CINXE.COM

<!DOCTYPE html><html data-wf-domain="www.gorgias.com" data-wf-page="63fe6de073f8523c5b36e6c6" data-wf-site="5e4ff204e7b6f80e402d407a" lang="en" data-wf-locale="fr" data-wf-collection="63fe6de073f8526cce36e6b5" data-wf-item-slug="privacy"><head><meta charset="utf-8"/><title>Privacy policy</title><meta content="Privacy policy for Gorgias products" name="description"/><meta content="Privacy policy" property="og:title"/><meta content="Privacy policy for Gorgias products" property="og:description"/><meta content="Privacy policy" property="twitter:title"/><meta content="Privacy policy for Gorgias products" property="twitter:description"/><meta property="og:type" content="website"/><meta content="summary_large_image" name="twitter:card"/><meta content="width=device-width, initial-scale=1" name="viewport"/><meta content="AdIKBwFT7rTNIztK-MMIw5uLDNdxeRV6dMwfqpMbsAk" name="google-site-verification"/><link href="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/css/gorgiasio.7f8b7bdb3.min.css" rel="stylesheet" type="text/css"/><link href="https://fonts.googleapis.com" rel="preconnect"/><link href="https://fonts.gstatic.com" rel="preconnect" crossorigin="anonymous"/><script src="https://ajax.googleapis.com/ajax/libs/webfont/1.6.26/webfont.js" type="text/javascript"></script><script type="text/javascript">WebFont.load({ google: { families: ["Inter Tight:regular,500,600,700,800,900,italic,500italic,600italic,700italic,800italic,900italic"] }});</script><script type="text/javascript">!function(o,c){var n=c.documentElement,t=" w-mod-";n.className+=t+"js",("ontouchstart"in o||o.DocumentTouch&&c instanceof DocumentTouch)&&(n.className+=t+"touch")}(window,document);</script><link href="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/655f0a6ab7ecc73b0e8cbcad_Favicon%201.png" rel="shortcut icon" type="image/x-icon"/><link href="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/655f0a311c75248c5ff9756b_Social%20Avatar.png" rel="apple-touch-icon"/><link href="https://www.gorgias.com/legal/privacy" rel="canonical"/> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" data-document-language="true" type="text/javascript" charset="UTF-8" data-domain-script="718f1316-5869-46e4-bb81-136cbc810de4" ></script> <script type="text/javascript"> function OptanonWrapper() { } </script>   <script src="https://code.jquery.com/jquery-3.7.1.min.js" integrity="sha256-/JqT3SQfawRcv/BIHPThkBvs0OEvtFFmqPF/lYI/Cxo=" crossorigin="anonymous"></script> <script id="gorgias-script" type="text/javascript" defer> // override the hbspt functionality while hubspot is loading var hbspt = { //push form to hubcache queue forms:{ create:function(c){ hubcache.forms.push(c) } }, }; // cache hubspot forms here var hubcache = { forms:[], letsgo:function(){ for (var i in hubcache.forms){ //hubspot is now loaded hbspt.forms.create(hubcache.forms[i]); } } } var url = window.location.href; var isDebug = url.includes('debug=gorgias'); var commitVersion = "cfbd845" //"f918105" //"7a4ef98"; var scriptBase = isDebug ? 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transition: opacity 0.1s ease-in !important; } .no-list.hs-error-msgs.inputs-list { margin-top: 0; } .hs-error-msg.hs-main-font-element { height: 0px; line-height: 0; } .hs-fieldtype-intl-phone.hs-input .hs-input { border-top-left-radius: 0px; border-bottom-left-radius: 0px; } select#phone_ext-ecb4eba5-6a65-49a2-82d1-5418da6dc5ec { margin-top: 0px; } .rte::before, .rte::after, .rte>p::before, .rte>p::after, { display: none !important; } .value-prop_rte > p > a { text-decoration: underline; text-underline-offset: 3px; text-decoration-thickness: 1px; } /* .why-medias_slide { display: flex !important; justify-content: center !important; align-items: baseline !important; } */ div { line-height: 1.3; } .tools_rte > figure { max-width: none !important; } .tools_rte > figure > div { width: 100% !important; } [align-top="true"] { align-items: flex-start; } /* Get rid of top margin on first element in any rich text element */ .w-richtext > :not(div):first-child, .w-richtext > div:first-child > :first-child { margin-top: 0 !important; } /* Get rid of bottom margin on last element in any rich text element */ .w-richtext>:last-child, .w-richtext ol li:last-child, .w-richtext ul li:last-child { margin-bottom: 0 !important; } /* underline animation on new blog cards */ .hover-underline { width: calc(100%); background-image: linear-gradient(transparent calc(100% - 2px), black 2px); background-repeat: no-repeat; background-size: 0% 100%; display: inline; transition: background-size 0.5s; } .hover-underline.black-underline { width: calc(100%); background-image: linear-gradient(transparent calc(100% - 1px), black 2px) !important; background-repeat: no-repeat; background-size: 0% 100%; display: inline; transition: background-size 0.5s; } .cx-card:hover .hover-underline { background-size: 100% 100%; } [data-layout="is-reversed"] { flex-direction: row-reverse; } @media screen and (max-width: 1350px) { .main-nav_dropdown-grid-list.align-bottom { align-content: start; } } } @media screen and (max-width: 991px) { [data-layout="is-reversed"] { flex-direction: row; } } } </style></div><div data-wf--component-navbar--variant="base" class="main-nav"><div class="w-embed"><style type="text/css"> @media screen and (min-width: 1440px) { .container.is-main-nav { padding-left: 30px; padding-right:20px; } } /* underline animation on new blog cards */ .hover-underline { width: calc(100%); background-image: linear-gradient(transparent calc(100% - 2px), black 2px); background-repeat: no-repeat; background-size: 0% 100%; display: inline; transition: background-size 0.5s; } .hover-underline:hover { background-size: 100% 100%; } .hover-underline.one-pixel-underline{ background-image: linear-gradient(transparent calc(100% - 1x), black 1px); } .hover-underline.white-underline { background-image: linear-gradient(transparent calc(100% - 2px), white 2px); } .hover-underline.white-underline.one-pixel-underline { background-image: linear-gradient(transparent calc(100% - 1px), white 1px); } .nav_link_generic .hover-underline { background-image: linear-gradient(transparent calc(100% - 1px), white 1px); } .main-nav_dropdown-grid-list-link:hover .hover-underline { background-size: 100% 100%; } </style></div><div data-collapse="medium" data-animation="default" data-duration="400" data-easing="ease" data-easing2="ease" role="banner" class="main-nav_navbar w-nav"><div style-enterprise="false" class="is-nav-container w-container"><div class="navbar-bottom no-padding"><div class="nav01_left full-height is-main-nav"><a href="/" class="nav01_logo flex is-main-nav w-nav-brand"><img src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6539f4e75f5768f222ef3a99_gorgias-new-logo-white.svg" loading="lazy" alt="" class="main-nav_main-logo-img"/></a><nav role="navigation" class="navbar-links static is-main-nav w-nav-menu"><div data-delay="0" data-hover="true" class="navbar-dropdown navbar-a is-main-nav is-static-postion w-dropdown"><div class="navbar-toggle__dropdown is-nav-toggle-white w-dropdown-toggle"><div class="text__nav-toggle text-size-16 text-weight-normal is-black-mobile text-20-mobile hover-underline white-underline one-pixel-underline">Product tour</div><div class="navbar-toggle_icon-wrapper is-dark-mobile"><div class="arrow-svg-menu mobile-heading is-no-padding w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div></div><nav class="dropdown__navbar is-within-container box-shadow-1 w-dropdown-list"><div class="wrapper-flex__navbar-full-width is-main-nav is-new-frosted"><div id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e58-b3603e67" class="wrapper-navbar-full-width is-main-nav"><div class="container is-main-dropdown"><div class="wrapper-grid-left__navbar-full-width is-product-4column"><div class="wrapper-grid-left_duo"><div class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Support suite</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e64-b3603e67" href="/products/automate" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon is-hidden"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M7.20625 5.57908C7.65463 4.79115 8.14909 3.92225 8.68949 2.97176L8.17175 6.59596L8.09022 7.16667H8.66672H10.6564C9.43092 9.3101 8.50614 10.9309 7.88066 12.0282C7.64989 12.4331 7.45986 12.7668 7.3105 13.0291L7.82836 9.40404L7.90989 8.83333H7.33339H5.35663C5.84601 7.96936 6.46278 6.88554 7.20625 5.57908ZM5.00006 9.0349L5.16756 9.12851L5.00006 9.0349Z" stroke="black"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Gorgias Automate</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Automate 60% of your support with AI to focus on what humans do best.<br/></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e6e-b3603e67" href="/products/helpdesk" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon is-hidden"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M12.6667 1.33333H3.33333C2.59333 1.33333 2 1.93333 2 2.66666V12C2 12.7333 2.59333 13.3333 3.33333 13.3333H6L8 15.3333L10 13.3333H12.6667C13.4 13.3333 14 12.7333 14 12V2.66666C14 1.93333 13.4 1.33333 12.6667 1.33333ZM12.6667 12H9.44667L9.05333 12.3933L8 13.4467L6.94 12.3867L6.55333 12H3.33333V2.66666H12.6667V12ZM7.33333 10H8.66667V11.3333H7.33333V10ZM8 4.66666C8.73333 4.66666 9.33333 5.26666 9.33333 6C9.33333 7.33333 7.33333 7.16666 7.33333 9.33333H8.66667C8.66667 7.83333 10.6667 7.66666 10.6667 6C10.6667 4.52666 9.47333 3.33333 8 3.33333C6.52667 3.33333 5.33333 4.52666 5.33333 6H6.66667C6.66667 5.26666 7.26667 4.66666 8 4.66666Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Gorgias Helpdesk</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">All your customer support, centralized in one place.</div></div></a></div></div><div class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Marketing suite</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e7f-b3603e67" href="/products/convert" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon is-hidden"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M8 14.6667C8.73333 14.6667 9.33333 14.0667 9.33333 13.3333H6.66667C6.66667 14.0667 7.26667 14.6667 8 14.6667ZM12 10.6667V7.33333C12 5.28666 10.9133 3.57333 9 3.12V2.66666C9 2.11333 8.55333 1.66666 8 1.66666C7.44667 1.66666 7 2.11333 7 2.66666V3.12C5.09333 3.57333 4 5.28 4 7.33333V10.6667L2.66667 12V12.6667H13.3333V12L12 10.6667ZM10.6667 11.3333H5.33333V7.33333C5.33333 5.68 6.34 4.33333 8 4.33333C9.66 4.33333 10.6667 5.68 10.6667 7.33333V11.3333ZM5.05333 2.72L4.1 1.76666C2.5 2.98666 1.44667 4.86666 1.35333 7H2.68667C2.78667 5.23333 3.69333 3.68666 5.05333 2.72ZM13.3133 7H14.6467C14.5467 4.86666 13.4933 2.98666 11.9 1.76666L10.9533 2.72C12.3 3.68666 13.2133 5.23333 13.3133 7Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Gorgias Convert</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Increase website conversion rate by 6% with onsite campaigns.<br/></div></div></a></div></div><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e89-b3603e67" href="/product-announcement/winter-2025" class="wrapper-grid-left_full-link w-inline-block"><div class="whats-new"><div class="gorgias-in-action_header"><div class="text-weight-semibold text-size-large">What’s new at Gorgias?</div><div class="text-size-large text-weight-semibold is-arrow-symbol">↗︎</div></div><div class="text-size-small">Check out the Winter 2025 Product Release.</div></div></a></div><div id="w-node-_88c495d6-7e12-8894-a064-1d6284a53e92-b3603e67" class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Ecommerce platforms</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 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4.07981 2.7301 4.27222 2.71728 4.28504C2.26834 4.42614 2.25551 4.43896 2.2042 4.86225C2.12724 5.18292 0.959999 14.2259 0.959999 14.2259L10.6571 15.9062V1.83511C10.6058 1.84794 10.5673 1.84794 10.5417 1.86077ZM8.29696 2.55342C7.78388 2.70734 7.2195 2.88692 6.66795 3.05366C6.82187 2.4508 7.12972 1.84794 7.48887 1.45031C7.62996 1.30921 7.82237 1.14246 8.04042 1.03985C8.25848 1.50162 8.30979 2.13013 8.29696 2.55342ZM7.25798 0.513947C7.43756 0.513947 7.59148 0.552428 7.71975 0.629389C7.51452 0.732004 7.30929 0.898753 7.11689 1.09116C6.62947 1.61706 6.25749 2.43798 6.10357 3.22041C5.6418 3.36151 5.18003 3.5026 4.75675 3.63087C5.02611 2.41232 6.06509 0.552428 7.25798 0.513947ZM5.75724 7.56872C5.80855 8.38964 7.97629 8.56921 8.10456 10.5061C8.19434 12.0325 7.29646 13.0714 6.00095 13.1484C4.43608 13.251 3.57668 12.3275 3.57668 12.3275L3.91018 10.9165C3.91018 10.9165 4.76957 11.5707 5.46222 11.5194C5.91116 11.4937 6.07791 11.1218 6.06509 10.8652C6.00095 9.78776 4.23085 9.8519 4.1154 8.08179C4.01279 6.6067 4.98763 5.10596 7.14254 4.96487C7.97629 4.91356 8.39957 5.11879 8.39957 5.11879L7.91215 6.96585C7.91215 6.96585 7.3606 6.70932 6.70643 6.76062C5.75724 6.82476 5.74442 7.42762 5.75724 7.56872ZM8.81003 2.39949C8.81003 2.01469 8.75873 1.46313 8.57915 1.00137C9.16918 1.11681 9.45138 1.77098 9.57964 2.16861C9.34876 2.23275 9.09222 2.30971 8.81003 2.39949Z" fill="#161616"/> <path d="M10.9778 15.8549L15.0054 14.8544C15.0054 14.8544 13.2738 3.14345 13.261 3.06648C13.2481 2.98952 13.184 2.93822 13.1199 2.93822C13.0557 2.93822 11.927 2.91256 11.927 2.91256C11.927 2.91256 11.2343 2.24557 10.9778 1.98903V15.8549Z" fill="black"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Shopify</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ea0-b3603e67" href="#" class="main-nav_dropdown-grid-list-link is-flex-center is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/653776e161118c84d45e6584_shopify-plus.svg" alt="" class="main-nav_dropdown-grid-icon-img is-bigger"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Gorgias Automate</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ea6-b3603e67" href="/ecommerce/bigcommerce" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M15.7963 0.0351511L9.83039 5.9902H10.8034C12.3285 5.9902 13.2259 6.9454 13.2259 7.995C13.2259 8.81644 12.6693 9.42188 12.0811 9.68604C11.9864 9.72844 11.9898 9.85788 12.0864 9.89596C12.7715 10.1657 13.2651 10.8835 13.2651 11.722C13.2651 12.9134 12.4726 13.8571 10.9357 13.8571H6.70927C6.64287 13.8571 6.58911 13.8041 6.58911 13.739V9.22556L0.0412593 15.7614C-0.0467408 15.8493 0.0153393 16 0.139659 16H15.8928C15.9522 16 16 15.9518 16 15.8925V0.119951C16 0.0133911 15.8717 -0.040049 15.7963 0.0351511ZM8.41423 12.3825H10.5034C11.1397 12.3825 11.5238 12.0523 11.5238 11.4862C11.5238 10.9912 11.164 10.5897 10.5034 10.5897H8.41423C8.34783 10.5897 8.29407 10.6425 8.29407 10.7078V12.2644C8.29407 12.3297 8.34783 12.3825 8.41423 12.3825ZM8.29407 8.99756V7.58236C8.29407 7.51724 8.34783 7.46428 8.41423 7.46428H10.4314C11.0077 7.46428 11.3678 7.8062 11.3678 8.28988C11.3678 8.79692 11.0077 9.11548 10.4314 9.11548H8.41423C8.34783 9.11548 8.29407 9.06268 8.29407 8.99756Z" fill="#121118"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">BigCommerce</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eac-b3603e67" href="/ecommerce/magento" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M8.88499 4.79877V13.9126L7.99652 14.4594L7.10632 13.9091V4.80578L4.80257 6.23595V14.03L7.99652 16L11.2166 14.016V6.23069L8.88499 4.79877ZM7.99652 0L1.28 4.10122V11.8953L3.0239 12.9311V5.13704L7.99652 2.08917L12.9744 5.13353L12.9952 5.1458L12.9935 12.9223L14.72 11.8988V4.10122L7.99652 0Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Magento</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eb2-b3603e67" href="/ecommerce/woocommerce" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="11" viewBox="0 0 16 11" fill="none"> <g clip-path="url(#clip0_2359_285)"> <path fill-rule="evenodd" clip-rule="evenodd" d="M1.49337 0.84H14.5107C15.3314 0.84 15.9998 1.49078 15.9998 2.28985V7.12542C15.9998 7.92449 15.3314 8.57527 14.5107 8.57527H9.84024L10.479 10.1034L7.65727 8.57527H1.48915C0.668424 8.57527 0 7.92449 0 7.12542V2.28985C0 1.49078 0.668424 0.84 1.49337 0.84Z" fill="#161616"/> <path d="M0.808027 2.15713C0.909571 2.03767 1.05764 1.96353 1.2184 1.95941C1.54837 1.93882 1.73875 2.09122 1.78952 2.41662C1.99259 3.74289 2.21257 4.87147 2.44525 5.79822L3.87941 3.14566C4.01056 2.90676 4.17131 2.77907 4.37016 2.76672C4.65783 2.74613 4.83551 2.92323 4.90743 3.30218C5.04281 4.04358 5.25011 4.77262 5.52508 5.47695C5.69853 3.86235 5.98621 2.69258 6.38813 1.97178C6.4685 1.80702 6.63348 1.69992 6.81963 1.69169C6.9677 1.67933 7.11577 1.72465 7.23 1.81938C7.34845 1.90587 7.42037 2.0418 7.42883 2.18595C7.4373 2.29304 7.41613 2.40014 7.36537 2.49076C7.11153 2.95207 6.90001 3.71818 6.73503 4.7891C6.57426 5.82294 6.5108 6.63435 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5.65086 9.43837 5.86505C9.248 6.03392 9.07032 6.09983 8.90955 6.07099C8.7488 6.04215 8.62188 5.90212 8.52458 5.6591C8.45265 5.47375 8.41035 5.28015 8.41035 5.07833C8.41035 4.92182 8.42727 4.76531 8.45688 4.6129C8.52035 4.34106 8.63457 4.08568 8.8038 3.85502C9.01955 3.54611 9.248 3.41431 9.4849 3.46372C9.64567 3.49668 9.77258 3.6326 9.86989 3.87563C9.9418 4.06098 9.98412 4.25456 9.98412 4.45227C9.98412 4.60878 9.97142 4.76531 9.93757 4.92182Z" fill="white"/> <path d="M14.8576 3.15482C14.6377 2.77176 14.2569 2.4999 13.8127 2.41753C13.6943 2.39283 13.5759 2.38046 13.4573 2.38046C12.8313 2.38046 12.3193 2.69762 11.9217 3.33192C11.5832 3.87149 11.4055 4.49345 11.414 5.12365C11.414 5.61379 11.5198 6.03392 11.7271 6.38403C11.9471 6.76709 12.3279 7.03892 12.7719 7.12131C12.8905 7.14602 13.0089 7.15838 13.1274 7.15838C13.7578 7.15838 14.2696 6.84123 14.663 6.20691C15.0015 5.66322 15.1791 5.04127 15.1707 4.40284C15.1707 3.9127 15.065 3.49668 14.8576 3.15482ZM14.0328 4.92182C13.9438 5.33783 13.7788 5.65086 13.5334 5.86505C13.3431 6.03392 13.1655 6.09983 13.0047 6.07099C12.844 6.04216 12.717 5.90212 12.6196 5.6591C12.5478 5.47375 12.5055 5.28015 12.5055 5.07833C12.5055 4.92182 12.5224 4.76531 12.552 4.6129C12.6155 4.34106 12.7297 4.08568 12.8989 3.85502C13.1147 3.54611 13.3431 3.41431 13.58 3.46372C13.7408 3.49668 13.8676 3.6326 13.965 3.87563C14.0369 4.06098 14.0793 4.25456 14.0793 4.45227C14.0793 4.60878 14.0665 4.76531 14.0328 4.92182Z" fill="white"/> </g> <defs> <clipPath id="clip0_2359_285"> <rect width="16" height="9.28" fill="white" transform="translate(0 0.84)"/> </clipPath> </defs> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">WooCommerce</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eb8-b3603e67" href="/ecommerce/prestashop" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/66d83020585652576b83a225_smartarget-prestashop.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">PrestaShop</div></div></a></div></div><div class="margin-links__navbar is-main-nav is-updated"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Integrations</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list align-bottom"><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ec6-b3603e67" href="#" class="main-nav_dropdown-grid-list-link is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M7.33342 14H6.66675L7.33342 9.33333H5.00009C4.61342 9.33333 4.62009 9.12 4.74675 8.89333C4.87342 8.66667 4.78009 8.84 4.79342 8.81333C5.65342 7.29333 6.94675 5.02667 8.66675 2H9.33342L8.66675 6.66667H11.0001C11.3268 6.66667 11.3734 6.88667 11.3134 7.00667L11.2668 7.10667C8.64009 11.7 7.33342 14 7.33342 14Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Omnichannel</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ecf-b3603e67" href="http://www.gorgias.com/powered-by-ai" class="main-nav_dropdown-grid-list-link is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <g clip-path="url(#clip0_2359_125)"> <path d="M12.6667 6.00001L13.5 4.16667L15.3333 3.33334L13.5 2.50001L12.6667 0.666672L11.8333 2.50001L10 3.33334L11.8333 4.16667L12.6667 6.00001Z" fill="#161616"/> <path d="M12.6667 10L11.8333 11.8333L10 12.6667L11.8333 13.5L12.6667 15.3333L13.5 13.5L15.3333 12.6667L13.5 11.8333L12.6667 10Z" fill="#161616"/> <path d="M7.66666 6.33334L5.99999 2.66667L4.33332 6.33334L0.666656 8L4.33332 9.66667L5.99999 13.3333L7.66666 9.66667L11.3333 8L7.66666 6.33334ZM6.65999 8.66L5.99999 10.1133L5.33999 8.66L3.88666 8L5.33999 7.34L5.99999 5.88667L6.65999 7.34L8.11332 8L6.65999 8.66Z" fill="#161616"/> </g> <defs> <clipPath id="clip0_2359_125"> <rect width="16" height="16" fill="white"/> </clipPath> </defs> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Artificial Intelligence</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Lightspeed AI features to get more done in a fraction of the time</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ed8-b3603e67" href="#" class="main-nav_dropdown-grid-list-link is-hidden w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M3.33334 6.13334H5.33334V12.6667H3.33334V6.13334ZM10.8 8.66667H12.6667V12.6667H10.8V8.66667ZM7.06668 3.33334H8.93334V12.6667H7.06668V3.33334Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Statistics</div></div><div class="main-nav_dropdown-grid-list-link-subtext hide-tablet">Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do</div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ee1-b3603e67" href="/ecommerce/klaviyo" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729dee28a0ee5391100ce91_Klaviyo.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Klaviyo</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ee8-b3603e67" href="/ecommerce/loop-returns" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729ded004ef7312d3e70354_Loop.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Loop Returns</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53eef-b3603e67" href="/ecommerce/recharge" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729deeb7d6a6d031242fca7_Recharge.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Recharge</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53ef6-b3603e67" href="/ecommerce/yotpo" class="main-nav_dropdown-grid-list-link is-flex-center w-inline-block"><div class="main-nav_dropdown-grid-icon"><img loading="lazy" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/6729deeb76a9fd2112b5d538_Yotpo.svg" alt="" class="main-nav_dropdown-grid-icon-img"/></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">Yotpo</div></div></div></a><a id="w-node-_88c495d6-7e12-8894-a064-1d6284a53efd-b3603e67" href="/apps" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-icon"><div class="main-nav_dropdown-grid-icon-img w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="none"> <path d="M7.33333 10.1133L5.88667 8.66665L7.33333 7.21998L6.39333 6.27332L4 8.66665L6.39333 11.06L7.33333 10.1133Z" fill="#161616"/> <path d="M9.60667 11.06L12 8.66665L9.60667 6.27332L8.66667 7.21998L10.1133 8.66665L8.66667 10.1133L9.60667 11.06Z" fill="#161616"/> <path d="M12.6667 2.66667H9.88C9.6 1.89333 8.86667 1.33333 8 1.33333C7.13333 1.33333 6.4 1.89333 6.12 2.66667H3.33333C3.24 2.66667 3.15333 2.67333 3.06667 2.69333C2.80667 2.74667 2.57333 2.88 2.39333 3.06C2.27333 3.18 2.17333 3.32667 2.10667 3.48667C2.04 3.64 2 3.81333 2 4V13.3333C2 13.5133 2.04 13.6933 2.10667 13.8533C2.17333 14.0133 2.27333 14.1533 2.39333 14.28C2.57333 14.46 2.80667 14.5933 3.06667 14.6467C3.15333 14.66 3.24 14.6667 3.33333 14.6667H12.6667C13.4 14.6667 14 14.0667 14 13.3333V4C14 3.26667 13.4 2.66667 12.6667 2.66667ZM8 2.5C8.27333 2.5 8.5 2.72667 8.5 3C8.5 3.27333 8.27333 3.5 8 3.5C7.72667 3.5 7.5 3.27333 7.5 3C7.5 2.72667 7.72667 2.5 8 2.5ZM12.6667 13.3333H3.33333V4H12.6667V13.3333Z" fill="#161616"/> </svg></div></div><div class="main-nav_dropdown-grid-list-link-right"><div class="main-nav_dropdown-grid-list-link-block"><div class="hover-underline">App Store</div></div><div class="main-nav_dropdown-grid-list-link-subtext no-wrap hide-tablet"><strong>100+</strong> app integrations</div></div></a></div></div><div id="w-node-_88c495d6-7e12-8894-a064-1d6284a53f08-b3603e67" class="gorgias-in-action"><div class="gorgias-in-action_inner"><a href="/product-tour" class="gorgias-in-action_link w-inline-block"><div class="gorgias-in-action_text"><div class="gorgias-in-action_header"><div class="text-weight-semibold text-size-large">See Gorgias in action</div><div class="text-size-large text-weight-semibold is-arrow-symbol">↗︎</div></div><div class="text-size-small">Explore Gorgias through 3-minute interactive product tours.</div></div><img sizes="100vw" srcset="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped-p-500.png 500w, https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped-p-800.png 800w, https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped-p-1080.png 1080w, https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped.png 1128w" alt="" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/67868c94d9fe02655477715b_Nav%20Image%20-%20croped.png" loading="lazy" class="main-nav_screenshot-img"/></a></div></div></div></div></div></div><div class="wrapper-dropdown-mobile__navbar is-new-nav-mobile"><div data-delay="0" data-hover="false" class="heading__nav-full-width is-new-nav-mobile w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>Centralize 1:1 interactions</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div class="margin-links__navbar"><a href="https://www.gorgias.com/product/email" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.6667 3.3335H3.33341C2.41675 3.3335 1.67508 4.0835 1.67508 5.00016L1.66675 15.0002C1.66675 15.9168 2.41675 16.6668 3.33341 16.6668H16.6667C17.5834 16.6668 18.3334 15.9168 18.3334 15.0002V5.00016C18.3334 4.0835 17.5834 3.3335 16.6667 3.3335ZM16.3334 6.87516L10.4417 10.5585C10.1751 10.7252 9.82508 10.7252 9.55842 10.5585L3.66675 6.87516C3.45841 6.74183 3.33341 6.51683 3.33341 6.27516C3.33341 5.71683 3.94175 5.3835 4.41675 5.67516L10.0001 9.16683L15.5834 5.67516C16.0584 5.3835 16.6667 5.71683 16.6667 6.27516C16.6667 6.51683 16.5417 6.74183 16.3334 6.87516Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Email</div></div></a><a href="https://www.gorgias.com/product/social-media" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.9333 1.71648L6.31659 6.33314C6.00825 6.64148 5.83325 7.06648 5.83325 7.50814V15.8331C5.83325 16.7498 6.58325 17.4998 7.49992 17.4998H14.9999C15.6666 17.4998 16.2666 17.0998 16.5333 16.4915L19.2499 10.1498C19.9499 8.49981 18.7416 6.66648 16.9499 6.66648H12.2416L13.0333 2.84981C13.1166 2.43314 12.9916 2.00814 12.6916 1.70814C12.1999 1.22481 11.4166 1.22481 10.9333 1.71648V1.71648ZM2.49992 17.4998C3.41659 17.4998 4.16659 16.7498 4.16659 15.8331V9.16648C4.16659 8.24981 3.41659 7.49981 2.49992 7.49981C1.58325 7.49981 0.833252 8.24981 0.833252 9.16648V15.8331C0.833252 16.7498 1.58325 17.4998 2.49992 17.4998Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Social media</div></div></a><a href="https://www.gorgias.com/product/live-chat" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.6667 4.99984H15.8334V11.6665C15.8334 12.1248 15.4584 12.4998 15.0001 12.4998H5.00008V13.3332C5.00008 14.2498 5.75008 14.9998 6.66675 14.9998H15.0001L18.3334 18.3332V6.6665C18.3334 5.74984 17.5834 4.99984 16.6667 4.99984ZM14.1667 9.1665V3.33317C14.1667 2.4165 13.4167 1.6665 12.5001 1.6665H3.33341C2.41675 1.6665 1.66675 2.4165 1.66675 3.33317V14.1665L5.00008 10.8332H12.5001C13.4167 10.8332 14.1667 10.0832 14.1667 9.1665Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Live chat</div></div></a><a href="https://www.gorgias.com/product/voice" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.025 12.7166L13.9084 12.475C13.4 12.4166 12.9 12.5916 12.5417 12.95L11.0084 14.4833C8.65003 13.2833 6.7167 11.3583 5.5167 8.99163L7.05837 7.44997C7.4167 7.09163 7.5917 6.59163 7.53337 6.0833L7.2917 3.9833C7.1917 3.14163 6.48337 2.5083 5.63337 2.5083H4.1917C3.25003 2.5083 2.4667 3.29163 2.52503 4.2333C2.9667 11.35 8.65837 17.0333 15.7667 17.475C16.7084 17.5333 17.4917 16.75 17.4917 15.8083V14.3666C17.5 13.525 16.8667 12.8166 16.025 12.7166V12.7166Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Voice</div></div></a><a href="https://www.gorgias.com/product/sms" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 17 17" fill="none"> <path d="M15.3 0H1.7C0.765 0 0 0.765 0 1.7V17L3.4 13.6H15.3C16.235 13.6 17 12.835 17 11.9V1.7C17 0.765 16.235 0 15.3 0ZM5.95 7.65H4.25V5.95H5.95V7.65ZM9.35 7.65H7.65V5.95H9.35V7.65ZM12.75 7.65H11.05V5.95H12.75V7.65Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>SMS (New!)</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>AUTOMATE YOUR WORK</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div class="margin-links__navbar"><a href="https://www.gorgias.com/product/rules" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M16.2166 6.6666L16.875 5.20827L18.3333 4.54993C18.6583 4.39993 18.6583 3.9416 18.3333 3.7916L16.875 3.13327L16.2166 1.6666C16.0666 1.3416 15.6083 1.3416 15.4583 1.6666L14.8 3.12493L13.3333 3.78327C13.0083 3.93327 13.0083 4.3916 13.3333 4.5416L14.7916 5.19993L15.45 6.6666C15.6 6.9916 16.0666 6.9916 16.2166 6.6666ZM9.58328 7.9166L8.25828 4.99993C7.96662 4.34993 7.03328 4.34993 6.74162 4.99993L5.41662 7.9166L2.49995 9.2416C1.84995 9.5416 1.84995 10.4666 2.49995 10.7583L5.41662 12.0833L6.74162 14.9999C7.04162 15.6499 7.96662 15.6499 8.25828 14.9999L9.58328 12.0833L12.5 10.7583C13.15 10.4583 13.15 9.53327 12.5 9.2416L9.58328 7.9166ZM15.45 13.3333L14.7916 14.7916L13.3333 15.4499C13.0083 15.5999 13.0083 16.0583 13.3333 16.2083L14.7916 16.8666L15.45 18.3333C15.6 18.6583 16.0583 18.6583 16.2083 18.3333L16.8666 16.8749L18.3333 16.2166C18.6583 16.0666 18.6583 15.6083 18.3333 15.4583L16.875 14.7999L16.2166 13.3333C16.0666 13.0083 15.6 13.0083 15.45 13.3333Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Rules</div><div class="subtext-link__navbar-full-width">Automate with precision</div></div></a><a href="https://www.gorgias.com/product/self-service" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M7.32497 7.70016V4.5835C7.32497 3.4335 8.2583 2.50016 9.4083 2.50016C10.5583 2.50016 11.4916 3.4335 11.4916 4.5835V7.70016C12.5 7.02516 13.1583 5.8835 13.1583 4.5835C13.1583 2.5085 11.4833 0.833496 9.4083 0.833496C7.3333 0.833496 5.6583 2.5085 5.6583 4.5835C5.6583 5.8835 6.31663 7.02516 7.32497 7.70016ZM11.9083 9.7585C11.675 9.64183 11.425 9.5835 11.1666 9.5835H10.6583V4.5835C10.6583 3.89183 10.1 3.3335 9.4083 3.3335C8.71663 3.3335 8.1583 3.89183 8.1583 4.5835V13.5335L5.29163 12.9335C4.9833 12.8668 4.6583 12.9668 4.4333 13.1918C4.07497 13.5585 4.07497 14.1418 4.4333 14.5085L7.77497 17.8502C8.09163 18.1585 8.51663 18.3335 8.9583 18.3335H14.0416C14.875 18.3335 15.575 17.7252 15.6916 16.9002L16.2166 13.1752C16.3166 12.4668 15.95 11.7668 15.3083 11.4502L11.9083 9.7585Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Self-service</div></div></a><a href="https://www.gorgias.com/product/intent-sentiment-detection" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.9167 9.1665C13.6071 9.1665 14.1667 8.60686 14.1667 7.9165C14.1667 7.22615 13.6071 6.6665 12.9167 6.6665C12.2264 6.6665 11.6667 7.22615 11.6667 7.9165C11.6667 8.60686 12.2264 9.1665 12.9167 9.1665Z" fill="currentColor"/> <path d="M7.08325 9.1665C7.77361 9.1665 8.33325 8.60686 8.33325 7.9165C8.33325 7.22615 7.77361 6.6665 7.08325 6.6665C6.3929 6.6665 5.83325 7.22615 5.83325 7.9165C5.83325 8.60686 6.3929 9.1665 7.08325 9.1665Z" fill="currentColor"/> <path d="M9.99175 1.6665C5.39175 1.6665 1.66675 5.39984 1.66675 9.99984C1.66675 14.5998 5.39175 18.3332 9.99175 18.3332C14.6001 18.3332 18.3334 14.5998 18.3334 9.99984C18.3334 5.39984 14.6001 1.6665 9.99175 1.6665ZM10.0001 16.6665C6.31675 16.6665 3.33341 13.6832 3.33341 9.99984C3.33341 6.3165 6.31675 3.33317 10.0001 3.33317C13.6834 3.33317 16.6667 6.3165 16.6667 9.99984C16.6667 13.6832 13.6834 16.6665 10.0001 16.6665ZM13.6751 11.5748C13.3834 11.3915 12.9917 11.4832 12.8167 11.7748C12.2001 12.7498 11.1501 13.3332 10.0001 13.3332C8.85008 13.3332 7.80008 12.7498 7.18341 11.7665C7.00008 11.4748 6.61675 11.3832 6.32508 11.5665C6.03342 11.7498 5.94175 12.1332 6.12508 12.4248C6.97508 13.7832 8.41675 14.5832 10.0001 14.5832C11.5834 14.5832 13.0251 13.7748 13.8751 12.4332C14.0584 12.1415 13.9667 11.7582 13.6751 11.5748Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Intents & sentiment detection</div></div></a><a href="https://www.gorgias.com/product/macros" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.8333 2.5H4.16667C3.25 2.5 2.5 3.25 2.5 4.16667V15.8333C2.5 16.75 3.25 17.5 4.16667 17.5H15.8333C16.75 17.5 17.5 16.75 17.5 15.8333V4.16667C17.5 3.25 16.75 2.5 15.8333 2.5ZM10.8333 14.1667H6.66667C6.20833 14.1667 5.83333 13.7917 5.83333 13.3333C5.83333 12.875 6.20833 12.5 6.66667 12.5H10.8333C11.2917 12.5 11.6667 12.875 11.6667 13.3333C11.6667 13.7917 11.2917 14.1667 10.8333 14.1667ZM13.3333 10.8333H6.66667C6.20833 10.8333 5.83333 10.4583 5.83333 10C5.83333 9.54167 6.20833 9.16667 6.66667 9.16667H13.3333C13.7917 9.16667 14.1667 9.54167 14.1667 10C14.1667 10.4583 13.7917 10.8333 13.3333 10.8333ZM13.3333 7.5H6.66667C6.20833 7.5 5.83333 7.125 5.83333 6.66667C5.83333 6.20833 6.20833 5.83333 6.66667 5.83333H13.3333C13.7917 5.83333 14.1667 6.20833 14.1667 6.66667C14.1667 7.125 13.7917 7.5 13.3333 7.5Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Macros</div><div class="subtext-link__navbar-full-width">Respond faster</div></div></a><a href="https://www.gorgias.com/product/automation-add-on" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 48 48" fill="currentColor"><path d="M19.95 42 22 27.9h-7.3q-.55 0-.8-.5t0-.95L26.15 6h2.05l-2.05 14.05h7.2q.55 0 .825.5.275.5.025.95L22 42Z"/></svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Automation add-on</div><div class="subtext-link__navbar-full-width">Respond faster</div></div></a><a href="https://www.gorgias.com/product/flows" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="m248.49 71.51l-32-32a12 12 0 0 0-17 17L211 68h-19a77.43 77.43 0 0 0-30 7.1c-14.49 6.69-32.81 21-37.81 50.92c-2.69 16.17-10.58 27.4-23.43 33.39A49.4 49.4 0 0 1 90 162.93a44 44 0 1 0 .53 24.28a74.05 74.05 0 0 0 19.2-5.54c14.52-6.45 32.91-20.66 38.09-51.7c2.58-15.48 10.48-26.49 23.49-32.75A55.13 55.13 0 0 1 192 92h19l-11.52 11.51a12 12 0 0 0 17 17l32-32a12 12 0 0 0 .01-17ZM48 196a20 20 0 1 1 20-20a20 20 0 0 1-20 20Z"></path></svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Flows</div><div class="subtext-link__navbar-full-width">Respond faster</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>EMPOWER SUPPORT TEAMS</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div><a href="https://www.gorgias.com/product/order-management" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M18.3333 7.5H14.3416L10.6833 2.025C10.3499 1.53333 9.62492 1.53333 9.29992 2.025L5.64158 7.5H1.66659C1.20825 7.5 0.833252 7.875 0.833252 8.33333C0.833252 8.40833 0.841585 8.48333 0.866585 8.55833L2.98325 16.2833C3.17492 16.9833 3.81658 17.5 4.58325 17.5H15.4166C16.1833 17.5 16.8249 16.9833 17.0249 16.2833L19.1416 8.55833L19.1666 8.33333C19.1666 7.875 18.7916 7.5 18.3333 7.5ZM9.99158 3.99167L12.3333 7.5H7.64992L9.99158 3.99167ZM9.99992 14.1667C9.08325 14.1667 8.33325 13.4167 8.33325 12.5C8.33325 11.5833 9.08325 10.8333 9.99992 10.8333C10.9166 10.8333 11.6666 11.5833 11.6666 12.5C11.6666 13.4167 10.9166 14.1667 9.99992 14.1667Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Order management</div></div></a><a href="https://www.gorgias.com/product/customer-sidebar" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M5.83333 6.6665C5.375 6.6665 5 7.0415 5 7.49984V12.4998C5 13.4165 5.75 14.1665 6.66667 14.1665H13.3333C13.7917 14.1665 14.1667 13.7915 14.1667 13.3332C14.1667 12.8748 13.7917 12.4998 13.3333 12.4998H6.66667V7.49984C6.66667 7.0415 6.29167 6.6665 5.83333 6.6665Z" fill="currentColor"/> <path d="M16.6666 2.5H9.99992C9.08325 2.5 8.33325 3.25 8.33325 4.16667V9.16667C8.33325 10.0833 9.08325 10.8333 9.99992 10.8333H16.6666C17.5833 10.8333 18.3333 10.0833 18.3333 9.16667V4.16667C18.3333 3.25 17.5833 2.5 16.6666 2.5ZM16.2499 9.16667H10.4166C10.1833 9.16667 9.99992 8.98333 9.99992 8.75V5.83333H16.6666V8.75C16.6666 8.98333 16.4833 9.16667 16.2499 9.16667Z" fill="currentColor"/> <path d="M2.50008 10C2.04175 10 1.66675 10.375 1.66675 10.8333V15.8333C1.66675 16.75 2.41675 17.5 3.33341 17.5H10.0001C10.4584 17.5 10.8334 17.125 10.8334 16.6667C10.8334 16.2083 10.4584 15.8333 10.0001 15.8333H3.33341V10.8333C3.33341 10.375 2.95841 10 2.50008 10Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Customer Sidebar</div></div></a><a href="https://www.gorgias.com/product/multi-stores" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M4.16673 5.00016H15.8334C16.2917 5.00016 16.6667 4.62516 16.6667 4.16683C16.6667 3.7085 16.2917 3.3335 15.8334 3.3335H4.16673C3.70839 3.3335 3.33339 3.7085 3.33339 4.16683C3.33339 4.62516 3.70839 5.00016 4.16673 5.00016ZM16.8001 6.50016C16.7251 6.11683 16.3834 5.8335 15.9834 5.8335H4.01673C3.61673 5.8335 3.27506 6.11683 3.20006 6.50016L2.36673 10.6668C2.26673 11.1835 2.65839 11.6668 3.18339 11.6668H3.33339V15.8335C3.33339 16.2918 3.70839 16.6668 4.16673 16.6668H10.8334C11.2917 16.6668 11.6667 16.2918 11.6667 15.8335V11.6668H15.0001V15.8335C15.0001 16.2918 15.3751 16.6668 15.8334 16.6668C16.2917 16.6668 16.6667 16.2918 16.6667 15.8335V11.6668H16.8167C17.3417 11.6668 17.7334 11.1835 17.6334 10.6668L16.8001 6.50016V6.50016ZM10.0001 15.0002H5.00006V11.6668H10.0001V15.0002Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Multi-Stores</div></div></a><a href="https://www.gorgias.com/product/views" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.8333 2.5H4.16667C3.25 2.5 2.5 3.25 2.5 4.16667V10C2.5 10.9167 3.25 11.6667 4.16667 11.6667H15.8333C16.75 11.6667 17.5 10.9167 17.5 10V4.16667C17.5 3.25 16.75 2.5 15.8333 2.5ZM15.8333 7.5H13.2167C12.825 7.5 12.5167 7.775 12.4083 8.15C12.1083 9.2 11.125 10 10 10C8.875 10 7.89167 9.2 7.59167 8.15C7.48333 7.775 7.175 7.5 6.78333 7.5H4.16667V5C4.16667 4.54167 4.54167 4.16667 5 4.16667H15C15.4583 4.16667 15.8333 4.54167 15.8333 5V7.5ZM13.225 13.3333H16.6667C17.125 13.3333 17.5 13.7083 17.5 14.1667V15.8333C17.5 16.75 16.75 17.5 15.8333 17.5H4.16667C3.25 17.5 2.5 16.75 2.5 15.8333V14.1667C2.5 13.7083 2.875 13.3333 3.33333 13.3333H6.775C7.16667 13.3333 7.48333 13.6167 7.59167 14C7.88333 15.0583 8.85 15.8333 10 15.8333C11.15 15.8333 12.1167 15.0583 12.4083 14C12.5167 13.6167 12.8333 13.3333 13.225 13.3333Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Views</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>MEASURE & IMPROVE</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div><a href="https://www.gorgias.com/product/revenue-statistics" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9.83341 9.08333C7.94175 8.59167 7.33341 8.08333 7.33341 7.29167C7.33341 6.38333 8.17508 5.75 9.58341 5.75C10.7667 5.75 11.3584 6.2 11.5751 6.91667C11.6751 7.25 11.9501 7.5 12.3001 7.5H12.5501C13.1001 7.5 13.4917 6.95833 13.3001 6.44167C12.9501 5.45833 12.1334 4.64167 10.8334 4.325V3.75C10.8334 3.05833 10.2751 2.5 9.58341 2.5C8.89175 2.5 8.33341 3.05833 8.33341 3.75V4.3C6.71675 4.65 5.41675 5.7 5.41675 7.30833C5.41675 9.23333 7.00841 10.1917 9.33341 10.75C11.4167 11.25 11.8334 11.9833 11.8334 12.7583C11.8334 13.3333 11.4251 14.25 9.58341 14.25C8.20841 14.25 7.50008 13.7583 7.22508 13.0583C7.10008 12.7333 6.81675 12.5 6.47508 12.5H6.24175C5.68341 12.5 5.29175 13.0667 5.50008 13.5833C5.97508 14.7417 7.08341 15.425 8.33341 15.6917V16.25C8.33341 16.9417 8.89175 17.5 9.58341 17.5C10.2751 17.5 10.8334 16.9417 10.8334 16.25V15.7083C12.4584 15.4 13.7501 14.4583 13.7501 12.75C13.7501 10.3833 11.7251 9.575 9.83341 9.08333Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Revenue Statistics</div><div class="subtext-link__navbar-full-width">Know your bottom line</div></div></a><a href="https://www.gorgias.com/product/live-statistics" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M17.4999 6.66667C16.2916 6.66667 15.6166 7.86667 15.8916 8.75833L12.9333 11.725C12.6833 11.65 12.3166 11.65 12.0666 11.725L9.94158 9.6C10.2249 8.70833 9.54992 7.5 8.33325 7.5C7.12492 7.5 6.44158 8.7 6.72492 9.6L2.92492 13.3917C2.03325 13.1167 0.833252 13.7917 0.833252 15C0.833252 15.9167 1.58325 16.6667 2.49992 16.6667C3.70825 16.6667 4.38325 15.4667 4.10825 14.575L7.89992 10.775C8.14992 10.85 8.51658 10.85 8.76658 10.775L10.8916 12.9C10.6083 13.7917 11.2833 15 12.4999 15C13.7083 15 14.3916 13.8 14.1083 12.9L17.0749 9.94167C17.9666 10.2167 19.1666 9.54167 19.1666 8.33333C19.1666 7.41667 18.4166 6.66667 17.4999 6.66667Z" fill="currentColor"/> <path d="M12.4999 7.5L13.2833 5.775L14.9999 5L13.2833 4.225L12.4999 2.5L11.7333 4.225L9.99992 5L11.7333 5.775L12.4999 7.5Z" fill="currentColor"/> <path d="M2.91659 9.16667L3.33325 7.5L4.99992 7.08333L3.33325 6.66667L2.91659 5L2.49992 6.66667L0.833252 7.08333L2.49992 7.5L2.91659 9.16667Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Live Statistics</div><div class="subtext-link__navbar-full-width">Monitor performance in real time</div></div></a><a href="https://www.gorgias.com/product/satisfaction-survey" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M9.99175 1.6665C5.39175 1.6665 1.66675 5.39984 1.66675 9.99984C1.66675 14.5998 5.39175 18.3332 9.99175 18.3332C14.6001 18.3332 18.3334 14.5998 18.3334 9.99984C18.3334 5.39984 14.6001 1.6665 9.99175 1.6665ZM12.6834 14.4915L10.0001 12.8748L7.31675 14.4915C7.00008 14.6832 6.60841 14.3998 6.69175 14.0415L7.40008 10.9915L5.04175 8.94984C4.76675 8.70817 4.91675 8.24984 5.28342 8.2165L8.40008 7.94984L9.61675 5.07484C9.75842 4.73317 10.2417 4.73317 10.3834 5.07484L11.6001 7.9415L14.7167 8.20817C15.0834 8.2415 15.2334 8.69984 14.9501 8.9415L12.5917 10.9832L13.3001 14.0415C13.3834 14.3998 13.0001 14.6832 12.6834 14.4915V14.4915Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Satisfaction survey</div><div class="subtext-link__navbar-full-width">Keep your customers happy</div></div></a><a href="https://www.gorgias.com/product/support-performance" class="wrapper-link__nav-full-width w-inline-block"><div><div class="icon__navbar-full-width w-embed"><svg width="20" height="20" viewBox="0 0 20 20" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M5.41675 17.5H2.50008C2.04175 17.5 1.66675 17.125 1.66675 16.6667V8.33333C1.66675 7.875 2.04175 7.5 2.50008 7.5H5.41675C5.87508 7.5 6.25008 7.875 6.25008 8.33333V16.6667C6.25008 17.125 5.87508 17.5 5.41675 17.5ZM11.4584 2.5H8.54175C8.08342 2.5 7.70842 2.875 7.70842 3.33333V16.6667C7.70842 17.125 8.08342 17.5 8.54175 17.5H11.4584C11.9167 17.5 12.2917 17.125 12.2917 16.6667V3.33333C12.2917 2.875 11.9167 2.5 11.4584 2.5ZM17.5001 9.16667H14.5834C14.1251 9.16667 13.7501 9.54167 13.7501 10V16.6667C13.7501 17.125 14.1251 17.5 14.5834 17.5H17.5001C17.9584 17.5 18.3334 17.125 18.3334 16.6667V10C18.3334 9.54167 17.9584 9.16667 17.5001 9.16667Z" fill="currentColor"/> </svg></div></div><div class="wrapper-text-link__nav-full-width"><div>Support performance</div><div class="subtext-link__navbar-full-width">Your control center</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>PLATFORMS</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a82c4ab44ae3d373b1c_Shopify.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Shopify</div></div></a><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7fb999eeef77994397_Magento.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Magento</div></div></a><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7c7b974d1807e27c8f_BigCommerce.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width flex"><div>BigCommerce</div><div class="badge-link__navbar">New</div></div></a></div></nav></div><div data-delay="0" data-hover="false" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>OVERVIEW</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><div class="wrapper-links__navbar-full-width margin20-bottom"><a href="/product" class="wrapper-link__nav-full-width single-line w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7f54a73c1ca914e578_Product%20Overview.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Product overview</div></div></a><a href="#" class="wrapper-link__nav-full-width single-line hidden w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7db282b861c2d39628_Machine%20Learning%20AI.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Machine learning & A.I.</div></div></a><a href="/customers" class="wrapper-link__nav-full-width single-line w-inline-block"><div><img loading="eager" src="https://cdn.prod.website-files.com/5e4ff204e7b6f80e402d407a/61ba2a7c29d8934b2c52d724_Customer%20Stories.svg" alt="" class="icon__navbar-full-width black"/></div><div class="wrapper-text-link__nav-full-width"><div>Customer stories</div></div></a></div></nav></div></div></nav></div><a href="/enterprise" class="nav_link_generic is-nav-white is-black-mobile text-20-mobile w-inline-block"><div class="hover-underline">Enterprise</div></a><a href="/pricing" class="nav_link_generic is-nav-white is-black-mobile text-20-mobile w-inline-block"><div class="hover-underline">Pricing</div></a><div data-hover="true" data-delay="0" class="navbar-dropdown is-main-nav w-dropdown"><div class="navbar-toggle__dropdown is-nav-toggle-white w-dropdown-toggle"><div class="text__nav-toggle text-size-16 text-weight-normal is-black-mobile text-20-mobile hover-underline white-underline one-pixel-underline">Partners</div><div class="navbar-toggle_icon-wrapper is-dark-mobile"><div class="arrow-svg-menu mobile-heading is-no-padding w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div></div><nav class="dropdown__navbar is-below-bar is-centered-subnav min-width-900 box-shadow-1 w-dropdown-list"><div class="wrapper-links__dropdown-navbar full-width-nav is-drodown-coral max-width-958px"><div class="wrapper-grid-left__navbar-full-width is-dropdown-3column"><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Tech Partners</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list no-spacing-mobile"><a id="w-node-_23a06107-2655-aa81-188e-7172b360402b-b3603e67" href="/tech-partner" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Become a Tech Partner</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360402f-b3603e67" href="/app-partners" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Build an app</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604033-b3603e67" href="/apps" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Browse the App Store</div></div></a><a id="w-node-_06e6a51a-034b-95e9-1ad8-0e28b99f817a-b3603e67" href="/partner-referral" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Refer a customer</div></div></a></div></div><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Agency Partners</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list no-spacing-mobile"><a id="w-node-_23a06107-2655-aa81-188e-7172b360403e-b3603e67" href="/partner-program" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Become an Agency Partner</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604042-b3603e67" href="https://agencies.gorgias.com/" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Find a partner</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604046-b3603e67" href="https://dash.partnerstack.com/handshake" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Agency Partner Portal</div></div></a><a id="w-node-e162d506-6c30-74fe-b468-367d05c0f2be-b3603e67" href="/partner-referral" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Refer a client</div></div></a></div></div><div id="w-node-a91d5f76-49c0-f79e-3afa-bd2e2c4f3408-b3603e67" class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Ambassadors</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list no-spacing-mobile"><a id="w-node-a91d5f76-49c0-f79e-3afa-bd2e2c4f3410-b3603e67" href="/ambassadors" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Become an Ambassador</div></div></a><a id="w-node-a91d5f76-49c0-f79e-3afa-bd2e2c4f3414-b3603e67" href="/ambassadors#meet-our-ambassadors" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Meet our Ambassadors</div></div></a></div></div></div></div><div class="wrapper-dropdown-mobile__navbar is-new-nav-mobile"><div data-hover="false" data-delay="0" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>Tech Partners</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><a href="/app-partners" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Build an integration</div></div></a><a href="/apps" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Browse the App Store</div></div></a><a href="#" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Developer Portal</div></div></a></nav></div><div data-hover="false" data-delay="0" class="heading__nav-full-width w-dropdown"><div class="dropdown-white-mobile__navbar w-dropdown-toggle"><div class="arrow-svg-menu w-icon-dropdown-toggle"></div><div>Agency partners</div></div><nav class="dropdown-list-mobile__navbar w-dropdown-list"><a href="/partner-program" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Become a Agency Partner</div></div></a><a href="https://agencies.gorgias.com/" target="_blank" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Find a partner</div></div></a><a href="https://dash.partnerstack.com/handshake" target="_blank" class="wrapper-link__nav-full-width w-inline-block"><div class="wrapper-text-link__nav-full-width no-margin"><div>Agency Partner Portal</div></div></a></nav></div></div></nav></div><div data-delay="0" data-hover="true" class="navbar-dropdown is-main-nav n-border-bottom-mobile w-dropdown"><div id="navbar_resources" class="navbar-toggle__dropdown is-nav-toggle-white no-border-bottom-mobile w-dropdown-toggle"><div class="text__nav-toggle text-size-16 text-weight-normal is-black-mobile text-20-mobile hover-underline white-underline one-pixel-underline">Resources</div><div class="navbar-toggle_icon-wrapper is-dark-mobile"><div class="arrow-svg-menu mobile-heading is-no-padding w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div></div><nav class="dropdown__navbar is-below-bar is-centered-subnav min-width-900 box-shadow-1 w-dropdown-list"><div class="wrapper-links__dropdown-navbar full-width-nav is-drodown-coral max-width-958px"><div class="wrapper-grid-left__navbar-full-width is-dropdown-3column"><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Growth</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_23a06107-2655-aa81-188e-7172b360407f-b3603e67" href="/blog" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Blog</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604083-b3603e67" href="/playbooks" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">CX Growth Playbook</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b3604087-b3603e67" href="/tools" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Ecommerce tools</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360408b-b3603e67" href="/benchmark-customer-service" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">CS Benchmark report</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360408f-b3603e67" href="/tools/roi-support" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">ROI calculator</div></div></a></div></div><div class="margin-links__navbar is-main-nav"><div class="main-nav_sub-nav"><div class="main-nav_dropdown-subtitle">Success</div><div class="main-nav_sub-nav-arow"><div class="arrow-svg-menu is-new-nav-mobile w-embed"><svg xmlns="http://www.w3.org/2000/svg" width="11" height="13" viewBox="0 0 11 13" fill="none"> <path d="M6.11923 0.647736V9.98865L9.71014 6.38637L10.5965 7.26137L5.49423 12.3523L0.40332 7.26137L1.26696 6.38637L4.86923 9.98865V0.647736H6.11923Z" fill="#FFF9F4"/> </svg></div></div><div class="main-nav_sub-nav-mobile-click"></div></div><div class="main-nav_dropdown-grid-list"><a id="w-node-_23a06107-2655-aa81-188e-7172b360409a-b3603e67" href="/customers" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Customer stories</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b360409e-b3603e67" href="https://academy.gorgias.com/trainings?utm_source=main-website&utm_medium=meni&utm_campaign=resources-menu" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Gorgias Academy</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b36040a2-b3603e67" href="https://app.getcontrast.io/gorgias?tab=upcoming" target="_blank" class="main-nav_dropdown-grid-list-link w-inline-block"><div class="main-nav_dropdown-grid-list-link-right"><div class="hover-underline">Webinars</div></div></a><a id="w-node-_23a06107-2655-aa81-188e-7172b36040a6-b3603e67" href="https://docs.gorgias.com/" 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11.65C13.96 11.87 14.46 12 15 12Z" fill="#000"/> </svg></div></div><h2 id="category-name" class="alt-heading-style-h6">For Everyone</h2></div><div class="icon-size-medium-dropdown w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M21.1733 12.3867L16 17.56L10.8266 12.3867C10.3066 11.8667 9.46664 11.8667 8.94664 12.3867C8.42664 12.9067 8.42664 13.7467 8.94664 14.2667L15.0666 20.3867C15.5866 20.9067 16.4266 20.9067 16.9466 20.3867L23.0666 14.2667C23.5866 13.7467 23.5866 12.9067 23.0666 12.3867C22.5466 11.88 21.6933 11.8667 21.1733 12.3867Z" fill="#000"/> </svg></div></div><nav class="legal_links-dropdown-list w-dropdown-list"><div class="margin-bottom-xsmall show-tablet"><h2 class="l-text-size-medium text-semi-bold margin-0">For Everyone</h2></div><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/terms-of-use" class="legal_link 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class="text-weight-normal">Privacy Notice</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/eu-privacy-notice" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">EU Privacy Notice </div></a></div></div></div><div class="margin-top-medium show-tablet"><div class="margin-bottom-xsmall"><h2 class="l-text-size-medium text-semi-bold margin-0">For Customers</h2></div></div><div class="margin-bottom-medium show-tablet"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/data-processing-agreement" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Data Processing Agreement</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/professional-services-agreement" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Professional Services Agreement</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/terms-of-service" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Master Subscription Agreement </div></a></div></div></div></div><div class="margin-bottom-xsmall show-tablet"><h2 class="l-text-size-medium text-semi-bold margin-0">For Partners</h2></div><div class="margin-bottom-medium show-tablet"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/api-license-and-terms-of-use" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">API License Agreement </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/referral-program-guide" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Referral Program Guide </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/referral-agreement" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">Referral Agreement</div></a></div></div></div></div><div class="margin-bottom-xsmall show-tablet"><h2 class="l-text-size-medium text-semi-bold margin-0">Security</h2></div><div class="margin-bottom-medium show-tablet"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/list-of-cookies" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">List of cookies</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/list-of-data-subprocessors" class="legal_link w-inline-block"><div class="icon-size-medium hide-tablet w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#0075FF"/> </svg></div><div class="text-weight-normal">List of Data Subprocessors </div></a></div></div></div></div><div class="margin-top-small show-tablet"><a href="/legal" class="link-blue">Back to legal page</a></div></nav></div></div><div class="legal_links-wrapper-template background-color-grey1 hide-tablet"><div data-hover="false" data-delay="0" data-w-id="7482b64c-66f9-5470-0339-f42b14bfc542" class="legal_links-dropdown w-dropdown"><div class="legal_links-dropdown-toggle w-dropdown-toggle"><div class="legal_links-dropdown-top"><div class="icon-wrapper-regular hide-tablet"><div class="icon-size-small w-embed"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.55 13C16.3 13 16.96 12.59 17.3 11.97L20.88 5.48C21.25 4.82 20.77 4 20.01 4H5.21L4.27 2H1V4H3L6.6 11.59L5.25 14.03C4.52 15.37 5.48 17 7 17H19V15H7L8.1 13H15.55ZM6.16 6H18.31L15.55 11H8.53L6.16 6ZM7 18C5.9 18 5.01 18.9 5.01 20C5.01 21.1 5.9 22 7 22C8.1 22 9 21.1 9 20C9 18.9 8.1 18 7 18ZM17 18C15.9 18 15.01 18.9 15.01 20C15.01 21.1 15.9 22 17 22C18.1 22 19 21.1 19 20C19 18.9 18.1 18 17 18Z" fill="#000"/> </svg></div></div><h2 class="alt-heading-style-h6">For Customers</h2></div><div class="icon-size-medium-dropdown w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M21.1733 12.3867L16 17.56L10.8266 12.3867C10.3066 11.8667 9.46664 11.8667 8.94664 12.3867C8.42664 12.9067 8.42664 13.7467 8.94664 14.2667L15.0666 20.3867C15.5866 20.9067 16.4266 20.9067 16.9466 20.3867L23.0666 14.2667C23.5866 13.7467 23.5866 12.9067 23.0666 12.3867C22.5466 11.88 21.6933 11.8667 21.1733 12.3867Z" fill="#000"/> </svg></div></div><nav class="legal_links-dropdown-list w-dropdown-list"><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/terms-of-service" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Master Subscription Agreement </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/data-processing-agreement" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Data Processing Agreement</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/professional-services-agreement" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Professional Services Agreement</div></a></div></div></div></nav></div></div><div class="legal_links-wrapper-template background-color-grey1 hide-tablet"><div data-hover="false" data-delay="0" data-w-id="7f91d75f-da63-4158-0901-80e3ef6ed1c7" class="legal_links-dropdown w-dropdown"><div class="legal_links-dropdown-toggle w-dropdown-toggle"><div class="legal_links-dropdown-top"><div class="icon-wrapper-regular hide-tablet"><div 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role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/referral-agreement" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Referral Agreement</div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/referral-program-guide" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Referral Program Guide </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/api-license-and-terms-of-use" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">API License Agreement </div></a></div></div></div></nav></div></div><div id="w-node-c300e965-5f5e-c893-2fe0-97c9e7ff1da4-5b36e6c6" class="legal_links-wrapper-template background-color-grey1 hide-tablet"><div data-hover="false" data-delay="0" data-w-id="0aadbf0a-819d-1abb-43e9-61d77b35f184" class="legal_links-dropdown w-dropdown"><div class="legal_links-dropdown-toggle w-dropdown-toggle"><div class="legal_links-dropdown-top"><div class="icon-wrapper-regular hide-tablet"><div class="icon-size-small w-embed"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M18 8H17V6C17 3.24 14.76 1 12 1C9.24 1 7 3.24 7 6V8H6C4.9 8 4 8.9 4 10V20C4 21.1 4.9 22 6 22H18C19.1 22 20 21.1 20 20V10C20 8.9 19.1 8 18 8ZM9 6C9 4.34 10.34 3 12 3C13.66 3 15 4.34 15 6V8H9V6ZM18 20H6V10H18V20ZM12 17C13.1 17 14 16.1 14 15C14 13.9 13.1 13 12 13C10.9 13 10 13.9 10 15C10 16.1 10.9 17 12 17Z" fill="#000"/> </svg></div></div><h2 class="alt-heading-style-h6">Security</h2></div><div class="icon-size-medium-dropdown w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M21.1733 12.3867L16 17.56L10.8266 12.3867C10.3066 11.8667 9.46664 11.8667 8.94664 12.3867C8.42664 12.9067 8.42664 13.7467 8.94664 14.2667L15.0666 20.3867C15.5866 20.9067 16.4266 20.9067 16.9466 20.3867L23.0666 14.2667C23.5866 13.7467 23.5866 12.9067 23.0666 12.3867C22.5466 11.88 21.6933 11.8667 21.1733 12.3867Z" fill="#000"/> </svg></div></div><nav class="legal_links-dropdown-list w-dropdown-list"><div class="divider"></div><a href="/security" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">Security at Gorgias</div></a><div class="w-dyn-list"><div role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/list-of-data-subprocessors" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">List of Data Subprocessors </div></a></div><div role="listitem" class="w-dyn-item"><div class="divider"></div><a href="/legal/list-of-cookies" class="legal_link w-inline-block"><div class="icon-size-medium w-embed"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M15.6133 20.3866L19.0666 16.9333C19.5866 16.4133 19.5866 15.5733 19.0666 15.0533L15.6133 11.6C14.7733 10.7733 13.3333 11.36 13.3333 12.5466V19.44C13.3333 20.64 14.7733 21.2266 15.6133 20.3866Z" fill="#000"/> </svg></div><div class="text-weight-normal">List of cookies</div></a></div></div></div></nav></div></div><div id="w-node-aba96568-b5f0-61af-bc31-d82dffdfaf5d-5b36e6c6" class="margin-top-small hide-tablet"><a href="/legal" class="link-underline">Back to Legal Page</a></div></div><div id="w-node-_60f39088-2d47-d73f-62fb-e1176ad62f8c-5b36e6c6" class="legal_rich-text w-richtext"><p>This Privacy Notice (“<strong>Notice</strong>”) describes how Gorgias Inc. (“<strong>Gorgias</strong>”, “<strong>we</strong>” or “<strong>us</strong>”) handles information we receive or collect about individual representatives of subscribers to our services (collectively, “<strong>You</strong>” or “<strong>Your</strong>”) when interacting with us, subscribing to our services, and using our websites and other digital services that link to this Notice (the “<strong>Services</strong>”). This Notice only applies to Gorgias when it controls the processing of personal information for its own business purposes (such as when we receive contract information from our business clients (“<strong>Clients</strong>”) that subscribe to our Services and used for billing purposes). Thus, this Notice does not apply to information we process as a service provider or processor (i.e., not a controller) on behalf of our Clients when they use our Services. If You have questions regarding how our Clients process Your information, please contact them directly. We are not responsible for the privacy or data security practices of our Clients. This Notice also does not apply to any information about current and former employees, job candidates, or contractors and agents acting in similar roles. </p><p>This Notice is designed to inform our Clients of how we collect, use, disclose and otherwise process personal information submitted to or obtained by Gorgias when You purchase and utilize the Services. By subscribing or using our Services, or by otherwise providing us with Your information, You are accepting the practices and policies described in this Notice. If You do not agree with this Notice, do not provide any personal information to us, or register or use the relevant Services where this notice is posted or linked. </p><p>This Notice applies to Gorgias Inc. and its relevant affiliates. If You are a resident of the States of California, Colorado, Connecticut, Nevada, Utah, or Virginia, please see our <strong>Additional US Privacy Disclosures</strong> section for additional information. If You are a Client located in the European Economic Area (“EEA”), Switzerland, or the United Kingdom (“<strong>U.K.</strong>”), please refer to our <a href="https://www.gorgias.com/legal/eu-privacy-notice"><strong>EU Privacy Notice</strong></a> for more information about how we process personal data as a controller. </p><h1><strong>1. Whose information do we collect?</strong></h1><p>As used in this Notice, the term “personal information” means any information that relates to, describes, or could be used to identify a natural person, directly or indirectly, including where information linked or combined with other information by us is used to identify such person. For purposes of this Notice, “personal information” will include personally identifiable information, personal data, or other terms with similar connotation under applicable laws in the United States. “You” means the individual who provided personal information to us in connection with a Client’s subscription to our Services or obtained by us in connection with the use of the Services, and includes personal business contact information of individual Client representatives.</p><h1>2. What type of personal information do we collect?</h1><p>This section describes the categories of personal information we collect. While You may not be required to provide us with Your personal information to access our general public-facing website Services or review some of our content on the Service, there may be areas on our Service that require us to collect information from You, or about You or Your devices used to access the Services. If You do not provide the requested personal information or prevent us from collecting certain information from Your device, we may not be able to provide access or use of our Services, or such Services may not operate as intended.</p><h2><strong>Personal Contact Information.</strong></h2><p><strong>‍</strong>Personal information to create an account, register with us as a subscriber to our Services, to receive our newsletter, for us to manage Your account, provide support, or for You to participate in webinars, events, programs, marketing, and promotional activities. This includes; Your legal name, alias, postal address, email address, online identifiers (such as username and password), account or username, land and mobile phone numbers, social media identifiers (e.g., Twitter handle, Instagram name, etc.), or other similar identifiers that can be used to contact, communicate with, or identify You.</p><h2><strong>User Experience and Support Information.</strong></h2><p><strong>‍</strong>We collect user experience information to help us understand how our Services is accessed, used and how it performs (e.g., activity logs, device ID, browser type, network connection, and IP address). We collect purchase history, order details (items purchased, amount paid, shipping and billing addresses), and the form of payment. If You interact with our Services by contacting us, we will collect Your message exchanges. If You have initiated a support inquiry or request, we collect audio, electronic, visual, and other sensory information, such as recordings of interactions with our Service, chat bots, support personnel, and sales teams (e.g., for quality assurance, training, and analysis purposes in accordance with applicable laws). This also includes inferences drawn from any of the information we collect to create a profile about You reflecting Your preferences, characteristics, and behavior.</p><h2><strong>Payment Information.</strong>‍</h2><p>If You make a purchase, our payment processor will collect Your payment method information, such as credit card information, back account information, and types of financial accounts. </p><h2><strong>Geolocation Information.</strong></h2><p><strong>‍</strong>Based on the settings of the device and browser, we collect location data such as longitude and latitude (GPS), IP address or mobile device location, and Your city and state through webforms. </p><h2><strong>Usage Information.</strong>‍</h2><p>We use web tracking technologies (e.g., cookies, web beacons, pixel tags and clear GIFs) to operate the Services efficiently and to collect data related to usage of the Services. Such collected data may include the IP address of the Services You visited before and after You visited the Services, the type of browser You are using, what pages in the Services You visit and what links You clicked on, and whether You opened email communications we send to You. Some of this information may be collected using a third-party’s tracking technologies. To learn more about how we use tracking technologies, the related data we collect and Your choices, please see our Cookie Notice in Section 6. </p><h1>3. How do we collect Your information?</h1><p>We collect Your information in a variety of ways. </p><h2><strong>Information Provided Directly from You.</strong>‍</h2><p>This includes instances when You visit our Services, subscribe or interact with our Services and Services by filling out a registration form or contacting us, when You participate in our marketing and outreach activities including surveys, contests, promotions, sweepstakes, conferences, webinars or when You otherwise use our Services.</p><h2><strong>Information Collected from Third Parties.</strong></h2><p><strong>‍</strong>We receive information about You from other third parties, such as service providers that help us to build and maintain our Services and that integrate their Services with ours, content providers, entities with whom we partner to sell or promote products and services, telephone and fax companies, authentication service providers, data brokers, and social media networks (including widgets related to such networks). Your interactions with third-party integrated or framed third-party services (including social media networks) are governed by the privacy statements of the companies that provide them, not this Notice.</p><h2><strong>Information Collected Passively.</strong>‍</h2><p>Our Services use tracking technologies to collect information about Your experience when accessing and using our Services. For more information on how we use tracking technologies and the type of information we collect using these technologies, see our Cookies Notice in Section 6. </p><h2><strong>Information Collected from Your Employer, Coworkers, or Friends.</strong>‍</h2><p>We collect and process personal information concerning representatives (e.g., employees or contractors) of our Clients (or their representatives) and business partners (suppliers, investors and other business partners). We may also receive Your name, address, phone number, and company name from a friend as part of our Referral Program.</p><h1>4. Why do we collect Your personal information?</h1><p>We collect and use the information we receive or collect from You or about You for the following purposes:</p><ul role="list"><li>To provide, enhance, and offer our Services and integrated digital services and products we make available on our Services;</li><li>To communicate with You at Your request or as required in connection with Your purchase, access or use of our Services;</li><li>To enable interactions and use of our Services;</li><li>To manage, authenticate, and promote the security of Your account and the use of our Services;</li><li>To create, maintain, customize, administer, and secure Your account; </li><li>To enter, manage, and fulfill our contract with You or Your company; </li><li>To process and complete Your contact and support requests and send You related information, including purchase confirmations and invoices; </li><li>To provide You with customer service and support; </li><li>To inform You of and promote additional features, products, and services offered by us or third parties that may be of interest to You unless You have opted-out from receiving such communications or You have not consented to such communications, as required under applicable law; </li><li>To diagnose, repair, and track service and quality issues; </li><li>To facilitate an order, download, expiration or termination; </li><li>To send You transactional messages, provide security alerts and updates, and to communicate with You about our practices; </li><li>To manage and promote Your invitation and participation in conferences, webinars, and event registrations we promote, sponsor or hold; </li><li>To manage and promote Your participation in our surveys, contests, promotions, and sweepstakes, if any; </li><li>To personalize our Services for You; </li><li>To deliver content information relevant to Your interests; </li><li>To install and configure changes and updates to programs and technologies related to interactions with us and our Services; </li><li>To respond to Your requests, complaints, and inquiries;</li><li>To fulfill a referral request if You participate in our Referral Program or to contact You as a potential Client using Your personal information received from a participant of our Referral Program;</li><li>To evaluate or audit the usage and performance of programs and technologies related to Your interactions with us; </li><li>To record phone calls and/or video meetings for quality assurance, training, and analysis purposes;</li><li>For credit and payment collection, accounting, and other similar business functions;</li><li>For legal, safety, or security reasons, such as:</li><li>To comply with legal requirements, establish, exercise or defend against legal claims, whether in court proceedings or in an administrative or out-of-court procedures; </li><li>Protect the safety, security, and integrity of our Services and rights of those who interact with us or others; </li><li>Review compliance with applicable terms of use, investigate fraudulent transactions, unauthorized access to our Services, content, conduct policy violations, and illegal activities (in compliance with legal obligations under applicable laws); and </li><li>Otherwise detect, prevent, and respond to security incidents or other malicious, deceptive, fraudulent, or illegal activity; and</li><li>In connection with corporate transactions, sales, mergers, acquisitions, reorganizations, bankruptcy, and other corporate events, such as complying with requests from a prospective or an actual purchaser interested in our companies and other assets, or in relation to a prospective or actual purchase of companies or assets by us.</li></ul><h1>5. When do we disclose Your personal information?</h1><p>We may disclose Your information with the categories of recipients and for reasons described below:</p><h2><strong>Service Providers and Contractors.</strong></h2><p><strong>‍</strong>We share Your information with third-party service providers working on our behalf, such as hosting service providers, IT providers, operating systems and platforms, internet service providers, data analytics companies, marketing providers, suppliers, professional advisors (legal and consultancy), payment processors, and those that support our business operations such as identity verification, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work for us or on our behalf. </p><h2><strong>Legal and Law Enforcement.</strong></h2><p><strong>‍</strong>We disclose any information without further notice to You to any law enforcement or regulatory authority to the extent required by law or if, in Gorgias’ reasonable discretion, disclosure is reasonable to:</p><ul role="list"><li>Investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the physical or online safety of any person;</li><li>Enforce or apply our other agreements and to protect our rights and our property or safety of our users or third parties; or </li><li>To establish, exercise and defend against legal claims (including by sharing data with opposing or other related parties to the proceedings and their professional advisors).</li></ul><h2><strong>Corporate Transactions.</strong>‍</h2><p>We disclose Your information to financial advisers, legal service providers, investors, and potential buyers of our business or assets related to any merger, acquisition, sale, financing, or similar transaction.</p><h2><strong>Marketing.</strong></h2><p><strong>‍</strong>We disclose Your contact information (name, email, Service URL, etc.) to partners/sponsors/advertisers in connection with our marketing, promotional, advertisements, and other commercial communications.</p><h2><strong>To the Public.</strong></h2><p><strong>‍</strong>If You provide testimonials or provide feedback that You published or intended to be published on the Services or as a Client testimonial, we disclose Your post and Your name on our Services and marketing materials. Any information You post on our Services might be read, collected, and used by others who access this information.</p><h2><strong>With Your Consent.</strong></h2><p><strong>‍</strong>We disclose Your information to other third parties with Your consent where required by law. However, we may also de-identity, anonymize, or otherwise aggregate the information in a manner that is no longer identifiable of an individual before sharing with third parties for any legally permitted purpose.</p><h1>6. How do we use tracking technologies?</h1><h2><strong>‍Tracking Technologies We Use: </strong>‍</h2><p>We collect information over time through the Services by using several common types of tracking technologies (including cookies, log files, pixels, tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) or other similar technologies) to collect information about the ways You interact with and use the Services and our Services, to support and enhance features and functionality, to monitor performance, to personalize content and experiences, for marketing and analytics, and for other lawful purposes. We may also permit third parties that collect information in this way on our behalf and for their own business purposes. Tracking technologies are small files that download when You access certain Services. For more information visit: <a href="http://www.allaboutcookies.org/" target="_blank">http://www.allaboutcookies.org/</a>.</p><p>To assist us with analyzing our Services traffic through tracking technologies, we use analytics services such as Google Analytics. For more information on Google Analytics’ processing of Your information, please see “<a href="https://policies.google.com/technologies/partner-sites?hl=en-US" target="_blank">How Google uses information from Services or apps that use our services.</a>” You can opt out of Google Analytics by installing <a href="https://tools.google.com/dlpage/gaoptout" target="_blank">Google’s opt-out browser add-on</a>.</p><p>We may use cookies that are session-based or persistent. Session cookies expire when You close Your browser or turn off Your device. Persistent cookies remain on Your device after You close Your browser or turn off Your device. </p><p>The following chart describes the type of tracking technologies we use:</p><h2><strong>Type of Cookies:</strong></h2><ul role="list"><li><em>Session Cookies:</em> A session cookie is for temporary use. It helps track real-time changes in a user's activity while on a website and disappears after the web session is over.</li><li><em>Necessary Cookies:</em> Required cookies are essential for the operation of the Services. They include, for example, cookies that allow You to access and use secure areas of the Services.</li><li><em>Performance:</em> These cookies collect information about how You use the Services, including which pages You go to most often and if You receive error messages from certain pages. These cookies do not collect information that individually identifies You. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Services’ function and perform.</li><li><em>Functionality:</em> Functionality cookies allow us to remember information You have entered or choices You make (such as Your username, language, or Your region) and provide enhanced, more personal features on the Services. These cookies also enable You to optimize Your use of the Services after logging in. These cookies can also be used to remember changes You have made to text size, fonts and other parts of web pages that You can customize.</li><li><em>Targeting or Advertising:</em> From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Services. We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited the Services. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after it is received.</li></ul><p>For the complete list of cookies visit <a href="https://www.gorgias.com/legal/list-of-cookies">this page</a>.<strong><br/><br/>Your Choices:</strong>‍</p><p>Most internet browsers accept cookies by default. You can accept or block cookies by activating the setting on Your browser that allows You to reject all or some cookies, or by changing Your cookie preferences via the Services. The help and support area on Your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow You to control or reject cookies or to alert You to when a cookie is placed on Your computer, tablet or mobile device. On a mobile device, You may also be able to adjust Your settings to permit or limit ad tracking. Although You are not required to accept cookies, if You block or reject them, You may not have access to all of the features available through the Services. To find out more on how to manage and delete cookies, visit <a href="http://aboutcookies.org" target="_blank">aboutcookies.org</a>. For more details on Your choices regarding use of Your web browsing activity for interest-based advertising You may visit the following Services:</p><ul role="list"><li><a href="http://Networkadvertising.org" target="_blank">Networkadvertising.org</a></li><li><a href="http://Optout.aboutads.info" target="_blank">Optout.aboutads.info</a></li><li><a href="http://Youradchoices.com" target="_blank">Youradchoices.com</a></li><li><a href="http://Youronlinechoices.eu" target="_blank">Youronlinechoices.eu</a></li></ul><h1>7. How can You opt out of receiving marketing emails from Us?<br/></h1><p>If You would like to be removed from our marketing mailing list or database, please contact us at <a href="mailto:support@gorgias.com?subject=Opt%20out">support@gorgias.com</a> or follow the unsubscribe directions located in the footer of our electronic marketing messages. </p><h1>8. Do we collect information relating to children?</h1><p>Our Services are meant for business Clients, and we will not knowingly collect personal information from any person under the age of 18. If You are a parent or legal guardian and think Your child has given us information, You can email us at . You can also write to us at the address listed in Section 16, “Contacting Gorgias”, of this Privacy Notice. Please mark Your inquiries “Children Privacy Inquiry.” </p><h1>9. How can You request access to and update Your personal information?</h1><p>You can request to access or update Your personal information by using the profile editing tools on the Services or by sending an email request to <a href="mailto:privacy@gorgias.com">privacy@gorgias.com</a>. We will respond to any reasonable request by a user to review or amend his or her account information. We reserve the right to verify Your identity in order to process such requests. </p><h1>10. How do we protect Your information? </h1><p>We will take reasonable security precautions to protect the security and integrity of Your personal information in accordance with this Notice and applicable law. Unfortunately, the internet is not inherently secure, and we cannot guarantee that any safeguards or security measures will be sufficient to prevent a security issue with information transmitted over the internet. Any transmission is at Your own risk and Your information may be disclosed to third parties in unforeseeable situations or situations that are not preventable even when commercially reasonable protections are employed, such as in the case that Gorgias is subject to a hacking or other attack. </p><p>You must take reasonable precautions to prevent unauthorized access to Your account and personal information used to access our Services, such as by selecting and protecting passwords and/or other sign-on mechanisms appropriately, limiting access to Your device used to sign-in into Your account or other authenticated pages on our Services, and by turning off or logging-off from Your device if You have auto-login enabled. We also recommend that You take steps to protect against unauthorized access to any devices, networks and applications connected to, or integrated with the Services.</p><h1>11. How long do we store Your information?</h1><p>The time periods for which we retain Your personal information depend on the purposes for which we use it. We will keep Your personal information for as long as You are a registered account holder or user of our Services, or for as long as we have another business purpose to do so (e.g., for business, tax, or legal purposes). We otherwise will not retain Your personal information for longer than is required or permitted by law, or longer than our records retention policy, or longer than reasonably necessary for internal reporting and reconciliation purposes, or to provide You with feedback or information You might request. We may retain information that is de-identified, aggregated, or anonymized for as long as we deem appropriate.<br/></p><p>To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.<br/></p><p>Following termination or deactivation of Your user account or contact with Gorgias, we may retain all information posted to public areas of the Service. Following termination or deactivation of Your account or contract, if any, we may retain Your personal information and other data, but will maintain it as confidential according to this Notice, and as required by applicable law or the contract with Gorgias. Except as provided under an agreement between the Client and Us, we have the right to delete all of Your personal information and other data after termination of Your account or agreement with Us without notice.<br/></p><p>Even if You delete Your account (e.g., Referral Program Portal), the deletion by our service providers may not be immediate and the deleted information may persist in backup copies for a reasonable period of time. When we have no ongoing business need to process Your information, we may also anonymize or aggregate it or, if this is not possible (for example, because the information has been stored in backup archives), then we will store the information and isolate it from any further use until deletion is possible.</p><h1>12. How do we treat third-party links?</h1><p>The Services contain links to other websites or other digital services not owned or controlled by us. We are not responsible for the practices or the content of those third-party websites or other online services. Your use of such third-party Services and digital services is at Your own risk. We encourage You to review such third-party privacy notices and practices before You share Your personal information with such third parties or on a third-party’s website as we are not responsible for how such third parties will handle information You share. This Notice applies solely to information collected by us or by third parties solely on our behalf.</p><h1>13. Amendments to this Notice.</h1><p>We may modify or amend this Notice from time to time. If we make any material changes, as determined by us, we will notify You of these changes by modification of this Notice, which will be available for review by You on the Services. If any of such changes are unacceptable to You, You should cease interacting with us. Your continued use of our Services following the posting of such changes constitutes Your acceptance of those changes.</p><h1>14. Do we transfer information to other countries?</h1><p>To facilitate our global operations, we may process and store personal information both inside the United States and overseas. If You live outside of the United States, be advised that we may transfer Your personal information to the United States and other countries, whose laws may not provide the same protections as the laws in Your country. Personal information transferred outside of the European Economic Area will be subject to the appropriate safeguards pursuant to GDPR and other applicable law, including without limitation, standard contractual clauses approved by the European Commission. Please see our <a href="http://www.gorgias.com/legal/eu-privacy-notice">EU Privacy Notice</a> for further information.</p><p>Some of the third parties described in this Privacy Notice are based in other countries, whose laws may not provide the same protections as the laws in Your country.</p><h1>15. Contacting Gorgias<br/></h1><p>If You have questions or complaints regarding this Notice, please email: <a href="mailto:legal@gorgias.com">privacy@gorgias.com</a> or write to us at: <br/></p><p>Attn: Legal Department<br/>180 Sansome St, Suite 1800, <br/>San Francisco, CA 94014<br/></p><h1>16. Additional U.S. State Privacy Disclosures</h1><h2><strong>NEVADA:</strong>‍</h2><p>If You are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Although we do not currently sell covered information, please contact us at <a href="mailto:legal@gorgias.com">pprivacy@gorgias.com </a>with the subject line “Nevada Opt Out Request” to submit such a request.</p><h2><strong>CALIFORNIA, COLORADO, CONNECTICUT, UTAH, VIRGINIA:</strong>‍</h2><p>These Additional U.S. State Privacy Disclosures (“U.S. Disclosures”) supplement the information contained in our Privacy Notice by providing additional information about our personal information processing practices relating to individual residents of these States. For a detailed description of how we collect, use, disclose, and otherwise process personal information in connection with our Services, please visit our Privacy Notice. Unless otherwise expressly stated, all terms defined in our Privacy Notice retain the same meaning in these U.S. Disclosures.</p><p>For the purposes of these U.S. Disclosures, personal information does not include publicly available information or de-identified, aggregated or anonymized information that is maintained in a form that is not capable of being associated with or linked to You. <strong>‍</strong></p><h2><strong>Your Privacy Choices</strong>‍</h2><p>Depending on Your state of residency, You may be able to exercise the following rights in relation to the personal information about You that we have collected (subject to certain limitations at law):</p><h2><strong>The Right to Know</strong>‍</h2><p>The right to confirm whether we are processing personal information about You and under California law only, to obtain certain personalized details about the personal information we have collected about You in the last 12 months, including: </p><ul role="list"><li>The categories of personal information collected; </li><li>The categories of sources of the personal information;</li><li>The purposes for which the personal information were collected; </li><li>The categories of personal information disclosed to third parties (if any), and the categories of recipients to whom the personal information were disclosed;</li><li>The categories of personal information shared for cross-context behavioral advertising purposes (if any), and the categories of recipients to whom the personal information were disclosed for those purposes; and</li><li>The categories of personal information sold (if any), and the categories of third parties to whom the personal information were sold.</li></ul><h2><strong>The Right to Access and Portability</strong></h2><p><strong>‍</strong>The right to obtain access to the personal information we have collected about You and where required by law, the right to obtain a copy of the personal information in a portable and to the extent technically feasible, readily usable format that allows You to transmit the data to another entity without hindrance. </p><h2><strong>The Right to Request Deletion</strong></h2><p><strong>‍</strong>You have the right to request the deletion of personal information that we have collected from You, subject to certain exceptions.</p><h2><strong>The Right to Correction</strong></h2><p><strong>‍</strong>You have the right to request that any inaccuracies in Your personal information be corrected, taking into account the nature of the personal information and the purposes of the processing of Your personal information.</p><h2><strong>Right To Control Over Automated Decision-Making/Profiling</strong></h2><p><strong>‍</strong>The right to direct us not to use automated decision-making or profiling for certain purposes.<br/></p><p>Depending on Your state of residency, You may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different price, rate or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.<br/></p><h2><strong>How to Exercise Your Privacy Rights</strong></h2><p>To submit a request to exercise one of the privacy rights identified above, please submit a request by:</p><ul role="list"><li>Emailing: <a href="mailto:privacy@gorgias.com">privacy@gorgias.com </a>with the subject line “Data Subject Rights Request,”</li><li>Calling: +1 (844) 957-4252<br/></li></ul><p>We may need to verify Your identity before processing Your request which may require us to request additional personal information from You or require You to log into Your account, if You have one. We will only use personal information provided in connection with a Privacy Rights request to review and to comply with the request.</p><p>In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify Your identity or locate Your information in our systems. If we are unable to comply with all or a portion of Your request, we will explain the reasons for declining to comply with the request.<br/></p><h2><strong>Authorized Agents</strong></h2><p>In certain circumstances, You are permitted to use an authorized agent to submit requests on Your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we generally require evidence of either (i) a valid power of attorney (where required by applicable law) or (ii) a signed letter containing Your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided and Your state of residency, we may still need to separately reach out to You to confirm the authorized agent has permission to act on Your behalf and to verify Your identity in connection with the request.<br/></p><h2><strong>Appealing Privacy Rights Decisions</strong></h2><p>Depending on Your state of residency, You may be able to appeal a decision we have made in connection with Your privacy rights request. All appeal requests should be submitted using <a href="https://privacy.sharelocalmedia.com/" target="_blank">the Individual Rights Request Form</a> or emailing <a href="mailto:privacy@gorgias.com">privacy@gorgias.com.</a><br/></p><h2><strong>California-Specific Disclosures</strong></h2><p>The following disclosures only apply to residents of the State of California. </p><h2><strong>Personal Information Collection</strong></h2><p><strong>‍</strong>In the last 12 months, we may have collected the following categories of personal information: identifiers, customer records, commercial information, internet/network information, geolocation data, professional/employment information and inferences generated from Your use of our sites. For more information about our collection of personal information, the sources of personal information, and how we use this information, please see What type of personal information do we collect? section of our Privacy Notice. <br/></p><h2><strong>Disclosure of Personal Information</strong></h2><p><strong>‍</strong>In the last 12 months, we may have disclosed all of the categories of information we collect with third parties for a business purpose, as described in the When do we disclose Your personal information? section of the Privacy Notice. The categories of third parties to whom we sell or disclose Your personal information for a business purpose include: </p><ul role="list"><li>Service providers and advisors that perform services for us, on our behalf, which may include providing marketing and advertising services, providing mailing or email services, tax and accounting services, data enhancement services, fraud prevention, web hosting, or similar services. </li><li>Select marketing and strategic partners who use this information to market to You, to perform analytics and conduct research, or for other purposes;</li><li>Ad networks and advertising partners, including social networks, to deliver advertising and personalized content to You on our services, on other sites and services You may use, and across other devices You may use, as well as provide advertising-related services such as reporting, attribution, analytics, and market research;</li><li>Social networks for advertising or personalization purposes, or to engage with You.</li><li>Analytics providers to better understand the demographics of our users and visitors, and to personalize, enhance and improve our Service;</li><li>We may also disclose personal information to other third parties at Your direction or upon Your request, or to comply with legal process or contractual obligations, as described in our Privacy Notice.</li></ul><h2><strong>Sales of Personal Information and Sharing for Targeted Advertising</strong></h2><p><strong>‍</strong>We do not sell personal information, and we do not process or otherwise share personal information for the purpose of displaying advertisements that are selected based on personal information obtained or inferred over time from an individual’s activities across businesses or non-affiliated websites, applications, or other services (otherwise known as “targeted advertising” or “cross-context behavioral advertising”).</p><h2><strong>Minors</strong></h2><p><strong>‍</strong>We do not sell the personal information and do not have actual knowledge that we sell the personal information of minors under 16 years of age. If we wish to do so in the future, we will first seek affirmative authorization form from either the minor who is between 13 and 16 years of age, or the parent or guardian of a minor less than 13 years of age. Please contact us at <a href="mailto:privacy@gorgias.com">privacy@gorgias.com</a> to inform us if You, or Your minor child, are under the age of 16. </p><p>If You wish to submit a privacy request on behalf of Your minor child in accordance with applicable jurisdictional laws, You must provide sufficient information to allow us to reasonably verify Your child is the person about whom we collected personal information and You are authorized to submit the request on Your child’s behalf (i.e., You are the child’s legal guardian or authorized representative).</p><h2><strong>“Shine the Light”</strong></h2><p><strong>‍</strong>The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. To opt out of this type of sharing, please email us at <a href="mailto:privacy@gorgias.com">privacy@gorgias.com</a>. </p><h2><strong>Notice of Financial Incentives</strong></h2><p><strong>‍</strong>We may offer various programs, promotions and other financial incentives that may result in differences in our prices or services offered to consumers. For example, we may offer discounts or other benefits in connection with signing up to use our Services. To obtain access to these offerings, we may collect and retain personal information, such as name, contact information, professional information and account information.</p><p>We have determined that the value of these programs and other incentives are reasonably related to the value of the personal information we receive and otherwise process in connection with these programs and offerings, based on our reasonable but sole determination. We estimate the value of the personal information we receive and otherwise process in connection with these programs and offerings by considering the expense we incur in collecting and processing the personal information, as well as the expenses related to facilitating the program or offering.</p><p>The material aspects of any financial incentive will be explained and described in its program terms or in the details of the incentive offer. Participating in any financial incentive program is entirely optional and participants may withdraw from the program at any time. To opt-out of the program and forgo any ongoing incentives, please follow the instructions in the program’s terms and conditions or contact us using the contact information below. Participating individuals may also opt out of receiving marketing communications by contacting us at <a href="mailto:marketing@gorgias.com">marketing@gorgias.com</a> or by following the unsubscribe directions located in the footer of our electronic marketing messages.</p></div></div></div></div></div></div></main><footer style-enteprise="false" data-sticky="false" data-w-id="cd13549f-e017-3077-19c1-9b8853c8bdf9" class="footer"><div class="padding-global padding-section-large"><div class="container-large"><div class="footer_content"><div class="footer_brand-wrapper"><div class="brand-wrapper_inner"><div class="footer_desktop-branding"><div class="footer_desktop-logo w-embed"><svg width="220" height="58" viewBox="0 0 220 58" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_3055_13606)"> <path d="M47.435 13.2284H38.956V4.74939C38.956 2.26068 36.94 0.244629 34.4513 0.244629H4.50476C2.01605 0.244629 0 2.26068 0 4.74939V47.6796C0 50.1683 2.01605 52.1844 4.50476 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