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6.7242c-.1162.1118-.2661.1675-.4155.1675-.1577 0-.3149-.062-.4326-.1846-.2295-.2388-.2222-.6187.0171-.8481l6.5537-6.2959z\"></path></svg>"}]}},"textDirection":"ltr","wwwDomain":"www.apple.com","searchUrlPath":"/ca/search","storeUrlPath":"/ca","hasAbsoluteUrls":true,"hasShopRedirectUrls":false,"analyticsType":"support","storeApiKey":"","submenuApiUrl":"https://www.apple.com/api-www/global-elements/global-header/v1/flyouts"},"config":{"acGlobalHeaderVersion":"ac-globalheader-183-20240326-144320"}}}</script> <script type="text/javascript" src="https://www.apple.com/api-www/global-elements/global-header/v1/assets/globalheader.umd.js"></script><div id="supportsThreeD"></div> <div class="main" data-env='live' data-edit-mode='false' role="main"> <section class="as-container-column as-columns--1up as-banner as-banner--top "> <div class="column-item"> <div class='as-banner-cont'> <div class='as-banner-image as-banner-image--top'> <style type="text/css"> .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg"); } .as-banner-image.as-banner-image--top:before { content: ""; display: block; } @media only screen and (max-width: 735px) { .as-banner-image.as-banner-image--top { background-image: url("/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.small_2x.jpg"); } } </style> <img sizes="(min-width:735px ) 735w, 100vw" src="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg" alt="" srcset="/content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.small_2x.jpg 735w, /content/dam/edam/applecare/images/en_US/psp_heros/hero-banner-airpods-lifestyle.image.large_2x.jpg 1440w" class="as-image-speculativedownload"></div> </div> <div class="as-banner-content"> </div> </div> </section><div class="as-page-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h1 class="as-page-title__heading typography-headline-elevated">AirPods Support</h1><p class="as-page-title__intro typography-intro-elevated">You鈥檙e in the right place to get help with your AirPods.</p></div> </div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Find your missing AirPods</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-find-my-icon_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find your AirPods or charging case">Find your AirPods or charging case</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If your AirPods or charging case are lost, you can help locate them with Find My.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn how to use Find My" data-analytics-link-url="/en-ca/109020" href="/en-ca/109020"><span class="icon-copy" aria-label="Learn how to use Find My">Learn how to use Find My</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpod-right_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Purchase a replacement AirPod">Purchase a replacement AirPod</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If you can鈥檛 find your missing AirPod or the charging case using Find My, you can purchase a replacement.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Replace an AirPod or case" data-analytics-link-url="https://getsupport.apple.com/?caller=psp&category_id=SC0298" href="https://getsupport.apple.com/?caller=psp&category_id=SC0298"><span class="icon-copy" aria-label="Replace an AirPod or case">Replace an AirPod or case</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Sound</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-sparkles_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Clean your AirPods">Clean your AirPods</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>If you鈥檙e experiencing issues with sound, your AirPods might need cleaning.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Clean your AirPods" data-analytics-link-url="/en-ca/102672" href="/en-ca/102672"><span class="icon-copy" aria-label="Clean your AirPods">Clean your AirPods</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Clean your AirPods Pro" data-analytics-link-url="/en-ca/120409" href="/en-ca/120409"><span class="icon-copy" aria-label="Clean your AirPods Pro">Clean your AirPods Pro</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-speaker-issue_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If one AirPod isn鈥檛 working">If one AirPod isn鈥檛 working</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn what to do if your left or right AirPod doesn鈥檛 play audio.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Follow these steps" data-analytics-link-url="/en-ca/100494" href="/en-ca/100494"><span class="icon-copy" aria-label="">Follow these steps</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-ear-waveform_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Take a Hearing Test">Take a Hearing Test</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Before you can use the Hearing Aid feature on your AirPods Pro 2, you need to take the Hearing Test. </p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Learn about the Hearing Test" data-analytics-link-url="/en-ca/120991" href="/en-ca/120991"><span class="icon-copy" aria-label="Learn about the Hearing Test">Learn about the Hearing Test</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpods-pro_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Use Hearing Aid with AirPods Pro 2">Use Hearing Aid with AirPods Pro 2</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn how to set up and customize the Hearing Aid feature, including Conversation Boost and Media Assist.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get started with Hearing Aid" data-analytics-link-url="/en-ca/120992" href="/en-ca/120992"><span class="icon-copy" aria-label="Get started with Hearing Aid">Get started with Hearing Aid</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Charging</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpods-max_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Charge your AirPods">Charge your AirPods</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn about battery life and how to keep your AirPods charged.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="AirPods and AirPods Pro" data-analytics-link-url="/en-ca/119912" href="/en-ca/119912"><span class="icon-copy" aria-label="AirPods and AirPods Pro">AirPods and AirPods Pro</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="AirPods Max" data-analytics-link-url="/en-ca/118262" href="/en-ca/118262"><span class="icon-copy" aria-label="AirPods Max">AirPods Max</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-bolt-ring-closed_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your AirPods won鈥檛 charge">If your AirPods won鈥檛 charge</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Try these steps if your AirPods, AirPods Pro, or AirPods Max won鈥檛 charge.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get your AirPods to charge" data-analytics-link-url="/en-ca/102593" href="/en-ca/102593"><span class="icon-copy" aria-label="Get your AirPods to charge">Get your AirPods to charge</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Connecting</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacearound as-contentblock--2up"> <div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-bluetooth_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Connect to your devices">Connect to your devices</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn how to connect your AirPods to your iPhone, iPad, Mac, Apple Vision Pro, and more.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Pair your AirPods" data-analytics-link-url="/en-ca/guide/airpods/pair-airpods-with-an-apple-device-dev7c85810f2/web" href="/en-ca/guide/airpods/pair-airpods-with-an-apple-device-dev7c85810f2/web"><span class="icon-copy" aria-label="Pair your AirPods">Pair your AirPods</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item large-5 medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-airpods-max-issue_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="If your AirPods won鈥檛 connect">If your AirPods won鈥檛 connect</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>You can pair them again, and if they still won鈥檛 connect you can restart or reset them.</p></div><ul class="links-stacked"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="AirPods and AirPods Pro" data-analytics-link-url="/en-ca/118576" href="/en-ca/118576"><span class="icon-copy" aria-label="AirPods and AirPods Pro">AirPods and AirPods Pro</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="AirPods Max" data-analytics-link-url="/en-ca/119838" href="/en-ca/119838"><span class="icon-copy" aria-label="AirPods Max">AirPods Max</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 medium-11 small-12"> <h2 class="as-section-title__heading typography-headline-reduced">Service and Repair</h2></div> </div> </div> <div class="as-content-block " > <div class="row justify-content-spacebetween medium-justify-content-center small-justify-content-center as-contentblock--3up"> <div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-my-support_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="My Support">My Support</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Sign in with your Apple Account to check your coverage status or look up an existing repair.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Sign in to My Support" data-analytics-link-url="https://mysupport.apple.com/?selectedLocale=en_CA" href="https://mysupport.apple.com/?selectedLocale=en_CA" rel="nofollow"><span class="icon-copy" aria-label="">Sign in to My Support</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div><div class="column as-contentblock-item medium-6 small-12"> <div class="as-contentblock-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-service-options2_2x.png" alt="" width="75" class="as-contentblock-image" height="75"></div> <div class="as-contentblock-block justify-content-start"> <h3 class="as-contentblock-title typography-label" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Service options">Service options</h3><div class="as-richtext" data-analytics-event="link.click" data-analytics-link-component_type="Content Block"><p>Learn about your options for Apple-certified service and repair.</p></div><ul class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Find out more" 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class="links-stacked" role="presentation"> <li> <a class="icon-wrapper" data-analytics-event="link.click" data-analytics-link-component_type="Content Block" data-analytics-link-component_name="Get started with a repair" data-analytics-link-url="https://getsupport.apple.com/?caller=psp" href="https://getsupport.apple.com/?caller=psp"><span class="icon-copy" aria-label="">Get started with a repair</span><span class='icon icon-after icon-chevronright' aria-hidden='true'></span></a></li> </ul> </div> </div></div> </div> <div class="as-imagegrid-wrapper row as-imagegrid--1up as-imagegrid--base"> <div class='as-imagegrid-item column large-12 medium-12 small-12' aria-label=""> <div> <div class="as-imagegrid-img "> <img src="/content/dam/edam/applecare/images/en_US/psp/psp_content/content-block-sm-generic-user-guide_2x.png" alt="" width="100" class="" height="130"></div> </div> </div> </div> <div class="as-section-title "> <div class="row justify-content-center"> <div class="column large-11 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