CFPB Ombudsman | Consumer Financial Protection Bureau

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with the CFPB and you:</p><ul><li data-block-key="abdl8">have not resolved that issue after contacting the CFPB itself or</li><li data-block-key="u3pyw">want to share it with the CFPB Ombudsman in confidence</li></ul> </div> <div class="a-rule-break block block--sub"></div> <div class="block block--flush-top"> <div class="o-full-width-text-group"> <div class="m-full-width-text"> <h2 id="" data-block-key="btfzu">Our role</h2><p data-block-key="dyj9z">In keeping with ombudsman principles, we are:</p><h4 id="" data-block-key="79mxk">Independent</h4><p data-block-key="3zjqc">The CFPB Ombudsman reports to the CFPB’s Deputy Director with access to the Director. This reporting line ensures the Ombudsman’s independence within the CFPB. It also allows us to act as an early warning system and serve as a catalyst for change.</p><h4 id="" data-block-key="10iwt">Impartial</h4><p data-block-key="8ptsf">We do not advocate for one side, but for a fair process.</p><h4 id="" data-block-key="c30sy">Confidential</h4><p data-block-key="mjdha">We have put safeguards in place to preserve confidentiality. We will not share your identifying information outside the Ombudsman’s Office unless you tell us we can. We also may have to share it if there is a threat of imminent risk of serious harm, you have raised an issue of government fraud, waste, or abuse, or if required by law.</p> </div> </div> </div> <div class="block"> <div class="o-info-unit-group" id="our-work" > <h2 id="our-work">Our work</h2> <div class="content-l"> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="faqs">FAQs</h3> </div><div class="m-info-unit__content"> <p data-block-key="rxt1o">Find answers to some of the most frequently asked questions about the CFPB Ombudsman’s Office.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/cfpb-ombudsman/ombudsman-faqs"> <span class="a-link__text">Browse our frequently asked questions</span> </a> </li> </ul> </div> </div> </div> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="resources">Resources</h3> </div><div class="m-info-unit__content"> <p data-block-key="upyb3">Share our printable brochure and information sheet with your friends, family, and colleagues to introduce them to the CFPB Ombudsman’s Office.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/cfpb-ombudsman/ombudsman-resources"> <span class="a-link__text">View resources for download</span> </a> </li> </ul> </div> </div> </div> </div> <div class="content-l"> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="reports">Reports</h3> </div><div class="m-info-unit__content"> <p data-block-key="0pmiv">Our Office Charter requires that we submit an annual report to the CFPB Director no later than November 15 each year. This report includes information on systemic issues reviewed that year, our individual inquiry analysis, descriptions of our inreach and outreach activities, and more.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/cfpb-ombudsman/ombudsman-annual-reports/"> <span class="a-link__text">Read our reports</span> </a> </li> </ul> </div> </div> </div> <div class="content-l__col content-l__col-1-2"> <div class="m-info-unit"> <div class="m-info-unit__heading-text"> <h3 id="charter">Charter</h3> </div><div class="m-info-unit__content"> <p data-block-key="adjem">The CFPB Ombudsman’s Office Charter sets out how we do our work. It includes such topics as the ombudsman principles, office focus areas, access to people and information, and regular reporting.</p> <ul class="m-list m-list--links u-mt15"> <li class="m-list__item"><a class="a-link a-link--jump" href="/cfpb-ombudsman/ombudsman-charter"> <span class="a-link__text">Read the CFPB Ombudsman’s Office Charter</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> <aside class="o-prefooter"> <div class="block block--flush-top"> <div class="m-related-posts"> <header class="m-slug-header"> <h2 class="m-slug-header__heading"> Further reading </h2> </header> <div class="m-related-posts__list-container"> <h3 class="h4"> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--speech-bubble" viewBox="0 0 15 19"><path d="M14.032 5.286v7.276a1.11 1.11 0 0 1-1.108 1.108h-.792v1.762c0 .262-.182.362-.403.224L8.546 13.67h-6.47a1.11 1.11 0 0 1-1.108-1.108V5.286a1.11 1.11 0 0 1 1.108-1.108h10.848a1.11 1.11 0 0 1 1.108 1.108m-1.9 1.677H2.868V8.07h9.264zm0 2.843H2.868v1.108h9.264z"/></svg> Blog </h3> <ul class="m-related-posts__list m-list m-list--unstyled"> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/blog/cfpb-ombudsmans-office-2023-annual-report/"> CFPB ombudsman’s office 2023 annual report </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2023-11-30T00:00:00">NOV 30, 2023</time></span> </p> </li> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/blog/the-cfpb-ombudsmans-office-shares-its-fy2022-annual-report/"> The CFPB ombudsman’s office shares its FY2022 annual report </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2022-12-01T00:00:00">DEC 01, 2022</time></span> </p> </li> <li class="m-list__item"> <h3 class="h4 u-mb5"> <a class="m-list__link" href="/about-us/blog/cfpb-ombudsmans-office-2021-annual-report/"> CFPB Ombudsman’s Office 2021 Annual Report </a> </h3> <p class="a-date"> <span class="datetime"><time datetime="2021-12-02T00:00:00">DEC 02, 2021</time></span> </p> </li> </ul> </div> <a class="a-link a-link--jump" href="/activity-log/?topics=cfpb-ombudsman" aria-label="View more related posts"> <span class="a-link__text"> View more </span> </a> </div> </div> <div class="block"> <div class="m-reusable-text-snippet"> <header class="m-slug-header"> <h2 class="m-slug-header__heading"> Contact information </h2> </header> <h3 id="cfpb-ombudsman" data-block-key="auxg5">CFPB Ombudsman</h3><p data-block-key="da7qq">Get independent, impartial, confidential help to resolve process issues that occurred when interacting with the CFPB. This is an informal way to raise concerns, not a formal complaint.</p><h5 id="email" data-block-key="msz49"><span data-icon-name="email"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--email" viewBox="0 0 17 19"><path d="M16.417 6.823v7.809a.557.557 0 0 1-.556.555H1.139a.557.557 0 0 1-.556-.555V6.823a.557.557 0 0 1 .556-.555h14.722a.557.557 0 0 1 .556.555m-14.722.92v6.146l4.463-2.89zm12.223-.364H3.082l4.463 3.257a1.78 1.78 0 0 0 1.91 0zM3.45 14.076h10.096L9.864 11.69a2.93 2.93 0 0 1-2.728 0zm11.855-.184v-6.15L10.842 11z"/></svg></span> Email</h5><p data-block-key="amf25"><a href="mailto:CFPBOmbudsman@cfpb.gov">CFPBOmbudsman@cfpb.gov</a></p><h5 id="phone" data-block-key="dys9a"><span data-icon-name="phone"><svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" class="cf-icon-svg cf-icon-svg--phone" viewBox="0 0 16 19"><path d="M14.654 5.775 9.94 8.499l-.118-.204a2.13 2.13 0 0 1-.283-1.092 16.4 16.4 0 0 0-4.873 2.825 2.1 2.1 0 0 1 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