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li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons a.Button{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding-left:1.7em;padding-right:1.7em;margin-right:0;margin-left:0}#app .Header__navigation__buttons a.Button--login{margin-left:0 !important}#app .Header__navigation ul.nav{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation ul.nav li{padding:0 1.25em}#app .Header__navigation ul.nav li ul{display:none}#app .Header__navigation ul.nav li ul a::before,#app .Header__navigation ul.nav li ul a::after{display:none !important}#app .Header__navigation ul.nav ul{-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:nowrap row;flex-flow:nowrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;position:fixed;top:4.5625em;left:0;right:0;z-index:2;margin:auto;padding:2.8125em 0 1.5625em}.admin-bar #app .Header__navigation ul.nav ul{top:6.5em}#app .Header__navigation ul.nav ul.active{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}#app .Header__navigation ul.nav ul::after{content:"";background-color:#fff;background-color:var(--main-nav-submenu-background);position:absolute;top:0;width:100vw;height:100%;-webkit-box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);box-shadow:0 .5em .375em -0.375em rgba(0,0,0,0.08);z-index:-1}#app .Header__navigation ul.nav ul ul{padding:.9375em 0 0;width:calc(100% + 1.875em)}#app .Header__navigation ul.nav ul ul li>a{display:block}#app .Header__navigation ul.nav ul ul li .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75rem;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation ul.nav ul li{padding:0 0 0 1.875em;width:20%}#app .Header__mobile__hamburger{display:none}.admin-bar #app .Header{top:2em}.admin-bar #app .Header__navigation{top:unset}}@media(min-width:1024px) and (hover:hover){#app .Header__navigation ul.nav li:hover ul{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center}}@media(min-width:1180px){.Header__flags{margin-left:1.875em;border-left:.0625em solid #000}.Header__flags--mainmenu{right:2.5em}body.login #app{height:100vh}#app .LoginBlock .wrapper{height:29.5em}#app .Header__navigation .Header__flags__mobile{display:none}#app .Header__navigation 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Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-970873" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970873"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#thumbsup"></use></svg><a href="https://www.liveagent.com/social-media-customer-service/" title="Streamline social media support with LiveAgent! Manage Facebook, Instagram, Twitter & more in one inbox. Start a 30-day free trial today!" hreflang="en-US" onover-preload="1">Social media<div class="menu-item-description">Răspundeți urmăritorilor dumneavoastră direct din LiveAgent</div></a></li> <li id="menu-item-695271" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695271"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#phone"></use></svg><a href="https://www.liveagent.ro/software-call-center/" title="Software de call center LiveAgent 2024: soluție omnicanal pentru suport clienți, apeluri VoIP HD, IVR, rutare inteligentă. Începeți GRATUIT!" hreflang="ro-RO" onover-preload="1">Call center<div class="menu-item-description">Software de call center încorporat</div></a></li> <li id="menu-item-955326" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-955326"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Cunoștințe de bază<div class="menu-item-description">Oferiți opțiuni de autoservire</div></a></li> </ul> </li> <li id="menu-item-454543" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454543"><a href="#" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">Utilizare pentru</a> <ul class="sub-menu"> <li id="menu-item-454546" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-454546"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-business-solutions"></use></svg><a href="https://www.liveagent.ro/afaceri/" title="LiveAgent: soluție de suport personalizabilă pentru afaceri. Creșteți loialitatea și satisfacția clienților cu servicii rapide și eficiente." hreflang="ro-RO" onover-preload="1">Soluții de afaceri<div class="menu-item-description">Afaceri diferite, soluții diferite</div></a></li> <li id="menu-item-454548" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-454548"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#shop"></use></svg><a href="https://www.liveagent.ro/industrie/" title="Descoperă cum LiveAgent îmbunătățește asistența pentru clienți în orice industrie cu un software omnicanal. Începe gratuit acum!" hreflang="ro-RO" onover-preload="1">Soluții pentru industrie<div class="menu-item-description">Adaptați LiveAgent la industria dumneavoastră</div></a></li> <li id="menu-item-751098" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751098"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-use-cases"></use></svg><a href="/povesti-de-succes/" title="Descoperiți cum LiveAgent îmbunătățește satisfacția, veniturile și loialitatea clienților cu poveștile de succes ale companiilor de top. Începeți o perioadă de încercare gratuită de 14 zile și găsiți soluția adaptată afacerii dvs. fără obligații sau informații despre cardul de credit necesare." hreflang="ro-RO" onover-preload="1">Cazuri de utilizare<div class="menu-item-description">Un singur produs, mai multe scenarii de utilizare</div></a></li> </ul> </li> <li id="menu-item-454550" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454550"><a href="#" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">Integrări</a> <ul class="sub-menu"> <li id="menu-item-955327" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-955327"><a href="https://www.liveagent.com/integrations/whatsapp/" title="Integrate WhatsApp with LiveAgent for seamless customer support. Manage messages efficiently with a 30-day free trial. Boost satisfaction now!" hreflang="en-US" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454555" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454555"><a href="https://www.liveagent.ro/integrari/wordpress/" title="Integrați LiveAgent cu WordPress și adăugați un buton de chat live pe site-ul dvs. pentru a transforma experiența clienților. Ghidul nostru detaliat vă arată pașii simpli pentru instalare și utilizare eficientă, îmbunătățind suportul și satisfacția clienților. Încercați gratuit și descoperiți cum să optimizați interacțiunile în timp real!" hreflang="ro-RO" onover-preload="1">WordPress</a></li> <li id="menu-item-454557" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454557"><a href="https://www.liveagent.ro/integrari/prestashop/" title="Integrați Prestashop cu LiveAgent pentru un chat live rapid și suport eficient. Simplificați gestionarea comenzilor și îmbunătățiți experiența clienților!" hreflang="ro-RO" onover-preload="1">Prestashop</a></li> <li id="menu-item-454556" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454556"><a href="https://www.liveagent.ro/integrari/magento/" title="Integrați Magento 2 cu LiveAgent pentru gestionarea comenzilor și comunicarea eficientă cu clienții. Începeți acum o perioadă de încercare gratuită!" hreflang="ro-RO" onover-preload="1">Magento</a></li> <li id="menu-item-454558" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454558"><a href="https://www.liveagent.ro/integrari/shopify/" title="Integrează Shopify cu LiveAgent pentru a adăuga chat live în magazinul tău online. Simplifică suportul clienților și crește satisfacția!" hreflang="ro-RO" onover-preload="1">Shopify</a></li> <li id="menu-item-454562" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454562"><a href="https://www.liveagent.ro/integrari/mailchimp/" title="Integrează Mailchimp cu LiveAgent pentru a gestiona abonamentele email și a răspunde rapid clienților. Ușor de configurat!" hreflang="ro-RO" onover-preload="1">Mailchimp</a></li> <li id="menu-item-551021" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551021"><a href="https://www.liveagent.ro/integrari/pipedrive/" title="Integrează PipeDrive cu LiveAgent pentru un management eficient al clienților și tranzacțiilor, acces rapid la date și automatizare workflow!" hreflang="ro-RO" onover-preload="1">PipeDrive</a></li> <li id="menu-item-551015" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-551015"><a href="https://www.liveagent.ro/integrari/slack/" title="Integrează Slack cu LiveAgent pentru notificări automate, comunicare eficientă și gestionarea ușoară a tichetelor. Încearcă gratuit!" hreflang="ro-RO" onover-preload="1">Slack</a></li> <li id="menu-item-454571" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-454571"><a href="/integrari/" title="Descoperiți integrările LiveAgent pentru a maximiza eficiența afacerii și satisfacția clienților. Soluții ușor de utilizat și ghiduri detaliate!" hreflang="ro-RO" onover-preload="1">Mai multe integrări</a></li> </ul> </li> </ul> </li> <li id="menu-item-454575" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor menu-item-has-children menu-item-454575"><a href="#" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">Resurse</a> <ul class="sub-menu"> <li id="menu-item-454579" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454579"><a href="#" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">Învățați</a> <ul class="sub-menu"> <li id="menu-item-454581" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-454581"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#graduation"></use></svg><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="ro-RO" onover-preload="1">Academie<div class="menu-item-description">Deveniți un expert în servicii pentru clienți</div></a></li> <li id="menu-item-454582" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-454582"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-templates"></use></svg><a href="/sabloane/" title="Descoperiți șabloane gratuite de e-mail LiveAgent pentru afaceri, marketing și suport clienți. Simplificați comunicarea și creșteți eficiența!" hreflang="ro-RO" onover-preload="1">Șabloane<div class="menu-item-description">Șabloane personalizabile pentru orice ocazie</div></a></li> <li id="menu-item-751100" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751100"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-checklists"></use></svg><a href="https://www.liveagent.ro/checklists/" title="Organizează-ți afacerea cu liste de verificare LiveAgent! Descoperă ghiduri practice pentru call center, marketing, HR și customer service." hreflang="ro-RO" onover-preload="1">Liste de verificare<div class="menu-item-description">Cum să vă gestionați procesul</div></a></li> </ul> </li> <li id="menu-item-454584" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-454584"><a href="#" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454585" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-454585"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#pencil"></use></svg><a href="https://www.liveagent.ro/blog/" title="Descoperă pe blogul LiveAgent sfaturi, știri și soluții pentru asistență clienți, creșterea afacerii și productivitatea echipei!" hreflang="ro-RO" onover-preload="1">Blog<div class="menu-item-description">Noutăți despre serviciul clienți și LiveAgent</div></a></li> <li id="menu-item-454586" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom current-menu-item menu-item-454586"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-glossary"></use></svg><a href="/glosar-serviciul-clienti/" aria-current="page" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">Glosar<div class="menu-item-description">Învățați terminologia serviciului clienți</div></a></li> <li id="menu-item-751101" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751101"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portalul de asistență<div class="menu-item-description">Articole și ghiduri Cum-să</div></a></li> </ul> </li> <li id="menu-item-454589" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454589"><a href="#" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">sub</a> <ul class="sub-menu"> <li id="menu-item-454590" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-454590"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-typing-test"></use></svg><a href="https://www.liveagent.ro/test-de-tastare/" title="Îmbunătățește-ți viteza și precizia tastării cu testul gratuit de tastare LiveAgent. Crește productivitatea și satisfacția clienților!" hreflang="ro-RO" onover-preload="1">Test de dactilografiere<div class="menu-item-description">Îmbunătățiți-vă viteza de dactilografiere</div></a></li> <li id="menu-item-955328" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-955328"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#menu-reviews"></use></svg><a href="https://www.liveagent.ro/reviews/" title="Descoperiți cele mai bune soluții software pentru afacerea dvs.! Citiți recenzii detaliate despre help desk, CRM, IVR și multe altele." hreflang="ro-RO" onover-preload="1">Recenzii<div class="menu-item-description">Aruncați o privire la recenziile caracteristicilor software</div></a></li> </ul> </li> <li id="menu-item-454592" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-454592"><a href="#" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. Vizitați acum pentru a vă îmbunătăți cunoștințele!" hreflang="ro-RO">Companie</a> <ul class="sub-menu"> <li id="menu-item-454593" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-454593"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#heart"></use></svg><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență cu chat live și ticketing, utilizat de peste 150M utilizatori din întreaga lume. Află mai mult!" hreflang="ro-RO" onover-preload="1">Despre noi<div class="menu-item-description">Descoperiți echipa din spatele produsului</div></a></li> <li id="menu-item-454597" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-454597"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#trophy"></use></svg><a href="https://www.liveagent.ro/distinctii/" title="Descoperiți premiile și certificările LiveAgent, lider în software de help desk și asistență clienți. Încercați gratuit 14 zile!" hreflang="ro-RO" onover-preload="1">Premii<div class="menu-item-description">Premiile și realizările noastre</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-454614" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454614"><a href="/caracteristici/" title="Descoperiți caracteristicile cuprinzătoare ale LiveAgent, un program complex de birou de asistență multicanal. Gestionați eficient solicitările clienților cu funcții avansate precum sistem de ticketing, detectarea coliziunilor între agenți, jurnal de audit și distribuirea automată a tichetelor. Îmbunătățiți productivitatea cu mesaje planificate și organizați contactele și companiile cu ușurință. Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-454616" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-454616"><a href="https://www.liveagent.ro/tarife/" urlslab_href_old="https://www.liveagent.ro/preturi/" title="Descoperă planurile LiveAgent începând de la $15/lună! Soluții scalabile pentru afaceri mici, medii și mari. Încearcă gratuit azi!" hreflang="ro-RO" onover-preload="1">Prețuri</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/perioada-de-incercare/" class="Button Button--outline" title="Înscrieți-vă acum pentru o perioadă de încercare gratuită de 14 zile cu LiveAgent și descoperiți cele mai bune soluții pentru suport clienți!" hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul LiveAgent pentru a accesa soluția completă de suport clienți. Simplu, rapid și eficient!" hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demonstratie/" class="Button Button--full" title="Programați o demonstrație LiveAgent și descoperiți cum vă poate îmbunătăți suportul clienților. Aflați funcțiile cheie în direct!" hreflang="ro-RO" onover-preload="1"> <span>Demo</span> </a> <a href="/perioada-de-incercare/" class="Button Button--outline" title="Înscrieți-vă acum pentru o perioadă de încercare gratuită de 14 zile cu LiveAgent și descoperiți cele mai bune soluții pentru suport clienți!" hreflang="ro-RO" onover-preload="1"> <span>Încercare gratuită</span> </a> <a href="/logare/" class="Button Button--login" title="Logați-vă în contul LiveAgent pentru a accesa soluția completă de suport clienți. Simplu, rapid și eficient!" hreflang="ro-RO" onover-preload="1"> <span>Logare</span> <span class="tooltip">Logare</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-ro" lang="ro"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Orientul Mijlociu</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Открийте пълен речник на термини за help desk софтуер и клиентско обслужване. Лесно разберете нови понятия!" hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/slovnik-pojmu-zakaznicke-podpory/" title="Objevte kompletní slovníček terminologie zákaznické podpory a helpdesk softwaru. Snadné porozumění pojmům na jednom místě!" hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/kundesupport-ordliste/" title="Udforsk vores omfattende ordforklaringsliste for helpdesk-software og kundeservice på LiveAgent. Perfekt for nybegyndere, der vil forstå terminologien og forbedre deres kundeservicekundskaber. Besøg siden for at få styr på alle de vigtige termer!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/glossar/" title="Entdecken Sie das umfassende Helpdesk-Glossar von LiveAgent! Lernen Sie Kundendienstbegriffe und verbessern Sie Ihre Service-Kompetenz." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/klienditoe-sonastik/" title="Avastage täielik klienditeeninduse terminoloogia sõnastik, mis aitab alustada klienditoe tarkvara ja teeninduse maailmas!" hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/glosario/" title="Descubra un completo glosario de términos de servicio al cliente y software help desk. Ideal para principiantes y expertos. ¡Visítenos ahora!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/glossaire-de-l-assistance-client/" title="Découvrez un glossaire complet du logiciel d'assistance et service client pour comprendre facilement tous les termes essentiels. 🌟"" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/glosarri-eksipiretisis-pelaton/" title='Ανακαλύψτε το γλωσσάρι εξυπηρέτησης πελατών & help desk! Όλοι οι όροι που χρειάζεστε για να ξεκινήσετε. Μάθετε περισσότερα εδώ!"' hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/rjecnik-korisnicke-podrske/" title='Sveobuhvatan rječnik korisničke podrške: naučite sve pojmove help desk softvera na jednom mjestu. Brzo pronađite što vam treba!"' hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/glossario/" title='Scopri il glossario completo del software help desk! Tutti i termini essenziali del servizio clienti spiegati in modo semplice. 🔍"' hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/klientu-atbalsta-glosarijs/" title="Izpētiet LiveAgent klientu atbalsta glosāriju – vienkārši saprotama terminoloģija un jēdzieni palīdzības dienesta programmatūrā!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/klientu-aptarnavimo-zodynas/" title="Atraskite pagalbos tarnybos terminų žodyną! Supraskite klientų aptarnavimo sąvokas lengvai ir greitai. Apsilankykite dabar!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/szojegyzek/" title='Fedezze fel az ügyfélszolgálati szoftverek szakszókincsét! Hasznos kifejezések kezdőknek és haladóknak egyaránt. Kattintson ide!"' hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/kundesupport-ordbok/" title="Få en komplett ordbok over kundeserviceterminer for hjelpepult-programvare. Perfekt for nybegynnere og eksperter!" hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/slowniczek/" title="Poznaj słownik terminologii obsługi klienta i pomocy technicznej! Zrozum kluczowe pojęcia i usprawnij swoją pracę. Sprawdź teraz!" hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </span> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/glossarij/" title="Откройте для себя полный глоссарий по программному обеспечению Help Desk на LiveAgent. Идеально для новичков и профессионалов в обслуживании клиентов. Узнайте значения ключевых терминов и улучшите свои навыки уже сегодня!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/slovnik-zakaznickej-podpory/" title="Získajte komplexný slovník zákazníckej podpory a začnite poskytovať vynikajúci servis s LiveAgent. Skúste 14-dňovú skúšobnú verziu!" hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/glosar-za-podporo-strankam/" title='Raziščite naš obsežen slovar terminologije programske opreme za pomoč uporabnikom in storitve za stranke. Idealno za začetnike, ki se soočajo z novimi izrazi, in izkušene strokovnjake, ki želijo osvežiti svoje znanje. Odkrijte definicije, od "Mapiranje gostitelja" do "Čas razrešitve", in izboljšajte svojo učinkovitost storitev za stranke.' hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/kehu-zhichi-biaodan/" title="探索完整的客户服务术语列表，助您更好地使用服务台软件。了解关键术语，提升支持效率！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/glossary-customer-support/" title='Alamin ang mga terminolohiya sa customer service at help desk gamit ang komprehensibong glossary ng LiveAgent. Tuklasin ito ngayon!"' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/thuat-ngu-ho-tro-khach-hang/" title="Khám phá bảng thuật ngữ dịch vụ khách hàng & phần mềm Helpdesk tại LiveAgent. Tìm hiểu nhanh các khái niệm quan trọng và tối ưu hỗ trợ!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Orientul Mijlociu</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/masrad-daam-alameel/" title="اكتشف معجمًا شاملًا لمصطلحات خدمة العملاء وبرامج مكتب المساعدة لرفع مستوى دعم العملاء لديك! تعرف على المزيد الآن." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/customer-support-glossary/" title="Discover LiveAgent's comprehensive glossary of customer service and help desk terms. Perfect for beginners and pros to boost knowledge!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/glossario/" title='Descubra o glossário completo de termos de help desk e atendimento ao cliente! Simplifique sua experiência com definições claras e úteis."' hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Copiat!"> <link rel="stylesheet" id="pages/Archive" type="text/css" media="all" href="https://www.liveagent.ro/app/themes/liveagent/assets/dist/pages/Archive.min.css?ver=1.25.73"> <div id="archive" class="Archive Archive" itemscope itemtype="https://schema.org/DefinedTermSet"> <style id="compactheader-css" type="text/css">.compact-header{padding-top:1em;padding-bottom:1em;background-color:#f9f9fa}.compact-header ~ 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-1 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="/" href="/" title="Software de asistență clienți LiveAgent: răspundeți pe toate canalele cu un sistem eficient. Încercare gratuită 30 zile, fără card bancar!" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Home</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Glosar</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-glosar-programe-de-birou-de-asisten">Glosar programe de birou de asistență</h1>   <div class="compact-header__text">Dacă sunteți abia la început când vine vorba de programe de birou de asistență și domeniul servicii clienți în general, este posibil să întâmpinați câteva dificultăți cu privire la toate aceste cuvinte noi. Am creat o listă completă cu terminologia domeniului servicii clienți.</div>  </div> <div class="compact-header__right">  <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.ro/app/themes/liveagent/assets/images/compact_header_glossary.png?ver=1.25.73"> <picture><img fetchpriority="high" src="https://www.liveagent.ro/app/themes/liveagent/assets/images/compact_header_glossary.png?ver=1.25.73" alt="Glosar programe de birou de asistență" class="compact-header__img" urlslab-id="28"></picture> </div>  </div>   </div> </div> </div> <div class="Archive__filter"> <div class="wrapper"> <div class="Archive__filter__item"> <ul class="flex"> <li><a href="#h-ro-2" title="H" hreflang="ro-RO">H</a></li> <li><a href="#w-ro-2" title="W" hreflang="ro-RO">W</a></li> <li><a href="#a-ro" title="A" hreflang="ro-RO">A</a></li> <li><a href="#b-ro" title="B" hreflang="ro-RO">B</a></li> <li><a href="#c-ro" title="C" hreflang="ro-RO">C</a></li> <li><a href="#d-ro" title="D" hreflang="ro-RO">D</a></li> <li><a href="#f-ro" title="F" hreflang="ro-RO">F</a></li> <li><a href="#e-ro" title="E" hreflang="ro-RO">E</a></li> <li><a href="#g-ro" title="G" hreflang="ro-RO">G</a></li> <li><a href="#h-ro" title="H" hreflang="ro-RO">H</a></li> <li><a href="#i-ro" title="I" hreflang="ro-RO">I</a></li> <li><a href="#j-ro" title="J" hreflang="ro-RO">J</a></li> <li><a href="#k-ro" title="K" hreflang="ro-RO">K</a></li> <li><a href="#l-ro" title="L" hreflang="ro-RO">L</a></li> <li><a href="#m-ro" title="M" hreflang="ro-RO">M</a></li> <li><a href="#n-ro" title="N" hreflang="ro-RO">N</a></li> <li><a href="#o-ro" title="O" hreflang="ro-RO">O</a></li> <li><a href="#p-ro" title="P" hreflang="ro-RO">P</a></li> <li><a href="#r-ro" title="R" hreflang="ro-RO">R</a></li> <li><a href="#s-ro" title="S" hreflang="ro-RO">S</a></li> <li><a href="#t-ro" title="T" hreflang="ro-RO">T</a></li> <li><a href="#u-ro" title="U" hreflang="ro-RO">U</a></li> <li><a href="#v-ro" title="V" hreflang="ro-RO">V</a></li> <li><a href="#w-ro" title="W" hreflang="ro-RO">W</a></li> </ul> </div> </div> </div> <div class="wrapper Archive__container Archive__container--glossary"> <div class="Archive__container__content list"> <div id="h-ro-2" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-h">H</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/helpchat/" title="Helpchat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Helpchat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/helpdesk/" title="Helpdesk (Asistență)" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Helpdesk (Asistență)</span></a></li> </ul> </div> </div> <div id="w-ro-2" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-w">W</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/web-widget/" title="Widget web" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Widget web</span></a></li> </ul> </div> </div> <div id="a-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-a">A</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/administrator-cont/" title="Administratorul de cont" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Administratorul de cont</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/adresa-de-asistenta/" title="Adresa de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Adresa de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/adresa-ip/" title="Adresa IP" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Adresa IP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/adresele-partenerilor/" title="Adresele partenerilor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Adresele partenerilor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/agent-de-baza/" title="Agent de bază" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Agent de bază</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/agent-de-personal/" title="Agent de personal" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Agent de personal</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/agent-nerestrictionat/" title="Agent nerestricționat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Agent nerestricționat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/agenti-chat-live/" title="Agenți de chat live" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Agenți de chat live</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ajax-2/" title="AJAX" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">AJAX</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/contextual-help/" title="Ajutor contextual" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Ajutor contextual</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/analize-centru-de-asistenta/" title="Analize ale centrului de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Analize ale centrului de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/apelare-sip/" title="Apelare Sip" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Apelare Sip</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/aplicatie-call-center/" title="Aplicație call center" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Aplicație call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/aplicatii-chat/" title="Aplicații de chat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Aplicații de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/arhivare/" title="Arhivare" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Arhivare</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-in-aplicatie/" title="Asistență în aplicație" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistență în aplicație</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-live/" title="Asistență live" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistență live</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-numai-prin-email/" title="Asistență numai prin e-mail" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistență numai prin e-mail</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-online/" title="Asistența online" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistența online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-open-source/" title="Asistență open source" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistență open source</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-multiple-canale/" title="Asistență pe canale multiple" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistență pe canale multiple</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-clienti/" title="Asistența pentru clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistența pentru clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-prin-chat-live/" title="Asistență prin chat live" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistență prin chat live</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/asistenta-tehnica-online/" title="Asistență tehnică online" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Asistență tehnică online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/automatizarea-scenariului/" title="Automatizarea scenariului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Automatizarea scenariului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/automatizari/" title="Automatizări" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Automatizări</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/competitive-advantage/" title="Avantaj competitiv" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Avantaj competitiv</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sablon-de-raspuns-agent/" title="Șablon de răspuns agent" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Șablon de răspuns agent</span></a></li> </ul> </div> </div> <div id="b-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-b">B</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/baza-de-cunostinte/" title="Baza de cunoștințe" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Baza de cunoștințe</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/birou-de-asistenta/" title="Birou de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Birou de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/birou-de-asistenta-web/" title="Birou de asistență web" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Birou de asistență web</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/service-desk-2/" title="Birou de servicii" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Birou de servicii</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/birou-de-servicii-it/" title="Birou de servicii IT" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Birou de servicii IT</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/brand/" title="Brand" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Brand</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/bucla-de-corespondenta/" title="Buclă de corespondență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Buclă de corespondență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-button-2/" title="Butonul Chat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Butonul Chat</span></a></li> </ul> </div> </div> <div id="c-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-c">C</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/camera-conversatii-web/" title="Camera de conversații web" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Camera de conversații web</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/support-channel-2/" title="Canal de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Canal de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/cartografierea-parcursului/" title="Cartografierea parcursului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Cartografierea parcursului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/cel-mai-bun-serviciu-de-suport/" title="Cel mai bun serviciu de suport" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Cel mai bun serviciu de suport</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centru-de-apel-de-iesire/" title="Centru de apel de ieșire" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centru de apel de ieșire</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centru-de-asistenta/" title="Centru de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centru de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centru-de-asistenta-restrictionat/" title="Centru de asistență restricționat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centru de asistență restricționat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centru-de-contact-vs-centru-de-apelare/" title="Centru de contact vs. centru de apelare" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centru de contact vs. centru de apelare</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-service-center/" title="Centru de servicii pentru clienti" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centru de servicii pentru clienti</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centru-pentru-intrarile-apelurilor/" title="Centru pentru intrările apelurilor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centru pentru intrările apelurilor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centru-de-apeluri/" title="Centrul de apeluri" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centrul de apeluri</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centrul-de-contact-ca-serviciu/" title="Centrul de contact ca serviciu" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centrul de contact ca serviciu</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/centrul-de-servicii-pentru-clienti/" title="Centrul de servicii pentru clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Centrul de servicii pentru clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/cerere-de-asistenta/" title="Cerere de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Cerere de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-in-timp-real/" title="Chat în timp real" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat în timp real</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-instantaneu/" title="Chat instantaneu" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat instantaneu</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-live/" title="Chat live" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat live</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-live-online/" title="Chat live online" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat live online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-online/" title="Chat online" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-online-gratuit/" title="Chat online gratuit" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat online gratuit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-video-live/" title="Chat video live" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat video live</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/chat-web-gratuit/" title="Chat web gratuit" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat web gratuit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/web-chat-online/" title="Chat web online" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Chat web online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ciclul-de-viata-al-tichetului/" title="Ciclul de viață al tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Ciclul de viață al tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer/" title="Client" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Client</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/client-chat/" title="Client chat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Client chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/client-de-chat-gratuit/" title="Client de chat gratuit" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Client de chat gratuit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/codul-de-practici/" title="Codul de practici" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Codul de practici</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/companii-servicii-clienti/" title="Companii de servicii clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Companii de servicii clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/competente-asistenta-clienti/" title="Competențe de asistență clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Competențe de asistență clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/community/" title="Comunitate" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Comunitate</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/comutator-de-apelare-voip/" title="Comutator de apelare VoIP" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Comutator de apelare VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/consultant-servicii-clienti/" title="Consultant servicii clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Consultant servicii clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/continut-dinamic/" title="Conținut dinamic" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Conținut dinamic</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/unified-conversations-2/" title="Conversații unificate" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Conversații unificate</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/crm/" title="CRM" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/cron-job/" title="CRON job" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">CRON job</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/cunoasterea-clientului/" title="Cunoașterea clientului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Cunoașterea clientului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/content-management-vs-knowledge-management/" title="Gestionarea conținutului vs. gestionarea cunoștințelor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Gestionarea conținutului vs. gestionarea cunoștințelor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/relatia-cu-clientul/" title="Relația cu clientul" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Relația cu clientul</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciul-chat/" title="Serviciul de chat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciul de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-driven-marketing-strategy/" title="Strategie de marketing orientată către client" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Strategie de marketing orientată către client</span></a></li> </ul> </div> </div> <div id="d-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-d">D</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/creare-functii-personalizate/" title="Definirea atribuțiilor agenților" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Definirea atribuțiilor agenților</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/depanare-2/" title="Depanare" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Depanare</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticket-detail-2/" title="Detaliile tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Detaliile tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticket-sharing-2/" title="Distribuirea tichetelor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Distribuirea tichetelor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/domeniu-de-email-extern/" title="Domeniu de e-mail extern" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Domeniu de e-mail extern</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/domeniu-tichet-agent/" title="Domeniul tichetului agentului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Domeniul tichetului agentului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/dual-ton-multi-frecventa/" title="Dual-ton multi-frecvență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Dual-ton multi-frecvență</span></a></li> </ul> </div> </div> <div id="f-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-f">F</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/firul-tichetului-2/" title="Firul tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Firul tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/formular-bilet/" title="Formular pentru bilet" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Formular pentru bilet</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-form/" title="Formularul pentru clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Formularul pentru clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/forum-comunitate/" title="Forum pentru comunități" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Forum pentru comunități</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/front-line/" title="Front line" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Front line</span></a></li> </ul> </div> </div> <div id="e-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-e">E</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/user-error-2/" title="Eroare la utilizator" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Eroare la utilizator</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/evaluare-satisfactie-clienti/" title="Evaluarea satisfacției clienților" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Evaluarea satisfacției clienților</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/evenimente-bazate-pe-timp-2/" title="Evenimente bazate pe timp" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Evenimente bazate pe timp</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/experienta-clientilor/" title="Experiența clienților" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Experiența clienților</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/extensii/" title="Extensii" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Extensii</span></a></li> </ul> </div> </div> <div id="g-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-g">G</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/gdpr/" title="GDPR" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">GDPR</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/gestionarea-tichetelor/" title="Gestionarea tichetelor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Gestionarea tichetelor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/grup-de-agenti/" title="Grup de agenți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Grup de agenți</span></a></li> </ul> </div> </div> <div id="h-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">H</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/helpdesk-it/" title="Helpdesk IT" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Helpdesk IT</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/html/" title="HTML" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">HTML</span></a></li> </ul> </div> </div> <div id="i-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-i">I</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/import-in-masa/" title="Import în masă" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Import în masă</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/incalcarea-sla/" title="Încălcarea SLA" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Încălcarea SLA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/incantarea-clientilor/" title="Încântarea clienților" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Încântarea clienților</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/indicatori/" title="Indicatori" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Indicatori</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/informatii-clienti/" title="Informații despre clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Informații despre clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/inlocuitor/" title="Înlocuitor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Înlocuitor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/inregistrare-apeluri-voip/" title="Înregistrarea apelurilor VoIP" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Înregistrarea apelurilor VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/training-2/" title="Instruire" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Instruire</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/instruire-personal-serviciu-clienti/" title="Instruirea personalului serviciului clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Instruirea personalului serviciului clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/instrument-chat/" title="Instrument de chat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Instrument de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/instrumente-serviciu-clienti/" title="Instrumente de serviciu clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Instrumente de serviciu clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/integrare/" title="Integrare" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Integrare</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-interaction/" title="Interacțiunea cu clienții" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Interacțiunea cu clienții</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/interfata-agent/" title="Interfața de agent" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Interfața de agent</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/api/" title="Interfață de Programare a Aplicației" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Interfață de Programare a Aplicației</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/itil/" title="ITIL" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">ITIL</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/information-management-vs-knowledge-management/" title="Managementul informațiilor vs. managementul cunoștințelor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Managementul informațiilor vs. managementul cunoștințelor</span></a></li> </ul> </div> </div> <div id="j-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-j">J</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/javascript/" title="Javascript" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Javascript</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/jitter-buffer/" title="Jitter buffer" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Jitter buffer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/jurnal-audit/" title="Jurnal de audit" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Jurnal de audit</span></a></li> </ul> </div> </div> <div id="k-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-k">K</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/kpi/" title="KPI" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">KPI</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/knowledge-manager/" title="Manager de cunoștințe" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Manager de cunoștințe</span></a></li> </ul> </div> </div> <div id="l-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-l">L</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/liquid-markup/" title="Liquid Markup" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Liquid Markup</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/liste-clienti/" title="Liste de clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Liste de clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/single-sign-on-2/" title="Logare unică" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Logare unică</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/loialitate/" title="Loialitate" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Loialitate</span></a></li> </ul> </div> </div> <div id="m-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-m">M</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/macro/" title="Macrocomandă" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Macrocomandă</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ai-knowledge-management/" title="Managementul cunoștințelor prin IA" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Managementul cunoștințelor prin IA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/management-servicii-clienti/" title="Managementul serviciilor clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Managementul serviciilor clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-service-manager/" title="Manager de servicii pentru clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Manager de servicii pentru clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/cartografiere-gazda/" title="Maparea gazdei" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Maparea gazdei</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/markdown/" title="Markdown" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Markdown</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/mesaj-predefinit/" title="Mesaje predefinite" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Mesaje predefinite</span></a></li> </ul> </div> </div> <div id="n-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-n">N</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/notite-private/" title="Notițe private" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Notițe private</span></a></li> </ul> </div> </div> <div id="o-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-o">O</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/observator-de-bilete/" title="Observator de bilete" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Observator de bilete</span></a></li> </ul> </div> </div> <div id="p-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-p">P</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/pagini-vizualizate-pe-sesiune/" title="Pagini vizualizate pe sesiune" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Pagini vizualizate pe sesiune</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/panou-de-bord/" title="Panou de bord" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Panou de bord</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/panoul-agent/" title="Panoul de agent" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Panoul de agent</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/pathfinder-2/" title="Pathfinder" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Pathfinder</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/portal-de-asistenta/" title="Portal de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Portal de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/prioritatea-tichetului/" title="Prioritatea tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Prioritatea tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/program-chat/" title="Program de chat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Program de chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/program-de-lucru/" title="Program de lucru" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Program de lucru</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/program-monitorizare-clienti/" title="Program de monitorizare clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Program de monitorizare clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/program-crm/" title="Programul CRM" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Programul CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/program-centru-de-contact/" title="Programul pentru centrul de contact" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Programul pentru centrul de contact</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/promovare/" title="Promovarea clientului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Promovarea clientului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/protocol-de-voce-pe-internet-non-fix/" title="Protocol de voce pe internet non-fix" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Protocol de voce pe internet non-fix</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tel-link-protocol-2/" title="Protocol Tel link" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Protocol Tel link</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/puncte-de-contact/" title="Puncte de contact" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Puncte de contact</span></a></li> </ul> </div> </div> <div id="r-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-r">R</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/rapoarte/" title="Rapoarte" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Rapoarte</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/raport-fericire/" title="Raport privind fericirea" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Raport privind fericirea</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/raspuns/" title="Răspuns" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Răspuns</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/raspunsuri-personalizate-email/" title="Răspunsuri personalizate la emailuri" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Răspunsuri personalizate la emailuri</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/reatribuire/" title="Reatribuire" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Reatribuire</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/reclamatii/" title="Reclamații" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Reclamații</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/redirectionare-email/" title="Redirecționarea e-mailurilor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Redirecționarea e-mailurilor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/reguli-business/" title="Reguli de business" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Reguli de business</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/smart-rules-2/" title="Reguli inteligente" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Reguli inteligente</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-relations/" title="Relațiile cu clienții" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Relațiile cu clienții</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-representative/" title="Reprezentantul clientului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Reprezentantul clientului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/reziliere/" title="Rezilierea" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Rezilierea</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/rol-agent/" title="Rolul de agent" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Rolul de agent</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tichet-rezolvat/" title="Tichet rezolvat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet rezolvat</span></a></li> </ul> </div> </div> <div id="s-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-s">S</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sabloane-de-notificari/" title="Șabloane de notificări" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Șabloane de notificări</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/saml/" title="SAML" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">SAML</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sandbox-2/" title="Sandbox" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Sandbox</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/satisfactia-clientilor/" title="Satisfacția clienților" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Satisfacția clienților</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-service-satisfaction/" title="Satisfacția serviciului pentru clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Satisfacția serviciului pentru clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/scor-de-efort-clienti-ces/" title="Scorul de Efort al Clienților (CES)" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Scorul de Efort al Clienților (CES)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-satisfaction-score/" title="Scorul de satisfacție a clienților" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Scorul de satisfacție a clienților</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/scor-net-promotor-nps/" title="Scorul net al promotorului (NPS)" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Scorul net al promotorului (NPS)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/satisfaction-prediction-scores-2/" title="Scorurile de predicție a satisfacției" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Scorurile de predicție a satisfacției</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/scripting-pentru-call-center/" title="Scripting pentru call center" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Scripting pentru call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sdk-pentru-dispozitive-mobile/" title="SDK pentru dispozitive mobile" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">SDK pentru dispozitive mobile</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/semnatura-agentului/" title="Semnătura agentului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Semnătura agentului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/split-ticket-2/" title="Separarea tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Separarea tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/crm-services/" title="Servicii CRM" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Servicii CRM</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciu-clienti-eficient/" title="Serviciu clienți eficient" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciu clienți eficient</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciu-clienti-excelent/" title="Serviciu clienți excelent" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciu clienți excelent</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciu-clienti-live/" title="Serviciu clienți live" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciu clienți live</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciu-clienti-online/" title="Serviciu clienți online" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciu clienți online</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/servciu-clienti-remarcabil/" title="Serviciu clienți remarcabil" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciu clienți remarcabil</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciu-de-identificare-a-numarului-apelat/" title="Serviciu de identificare a numărului apelat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciu de identificare a numărului apelat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciul-clienti/" title="Serviciul clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciul clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/serviciu-de-asistenta/" title="Serviciul de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciul de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/relatii-cu-clientii/" title="Serviciul de relații cu clienții" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Serviciul de relații cu clienții</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sistem-de-asistenta/" title="Sistem de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Sistem de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sistem-de-tichete-open-source/" title="Sistem de tichete open source" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Sistem de tichete open source</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sistem-de-ticketing/" title="Sistem de ticketing" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Sistem de ticketing</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sistem-de-ticketing-it/" title="Sistem de ticketing IT" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Sistem de ticketing IT</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sla-2/" title="SLA" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">SLA</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/software-de-asistenta/" title="Software de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/software-de-asistenta-la-sediu/" title="Software de asistență la sediu" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software de asistență la sediu</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/software-asistenta-clienti/" title="Software de asistență pentru clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software de asistență pentru clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/customer-contact-software/" title="Software de contact pentru clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software de contact pentru clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/service-management-software-2/" title="Software de gestionare a serviciilor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software de gestionare a serviciilor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/software-de-monitorizare-a-apelurilor/" title="Software de monitorizare a apelurilor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software de monitorizare a apelurilor</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/software-de-ticketing/" title="Software de ticketing" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software de ticketing</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/software-call-center/" title="Software-ul call center" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software-ul call center</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/service-software/" title="Software-ul de serviciu" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Software-ul de serviciu</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/solicitant/" title="Solicitant" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Solicitant</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sondaj-satisfactie-clienti/" title="Sondaj privind satisfacția clienților" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Sondaj privind satisfacția clienților</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sondaj-serviciu-clienti/" title="Sondaj privind serviciul clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Sondaj privind serviciul clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/spy-dialer/" title="Spy Dialer" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Spy Dialer</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/starea-tichetului/" title="Starea tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Starea tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/status-personalizat/" title="Status personalizat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Status personalizat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/subdomain-2/" title="Subdomeniu" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Subdomeniu</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/suport-prin-chat/" title="Suport prin chat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Suport prin chat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/social-support-2/" title="Suport social" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Suport social</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/suport-tehnic/" title="Suport tehnic" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Suport tehnic</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/software-support-2/" title="Suportul software" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Suportul software</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/sustinatori-brand/" title="Susținători ai brand-ului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Susținători ai brand-ului</span></a></li> </ul> </div> </div> <div id="t-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-t">T</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticket-detail-2/" title="Detaliile tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Detaliile tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticket-id/" title="ID-ul tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">ID-ul tichetului</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/target-2/" title="Target" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Target</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/telefonie-voip/" title="Telefonie VoIP" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Telefonie VoIP</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tema-alba/" title="Tema albă" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tema albă</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tichet-atribuit/" title="Tichet atribuit" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet atribuit</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/trouble-ticket/" title="Tichet cu probleme" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet cu probleme</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/support-ticket-2/" title="Tichet de asistență" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet de asistență</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tichet-deschis/" title="Tichet deschis" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet deschis</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tichet-in-asteptare/" title="Tichet în așteptare" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet în așteptare</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tichet-inchis/" title="Tichet închis" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet închis</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tichet-suspendat/" title="Tichet suspendat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichet suspendat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/tichete-restante/" title="Tichete restante" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Tichete restante</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/ticketing-telefonic/" title="Ticketing-ul telefonic" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Ticketing-ul telefonic</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/timp-de-solutionare/" title="Timp de soluționare" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Timp de soluționare</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/timp-de-vorbire/" title="Timp de vorbire" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Timp de vorbire</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/timp-mediu-de-gestionare-aht/" title="Timp mediu de gestionare (AHT)" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Timp mediu de gestionare (AHT)</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/transfer-asistat/" title="Transfer asistat" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Transfer asistat</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/trensferul-tichetului-2/" title="Transferul tichetului" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Transferul tichetului</span></a></li> </ul> </div> </div> <div id="u-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-u">U</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/utilizator-curent/" title="Utilizator curent" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Utilizator curent</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/utilizator-final/" title="Utilizator final" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Utilizator final</span></a></li> </ul> </div> </div> <div id="v-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title" id="h-v">V</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/value/" title="Valoare" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Valoare</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/valoarea-pe-viata/" title="Valoarea pe viață" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Valoarea pe viață</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/videoclipuri-serviciu-clienti/" title="Videoclipuri privind serviciul clienți" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Videoclipuri privind serviciul clienți</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/voce/" title="Voce" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Voce</span></a></li> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/volumul-apelurilor/" title="Volumul apelurilor" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Volumul apelurilor</span></a></li> </ul> </div> </div> <div id="w-ro" class="Archive__container__content__item flex"> <h2 class="Archive__container__content__item__title">W</h2> <div class="Archive__container__content__item__content"> <ul> <li style="display: inline-block" itemscope itemtype="https://schema.org/DefinedTerm"><a href="https://www.liveagent.ro/glosar-serviciul-clienti/widget-de-feedback/" title="Widget de feedback" itemprop="url" hreflang="ro-RO" onover-preload="1"><span itemprop="name">Widget de feedback</span></a></li> </ul> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/demonstratie/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--full" title="Programați o demonstrație LiveAgent și descoperiți cum vă poate îmbunătăți suportul clienților. Aflați funcțiile cheie în direct!" hreflang="ro-RO" onover-preload="1"> <span>Programați o demonstrație</span> </a> <a href="/perioada-de-incercare/" class="Button Button--outline" title="Înscrieți-vă acum pentru o perioadă de încercare gratuită de 14 zile cu LiveAgent și descoperiți cele mai bune soluții pentru suport clienți!" hreflang="ro-RO" onover-preload="1"> <span>Start 30-days free trial</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/distinctii/" title="Capterra" hreflang="ro-RO" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="29"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/distinctii/" title="G2 Crowd" hreflang="ro-RO" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.73" data-urlslabstyle="" style="opacity: 0; 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Explorați soluția completă pentru optimizarea serviciului de asistență." hreflang="ro-RO" onover-preload="1">Caracteristici</a></li> <li id="menu-item-401326"><a href="/integrari/" title="Descoperiți integrările LiveAgent pentru a maximiza eficiența afacerii și satisfacția clienților. Soluții ușor de utilizat și ghiduri detaliate!" hreflang="ro-RO" onover-preload="1">Integrări</a></li> <li id="menu-item-401329"><a href="https://www.liveagent.ro/alternative/" title="Descoperiți cele mai bune alternative software de asistență! Testați LiveAgent gratuit, cu peste 175 funcții și configurare rapidă în 5 minute." hreflang="ro-RO" onover-preload="1">Alternative</a></li> <li id="menu-item-818036"><a href="https://www.liveagent.com/tour/" title="Discover LiveAgent's all-in-one help desk software with 130+ features, 200+ integrations, & 30-day free trial. No credit card required!" hreflang="en-US" onover-preload="1">Tur</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-81 widget_nav_menu"><div class="Footer__top__column__title h5">Asistență</div><div class="menu-footer-top-support-romanian-container"><ul id="menu-footer-top-support-romanian" class="menu"><li id="menu-item-401344"><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Portal de asistență</a></li> <li id="menu-item-401345"><a href="https://www.liveagent.ro/migrare/" title="Migrați datele rapid și ușor la LiveAgent! Beneficiați de suport gratuit, funcții avansate și încercare gratuită 30 de zile." hreflang="ro-RO" onover-preload="1">Migrarea datelor</a></li> <li id="menu-item-401346"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Starea sistemului</a></li> <li id="menu-item-401347"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Jurnal de modificări</a></li> <li id="menu-item-401349"><a href="https://www.liveagent.ro/solicitare-oferta/" title='Customize LiveAgent to your needs! Request a proposal and discover award-winning help desk software with 24/7 support & 190+ integrations."' hreflang="ro-RO" onover-preload="1">Solicitare de informații</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-82 widget_nav_menu"><div class="Footer__top__column__title h5">Companie</div><div class="menu-footer-top-company-romanian-container"><ul id="menu-footer-top-company-romanian" class="menu"><li id="menu-item-401377"><a href="https://www.liveagent.ro/despre-noi/despre-liveagent/" title="LiveAgent este software-ul original de asistență cu chat live și ticketing, utilizat de peste 150M utilizatori din întreaga lume. Află mai mult!" hreflang="ro-RO" onover-preload="1">Despre noi</a></li> <li id="menu-item-401239"><a href="https://www.liveagent.ro/distinctii/" title="Descoperiți premiile și certificările LiveAgent, lider în software de help desk și asistență clienți. 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Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-83 widget_nav_menu"><div class="Footer__top__column__title h5">Învățați</div><div class="menu-footer-top-learn-romanian-container"><ul id="menu-footer-top-learn-romanian" class="menu"><li id="menu-item-401289"><a href="/blog/" title="Descoperă pe blogul LiveAgent sfaturi, știri și soluții pentru asistență clienți, creșterea afacerii și productivitatea echipei!" hreflang="ro-RO" onover-preload="1">Blog</a></li> <li id="menu-item-401290"><a href="/glosar-serviciul-clienti/" aria-current="page" title="Descoperiți un glosar cuprinzător pentru programele de birou de asistență și serviciile clienți, ideal pentru începători. Navigați ușor prin terminologia esențială și învățați concepte cheie pentru a excela în domeniu. 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Soluții personalizabile cu 140+ funcții pentru suport eficient și automatizat." hreflang="ro-RO" onover-preload="1">Software pentru serviciul clienți</a></li> <li id="menu-item-751092"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">Sisteme de telefonie VoIP</a></li> <li id="menu-item-751093"><a href="https://www.liveagent.ro/self-service-software/" title="Descoperiți software-ul de autoservire LiveAgent, care oferă soluții puternice pentru gestionarea tichetelor, chat live, integrarea rețelelor sociale și multe altele. Construiți baze de cunoștințe eficiente și reduceți numărul de tickete. Începeți acum cu o perioadă de încercare gratuită de 14 zile și împuterniciți-vă clienții cu autoservire 24/7. Fără taxă de instalare sau card de credit necesar." hreflang="ro-RO" onover-preload="1">Software self-service</a></li> <li id="menu-item-751094"><a href="/software-de-centru-de-apeluri-de-intrare/" title='Îmbunătățiți satisfacția clienților și eficiența echipei cu software-ul de call center LiveAgent. Funcții avansate, fără costuri ascunse!"' hreflang="ro-RO" onover-preload="1">Software pentru apeluri primite în call-center</a></li> <li id="menu-item-751095"><a href="/program-informatic-gestionare-reclamatii/" title="Gestionează reclamațiile clienților eficient cu LiveAgent! Încercare gratuită 14 zile, fără card necesar. Crește satisfacția și loialitatea!" hreflang="ro-RO" onover-preload="1">Sistem de gestionare a reclamațiilor</a></li> <li id="menu-item-751096"><a href="https://www.liveagent.com/customer-portal-software/" urlslab_href_old="https://www.liveagent.com/blog/best-client-portal-software/" title="Empower customers with LiveAgent's portal software! Offer 24/7 self-service, ticket tracking, and a knowledge base. Start your free trial today!" hreflang="en-US" onover-preload="1">Software pentru portalul clienților</a></li> <li id="menu-item-751097"><a href="https://www.liveagent.com/startups/" title="Boost your startup's growth with LiveAgent! Get 6 months free of multi-channel help desk software to elevate customer support & satisfaction."" hreflang="en-US" onover-preload="1">Software pentru biroul de asistență pentru start-up-uri</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Contacte de vânzări</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="Număr de telefon LiveAgent">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="Număr de telefon LiveAgent">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.liveagent.ro/glosar-serviciul-clienti/information-management-vs-knowledge-management/,%20and%20I%20am%20contacting%20you%20about..." title="WhatsApp de la LiveAgent">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demonstratie/" title="Demonstrație LiveAgent" hreflang="ro-RO" onover-preload="1">Programați o demonstrație</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Site-uri de socializare</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="Instagram LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="Facebook LiveAgent"> <svg> <use xlink:href=" https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="Twitter LiveAgent "> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LinkedIn LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="YouTube LiveAgent" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="WhatsApp de la LiveAgent"> <svg> <use xlink:href="https://www.liveagent.ro/app/themes/liveagent/assets/images/icons.svg?ver=1.25.73#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Recenzii</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.liveagent.ro/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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Toate drepturile rezervate.</p> </div> <div class="Footer__bottom__navigation"> <div class="menu-footer-bottom-navigation-romanian-container"><ul id="menu-footer-bottom-navigation-romanian" class="nav"><li id="menu-item-784705"><a href="/termeni-si-conditii/" title="Explorează Termenii și Condițiile LiveAgent pentru a înțelege utilizarea corectă a serviciilor noastre. Acceptul tău semnifică acordul cu termenii actuali, iar modificările ulterioare vor fi obligatorii. Profită de servicii precum chat live și suport tehnic, asigurându-te că utilizarea respectă reglementările. Descoperă mai multe despre ofertele noastre și accesează funcțiile exclusive prin AppSumo. 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