevu adresu za dostavu zadržati u posebnom polju? Jednostavno dodajte novo polje i popunite podatke.</p> <div class="wp-block-image"><figure class="aligncenter"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/fb7eaace2eee7be84a0b10b04228f920/Contact-field-view-inside-the-ticket.jpg.webp 359w, https://www.liveagent.hr/wp/urlslab-download/880b77b8f7e20faadfc6f79699c01089/Contact-field-view-inside-the-ticket-288x300.jpg.webp 288w, https://www.liveagent.hr/wp/urlslab-download/238feb274002ef708d67380424c6aa52/Contact-field-view-inside-the-ticket-48x50.jpg.webp 48w, https://www.liveagent.hr/wp/urlslab-download/aeba0528ee5a5eab90501747d1e6abe5/Contact-field-view-inside-the-ticket-24x25.jpg.webp 24w, https://www.liveagent.hr/wp/urlslab-download/50a3d62d67adaf784922abd5246c4ead/Contact-field-view-inside-the-ticket-322x335.jpg.webp 322w, https://www.liveagent.hr/wp/urlslab-download/b759eaa442ef3960013d17fb71c48815/Contact-field-view-inside-the-ticket-178x185.jpg.webp 178w, https://www.liveagent.hr/wp/urlslab-download/74e53b8e5ddb6d768efe614c6a3d0f0c/Contact-field-view-inside-the-ticket-106x110.jpg.webp 106w, https://www.liveagent.hr/wp/urlslab-download/b3255cbebd2d7027dd764a50bdf7a3a7/Contact-field-view-inside-the-ticket-21x22.jpg.webp 21w, https://www.liveagent.hr/wp/urlslab-download/05a22cc568c6f5ac23ccf3cffeff21d6/Contact-field-view-inside-the-ticket-240x250.jpg.webp 240w" urlslab-lazy="yes" sizes="(max-width: 359px) 100vw, 359px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/b4d8d50e04168f01c5b3d5ad1d1bc95c/Contact-field-view-inside-the-ticket.jpg 359w, https://www.liveagent.hr/wp/urlslab-download/396b8cf3f8c86053c96cc54af5afa211/Contact-field-view-inside-the-ticket-288x300.jpg 288w, https://www.liveagent.hr/wp/urlslab-download/7a620a5639fb7128f30dd506bd7acc5e/Contact-field-view-inside-the-ticket-48x50.jpg 48w, https://www.liveagent.hr/wp/urlslab-download/97dc2d54b2156cc217b5150777e417cd/Contact-field-view-inside-the-ticket-24x25.jpg 24w, https://www.liveagent.hr/wp/urlslab-download/209dac641fb5711b6104e0cd5eda5e49/Contact-field-view-inside-the-ticket-322x335.jpg 322w, https://www.liveagent.hr/wp/urlslab-download/e2058e2bee5ace81954ee23cef5173bc/Contact-field-view-inside-the-ticket-178x185.jpg 178w, https://www.liveagent.hr/wp/urlslab-download/6c50232d787962c5a150447e1c33277a/Contact-field-view-inside-the-ticket-106x110.jpg 106w, https://www.liveagent.hr/wp/urlslab-download/571f7f350fd83a5ccb889575544b41d8/Contact-field-view-inside-the-ticket-21x22.jpg 21w, https://www.liveagent.hr/wp/urlslab-download/1e13554de907a42b828209edb4ee49e1/Contact-field-view-inside-the-ticket-240x250.jpg 240w" urlslab-lazy="yes" sizes="(max-width: 359px) 100vw, 359px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/fb7eaace2eee7be84a0b10b04228f920/Contact-field-view-inside-the-ticket.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="359" height="374" alt="" class="wp-image-4223" data-src="https://www.liveagent.hr/wp/urlslab-download/b4d8d50e04168f01c5b3d5ad1d1bc95c/Contact-field-view-inside-the-ticket.jpg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></figure></div> <h2 class="wp-block-heading" id="h-hunting-for-more-information">Lovite još informacija?</h2> <p>Spojite bilo koji dostupni dodatak treće strane. Možete ih pronaći u <a href="https://www.liveagent.com/integrations/" urlslab_href_old="/integrations-and-plugins/" title="Discover how LiveAgent's extensive integrations, plugins, and apps can enhance your help desk software and boost customer satisfaction. Explore popular integrations with VoIP partners like Hero, Orion, and Redspot, plus CRM, eCommerce, and more. Visit us to streamline your communication and elevate your business with easy integration guides." hreflang="en-US" onover-preload="1">LiveAgent odjeljku za dodatke</a>.</p> <p>Prikupljanje podataka o vašim kupcima može imati brojne prednosti za vašu e-trgovinu, od jasnijeg pogleda na vaše ciljano tržište do poboljšanja komunikacije s kupcima. Pomoću softvera LiveAgent Helpdesk moći ćete pohranjivati i upravljati gotovo svim podacima vaših kupaca i imati koristi od toga!</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Record unique customer insights</p> <p class="BlockDiscover__text">Create unique CRM fields to save more valuable information about your customers. Try it today. No credit card required.</p> <div class="BlockDiscover__buttons"> <a href="/probni-period/" class="Button Button--knockout" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Start free 14-day trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Dogovorite demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <p><a href="https://support.liveagent.com/066240-Ticket-fields" target="_blank" rel="noopener noreferrer" urlslab_href_old="http://support.ladesk.com/066240-Ticket-fields" title="Gather more information about your tickets. Create unlimited custom Ticket fields in LiveAgent. Follow the setup in the article and it will navigate you." hreflang="en-US">Learn how to setup Ticket fields</a></p> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Povezani članci</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/funkcionalnosti/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr" onover-preload="1"><img alt="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." data-src="https://www.liveagent.hr/wp/urlslab-download/ce8e61043ebf905978e9ec463f1bf554/1728898484_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.hr/funkcionalnosti/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr" onover-preload="1">Funkcionalnosti</a></p><p class="urlslab-rel-res-item-summary">Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available.</p><a href="https://www.liveagent.hr/funkcionalnosti/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." class="urlslab-rel-res-item-arrow" hreflang="hr" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/funkcionalnosti/oznake/" title="Prilagodite i unaprijedite vaš tijek rada koristeći oznake. Pogledajte sadržaj svakog tiketa i kategorizirajte ih po temama ili segmentima." hreflang="hr" onover-preload="1"><img alt="Prilagodite i unaprijedite vaš tijek rada koristeći oznake. Pogledajte sadržaj svakog tiketa i kategorizirajte ih po temama ili segmentima." data-src="https://assets.flowhunt.io/screenshots/67d5c5549ec509e6/2482c25261e2bc35/1729045816_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.hr/funkcionalnosti/oznake/" title="Prilagodite i unaprijedite vaš tijek rada koristeći oznake. Pogledajte sadržaj svakog tiketa i kategorizirajte ih po temama ili segmentima." hreflang="hr" onover-preload="1">Oznake</a></p><p class="urlslab-rel-res-item-summary">Prilagodite i unaprijedite vaš tijek rada koristeći oznake. Pogledajte sadržaj svakog tiketa i kategorizirajte ih po temama ili segmentima.</p><a href="https://www.liveagent.hr/funkcionalnosti/oznake/" title="Prilagodite i unaprijedite vaš tijek rada koristeći oznake. Pogledajte sadržaj svakog tiketa i kategorizirajte ih po temama ili segmentima." class="urlslab-rel-res-item-arrow" hreflang="hr" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/funkcionalnosti/agenti/" title="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." hreflang="hr" onover-preload="1"><img alt="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." data-src="https://www.liveagent.hr/wp/urlslab-download/eb52416ec86253966ddcb13b67986ce1/1729008921_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.hr/funkcionalnosti/agenti/" title="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." hreflang="hr" onover-preload="1">Agenti</a></p><p class="urlslab-rel-res-item-summary">U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika.</p><a href="https://www.liveagent.hr/funkcionalnosti/agenti/" title="U LiveAgent-u agenti i predstavnici kupaca s administratorskom ulogom mogu također nadzirati i konfigurirati sustav. Pročitajte više o vrstama korisnika." class="urlslab-rel-res-item-arrow" hreflang="hr" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/predlosci/tiketing/" title="Predlošci za tiketing, spremni za korištenje, koji skraćuju vrijeme potrebno za odgovor i pružaju dosljedno iskustvo korisničke službe." hreflang="hr" onover-preload="1"><img alt="Predlošci za tiketing, spremni za korištenje, koji skraćuju vrijeme potrebno za odgovor i pružaju dosljedno iskustvo korisničke službe." data-src="https://assets.flowhunt.io/screenshots/67d5c5549ec509e6/8ca4815df6e3d733/1728964516_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.hr/predlosci/tiketing/" title="Predlošci za tiketing, spremni za korištenje, koji skraćuju vrijeme potrebno za odgovor i pružaju dosljedno iskustvo korisničke službe." hreflang="hr" onover-preload="1">Predlošci za tiketing</a></p><p class="urlslab-rel-res-item-summary">Poboljšajte korisničku podršku besplatnim predlošcima za tiketing od LiveAgent-a! Naša rješenja skraćuju vrijeme odgovora i osiguravaju dosljedno iskustvo korisničke službe. Prilagodite odgovore, povećajte produktivnost i zadovoljstvo klijenata. Isprobajte ih besplatno!</p><a href="https://www.liveagent.hr/predlosci/tiketing/" title="Predlošci za tiketing, spremni za korištenje, koji skraćuju vrijeme potrebno za odgovor i pružaju dosljedno iskustvo korisničke službe." class="urlslab-rel-res-item-arrow" hreflang="hr" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/probni-period/" class="Button Button--full" title="Razmišljate o implementaciji LiveAgent-ovog help desk softvera? Popunite svoje detalje i započnite besplatno probno razdoblje. Kreditna kartica nije potrebna." hreflang="hr" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Želite li saznati više o LiveAgent-u? Zatražite besplatan demo kako bi saznali više o LiveAgent-u i kako vam može pomoći da uspijete." hreflang="hr" onover-preload="1"> <span>Dogovorite demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/nagrade/" title="Capterra" hreflang="hr" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="G2 Crowd" hreflang="hr" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagrade/" title="GetApp" hreflang="hr" onover-preload="1"> <img alt="GetApp" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_getapp.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#star-solid"></use></svg> </div> </li> </ul> </div> <div class="GoodHands__image"> <picture><img alt="Dogovorite demo" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/goodhands_image.png?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-19 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43">LiveAgent</div><div class="menu-footer-top-liveagent-croatian-container"><ul id="menu-footer-top-liveagent-croatian" class="menu"><li id="menu-item-932478"><a href="https://www.liveagent.hr/cjenik/" urlslab_href_old="/cijene/" title="LiveAgent nudi planove koji počinju od 15 $ po agentu mjesečno i uključuju tiketiranje putem e-pošte, značajku chata uživo, bazu znanja i još mnogo toga. Cijeli paket dostupan je za 69 $ po agentu mjesečno." hreflang="hr" onover-preload="1">Plaćanje</a></li> <li id="menu-item-743499"><a href="https://www.liveagent.hr/funkcionalnosti/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="hr" onover-preload="1">Funkcionalnosti</a></li> <li id="menu-item-743500"><a href="https://www.liveagent.hr/integracije/" title="Maksimizirajte korisničko iskustvo s LiveAgent integracijama i proširite funkcionalnosti vašeg podrškog softvera jednostavno i učinkovito!" hreflang="hr" onover-preload="1">Integracije</a></li> <li id="menu-item-400556"><a href="https://www.liveagent.hr/alternative/" title="Izvrsna korisnička usluga započinje usporedbom određenih help desk softvera. Isprobajte LiveAgent s 14-dnevnim besplatnim probnim razdobljem. Izgradite odnose i povećajte prodaju." hreflang="hr" onover-preload="1">Alternative</a></li> <li id="menu-item-818024"><a href="https://www.liveagent.hr/obilazak-2/" urlslab_href_old="/obilazak/" title="Upoznajte se s LiveAgent-om i otkrijte sve nevjerojatne alate i značajke u našoj višekanalnoj help desk aplikaciji. Isprobajte ga danas i poboljšajte svoju korisničku uslugu." hreflang="hr" onover-preload="1">Obilazak</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-21 widget_nav_menu"><div class="Footer__top__column__title h5">Podrška</div><div class="menu-footer-top-support-croatian-container"><ul id="menu-footer-top-support-croatian" class="menu"><li id="menu-item-400565"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Portal za podršku</a></li> <li id="menu-item-400569"><a href="https://www.liveagent.hr/migracija/" title="Migrirajte svoje podatke na LiveAgent jednostavno i bez stresa uz pomoć naših unaprijed napravljenih dodataka ili uz podršku naših tehničkih stručnjaka. Iskoristite besplatni probni period od 14 ili 30 dana i otkrijte sve prednosti našeg sveobuhvatnog softvera za korisničku podršku. Uživajte u briljantnoj službi za korisnike, značajnim uštedama i podršci na 43 jezika. Pridružite se tisućama zadovoljnih korisnika i unaprijedite svoj proces podrške već danas!" hreflang="hr" onover-preload="1">Prebacivanje podataka</a></li> <li id="menu-item-400570"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Status sustava</a></li> <li id="menu-item-400571"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Zapis izmjena</a></li> <li id="menu-item-400574"><a href="https://www.liveagent.hr/zahtjev-za-ponudu/" title="Potrebni su vam konkretni odgovori na vaša konkretna pitanja u vezi s našim softverom? Kontaktirajte nas i izravno ćemo vam se javiti s odgovorima." hreflang="hr" onover-preload="1">Zahtjev za prijedlog</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-22 widget_nav_menu"><div class="Footer__top__column__title h5">Poduzeće</div><div class="menu-footer-top-company-croatian-container"><ul id="menu-footer-top-company-croatian" class="menu"><li id="menu-item-453624"><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title="LiveAgent je originalni softver korisničke podrške koji je razvila tvrtka Quality Unit. Osnivači su shvatili da je komunikacija s klijentima često neefikasna te su odlučili razviti supersposobni alat korisničke podrške s live chatom, tiketingom i drugim mogućnostima. Danas, LiveAgent služi preko 150 milijuna korisnika i preko 40.000 poduzeća diljem svijeta. Tvrtka teži tome da ponudi inovativan alat koji nastavlja evoluirati u skladu s potrebama klijenata, dok je misija da stvori funkcionalan, cjenovno prihvatljiv i koristan softver. Vizija tvrtke je da smjesti korisničku podršku u centar svakog posla te da odlična korisnička služba postane standardna praksa." hreflang="hr" onover-preload="1">O nama</a></li> <li id="menu-item-400492"><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1">Nagrade & certifikati</a></li> <li id="menu-item-743432"><a href="https://www.liveagent.hr/price-o-uspjehu/" title="Softver LiveAgent nudi mogućnosti za upravljanje emailovima, podršku, telefonsku podršku, pozivni centar i upravljanje pritužbama. Također nudi mogućnosti integracija, podršku i blog te izradu akademija i Predložaka. LiveAgent nudi i korisničku službu, VoIP partnerstvo i affiliate program. Sva prava pridržana © 2004-2023 Quality Unit, LLC." hreflang="hr" onover-preload="1">Recenzije korisnika</a></li> <li id="menu-item-400494"><a href="/integracije#voip-partneri/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="hr" onover-preload="1">VoIP partneri</a></li> <li id="menu-item-400497"><a href="https://www.liveagent.hr/affiliate-program/" title="Pridružite se LiveAgent-ovom affiliate programu i ostvarite izvješća o prodaji, prometu i izvedbi u stvarnom vremenu. Unaprijedite korisničku podršku uz naš višekanalni help desk softver. Počnite zarađivati već danas!" hreflang="hr" onover-preload="1">Affiliate program</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-23 widget_nav_menu"><div class="Footer__top__column__title h5">Naučite</div><div class="menu-footer-top-learn-croatian-container"><ul id="menu-footer-top-learn-croatian" class="menu"><li id="menu-item-400529"><a href="/blog/" title="Otkrijte najnovije vijesti i savjete o korisničkoj podršci s fokusom na help desk softver i zadovoljstvo kupaca. Naučite kako izgraditi bazu vjernih klijenata i održati svoj tim produktivnim uz LiveAgent. Pridružite se našoj zajednici zadovoljnih korisnika i unaprijedite svoju korisničku podršku." hreflang="hr" onover-preload="1">Blog</a></li> <li id="menu-item-743465"><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="hr" onover-preload="1">Rječnik</a></li> <li id="menu-item-743473"><a href="https://www.liveagent.hr/akademija/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="hr" onover-preload="1">Akademija</a></li> <li id="menu-item-743476"><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci</a></li> <li id="menu-item-400538"><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte svoju vještinu tipkanja s LiveAgent-ovim besplatnim testom tipkanja. Saznajte koliko brzo tipkate u roku od nekoliko minuta i besplatno vježbajte kako biste napredovali." hreflang="hr" onover-preload="1">Test tipkanja</a></li> <li id="menu-item-743477"><a href="https://www.liveagent.hr/kalkulator-troskova/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. 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Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP telefonski sustavi</a></li> <li id="menu-item-743503"><a href="https://www.liveagent.hr/samoposluzni-softver/" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr" onover-preload="1">Samoposlužni softver</a></li> <li id="menu-item-743504"><a href="https://www.liveagent.hr/softver-dolazni-poziv-call-centar/" title="Otkrijte kako LiveAgent softver za dolazne pozive pomaže tvrtkama da poboljšaju korisničko iskustvo i povećaju prodaju pomoću IVR tehnologije, pametnog usmjeravanja poziva i integriranog video chata. 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