CINXE.COM

<!doctype html> <html lang="en-GB" class="no-js" itemscope itemtype="" > <head> <meta charset="utf-8"> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <title itemprop="name">Terms and conditions – Ananas Anam</title> <meta name="HandheldFriendly" content="True"> <meta name="MobileOptimized" content="320"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no, minimal-ui"/> <meta name="format-detection" content="telephone=no"> <meta name="google" content="nositelinkssearchbox"> <meta itemprop="copyrightYear" name="copyright" content="2017" /> <link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png"> <link rel="manifest" href="/manifest.json"> <link rel="mask-icon" href="/safari-pinned-tab.svg" color="#b8cfbd"> <meta name="theme-color" content="#b8cfbd"> <script> "use strict"; var typekit_code = false; var home_url = "https://www.ananas-anam.com"; var testForm = "[contact-form-7 id=\"79\"]"; var testForm__wrapper = "<aside class=\"order-form--wrapper\">\n\t<div class=\"order-form--container\" aria-live=\"assertive\">\n\t\t\t<\/div>\n<\/aside>"; var testForm__success = "<div class=\"order-form--success-message\">\n\t<div class=\"order-form--success-message__wrapper\">\n\t\t<h2 class=\"heading--4 heading--fancy\">Thank you for your enquiry!<\/h2>\n\t\t<div class=\"success-message\">\n\t\t<p>We’ll assess your request and let you know if we can facilitate it at the moment. We work through these in the order they are received so appreciate your patience as the team works through the list!<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>"; var testForm__header = "<header>\n\t<h2 class=\"heading--4 heading--fancy\">Prospective client form<\/h2>\n<p>Please fill out all details below and we\u2019ll be in touch.<\/p>\n<\/header>"; </script><meta name='robots' content='max-image-preview:large' /> <style>img:is([sizes="auto" i], [sizes^="auto," i]) { contain-intrinsic-size: 3000px 1500px }</style> <link rel='dns-prefetch' href='//use.fontawesome.com' /> <link rel="alternate" type="application/rss+xml" title="Ananas Anam » Feed" href="https://www.ananas-anam.com/feed/" /> <link rel="alternate" type="application/rss+xml" title="Ananas Anam » Comments Feed" href="https://www.ananas-anam.com/comments/feed/" /> <link rel='stylesheet' id='wp-block-library-css' href='https://www.ananas-anam.com/wp-includes/css/dist/block-library/style.min.css' type='text/css' media='all' /> <link rel='stylesheet' id='wc-blocks-vendors-style-css' href='https://www.ananas-anam.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/wc-blocks-vendors-style.css' type='text/css' media='all' /> <link rel='stylesheet' id='wc-blocks-style-css' href='https://www.ananas-anam.com/wp-content/plugins/woocommerce/packages/woocommerce-blocks/build/wc-blocks-style.css' type='text/css' media='all' /> <style id='classic-theme-styles-inline-css' type='text/css'> /*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='woocommerce-layout-css' href='https://www.ananas-anam.com/wp-content/plugins/woocommerce/assets/css/woocommerce-layout.css' type='text/css' media='all' /> <link rel='stylesheet' id='woocommerce-smallscreen-css' href='https://www.ananas-anam.com/wp-content/plugins/woocommerce/assets/css/woocommerce-smallscreen.css' type='text/css' media='only screen and (max-width: 768px)' /> <link rel='stylesheet' id='woocommerce-general-css' href='https://www.ananas-anam.com/wp-content/plugins/woocommerce/assets/css/woocommerce.css' type='text/css' media='all' /> <style id='woocommerce-inline-inline-css' type='text/css'> .woocommerce form .form-row .required { visibility: visible; } </style> <link rel='stylesheet' id='font-awesome-official-css' href='https://use.fontawesome.com/releases/v5.15.2/css/all.css' type='text/css' media='all' integrity="sha384-vSIIfh2YWi9wW0r9iZe7RJPrKwp6bG+s9QZMoITbCckVJqGCCRhc+ccxNcdpHuYu" crossorigin="anonymous" /> <link rel='stylesheet' id='bones-fontello-css' href='https://www.ananas-anam.com/wp-content/themes/pinatex/library/css/fontello.css' type='text/css' media='all' /> <link rel='stylesheet' id='bones-trusponsive-css' href='https://www.ananas-anam.com/wp-content/themes/pinatex/library/css/trusponsive.css' type='text/css' media='all' /> <link rel='stylesheet' id='bones-owl-css' href='https://www.ananas-anam.com/wp-content/themes/pinatex/library/css/owl-carousel.css' type='text/css' media='all' /> <link rel='stylesheet' id='bones-stylesheet-css' href='https://www.ananas-anam.com/wp-content/themes/pinatex/library/css/style.css' type='text/css' media='all' /> <link rel='stylesheet' id='font-awesome-official-v4shim-css' href='https://use.fontawesome.com/releases/v5.15.2/css/v4-shims.css' type='text/css' media='all' integrity="sha384-1CjXmylX8++C7CVZORGA9EwcbYDfZV2D4Kl1pTm3hp2I/usHDafIrgBJNuRTDQ4f" crossorigin="anonymous" /> <style id='font-awesome-official-v4shim-inline-css' type='text/css'> @font-face { font-family: "FontAwesome"; font-display: block; src: url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-brands-400.eot"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-brands-400.eot?#iefix") format("embedded-opentype"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-brands-400.woff2") format("woff2"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-brands-400.woff") format("woff"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-brands-400.ttf") format("truetype"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-brands-400.svg#fontawesome") format("svg"); } @font-face { font-family: "FontAwesome"; font-display: block; src: url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-solid-900.eot"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-solid-900.eot?#iefix") format("embedded-opentype"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-solid-900.woff2") format("woff2"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-solid-900.woff") format("woff"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-solid-900.ttf") format("truetype"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-solid-900.svg#fontawesome") format("svg"); } @font-face { font-family: "FontAwesome"; font-display: block; src: url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-regular-400.eot"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-regular-400.eot?#iefix") format("embedded-opentype"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-regular-400.woff2") format("woff2"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-regular-400.woff") format("woff"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-regular-400.ttf") format("truetype"), url("https://use.fontawesome.com/releases/v5.15.2/webfonts/fa-regular-400.svg#fontawesome") format("svg"); unicode-range: U+F004-F005,U+F007,U+F017,U+F022,U+F024,U+F02E,U+F03E,U+F044,U+F057-F059,U+F06E,U+F070,U+F075,U+F07B-F07C,U+F080,U+F086,U+F089,U+F094,U+F09D,U+F0A0,U+F0A4-F0A7,U+F0C5,U+F0C7-F0C8,U+F0E0,U+F0EB,U+F0F3,U+F0F8,U+F0FE,U+F111,U+F118-F11A,U+F11C,U+F133,U+F144,U+F146,U+F14A,U+F14D-F14E,U+F150-F152,U+F15B-F15C,U+F164-F165,U+F185-F186,U+F191-F192,U+F1AD,U+F1C1-F1C9,U+F1CD,U+F1D8,U+F1E3,U+F1EA,U+F1F6,U+F1F9,U+F20A,U+F247-F249,U+F24D,U+F254-F25B,U+F25D,U+F267,U+F271-F274,U+F279,U+F28B,U+F28D,U+F2B5-F2B6,U+F2B9,U+F2BB,U+F2BD,U+F2C1-F2C2,U+F2D0,U+F2D2,U+F2DC,U+F2ED,U+F328,U+F358-F35B,U+F3A5,U+F3D1,U+F410,U+F4AD; } </style> <script type="text/javascript" src="https://www.ananas-anam.com/wp-includes/js/jquery/jquery.min.js" id="jquery-core-js"></script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-includes/js/jquery/jquery-migrate.min.js" id="jquery-migrate-js"></script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-content/themes/pinatex/library/js/cached/header.js" id="bones-header-js"></script> <link rel="https://api.w.org/" href="https://www.ananas-anam.com/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://www.ananas-anam.com/wp-json/wp/v2/pages/126" /><link rel="canonical" href="https://www.ananas-anam.com/terms-and-conditions/" /> <link rel='shortlink' href='https://www.ananas-anam.com/?p=126' /> <link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.ananas-anam.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.ananas-anam.com%2Fterms-and-conditions%2F" /> <link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.ananas-anam.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.ananas-anam.com%2Fterms-and-conditions%2F&format=xml" />  <style> .content__quickskip__wrapper img, .icon-arrow img {width: 15px} .icon-arrow img { margin: 10px auto 0; } </style>  <style>.post-thumbnail img[src$='.svg'] { width: 100%; height: auto; }</style> <noscript><style>.woocommerce-product-gallery{ opacity: 1 !important; }</style></noscript>  <script async src="https://www.googletagmanager.com/gtag/js?id=UA-109142953-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-109142953-1'); </script> <script type="text/javascript"> window.heap=window.heap||[],heap.load=function(e,t){window.heap.appid=e,window.heap.config=t=t||{};var r=t.forceSSL||"https:"===document.location.protocol,a=document.createElement("script");a.type="text/javascript",a.async=!0,a.src=(r?"https:":"http:")+"//cdn.heapanalytics.com/js/heap-"+e+".js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(a,n);for(var o=function(e){return function(){heap.push([e].concat(Array.prototype.slice.call(arguments,0)))}},p=["addEventProperties","addUserProperties","clearEventProperties","identify","resetIdentity","removeEventProperty","setEventProperties","track","unsetEventProperty"],c=0;c<p.length;c++)heap[p[c]]=o(p[c])}; heap.load("1171785803"); </script> <meta name="p:domain_verify" content="5a47672049c7470b9f585a3f7ff5a541"/> <style> </style> </head> <body class="page-template-default page page-id-126 theme-pinatex woocommerce-no-js"> <div class="fake-margins"></div> <a class="accessiblyhidden" href="#Top">Skip to main content</a> <a class="accessiblyhidden" href="#PageNav">Skip to page navigation</a><div class="body-wrapper"><header class="site-header panel--dark" role="banner" itemscope itemtype="http://schema.org/WPHeader"> <div class="site-header__container cf"> <a href="https://www.ananas-anam.com" rel="nofollow" class="logo"> <picture class="picture " >  <img src="https://www.ananas-anam.com/wp-content/uploads/2022/10/Ananas-Anam-Logo-Wordmark-WHITE.png" alt="" class="picture " >  </picture> </a> <div class="primary-menu"> <div class="hamburger-wrapper"> <div class="primary-menu__container"> <div class="primary-menu__container__wrap"> <nav class="primary-menu__menu heading--2" role="navigation" itemscope itemtype="http://schema.org/SiteNavigationElement"> <ul id="menu-primary-menu" class="cf"><li id="menu-item-155" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-155"><a href="https://www.ananas-anam.com/">Home</a></li> <li id="menu-item-153" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-153"><a href="https://www.ananas-anam.com/about-us/">About Us</a></li> <li id="menu-item-151" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-151"><a href="https://www.ananas-anam.com/responsibility/">Responsibility</a></li> <li id="menu-item-25656" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25656"><a href="https://www.ananas-anam.com/anam-palf/">Anam PALF</a></li> <li id="menu-item-25447" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-25447"><a href="https://www.ananas-anam.com/pinayarn/">Piñayarn</a></li> <li id="menu-item-152" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-152"><a href="https://www.ananas-anam.com/sales-sampling/">Piñatex</a></li> <li id="menu-item-26505" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-26505"><a href="https://store.ananas-anam.com/">Buy Piñatex</a></li> <li id="menu-item-148" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-148"><a href="https://www.ananas-anam.com/contact/">Contact & Team</a></li> <li id="menu-item-154" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-154"><a href="https://www.ananas-anam.com/news/">News</a></li> <li id="menu-item-149" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-149"><a href="https://www.ananas-anam.com/faqs/">FAQs</a></li> </ul> </nav> <div class="social-media"> <a href="https://www.instagram.com/ananas.anam/" itemprop="sameAs" > <i class="icon-instagram"></i> <span class="accessiblyhidden">Our Instagram page</span> </a> <a href="https://www.facebook.com/pinatex/" itemprop="sameAs" > <i class="icon-facebook"></i> <span class="accessiblyhidden">Our Facebook page</span> </a> <a href="https://www.twitter.com/Ananas_Anam" itemprop="sameAs" > <i class="icon-twitter"></i> <span class="accessiblyhidden">Our Twitter profile</span> </a> <a href="https://www.youtube.com/@AnanasAnam/videos" itemprop="sameAs" > <i class="icon-youtube"></i> <span class="accessiblyhidden">Our Youtube channel</span> </a> </div> </section> </div> </div> </div> </div> </div> </header><main id="main" class="cf" role="main" > <article id="post-126" class="content post-126 page type-page status-publish hentry" role="article" > <header id="Top" class="content-header content-header--simple panel panel--dark" data-pagenav="true"> <picture class="picture object-fit " data-parallax="0.2" data-parallax-axis="z" data-parallax-align="parent" >  <source srcset="https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-scaled.jpg 1280w, https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-scaled.jpg 1280w, https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-4000x2666.jpg 2000w, https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-3200x2133.jpg 1600w, https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-2600x1733.jpg 1300w, https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-2000x1333.jpg 1000w, https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-1600x1067.jpg 800w, https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-750x500.jpg 375w" sizes="100vw" > <img src="https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-750x500.jpg" alt="" data-high-res="https://www.ananas-anam.com/wp-content/uploads/2017/10/sales-header-3200x2133.jpg">  </picture> <div class="content-header__wrapper" data-parallax="-0.5" data-parallax-align="top" data-parallax-hide="3"> <div class="panel--padded-large wrap--large"> <div class="content-header__main-block"> <h1 class="heading--1 heading--fancy">Terms and conditions</h1> </div> </div> </div> </header> <section id="MainContent" class="content__main wrap panel panel--padded" itemprop="mainContentOfPage"> <div class="content-row content-row--title " data-ifjs="transition" data-ifjs-class="slide-in" > <h2 class="heading--4"> </h2> </div> <div class="content-row content-row--text " data-ifjs="transition" data-ifjs-class="slide-in" > <p style="text-align: center;"><strong>Ananas Anam Ltd. produces Piñatex<sup class="reg_trade">®</sup>, a sustainable and natural non-woven textile made from pineapple leaf fibres</strong></p> <p style="text-align: center;"><strong>Minimum Order Quantities (MOQ)</strong></p> <p style="text-align: center;">Minimum order quantity is 1 linear metre (1m x 1.55m).</p> <p style="text-align: center;">Bulk orders (500 linear metres +) will be dealt with on an individual basis.</p> <p style="text-align: center;"><strong>Payment Terms</strong></p> <p style="text-align: center;">Ananas Anam require confirmation of full payment before the release of any order, unless otherwise arranged directly with a member of the sales team.</p> <p style="text-align: center;"><strong>Lead Time</strong></p> <p style="text-align: center;">Orders are dispatched between 2-3 business days from receipt of full payment. Then shipping within the EU takes around 3-5 business days, while shipping to the rest of the world takes about 6-10 business days. Any requests for volumes in excess of 500 linear metres needs to be arranged with Ananas Anam directly and lead time may vary.</p> <p style="text-align: center;"><strong>Changing or Cancelling Orders</strong></p> <p style="text-align: center;">Changes to your order are not applicable after payment has been made, any cancellation will be treated as a Return.</p> <p style="text-align: center;"><strong>Returns</strong></p> <p style="text-align: center;">Your Piñatex order can only be returned with a prior agreement with the Ananas Anam sales team. If fabric is returned, there will be a handling charge of 30% of the invoiced product value – with a minimum charge of €75.00. We do not refund the initial shipping and handling fees.</p> <p style="text-align: center;"><strong>Shipment Protocol</strong></p> <p style="text-align: center;">We use a Business UPS Account which provides extremely competitive rates against other shipping companies. Normally, all orders will be shipped using UPS. However, should you wish to arrange your own collection and shipment, you may do so by choosing “Collect Onsite” upon checkout or by arranging it with a member of our team.</p> <p style="text-align: center;"><strong>Shipping Terms and Conditions</strong></p> <p style="text-align: center;">While Ananas Anam organises the shipping of your order, Ananas Anam is not responsible for any import fees/customs charges. For all orders, any additional fees charged by your local customs office are the sole responsibility of the customer, also any requests for additional certificates or customs documentation. Ananas Anam has no control over any additional taxes and/or import duties applied to the delivery of your order.</p> <p style="text-align: center;">For more information on customs, duties, taxes and other import charges, please contact your local customs office. <strong><u>The Harmonised Code applicable to our product is 5602109000.</u></strong> Please note that if you choose to switch customs broker you assume responsibility from that point as Ananas Anam and its courier will no longer be able to assist.</p> <p style="text-align: center;">Ananas Anam is required to state the full value of your order (i.e. the price) on the package. We cannot mark any package(s) as a “gift” to help avoid paying extra fees.</p> <p style="text-align: center;"><strong>For any Shipping Inquiries, contact us at:</strong></p> <p style="text-align: center;">info@ananas-anam.com</p> <p style="text-align: center;">+34 (0)93 799 8506</p> <div id="Content"> <div class="boxed"> <div id="lipsum"> <div class="page" title="Page 1"> <div class="layoutArea"> <div class="column"> <div class="boxed"></div> <p style="text-align: center;">For further information please see the <a href="https://www.ananas-anam.com/faqs/">FAQ</a></p> </div> </div> </div> </div> </div> </div> </div> </section> </article> </main><footer class="site-footer" role="contentinfo"> <section class="site-footer__container"> <section class="site-footer__options panel panel--padded panel--dark" > <div class="site-footer__options__wrapper grid wrap"> <div class="site-footer__social grid__cell"> <h2 class="copy--6 copy--bold copy--uppercase">#MadefromPiñatex</h2> <div class="social-media"> <a href="https://www.instagram.com/ananas.anam/" itemprop="sameAs" > <i class="icon-instagram"></i> <span class="accessiblyhidden">Our Instagram page</span> </a> <a href="https://www.facebook.com/pinatex/" itemprop="sameAs" > <i class="icon-facebook"></i> <span class="accessiblyhidden">Our Facebook page</span> </a> <a href="https://www.twitter.com/Ananas_Anam" itemprop="sameAs" > <i class="icon-twitter"></i> <span class="accessiblyhidden">Our Twitter profile</span> </a> <a href="https://www.youtube.com/@AnanasAnam/videos" itemprop="sameAs" > <i class="icon-youtube"></i> <span class="accessiblyhidden">Our Youtube channel</span> </a> </div> </div> <div class="site-footer__newsletter grid__cell"> <h2 class="copy--6 copy--bold copy--uppercase">Sign up for our latest news and updates</h2> <script>(function() { window.mc4wp = window.mc4wp || { listeners: [], forms: { on: function(evt, cb) { window.mc4wp.listeners.push( { event : evt, callback: cb } ); } } } })(); </script><form id="mc4wp-form-1" class="mc4wp-form mc4wp-form-242 mc4wp-ajax" method="post" data-id="242" data-name="Latest News and Updates" ><div class="mc4wp-form-fields"><div class="input input--kohana"> <input type="email" id="mcwp_email" name="EMAIL" required class="input__field input__field--kohana" /> <label class="input__label input__label--kohana" for="mcwp_email"> <i class="icon icon--kohana icon-email"></i> <span class="input__label-content input__label-content--kohana">enter email</span> </label> </div> <p class="privacy-notice">This form collects your email to add to our list for sending newsletters and updates. Please look at our <a href="https://www.ananas-anam.com/privacy-policy/" target="_blank" class="highlight">privacy policy</a> for further information on how we protect and manage your submitted data.</p> <div class="input"> <input type="checkbox" name="consent" required id="mcwp_consent" /> <label class="input_label" for="mcwp_consent" style="margin-left: 20px;"><strong>I consent to Ananas Anam collecting my email</strong></label><br /> </div> <br /> <br /> <p>I would like to hear about the following:</p> <div class="input"> <label style="display: inline-block; margin-left: 20px"><input name="INTERESTS[7b1cf65ba0][]" type="checkbox" value="65f1bdc4d7"> <span>Ananas Anam</span></label> <label style="display: inline-block; margin-left: 20px"><input name="INTERESTS[7b1cf65ba0][]" type="checkbox" value="ba27e3af8a"> <span>Piñatex</span></label> <label style="display: inline-block; margin-left: 20px"><input name="INTERESTS[7b1cf65ba0][]" type="checkbox" value="d51ddcc909"> <span>Piñayarn</span></label> </div> <button type="submit"> <span class="accessiblyhidden">Sign up</span> <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:a="http://ns.adobe.com/AdobeSVGViewerExtensions/3.0/" x="0px" y="0px" viewBox="0 0 15.9 15.9" style="overflow:scroll;enable-background:new 0 0 15.9 15.9;" xml:space="preserve" class="svg--submit-arrow"> <style type="text/css"> .svg--submit-arrow .st0{fill:none;stroke:#C3C6C8;stroke-miterlimit:10;} </style> <g> <polyline class="st0" points="9.4,15.6 15.3,8 9.4,0.3 "></polyline> <line class="st0" x1="0" y1="8" x2="15.3" y2="8"></line> </g> </svg> </button></div><label style="display: none !important;">Leave this field empty if you're human: <input type="text" name="_mc4wp_honeypot" value="" tabindex="-1" autocomplete="off" /></label><input type="hidden" name="_mc4wp_timestamp" value="1740481366" /><input type="hidden" name="_mc4wp_form_id" value="242" /><input type="hidden" name="_mc4wp_form_element_id" value="mc4wp-form-1" /><div class="mc4wp-response"></div></form> </div> </div> </section> <section class="site-footer__footer panel panel--dark" > <nav role="navigation" class="site-footer__nav" itemscope itemtype="http://schema.org/SiteNavigationElement"> <div class="footer-nav__container cf"><ul id="menu-footer-menu" class="cf"><li id="menu-item-352" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-126 current_page_item menu-item-352"><a href="https://www.ananas-anam.com/terms-and-conditions/" aria-current="page">Terms</a></li> <li id="menu-item-6672" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6672"><a href="https://www.ananas-anam.com/privacy-policy/">Privacy Policy</a></li> <li id="menu-item-353" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-353"><a href="https://www.ananas-anam.com/contact/">Contact us</a></li> <li id="menu-item-26512" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-26512"><a href="https://store.ananas-anam.com/">Piñatex Shop</a></li> <li id="menu-item-26513" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-26513"><a href="https://www.portal.ananas-anam.com/">Trade Portal</a></li> <li id="menu-item-355" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-355"><a href="https://www.ananas-anam.com/news/">News</a></li> </ul></div> </nav> <div class="site-footer__legals"> <div class="site-footer__logo company-logo" itemscope itemtype="http://schema.org/Organization" id="Schema__ParentOrg"> <meta itemprop="name" content="Ananas Anam" /> <meta itemprop="image logo" content="https://www.ananas-anam.com/wp-content/uploads/2022/10/Ananas-Anam-Logo-Wordmark-WHITE.png" /> <picture class="picture " >  <img src="https://www.ananas-anam.com/wp-content/uploads/2022/10/Ananas-Anam-Logo-Wordmark-WHITE.png" alt="" class="picture " >  </picture> </div> <div class="site-footer__copyright copy--light"> © 2017 Ananas Anam. All rights reserved. </div> <div class="site-footer__built-by copy--light"> Website by <a href="https://joryand.co/" class="">Jory & Co</a>. </div> </div> </section> </section> </footer> </div> <script>(function() {function maybePrefixUrlField() { if (this.value.trim() !== '' && this.value.indexOf('http') !== 0) { this.value = "http://" + this.value; } } var urlFields = document.querySelectorAll('.mc4wp-form input[type="url"]'); if (urlFields) { for (var j=0; j < urlFields.length; j++) { urlFields[j].addEventListener('blur', maybePrefixUrlField); } } })();</script> <script type="text/javascript"> (function () { var c = document.body.className; c = c.replace(/woocommerce-no-js/, 'woocommerce-js'); document.body.className = c; })(); </script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-content/plugins/woocommerce/assets/js/jquery-blockui/jquery.blockUI.min.js" id="jquery-blockui-js"></script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-content/plugins/woocommerce/assets/js/js-cookie/js.cookie.min.js" id="js-cookie-js"></script> <script type="text/javascript" id="woocommerce-js-extra"> /* <![CDATA[ */ var woocommerce_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%"}; /* ]]> */ </script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-content/plugins/woocommerce/assets/js/frontend/woocommerce.min.js" id="woocommerce-js"></script> <script type="text/javascript" id="wc-cart-fragments-js-extra"> /* <![CDATA[ */ var wc_cart_fragments_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","cart_hash_key":"wc_cart_hash_75e279d49262ffc22f693b85adc96d50","fragment_name":"wc_fragments_75e279d49262ffc22f693b85adc96d50","request_timeout":"5000"}; /* ]]> */ </script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js" id="wc-cart-fragments-js"></script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-content/themes/pinatex/library/js/cached/footer.js" id="bones-footer-js"></script> <script type="text/javascript" defer src="https://www.ananas-anam.com/wp-content/plugins/mailchimp-for-wp/assets/js/forms.js" id="mc4wp-forms-api-js"></script> <script type="text/javascript" id="mc4wp-ajax-forms-js-extra"> /* <![CDATA[ */ var mc4wp_ajax_vars = {"loading_character":"\u2022","ajax_url":"https:\/\/www.ananas-anam.com\/wp-admin\/admin-ajax.php?action=mc4wp-form","error_text":"Oops. Something went wrong. Please try again later."}; /* ]]> */ </script> <script type="text/javascript" src="https://www.ananas-anam.com/wp-content/plugins/mc4wp-premium/ajax-forms/assets/js/ajax-forms.js" id="mc4wp-ajax-forms-js"></script> </body> </html>