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Supporto Motorola: domande frequenti, risoluzione dei problemi e assistenza | Supporto IT Motorola

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Uncommenting now for code migration and testing-- "by Suvrajit" <div class="header-search__container"> <svg class="header-search__icon" xmlns="http://www.w3.org/2000/svg" width="23.113" height="23.311" viewBox="0 0 23.113 23.311"> <path id="Union_13" data-name="Union 13" d="M16.147,16.346l4.966,4.966ZM0,9.463a9.463,9.463,0,1,1,9.463,9.463A9.463,9.463,0,0,1,0,9.463Z" transform="translate(1 1)" fill="none" stroke="#fff" stroke-linejoin="round" stroke-width="2" /> </svg> <input class="header-search__input" placeholder="e.g My screen froze" /> </div>--> <div class="menu-drawer"> <nav class="menu-navigation"> <div class="menu-link__wrapper"> <a href="/app/home" class="menu-link">Home / Supporto</a> </div> <div class="menu-link__wrapper"> <a href="https://www.motorola.it/" class="menu-link">Negozio</a> </div> <div class="menu-link__wrapper"> <a href="#" class="menu-link">Riparazione</a> <div class="menu-categories__wrapper"> <a href="/app/answers/prod_answer_detail/a_id/105232" class="menu-categories">Assistenza e riparazione</a> <a href="/app/repair-faqs" class="menu-categories">Opzioni di riparazione</a> <a href="/app/repair-faqs/category/how-track-service" class="menu-categories">Stato di riparazione</a> </div> </div> <div class="menu-link__wrapper"> <a href="#" class="menu-link">Software</a> <div class="menu-categories__wrapper"> <a href="/app/software-upgrade" class="menu-categories">Aggiornamenti software</a> <a href="/app/usb-drivers/" class="menu-categories">Driver USB</a> <a href="/app/software-security-update/g_id/7112" class="menu-categories">Aggiornamenti sicurezza</a> <a href="/app/softwarefix" class="menu-categories">Software Fix</a> </div> </div> <div class="menu-link__wrapper"> <a href="/app/mcp/contactus" class="menu-link">Contattaci</a> </div> </nav> <a href="/app/mcp/my_devices" class="my-products-header__wrapper"> <img class="my-products-header__icon" src="/euf/assets/motorola_v3/assets/my-products.png" alt="" srcset=""> <span 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class="shelf-product container-center"> <div id="lenovo_answer_res_container"></div> </section> <label id="lenovo_label_id"></label> <section class="shelf-product container-center"> <div class="shelf-product__title-wrapper"> <span id="DeviceCatsGoBack" style="display: none;"><a class="productBack" href="#" onclick="return false;"><img class="shelf-product__arrow-back" src="https://en-gb.support.motorola.com/euf/assets/motorola_v3/assets/icon-arrow-back.png" alt="icon back arrow"></a></span> <h3 class="shelf-product__title">cerca per prodotto</h3> </div> <div class="shelf-product__container prodCatTree"> <a href="#" class="shelf-product__image-wrapper prodCat" onclick="return false;" id="30"> <img rel="prodCat" class="shelf-product__image" src="https://en-gb.support.motorola.com/euf/assets/images/ProdImages/30-sm.png" alt="Telefoni"> <span class="shelf-product__text">Telefoni</span> </a> <a href="#" class="shelf-product__image-wrapper prodCat" onclick="return false;" id="1449"> <img rel="prodCat" class="shelf-product__image" src="https://en-gb.support.motorola.com/euf/assets/images/ProdImages/1449-sm.png" alt="Software"> <span class="shelf-product__text">Software</span> </a> <a href="#" class="shelf-product__image-wrapper prodCat" onclick="return false;" id="10757"> <img rel="prodCat" class="shelf-product__image" src="https://en-gb.support.motorola.com/euf/assets/images/ProdImages/10757-sm.png" alt="Accessori"> <span class="shelf-product__text">Accessori</span> </a> <a href="#" class="shelf-product__image-wrapper prodCat" onclick="return false;" id="689"> <img rel="prodCat" class="shelf-product__image" src="https://en-gb.support.motorola.com/euf/assets/images/ProdImages/689-sm.png" alt="Altri prodotti"> <span class="shelf-product__text">Altri prodotti</span> </a> </div> </section> <div class="learn-about__background"> <section class="learn-about container-center"> <h3 class="learn-about__title">Scopri di pi霉 sul software.</h3> <div class="learn-about__container"> <a href="/app/software-upgrade" class="learn-about__wrapper"> <svg class="learn-about__image" xmlns="http://www.w3.org/2000/svg" width="242.434" height="138.557" viewBox="0 0 242.434 138.557"> <path id="Path_907" data-name="Path 907" d="M176.663,40.342,196.412,6.168a4.1,4.1,0,1,0-7.1-4.122L169.335,36.621a123.709,123.709,0,0,0-101.441,0L47.916,2.046a4.107,4.107,0,1,0-7.1,4.121L60.561,40.342A116.224,116.224,0,0,0,0,133.541H237A116.614,116.614,0,0,0,176.663,40.342ZM64,99.764a9.846,9.846,0,1,1,9.846-9.846h0A9.844,9.844,0,0,1,64,99.764Zm109.11,0a9.846,9.846,0,1,1,9.846-9.846,9.846,9.846,0,0,1-9.846,9.846Z" transform="translate(2.717 2.516)" fill="none" stroke="#fff" stroke-width="5"></path> </svg> <p class="learn-about__text">Aggiornamenti</p> </a> <a href="/app/softwarefix" class="learn-about__wrapper"> <img class="learn-about__image"src="https://en-gb.support.motorola.com/euf/assets/motorola_v3/assets/SoftwarefixNEG.png"/> <p class="learn-about__text">Software Fix</p> </a> </div> </section> </div><section class="repair container-center"> <img class="repair__image" src="/euf/assets/motorola_v3/assets/repair-image.png" alt=""> <div class="repair__container"> <h4 class="repair__title">Ripara il tuo telefono</h4> <p class="repair__text"> Sappiamo quanto sia difficile avere il telefono rotto, ma faremo del nostro meglio per ripararlo o sostituirlo rapidamente. </p> <div class="repair__options"> <a href="/app/repair-faqs" class="repair__options-wrapper"> <svg class="repair__options-icon" xmlns="http://www.w3.org/2000/svg" width="141.293" height="141.293" viewBox="0 0 141.293 141.293"> <g id="Group_2729" data-name="Group 2729" transform="translate(-1037.045 -2783.066)"> <path id="Icon_awesome-screwdriver" data-name="Icon awesome-screwdriver" d="M83.359,0,59.542,17.863V29.411L44.092,44.86a18.319,18.319,0,0,1,6.315,6.315l15.45-15.45H77.4L95.268,11.909ZM23.816,51.838,2.031,73.623a6.937,6.937,0,0,0,0,9.808l9.806,9.806a6.934,6.934,0,0,0,9.808,0L43.43,71.452A13.869,13.869,0,0,0,23.816,51.838Z" transform="translate(1040.326 2854.166) rotate(-45)" fill="none" stroke="#fff" stroke-width="4"></path> </g> </svg> <p class="repair__options-text">Opzioni di riparazione</p> </a> <a href="/app/repair-faqs/category/how-submit-repair" class="repair__options-wrapper"> <svg class="repair__options-icon" xmlns="http://www.w3.org/2000/svg" width="104.068" height="104.068" viewBox="0 0 104.068 104.068"> <g id="Group_2730" data-name="Group 2730" transform="translate(-1306.289 -2794.133)"> <g id="Group_2318" data-name="Group 2318" transform="translate(1308.789 2796.632)"> <path id="Path_794" data-name="Path 794" d="M102.069,3,67.395,102.069,47.581,57.488,3,37.674Z" transform="translate(-3 -3)" fill="none" stroke="#fff" stroke-linecap="round" stroke-linejoin="round" stroke-width="5"></path> <path id="Path_795" data-name="Path 795" d="M65.517,3,16.5,52.114" transform="translate(28.81 1.39)" fill="none" stroke="#fff" stroke-linecap="round" stroke-linejoin="round" stroke-width="5"></path> </g> </g> </svg> <p class="repair__options-text">Inizia la riparazione</p> </a> <a href="/app/repair-faqs/category/how-track-service" class="repair__options-wrapper"> <svg class="repair__options-icon" xmlns="http://www.w3.org/2000/svg" width="42.201" height="51.356" viewBox="0 0 42.201 51.356"> <g id="Icon_feather-map-pin" data-name="Icon feather-map-pin" transform="translate(0.5 0.5)"> <path id="Path_897" data-name="Path 897" d="M45.7,22.1c0,16.022-20.6,29.756-20.6,29.756S4.5,38.123,4.5,22.1a20.6,20.6,0,1,1,41.2,0Z" transform="translate(-4.5 -1.5)" fill="none" stroke="#fff" stroke-linecap="round" stroke-linejoin="round" stroke-width="1"></path> <path id="Path_898" data-name="Path 898" d="M27.234,17.367A6.867,6.867,0,1,1,20.367,10.5,6.867,6.867,0,0,1,27.234,17.367Z" transform="translate(0.234 3.234)" fill="none" stroke="#fff" stroke-linecap="round" stroke-linejoin="round" stroke-width="1"></path> </g> </svg> <p class="repair__options-text">Traccia la tua riparazione</p> </a> </div> </div> </section><section class="moto-care container-center"> <div class="moto-care__text-container"> <h4 class="moto-care__title"> <span>moto</span> care </h4> <p class="moto-care__text">Rimani coperto con uno dei nostri piani MotoCare che include un piano di assistenza di estensione della garanzia, protezione contro i danni accidentali e franchigie basse.</p> <a href="https://www.motorola.it/motocare" class="moto-care__button">Ulteriori informazioni</a> </div> <img class="moto-care__image" src="/euf/assets/motorola_v3/assets/moto-care.png" alt="moto care image"> </section> <div class="go-top"> <img src="/euf/assets/motorola_v3/assets/go-top-arrow.png" alt="go top"> </div> </main> 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class="box"> <input type="checkbox" name="check" id="check-1" class="toggle-map-mobile" /> <label for="check-1" class="label-map-mobile box-sizing select">SHOP</label> <!--Italy Site--><div class="content-map-mobile"> <li><a class="map-link" href="https://www.motorola.it/motorola-razr-family">Famiglia motorola razr</a></li> <li><a class="map-link" href="https://www.motorola.it/motorola-edge-family">Famiglia motorola edge</a></li> <li><a class="map-link" href="https://www.motorola.it/motorola-one-family">Famiglia motorola one</a></li> <li><a class="map-link" href="https://www.motorola.it/moto-g-family">Famiglia moto g</a></li> <li><a class="map-link" href="https://www.motorola.it/moto-e-family">Famiglia moto e</a></li> <li><a class="map-link" href="https://www.motorola.it/new-moto-360">Moto 360</a></li> <li><a class="map-link" href="https://www.motorola.it/smartphones/d">Tutti gli smartphone</a></li> </div> </div> <div class="box"> <input type="checkbox" name="check" id="check-2" class="toggle-map-mobile" /> <label for="check-2" class="label-map-mobile box-sizing select">CASA E ACCESSORI</label> <div class="content-map-mobile"> <li><a class="map-link" href="https://www.motorola.it/accessories/power---charger">Cavi e caricabatterie</a></li> <li><a class="map-link" href="https://www.motorola.it/accessories/cuffie-e-auricolari-senza-fili">Cuffie e auricolari senza fili</a></li> <li><a class="map-link" href="https://www.motorola.it/accessories/auricolari-con-cavo">Auricolari con cavo</a></li> <li><a class="map-link" href="https://www.motorola.it/accessories/altoparlante-bluetooth">Altoparlante bluetooth</a></li> <li><a class="map-link" href="https://www.motorola.it/accessories/dash-camera">Accessori per auto</a></li> <li><a class="map-link" href="https://www.motorola.it/accessories/d">Tutti gli accessori</a></li> <li><a class="map-link" href="https://www.motorola.it/home/telefono-di-casa-e-ufficio">Telefoni per casa e ufficio</a></li> <li><a class="map-link" href="https://www.motorola.it/home/monitor-per-bambini-e-per-la-casa">Monitor per bambini e per la casa</a></li> <li><a class="map-link" href="https://www.motorola.it/home/smart-nursery">Vivaio intelligente</a></li> <li><a class="map-link" href="https://www.motorola.it/home/d">Tutto per la casa</a></li> </div> </div> <div class="box"> <input type="checkbox" name="check" id="check-3" class="toggle-map-mobile" /> <label for="check-3" class="label-map-mobile box-sizing select">SUPPORTO</label> <div class="content-map-mobile"> <li><a class="map-link" href="https://www.motorola.it/account#/orders">I miei ordini</a></li> <li><a class="map-link" href="/app/software-upgrade-news/g_id/1986">Aggiornamenti software</a></li> <li><a class="map-link" href="/app/home">Manuali del prodotto</a></li> <li><a class="map-link" href="/app/mcp/landing_troubleshooter/g_id/5711">Contattaci</a></li> <li><a class="map-link" href="/app/mcp/trackrepair">Stato di riparazione</a></li> </div> </div> <div class="box"> 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