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Your documents are now available to view.</p> <div id="orderCompleteItemList"> </div> </div> </div> </div> </div> <main id="main" class='language_en min-vh-100 cmsContent'> <div data-meta-title="FAQs"><!-- Template: stages/default.html --> <section class="l-section stage"> <div class="stage-content bg-cover lazy" data-bg="https://degruyter-live-craftcms-assets.s3.amazonaws.com/images/banner/dg_com_banner_2880x1200px_bib-und-handelspartner.jpg"> <div class="container h-full"> <div class="flex flex-col relative h-full"> <div class="pt-6 lg:pt-12 lg:w-2/3 lg:mx-auto"> <ul class="breadcrumbs flex"> <li class="breadcrumbs-item flex"><a href="/" class="text-white leading-normal text-[14px] font-sans no-underline hover:no-underline">Home</a> <i class="material-icons text-white mx-1 text-base">chevron_right</i></li> <li class="breadcrumbs-item flex"><a href="/publishing/services" class="text-white leading-normal text-[14px] font-sans no-underline hover:no-underline">Services</a> <i class="material-icons text-white mx-1 text-base">chevron_right</i></li> <li class="breadcrumbs-item flex"><a href="/publishing/services/for-librarians" class="text-white leading-normal text-[14px] font-sans no-underline hover:no-underline">For Librarians</a> <i class="material-icons text-white mx-1 text-base">chevron_right</i></li> <li class="breadcrumbs-item flex"><span class="text-white leading-normal text-[14px] font-sans font-bold">FAQs</span></li> </ul> </div> <div class="headline-wrapper pt-8 pb-8 lg:w-2/3 lg:mx-auto mt-auto lg:pb-20"> <h1 class="large-headline"><p>FAQs for Librarians</p> <p></p></h1> </div> </div> </div> </div> <div class="container"> <div class="lg:bg-white lg:w-5/6 lg:mx-auto"> <div class="flex flex-wrap pt-10 wysiwyg lg:w-4/5 lg:mx-auto"> <div class="w-full text-atf "> <p>Want to know how to access your usage reports or update IPs? Below you will find a list of the most frequently asked questions and answers for librarians.</p> </div> </div> </div> </div> </section> <!-- Template: entries/accordeon.html --> <section class="l-section"> <div class="container"> <div class="accordeon" data-controller="accordion" data-accordion-open-class="open"> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> Is it possible to set up library administrator accounts on degruyter.com? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p>Yes, institutional administrators can access the Librarian self-service area <a href="https://www.degruyter.com/publishing/services/for-librarians/tools-resources">DG Data</a> to access holdings information and usage reports.</p> <p>Please email our <a href="mailto:service@degruyter.com">Technical Customer Service</a> with your request. You will then receive instructions on how to create a new administrator account and get access to DG Data.</p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> What am I able to do as a library admin in DG Data? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p><strong><a href="https://www.degruyter.com/publishing/services/for-librarians/tools-resources" target="_blank" rel="noreferrer noopener">DG DATA</a></strong> is the self-service portal for librarians and institutional administrators.</p> <p>In DG Data , the admins will find Holdings Information and Usage Reports for their institutions, as well as a link to The IP Registry to update your IP addresses.</p> <p>If you want to add a link resolver to your bibliographical database subscriptions, please get in touch with our <a href="mailto:service@degruyter.com">Technical Customer Service</a>.</p> <p><br></p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> How do I access usage reports on your degruyter.com? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p>Through <a href="https://www.degruyter.com/publishing/services/for-librarians/tools-resources">DG Data</a>, the self-service portal for librarians.</p> <p>In DG Data you will find holdings lists and <a href="/publishing/services/for-librarians/tools-resources">usage reports</a> in COUNTER format for your institution.</p> <p>To get access DG Data for your institution, please get in touch with our <a href="mailto:service@degruyter.com">Technical Customer Service</a>.</p> <p>Please note that SUSHI access details have changed, so a new URL and API key will have to be set up at your end for the new platform.</p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> How can I update my IPs? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p>De Gruyter has partnered with <a href="https://theipregistry.org/">theIPregistry.org</a> to make the process of checking, monitoring and updating the IP addresses used to authenticate access to content easier for subscribers.</p> <p>In order to change or update your IPs, please register with the IP Registry here: <a href="https://app.theipregistry.org/">app.theIPregistry.org</a></p> <p>Benefits include:</p> <ul> <li><p>IPs will be updated in real-time, from The IP Registry into the De Gruyter system</p></li> <li><p>IPs will be validated upon input to reduce errors and access issues</p></li> <li><p>The service is free for libraries</p></li> <li><p>IPs are sent to other publishers where you may have licensed content, not just De Gruyter - no need to contact all individually</p></li> </ul> <p>The IP Registry does not share any personal data - only your IPs are passed on to publisher systems.</p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> Do you support Shibboleth authentication? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <ul> <li>Yes. The<a href="http://www.degruyter.com" target="_blank" rel="noreferrer noopener"> degruyter.com</a> website is accessible for all member institutions in eduGAIN.</li> <li>Please make sure your federation metadata is up to date to make the SP available to your users.</li> <li>Since December 2020, our entity ID is <a href="http://www.degruyter.com/ssp" target="_blank" rel="noreferrer noopener">www.degruyter.com/ssp</a></li> </ul> <p>Please provide us with your Entity ID (at <a href="mailto:service@degruyter.com">service@degruyter.com</a>) if Shibboleth access should be added to your account.</p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> What is the WAYFless URL structure? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p>The new WAYFless URL structure is: https://connect.liblynx.com/wa...[CustomerEntityID]&amp;target=[TargetURL].</p> <p>Previous WAYFless URLs will be redirected; please only use the new structure going forward.</p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> Why am I not seeing the “Download book” button for a certain title, even though I have licensed the eBook? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p>The reason could be that the title was published by one of our publisher partners.</p> <p>Due to security concerns most of our partners have requested us to remove the complete PDF for download from the platform, since our eBooks are all DRM free.</p> <p>Those titles can be read and downloaded chapterwise only.</p> <p>Partners for which full texts are available are:</p> <ul> <li>Amsterdam University Press</li> <li>Central European University Press</li> <li>DETAIL</li> <li>Gütersloher Verlagshaus</li> <li>Iberoamericana Vervuert</li> <li>Verlag Dr. Otto Schmidt</li> <li>RWS-Verlag</li> <li>transcript Verlag</li> <li>Vincentz Network</li> </ul> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> Will I still be able to access content via discovery services? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <ul> <li>Yes, we provide open URL format links to discovery services via KBART files.</li> <li>These will continue to give access to licensed content.</li> </ul> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> WILL EMBEDDED LINKS FROM MARC RECORDS AND KBART FILES CONTINUE TO WORK? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p>Yes, these links continue to lead through to our new platform.</p> <p>We also have a robust redirect in place for any URLs that may have changed so you are taken to the correct page.</p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> Are Sciendo content and journals still searchable on degruyter.com? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <p>No, Sciendo content and journals are now on a separate platform and are no longer searchable on <a href="http://www.degruyter.com" target="_blank" rel="noreferrer noopener">degruyter.com</a>.</p> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> Is there a timeframe to move the old Saur databases to degruyter.com? </div> <i class="accordeon-icon material-icons text-[28px] select-none group-hover:text-primary">close</i> </div> </div> <div class="accordion-item__content overflow-hidden transition-all duration-100 ease-in-out"> <div class="py-8 px-4"><!-- Template: abstracts/default.html --> <section class="l-section"> <div class="container"> <div class="layout-wrapper lg:w-2/3 lg:mx-auto"> <div class="wysiwyg mb-16" data-controller="commons" data-commons-target="wysiwygElement"> <ul> <li>We do not have a timeframe yet, but we will share that information when we do.</li> </ul> </div> </div> </div> </section> </div> </div> </div> <div class="accordeon-item js-accordeon-item" data-accordion-target="accordionElement"> <div class="relative group accordeon-title border-b border-grey-light cursor-pointer" data-action="click->accordion#toggle"> <div class="absolute -inset-2 bg-white shadow-all hidden group-hover:block"></div> <div class="relative py-10 px-4 flex justify-between items-center font-sans uppercase"> <div class="pr-6 break-words group-hover:text-primary"> Is the site compatible with mobile devices and cellphones? 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