Great Support from People Who Love Email

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class="nav-mobile_extras"> <a href="https://account.postmarkapp.com/sign_up" class="cta-btn cta-btn--default cta-btn--medium js-signup" data-track="Click" data-category="Signup Button" data-label="Header (Mobile)">Start free trial</a> <p class="nav-mobile_login">Already have an account? <a href="https://account.postmarkapp.com/login">Log in →</a></p> </div> </div> </div> </header> <div class="page u-clearfix"> <header class="hero hero--header"> <div class="u-container"> <div class="hero_icon"> <img src="/images/support.svg" alt="Email experts" style="width:160px;"> </div> <h1 class="hero_title title-hero">Unrivaled involvement and concern for your emails.</h1> <p class="hero_desc hero_desc--half">We’re a small profitable company that cares a great deal about great delivery for you.</p> </div> </header> <div class="u-container"> <article class="reason"> <div class="reason_body"> <section class="reason_section-text"> <div class="reason_section-text-content"> <h2>It’s not just our delivery that’s fast.</h2> <p>On average, we respond to your emails in under three hours. (And we’re still not satisfied with that speed.) If you have a question during business hours, you can use live chat for an instant response. And you’re not getting a B-team. Everyone at Postmark knows the world of email forwards and backwards, and if they don’t have an answer for your question, they’ll introduce you directly to the engineer who does.</p> </div> </section> <div class="reason_visual"> <div class="reason_blockquote"> <blockquote class="customer-quote"> <div class="customer-quote_content"> <p class="customer-quote_text"> I had a major support issue but you and your team managed it well, apologized, and made it right in the end. The reliability is out of this world, and being able to know specifically why emails bounce, when they’re opened, and send that data back to our customer in the UI or via email is out of this world. </p> </div> <aside class="customer-quote_customer"> <div class="story-author story-author--horizontal story-author--small "> <img src="https://craft-assets.postmarkapp.com/customers/_60x60_crop_center-center_none/Screen-Shot-2016-02-22-at-4.08.55-PM.png" srcset="https://craft-assets.postmarkapp.com/customers/_120x120_crop_center-center_none/Screen-Shot-2016-02-22-at-4.08.55-PM.png 2x" alt="Kyle Racki" class="story-author_photo"> <p class="story-author_data"> <span class="story-author_name">Kyle Racki</span> <span class="story-author_role">CEO <span class="story-author_company-logo"> <img src="https://craft-assets.postmarkapp.com/customers/_AUTOx70_fit_center-center_none/Proposify_Logo.png" alt="Proposify" height="35" > </span> </span> </p> </div> <a href="https://postmarkapp.com/customers/proposify" class="customer-quote_link cta-btn cta-btn--arrow">Read the story</a> </aside> </blockquote> </div> </div> <section class="reason_section-text"> <div class="reason_section-text-content"> <h2>We know that every email matters.</h2> <p>We know how important each and every single email is to your customers, especially when you're sending <a href="/transactional-email">transactional emails</a>. Our team will dig into even the most obscure delivery issues and edge cases with you and do everything possible to get every single email to the inbox. We’ve helped identify a customer’s domain causing emails to go to spam as well another customer’s phone number in their emails sending notifications to spam. Regardless of the cause, we’ll always help you get to the bottom of things.</p> <h2>Around the clock, and around the world, we’re on top of things.</h2> <p>While we don’t offer 24/7 email or chat support, we monitor every aspect of Postmark around the clock. And we’re not just checking for downtime. If sending slows down even a little bit, we’ll be all over it. We’re so confident in Postmark’s reliability that our <a href="https://status.postmarkapp.com/">status page</a> gives you more than uptime. You can see our inbox rates and time to inbox for each of the major mailbox providers right on our status page.</p> </div> <aside class="reason_aside u-text-center"> <section> <h2>Customer Success</h2> <ul class="team-list reason_team"> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/anna/_44x44_crop_center-center_none/anna_crop.jpg" srcset="https://craft-assets.postmarkapp.com/userphotos/anna/_88x88_crop_center-center_none/anna_crop.jpg 2x" alt="Anna Ward" title="Anna Ward" class="team-list_photo" /> <span class="team-list_name">Anna</span> </li> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/Iroig/_44x44_crop_center-center_none/T02JENB1D-U06SB2VCMHR-6f6fbf0d2aab-512.jpeg" srcset="https://craft-assets.postmarkapp.com/userphotos/Iroig/_88x88_crop_center-center_none/T02JENB1D-U06SB2VCMHR-6f6fbf0d2aab-512.jpeg 2x" alt="Ignacio Roig" title="Ignacio Roig" class="team-list_photo" /> <span class="team-list_name">Ignacio</span> </li> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/natalie.keshlear/_44x44_crop_center-center_none/nataliekeshlear.jpg" srcset="https://craft-assets.postmarkapp.com/userphotos/natalie.keshlear/_88x88_crop_center-center_none/nataliekeshlear.jpg 2x" alt="Natalie Keshlear" title="Natalie Keshlear" class="team-list_photo" /> <span class="team-list_name">Natalie</span> </li> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/natalierobles/_44x44_crop_center-center_none/biopic.jpeg" srcset="https://craft-assets.postmarkapp.com/userphotos/natalierobles/_88x88_crop_center-center_none/biopic.jpeg 2x" alt="Natalie Robles" title="Natalie Robles" class="team-list_photo" /> <span class="team-list_name">Natalie</span> </li> </ul> <h2>Engineers</h2> <ul class="team-list reason_team"> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/patrick/_44x44_crop_center-center_none/portrait-with-bg-1-MB.jpg" srcset="https://craft-assets.postmarkapp.com/userphotos/patrick/_88x88_crop_center-center_none/portrait-with-bg-1-MB.jpg 2x" alt="Patrick Graham" title="Patrick Graham" class="team-list_photo" /> <span class="team-list_name">Patrick</span> </li> </ul> </section> </aside> </section> <div class="reason_visual"> <div class="reason_blockquote"> <blockquote class="customer-quote"> <div class="customer-quote_content"> <p class="customer-quote_text"> Postmark takes care of everything for us. Any time we’ve had a question or had a snag, their support team has always been fantastic. They either know the answer to a question straight away, or they dig in and get to the bottom of it with the entire team. </p> </div> <aside class="customer-quote_customer"> <div class="story-author story-author--horizontal story-author--small "> <img src="https://craft-assets.postmarkapp.com/customers/_60x60_crop_center-center_none/028_JoelGreg.jpg" srcset="https://craft-assets.postmarkapp.com/customers/_120x120_crop_center-center_none/028_JoelGreg.jpg 2x" alt="Joel Flory" class="story-author_photo"> <p class="story-author_data"> <span class="story-author_name">Joel Flory</span> <span class="story-author_role">CEO <span class="story-author_company-logo"> <img src="https://craft-assets.postmarkapp.com/customers/vsco-logo.svg" alt="VSCO" height="50" > </span> </span> </p> </div> <a href="https://postmarkapp.com/customers/vsco" class="customer-quote_link cta-btn cta-btn--arrow">Read the story</a> </aside> </blockquote> </div> </div> <section class="reason_section-text"> <div class="reason_section-text-content"> <h2>A library of useful content to help you send better emails.</h2> <p>We work hard to create <a href="/guides" title="Postmark Guides">guides</a>, <a href="/support" title="Postmark Support Center">help docs</a>, and <a href="/labs" class="Postmark Labs Projects">open source projects</a> that help you send effective email.</p> <p><a href="/support" class="cta-btn cta-btn--arrow">Browse the support center</a></p> </div> </section> </div> </article> </div> <hr class="divider divider--grey-light u-margin-top--xl"> <div class="u-container"> <nav class="reasons-nav "> <h2 class="reasons-nav_title">Explore our features</h2> <ul class="reasons-nav_list"> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/email-api" class="reasons-nav_link"> <span class="nav_icon nav_icon--email-api"></span> <span>Email API</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/smtp-service" class="reasons-nav_link"> <span class="nav_icon nav_icon--smtp"></span> <span>SMTP Service</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/message-streams" class="reasons-nav_link"> <span class="nav_icon nav_icon--streams"></span> <span>Message Streams</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/transactional-email" class="reasons-nav_link"> <span class="nav_icon nav_icon--transactional"></span> <span>Transactional Email</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/email-delivery" class="reasons-nav_link"> <span class="nav_icon nav_icon--delivery"></span> <span>Email Delivery</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/email-templates" class="reasons-nav_link"> <span class="nav_icon nav_icon--templates"></span> <span>Email Templates</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/inbound-email" class="reasons-nav_link"> <span class="nav_icon nav_icon--inbound"></span> <span>Inbound Email</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/email-analytics" class="reasons-nav_link"> <span class="nav_icon nav_icon--insight"></span> <span>Analytics</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/email-webhooks" class="reasons-nav_link"> <span class="nav_icon nav_icon--webhooks"></span> <span>Webhooks</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/security" class="reasons-nav_link"> <span class="nav_icon nav_icon--security"></span> <span>Security</span> </a> </li> <li class="reasons-nav_item reasons-nav_item--current"> <a href="https://postmarkapp.com/email-experts" class="reasons-nav_link"> <span class="nav_icon nav_icon--support"></span> <span>Email Experts</span> </a> </li> <li class="reasons-nav_item"> <a href="https://postmarkapp.com/rebound" class="reasons-nav_link"> <span class="nav_icon nav_icon--rebound"></span> <span>Rebound</span> </a> </li> </ul> </nav> </div> <section class="connect"> <div class="u-container u-grid u-grid--full u-grid--1of2-at-medium"> <section class="connect_section connect_section--subscribe u-grid-cell"> <h2 class="connect_title">Email best practices and industry news. Delivered monthly.</h2> <form action="https://postmark.activehosted.com/proc.php" method="post" class="connect_form" target="_blank"> <input type="hidden" name="u" value="5" /> <input type="hidden" name="f" value="5" /> <input type="hidden" name="s" /> <input type="hidden" name="c" value="0" /> <input type="hidden" name="m" value="0" /> <input type="hidden" name="act" value="sub" /> <input type="hidden" name="v" value="2" /> <input type="hidden" name="or" value="02a4b22a83b531c4bcc27f3da018b56c" /> <fieldset class="connect_fieldset"> <p class="connect_text">Our monthly newsletter is packed full of email tips, product announcements, and interviews with industry experts.</p> <div class="form-row connect_form-row"> <label class="connect_label hidden">Email address</label> <input class="connect_input qa-input-email" type="email" placeholder="Your email address" name="email" required> <input class="connect_submit cta-btn " type="submit" value="Subscribe"> </div> </fieldset> </form> <div class="connect_social"> <ul class="u-inline-list social-refs"> <li class="social-refs_item"><a href="https://twitter.com/postmarkapp" class="social-refs_link social-refs_link--twitter">Follow @postmarkapp</a></li> </ul> </div> </section> <section class="connect_section connect_section--chat u-grid-cell"> <h2 class="connect_title">Still have questions?</h2> <div class="connect_chat-box"> <ul class="team-list connect_support-team team-list--narrow"> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/anna/_44x44_crop_center-center_none/anna_crop.jpg" srcset="https://craft-assets.postmarkapp.com/userphotos/anna/_88x88_crop_center-center_none/anna_crop.jpg 2x" alt="Anna Ward" title="Anna Ward" class="team-list_photo" /> <span class="team-list_name">Anna</span> </li> <li class="team-list_item"> <img src="https://craft-assets.postmarkapp.com/userphotos/Iroig/_44x44_crop_center-center_none/T02JENB1D-U06SB2VCMHR-6f6fbf0d2aab-512.jpeg" srcset="https://craft-assets.postmarkapp.com/userphotos/Iroig/_88x88_crop_center-center_none/T02JENB1D-U06SB2VCMHR-6f6fbf0d2aab-512.jpeg 2x" alt="Ignacio Roig" title="Ignacio Roig" class="team-list_photo" /> <span class="team-list_name">Ignacio</span> </li> </ul> <div class="connect_callout-box"> <p class="connect_chat-callout">Ask us anything! 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