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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Isprobajte besplatno, bez kreditne kartice, i uživajte u vrhunskim značajkama za korisničku podršku." hreflang="hr" onover-preload="1">Live chat<div class="menu-item-description">Najbrži chat uživo na tržištu</div></a></li> </ul> </li> <li id="menu-item-357306" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357306"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-970838" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970838"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#thumbsup"></use></svg><a href="https://www.liveagent.hr/softver-za-korisnicku-podrsku-na-drustvenim-mrezama/" title="Upravljajte porukama na društvenim mrežama s LiveAgent-om! Povežite kanale, organizirajte tikete i osigurajte vrhunsku podršku. Besplatno isprobajte!" hreflang="hr" onover-preload="1">Društveni mediji<div class="menu-item-description">Odgovorite svojim pratiteljima izravno iz LiveAgenta</div></a></li> <li id="menu-item-695149" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-695149"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#phone"></use></svg><a href="/softver-za-pozivni-centar/" title="Otkrijte vrhunski softver za pozivni centar s LiveAgentom bez troškova postavljanja i kreditne kartice. Uživajte u kristalno čistim zvukovima i naprednim značajkama, poput IVR-a i pametnog preusmjeravanja poziva. Isprobajte besplatno i unaprijedite korisničku podršku uz naš cloud-based sustav." hreflang="hr" onover-preload="1">Pozivni centar<div class="menu-item-description">Ugrađeni call centar softver</div></a></li> <li id="menu-item-970839" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-970839"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#lightbulb"></use></svg><a href="https://www.liveagent.hr/liveagent-softver-za-bazu-znanja/" title="Stvorite personaliziranu bazu znanja uz LiveAgent! Poboljšajte podršku, smanjite tikete i pružite brzo, samouslužno iskustvo. Probajte besplatno!" hreflang="hr" onover-preload="1">Baza znanja<div class="menu-item-description">Pružite mogućnosti samoposluživanja</div></a></li> </ul> </li> <li id="menu-item-357287" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357287"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">Koristi se za</a> <ul class="sub-menu"> <li id="menu-item-357384" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-357384"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-business-solutions"></use></svg><a href="https://www.liveagent.hr/posao/" title='Prilagodljiv softver za korisničku podršku za sve poslovne modele. Isprobajte LiveAgent besplatno 30 dana i unaprijedite svoj tim!"' hreflang="hr" onover-preload="1">Poslovna rješenja<div class="menu-item-description">Različita poduzeća, različita rješenja</div></a></li> <li id="menu-item-357374" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-357374"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#shop"></use></svg><a href="https://www.liveagent.hr/industrija/" title='LiveAgent: Višekanalni softver za korisničku podršku prilagođen svim industrijama. Isprobajte besplatno 30 dana, bez kreditne kartice!"' hreflang="hr" onover-preload="1">Rješenja za industrije<div class="menu-item-description">Prilagodba LiveAgent-a za svaku industriju</div></a></li> <li id="menu-item-738565" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-738565"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-use-cases"></use></svg><a href="https://www.liveagent.hr/price-o-uspjehu/" title="Discover inspiring success stories of businesses using LiveAgent to boost customer support, satisfaction, and loyalty. Start your free trial!" hreflang="hr" onover-preload="1">Slučajevi korištenja<div class="menu-item-description">Jedan proizvod, više scenarija korištenja</div></a></li> </ul> </li> <li id="menu-item-357288" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357288"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">Integracija</a> <ul class="sub-menu"> <li id="menu-item-357338" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-357338"><a href="/integracije/wordpress/" title="Postavite LiveAgent live chat na svoju WordPress stranicu za bolju podršku korisnicima. Jednostavna integracija i besplatan probni period!" hreflang="hr" onover-preload="1">WordPress</a></li> <li id="menu-item-357340" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-357340"><a href="/integracije/prestashop/" title="Otkrijte moć Prestashop-a, besplatnog eCommerce rješenja koje podržava više od 250.000 online trgovina globalno. Integrirajte ga s LiveAgent-ovim super brzim live chat widgetom za poboljšanu korisničku podršku i praćenje narudžbi. Izgradite svoju eCommerce stranicu uz jednostavne vodiče i uživajte u prednostima trenutne komunikacije i organizacije. Isprobajte besplatno i unaprijedite svoje poslovanje!" hreflang="hr" onover-preload="1">Prestashop</a></li> <li id="menu-item-357341" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-357341"><a href="/integracije/magento/" title="Integrirajte Magento 2 s LiveAgentom za automatsko primanje klijentovih informacija i olakšajte eCommerce podršku. Besplatan probni period!" hreflang="hr" onover-preload="1">Magento</a></li> <li id="menu-item-357345" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-357345"><a href="/integracije/shopify/" title="Integrirajte Shopify s LiveAgentom i dodajte live chat na svoju trgovinu za bolju korisničku podršku i povećanje angažmana klijenata!" hreflang="hr" onover-preload="1">Shopify</a></li> <li id="menu-item-357346" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-357346"><a href="/integracije/mailchimp/" title="Integrirajte Mailchimp s LiveAgent-om za jednostavno upravljanje email pretplatama i bržu komunikaciju. Isprobajte besplatno 30 dana!" hreflang="hr" onover-preload="1">Mailchimp</a></li> <li id="menu-item-357350" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-357350"><a href="/integracije/pipedrive/" title="Upravljajte potencijalnim kupcima i ponudama učinkovito s PipeDrive-om integriranim u LiveAgent! Ovaj jednostavan CRM alat omogućuje praćenje komunikacija, automatizaciju tijeka rada i generiranje izvješća. Saznajte kako ova integracija olakšava prodajne procese i povećava produktivnost vašeg tima. Isprobajte besplatno i iskoristite sve prednosti povezivanja PipeDrive-a s LiveAgent-om!" hreflang="hr" onover-preload="1">Pipedrive</a></li> <li id="menu-item-357351" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-357351">Slack</li> <li id="menu-item-738566" class="button-more-integrations menu-item menu-item-type-post_type_archive menu-item-object-ms_integrations menu-item-738566"><a href="https://www.liveagent.hr/integracije/" title="Maksimizirajte korisničko iskustvo s LiveAgent integracijama i proširite funkcionalnosti vašeg podrškog softvera jednostavno i učinkovito!" hreflang="hr" onover-preload="1">Više integracija</a></li> </ul> </li> </ul> </li> <li id="menu-item-357290" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357290"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">Resursi</a> <ul class="sub-menu"> <li id="menu-item-357295" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357295"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">Naučite</a> <ul class="sub-menu"> <li id="menu-item-738567" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-738567"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#graduation"></use></svg><a href="https://www.liveagent.hr/akademija/" title="Otkrijte sveobuhvatan vodič za korisničku podršku na LiveAgent Akademiji! Poboljšajte vještine i optimizirajte korisničko iskustvo." hreflang="hr" onover-preload="1">Akademija<div class="menu-item-description">Postanite stručnjak za korisničku podršku</div></a></li> <li id="menu-item-738568" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738568"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-templates"></use></svg><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci<div class="menu-item-description">Prilagodljivi obrasci za svaku prigodu</div></a></li> <li id="menu-item-886776" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886776"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-checklists"></use></svg><a href="/checklists/" title="Otkrijte raznolike kontrolne popise na LiveAgentu za organiziranje poslovnih procesa. Bez obzira trebate li pomoć u postavljanju društvenih medija, uključivanju SaaS klijenata, pokretanju podcasta ili dubinskoj analizi klijenata, naši popisi će vam olakšati posao i povećati učinkovitost. Idealno za timove korisničke službe, marketinške stručnjake i HR regrutere. Posjetite nas i unaprijedite svoj radni tijek!" hreflang="hr" onover-preload="1">Kontrolni popisi<div class="menu-item-description">Kako upravljati svojim procesom</div></a></li> </ul> </li> <li id="menu-item-357308" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357308"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357324" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-357324"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#pencil"></use></svg><a href="/blog/" title="Otkrijte najnovije vijesti i savjete o korisničkoj podršci s fokusom na help desk softver i zadovoljstvo kupaca. Naučite kako izgraditi bazu vjernih klijenata i održati svoj tim produktivnim uz LiveAgent. Pridružite se našoj zajednici zadovoljnih korisnika i unaprijedite svoju korisničku podršku." hreflang="hr" onover-preload="1">Blog<div class="menu-item-description">Vijesti o korisničkoj podršci i LiveAgent-u</div></a></li> <li id="menu-item-738569" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-738569"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-glossary"></use></svg><a href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title='Sveobuhvatan rječnik korisničke podrške: naučite sve pojmove help desk softvera na jednom mjestu. Brzo pronađite što vam treba!"' hreflang="hr" onover-preload="1">Rječnik<div class="menu-item-description">Naučite terminologiju korisničke podrške</div></a></li> <li id="menu-item-357312" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-357312"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portal za podršku<div class="menu-item-description">How-to članci i vodiči</div></a></li> </ul> </li> <li id="menu-item-357309" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357309"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">sub</a> <ul class="sub-menu"> <li id="menu-item-357390" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-357390"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-typing-test"></use></svg><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte brzinu tipkanja uz LiveAgent! Poboljšajte produktivnost, pružite brze odgovore i povećajte zadovoljstvo korisnika. Isprobajte besplatno!" hreflang="hr" onover-preload="1">Test tipkanja<div class="menu-item-description">Unaprijedite vašu brzinu tipkanja</div></a></li> <li id="menu-item-961718" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961718"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#menu-reviews"></use></svg><a href="https://www.liveagent.hr/reviews/" title='Discover top software reviews for help desks, email management, live chats, and more. Find the best tools for your business needs now!"' hreflang="hr" onover-preload="1">Recenzije<div class="menu-item-description">Pogledajte recenzije značajki softvera.</div></a></li> </ul> </li> <li id="menu-item-357296" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-357296"><a href="#" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr">Poduzeće</a> <ul class="sub-menu"> <li id="menu-item-357364" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-357364"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#heart"></use></svg><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title='LiveAgent je vodeći softver korisničke podrške s live chatom i tiketingom, služi 150M+ korisnika i 40K+ poduzeća diljem svijeta."' hreflang="hr" onover-preload="1">O nama<div class="menu-item-description">Upoznajte tim iza proizvoda</div></a></li> <li id="menu-item-357382" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-357382"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#trophy"></use></svg><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1">Nagrade<div class="menu-item-description">Naše nagrade i uspjesi</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-738574" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-738574"><a href="https://www.liveagent.hr/funkcionalnosti/" title="Otkrijte sve moćne funkcionalnosti LiveAgent-a za višekanalnu podršku. Poboljšajte korisničko iskustvo uz napredne alate!" hreflang="hr" onover-preload="1">Funkcionalnosti</a></li> <li id="menu-item-803032" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803032"><a href="https://www.liveagent.hr/cjenik/" urlslab_href_old="/cijene/" title='Pristupačni planovi za korisničku podršku od $15/mj! Tiketing, chat, integracije i više. Isprobajte besplatno bez kreditne kartice!"' hreflang="hr" onover-preload="1">Cijene</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/probni-period/" class="Button Button--outline" title="Registrirajte se za besplatno 14-dnevno probno razdoblje uz LiveAgent i otkrijte vrhunske alate za korisničku podršku!" hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent račun i upravljajte korisničkom podrškom jednostavno i učinkovito!" hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Zatražite demo LiveAgent-a i otkrijte kako poboljšati korisničku podršku. Isprobajte sve značajke uživo!" hreflang="hr" onover-preload="1"> <span>Demo</span> </a> <a href="/probni-period/" class="Button Button--outline" title="Registrirajte se za besplatno 14-dnevno probno razdoblje uz LiveAgent i otkrijte vrhunske alate za korisničku podršku!" hreflang="hr" onover-preload="1"> <span>Besplatna proba</span> </a> <a href="/prijava/" class="Button Button--login" title="Prijavite se u svoj LiveAgent račun i upravljajte korisničkom podrškom jednostavno i učinkovito!" hreflang="hr" onover-preload="1"> <span>Prijava</span> <span class="tooltip">Prijava</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-hr" lang="hr"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Bliski istok</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/markeri/" title="Открийте важността на маркерите в Help Desk. Организирайте тикети и подобрете ефективността с LiveAgent. Пробвайте безплатно!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/oznaceni/" title="Zlepšete efektivitu a kvalitu zákaznického servisu pomocí označení v systému LiveAgent. Organizujte a kategorizujte tikety pro rychlejší dobu odezvy a vyšší spokojenost zákazníků. Vyzkoušejte zdarma!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="Alt-i-en helpdesk-software: 24/7 support, ingen kreditkortkrav, og 30 dages gratis prøve. Forbedr kundeservice med LiveAgent i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/markierungen/" title="Passen Sie Ihren Workflow mit Markierungen an und verbessern Sie ihn. Sie können Tickets mit Phrasen Ihrer Wahl versehen, sodass Ihrer Flexibilität keine Grenzen gesetzt sind." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/sildid/" title="Kasutajatoe sildid LiveAgentis aitavad kategoriseerida sedeleid, parandada töövoogu ja tõsta kliendirahulolu. Proovi tasuta!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/etiquetas/" title='Organiza y categoriza tickets fácilmente con etiquetas en LiveAgent. Mejora eficiencia, flujos personalizados e informes detallados. ¡Pruébalo gratis!"' hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/tags/" title="Organisez et optimisez votre support client avec les tags LiveAgent : améliorez la productivité, les réponses rapides et la satisfaction client." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/etiketes/" title="Οργανώστε την υποστήριξή σας με ετικέτες στο LiveAgent. Βελτιώστε την αποδοτικότητα και την εξυπηρέτηση πελατών! Δωρεάν δοκιμή." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </span> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/tag/" title="Organizza e migliora il supporto clienti con i tag di LiveAgent. Filtra, automatizza e personalizza i ticket per massima efficienza!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/tagi/" title="Organizējiet un uzlabojiet klientu apkalpošanu ar LiveAgent tagiem. Palieliniet efektivitāti un apmierinātību! 30 dienu bezmaksas izmēģinājums." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/zymos/" title="Atraskite kaip „LiveAgent“ žymos gali padidinti agentų efektyvumą ir pagerinti klientų aptarnavimą. Lengvai kurkite ir pritaikykite žymas, stebėkite ataskaitas ir segmentuokite bilietus. Išbandykite nemokamai!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/cimkek/" title="Szervezze ügyfélszolgálati jegyeit hatékonyan a LiveAgent címkékkel. Javítsa a munkafolyamatot automatizálással!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/functies/tags/" title="Ontdek hoe tags uw helpdesk kunnen transformeren met LiveAgent! Categoriseer en orden tickets efficiënt, verhoog de productiviteit van uw team en verbeter klanttevredenheid. Probeer gratis en pas uw workflow aan met krachtige tagfuncties. Bezoek nu en til uw klantenservice naar een hoger niveau!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/funksjoner/tags/" title="Organiser billetter effektivt med tags i LiveAgent. Forbedre responstid, kundeservice og agentproduktivitet. Prøv gratis i 30 dager!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/tagi/" title="Tagi w LiveAgent ułatwiają zarządzanie zgłoszeniami, filtrowanie i raportowanie. Twórz niestandardowe przepływy pracy i raporty. Sprawdź!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/etichete/" title="Organizează-ți tichetele rapid cu etichete LiveAgent! Crește eficiența agenților și îmbunătățește suportul clienților. Încearcă gratuit!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/tegi/" title="Упростите управление тикетами с тегами в Help Desk от LiveAgent. Попробуйте бесплатно и улучшите обслуживание клиентов!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/znacky/" title="Značky v LiveAgente umožňujú efektívne organizovať a manažovať pracovné postupy pomocou krátkych slov na označovanie tiketov. Pridávajte ich manuálne alebo automaticky, vyhľadávajte tikety podľa značiek a využívajte ich pri pravidlách. Zjednodušte si procesy s prehľadmi a reportmi podľa značiek. Prispôsobte si značky podľa vlastných potrieb a začnite zdarma bez záväzkov!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/oznake/" title="Oznake v LiveAgent izboljšajo organizacijo in učinkovitost podpore. Kategorizirajte zahtevke in povečajte zadovoljstvo strank!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/biaoqian/" title="了解如何通过 LiveAgent 使用标签来优化帮助台 Ticket 的组织和分类，提高代理效率和客户满意度。立即注册体验 14 天免费试用，无需信用卡，提高您的客户服务水平！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/mga-tag/" title="Pinapadali ng LiveAgent Tags ang pag-aayos at pag-kategorya ng mga tiket para sa mas mabilis na tugon at mas mataas na kasiyahan ng kustomer. Subukan nang libre!" hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/cac-the/" title='Tăng hiệu suất làm việc với thẻ hỗ trợ từ LiveAgent! Sắp xếp, phân loại phiếu dễ dàng, cải thiện dịch vụ khách hàng. Dùng thử miễn phí!"' hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Bliski istok</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/tags/" title="نظّم تذاكر الدعم بفعالية مع العلامات الدلالية من LiveAgent لتحسين الإنتاجية، سرعة الاستجابة، ورضا العملاء. جرّب الآن مجانًا!" hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/tags/" title="Enhance your customer service with LiveAgent's help desk tags. Organize and categorize tickets efficiently using tags, automation rules, and reports to boost agent productivity, improve response times, and increase customer satisfaction and revenue. Try LiveAgent's tag features with a free trial today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/tags/" title="Organize e automatize seu help desk com tags do LiveAgent! Melhore eficiência, tempos de resposta e satisfação do cliente. Experimente grátis!" hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.71" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopirano!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.liveagent.hr/funkcionalnosti/oznake/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.hr/funkcionalnosti/" href="https://www.liveagent.hr/funkcionalnosti/" title="Otkrijte sve moćne funkcionalnosti LiveAgent-a za višekanalnu podršku. Poboljšajte korisničko iskustvo uz napredne alate!" hreflang="hr" onover-preload="1"><span itemprop="name">Funkcionalnosti</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Oznake</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-oznake">Oznake</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Oznake u LiveAgent-u poboljšavaju organizaciju i efikasnost korisničke podrške omogućujući kategorizaciju i filtriranje tiketa. Povećavaju zadovoljstvo klijenata i prodaju. Dostupne su razne integracije, a korištenje je besplatno na probni period.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Kategorije:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.hr/funkcionalnosti/#upravljanje-tiketima" title="Upravljanje tiketima" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Upravljanje tiketima </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Dostupno u:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.hr/cjenik/" title="Small" urlslab_href_old="/cijene/" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Small </a> </li> <li> <a href="https://www.liveagent.hr/cjenik/" title="Medium" urlslab_href_old="/cijene/" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="https://www.liveagent.hr/cjenik/" title="Large" urlslab_href_old="/cijene/" hreflang="hr" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-are-tags" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Što su oznake?</span></a><a href="#h-primjeri-oznaka" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Primjeri oznaka</span></a><a href="#h-primjer-1" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Primjer #1</span></a><a href="#h-primjer-2" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Primjer #2</span></a><a href="#h-primjer-3" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Primjer #3</span></a><a href="#h-kako-moete-koristiti-oznake" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Kako možete koristiti oznake?</span></a><a href="#h-koje-su-prednosti-koritenja-oznaka" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Koje su prednosti korištenja oznaka?</span></a><a href="#h-poboljana-efikasnost-i-produktivnost-agenta" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Poboljšana efikasnost i produktivnost agenta</span></a><a href="#h-poboljana-brzina-odgovora-i-korisnika-usluga" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Poboljšana brzina odgovora i korisnička usluga</span></a><a href="#h-poboljano-zadovoljstvo-klijenata-njihovo-zadravanje-i-prodaje" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Poboljšano zadovoljstvo klijenata, njihovo zadržavanje i prodaje</span></a><a href="#h-kako-kreirati-oznake-unutar-liveagent-a" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Kako kreirati oznake unutar LiveAgent-a</span></a><a href="#h-kako-kreirati-pravilo-automatizacije-koje-automatski-dodaje-oznake-tiketima" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Kako kreirati pravilo automatizacije koje automatski dodaje oznake tiketima</span></a><a href="#h-kreiranje-izvjetaja-oznaka" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Kreiranje izvještaja oznaka</span></a><a href="#h-koje-vrste-izvjea-oznaka-moete-kreirati-unutar-liveagent-a" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Koje vrste izvješća oznaka možete kreirati unutar LiveAgent-a?</span></a><a href="#h-opcije-prikaza-stupci" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Opcije prikaza (stupci):</span></a><a href="#h-koritenje-izvjea-oznaka-s-api-jem" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Korištenje izvješća oznaka s API-jem</span></a><a href="#h-prilagodba-oznaka" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Prilagodba oznaka</span></a><a href="#h-kako-modificirati-oznake" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Kako modificirati oznake?</span></a><a href="#h-izvori-baze-znanja" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. Isprobajte besplatno 30 dana!" hreflang="hr"><span class="FilterMenu__item-title js-toc__item-title">Izvori baze znanja</span></a><a href="#h-spremni-kreirati-prilagoene-oznake" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Oznake u LiveAgent-u olakšavaju organizaciju tiketa, povećavaju efikasnost i zadovoljstvo klijenata. 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9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <div class="wp-block-group Post__content__whatis-headline"><div class="wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow"> <h2 class="wp-block-heading" id="h-what-are-tags"><strong>Što su oznake?</strong></h2> <p>Oznake se mogu definirati kao naljepnice na tiketima korisničke podrške. Primarno se koriste za organizaciju i kategorizaciju tiketa ali i kao brzi pretpregled sadržaja tiketa. Oznake se obično smatraju jednom od ključnih značajki softvera korisničke podrške, jer vam mogu pomoći razlikovati različite korisničke segmente i teme podrške na brz i lak način.</p> </div></div> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2019/09/Ticketing-tags.png" data-lightbox="gallery" title="App - Uploads - 2019 - 09 - Ticketing Tags.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/b09364c36d8a3677dfbc62d1907f3084/Ticketing-tags-1024x558.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/fd47e07ecc157c76e30bd8f4f6d2e9a6/Ticketing-tags-300x164.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/3adde4edc0359ebc1de15299d0c80cc0/Ticketing-tags-768x419.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/f496798a450f4afa1fed947d0c47b80b/Ticketing-tags-92x50.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/558dcc5ec513824e17b46d4bc7dafb91/Ticketing-tags-46x25.png.webp 46w, https://www.liveagent.hr/wp/urlslab-download/9df0c8764a62faa1d450ebaa37988c99/Ticketing-tags-614x335.png.webp 614w, https://www.liveagent.hr/wp/urlslab-download/5ef2c2ae4ffbd82e1efd67442a85e1ca/Ticketing-tags-700x382.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/8fb00a5e31005a1bfbdd3432064f0b44/Ticketing-tags-185x101.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/c0871cba987b40026251469f63f8d381/Ticketing-tags-110x60.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/99e53aee61db9d713016efc6e601dac3/Ticketing-tags-485x264.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/31bc325ba967379ebdc274a2f9682fba/Ticketing-tags-40x22.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/0fe576638cd6d09fb3a018c3323e782f/Ticketing-tags-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/c34e44958da42b135940d7caf94916de/Ticketing-tags-1024x558.png 1024w, https://www.liveagent.hr/wp/urlslab-download/ff79187f4bcc1b85648fc1d33dda1262/Ticketing-tags-300x164.png 300w, https://www.liveagent.hr/wp/urlslab-download/d696ad0425b259a5dee1548422fdca14/Ticketing-tags-768x419.png 768w, https://www.liveagent.hr/wp/urlslab-download/ef7bf05d429b0e8472d31b787e83441a/Ticketing-tags-92x50.png 92w, https://www.liveagent.hr/wp/urlslab-download/d0aec9f6a6d8e219f9a2ac48fffa6bfc/Ticketing-tags-46x25.png 46w, https://www.liveagent.hr/wp/urlslab-download/4e64d82815ce434146190e0e84f4e73d/Ticketing-tags-614x335.png 614w, https://www.liveagent.hr/wp/urlslab-download/09f9c328a14422f2f9ed591d6cc11106/Ticketing-tags-700x382.png 700w, https://www.liveagent.hr/wp/urlslab-download/75828f5616b978ef8bf464b407e757a5/Ticketing-tags-185x101.png 185w, https://www.liveagent.hr/wp/urlslab-download/d9af44298f564228b239ce49d81db307/Ticketing-tags-110x60.png 110w, https://www.liveagent.hr/wp/urlslab-download/59aa73ddc6713bf1c53dafa4957be0cc/Ticketing-tags-485x264.png 485w, https://www.liveagent.hr/wp/urlslab-download/7b292fbad737682210a9d5218681e9c0/Ticketing-tags-40x22.png 40w, https://www.liveagent.hr/wp/urlslab-download/ed43b30feb8fc86f5a7a1f3ff447400b/Ticketing-tags-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/b09364c36d8a3677dfbc62d1907f3084/Ticketing-tags-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="558" alt="Universal inbox ticketing tags" class="wp-image-223401" data-src="https://www.liveagent.hr/wp/urlslab-download/c34e44958da42b135940d7caf94916de/Ticketing-tags-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure></div> <h2 id="h-primjeri-oznaka">Primjeri oznaka</h2> <h3 id="h-primjer-1">Primjer #1</h3> <p>Možete postaviti pravilo automatizacije koje automatski dodjeljuje oznake “prodaja” ili “pretprodaja” za svaki tiket koji sadrži riječi “naplata” ili “cijena”.</p> <h3 id="h-primjer-2">Primjer #2</h3> <p>Možete dodijeliti oznaku “Twitter” tag svakom tiketu s <a href="https://www.liveagent.hr/funkcionalnosti/twitter/" urlslab_href_old="https://www.liveagent.hr/features/twitter/" title="Integrirajte Twitter s LiveAgentom za brzu podršku korisnicima! Nadzor brenda, pravovremeni odgovori i bolja korisnička iskustva." hreflang="hr" onover-preload="1">Twittera</a> kako bi ga lakše pronašli unutar vaše korisničke podrške. S druge strane, možete kreirati oznaku “hitno”, kako bi vam pomogla filtrirati hitne tikete s Twittera.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-Create-filter.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup Create Filter.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/d97dc7e00beccc9c010b87aa68b13d23/Mockup-Create-filter.png.webp 1009w, https://www.liveagent.hr/wp/urlslab-download/d4e2662d48f36833a39680e6e14a36b3/Mockup-Create-filter-300x217.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/be8f12df85a36b217564726d0a157f63/Mockup-Create-filter-768x555.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/79204ff5134b6b0b9a64f9d17bcd4ce6/Mockup-Create-filter-69x50.png.webp 69w, https://www.liveagent.hr/wp/urlslab-download/d232e38eed6cd4105d387018dd31c64d/Mockup-Create-filter-35x25.png.webp 35w, https://www.liveagent.hr/wp/urlslab-download/1f0462867bda2e90c43204ee4b666eaa/Mockup-Create-filter-464x335.png.webp 464w, https://www.liveagent.hr/wp/urlslab-download/17663255d6f3afdce51bc7558a7f54d2/Mockup-Create-filter-554x400.png.webp 554w, https://www.liveagent.hr/wp/urlslab-download/2163ef55035717299ac00c8a47b0b635/Mockup-Create-filter-185x134.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/a36caadfa854331b43d7a9d780bad123/Mockup-Create-filter-110x79.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/36b1ef83d4ccb33f597b081eac0138fc/Mockup-Create-filter-485x350.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/7f44626b46603c0a35c93020c81b2a96/Mockup-Create-filter-30x22.png.webp 30w, https://www.liveagent.hr/wp/urlslab-download/2ac4d89e5a372eb2c726c87954899608/Mockup-Create-filter-250x181.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1009px) 100vw, 1009px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/4890354e1bfb80cc26fa1c81c84e870b/Mockup-Create-filter.png 1009w, https://www.liveagent.hr/wp/urlslab-download/0debf3e0fc6c588607af33f471cb58f3/Mockup-Create-filter-300x217.png 300w, https://www.liveagent.hr/wp/urlslab-download/75ca7d209a55fca7b599f00bf4cc76d3/Mockup-Create-filter-768x555.png 768w, https://www.liveagent.hr/wp/urlslab-download/a65e484a1abdc256ba592a206fd11abc/Mockup-Create-filter-69x50.png 69w, https://www.liveagent.hr/wp/urlslab-download/64c248061601de9696b7990a1f2bfe51/Mockup-Create-filter-35x25.png 35w, https://www.liveagent.hr/wp/urlslab-download/d19fdcee0bc0d6fe443ef074bd475949/Mockup-Create-filter-464x335.png 464w, https://www.liveagent.hr/wp/urlslab-download/d1bee2425f357f042e449b0095d86d73/Mockup-Create-filter-554x400.png 554w, https://www.liveagent.hr/wp/urlslab-download/152f12d9a3cd8b4ecd73942292d9d2be/Mockup-Create-filter-185x134.png 185w, https://www.liveagent.hr/wp/urlslab-download/b813c2a41f363e0879540393f02d46c1/Mockup-Create-filter-110x79.png 110w, https://www.liveagent.hr/wp/urlslab-download/ceece9524aab795f8c9785d4c233ea79/Mockup-Create-filter-485x350.png 485w, https://www.liveagent.hr/wp/urlslab-download/af38e239cc8b290956f8bca567c49011/Mockup-Create-filter-30x22.png 30w, https://www.liveagent.hr/wp/urlslab-download/a9547d943fd187dbb995d17783984977/Mockup-Create-filter-250x181.png 250w" urlslab-lazy="yes" sizes="(max-width: 1009px) 100vw, 1009px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/d97dc7e00beccc9c010b87aa68b13d23/Mockup-Create-filter.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1009" height="729" alt="Create filter" class="wp-image-201625" data-src="https://www.liveagent.hr/wp/urlslab-download/4890354e1bfb80cc26fa1c81c84e870b/Mockup-Create-filter.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure></div> <h3 id="h-primjer-3">Primjer #3</h3> <p>Sustav može automatski dodijeliti oznaku dodijeljenog odjela kao što je “marketing” ili “IT podrška”, temeljeno na odjelu kojem je tiket dodijeljen. Dodjela oznaka na ovaj način jasno pokazuje tko je <a href="https://www.liveagent.hr/funkcionalnosti/odgovornost/" urlslab_href_old="https://www.liveagent.hr/features/odgovornost/" title="Otkrijte značajku odgovornosti u LiveAgentu koja omogućuje transparentno praćenje agenata odgovornih za tikete podrške. Povećajte efikasnost, smanjite zbrku i poboljšajte zadovoljstvo korisnika. Isprobajte besplatno i unaprijedite svoj tim uz jednostavnu integraciju." hreflang="hr" onover-preload="1">odgovoran</a> za rješavanje svakog tiketa.</p> <h2 id="h-kako-moete-koristiti-oznake">Kako možete koristiti oznake?</h2> <p>Kao LiveAgent korisnik, možete:</p> <ul class="wp-block-list"><li>Dodavati oznake ručno ili automatski i koristiti ih za kreiranje prilagođenog tijeka rada.</li><li>Filtrirati tikete po oznakama.</li><li>Organizirati tikete vaše korisničke podrške.</li><li>Koristiti oznake u vašim pravilima automatizacije (<a href="https://www.liveagent.hr/funkcionalnosti/pravila/" urlslab_href_old="https://www.liveagent.hr/features/pravila/" title="Automatizirajte zadatke uz pravila u LiveAgent-u, smanjite troškove, ubrzajte rad i povećajte zadovoljstvo klijenata. Isprobajte besplatno!" hreflang="hr" onover-preload="1">Pravila</a>, <a href="https://www.liveagent.hr/funkcionalnosti/sporazum-o-razini-usluge-sla/" urlslab_href_old="https://www.liveagent.hr/features/sporazum-o-razini-usluge-sla/" title="Sporazum o razini usluge (SLA) osigurava kvalitetu i dostupnost usluge. Isprobajte besplatno s LiveAgent!" hreflang="hr" onover-preload="1">SLA pravila</a>, <a href="https://www.liveagent.hr/funkcionalnosti/vremenska-pravila/" urlslab_href_old="https://www.liveagent.hr/features/vremenska-pravila/" title="Automatizirajte korisničku podršku s vremenskim pravilima u LiveAgent-u! Smanjite greške, povećajte efikasnost i isprobajte besplatno!" hreflang="hr" onover-preload="1">Vremenska pravila</a>).</li><li>Kreirati izvješća oznaka za dobivanje dubljeg shvaćanja vrsta problema koje vaši agenti svakodnevno rješavaju.</li><li>Dodati više oznaka jednom tiketu</li></ul> <div class="wp-block-image"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2020/11/Adding-a-Tag-1.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Adding A Tag 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/63679e7a3613cee8fafc413a2f6f3a4b/Adding-a-Tag-1.png.webp 1920w, https://www.liveagent.hr/wp/urlslab-download/b715ef00d42c278774f7332a1dda9ecd/Adding-a-Tag-1-300x169.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/c490f1297bce537f67b481c648f8aa6b/Adding-a-Tag-1-1024x576.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/3859ee58b5b3b66575e1cecd01d63760/Adding-a-Tag-1-768x432.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/93b03666ead1bc2da3dd42abe4688c73/Adding-a-Tag-1-89x50.png.webp 89w, https://www.liveagent.hr/wp/urlslab-download/443aa363b990b43995d6b5c4bff28c3e/Adding-a-Tag-1-44x25.png.webp 44w, https://www.liveagent.hr/wp/urlslab-download/2675ea382ec18394a3964220d97368e5/Adding-a-Tag-1-596x335.png.webp 596w, https://www.liveagent.hr/wp/urlslab-download/8e9e94b85af3226c3798bbf70d4e7fba/Adding-a-Tag-1-700x394.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/40c8836dc1c4fb246a6e273ca89fcd29/Adding-a-Tag-1-185x104.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/32d287ee6dca54c4b441606e894f68f6/Adding-a-Tag-1-110x62.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/d3d2909741b15a94c5862f5cf88e89c2/Adding-a-Tag-1-485x273.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/f44c4f76147652805fa3d28e9c664f91/Adding-a-Tag-1-39x22.png.webp 39w, https://www.liveagent.hr/wp/urlslab-download/1c9d200773d004326b67c8d8a6dc535d/Adding-a-Tag-1-250x141.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1920px) 100vw, 1920px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/9b53bee3b8bb9251ae1db07236f3d1b7/Adding-a-Tag-1.png 1920w, https://www.liveagent.hr/wp/urlslab-download/496320094fc13cc9508c8581b4b4416d/Adding-a-Tag-1-300x169.png 300w, https://www.liveagent.hr/wp/urlslab-download/487139bef4e4432edf5c80c6cbf1fd9c/Adding-a-Tag-1-1024x576.png 1024w, https://www.liveagent.hr/wp/urlslab-download/8df970056745ac8f3cf52823e54cafd5/Adding-a-Tag-1-768x432.png 768w, https://www.liveagent.hr/wp/urlslab-download/d78111f33832162ad599eb941b7a84c9/Adding-a-Tag-1-89x50.png 89w, https://www.liveagent.hr/wp/urlslab-download/c77239e54e6d0bd70561009b44310f33/Adding-a-Tag-1-44x25.png 44w, https://www.liveagent.hr/wp/urlslab-download/741eaaf9c94188f451f4b4b43e1c4f49/Adding-a-Tag-1-596x335.png 596w, https://www.liveagent.hr/wp/urlslab-download/bcf13aa143d1ed2a96a559a4973fba26/Adding-a-Tag-1-700x394.png 700w, https://www.liveagent.hr/wp/urlslab-download/62beb32440900e497870f7e39638f422/Adding-a-Tag-1-185x104.png 185w, https://www.liveagent.hr/wp/urlslab-download/a686268726107fa5d521edbe1be98d40/Adding-a-Tag-1-110x62.png 110w, https://www.liveagent.hr/wp/urlslab-download/836be105dfa0d2692823b175bb2af510/Adding-a-Tag-1-485x273.png 485w, https://www.liveagent.hr/wp/urlslab-download/91d47b94bfd13718e67a3f512bd6d406/Adding-a-Tag-1-39x22.png 39w, https://www.liveagent.hr/wp/urlslab-download/71dae32efb445b39e5cd3485887f4d5e/Adding-a-Tag-1-250x141.png 250w" urlslab-lazy="yes" sizes="(max-width: 1920px) 100vw, 1920px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/63679e7a3613cee8fafc413a2f6f3a4b/Adding-a-Tag-1.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1920" height="1080" alt="Adding-a-Tag-LiveAgent" class="wp-image-146600" data-src="https://www.liveagent.hr/wp/urlslab-download/9b53bee3b8bb9251ae1db07236f3d1b7/Adding-a-Tag-1.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a><figcaption>Adding a Tag </figcaption></figure></div> <h2 id="h-koje-su-prednosti-koritenja-oznaka">Koje su prednosti korištenja oznaka?</h2> <p>Oznake mogu donijeti organizaciju i jasnoću vašoj korisničkoj podršci. Organizirana korisnička <a href="https://www.liveagent.hr/akademija/korisnicka-podrska-vs-sluzba-za-podrsku/" title="Saznajte razliku između korisničke podrške i službe za podršku te otkrijte zašto su obje ključne za uspjeh vašeg poslovanja!" hreflang="hr" onover-preload="1">podrška</a> vam koristi na više načina, uglavnom za poboljšanje efikasnosti agenata što također poboljšava brzinu odgovora, kvalitetu vaše korisničke usluge, <a href="https://www.liveagent.com/blog/customer-satisfaction-score-csat/" urlslab_href_old="/blog/what-is-customer-satisfaction-score-csat/" title="Discover the power of the Customer Satisfaction Score (CSAT) and how it can elevate your business success. Learn the essentials of CSAT, from measuring customer happiness with straightforward surveys to integrating with tools like LiveAgent for seamless feedback collection. Uncover best practices and actionable tips to maximize CSAT's impact on your customer service strategy. Explore the benefits, limitations, and complementary metrics like NPS and CES for a comprehensive understanding of customer satisfaction. Visit now to enhance your customer experience and drive long-term success!" hreflang="en-US" onover-preload="1">zadovoljstvo klijenata</a> i eventualno prodaju i mjesečni ponavljajući prihod (MRR).</p> <h3 id="h-poboljana-efikasnost-i-produktivnost-agenta">Poboljšana efikasnost i produktivnost agenta</h3> <p>Dodavanje oznaka tiketima osigurava da ih vaši agenti mogu lagano pronaći. To poboljšava efikasnost i produktivnost agenata i omogućuje im da se fokusiraju na rješavanje tiketa umjesto da troše vrijeme tražeći ih.</p> <div class="wp-block-image"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2020/12/Tags.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Tags.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/9bb88af054acabbff29ac0981451ae04/Tags.png.webp 674w, https://www.liveagent.hr/wp/urlslab-download/ebbba65809e87c42f4ca07dbb8c47606/Tags-251x300.png.webp 251w, https://www.liveagent.hr/wp/urlslab-download/1130b19817df8b47c5e0f79a796959dc/Tags-42x50.png.webp 42w, https://www.liveagent.hr/wp/urlslab-download/1ff9e7178b176930e7930107748affd1/Tags-21x25.png.webp 21w, https://www.liveagent.hr/wp/urlslab-download/75bcedfdfdf9adc196fa94ebe5fe28d6/Tags-281x335.png.webp 281w, https://www.liveagent.hr/wp/urlslab-download/1de95bd4c038e1b51434306772af96ff/Tags-335x400.png.webp 335w, https://www.liveagent.hr/wp/urlslab-download/6ae66a8404378f487059de80ad9a0d73/Tags-155x185.png.webp 155w, https://www.liveagent.hr/wp/urlslab-download/fb800b98181a01a3cb6c6927569622bc/Tags-92x110.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/c6083c94dc1e04fccc39052f140ba155/Tags-407x485.png.webp 407w, https://www.liveagent.hr/wp/urlslab-download/0e6f1cb71924d7010d74bb76c2f424ef/Tags-18x22.png.webp 18w, https://www.liveagent.hr/wp/urlslab-download/46e04a71e39be27fa2d83575dec23725/Tags-210x250.png.webp 210w" urlslab-lazy="yes" sizes="(max-width: 674px) 100vw, 674px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/2863825c46d60ee989f12ef030b28aca/Tags.png 674w, https://www.liveagent.hr/wp/urlslab-download/55c6a386e576ab48713fae94c1bf7537/Tags-251x300.png 251w, https://www.liveagent.hr/wp/urlslab-download/f5c267a0b15b8fbf27e5f647949c65d1/Tags-42x50.png 42w, https://www.liveagent.hr/wp/urlslab-download/93aec0cec158a636c58056e45d3bb1a5/Tags-21x25.png 21w, https://www.liveagent.hr/wp/urlslab-download/f8cc8772232da364dad940ac73b1a2a8/Tags-281x335.png 281w, https://www.liveagent.hr/wp/urlslab-download/4631d9ea6478e8b351a3e5069c3ea5a0/Tags-335x400.png 335w, https://www.liveagent.hr/wp/urlslab-download/94ffd1a95d5237b5e9304eaa7b261cca/Tags-155x185.png 155w, https://www.liveagent.hr/wp/urlslab-download/90d19e4fb2605d20f6c62cedf02a7975/Tags-92x110.png 92w, https://www.liveagent.hr/wp/urlslab-download/5eba8b0a4cb0c6062da74aa9b422a306/Tags-407x485.png 407w, https://www.liveagent.hr/wp/urlslab-download/b8aadbdcb87f0356e3f52f55b15040a2/Tags-18x22.png 18w, https://www.liveagent.hr/wp/urlslab-download/2bd56fc6588ebc75aba520d90dc572c4/Tags-210x250.png 210w" urlslab-lazy="yes" sizes="(max-width: 674px) 100vw, 674px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/9bb88af054acabbff29ac0981451ae04/Tags.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="674" height="804" alt="Tags-Feature-LiveAgent" class="wp-image-156856" data-src="https://www.liveagent.hr/wp/urlslab-download/2863825c46d60ee989f12ef030b28aca/Tags.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a><figcaption>Tags overview</figcaption></figure></div> <h3 id="h-poboljana-brzina-odgovora-i-korisnika-usluga">Poboljšana brzina odgovora i korisnička usluga</h3> <p>Što manje vremena agenti provedu razmišljajući koje tikete moraju riješiti i gdje ih naći, to brže mogu odgovoriti na nadolazeće tikete. To naravno poboljšava brzinu odgovora i kvalitetu vaše korisničke službe, što onda utječe na zadovoljstvo i zadržavanje klijenata.</p> <h3 id="h-poboljano-zadovoljstvo-klijenata-njihovo-zadravanje-i-prodaje">Poboljšano zadovoljstvo klijenata, njihovo zadržavanje i prodaje</h3> <p>Što bolju uslugu ponudite, to će vaši klijenti biti sretniji. Ako neprekidno pružate izvrsnu uslugu, oni neće imati razloga za odljev. Vraćat će se ponovno i postati vjerne mušterije vašeg poduzeća. To će zauzvrat poboljšati vašu prodaju i MRR, jer se životna vrijednost kupca povećava s njegovom vjernosti.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">View tickets at a glance</p> <p class="BlockDiscover__text">Let LiveAgent add tags to each ticket based on pre-defined rules and enjoy viewing each ticket’s contents at a glance. Try it today.</p> <div class="BlockDiscover__buttons"> <a href="/probni-period/" class="Button Button--knockout" title="Registrirajte se za besplatno 14-dnevno probno razdoblje uz LiveAgent i otkrijte vrhunske alate za korisničku podršku!" hreflang="hr" onover-preload="1"> <span>Start free 14-day trial</span> </a> <a href="/demo/" class="Button Button--outline Button--outline__white" title="Zatražite demo LiveAgent-a i otkrijte kako poboljšati korisničku podršku. Isprobajte sve značajke uživo!" hreflang="hr" onover-preload="1"> <span>Dogovorite demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 id="h-kako-kreirati-oznake-unutar-liveagent-a">Kako kreirati oznake unutar LiveAgent-a</h2> <ol class="wp-block-list"><li>Prijavite se u LiveAgent.</li><li>Kliknite na <strong>Konfiguracija </strong>(ikona zupčanika u navigacijskoj traci)</li><li>Kliknite na <strong>Automatizacija</strong>.</li><li>Kliknite na <strong>Oznake</strong>.</li><li>Kliknite na narančasti gumb <strong>Kreiraj</strong>.</li><li><strong>Imenujte</strong> vašu oznaku.</li><li><strong>Izaberite tekst i boju pozadine.</strong></li><li>Izaberite želite li da oznaka bude <strong>javna ili privatna</strong>.</li><li>Kliknite na <strong>Kreiraj</strong>.</li><li>Kliknite na <strong>Tiketi </strong>u lijevoj navigacijskoj traci.</li><li><strong>Izaberite tiket po vlastitom izboru.</strong></li><li>Kliknite na gumb <strong>Umetni oznaku</strong>.</li><li><strong>Izaberite oznaku </strong>koju želite dodati.</li><li>Za uklanjanje oznake jednostavno kliknite na mali X gumb u gornjem desnom kutu oznake.</li></ol> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/04/Create-tag.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Create Tag.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/1292bfdedcd7a5af572430b3b3891aa4/Create-tag-1024x558.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/8c112096c9a5f4a489390176380696f1/Create-tag-300x163.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/d9b6d05954efbf7d945d7160cb69d352/Create-tag-768x418.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/752e1747c8baedc0dddc0cedb5404f66/Create-tag-92x50.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/4933e066513f5e50b5301b811cfe4c67/Create-tag-46x25.png.webp 46w, https://www.liveagent.hr/wp/urlslab-download/af9e8230ee1746d87b6d2e60888df282/Create-tag-615x335.png.webp 615w, https://www.liveagent.hr/wp/urlslab-download/67e9ae04865857a11452c59aedeb24e6/Create-tag-700x381.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/b13e44cca294e0ca646ffc2fe0c9ea2b/Create-tag-185x101.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/002c3a2b6b89013c99baf534df80f27a/Create-tag-110x60.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/1e550267382f12c4d85ecaec2ff8d89a/Create-tag-485x264.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/ef75bef961e62974b9c23bb837217208/Create-tag-40x22.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/c7a9721f9dc6dc9ec01aeba0c2bee84c/Create-tag-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/d8a14911abdda9b6eeb751427dac639b/Create-tag-1024x558.png 1024w, https://www.liveagent.hr/wp/urlslab-download/1c5cd6afc0e614dc6bdd26694840614e/Create-tag-300x163.png 300w, https://www.liveagent.hr/wp/urlslab-download/9c66248f05159a35cb17472755292b45/Create-tag-768x418.png 768w, https://www.liveagent.hr/wp/urlslab-download/fbe005655ca1cdc59f7002c31c8e769b/Create-tag-92x50.png 92w, https://www.liveagent.hr/wp/urlslab-download/4234312070076e8f1099b2691f7803fb/Create-tag-46x25.png 46w, https://www.liveagent.hr/wp/urlslab-download/7ead087d94e38ca21e43ecff9f7f93db/Create-tag-615x335.png 615w, https://www.liveagent.hr/wp/urlslab-download/72bc2dd0af7b8dae168c1569b98cd0bf/Create-tag-700x381.png 700w, https://www.liveagent.hr/wp/urlslab-download/b8a1868c4fbfc26d1cf6699ac2415190/Create-tag-185x101.png 185w, https://www.liveagent.hr/wp/urlslab-download/65d14ade748fba94796968285f7e3abf/Create-tag-110x60.png 110w, https://www.liveagent.hr/wp/urlslab-download/9ea1ceab49e127212d64a9f0abe3e918/Create-tag-485x264.png 485w, https://www.liveagent.hr/wp/urlslab-download/1987ed173f980980f508a44337ae3072/Create-tag-40x22.png 40w, https://www.liveagent.hr/wp/urlslab-download/274d0506a7f605bc689227fd3641b79b/Create-tag-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/1292bfdedcd7a5af572430b3b3891aa4/Create-tag-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-223429" data-src="https://www.liveagent.hr/wp/urlslab-download/d8a14911abdda9b6eeb751427dac639b/Create-tag-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure></div> <h2 id="h-kako-kreirati-pravilo-automatizacije-koje-automatski-dodaje-oznake-tiketima">Kako kreirati pravilo automatizacije koje automatski dodaje oznake tiketima</h2> <ol class="wp-block-list"><li>Prijavite se u LiveAgent.</li><li>Kliknite na <strong>Konfiguracija </strong>(ikona zupčanika u navigacijskoj traci)</li><li>Kliknite na <strong>Automatizacija</strong>.</li><li>Kliknite na <strong>Pravila</strong>.</li><li>Kliknite na narančasti gumb <strong>Kreiraj</strong>.</li><li>Označite kućicu <strong>Aktivan status</strong></li><li>Imenujte svoje pravilo</li><li>Možete ostaviti dio s napomenama prazan ili detaljnije objasniti što pravilo radi.</li><li>Izaberite <strong>Primjeni kad je tiket kreiran</strong>.</li><li>Kliknite na <strong>Dodaj grupu uvjeta</strong>.</li><li>Izaberite <strong>IF ticket source Instagram, Twitter, and Facebook.</strong></li><li>Kliknite <strong>Izvrši akciju dodaj oznaku</strong>.</li><li><strong>Izaberite oznaku </strong>društveni mediji.</li><li>Kliknite <strong>Sačuvaj</strong>.</li></ol> <figure class="wp-block-gallery columns-2 is-cropped wp-block-gallery-4 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2019/09/Tag-rule-1.png" data-lightbox="gallery" title="App - Uploads - 2019 - 09 - Tag Rule 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/4a5267ede76ef4c12ad72ec3c43a9e44/Tag-rule-1-1024x557.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/714b0df290018803f1cec8894849323a/Tag-rule-1-300x163.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/4ca472fe06a5304315ecf7baacbb22dc/Tag-rule-1-768x418.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/251b02017ad2096313cd7f69a5cc62b0/Tag-rule-1-92x50.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/7882da5d833d93ed6232f433bbf56f6b/Tag-rule-1-46x25.png.webp 46w, https://www.liveagent.hr/wp/urlslab-download/b61242b4345fdc5e17eb54f375bd77ec/Tag-rule-1-616x335.png.webp 616w, https://www.liveagent.hr/wp/urlslab-download/fb49097b5b9606fddf2b30bff46f79b9/Tag-rule-1-700x381.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/67e680eae687e389d038efdc107c38c4/Tag-rule-1-185x101.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/41d0653e1258afdc1cc66cb7542182d6/Tag-rule-1-110x60.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/18641095610282e98aac72469a453108/Tag-rule-1-485x264.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/640f185bd29a59d159b1f3625efe1480/Tag-rule-1-40x22.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/4da2bc22869efa6820888fed31b22ee6/Tag-rule-1-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/0962707ef564022d6dd36f02d7a4873b/Tag-rule-1-1024x557.png 1024w, https://www.liveagent.hr/wp/urlslab-download/adcec51b08fe2992cdadab00ef0ac081/Tag-rule-1-300x163.png 300w, https://www.liveagent.hr/wp/urlslab-download/3ecf690c4aeb7a523584213da1449456/Tag-rule-1-768x418.png 768w, https://www.liveagent.hr/wp/urlslab-download/ac1533f687246e2bf93cb56494fab613/Tag-rule-1-92x50.png 92w, https://www.liveagent.hr/wp/urlslab-download/79a5b84f027bbae3593a0124ccbee244/Tag-rule-1-46x25.png 46w, https://www.liveagent.hr/wp/urlslab-download/dc2b7fb94e63755352304356a50b505a/Tag-rule-1-616x335.png 616w, https://www.liveagent.hr/wp/urlslab-download/ae00d45c5bf1729c2aa249a66186068c/Tag-rule-1-700x381.png 700w, https://www.liveagent.hr/wp/urlslab-download/28371cd356b9fcfba372bcd47940ac84/Tag-rule-1-185x101.png 185w, https://www.liveagent.hr/wp/urlslab-download/20cb4653ee4d6f62dfb156a162959217/Tag-rule-1-110x60.png 110w, https://www.liveagent.hr/wp/urlslab-download/a4a88d043665e43a7d1d6d605c9b47ae/Tag-rule-1-485x264.png 485w, https://www.liveagent.hr/wp/urlslab-download/f1ec367a065f844873636e38f091880a/Tag-rule-1-40x22.png 40w, https://www.liveagent.hr/wp/urlslab-download/f938630fdd4a3b3945f7cefeea9724bb/Tag-rule-1-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/4a5267ede76ef4c12ad72ec3c43a9e44/Tag-rule-1-1024x557.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="557" alt="" data-id="223455" data-full-url="https://www.liveagent.hr/wp/urlslab-download/b6e8e573d7c1264a999ea82907650c76/Tag-rule-1.png" data-link="/features/tags/attachment/tag-rule-1/" class="wp-image-223455" data-src="https://www.liveagent.hr/wp/urlslab-download/0962707ef564022d6dd36f02d7a4873b/Tag-rule-1-1024x557.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure></li><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2019/09/Tag-rule-2.png" data-lightbox="gallery" title="App - Uploads - 2019 - 09 - Tag Rule 2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/540e51de8bac4d37f14685f6d9ae0b0d/Tag-rule-2-1024x558.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/8183812f974e63c2f456406ee2fa29db/Tag-rule-2-300x163.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/016dc233648a81acf9cb201c2a4a79a5/Tag-rule-2-768x418.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/c00a02af7951174e3ed2943d71374eba/Tag-rule-2-92x50.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/24f5530f539f5d9e529ab9ea6104581f/Tag-rule-2-46x25.png.webp 46w, https://www.liveagent.hr/wp/urlslab-download/901ba79f396b47acf97fa8359cc0c2ed/Tag-rule-2-615x335.png.webp 615w, https://www.liveagent.hr/wp/urlslab-download/a6bccb26e69c24d103b2520d89571ccd/Tag-rule-2-700x381.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/44317af4e1b440a6853791c18681a4af/Tag-rule-2-185x101.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/706fc4669658a72c3272a121a31c5029/Tag-rule-2-110x60.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/ca91dc0041e49145a79b6e6087062891/Tag-rule-2-485x264.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/cee39f8e3c8643fb54445a1f61b11867/Tag-rule-2-40x22.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/ff1a7a02a96dc498fffdb78a26753bd8/Tag-rule-2-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/5601ce37ec61805826dc00bd8559a33d/Tag-rule-2-1024x558.png 1024w, https://www.liveagent.hr/wp/urlslab-download/b71e8e731ee9468e64cddbe8fed922c8/Tag-rule-2-300x163.png 300w, https://www.liveagent.hr/wp/urlslab-download/6e0295c5dd4f2c59a8336980c86c8d72/Tag-rule-2-768x418.png 768w, https://www.liveagent.hr/wp/urlslab-download/abb64c23099980b5f90da3a757d6d750/Tag-rule-2-92x50.png 92w, https://www.liveagent.hr/wp/urlslab-download/578f808e19d2f6d3754ae362588f70e3/Tag-rule-2-46x25.png 46w, https://www.liveagent.hr/wp/urlslab-download/e541cff739b55f766ebe49b701543469/Tag-rule-2-615x335.png 615w, https://www.liveagent.hr/wp/urlslab-download/389ebdecb8abc46e7dc6c6c14e2cddc5/Tag-rule-2-700x381.png 700w, https://www.liveagent.hr/wp/urlslab-download/e5c7c568d20b541e8e6a4934ce9dcf92/Tag-rule-2-185x101.png 185w, https://www.liveagent.hr/wp/urlslab-download/8d727a5a7f7c8d8095acea7da26c788c/Tag-rule-2-110x60.png 110w, https://www.liveagent.hr/wp/urlslab-download/da2daf897d72384cb1efe579f19e2fcf/Tag-rule-2-485x264.png 485w, https://www.liveagent.hr/wp/urlslab-download/a880befdfa7f10e6ec6aab089e7df54a/Tag-rule-2-40x22.png 40w, https://www.liveagent.hr/wp/urlslab-download/805dafd697e4c7b161771264686fb8df/Tag-rule-2-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/540e51de8bac4d37f14685f6d9ae0b0d/Tag-rule-2-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" data-id="223467" data-full-url="https://www.liveagent.hr/wp/urlslab-download/ed48ee3c4350587447b2f42d1c2523dc/Tag-rule-2.png" data-link="/features/tags/attachment/tag-rule-2/" class="wp-image-223467" data-src="https://www.liveagent.hr/wp/urlslab-download/5601ce37ec61805826dc00bd8559a33d/Tag-rule-2-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure></li></ul></figure> <h2 id="h-kreiranje-izvjetaja-oznaka">Kreiranje izvještaja oznaka</h2> <p>Ako želite dobiti uvid u to na koje vrste tiketa vaši agenti troše najviše vremena, možete pobliže pogledati našu značajku <a href="https://www.liveagent.hr/funkcionalnosti/tag-izvjestaji/" urlslab_href_old="https://www.liveagent.hr/features/tag-izvjestaji/" title="Pratite i analizirajte tickete uz prilagodljive izvještaje o oznakama u LiveAgentu. Pojednostavite workflow! Isprobajte besplatno." hreflang="hr" onover-preload="1">izvješća oznaka</a>.</p> <p>Možete generirati izvješća oznaka za svaki dan, tjedan, mjesec, godinu ili određeni vremenski period. Pojedinačni upisi mogu biti razvrstani po vremenskom rasponu, <a href="https://www.liveagent.hr/funkcionalnosti/odjeli/" urlslab_href_old="https://www.liveagent.hr/features/odjeli/" title="Organizirajte korisničku podršku uz LiveAgent odjele! Brži odgovori, stručniji timovi i bolja efikasnost. Isprobajte besplatno!" hreflang="hr" onover-preload="1">odjelu</a>, kanalu i agentu. Sva izvješća oznaka mogu biti izvezena u CSV dokument kako bi ih lakše podijelili s nadređenima.</p> <figure class="wp-block-video"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.hr/wp/urlslab-download/f2ce93583c4d8dce39a97e9b31b733b3/LiveAgent_Reports.mp4" urlslab-lazy="yes" urlslab-id="65"></video></figure> <h3 id="h-koje-vrste-izvjea-oznaka-moete-kreirati-unutar-liveagent-a">Koje vrste izvješća oznaka možete kreirati unutar LiveAgent-a?</h3> <p>Možete kreirati <a href="https://www.liveagent.hr/funkcionalnosti/tag-izvjestaji/" urlslab_href_old="https://www.liveagent.hr/features/tag-izvjestaji/" title="Pratite i analizirajte tickete uz prilagodljive izvještaje o oznakama u LiveAgentu. Pojednostavite workflow! Isprobajte besplatno." hreflang="hr" onover-preload="1">izvješća oznaka</a> u više formata, uključujući:</p> <ul class="wp-block-list"><li>Površinski grafikoni</li><li>Linijski grafikoni</li></ul> <ul class="wp-block-list"><li>Stupčasti grafikoni</li><li>Tortni grafikoni</li></ul> <figure class="wp-block-gallery columns-2 is-cropped wp-block-gallery-5 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Tag-report-area-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Tag Report Area Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/463a57a3cd08b3ad43c218d66cf8cd54/Tag-report-area-chart-LiveAgent.png.webp 1704w, https://www.liveagent.hr/wp/urlslab-download/e62f6c1de09338979efe1380175ee96b/Tag-report-area-chart-LiveAgent-300x204.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/5eba8fb70cd696a8470d69e74b63bff1/Tag-report-area-chart-LiveAgent-1024x695.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/adc730d19a8bf271d891f669cbcf25b5/Tag-report-area-chart-LiveAgent-768x521.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/c6c59d9582f646b9a3844fdf6e1fca43/Tag-report-area-chart-LiveAgent-74x50.png.webp 74w, https://www.liveagent.hr/wp/urlslab-download/c993a8414eff1f527e2b9b2820f2f36d/Tag-report-area-chart-LiveAgent-37x25.png.webp 37w, https://www.liveagent.hr/wp/urlslab-download/80aa66345c27d3484661930d8190f528/Tag-report-area-chart-LiveAgent-494x335.png.webp 494w, https://www.liveagent.hr/wp/urlslab-download/f5940e1faed208e817df2169b504ae07/Tag-report-area-chart-LiveAgent-590x400.png.webp 590w, https://www.liveagent.hr/wp/urlslab-download/2e8f327aa8074b306248955675bc12ef/Tag-report-area-chart-LiveAgent-185x126.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/222d5892912067950599049f96b824ae/Tag-report-area-chart-LiveAgent-110x75.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/b379a1030d13551964701b2d93de2121/Tag-report-area-chart-LiveAgent-485x329.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/858adc4bac6fbe4d974e1089ded3adc8/Tag-report-area-chart-LiveAgent-32x22.png.webp 32w, https://www.liveagent.hr/wp/urlslab-download/9d585b5c504462d9451f38fbe5bec570/Tag-report-area-chart-LiveAgent-250x170.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1704px) 100vw, 1704px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/6a712646d04f6897df8a663e7315ba36/Tag-report-area-chart-LiveAgent.png 1704w, https://www.liveagent.hr/wp/urlslab-download/daef553dd21be6e1d0333f80414de775/Tag-report-area-chart-LiveAgent-300x204.png 300w, https://www.liveagent.hr/wp/urlslab-download/fed02f3df0c2aee2a5c5d12f4875fd53/Tag-report-area-chart-LiveAgent-1024x695.png 1024w, https://www.liveagent.hr/wp/urlslab-download/fc7a0be1c705adab42e4badf852a9288/Tag-report-area-chart-LiveAgent-768x521.png 768w, https://www.liveagent.hr/wp/urlslab-download/f1fdfdc0f7a2ba151fac03b00d627f5a/Tag-report-area-chart-LiveAgent-74x50.png 74w, https://www.liveagent.hr/wp/urlslab-download/3e71e8448591d289a77a4a3538161d1b/Tag-report-area-chart-LiveAgent-37x25.png 37w, https://www.liveagent.hr/wp/urlslab-download/86e18f698128914a8399bd2c2f831767/Tag-report-area-chart-LiveAgent-494x335.png 494w, https://www.liveagent.hr/wp/urlslab-download/ac28d3a24bdd412dacd37675c4a720e7/Tag-report-area-chart-LiveAgent-590x400.png 590w, https://www.liveagent.hr/wp/urlslab-download/061146d57f1061f9bb47d2b0f98ec6fb/Tag-report-area-chart-LiveAgent-185x126.png 185w, https://www.liveagent.hr/wp/urlslab-download/ff3288b2dfb3b7526f46fd68ff840da5/Tag-report-area-chart-LiveAgent-110x75.png 110w, https://www.liveagent.hr/wp/urlslab-download/ee2fe4feb1f35fa1480bb452dba0d34d/Tag-report-area-chart-LiveAgent-485x329.png 485w, https://www.liveagent.hr/wp/urlslab-download/d273947c10da624ac654a6512d23beb0/Tag-report-area-chart-LiveAgent-32x22.png 32w, https://www.liveagent.hr/wp/urlslab-download/9af36b7d5c52d23c194b711ed8922fb7/Tag-report-area-chart-LiveAgent-250x170.png 250w" urlslab-lazy="yes" sizes="(max-width: 1704px) 100vw, 1704px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/463a57a3cd08b3ad43c218d66cf8cd54/Tag-report-area-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1704" height="1156" alt="Tag-report-area-chart-LiveAgent" data-id="146632" data-full-url="https://www.liveagent.hr/wp/urlslab-download/6a712646d04f6897df8a663e7315ba36/Tag-report-area-chart-LiveAgent.png" data-link="/features/tags/attachment/tag-report-area-chart-liveagent/" class="wp-image-146632" data-src="https://www.liveagent.hr/wp/urlslab-download/6a712646d04f6897df8a663e7315ba36/Tag-report-area-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption class="blocks-gallery-item__caption">Area chart</figcaption></figure></li><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Tag-report-line-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Tag Report Line Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/69ad0f7b5685e7af577c2ab021c76bb6/Tag-report-line-chart-LiveAgent.png.webp 1702w, https://www.liveagent.hr/wp/urlslab-download/69bbf2e3acda5f3f57d4817079587701/Tag-report-line-chart-LiveAgent-300x205.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/2d4da54a753caa22b1f070b0812cdcdb/Tag-report-line-chart-LiveAgent-1024x699.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/84a80f3d1b580649f2484ee475dcb3cd/Tag-report-line-chart-LiveAgent-768x524.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/bf4244156f1e5f44a056a69c567e0152/Tag-report-line-chart-LiveAgent-73x50.png.webp 73w, https://www.liveagent.hr/wp/urlslab-download/006e49753a130b710b5b910582bad285/Tag-report-line-chart-LiveAgent-37x25.png.webp 37w, https://www.liveagent.hr/wp/urlslab-download/46137e536c72b4eda0c4274c66074ec1/Tag-report-line-chart-LiveAgent-491x335.png.webp 491w, https://www.liveagent.hr/wp/urlslab-download/ea0984bcd43272a2d5596bb767867e6e/Tag-report-line-chart-LiveAgent-586x400.png.webp 586w, https://www.liveagent.hr/wp/urlslab-download/47159ecc8e426b6e707abd638cc26978/Tag-report-line-chart-LiveAgent-185x126.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/679e7363dd8e7b47956bf221a5b53c14/Tag-report-line-chart-LiveAgent-110x75.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/6517f856ebcebc3ce87f2b4e3e05b04b/Tag-report-line-chart-LiveAgent-485x331.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/6d36be23ddbd87000d4f0f8ddb8c5908/Tag-report-line-chart-LiveAgent-32x22.png.webp 32w, https://www.liveagent.hr/wp/urlslab-download/c1a32f194026a58ab5338630c7177fda/Tag-report-line-chart-LiveAgent-250x171.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1702px) 100vw, 1702px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/ba5767bd684cf7eb15681d0e3abfd1cf/Tag-report-line-chart-LiveAgent.png 1702w, https://www.liveagent.hr/wp/urlslab-download/e0cdc12cf0e55e50e126e78c4c95ecbf/Tag-report-line-chart-LiveAgent-300x205.png 300w, https://www.liveagent.hr/wp/urlslab-download/6a709e1222421d12c94c932722409a85/Tag-report-line-chart-LiveAgent-1024x699.png 1024w, https://www.liveagent.hr/wp/urlslab-download/69d47058804895cad44b5da367c8aeb0/Tag-report-line-chart-LiveAgent-768x524.png 768w, https://www.liveagent.hr/wp/urlslab-download/eacaae6991a29eb2951ea27f4cb3dbb5/Tag-report-line-chart-LiveAgent-73x50.png 73w, https://www.liveagent.hr/wp/urlslab-download/3fcb0e82d2064dd842333d9e5c7a8edb/Tag-report-line-chart-LiveAgent-37x25.png 37w, https://www.liveagent.hr/wp/urlslab-download/d8543ca1b127ae4bc6ed565986b623e6/Tag-report-line-chart-LiveAgent-491x335.png 491w, https://www.liveagent.hr/wp/urlslab-download/0f040dcca4918a14a7db3d5eb5115540/Tag-report-line-chart-LiveAgent-586x400.png 586w, https://www.liveagent.hr/wp/urlslab-download/769d870a61e7b95b9ef61dbabc10936e/Tag-report-line-chart-LiveAgent-185x126.png 185w, https://www.liveagent.hr/wp/urlslab-download/390086ab33e2edc64d861b0334fc3cfc/Tag-report-line-chart-LiveAgent-110x75.png 110w, https://www.liveagent.hr/wp/urlslab-download/d17ba1b64cfcd610535242b4db98521c/Tag-report-line-chart-LiveAgent-485x331.png 485w, https://www.liveagent.hr/wp/urlslab-download/dcb95831967de969a1aacea0a5b7ff1b/Tag-report-line-chart-LiveAgent-32x22.png 32w, https://www.liveagent.hr/wp/urlslab-download/846413ac1c7d0fca9b6fd2f755a48cb1/Tag-report-line-chart-LiveAgent-250x171.png 250w" urlslab-lazy="yes" sizes="(max-width: 1702px) 100vw, 1702px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/69ad0f7b5685e7af577c2ab021c76bb6/Tag-report-line-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1702" height="1162" alt="Tag-report-line-chart-LiveAgent" data-id="146644" data-full-url="https://www.liveagent.hr/wp/urlslab-download/ba5767bd684cf7eb15681d0e3abfd1cf/Tag-report-line-chart-LiveAgent.png" data-link="/features/tags/attachment/tag-report-line-chart-liveagent/" class="wp-image-146644" data-src="https://www.liveagent.hr/wp/urlslab-download/ba5767bd684cf7eb15681d0e3abfd1cf/Tag-report-line-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption class="blocks-gallery-item__caption">Line graph</figcaption></figure></li></ul></figure> <figure class="wp-block-gallery columns-2 is-cropped wp-block-gallery-6 is-layout-flex wp-block-gallery-is-layout-flex"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Tag-report-bar-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Tag Report Bar Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/200a95d65f670d4f39fcded4282fc991/Tag-report-bar-chart-LiveAgent.png.webp 1694w, https://www.liveagent.hr/wp/urlslab-download/943552c66efbaa471110f52566b4eaa2/Tag-report-bar-chart-LiveAgent-300x205.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/6dff96be3cbae0840bea54da57a3d59b/Tag-report-bar-chart-LiveAgent-1024x700.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/7bdb7d3b1e42232b08ba6aeb1522820b/Tag-report-bar-chart-LiveAgent-768x525.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/a47254898d2f7be3f52ff015dae016ab/Tag-report-bar-chart-LiveAgent-73x50.png.webp 73w, https://www.liveagent.hr/wp/urlslab-download/8e384bda9c606b1c786227a6f9c9ccee/Tag-report-bar-chart-LiveAgent-37x25.png.webp 37w, https://www.liveagent.hr/wp/urlslab-download/9a6884e1c5f7ee5612f38672f3f6298b/Tag-report-bar-chart-LiveAgent-490x335.png.webp 490w, https://www.liveagent.hr/wp/urlslab-download/15768109c428a12fbcfe1a118937296c/Tag-report-bar-chart-LiveAgent-585x400.png.webp 585w, https://www.liveagent.hr/wp/urlslab-download/4ad5aba301becd906b6ffe34671748f1/Tag-report-bar-chart-LiveAgent-185x126.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/20ed1ed6a4c0e80de767b4fc2b9833b1/Tag-report-bar-chart-LiveAgent-110x75.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/106d0562ee278348925d7c4554f986e7/Tag-report-bar-chart-LiveAgent-485x332.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/410effa4f98a717eea0f04e00ba25d42/Tag-report-bar-chart-LiveAgent-32x22.png.webp 32w, https://www.liveagent.hr/wp/urlslab-download/a23178aa98cc48419914fc6ef77c1ff1/Tag-report-bar-chart-LiveAgent-250x171.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1694px) 100vw, 1694px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/999910098e86510c4dc8ae6e594e8b59/Tag-report-bar-chart-LiveAgent.png 1694w, https://www.liveagent.hr/wp/urlslab-download/cce3d598f691cb06888f5bb91319ebf4/Tag-report-bar-chart-LiveAgent-300x205.png 300w, https://www.liveagent.hr/wp/urlslab-download/f5e23e6defa6c1684e245599fe69e7eb/Tag-report-bar-chart-LiveAgent-1024x700.png 1024w, https://www.liveagent.hr/wp/urlslab-download/5ccf0ea12952a0ebf6b4f893f333a1f6/Tag-report-bar-chart-LiveAgent-768x525.png 768w, https://www.liveagent.hr/wp/urlslab-download/d89a368dc55f0fc7985d7ac7424ce567/Tag-report-bar-chart-LiveAgent-73x50.png 73w, https://www.liveagent.hr/wp/urlslab-download/ab847f467c4ab807802d8df6654afc61/Tag-report-bar-chart-LiveAgent-37x25.png 37w, https://www.liveagent.hr/wp/urlslab-download/0cd0db8b32e993a617cc5850fcc01cef/Tag-report-bar-chart-LiveAgent-490x335.png 490w, https://www.liveagent.hr/wp/urlslab-download/2a1db7e64543a08aba3c0d1b278ce039/Tag-report-bar-chart-LiveAgent-585x400.png 585w, https://www.liveagent.hr/wp/urlslab-download/b097415e8abd9e3c893ddee8c28484ac/Tag-report-bar-chart-LiveAgent-185x126.png 185w, https://www.liveagent.hr/wp/urlslab-download/3ea752573cfe6ad3e9e3ce875c8de76b/Tag-report-bar-chart-LiveAgent-110x75.png 110w, https://www.liveagent.hr/wp/urlslab-download/29a8d21104e701864fd8e09e516698c1/Tag-report-bar-chart-LiveAgent-485x332.png 485w, https://www.liveagent.hr/wp/urlslab-download/0b2fe3fd0f9c0a470200e1b6c3db2b63/Tag-report-bar-chart-LiveAgent-32x22.png 32w, https://www.liveagent.hr/wp/urlslab-download/4b6496b23e5b1c1a03a612b2480ee9fb/Tag-report-bar-chart-LiveAgent-250x171.png 250w" urlslab-lazy="yes" sizes="(max-width: 1694px) 100vw, 1694px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/200a95d65f670d4f39fcded4282fc991/Tag-report-bar-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1694" height="1158" alt="Tag-report-bar-chart-LiveAgent" data-id="146656" data-full-url="https://www.liveagent.hr/wp/urlslab-download/999910098e86510c4dc8ae6e594e8b59/Tag-report-bar-chart-LiveAgent.png" data-link="/features/tags/attachment/tag-report-bar-chart-liveagent/" class="wp-image-146656" data-src="https://www.liveagent.hr/wp/urlslab-download/999910098e86510c4dc8ae6e594e8b59/Tag-report-bar-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a><figcaption class="blocks-gallery-item__caption">Bar graph</figcaption></figure></li><li class="blocks-gallery-item"><figure><a href="https://www.liveagent.com/app/uploads/2020/11/Tag-report-pie-chart-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Tag Report Pie Chart LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/d9e5a74887732700f1a25ab94b326693/Tag-report-pie-chart-LiveAgent.png.webp 1696w, https://www.liveagent.hr/wp/urlslab-download/4aabd00de4283872b1e56ae807a39d94/Tag-report-pie-chart-LiveAgent-300x207.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/3754bb6f6bbf11b03646c1719279821c/Tag-report-pie-chart-LiveAgent-1024x706.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/e30e110ef9a7ee453ae0858ad626db75/Tag-report-pie-chart-LiveAgent-768x530.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/f143a45115e0f148939c7e67145b3ce8/Tag-report-pie-chart-LiveAgent-72x50.png.webp 72w, https://www.liveagent.hr/wp/urlslab-download/68ff8362a29a2c56c2e57ddce016db92/Tag-report-pie-chart-LiveAgent-36x25.png.webp 36w, https://www.liveagent.hr/wp/urlslab-download/eb83bbc08192e1676fa3cf6993231e30/Tag-report-pie-chart-LiveAgent-486x335.png.webp 486w, https://www.liveagent.hr/wp/urlslab-download/1953eeaa16e4ba3ab5cc0ef5a210d3aa/Tag-report-pie-chart-LiveAgent-580x400.png.webp 580w, https://www.liveagent.hr/wp/urlslab-download/fa31782156df7f10111dcaf946afe723/Tag-report-pie-chart-LiveAgent-185x128.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/88c7b55b5d136f794f1f4c30f7fb5bc6/Tag-report-pie-chart-LiveAgent-110x76.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/e976622d07bcbb8720eb6320f648b079/Tag-report-pie-chart-LiveAgent-485x335.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/ee5562b1682a79e9f833b1770718c804/Tag-report-pie-chart-LiveAgent-32x22.png.webp 32w, https://www.liveagent.hr/wp/urlslab-download/62354e129b01942bfc2da72fdd2b0859/Tag-report-pie-chart-LiveAgent-250x172.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1696px) 100vw, 1696px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/573eafd021612aead03c337eda6edd2c/Tag-report-pie-chart-LiveAgent.png 1696w, https://www.liveagent.hr/wp/urlslab-download/a34032a5d4c5fdee86ee49a8023f16db/Tag-report-pie-chart-LiveAgent-300x207.png 300w, https://www.liveagent.hr/wp/urlslab-download/08b2466efcf13f89db95b66a8cded46d/Tag-report-pie-chart-LiveAgent-1024x706.png 1024w, https://www.liveagent.hr/wp/urlslab-download/8c4777f58bf5ace3c4a38d142899865a/Tag-report-pie-chart-LiveAgent-768x530.png 768w, https://www.liveagent.hr/wp/urlslab-download/d6b0f944f28e7df7ccff644e64cf88c2/Tag-report-pie-chart-LiveAgent-72x50.png 72w, https://www.liveagent.hr/wp/urlslab-download/98084c2a3f6065b918700cb4740a5d14/Tag-report-pie-chart-LiveAgent-36x25.png 36w, https://www.liveagent.hr/wp/urlslab-download/804862ccccacbc0fa634de5dda312264/Tag-report-pie-chart-LiveAgent-486x335.png 486w, https://www.liveagent.hr/wp/urlslab-download/66c2cfef4d4df87fa4593ed03b699e62/Tag-report-pie-chart-LiveAgent-580x400.png 580w, https://www.liveagent.hr/wp/urlslab-download/1195b7fdf2194bb9a3f1e7ca80053955/Tag-report-pie-chart-LiveAgent-185x128.png 185w, https://www.liveagent.hr/wp/urlslab-download/60686ca25ed55346a2a4dd008e85bab5/Tag-report-pie-chart-LiveAgent-110x76.png 110w, https://www.liveagent.hr/wp/urlslab-download/497db2bdd53a03ddaf3eb22b4c74b3a5/Tag-report-pie-chart-LiveAgent-485x335.png 485w, https://www.liveagent.hr/wp/urlslab-download/a3abeb8d8101cad41af6b0c5f1659b1b/Tag-report-pie-chart-LiveAgent-32x22.png 32w, https://www.liveagent.hr/wp/urlslab-download/4f713b4d405dcfc28e96e86dc6b33ead/Tag-report-pie-chart-LiveAgent-250x172.png 250w" urlslab-lazy="yes" sizes="(max-width: 1696px) 100vw, 1696px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/d9e5a74887732700f1a25ab94b326693/Tag-report-pie-chart-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1696" height="1170" alt="Tag-report-pie-chart-LiveAgent" data-id="146668" data-full-url="https://www.liveagent.hr/wp/urlslab-download/573eafd021612aead03c337eda6edd2c/Tag-report-pie-chart-LiveAgent.png" data-link="/features/tags/attachment/tag-report-pie-chart-liveagent/" class="wp-image-146668" data-src="https://www.liveagent.hr/wp/urlslab-download/573eafd021612aead03c337eda6edd2c/Tag-report-pie-chart-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption class="blocks-gallery-item__caption">Pie chart</figcaption></figure></li></ul></figure> <h2 id="h-opcije-prikaza-stupci">Opcije prikaza (stupci):</h2> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-299b5cc9-a490-41d2-af60-c81e5618182b"><li>Oznaka</li><li>Odgovor</li><li>Novi odgovor prosječno vrijeme</li><li>Otvoreni odgovor prosječno vrijeme</li><li>Pozivi</li><li>Propušteni pozivi</li><li>Minute poziva</li><li>Chat poruke</li><li>Chatovi</li><li>Propušteni chatovi</li><li>Odgovoreni chatovi prosječno vrijeme</li><li>Chat prosječno vrijeme</li><li>Neocijenjeno</li></ul></div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <ul class="wp-block-list" id="block-299b5cc9-a490-41d2-af60-c81e5618182b"><li>Neocijenjeno %</li><li>Nagrade</li><li>Nagrade %</li><li>Prijekori</li><li>Prijekori %</li><li>Dolazne poruke</li><li>Dolazni pozivi</li><li>Završeni pozivi</li><li>Dolazni chatovi</li><li>Završeni chatovi</li><li>Bilješke</li><li>Kreirani tiketi</li><li>Riješeni tiketi</li></ul></div> </div> <h3 id="h-koritenje-izvjea-oznaka-s-api-jem">Korištenje izvješća oznaka s API-jem</h3> <p>Pogledajte ovu poveznicu i saznajte više o <a href="https://support.liveagent.com/840770-Complete-API-reference?r=1" urlslab_href_old="https://support.qualityunit.com/840770-Complete-API-reference#0b2eed2cb1d87da0fe652c5efcac84f9" title="Explore the comprehensive LiveAgent API reference, providing detailed information on data fields, return messages, error formats, and API v1 documentation. Access resources to manage agents, applications, companies, conversations, customers, departments, files, knowledgebase, and online status. Discover robust reporting tools for performance, tags, tickets, and chats. Unleash the full potential of LiveAgent's API to enhance your support operations and streamline workflows. Visit now to unlock powerful integrations!" hreflang="en-US">LiveAgent REST API</a> i pozivnim vrijednostima iz izvješća oznaka.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-full"><a href="https://www.liveagent.com/app/uploads/2019/10/Mockup-API.png" data-lightbox="gallery" title="App - Uploads - 2019 - 10 - Mockup API.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 948w, https://www.liveagent.hr/wp/urlslab-download/094ce4205f67d683658a1a21ec264c55/Mockup-API-300x200.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/80eb6db8354382e5db1deb517b5422f4/Mockup-API-768x511.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 75w, https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 38w, https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 503w, https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 601w, https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/1b30ad37ad6c3582b8d66d1cc12603fc/Mockup-API-33x22.png.webp 33w, https://www.liveagent.hr/wp/urlslab-download/cd7e8a075b6a0424086e932f027b54cb/Mockup-API-250x166.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 948w, https://www.liveagent.hr/wp/urlslab-download/9e6555570373ece1ce01896d89143ed5/Mockup-API-300x200.png 300w, https://www.liveagent.hr/wp/urlslab-download/0d28fc0999e4e5b33167f32b393f1448/Mockup-API-768x511.png 768w, https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 75w, https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 38w, https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 503w, https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 601w, https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 185w, https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 110w, https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png 485w, https://www.liveagent.hr/wp/urlslab-download/9e104a43cd5d441b8cb23eb5731aa934/Mockup-API-33x22.png 33w, https://www.liveagent.hr/wp/urlslab-download/4eb78e7737bfe74e4f8ebd1d64251aa7/Mockup-API-250x166.png 250w" urlslab-lazy="yes" sizes="(max-width: 948px) 100vw, 948px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/54006a1d7ad61b22f0204a77b7489af5/Mockup-API.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="948" height="631" alt="API" class="wp-image-201324" data-src="https://www.liveagent.hr/wp/urlslab-download/a5d30709363349038287d6f2f541151f/Mockup-API.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a></figure></div> <h2 id="h-prilagodba-oznaka">Prilagodba oznaka</h2> <p>Kada kreirate oznaku, možete modificirati njen:</p> <ul class="wp-block-list"><li>Naziv</li><li>Boju teksta</li><li>Boju pozadine</li></ul> <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><a href="https://www.liveagent.com/app/uploads/2021/04/Edit-tag2.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Edit Tag2.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/48c87971011c3a912e24af3fec7f74b1/Edit-tag2.png.webp 388w, https://www.liveagent.hr/wp/urlslab-download/d717c65e768e2ce027259c6615f2c8b1/Edit-tag2-238x300.png.webp 238w, https://www.liveagent.hr/wp/urlslab-download/0b070ac9308dc9e2418a67e5ce09d06c/Edit-tag2-40x50.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/cd5175bc0954d7c1e7ea46b8112468a5/Edit-tag2-20x25.png.webp 20w, https://www.liveagent.hr/wp/urlslab-download/91db84bf30b3bcb71e4cb87aea3a3ed9/Edit-tag2-265x335.png.webp 265w, https://www.liveagent.hr/wp/urlslab-download/b8fbbebde54fb105570de870f7ba5441/Edit-tag2-317x400.png.webp 317w, https://www.liveagent.hr/wp/urlslab-download/d7ddcc4b1f3098924fa7ba8002e67230/Edit-tag2-146x185.png.webp 146w, https://www.liveagent.hr/wp/urlslab-download/6cb5d888b681089e64558d3fb3a77463/Edit-tag2-87x110.png.webp 87w, https://www.liveagent.hr/wp/urlslab-download/564341146b8d458f77be7530ed270fe0/Edit-tag2-384x485.png.webp 384w, https://www.liveagent.hr/wp/urlslab-download/abb988c62fd0c67c01a53910c5c7c819/Edit-tag2-17x22.png.webp 17w, https://www.liveagent.hr/wp/urlslab-download/485ded9f55707148424cfaecc5d399f5/Edit-tag2-198x250.png.webp 198w" urlslab-lazy="yes" sizes="(max-width: 194px) 100vw, 194px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/a8a9829e575518ec11b342fd2137db9a/Edit-tag2.png 388w, https://www.liveagent.hr/wp/urlslab-download/ab59ee0fb60565dbe740422bdf337b3a/Edit-tag2-238x300.png 238w, https://www.liveagent.hr/wp/urlslab-download/08978c7cdbfd1d59917826520e371ca9/Edit-tag2-40x50.png 40w, https://www.liveagent.hr/wp/urlslab-download/b09076545eed7e4b8e6bf0aad0725ef0/Edit-tag2-20x25.png 20w, https://www.liveagent.hr/wp/urlslab-download/198ed5fa316e24901f37d336f7f03a8b/Edit-tag2-265x335.png 265w, https://www.liveagent.hr/wp/urlslab-download/add378a31c69474d64b00c43a235017a/Edit-tag2-317x400.png 317w, https://www.liveagent.hr/wp/urlslab-download/fe6adf101b383b4df2eb632fae7c3a51/Edit-tag2-146x185.png 146w, https://www.liveagent.hr/wp/urlslab-download/35db51c1a5151210bd7bf908d2f5dc93/Edit-tag2-87x110.png 87w, https://www.liveagent.hr/wp/urlslab-download/b57362457665221fddd0a559dfee011c/Edit-tag2-384x485.png 384w, https://www.liveagent.hr/wp/urlslab-download/6c043cd194dc6e5b78e96c86310f5c72/Edit-tag2-17x22.png 17w, https://www.liveagent.hr/wp/urlslab-download/7a041bfd1019b37a2d17760f7bd0492b/Edit-tag2-198x250.png 198w" urlslab-lazy="yes" sizes="(max-width: 194px) 100vw, 194px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/48c87971011c3a912e24af3fec7f74b1/Edit-tag2.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="" class="wp-image-223482" width="194" height="245" data-src="https://www.liveagent.hr/wp/urlslab-download/a8a9829e575518ec11b342fd2137db9a/Edit-tag2.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a></figure></div> <p>Ove modifikacije se mogu napraviti bilo kad, tako da uvijek možete promijeniti naziv ili boju oznake.</p> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/04/Edit-tag.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Edit Tag.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/74b0e9fe39b6887d6de3f2a0a9514463/Edit-tag-1024x557.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/aabd5e713601aba9180f08ccc42d3c4a/Edit-tag-300x163.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/f47aa2fe812c609fa421b2915d914454/Edit-tag-768x418.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/83657abf65632aac8cbb9aa1df6db51f/Edit-tag-92x50.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/d20f293bf4af0e7d46d6dfdd98d5b560/Edit-tag-46x25.png.webp 46w, https://www.liveagent.hr/wp/urlslab-download/307c81f653c5dd1b03f4c4b1cdd71ef0/Edit-tag-616x335.png.webp 616w, https://www.liveagent.hr/wp/urlslab-download/8d940a7f730b1539bceca43ba50d65e4/Edit-tag-700x381.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/245e708f3c4c60873532ac8dbffab9d4/Edit-tag-185x101.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/dd5849d91ce78bd675015cfe1d78cf0f/Edit-tag-110x60.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/5088eec7e5375fc16d34db49bd40c2f7/Edit-tag-485x264.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/c69d41a91468940efe86b6e3545e7e27/Edit-tag-40x22.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/46a42eeb095eb4c7f05df4ac7e84ae71/Edit-tag-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/10eec8a5a1c8188708c44f6110fa7b7f/Edit-tag-1024x557.png 1024w, https://www.liveagent.hr/wp/urlslab-download/d8e8f4ec30a23f0582d0eec88ab24519/Edit-tag-300x163.png 300w, https://www.liveagent.hr/wp/urlslab-download/b35164eff32475f7c079cc2427a806b0/Edit-tag-768x418.png 768w, https://www.liveagent.hr/wp/urlslab-download/0e6cd240f3fda8cbf349cb93795797be/Edit-tag-92x50.png 92w, https://www.liveagent.hr/wp/urlslab-download/f4a71831c5e442f3e176222f8cbf6fd0/Edit-tag-46x25.png 46w, https://www.liveagent.hr/wp/urlslab-download/990d747f0476c279b637d7f8013d6517/Edit-tag-616x335.png 616w, https://www.liveagent.hr/wp/urlslab-download/ade7cbdcc6afd8be0193cb4246d2775a/Edit-tag-700x381.png 700w, https://www.liveagent.hr/wp/urlslab-download/54154bfd721551f9ad385af1a975ef66/Edit-tag-185x101.png 185w, https://www.liveagent.hr/wp/urlslab-download/16500da569ed4b496edbcb9c4854b00f/Edit-tag-110x60.png 110w, https://www.liveagent.hr/wp/urlslab-download/c1ae5015f260756dc380108a9adb6751/Edit-tag-485x264.png 485w, https://www.liveagent.hr/wp/urlslab-download/970e77776c3d6c216ad0187cfd39c1bc/Edit-tag-40x22.png 40w, https://www.liveagent.hr/wp/urlslab-download/22a09f6568553372755163c7337f7170/Edit-tag-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/74b0e9fe39b6887d6de3f2a0a9514463/Edit-tag-1024x557.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="557" alt="" class="wp-image-223416" data-src="https://www.liveagent.hr/wp/urlslab-download/10eec8a5a1c8188708c44f6110fa7b7f/Edit-tag-1024x557.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a></figure></div> <h3 id="h-kako-modificirati-oznake">Kako modificirati oznake?</h3> <ol class="wp-block-list"><li>Prijavite se u LiveAgent.</li><li>Kliknite na <strong>Konfiguracija </strong>(ikona zupčanika u navigacijskoj traci).</li><li>Kliknite na <strong>Automatizacija</strong>.</li><li>Kliknite na <strong>Oznake</strong>.</li><li>Izaberite oznaku i kliknite <strong>Uredi</strong>.</li><li>Promijenite boju pozadine, ime ili boju teksta po vašim željama.</li><li>Kliknite na <strong>Sačuvaj</strong>.</li></ol> <div class="wp-block-image"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2021/04/Modify-tag.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Modify Tag.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/1f30d3df26098b452d22ca50b9c16538/Modify-tag-1024x558.png.webp 1024w, https://www.liveagent.hr/wp/urlslab-download/882981ea69c06832210ada7e46299ba0/Modify-tag-300x163.png.webp 300w, https://www.liveagent.hr/wp/urlslab-download/aa0abda1c5e4c7ea5c4198d85809c95d/Modify-tag-768x418.png.webp 768w, https://www.liveagent.hr/wp/urlslab-download/dfdbfb765206ed6ac22e395f90538b54/Modify-tag-92x50.png.webp 92w, https://www.liveagent.hr/wp/urlslab-download/53e9b65ebd76eaf4eb88f688b3d61e6e/Modify-tag-46x25.png.webp 46w, https://www.liveagent.hr/wp/urlslab-download/ad55fe9aa0c35498eccfd271606a1ac8/Modify-tag-615x335.png.webp 615w, https://www.liveagent.hr/wp/urlslab-download/7d05d4d553fd5a5ec638b80e16542a85/Modify-tag-700x381.png.webp 700w, https://www.liveagent.hr/wp/urlslab-download/93c7282ac8e35d0cb21a45732e95099c/Modify-tag-185x101.png.webp 185w, https://www.liveagent.hr/wp/urlslab-download/3fc5af5cd89e2234ea4ae073de63f878/Modify-tag-110x60.png.webp 110w, https://www.liveagent.hr/wp/urlslab-download/25393aa1cab503de5917e0eb76178b7d/Modify-tag-485x264.png.webp 485w, https://www.liveagent.hr/wp/urlslab-download/b75a521224ee3916170d362ce98141f0/Modify-tag-40x22.png.webp 40w, https://www.liveagent.hr/wp/urlslab-download/1a47cc504ba513756a5a0e05669be2c9/Modify-tag-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/80739e03787876a69d43c1cb66f880ed/Modify-tag-1024x558.png 1024w, https://www.liveagent.hr/wp/urlslab-download/7e3cea93fbba0bb7c6ee4c3daf01124d/Modify-tag-300x163.png 300w, https://www.liveagent.hr/wp/urlslab-download/f275c3f8a47a6d47d2bbb7ce404263e4/Modify-tag-768x418.png 768w, https://www.liveagent.hr/wp/urlslab-download/8dfd2c7d1581985f4fbeb00181545c42/Modify-tag-92x50.png 92w, https://www.liveagent.hr/wp/urlslab-download/b4905faf1855b23c97a3d2ac6b7021f9/Modify-tag-46x25.png 46w, https://www.liveagent.hr/wp/urlslab-download/9ab6122a31b26a82095b817954ad99da/Modify-tag-615x335.png 615w, https://www.liveagent.hr/wp/urlslab-download/145621b952bdd6a7da447e566ef0ba22/Modify-tag-700x381.png 700w, https://www.liveagent.hr/wp/urlslab-download/d522f90061b7e45e8001c0f088b621f3/Modify-tag-185x101.png 185w, https://www.liveagent.hr/wp/urlslab-download/5e6dc47922d54c390800c0d209c6b48d/Modify-tag-110x60.png 110w, https://www.liveagent.hr/wp/urlslab-download/1eb4b1c71115ae02d6eedf37ac445085/Modify-tag-485x264.png 485w, https://www.liveagent.hr/wp/urlslab-download/41145193856a6b1317e008d90ca9d86c/Modify-tag-40x22.png 40w, https://www.liveagent.hr/wp/urlslab-download/8c4be615b5828aed93b96138a9ed97e7/Modify-tag-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/1f30d3df26098b452d22ca50b9c16538/Modify-tag-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-223441" data-src="https://www.liveagent.hr/wp/urlslab-download/80739e03787876a69d43c1cb66f880ed/Modify-tag-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a></figure></div> <h2 id="h-izvori-baze-znanja">Izvori baze znanja</h2> <p>Kako bi saznali više o oznakama, provjerite naše vodiče i članke u bazi znanja.</p> <ul class="wp-block-list"><li><a href="https://support.liveagent.com/313380-Ticket-Tags?r=1" urlslab_href_old="https://support.ladesk.com/313380-Tags" title="Organize and categorize tickets with LiveAgent tags. Create, manage, and filter tags for efficient ticket handling and enhanced workflow." hreflang="en-US">Kako dodati oznake tiketima</a></li><li>Rječnik podrške: Što su oznake?</li><li><a href="https://www.youtube.com/watch?v=OE-1MeT_Iro&feature=youtu.be" urlslab_href_old="https://youtu.be/OE-1MeT_Iro" title="Of course! Please provide the content of the webpage you'd like me to summarize into a meta description." hreflang="de-DE">Oznake: Video vodič za postavljanje</a></li></ul><figure class="wp-block-embed is-provider-youtube wp-block-embed-youtube"><div class="wp-block-embed__wrapper urlslab_yt"><link rel="stylesheet" id="urlslab_youtube_loader-css" type="text/css" media="all" href="https://www.liveagent.hr/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <div class="youtube_urlslab_loader" data-ytid="OE-1MeT_Iro" width="500" height="375"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">How to create and add Tags in LiveAgent www.liveagent.com | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M73S</strong><picture><source data-srcset="https://www.liveagent.hr/wp/urlslab-download/3a08bff8e604fae7edd20d1de07938fd/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.liveagent.hr/wp/urlslab-download/e1125e012ffbd5b21c34064ee018b2f5/hqdefault.jpg" alt="Youtube video: How to create and add Tags in LiveAgent www.liveagent.com" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="46"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T10:14:10+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="How to create and add Tags in LiveAgent www.liveagent.com"><meta itemprop="description" content="https://www.liveagent.com/features/tags/ - Tags are simply words or phrases you can use to add more connotation to tickets. Tags provide you with an unlimited amount of flexibility to manage and customize your support workflow. LiveAgent is Helpdesk & Live chat software"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/OE-1MeT_Iro/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=OE-1MeT_Iro"><link itemprop="embedUrl" content="https://www.youtube.com/embed/OE-1MeT_Iro"><meta itemprop="duration" content="P0Y0M0DT0H0M73S"><meta itemprop="uploadDate" content="2024-10-14T10:14:10+00:00"></div></div> </div></figure> <h2 id="h-spremni-kreirati-prilagoene-oznake">Spremni kreirati prilagođene oznake?</h2> <p>Organizirajte svoju korisničku podršku s prilagođenim oznakama već danas. Olakšajte si količinu rada i prepustite teške terete nama a vi se fokusirajte na usluživanje klijenata. S automatiziranom dodjelom oznaka, to je lako. Isprobajte danas s našim <a href="https://www.liveagent.hr/probni-period/" title="Registrirajte se za besplatno 14-dnevno probno razdoblje uz LiveAgent i otkrijte vrhunske alate za korisničku podršku!" hreflang="hr" onover-preload="1">besplatnim 14-dnevnim probnim periodom</a>. Bez kreditne kartice. Bez ikakvih obaveza.</p> <div class="Gutenberg"> <section class="ShortTrial Block Block--background"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div> <div class="elementor-widget-heading"> <div class="elementor-widget-container"> <h2 id="h-isprobajte-liveagent-vec-danas">Isprobajte LiveAgent već danas</h2> </div> </div> <div class="elementor-widget-text-editor"> <div class="elementor-text-editor"> <p>Nudimo vam pomoć prilikom prebacivanja s popularnih help desk rješenja.</p> </div> </div> </div> <div class="elementor-column elementor-inner-column"> <div class="ShortTrial__form"> <div class="Newsletter__form"> <form action="/probni-period/" method="post"> <input type="email" value="" placeholder="Vaš poslovni e-mail" name="mail" class="Input" required=""> <button type="submit" name="subscribe" class="Button Button--full"> <span>Registrirajte se</span> </button> </form> </div> <div class="Portals__text__details"> <div class="Portals__text__details__stars"> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/icon_star_black.svg"></span> <span class="Portals__text__details__stars__item" style="" urlslab-lazy-bgimage="https://www.liveagent.hr/app/themes/liveagent/assets/images/icon_star_black.svg"></span> </div> <p>3,000+ recenzija <a href="/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1"><img decoding="async" alt="Capterra" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_capterra_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></a> <a href="/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1"><img decoding="async" alt="GetApp" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_getapp_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></a> <a href="/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. Join prominent users like Forbes and Airbus in enhancing your customer service experience." hreflang="hr" onover-preload="1"><img decoding="async" alt="G2 Crowd" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/logo_g2_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></a> </p> </div> </div> </div> </div> </div> </section> </div> { “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [{ “@type”: “Question”, “name”: “Što su oznake?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Oznake se mogu definirati kao naljepnice na tiketima korisničke podrške. Primarno se koriste za organizaciju i kategorizaciju tiketa ali i kao brzi pretpregled sadržaja tiketa.” } }, { “@type”: “Question”, “name”: “Zašto su oznake važne?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Oznake se obično smatraju jednom od ključnih značajki softvera za korisničku podršku/<a href="https://www.liveagent.hr/tiketing-softver/" title='Najbolji tiketing softver za 2024! Upravljajte emailovima, chatovima i pozivima s jedne platforme. Besplatna proba bez kreditne kartice!"' hreflang="hr" onover-preload="1">tiketing</a>, jer vam mogu pomoći razlikovati različite korisničke segmente i teme podrške na brz i lak način.” } }, { “@type”: “Question”, “name”: “Koje su prednosti korištenja oznaka?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Oznake mogu donijeti organizaciju i jasnoću vašoj korisničkoj podršci. Organizirana korisnička podrška vam koristi na više načina, uglavnom za poboljšanje efikasnosti agenata što također poboljšava brzinu odgovora, kvalitetu vaše korisničke usluge, zadovoljstvo klijenata i eventualno prodaju i mjesečni ponavljajući prihod (MRR). ” } }] } <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Povezani članci</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.hr/funkcionalnosti/api/" title="Application Programming Interface (sučelje za programiranje aplikacija) je kombinacija alata i programskog koda. Softver koristi API kako bi se integrirao s drugim aplikacijama. API određuje suradnju." hreflang="hr" onover-preload="1"><img alt="Application Programming Interface (sučelje za programiranje aplikacija) je kombinacija alata i programskog koda. Softver koristi API kako bi se integrirao s drugim aplikacijama. API određuje suradnju." data-src="https://assets.flowhunt.io/screenshots/67d5c5549ec509e6/f163a984973981c3/1728937035_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.hr/funkcionalnosti/api/" title="Application Programming Interface (sučelje za programiranje aplikacija) je kombinacija alata i programskog koda. Softver koristi API kako bi se integrirao s drugim aplikacijama. 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Uživajte u briljantnoj službi za korisnike, značajnim uštedama i podršci na 43 jezika. Pridružite se tisućama zadovoljnih korisnika i unaprijedite svoj proces podrške već danas!" hreflang="hr" onover-preload="1">Prebacivanje podataka</a></li> <li id="menu-item-400570"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Status sustava</a></li> <li id="menu-item-400571"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. 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Contact us now!" hreflang="hr" onover-preload="1">Zahtjev za prijedlog</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-22 widget_nav_menu"><div class="Footer__top__column__title h5">Poduzeće</div><div class="menu-footer-top-company-croatian-container"><ul id="menu-footer-top-company-croatian" class="menu"><li id="menu-item-453624"><a href="https://www.liveagent.hr/o-nama/o-liveagent-u/" title='LiveAgent je vodeći softver korisničke podrške s live chatom i tiketingom, služi 150M+ korisnika i 40K+ poduzeća diljem svijeta."' hreflang="hr" onover-preload="1">O nama</a></li> <li id="menu-item-400492"><a href="https://www.liveagent.hr/nagrade/" title="Discover the award-winning capabilities of LiveAgent, a leading software solution recognized for excellence in customer support, live chat, and more. Benefit from 24/7 support, no setup fees, and a free month trial. 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Brzo pronađite što vam treba!"' hreflang="hr" onover-preload="1">Rječnik</a></li> <li id="menu-item-743473"><a href="https://www.liveagent.hr/akademija/" title="Otkrijte sveobuhvatan vodič za korisničku podršku na LiveAgent Akademiji! Poboljšajte vještine i optimizirajte korisničko iskustvo." hreflang="hr" onover-preload="1">Akademija</a></li> <li id="menu-item-743476"><a href="https://www.liveagent.hr/predlosci/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="hr" onover-preload="1">Predlošci</a></li> <li id="menu-item-400538"><a href="https://www.liveagent.hr/test-tipkanja/" title="Testirajte brzinu tipkanja uz LiveAgent! Poboljšajte produktivnost, pružite brze odgovore i povećajte zadovoljstvo korisnika. Isprobajte besplatno!" hreflang="hr" onover-preload="1">Test tipkanja</a></li> <li id="menu-item-743477"><a href="https://www.liveagent.hr/kalkulator-troskova/" title="Uštedite do 72% na korisničkoj podršci uz LiveAgent! Besplatan kalkulator troškova, 24/7 podrška, bez postavljanja i kreditne kartice." hreflang="hr" onover-preload="1">Kalkulator troškova</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-156 widget_nav_menu"><div class="Footer__top__column__title h5">Popularno</div><div class="menu-footer-top-popular-croatian-container"><ul id="menu-footer-top-popular-croatian" class="menu"><li id="menu-item-743501"><a href="https://www.liveagent.hr/softver-korisnicke-sluzbe/" title="Otkrijte top 20 softvera za korisničku službu u 2022. Poboljšajte podršku, automatizirajte tikete i povećajte zadovoljstvo klijenata!" hreflang="hr" onover-preload="1">Softver za korisničku službu</a></li> <li id="menu-item-743502"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP telefonski sustavi</a></li> <li id="menu-item-743503"><a href="https://www.liveagent.hr/samoposluzni-softver/" title="Otkrijte najbolji samoposlužni softver za klijente u 2024! Smanjite potrebu za korisničkom službom uz naš vodič kroz popularne alate, njihove prednosti i trendove. Posjetite LiveAgent za više informacija i unaprijedite podršku 24/7!" hreflang="hr" onover-preload="1">Samoposlužni softver</a></li> <li id="menu-item-743504"><a href="https://www.liveagent.hr/softver-dolazni-poziv-call-centar/" title="Otkrijte kako LiveAgent softver za dolazne pozive pomaže tvrtkama da poboljšaju korisničko iskustvo i povećaju prodaju pomoću IVR tehnologije, pametnog usmjeravanja poziva i integriranog video chata. Uživajte u neograničenom snimanju poziva i detaljnoj analitici za optimizaciju vašeg call centra." hreflang="hr" onover-preload="1">Softver pozivnog centra za dolazne pozive</a></li> <li id="menu-item-743505"><a href="https://www.liveagent.hr/sustav-za-upravljanje-prituzbama-klijenata/" title="Otkrijte top 20 sustava za upravljanje pritužbama klijenata u 2023. Pojednostavite komunikaciju uz tiketing, live chat i više!" hreflang="hr" onover-preload="1">Sustav za upravljanje pritužbama</a></li> <li id="menu-item-743506"><a href="https://www.liveagent.hr/blog/najbolji-softver-klijentski-portal/" title="Otkrijte 25 najboljih softvera za klijentski portal koji poboljšavaju komunikaciju, suradnju i korisničku uslugu. Saznajte kako povećati odaziv i odanost klijenata te izgraditi klijento-centrični pristup. Posjetite našu stranicu i pronađite savršeno rješenje za vaše poslovanje!" hreflang="hr" onover-preload="1">Softver za korisnički portal</a></li> <li id="menu-item-743507"><a href="https://www.liveagent.hr/softver-za-upravljanje-emailovima/" title="Olakšajte upravljanje emailovima uz napredne značajke LiveAgent softvera! Povećajte produktivnost i zadovoljstvo korisnika već danas!" hreflang="hr" onover-preload="1">Softver za upravljanje emailovima</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Sales contacts</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="LiveAgent-ov telefonski broj">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="LiveAgent-ov telefonski broj">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.hr/funkcionalnosti/oznake/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgent's WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="LiveAgent-ov demo" hreflang="hr" onover-preload="1">Dogovorite demo</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Društveni kanali</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgent-ov Instagram"> <svg> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgent-ov Facebook"> <svg> <use xlink:href=" https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgent-ov Twitter"> <svg> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgent-ov LinkedIn"> <svg> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgent-ov YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgent's WhatsApp"> <svg> <use xlink:href="https://www.liveagent.hr/app/themes/liveagent/assets/images/icons.svg?ver=1.25.71#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.hr/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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