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id="globalnav-menubutton-link-search" href="/ca/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Search apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"/> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 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data-analytics-title="open - bag" class="globalnav-bag-badge"><span class="globalnav-bag-badge-separator"></span><span class="globalnav-bag-badge-number">0</span><span class="globalnav-bag-badge-unit">+</span></span></div><div id="globalnav-submenu-bag" aria-labelledby="globalnav-menubutton-link-bag" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"></div></div></div></li></ul><div class="globalnav-menutrigger"><button id="globalnav-menutrigger-button" aria-controls="globalnav-list" aria-label="Menu" data-topnav-menu-label-open="Menu" data-topnav-menu-label-close="Close" data-topnav-flyout-trigger-compact="menu" class="globalnav-menutrigger-button"><svg width="18" height="18" viewBox="0 0 18 18"><polyline id="globalnav-menutrigger-bread-bottom" fill="none" stroke="currentColor" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round" points="2 12, 16 12" 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<li class="ac-ln-menu-item"> <span class="ac-ln-menu-link current" role="link" aria-disabled="true" aria-current="page">Headphones</span> </li> <li class="ac-ln-menu-item"> <a href="/ca/support/products/appletv/" class="ac-ln-menu-link" data-analytics-title="tv & home">TV & Home</a> </li> </ul> </div> <div class="ac-ln-actions"> <div class="ac-ln-action ac-ln-action-menucta" aria-hidden="true"> <label for="ac-ln-menustate" class="ac-ln-menucta"> <span class="ac-ln-menucta-chevron"></span> </label> </div> <div class="ac-ln-action ac-ln-action-button"> <a class="ac-ln-button" href="https://mysupport.apple.com/add-coverage/" data-analytics-title="buy" data-analytics-exit-link>Buy <span class="ac-ln-action-product">buy applecare products</span></a> </div> </div> </div> </div> </div> </nav> <label id="ac-ln-curtain" for="ac-ln-menustate"></label> <script type="text/javascript" src="/ac/localnav/9/scripts/ac-localnav.built.js"></script> <main id="main" class="main" role="main" data-page-type="headphones"> <section class="section section-hero" data-analytics-section-engagement="name:hero"> <div class="section-content"> <div class="row lockupBottom"> <div class="column large-12 large-centered small-12"> <figure class="image-hero-icon"></figure> <h1 class="typography-headline-elevated large-10 large-centered small-12">Service and support from the people who know your headphones best.</h1> <p class="typography-intro-elevated">Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues <br class="large">in a single conversation.</p> <figure class="image-hero-lockup"></figure> </div> </div> </div> </section> <section class="section section-watch-the-film-banner alt-support" data-analytics-section-engagement="name:watch the film banner"> <div class="section-content"> <div class="watch-the-film-centered"> <a id="film-support-headphones" data-analytics-id="film-support-headphones" data-analytics-title="" href="/105/media/ca/support/products/2024/51ea23a6-094c-414a-8085-574136a761e1/films/anthem/support-anthem-tpl-ca-2024_16x9.m3u8" data-films-modal-link role="button" class="thumbnail thumbnail-fullsize"> <figure class="thumbnail-image thumbnail-image-alt"></figure> <span class="thumbnail-scrim"></span> <span class="thumbnail-copy">Watch the film<span class="visuallyhidden"> about AppleCare Airpods</span></span> </a> </div> </div> </section> <section class="section section-applecare" data-analytics-section-engagement="name:applecare+"> <div class="section-content"> <div class="row"> <div class="column large-11 large-centered small-12 small-uncentered"> <h2 class="typography-applecare-headline">Enjoy 2 years of peace of mind when you buy AppleCare+ for Headphones.</h2> <p class="typography-intro-elevated">Every AirPods or Beats product comes with one year of hardware repair coverage through its <a href="/ca/legal/warranty/" data-analytics-title="limited warranty">limited warranty</a> and up to <a href="https://support.apple.com/en-ca/complimentary" data-analytics-title="90 days of complimentary technical support" data-analytics-exit-link>90 days of complimentary technical support</a>. AppleCare+ extends your headphones coverage to two years from your AppleCare+ purchase date and adds unlimited incidents of accidental damage protection, each subject to a service fee of $39, plus applicable tax.<sup><a href="#footnote-1" class="footnote">1</a></sup> In addition, you’ll get 24/7 priority access to Apple experts via chat or phone.<sup><a href="#footnote-2" class="footnote">2</a></sup></p> </div> </div> <div class="row badges-container"> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-hardware-coverage-icon"></figure> <span class="badge-caption">2 years of Apple-certified service and support coverage</span> </div> </figure> </div> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-technical-support-icon"></figure> <span class="badge-caption">24/7 priority access to technical support</span> </div> </figure> </div> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-accidental-damage-icon"></figure> <span class="badge-caption">Get unlimited incidents of accidental damage protection<sup><a href="#footnote-1" class="footnote">1</a></sup></span> </div> </figure> </div> <div class="column large-3 small-12 badge-container"> <figure class="badge badge-center"> <div class="badge-content"> <figure class="image-battery-coverage-icon"></figure> <span class="badge-caption">Battery service coverage<sup><a href="#footnote-1" class="footnote">1</a></sup></span> </div> </figure> </div> </div> </div> </section> <section class="section section-technical" data-analytics-section-engagement="name:one stop"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">One stop for support</h2> <div class="column large-5 small-12"> <figure class="icon-support"></figure> <figcaption class="typography-caption">Minimize the amount of time without your headphones with Express Replacement Service</figcaption> </div> </div> <div class="column large-6 small-12"> <p>AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.<sup><a href="#footnote-2" class="footnote">2</a></sup></p> <ul> <li>24/7 priority access to Apple experts by chat or phone</li> <li>Mail-in repair<sup><a href="#footnote-3" class="footnote">3</a></sup>: Mail in your headphones using a prepaid shipping box provided by Apple</li> <li>Carry-in repair<sup><a href="#footnote-3" class="footnote">3</a></sup>: Take your headphones to an Apple Store or or other Apple Authorized Service Provider</li> <li><a href="https://support.apple.com/en-ca/airpods/repair/express-replacement" data-analytics-title="express replacement service" data-analytics-exit-link>Express Replacement Service</a><sup><a href="#footnote-3" class="footnote">3</a></sup>: We'll ship you a replacement device so you don't have to wait for a repair.</li> </ul> </div> </div> </div> </section> <section class="section section-hardware" data-analytics-section-engagement="name:hardware"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">Hardware coverage</h2> <div class="column large-5 small-12"> <figure class="icon-accidental-damage"></figure> <figcaption class="typography-caption">Get unlimited incidents of accidental damage protection<sup><a href="#footnote-1" class="footnote">1</a></sup></figcaption> </div> <div class="column large-5 large-offset-1 small-offset-0 small-12"> <figure class="icon-battery-status"></figure> <figcaption class="typography-caption">Get battery service if it retains less than 80% of its original capacity</figcaption> </div> </div> <div class="column large-6 small-12"> <p>AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorized technicians.</p> <p>Service coverage includes the following:</p> <ul> <li>Your AirPods or Beats product</li> <li>Battery<sup><a href="#footnote-1" class="footnote">1</a></sup></li> <li>Included charging cable</li> <li>Coverage for unlimited incidents of accidental damage protection, each subject to a service fee of $39, plus applicable tax</li> </ul> </div> </div> </div> </section> <section class="section section-software" data-analytics-section-engagement="name:software"> <div class="section-content"> <div class="row"> <div class="column large-4 large-offset-1 small-12 small-offset-0 heading-column"> <h2 class="typography-headline">Software support</h2> </div> <div class="column large-6 small-12"> <p>Whether you’re sitting in the comfort of your home or office or on the go, you can call and get direct access to Apple experts for questions on a wide range of topics, including:</p> <ul> <li>Using Siri</li> <li>Bluetooth connectivity</li> </ul> </div> </div> </div> </section> <section class="section section-plans" data-analytics-section-engagement="name:plans"> <div class="section-content" data-pricing-hide-all="S9075,S9083"> <div class="row"> <div class="column large-4 large-offset-1 medium-3 small-12 small-offset-0 section-headline"> <h2 class="typography-headline-reduced">Protect your Headphones</h2> </div> <div class="column column-plan-group large-6 medium-7 medium-offset-1 small-12 small-offset-0"> <div class="applecare-plan pricing-columns-1 is-first" data-pricing-hide-all="S9075,S9083"> <h2 class="typography-eyebrow">AppleCare+</h2> <p>You can buy coverage on a fixed-term plan.</p> <div class="flex-row column-labels typography-pricing-body-semibold"> <div class="column column-1 column-dynamic-pricing is-last"> <p>2 yrs</p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="S9075"> <div class="column column-product-group"> <p>AirPods, AirPods Pro, Beats</p> </div> <div class="column column-1 column-dynamic-pricing is-last"> <p> <span data-pricing-product="S9075" data-product-template="${price.display.smart}"></span> </p> </div> </div> <div class="flex-row pricing-row" data-pricing-hide-all="S9083"> <div class="column column-product-group"> <p>AirPods Max</p> </div> <div class="column column-1 column-dynamic-pricing is-last"> <p> <span data-pricing-product="S9083" data-product-template="${price.display.smart}"></span> </p> </div> </div> </div> </div> </div> </div> </section> <section class="section section-how-to-buy" data-analytics-section-engagement="name:how to buy"> <div class="section-content"> <div class="row noproducts"> <div class="column large-10 large-centered small-12"> <h2 class="typography-headline">How to buy</h2> <div class="copy-section-1"> <ol class="list"> <li>Purchase AppleCare+ with your new headphones.</li> <li>Or buy it within 60 days of your headphones purchase:</li> <ul> <li><span class="iphone-device-display-none ipad-device-display-none">On your paired iPad or iPhone</span><a href="https://coverage.apple.com/ac4V9NF" class="all-device-display-none iphone-device-display-inline ipad-device-display-inline" data-analytics-title="on your paired ipad or iphone" data-analytics-exit-link>On your paired iPad or iPhone</a> (go to Settings > Bluetooth > click on the ⓘ button for your headphones)</li> <li><a href="https://mysupport.apple.com/add-coverage/producttypes" data-analytics-title="online - how to buy" data-analytics-exit-link>Online</a></li> <li>At an <a href="/ca/retail/storelist/" data-analytics-title="apple store - how to buy">Apple Store</a> (inspection of headphones and proof of purchase are required)</li> <li>By calling 800-263-3394 (requires you to provide proof of purchase)</li> </ul> </ol> </div> </div> </div> <div class="row"> <div class="column large-10 large-offset-1 small-offset-0 small-12"> <p class="sub-headline"><strong>AppleCare+ is available for:</strong></p> <div class="column large-4 small-12"> <ul class="links-stacked"> <li>AirPods</li> <li>AirPods Max</li> <li>AirPods Pro</li> <li>Beats Fit Pro</li> <li>Beats Pill</li> </ul> </div> <div class="column large-4 small-12"> <ul class="links-stacked"> <li>Beats Solo3 Wireless</li> <li>Beats Solo 4</li> <li>Beats Studio Buds</li> <li>Beats Studio Buds +</li> <li>Beats Studio Pro</li> </ul> </div> <div class="column large-4 small-12"> <ul class="links-stacked"> <li>Beats Studio3 Wireless</li> <li>Powerbeats</li> <li>Powerbeats Pro</li> </ul> </div> </div> </div> <div class="row noproducts"> <div class="column large-10 large-centered small-12"> <p class="copy-section-2">See AppleCare+ <a href="/ca/legal/sales-support/applecare/applecareplus/ca-en/" data-analytics-title="applecare+ terms and conditions">Terms and Conditions</a> for complete product details.</p> <p copy-section-3>For Quebec customers, please read the <a href="/legal/warranty/docs/Quebec_Consumer_Warranty_Notice_text.pdf" data-analytics-region="learn more" data-analytics-title="learn more about terms and conditions">Quebec Consumer Protection Act</a>.</p> </div> </div> </div> </section> <section class="section section-support" data-analytics-section-engagement="name:additional support"> <div class="section-content"> <div class="row heading-row"> <div class="column large-12 small-12"> <h2 class="typography-headline">Additional Support</h2> </div> </div> <div class="row"> <div class="column large-6 small-12 chat-support"> <figure class="image-chat-support-icon"></figure> <h2 class="headline typography-support-headline">Get support now by phone or chat,<br />set up a repair and more.</h2> <p>Find your Apple Support phone number <a href="https://support.apple.com/en-ca/HT201232" data-analytics-title="find your apple support number here" data-analytics-exit-link>here</a>.</p> <a href="https://getsupport.apple.com/?locale=en_CA" 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data-nosnippet aria-label="Footnotes"> <ol> <li id="footnote-1">Service coverage is available only for AirPods or Beats products and their original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80% of their original capacity, and (iii) unlimited incidents of accidental damage from handling, each incident being subject to a service fee of $39, plus applicable tax. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. See <a href="/ca/legal/sales-support/applecare/applecareplus/ca-en/">terms</a> for full details.</li> <li id="footnote-2">Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.</li> <li id="footnote-3">Availability of each option depends on country in which service is requested and location of Apple Authorized Service Provider. Service coverage may be subject to certain restrictions.</li> </ol> <ul> <li>AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase the covered equipment. 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