CINXE.COM
What if I get locked out of my account? – Licensing and Purchasing FAQ
<!DOCTYPE html> <html dir="ltr" lang="en-GB"> <head> <meta charset="utf-8" /> <!-- v25753 --> <title>What if I get locked out of my account? – Licensing and Purchasing FAQ</title> <meta name="description" content="If you lost access to your mobile device, try one of the following options. Log in using a recovery code Recovery codes are 8-character..." /><meta property="og:image" content="/hc/theming_assets/01J0QXKWPB2SCDS5AX8JJK3MRZ" /> <meta property="og:type" content="website" /> <meta property="og:site_name" content="Licensing and Purchasing FAQ" /> <meta property="og:title" content="What if I get locked out of my account?" /> <meta property="og:description" content="If you lost access to your mobile device, try one of the following options. Log in using a recovery code Recovery codes are 8-character codes that you receive when setting up two-factor authenticat..." /> <meta property="og:url" content="https://sales.jetbrains.com/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account" /> <link rel="canonical" href="https://sales.jetbrains.com/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account"> <link rel="alternate" hreflang="de" href="https://sales.jetbrains.com/hc/de/articles/360013090420-Was-ist-wenn-ich-aus-meinem-Konto-ausgesperrt-werde"> <link rel="alternate" hreflang="en-gb" href="https://sales.jetbrains.com/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account"> <link rel="alternate" hreflang="es" href="https://sales.jetbrains.com/hc/es/articles/360013090420--Qu%C3%A9-pasa-si-quedo-bloqueado-fuera-de-mi-cuenta"> <link rel="alternate" hreflang="fr" href="https://sales.jetbrains.com/hc/fr/articles/360013090420-Que-faire-si-mon-compte-est-bloqu%C3%A9"> <link rel="alternate" hreflang="ja" href="https://sales.jetbrains.com/hc/ja/articles/360013090420-%E3%82%A2%E3%82%AB%E3%82%A6%E3%83%B3%E3%83%88%E3%81%8B%E3%82%89%E3%83%AD%E3%83%83%E3%82%AF%E3%82%A2%E3%82%A6%E3%83%88%E3%81%95%E3%82%8C%E3%81%9F%E5%A0%B4%E5%90%88%E3%81%AF"> <link rel="alternate" hreflang="ko" href="https://sales.jetbrains.com/hc/ko/articles/360013090420-%EB%82%B4-%EA%B3%84%EC%A0%95%EC%9D%B4-%EC%9E%A0%EA%B8%B0%EB%A9%B4-%EC%96%B4%EB%96%BB%EA%B2%8C-%EB%90%98%EB%82%98%EC%9A%94"> <link rel="alternate" hreflang="pt-br" href="https://sales.jetbrains.com/hc/pt-br/articles/360013090420-E-se-minha-conta-for-bloqueada"> <link rel="alternate" hreflang="ru" href="https://sales.jetbrains.com/hc/ru/articles/360013090420-%D0%A7%D1%82%D0%BE-%D0%B4%D0%B5%D0%BB%D0%B0%D1%82%D1%8C-%D0%B5%D1%81%D0%BB%D0%B8-%D1%8F-%D0%BD%D0%B5-%D0%BC%D0%BE%D0%B3%D1%83-%D0%B2%D0%BE%D0%B9%D1%82%D0%B8-%D0%B2-%D1%83%D1%87%D0%B5%D1%82%D0%BD%D1%83%D1%8E-%D0%B7%D0%B0%D0%BF%D0%B8%D1%81%D1%8C"> <link rel="alternate" hreflang="x-default" href="https://sales.jetbrains.com/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account"> <link rel="alternate" hreflang="zh" href="https://sales.jetbrains.com/hc/zh-tw/articles/360013090420-%E5%A6%82%E6%9E%9C%E6%88%91%E7%9A%84%E5%B8%B3%E6%88%B6%E8%A2%AB%E9%8E%96%E5%AE%9A%E6%80%8E%E9%BA%BC%E8%BE%A6"> <link rel="alternate" hreflang="zh-cn" href="https://sales.jetbrains.com/hc/zh-cn/articles/360013090420-%E5%A6%82%E6%9E%9C%E6%88%91%E7%9A%84%E5%B8%90%E6%88%B7%E8%A2%AB%E9%94%81%E5%AE%9A%E6%80%8E%E4%B9%88%E5%8A%9E"> <link rel="alternate" hreflang="zh-tw" href="https://sales.jetbrains.com/hc/zh-tw/articles/360013090420-%E5%A6%82%E6%9E%9C%E6%88%91%E7%9A%84%E5%B8%B3%E6%88%B6%E8%A2%AB%E9%8E%96%E5%AE%9A%E6%80%8E%E9%BA%BC%E8%BE%A6"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet" /> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/787891/513932/style.css?digest=22734459880210"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01J0QXKX46VSYVM1V403BZMEYR"> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <link href="//resources.jetbrains.com/storage/ui/fonts/fonts.css" rel="stylesheet" type="text/css"> <link href="/hc/theming_assets/01JCDGZYKE0HZZR40KTY9BCTQ5" rel="stylesheet" type="text/css"> <script src="/hc/theming_assets/01J0QXKVPV0RF54A443EJWRBW4" defer></script> </head> <body class=""> <!– Google Tag Manager –> <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-5P98" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5P98');</script> <!– End Google Tag Manager –> <div class="page zendesk"> <div class="page__header position-relative"> <div class="header _default _adaptive"> <div class="g-container _new"> <div class="header__logo-wrap"> <div class="js-open-main-nav-btn hamburger _white _type-close header__hamburger"> <div class="hamburger__icon"></div> </div> <div id="js-header-logo" data-current-product="sales"> <a class="header__logo__new" title="Home" href="/hc/en-gb">Home</a> </div> <div class="header__title">Licensing and Purchasing FAQ</div> </div> <div class="js-open-main-nav-content header__menu"> <div class="header__menu-item"> <a href="/hc/en-gb/requests/new?ticket_form_id=66372" class='submit-a-request header__menu-item-link button'>Contact Support</a> </div> <div class="header__menu-item header-dropdown"> <div class="dropdown" aria-haspopup="true"> <a class="dropdown-toggle"> English (GB) </a> <span class="dropdown-menu dropdown-menu-end" role="menu"> <a href="/hc/change_language/de?return_to=%2Fhc%2Fde%2Farticles%2F360013090420-Was-ist-wenn-ich-aus-meinem-Konto-ausgesperrt-werde" dir="ltr" rel="nofollow" role="menuitem"> Deutsch </a> <a href="/hc/change_language/es?return_to=%2Fhc%2Fes%2Farticles%2F360013090420--Qu%25C3%25A9-pasa-si-quedo-bloqueado-fuera-de-mi-cuenta" dir="ltr" rel="nofollow" role="menuitem"> Español </a> <a href="/hc/change_language/fr?return_to=%2Fhc%2Ffr%2Farticles%2F360013090420-Que-faire-si-mon-compte-est-bloqu%25C3%25A9" dir="ltr" rel="nofollow" role="menuitem"> Français </a> <a href="/hc/change_language/ja?return_to=%2Fhc%2Fja%2Farticles%2F360013090420-%25E3%2582%25A2%25E3%2582%25AB%25E3%2582%25A6%25E3%2583%25B3%25E3%2583%2588%25E3%2581%258B%25E3%2582%2589%25E3%2583%25AD%25E3%2583%2583%25E3%2582%25AF%25E3%2582%25A2%25E3%2582%25A6%25E3%2583%2588%25E3%2581%2595%25E3%2582%258C%25E3%2581%259F%25E5%25A0%25B4%25E5%2590%2588%25E3%2581%25AF" dir="ltr" rel="nofollow" role="menuitem"> 日本語 </a> <a href="/hc/change_language/ko?return_to=%2Fhc%2Fko%2Farticles%2F360013090420-%25EB%2582%25B4-%25EA%25B3%2584%25EC%25A0%2595%25EC%259D%25B4-%25EC%259E%25A0%25EA%25B8%25B0%25EB%25A9%25B4-%25EC%2596%25B4%25EB%2596%25BB%25EA%25B2%258C-%25EB%2590%2598%25EB%2582%2598%25EC%259A%2594" dir="ltr" rel="nofollow" role="menuitem"> 한국어 </a> <a href="/hc/change_language/pt-br?return_to=%2Fhc%2Fpt-br%2Farticles%2F360013090420-E-se-minha-conta-for-bloqueada" dir="ltr" rel="nofollow" role="menuitem"> Português do Brasil </a> <a href="/hc/change_language/ru?return_to=%2Fhc%2Fru%2Farticles%2F360013090420-%25D0%25A7%25D1%2582%25D0%25BE-%25D0%25B4%25D0%25B5%25D0%25BB%25D0%25B0%25D1%2582%25D1%258C-%25D0%25B5%25D1%2581%25D0%25BB%25D0%25B8-%25D1%258F-%25D0%25BD%25D0%25B5-%25D0%25BC%25D0%25BE%25D0%25B3%25D1%2583-%25D0%25B2%25D0%25BE%25D0%25B9%25D1%2582%25D0%25B8-%25D0%25B2-%25D1%2583%25D1%2587%25D0%25B5%25D1%2582%25D0%25BD%25D1%2583%25D1%258E-%25D0%25B7%25D0%25B0%25D0%25BF%25D0%25B8%25D1%2581%25D1%258C" dir="ltr" rel="nofollow" role="menuitem"> Русский </a> <a href="/hc/change_language/zh-cn?return_to=%2Fhc%2Fzh-cn%2Farticles%2F360013090420-%25E5%25A6%2582%25E6%259E%259C%25E6%2588%2591%25E7%259A%2584%25E5%25B8%2590%25E6%2588%25B7%25E8%25A2%25AB%25E9%2594%2581%25E5%25AE%259A%25E6%2580%258E%25E4%25B9%2588%25E5%258A%259E" dir="ltr" rel="nofollow" role="menuitem"> 简体中文 </a> <a href="/hc/change_language/zh-tw?return_to=%2Fhc%2Fzh-tw%2Farticles%2F360013090420-%25E5%25A6%2582%25E6%259E%259C%25E6%2588%2591%25E7%259A%2584%25E5%25B8%25B3%25E6%2588%25B6%25E8%25A2%25AB%25E9%258E%2596%25E5%25AE%259A%25E6%2580%258E%25E9%25BA%25BC%25E8%25BE%25A6" dir="ltr" rel="nofollow" role="menuitem"> 繁體中文 </a> </span> </div> </div> <div class="header__menu-item header-dropdown"> <a class="login" rel="nofollow" data-auth-action="signin" title="Opens a dialogue" role="button" href="/hc/en-gb/signin?return_to=https%3A%2F%2Fsales.jetbrains.com%2Fhc%2Fen-gb%2Farticles%2F360013090420-What-if-I-get-locked-out-of-my-account"> Sign in </a> </div> </div> <div class="header-buttons-wrapper"> <button class="js-header-search-button header-search-button header-buttons-wrapper__button"></button> </div> </div> </div> <div class="js-header-search-container slide-content header-search-container zendesk-header-search-container"> <div class="g-container"> <form role="search" class="header-search-container__form" data-search="" data-instant="true" autocomplete="off" action="/hc/en-gb/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="search" name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search" /> <input type="submit" name="commit" value="Search" /></form> </div> </div> </div> <div class="page__content container"> <main role="main"> <section class="section-content"> <div class="g-container"> <nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-gb">Licensing and Purchasing FAQ</a> </li> <li> <a href="/hc/en-gb/categories/200934669-JetBrains-Account-help">JetBrains Account help</a> </li> <li> <a href="/hc/en-gb/sections/360003865039-Two-factor-authentication">Two-factor authentication</a> </li> </ol> </nav> <div class="g-row"> <div class="g-col-8 _md-12 article-content"> <article class="article"> <header class="article-header"> <div class="g-row"> <div class="g-col-12"> <h1 class="no-margin-top no-margin-bottom"> What if I get locked out of my account? <span class="subscribe-wrapper"> <div data-helper="subscribe" data-json="{"item":"article","url":"/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account/subscription.json","follow_label":"Follow","unfollow_label":"Unfollow","following_label":"Following","can_subscribe":true,"is_subscribed":false}"></div> </span> </h1> </div> </div> </header> <div class="g-row margin-bottom-vertical-unit"> <div class="g-col-12"> <div class="article-body markdown"> <p>If you lost access to your mobile device, try one of the following options.</p> <h2 id="h_01HBTGCDD0BGT2JSPYTM7Q7ZJ3">Log in using a recovery code</h2> <p>Recovery codes are 8-character codes that you receive when setting up two-factor authentication. If you have your codes, enter one of them instead of a one-time code when logging in. For more information, see <a href="/hc/en-gb/articles/360013172119">Logging in with a recovery code</a><br><br></p> <h2 id="h_01HBTGCXN0J9CRB53W7GB1WVKQ">Contact us</h2> <p><span>If you can't find your recovery codes, </span><a href="https://sales.jetbrains.com/hc/en-gb/requests/new?ticket_form_id=66372">contact us for assistance. </a><span>Our team can disable two-factor authentication for your account. </span></p> <p><span>Before we do so, we'll need to make sure that the account belongs to you. To restore access to your account as quickly as possible, please provide some means of identification when submitting your request:<br></span></p> <ul> <li>A copy of a license certificate or invoice from your previous purchase.</li> <li>Your legal ID.</li> <li>If you’re using a <a href="https://www.jetbrains.com/community/education/#students">free educational license</a>: <ul> <li>The academic email address associated with your license.</li> <li>A student or teacher ID, or another form of supporting documentation to certify your academic position.</li> </ul> </li> </ul> <p>When we confirm your identity, we’ll disable two-factor authentication for you so that you can log in with your regular password only. <span></span></p> <p><span>Once you restore access to your account, we strongly recommend that you enable two-factor authentication again to protect your JetBrains licenses and personal information from unauthorized access. Make sure to </span><a href="/hc/en-gb/articles/360013172119">save your recovery codes</a><span> to avoid getting locked out of your account in the future.</span></p> <p><br><br></p> </div> </div> </div> <footer class="article-footer margin-bottom-vertical-unit-half"> <div class="g-row"> <div class="g-col _sm-12 margin-bottom-vertical-unit-half"> <h3 class="article-footer__title">Was this article helpful?</h3> <div class="article-vote"> <div class="article-vote-controls"> <button type="button" class="article-vote-up" data-helper="vote" data-item="article" data-type="up" data-id="360013090420" data-upvote-count="47" data-vote-count="83" data-vote-sum="11" data-vote-url="/hc/en-gb/articles/360013090420/vote" data-value="null" data-label="47 out of 83 found this helpful" data-selected-class="article-voted" aria-label="This article was helpful" aria-pressed="false">Yes</button> <button type="button" class="article-vote-down" data-helper="vote" data-item="article" data-type="down" data-id="360013090420" data-upvote-count="47" data-vote-count="83" data-vote-sum="11" data-vote-url="/hc/en-gb/articles/360013090420/vote" data-value="null" data-label="47 out of 83 found this helpful" data-selected-class="article-voted" aria-label="This article was not helpful" aria-pressed="false">No</button> </div> <div class="article-vote-count color-gray-medium no-margin-bottom"> <span class="article-vote-label color-gray-medium-light" data-helper="vote" data-item="article" data-type="label" data-id="360013090420" data-upvote-count="47" data-vote-count="83" data-vote-sum="11" data-vote-url="/hc/en-gb/articles/360013090420/vote" data-value="null" data-label="47 out of 83 found this helpful">47 out of 83 found this helpful</span> </div> </div> </div> <div class="margin-bottom-vertical-unit-half"> <h3 class="article-footer__title">Share</h3> <div class="share-wrapper"> <ul class="share"> <li> <a href="https://www.facebook.com/share.php?title=What+if+I+get+locked+out+of+my+account%3F&u=https%3A%2F%2Fsales.jetbrains.com%2Fhc%2Fen-gb%2Farticles%2F360013090420-What-if-I-get-locked-out-of-my-account" class="share-facebook" aria-label="Facebook"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on Facebook"> <path fill="currentColor" d="M6 0a6 6 0 01.813 11.945V7.63h1.552l.244-1.585H6.812v-.867c0-.658.214-1.242.827-1.242h.985V2.55c-.173-.024-.538-.075-1.23-.075-1.444 0-2.29.767-2.29 2.513v1.055H3.618v1.585h1.484v4.304A6.001 6.001 0 016 0z"/> </svg> </a> </li> <li> <a href="https://twitter.com/share?lang=en&text=What+if+I+get+locked+out+of+my+account%3F&url=https%3A%2F%2Fsales.jetbrains.com%2Fhc%2Fen-gb%2Farticles%2F360013090420-What-if-I-get-locked-out-of-my-account" class="share-twitter" aria-label="X Corp"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on X Corp"> <path fill="currentColor" d="M.0763914 0 3.60864 0 6.75369 4.49755 10.5303 0 11.6586 0 7.18498 5.11431 12 12 8.46775 12 5.18346 7.30333 1.12825 12 0 12 4.7531 6.6879z"/> </svg> </a> </li> <li> <a href="https://www.linkedin.com/shareArticle?mini=true&source=Sales&title=What+if+I+get+locked+out+of+my+account%3F&url=https%3A%2F%2Fsales.jetbrains.com%2Fhc%2Fen-gb%2Farticles%2F360013090420-What-if-I-get-locked-out-of-my-account" class="share-linkedin" aria-label="LinkedIn"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on LinkedIn"> <path fill="currentColor" d="M10.8 0A1.2 1.2 0 0112 1.2v9.6a1.2 1.2 0 01-1.2 1.2H1.2A1.2 1.2 0 010 10.8V1.2A1.2 1.2 0 011.2 0h9.6zM8.09 4.356a1.87 1.87 0 00-1.598.792l-.085.133h-.024v-.783H4.676v5.727h1.778V7.392c0-.747.142-1.47 1.068-1.47.913 0 .925.854.925 1.518v2.785h1.778V7.084l-.005-.325c-.05-1.38-.456-2.403-2.13-2.403zm-4.531.142h-1.78v5.727h1.78V4.498zm-.89-2.846a1.032 1.032 0 100 2.064 1.032 1.032 0 000-2.064z"/> </svg> </a> </li> </ul> <a class="share__email" href="mailto:?subject=Licensing and Purchasing FAQ Community: What if I get locked out of my account?&body=I would like to share an article in Licensing and Purchasing FAQ Community with you: %22What if I get locked out of my account?%22 by Chris Haworth%0Dhttps://sales.jetbrains.com/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account"></a> </div> </div> </div> </footer> <div class="article-more-questions margin-top-vertical-unit margin-bottom-vertical-unit-md"> <h2>Have more questions?</h2> <a href="/hc/en-gb/requests/new?ticket_form_id=66372" class='button _secondary _light _fluid-sm'>Submit a request</a> </div> </article> </div> <div class="g-col-3 _md-6 _sm-12 _offset-1 _offset-md-0"> <nav class="page-sidebar"> <h3>Articles in this section</h3> <ul> <li> <a href="/hc/en-gb/articles/11753947811602-About-two-factor-authentication" class="">About two-factor authentication</a> </li> <li> <a href="/hc/en-gb/articles/360013015240-Enabling-two-factor-authentication" class="">Enabling two-factor authentication</a> </li> <li> <a href="/hc/en-gb/articles/360013016440-Logging-in-with-two-factor-authentication" class="">Logging in with two-factor authentication</a> </li> <li> <a href="/hc/en-gb/articles/360013172119-Logging-in-with-a-recovery-code" class="">Logging in with a recovery code</a> </li> <li> <a href="/hc/en-gb/articles/11850783865618-Activating-older-JetBrains-products-that-don-t-support-two-factor-authentication" class="">Activating older JetBrains products that don't support two-factor authentication</a> </li> <li> <a href="/hc/en-gb/articles/360013016220-Disabling-two-factor-authentication" class="">Disabling two-factor authentication</a> </li> <li> <a href="/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account" class="current-article">What if I get locked out of my account?</a> </li> </ul> </nav> <!--.page-sidebar--> <nav class="page-sidebar"> <section class="related-articles"> <h2 class="related-articles-title">Related articles</h2> <ul> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJcNddJTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCHTOc9JTADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSJEL2hjL2VuLWdiL2FydGljbGVzLzM2MDAxMzE3MjExOS1Mb2dnaW5nLWluLXdpdGgtYS1yZWNvdmVyeS1jb2RlBjsIVDoJcmFua2kG--5cc1e234dda8f14362df0042d975ee0e8af126bd" rel="nofollow">Logging in with a recovery code</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCJysctJTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCHTOc9JTADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSJIL2hjL2VuLWdiL2FydGljbGVzLzM2MDAxMzAxNjIyMC1EaXNhYmxpbmctdHdvLWZhY3Rvci1hdXRoZW50aWNhdGlvbgY7CFQ6CXJhbmtpBw%3D%3D--2f1bf3395f103e03b9b30c25b896b23bc4978d04" rel="nofollow">Disabling two-factor authentication</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCHitctJTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCHTOc9JTADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSJOL2hjL2VuLWdiL2FydGljbGVzLzM2MDAxMzAxNjQ0MC1Mb2dnaW5nLWluLXdpdGgtdHdvLWZhY3Rvci1hdXRoZW50aWNhdGlvbgY7CFQ6CXJhbmtpCA%3D%3D--31b791f38116e3b99fcb17f51e6ff2980b1114aa" rel="nofollow">Logging in with two-factor authentication</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCMioctJTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCHTOc9JTADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSJHL2hjL2VuLWdiL2FydGljbGVzLzM2MDAxMzAxNTI0MC1FbmFibGluZy10d28tZmFjdG9yLWF1dGhlbnRpY2F0aW9uBjsIVDoJcmFua2kJ--c575fc5c1809610df58a772dcf1f301d8794f0b9" rel="nofollow">Enabling two-factor authentication</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCDNkr9JTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCHTOc9JTADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSJeL2hjL2VuLWdiL2FydGljbGVzLzM2MDAxNjk5NTM3OS1BY3RpdmF0aW5nLUpldEJyYWlucy1JREVzLXdpdGgtYW4tb2ZmbGluZS1hY3RpdmF0aW9uLWNvZGUGOwhUOglyYW5raQo%3D--8bf96b3456e5e774ca9766e1d8a9a5aa03fcd27b" rel="nofollow">Activating JetBrains IDEs with an offline activation code</a> </li> </ul> </section> </nav> <!--.page-sidebar--> </div> </div> </div> </section> </main> </div><!-- .container --> <div class="page__footer footer _small no-margin-bottom"> <div class="g-container text-left"> <a class="footer__logo__new" href="//www.jetbrains.com"></a> <div> <div class="footer__copyright"> Copyright © 2000–<span class="js-footer-current-year"></span> JetBrains s.r.o. </div> </div> </div> </div> </div><!-- .page --> <!-- / --> <script src="//static.zdassets.com/hc/assets/en-gb.e0cb5cd9ec1fc409b233.js"></script> <script src="https://jbs.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="513932" data-return-to="https://sales.jetbrains.com/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account" data-theme="hc" data-locale="en-gb" data-auth-origin="513932,true,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"jbs","environment":"production","name":"JetBrains"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-gb","csrf_token":"hc:hcobject:server:ZjbxG0_zkOw9il9b_fuy1Ju_CNs7DFrlp2Y8c6CZ7EvUo4IDArjm4gg6KFJ7Lr0dj6j_TBX7mklASwSsiwKupg","shared_csrf_token":null},"usage_tracking":{"event":"article_viewed","data":"BAh7CDoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoPYXJ0aWNsZV9pZGwrCHTOc9JTADoKX21ldGF7DDoPYWNjb3VudF9pZGkDswUMOhNoZWxwX2NlbnRlcl9pZGkEEoLuCzoNYnJhbmRfaWRpA4zXBzoMdXNlcl9pZDA6E3VzZXJfcm9sZV9uYW1lSSIOQU5PTllNT1VTBjsGVDsASSIKZW4tZ2IGOwZUOhphbm9ueW1vdXNfdHJhY2tpbmdfaWQw--9f0c7a45077e8f229b59b3756c51ce6c837772c8","url":"https://sales.jetbrains.com/hc/activity"},"current_record_id":"360013090420","current_record_url":"/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account","current_record_title":"What if I get locked out of my account?","current_text_direction":"ltr","current_brand_id":513932,"current_brand_name":"Sales","current_brand_url":"https://jbssales.zendesk.com","current_brand_active":true,"current_path":"/hc/en-gb/articles/360013090420-What-if-I-get-locked-out-of-my-account","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":false,"has_end_user_attachments":true,"user_aliases_enabled":false,"has_anonymous_kb_voting":true,"has_multi_language_help_center":true,"show_at_mentions":false,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"answer_bot_subdomain":"static","general_settings_url":"https://sales.jetbrains.com/hc/admin/general_settings?locale=en-gb","user_segments_url":"https://jbs.zendesk.com/knowledge/user_segments?brand_id=513932","has_gather":true,"has_ckeditor":true,"has_community_enabled":false,"has_community_badges":true,"has_community_post_content_tagging":false,"has_gather_content_tags":true,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_edit_user_profile_v2":true,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":true,"arrange_articles_url":"https://jbs.zendesk.com/knowledge/arrange?brand_id=513932","article_verification_url":"https://jbs.zendesk.com/knowledge/verification?brand_id=513932","has_article_verification":true,"guide_language_settings_url":"https://sales.jetbrains.com/hc/admin/language_settings?locale=en-gb","docs_importer_url":"https://jbs.zendesk.com/knowledge/import_articles?brand_id=513932","content_tags_url":"https://jbs.zendesk.com/knowledge/content_tags?brand_id=513932","community_badges_url":"https://jbs.zendesk.com/knowledge/community_badges?brand_id=513932","community_settings_url":"https://jbs.zendesk.com/knowledge/community_settings?brand_id=513932","gather_plan_state":"subscribed","search_settings_url":"https://jbs.zendesk.com/knowledge/search_settings?brand_id=513932","has_search_settings_in_plan":true,"theming_api_version":3,"theming_settings":{"logo":"/hc/theming_assets/01J0QXKWPB2SCDS5AX8JJK3MRZ","favicon":"/hc/theming_assets/01J0QXKX46VSYVM1V403BZMEYR"},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"user_preferred_locale":"en-us","base_locale":"en-gb","has_user_session_cookie_enabled":false,"has_custom_statuses_enabled":false,"has_generative_answers_in_help_center":true,"has_generative_answers_in_help_center_for_anonymous":false,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":true,"has_guide_service_catalog":false,"version":"v25753"}; </script> <script src="//static.zdassets.com/hc/assets/hc_enduser-363fb2583cb5a5bdaa9769437f87f8f9.js"></script> <script type="text/javascript" src="/hc/theming_assets/787891/513932/script.js?digest=22734459880210"></script> </body> </html>