Quality & Value

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font-small text-decoration-none" href="/about-arc/mission-vision-values/">Mission, Vision, and Values</a> <a class="dropdown-item font-small text-decoration-none" href="/about-arc/quality-and-value/">Quality and Value</a> <a class="dropdown-item font-small text-decoration-none" href="/about-arc/visiting-arc/">Visiting ARC</a> <a class="dropdown-item font-small text-decoration-none" href="/about-arc/news-and-events/">News & Events</a> <a class="dropdown-item font-small text-decoration-none" href="/about-arc/careers/">Careers</a> <a class="dropdown-item font-small text-decoration-none" href="/about-arc/privacy-policy/">Privacy Policy</a> </div> </li> <li class="nav-item mx-lg-1"> <a class="nav-link font-small font-weight-bold text-body text-decoration-none" href="/about-arc/our-customers/">Our Customers</a> </li> <li class="nav-item mx-lg-1 dropdown"> <a class="nav-link font-small font-weight-bold text-body text-decoration-none dropdown-toggle" href="#" id="site-nav-contact-us-link" 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class="text-arc-green">Our Quality & Value Promise</h1> <p>We're committed to helping you improve your agency's success through our responsive, cost-effective administrative support, with dedicated customer service customized to your agency's needs and budgets.</p> <p>It's one thing to say we're committed. It's another to show you how we do it. Here you can review how well we deliver quality and value to our federal agency partners by reviewing our metrics for:</p> <ul> <li>Performance</li> <li>Transparency</li> </ul> <p><a href="/contact/request-a-consultation/">Contact us</a> to talk about how that commitment would work in your organization.</p> <h2 class="text-arc-green">Our Performance</h2> <p>By continuing to exceed the performance standards we set for ourselves, <a href="/about-arc/our-customers/">our agency customers</a> can more easily meet or exceed their own operational and financial goals.</p> </div> </section> <section class="callout text-boxes bg-arc-blue-med text-white"> <div class="container px-3 py-5"> <h2 class="h4 mb-4 text-center font-weight-bold">Our Key Performance Standards</h2> <div class="row mx-0 justify-content-around"> <div class="col-md mx-md-3 my-1 px-2 py-4 bg-white text-body rounded-1em"> <div class="row justify-content-center align-items-center"> <div class="h2 mb-2 col-3 col-md-12 text-center text-arc-green">99.7%</div> <div class="col text-md-center">Prompt Payment Rate<sup></sup></div> </div> </div> <div class="col-md mx-md-3 my-1 px-2 py-4 bg-white text-body rounded-1em"> <div class="row justify-content-center align-items-center"> <div class="h2 mb-2 col-3 col-md-12 text-center text-arc-green">99%</div> <div class="col text-md-center">EFT Compliance Rate<sup></sup></div> </div> </div> <div class="col-md mx-md-3 my-1 px-2 py-4 bg-white text-body rounded-1em"> <div class="row justify-content-center align-items-center"> <div class="h2 mb-2 col-3 col-md-12 text-center text-arc-green">99%</div> <div class="col text-md-center">Reports on Time<sup></sup></div> </div> </div> <div class="col-md mx-md-3 my-1 px-2 py-4 bg-white text-body rounded-1em"> <div class="row justify-content-center align-items-center"> <div class="h2 mb-2 col-3 col-md-12 text-center text-arc-green">20 Days</div> <div class="col text-md-center">FBWT Reconciliations<sup></sup></div> </div> </div> </div> </div> </section> <section> <div class="container px-3 py-5"> <h1 class="text-arc-green with-line anchor" id="reports">Performance Reports</h1> <p>In these reports, you'll find our performance history by quarter and service line, in areas like document posting, deposit processing, and help desk call resolution.</p> <div class="collapse-block py-3"> <a class="collapse-summary-with-icon h5 mb-0 text-body text-decoration-none" role="button" data-toggle="collapse" href="#id-2025-897079" aria-controls="id-2025-897079" aria-expanded="true"> 2025 </a> <div id="id-2025-897079" class="collapse show"> <div class="collapse-details mt-4"> <ul> <li><a href="/files/about-arc/performance-reports/2025/perf-first-quarter-2025.pdf" target="_blank">ARC First Quarter Performance Report</a></li> </ul> </div> </div> </div> <div class="collapse-block py-3"> <a class="collapse-summary-with-icon h5 mb-0 text-body text-decoration-none" role="button" data-toggle="collapse" href="#id-2024-539218" aria-controls="id-2024-539218" aria-expanded="false"> 2024 </a> <div id="id-2024-539218" class="collapse"> <div class="collapse-details mt-4"> <ul> <li><a href="/files/about-arc/performance-reports/2024/perf-fourth-quarter-2024.pdf" target="_blank">ARC Fourth Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2024/perf-third-quarter-2024.pdf" target="_blank">ARC Third Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2024/perf-second-quarter-2024.pdf" target="_blank">ARC Second Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2024/perf-first-quarter-2024.pdf" target="_blank">ARC First Quarter Performance Report</a></li> </ul> </div> </div> </div> <div class="collapse-block py-3"> <a class="collapse-summary-with-icon h5 mb-0 text-body text-decoration-none" role="button" data-toggle="collapse" href="#id-2023-273959" aria-controls="id-2023-273959" aria-expanded="false"> 2023 </a> <div id="id-2023-273959" class="collapse"> <div class="collapse-details mt-4"> <ul> <li><a href="/files/about-arc/performance-reports/2023/perf-fourth-quarter-2023.pdf" target="_blank">ARC Fourth Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2023/perf-third-quarter-2023.pdf" target="_blank">ARC Third Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2023/perf-second-quarter-2023.pdf" target="_blank">ARC Second Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2023/perf-first-quarter-2023.pdf" target="_blank">ARC First Quarter Performance Report</a></li> </ul> </div> </div> </div> <div class="collapse-block py-3"> <a class="collapse-summary-with-icon h5 mb-0 text-body text-decoration-none" role="button" data-toggle="collapse" href="#id-2022-695439" aria-controls="id-2022-695439" aria-expanded="false"> 2022 </a> <div id="id-2022-695439" class="collapse"> <div class="collapse-details mt-4"> <ul> <li><a href="/files/about-arc/performance-reports/2022/perf-fourth-quarter-2022.pdf" target="_blank">ARC Fourth Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2022/perf-third-quarter-2022.pdf" target="_blank">ARC Third Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2022/perf-second-quarter-2022.pdf" target="_blank">ARC Second Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2022/perf-first-quarter-2022.pdf" target="_blank">ARC First Quarter Performance Report</a></li> </ul> </div> </div> </div> <div class="collapse-block py-3"> <a class="collapse-summary-with-icon h5 mb-0 text-body text-decoration-none" role="button" data-toggle="collapse" href="#id-2021-341366" aria-controls="id-2021-341366" aria-expanded="false"> 2021 </a> <div id="id-2021-341366" class="collapse"> <div class="collapse-details mt-4"> <ul> <li><a href="/files/about-arc/performance-reports/2021/perf-fourth-quarter-2021.pdf" target="_blank">ARC Fourth Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2021/perf-third-quarter-2021.pdf" target="_blank">ARC Third Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2021/perf-second-quarter-2021.pdf" target="_blank">ARC Second Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2021/perf-first-quarter-2021.pdf" target="_blank">ARC First Quarter Performance Report</a></li> </ul> </div> </div> </div> <div class="collapse-block py-3"> <a class="collapse-summary-with-icon h5 mb-0 text-body text-decoration-none" role="button" data-toggle="collapse" href="#id-2020-789034" aria-controls="id-2020-789034" aria-expanded="false"> 2020 </a> <div id="id-2020-789034" class="collapse"> <div class="collapse-details mt-4"> <ul> <li><a href="/files/about-arc/performance-reports/2020/perf-fourth-quarter-2020.pdf" target="_blank">ARC Fourth Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2020/perf-third-quarter-2020.pdf" target="_blank">ARC Third Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2020/perf-second-quarter-2020.pdf" target="_blank">ARC Second Quarter Performance Report</a></li> <li><a href="/files/about-arc/performance-reports/2020/perf-first-quarter-2020.pdf" target="_blank">ARC First Quarter Performance Report</a></li> </ul> </div> </div> </div> <p><strong><a href="/about-arc/quality-and-value/archived-performance-reports/">Previous ARC Performance Reports</a></strong></p> <h2 class="text-arc-green">Our Transparency</h2> <p>For you to trust we can continue to meet your needs, you must be able to easily see:</p> <ul> <li>What we do</li> <li>How we do it</li> <li>How well we're doing it.</li> </ul> <p>In addition to performance transparency, we're highly transparent around pricing and the results of our audits. Not only does this transparency keep you informed, but it also holds us accountable for the level of service we provide.</p> <h2 class="h3">Pricing Transparency</h2> <p>Current and prospective clients can see the budgets, cost methodologies, direct staff distribution, and pricing for each of our services. Open the link below, to learn more about our pricing and see year-over-year comparisons.</p> <hr> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-view-pricing-information-169467" aria-controls="id-view-pricing-information-169467" aria-expanded="false"> View pricing information </a> <div id="id-view-pricing-information-169467" class="collapse"> <div class="collapse-details"> <ul> <li><a href="/files/about-arc/pricing-transparency/fy25-pricing-transparency.pdf" target="_blank">FY25 Pricing Transparency</a></li> <li><a href="/files/about-arc/pricing-transparency/fy24-pricing-transparency.pdf" target="_blank">FY24 Pricing Transparency</a></li> </ul> <p><strong><a href="/about-arc/quality-and-value/archived-pricing-transparency/">Previous ARC Pricing Transparency Reports</a></strong></p> </div> </div> </div> <hr> <h2 class="h3">Audit Reports (SSAE18 SOC Reports)</h2> <p>We must maintain strict internal controls and regularly review the effectiveness of those controls and our financial management services. You'll find this information in our Statement on Standards for Attestation Engagements (SSAE) 18 Service Organization Control (SOC) audits and Bridge Letters from ARC management.</p> <p>Open the link below to access our audit reports.</p> <hr> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-view-our-audit-reports-884241" aria-controls="id-view-our-audit-reports-884241" aria-expanded="false"> View our audit reports </a> <div id="id-view-our-audit-reports-884241" class="collapse"> <div class="collapse-details"> <ul> <li>2024 <a href="/files/about-arc/audit-reports/audit-report-2024.pdf" target="_blank">Audit Report</a></li> <li>2023 <a href="/files/about-arc/audit-reports/audit-report-2023.pdf" target="_blank">Audit Report</a></li> <li>2022 <a href="/files/about-arc/audit-reports/audit-report-2022.pdf" target="_blank">Audit Report</a></li> <li>2021 <a href="/files/about-arc/audit-reports/audit-report-2021.pdf" target="_blank">Audit Report</a></li> </ul> <p><strong><a href="/about-arc/quality-and-value/archived-audit-reports/">Previous ARC Audit Reports</a></strong></p> </div> </div> </div> <hr> <h2 class="h3">Bridge Letters from ARC Management</h2> <p>A year is a long time to wait between audits. We use bridge letters to report on the effectiveness of our controls between those reports. In these letters, we note any changes to the internal controls described in the audit report that year.</p> <p>Open the link below to read ARC management bridge letters.</p> <hr> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-view-recent-bridge-letters-554026" aria-controls="id-view-recent-bridge-letters-554026" aria-expanded="false"> View recent bridge letters </a> <div id="id-view-recent-bridge-letters-554026" class="collapse"> <div class="collapse-details"> <ul> <li>First Quarter 2025, <a href="/files/about-arc/bridge-letters/bridge-letter-2025-q1.pdf" target="_blank">ARC internal control bridge letter</a></li> <li>Fourth Quarter 2024, <a href="/files/about-arc/bridge-letters/bridge-letter-2024-q4.pdf" target="_blank">ARC internal control bridge letter</a></li> <li>First Quarter 2024, <a href="/files/about-arc/bridge-letters/bridge-letter-2024-q1.pdf" target="_blank">ARC internal control bridge letter</a></li> <li>Fourth Quarter 2023, <a href="/files/about-arc/bridge-letters/bridge-letter-2023-q4.pdf" target="_blank">ARC internal control bridge letter</a></li> </ul> <p><strong><a href="/about-arc/quality-and-value/archived-bridge-letters/">Previous ARC Management Bridge Letters</a></strong></p> </div> </div> </div> <hr> <h2 class="h3">Independent Auditor's Report and Consolidated Financial Statements</h2> <p>Annually we receive a report from an independent auditor on the Department of the Treasury Franchise Fund financial statements. These audits are conducted in accordance with U.S. generally accepted government auditing standards and the standards applicable to financial audits contained in Government Auditing Standards.</p> <p>Open the link below to learn more about our Franchise Fund audits.</p> <hr> <div class="collapse-small-block mb-3"> <a class="collapse-summary-with-icon mb-3 text-body" role="button" data-toggle="collapse" href="#id-view-the-franchise-fund-statement-837010" aria-controls="id-view-the-franchise-fund-statement-837010" aria-expanded="false"> View the Franchise Fund Statement </a> <div id="id-view-the-franchise-fund-statement-837010" class="collapse"> <div class="collapse-details"> <ul> <li><a href="/files/about-arc/treasury-franchise-fund-financial-statements/treasury-franchise-fund-financial-statement-2021-and-2022.pdf" target="_blank">Treasury Franchise Fund Financial Statement, 2021 and 2022</a></li> <li><a href="/files/about-arc/treasury-franchise-fund-financial-statements/treasury-franchise-fund-financial-statement-2021-and-2020.pdf" target="_blank">Treasury Franchise Fund Financial Statement, 2020 and 2021</a></li> <li><a href="/files/about-arc/treasury-franchise-fund-financial-statements/treasury-franchise-fund-financial-statement-2020-and-2019.pdf" target="_blank">Treasury Franchise Fund Financial Statement, 2019 and 2020</a></li> <li><a href="/files/about-arc/treasury-franchise-fund-financial-statements/treasury-franchise-fund-financial-statement-2019-and-2018.pdf" target="_blank">Treasury Franchise Fund Financial Statement, 2018 and 2019</a></li> <li><a href="/files/about-arc/treasury-franchise-fund-financial-statements/treasury-franchise-fund-financial-statement-2018-and-2017.pdf" target="_blank">Treasury Franchise Fund Financial Statement, 2017 and 2018</a></li> <li><a href="/files/about-arc/treasury-franchise-fund-financial-statements/treasury-franchise-fund-financial-statement-2017-and-2016.pdf" target="_blank">Treasury Franchise Fund Financial Statement, 2016 and 2017</a></li> <li><a href="/files/about-arc/treasury-franchise-fund-financial-statements/treasury-franchise-fund-financial-statement-2016-and-2015.pdf" target="_blank">Treasury Franchise Fund Financial Statement, 2015 and 2016</a></li> </ul> </div> </div> </div> <hr> </div> </section> <section class="bg-arc-green text-white text-center"> <div class="container px-3 py-5"> <h2>Ready to Get Started?</h2> <p>Contact us to eliminate your agency's administrative challenges, improve your productivity, and decrease your administrative spending.</p> <p> <a class="btn btn-arc-white font-weight-bold" href="/contact/request-a-consultation/">Let's talk</a> </p> </div> </section> </main> <footer class="page-footer-full"> <nav class="font-small"> <div class="container px-3 py-5"> <div class="row"> <div 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