CINXE.COM
Blog | KnowledgeBase
<!DOCTYPE html> <html lang="en"> <head><meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <title>Blog | KnowledgeBase</title> <meta name="description" content="Learn how to build a knowledge base that succedes"> <link rel="canonical" href="https://www.knowledgebase.com/blog/"> <script type="application/ld+json"> { "@context": "https://schema.org", "@graph": [{"@context":"https://schema.org","@type":"Corporation","brand":"KnowledgeBase Blog","name":"KnowledgeBase","sameAs":["https://www.facebook.com/knowledgebaseapp","https://twitter.com/KnowledgeBaseAI"],"url":"https://www.knowledgebase.com/blog/"}] } </script> <link rel="icon" href="/blog/favicon.ico"> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="website" /> <meta property="og:title" content="Blog | KnowledgeBase" /> <meta property="og:description" content="Learn how to build a knowledge base that succedes" /> <meta property="og:url" content="https://www.knowledgebase.com/blog/" /> <meta property="og:site_name" content="KnowledgeBase Blog" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="Learn how to build a knowledge base that succedes" /> <meta name="twitter:title" content="Blog | KnowledgeBase" /> <meta name="twitter:site" content="@KnowledgeBaseAI" /> <meta property="og:image" content="https://www.knowledgebase.com/blog/images/og-image.61a5aaf608859b017721c71ab2ef7d8575967f88757b562dc84765d56713fbd7.jpg" /> <meta name="twitter:image" content="https://www.knowledgebase.com/blog/images/og-image.61a5aaf608859b017721c71ab2ef7d8575967f88757b562dc84765d56713fbd7.jpg" /> <link rel="preconnect" href="https://res.cloudinary.com"> <script> scrollOffsetFunction = function() { var navElements = document.getElementsByClassName("c-navbar"); if (typeof navElements[0] !== "undefined") { var navRect = navElements[0].getBoundingClientRect(); var navStyle = getComputedStyle(navElements[0]); if (navStyle.position === "sticky" || navStyle.position === "fixed") { return navRect.bottom - navRect.top + 30; } } return 0; } </script> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5JDPXSM'); </script> <link rel="stylesheet" href="/blog/dist/css/main.min.2bcca5c6d8c7d5f1387678ba92a03a54cce2e7895ef25108a506f2d19f6d9195.css"> </head><body > <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5JDPXSM" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <aside class="u-border-b lg:u-block u-border-gray-900" hidden> <div class="u-flex u-justify-center"> <p class="u-text-p9 b--u-text-black-500 u-my-sm u-Mr-xs">Discover <a href="https://text.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__text u-text-p9 b--u-text-white-200 b--hover:u-text-black b--u-text-bold u-hover-none" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</p> <a href="https://www.livechat.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__livechat u-flex u-flex-row u-items-center v--no-underline u-Mr-xs" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on LiveChat" data-action="click->track#send"> <svg width="16" height="16" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M15.2 10c-.1.9-.5 1.8-1.2 2.4-.7.7-1.5 1-2.5 1h-2L5.7 16v-2.6l3.8-2.6h2c.3 0 .6 0 .8-.3.2-.2.4-.5.4-.8v-6l-.3-.7a1 1 0 00-.7-.3 63.2 63.2 0 00-8.1 0 1 1 0 00-.7.4c-.2.1-.3.4-.3.7-.2 2-.2 4 0 6 0 .3.1.5.3.7.3.2.5.3.8.3h2v2.6h-2c-.9 0-1.8-.3-2.4-1C.6 11.8.2 11 0 10 0 8 0 5.7 0 3.5c0-.8.5-1.7 1-2.3.7-.6 1.5-1 2.3-1a57 57 0 018.4 0c.9 0 1.7.4 2.3 1 .6.6 1 1.5 1 2.4.2 2 .2 4.2 0 6.3z" fill="#C6C6CA"/></svg> <p class="u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">LiveChat</span> - Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__chatbot u-flex u-flex-row u-items-center v--no-underline u-Mr-xs" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on ChatBot" data-action="click->track#send"> <svg width="16" height="16" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M11.8 6.3v1.5a.6.6 0 01-.3.6c-1.1.5-2.3.8-3.5.8-1.2 0-2.4-.3-3.5-.8a.6.6 0 01-.3-.6V6.3a.4.4 0 01.6-.4c1 .4 2 .7 3.2.7 1 0 2.2-.3 3.2-.7a.4.4 0 01.6.4z" fill="#C6C6CA"/><path d="M15.9 10a3.8 3.8 0 01-3.8 3.4H10L6 16v-2.6l4-2.6H12a1.2 1.2 0 001.2-1v-6a1.1 1.1 0 00-1-1 69.4 69.4 0 00-8.5 0 1.1 1.1 0 00-1 1c-.2 2-.2 4-.1 6a1.2 1.2 0 001.2 1h2v2.6H4A3.8 3.8 0 010 9.9a48 48 0 010-6.4A3.7 3.7 0 013.6.2a62.5 62.5 0 018.8 0A3.7 3.7 0 0116 3.6a48 48 0 010 6.3z" fill="#C6C6CA"/></svg> <p class="u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">ChatBot</span> - Automate customer service with AI</p> </a> <a href="https://www.helpdesk.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__helpdesk u-flex u-flex-row u-items-center v--no-underline" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on HelpDesk" data-action="click->track#send"> <svg width="17" height="14" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M8 6.1l4.1-3.5h-4l-4.3.1a1.1 1.1 0 00-1 1l-.2 3v.6l.1 3a1.1 1.1 0 001 1h8.6a1.1 1.1 0 001-1l.1-2.8L16 5.2v5.3a3.7 3.7 0 01-3.5 3.3 59.5 59.5 0 01-9 0 3.7 3.7 0 01-3.4-3.4L0 7.3v-.6l.1-3.1A3.7 3.7 0 013.6.2L8 0h8v2.6l-8 7-3.7-3.3 2-1.7L8 6.1z" fill="#C6C6CA"></path></svg> <p class="u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">HelpDesk</span> - Support customers with tickets</p> </a> </div> </aside> <div class="c-navbar u-border-b u-border-gray-900" data-controller="show logged-in"> <div class="c-navbar__content"> <div> <a href="/" class="c-navbar__logo"><img src="/blog/images/logo.svg" alt="KnowledgeBase logo" class="" width="214"></a> </div> <button class="c-navbar__button " aria-expanded="false" data-action="show#toggle"> <span data-target="show.content">Menu</span> <span hidden data-target="show.content">Close</span> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20" class="u-ml-xs"> <g fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"> <path d="M1 3.5h15" class="c-navbar__button__bar" /> <path d="M1 8h15" class="c-navbar__button__bar" /> <path d="M1 12.5h15" class="c-navbar__button__bar" /> </g> </svg> </button> <nav class="c-menu lg:u-ml-2xl" data-controller="menu" data-target="show.content" hidden> <ul> <li data-target="menu.root"> <div class="c-menu__item v--top" data-target="menu.top">Product<span class="c-menu__arrow"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></div> <div class="c-menu__sub v--button " style="width: 40rem"> <div class="c-menu__split"> <div> <p class="c-menu__header u-mt-1"><a href="/features/" data-target="menu.top">Features</a></p> <ul> <li> <a href="/features/#knowledge-management" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="20" height="17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 2.3A8.2 8.2 0 0114.5 1c1.7 0 3.3.5 4.5 1.3v13a8.2 8.2 0 00-4.5-1.3c-1.7 0-3.3.5-4.5 1.3m0-13v13-13zm0 0A8.2 8.2 0 005.5 1C3.8 1 2.2 1.5 1 2.3v13A8.2 8.2 0 015.5 14c1.7 0 3.3.5 4.5 1.3v-13z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </div> <div class="u-mt-2xs u-basis-11">Knowledge Management</div> </a> </li> <li> <a href="/features/#knowledge-visualization" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="22" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14 8a3 3 0 11-6 0 3 3 0 016 0v0z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M1.5 8a10 10 0 0119 0 10 10 0 01-19 0z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </div> <div class="u-mt-2xs u-basis-11">Knowledge Visualisation</div> </a> </li> <li> <a href="/features/#reporting" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="20" height="20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9 1a9 9 0 1010 10H9V1z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M18.5 7H13V1.5A9 9 0 0118.5 7z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </div> <div class="u-mt-2xs u-basis-11">Reporting</div> </a> </li> <li> <a href="/integrations/livechat/" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="24" height="24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M23.9 15A5.7 5.7 0 0118 20H15L9 24v-3.9l6-3.9H18a1.8 1.8 0 001.9-1.6v-9a1.7 1.7 0 00-1.7-1.5 104.1 104.1 0 00-12.7 0 1.7 1.7 0 00-1.5 1.5c-.3 3-.3 6 0 9a1.8 1.8 0 001.7 1.6H9v3.9H5.8a5.7 5.7 0 01-5.7-5.2 72 72 0 010-9.6 5.6 5.6 0 015.3-5 93.7 93.7 0 0113.2 0 5.6 5.6 0 015.2 5 72 72 0 010 9.6z" fill="#FF5100"/></svg> </div> <div class="u-mt-2xs u-basis-11">LiveChat Integration</div> </a> </li> </ul> </div> <div> <p class="c-menu__header u-mt-1">Solutions</p> <ul> <li> <a href="/customer-support-knowledge-base/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> KnowledgeBase for Support Teams </a> <a href="/r/saas-knowledge-base/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> SaaS Knowledge Base </a> <a href="/r/ai-customer-service/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> AI Knowledge Base </a> </li> </ul> </div> </div> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/r/pricing/" data-target="menu.top">Pricing</a> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/help/" data-target="menu.top">Help Center</a> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/blog/" data-target="menu.top">Blog</a> </li> </ul> <div class="v--only-mobile u-p-lg u-mt-auto u-mb-0"> <form action="https://app.knowledgebase.ai/?source_id=header_mobile_menu_form_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="navigation_mobile" data-action="track#send" class="o-input-group u-mb-lg" > <input type="email" name="email" class="" style="border-color: #767680;" placeholder="Enter your email" aria-label="Business Email" required> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="u-text-center"> <a href="https://app.knowledgebase.ai/?source_id=header_mobile_menu_form_login&source_type=website&source_url=https://www.knowledgebase.com/blog/" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="navigation_mobile" data-action="track#send" > Already a customer? <span class="u-text-primary">Log in</span> </a> </p> </div> </nav> <div class="c-navbar__actions"> <a href="https://app.knowledgebase.ai/?source_id=header_login&source_type=website&source_url=https://www.knowledgebase.com/blog/" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="Top Nav" data-action="track#send" class="c-btn v--sm v--secondary u-m-auto u-mr-sm" > Log in </a> <a href="https://app.knowledgebase.ai/?source_id=header_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Top Nav" data-action="track#send" class="c-btn v--sm v--signup u-m-auto" > Sign up free </a> </div> </div> </div> <div class="home-content u-pt-md u-Pb-lg"> <div class="o-container"> <div class="u-text-center u-Py-md"> <h1 class="u-text-p2 u-mb-0"> <span class="u-text-mark">KnowledgeBase blog</span> </h1> <p class="u-text-p5 u-mt-xl u-mb-0 u-maxw-8 u-mx-auto">Learn how to build a knowledge base that succeeds</p> </div><div class="u-flex u-justify-between u-items-start u-Mb-sm u-Pt-2xs"> <div class="u-hidden lg:u-block kb-blog-search u-maxw-6 u-w-full u-mx-auto" data-controller="algolia-search" data-app-id="QWAPZX0OJM" data-search-key="2062a0be5e3f72c03387888d0dcb8830" data-search-index="kb_blog" > <div class="u-maxw-6 u-relative" data-controller="search-input"> <div class="kb-blog-search__results u-rounded-b u-bg-white" data-target="algolia-search.resultsWrapper"> <div class="u-px-xl u-py-xs u-bg-gray-900 u-border-b kb-blog-search__count u-hidden" data-target="algolia-search.resultsCountWrapper"> <h2 class="u-text-p9-bold u-mb-0 "> <span data-target="algolia-search.resultsMax" class="u-hidden">Showing top <span data-target="algolia-search.resultsCount">0</span> results</span> <span data-target="algolia-search.resultsNumber"><span data-target="algolia-search.resultsCount">0</span> results found</span> </h2> </div> <div data-target="algolia-search.results" data-action="keydown->algolia-search#navigate"></div> </div> <input type="search" autocomplete="off" name="query" class="kb-blog-search__input" placeholder="Search articles, videos and updates" data-target="algolia-search.search search-input.searchInput" data-action="click->algolia-search#openResults keydown->algolia-search#jumpToFirstResult input->search-input#change" > <button class="kb-blog-search__clear v--hidden t-tooltip" title="Clear search" data-target="search-input.clear" data-action="click->search-input#clear" > <svg width="14" height="14" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Clear search</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M14 1.4L12.6 0 7 5.6 1.4 0 0 1.4 5.6 7 0 12.6 1.4 14 7 8.4l5.6 5.6 1.4-1.4L8.4 7 14 1.4z" fill="#ABABB1"/> </svg> <span class="t-tooltiptext-bottom">Clear search</span> </button> </div> </div> </div> <section> <h2 class="u-text-p5-bold u-mb-md">Recent articles (Page 9)</h2> <div class="home-recent home-grid"><div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-content-strategy.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-content-strategy.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-content-strategy.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-content-strategy.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-content-strategy.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-content-strategy.jpg 2x" alt="knowledge base content strategy" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">Dec 13</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-base-content-strategy/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Crafting a Knowledge Base Content Strategy to Fit Your Business Needs</a></h4> <p class="u-text-p7 u-mb-lg">Having a knowledge base content strategy as part of your business operations is more important than ever. It is, in its simplest form, a proactive approach towards... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-style-guide.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-style-guide.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-style-guide.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-style-guide.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-style-guide.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-style-guide.jpg 2x" alt="knowledge base style guide" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Dec 13</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-base-style-guide/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Writing with Clarity and Precision: Tips for Creating a Knowledge Base Style Guide</a></h4> <p class="u-text-p7 u-mb-lg">Welcome knowledge base writers! Are you looking for ways to make writing knowledge base articles easier and more fun? If so, then a knowledge base style guide is the... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/Knowledge-Base-vs-Wiki-Articles.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/Knowledge-Base-vs-Wiki-Articles.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/Knowledge-Base-vs-Wiki-Articles.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/Knowledge-Base-vs-Wiki-Articles.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/Knowledge-Base-vs-Wiki-Articles.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/Knowledge-Base-vs-Wiki-Articles.jpg 2x" alt="Knowledge Base vs Wiki Articles" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">12 min read</span> | <span class="u-mx-2xs">Dec 12</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-base-vs-wiki-articles/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Comparing Knowledge Base vs Wiki Articles [Pros & Cons]</a></h4> <p class="u-text-p7 u-mb-lg">Precisely what is the difference between a corporate wiki and an internal knowledge base? And which one should your organization use? This article will explore the... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/internal-knowledge-base.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/internal-knowledge-base.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/internal-knowledge-base.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/internal-knowledge-base.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/internal-knowledge-base.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/internal-knowledge-base.jpg 2x" alt="internal knowledge base" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">11 min read</span> | <span class="u-mx-2xs">Dec 12</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/internal-knowledge-base/" class="u-text-black v--no-underline kb-blog-link-overlay__a">The Only Guide to Internal Knowledge Base You Need to Read</a></h4> <p class="u-text-p7 u-mb-lg">Welcome to the internal knowledge base! This is a place where team members can share information and expertise with each other. The goal is to help everyone on the team... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div> <div class="u-Mb-lg"><div> <div class="u-rounded b--u-bg-purple-200 u-text-black u-Py-sm sm:u-Py-md md:u-Py-lg u-px-sm sm:u-Px-md md:u-Px-xl"> <div class="o-container"> <div class="md:u-flex u-items-center"> <div class="u-px-xl u-pr-xl md:u-pl-0 u-Mb-md md:u-mb-0"> <img src="/blog/subscribe.svg" alt="" style="max-width: 382px;" /> </div> <div class="md:u-pl-xl u-text-center md:u-text-left"> <h3 class="u-text-p3 u-mb-md">Stay tuned!</h3> <p class="u-text-p5">We’ll send you info about new lessons to your inbox. </p> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" class="" data-controller="track" data-track-category="Newsletter" data-track-action="Newsletter Subscription" data-track-label="Subscribe" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="002f7d9288"> <input type="hidden" name="tags" value="10619"> <input type="email" required autocapitalize="off" autocorrect="off" name="MERGE0" id="-MERGE0" class="u-text-p8 success-subscribe__input success-subscribe__email v--right u-basis-8 md:u-mr-md u-mb-md" placeholder="What's your email?"> <button type="submit" class="c-btn v--dark u-basis-4 u-w-full">Subscribe</button> </form> </div> </div> </div> </div> </div></div> <div class="home-recent home-grid"><div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Types-of-Knowledge-Definitions-and-Examples.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Types-of-Knowledge-Definitions-and-Examples.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Types-of-Knowledge-Definitions-and-Examples.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Types-of-Knowledge-Definitions-and-Examples.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Types-of-Knowledge-Definitions-and-Examples.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Types-of-Knowledge-Definitions-and-Examples.jpg 2x" alt="" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">Dec 09</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/types-of-knowledge/" class="u-text-black v--no-underline kb-blog-link-overlay__a">10 Types of Knowledge: Definitions and Examples</a></h4> <p class="u-text-p7 u-mb-lg">Customers are always looking for answers, and as a customer support specialist, you're the go-to person for providing those answers. But what kind of knowledge do you... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-vs-forum.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-vs-forum.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-vs-forum.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-vs-forum.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-vs-forum.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/knowledge-base-vs-forum.jpg 2x" alt="knowledge base vs forum" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">6 min read</span> | <span class="u-mx-2xs">Dec 09</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-base-vs-forum/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Finding Answers in the Knowledge Base vs Forum: Discovering Solutions</a></h4> <p class="u-text-p7 u-mb-lg">In the modern world, knowledge is power. Having access to accurate and up-to-date information can make all the difference in achieving success. For businesses, this... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/ai-powered-knowledge-base.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/ai-powered-knowledge-base.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/ai-powered-knowledge-base.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/ai-powered-knowledge-base.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/ai-powered-knowledge-base.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/ai-powered-knowledge-base.jpg 2x" alt="ai powered knowledge base" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">10 min read</span> | <span class="u-mx-2xs">Dec 08</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/ai-powered-knowledge-base/" class="u-text-black v--no-underline kb-blog-link-overlay__a">AI Powered Knowledge Base: Why Do You Need One?</a></h4> <p class="u-text-p7 u-mb-lg">Organizations are under constant pressure to do more with less. Every single business needs to meet this challenge, leverage new technology, optimize, and resolve... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/pexels-rodnae-productions-7948001.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/pexels-rodnae-productions-7948001.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/pexels-rodnae-productions-7948001.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/pexels-rodnae-productions-7948001.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/pexels-rodnae-productions-7948001.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/pexels-rodnae-productions-7948001.jpg 2x" alt="a man standing in front of a computer in kitchen" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">Dec 08</span> | <span class="u-ml-2xs"> Jasper Dunn </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-base-metrics/" class="u-text-black v--no-underline kb-blog-link-overlay__a">8 Knowledge Base Metrics You Need to Track</a></h4> <p class="u-text-p7 u-mb-lg">Metrics of performance are the lifeblood of business success - without them how would you measure if a project is actually successful or not? It's basically like trying... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div> <div class="u-Mt-lg md:u-Mt-xl md:u-Mb-md"> <ul class="kb-blog-pagination"> <li class="kb-blog-pagination__item kb-blog-pagination__previous "> <a href="/blog/8/"> <svg class="md:u-mr-sm" width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.58.52a.75.75 0 00-1.06-.1l-6 5a.75.75 0 000 1.16l6 5a.75.75 0 10.96-1.16L2.18 6l5.3-4.42a.75.75 0 00.1-1.06z" fill="#000"/> </svg> <span class="u-hidden md:u-inline">Previous</span> </a> </li><li class="kb-blog-pagination__item"> <a href="/blog/" class="">1</a> </li><li class="kb-blog-pagination__item u-hidden sm:u-block"> <a href="/blog/2/" class="">2</a> </li><li class="kb-blog-pagination__item u-hidden sm:u-block"> <a href="/blog/3/" class="">3</a> </li><li class="kb-blog-pagination__item"> <span>...</span> </li><li class="kb-blog-pagination__item u-hidden sm:u-block"> <a href="/blog/8/" class="">8</a> </li><li class="kb-blog-pagination__item"> <a href="/blog/9/" class="v--active">9</a> </li><li class="kb-blog-pagination__item"> <a href="/blog/10/" class="">10</a> </li><li class="kb-blog-pagination__item kb-blog-pagination__next " aria-label="Next"> <a href="/blog/10/"> <span class="u-hidden md:u-inline">Next</span> <svg class="md:u-ml-sm" width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M.17 11.23c.27.32.74.36 1.06.1l6-5a.75.75 0 000-1.16l-6-5a.75.75 0 00-.96 1.16l5.3 4.42-5.3 4.42a.75.75 0 00-.1 1.06z" fill="#000"/> </svg> </a> </li> </ul> </div> </section> <section> </section> </div> </div> <section class="u-bg-black u-text-white o-wrapper-xy"> <div class="o-container u-relative u-Py-lg md:u-Py-xl"> <div role="presentation" class="o-decor"> <img src="/blog/images/blob-prefooter-left.svg" alt="" width="173" height="311" loading="lazy" class="u-hidden md:u-block o-decor__item u-w-auto v--under v--left u-Mt-xl" style="width: 173px;"> <img src="/blog/images/blob-prefooter-right.svg" alt="" width="190" height="342" loading="lazy" class="u-hidden md:u-block o-decor__item u-w-auto u-w-auto v--under v--right u-Mt-xl" style="width: 190px;"> </div> <div class="u-relative"> <p class="u-maxw-9 u-mx-auto u-text-center u-text-p2 u-mb-lg u-mb-lg">Help your customers and support teams at the same time</p> <p class="u-maxw-9 u-mx-auto u-text-center u-text-p5 u-Mb-sm md:u-Mb-md">Empower your support team with an internal knowledge base and a 24/7 customer self-service center.</p> <form action="https://app.knowledgebase.ai/?source_id=prefooter_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="prefooter" data-action="track#send" > <div class="u-maxw-7 u-mx-auto u-flex u-flex-col sm:u-flex-row u-mb-lg"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup" style="height:58px;">Sign up free</button> </div> </form> <p class="u-mb-md u-mb-0 u-text-p6 u-text-center"> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Free 14-day trial </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> <span class="u-mr-md u-inline-block u-pb-0" data-target="logged-in.hide"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> 24/7 support </span> </p> </div> </div> </section> <section class="u-bg-gray-900 u-Py-lg u-border-t u-border-gray-800"> <div class="o-container u-maxw-10 u-mx-auto"> <h2 class="u-text-center u-Mb-md u-text-p5">Discover our <span class="u-text-p5-bold">Text</span> products</h2> <div class="o-columns v--three v--responsive"> <a href="https://www.livechat.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset"> <div class="u-Mr-xs"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M51.8 39a7.6 7.6 0 01-7.6 6.8H40L32 51v-5.2l8-5.2h4.2a2.3 2.3 0 002.4-2c.2-4 .2-8 0-12a2.2 2.2 0 00-2.2-2.1 138.7 138.7 0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="u-text-p7 u-mb-0"><span class="u-text-p7-bold">LiveChat</span> <br>Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset"> <div class="u-Mr-xs"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd1" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="u-text-p7 u-mb-0"><span class="u-text-p7-bold">ChatBot</span> <br>Automate customer service with AI</p> </a> <a href="https://www.helpdesk.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset"> <div class="u-Mr-xs"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd2)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M36 33.3l8.1-7.1H36c-2.9 0-5.8.1-8.5.3a2.2 2.2 0 00-2 2c-.2 1.7-.3 3.8-.3 6v1c0 2.2 0 4.3.2 6a2.2 2.2 0 002.1 2c5.7.4 11.3.4 17 0a2.2 2.2 0 002-2c.2-1.6.3-3.6.3-5.6l5.2-4.5v4.5l-.2 6a7.4 7.4 0 01-7 6.8 118.6 118.6 0 01-17.7 0 7.4 7.4 0 01-6.9-6.8 83 83 0 01-.2-6.3v-1.2l.2-6.3a7.4 7.4 0 017-6.8C30 21.1 33 21 36 21h16v5.2L36 40.1l-7.5-6.5 4-3.4 3.5 3z" fill="#2FC774"/><defs><filter id="filter0_dd2" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="u-text-p7 u-mb-0"><span class="u-text-p7-bold">HelpDesk</span> <br>Support customers with tickets</p> </a> </div> </div> </section> <footer class="u-bg-gray-100 u-text-white"> <div class="u-border-b u-border-t b--u-pt-8 u-border-gray-200"> <div class="o-container-xl"> <nav class="u-flex u-flex-wrap b--u-mb-4 u-items-start"> <div class="u-flex-1 u-basis-12 md:u-basis-4 lg:u-basis-3 b--u-mb-3 u-flex md:u-block u-items-center"> <div> <a href="/" class="u-maxw-3 u-block b--u-mb-2"> <img src="/blog/images/logo-dark-mode.svg" alt="KnowledgeBase logo" class="b--sm:u-pr-4" width="214"> </a> <p class="u-text-sm b--sm:u-pr-4">Guide and educate customers</p> </div> </div> <div class="u-flex u-flex-wrap u-flex-1 u-basis-12 md:u-basis-8 xl:u-basis-9"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Product</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://app.knowledgebase.ai/?source_id=footer_product_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" target="_blank" rel="noopener" class="u-text-xs c-link v--reset u-block" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Footer - Product: Free Trial" data-action="track#send" > Free Trial </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/r/pricing/" class="u-text-xs c-link v--reset u-block" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="u-text-xs c-link v--reset u-block" >Features</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/#knowledge-management" class="u-text-xs c-link v--reset u-block" >Knowledge Management</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/#knowledge-visualization" class="u-text-xs c-link v--reset u-block" >Knowledge Visualisation</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/#reporting" class="u-text-xs c-link v--reset u-block" >Reporting</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/livechat/" class="u-text-xs c-link v--reset u-block" >LiveChat Integration</a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Solutions</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customer-support-knowledge-base/" class="u-text-xs c-link v--reset u-block" >For Support Teams</a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Resources</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/help/" class="u-text-xs c-link v--reset u-block" >Help Center</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://www.text.com/press/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Press</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/blog/" class="u-text-xs c-link v--reset u-block" >Blog</a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Text Company</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://text.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_content=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">About <span class='b--u-text-bold'>Text</span></a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://www.text.com/careers/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Careers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="javascript:LC_API.open_chat_window();" class="u-text-xs c-link v--reset u-block" >Chat With Us</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://incubator.text.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_content=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Text Incubator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/legal/" class="u-text-xs c-link v--reset u-block" >Legal</a> </li> </ul> </div> </div> </nav> <div class="u-flex sm:u-items-center lg:u-justify-between u-flex-col lg:u-flex-row b--u-mb-6 b--md:u-mb-12 b--lg:u-mb-8"> <div> <div class="u-hidden md:u-flex u-items-center u-flex-col md:u-flex-row b--u-mb-4 lg:u-mb-0"> <p class="u-text-sm b--u-text-bold b--u-mb-3 b--md:u-mb-0.25 b--u-mr-4">Start your free trial</p> <div class="u-hidden md:u-block u-mb-4 lg:u-mb-0"> <a href="https://app.knowledgebase.ai/?source_id=footer_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" class="c-btn v--sm v--signup" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="footer" data-action="track#send" >Sign up free</a> </div> <div class="md:u-hidden u-flex u-items-center u-mb-6 md:u-mb-0"> <a href="https://app.knowledgebase.ai/?source_id=footer_mobile_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" class="c-btn v--signup u-w-full u-maxw-3 u-mx-auto" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="footer_mobile" data-action="track#send" >Sign up free</a> </div> </div> </div> <div class="u-maxw-5 u-mx-auto lg:u-mr-0"> <div class="b--o-grid b--o-grid--gap-6 b--md:o-grid--gap-4 b--o-grid--4 b--sm:o-grid--8"> <a href="https://twitter.com/KnowledgeBaseAI" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="20" xmlns="http://www.w3.org/2000/svg"><path d="M21.2 3A5 5 0 0 0 23.3.5c-1 .5-2 1-3 1.2A5 5 0 0 0 11.7 6 14 14 0 0 1 1.7 1a4.9 4.9 0 0 0 1.5 6.6c-.8 0-1.6-.3-2.2-.6a5 5 0 0 0 4 4.8 5 5 0 0 1-2.3.1 5 5 0 0 0 4.6 3.5 9.9 9.9 0 0 1-7.3 2A14 14 0 0 0 21.5 4.9 10 10 0 0 0 24 2.3c-.9.4-1.8.7-2.8.8z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.linkedin.com/showcase/knowledgebaseai/" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M20.45 20.45H16.9v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.95v5.66H9.35V9h3.41v1.56h.05a3.74 3.74 0 0 1 3.37-1.85c3.6 0 4.27 2.37 4.27 5.46v6.28zM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13zM3.55 20.45h3.57V9H3.55v11.45zM22.22 0H1.77C.79 0 0 .77 0 1.73v20.54C0 23.22.8 24 1.77 24h20.45c.98 0 1.78-.78 1.78-1.73V1.73C24 .77 23.2 0 22.22 0z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.facebook.com/knowledgebaseapp/" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M22.7 0H1.3C.6 0 0 .6 0 1.3v21.4c0 .7.6 1.3 1.3 1.3h11.5v-9.3H9.7v-3.6h3.1V8.4c0-3 2-4.8 4.7-4.8 1 0 1.8 0 2.8.2V7h-2c-1.4 0-1.7.7-1.7 1.8V11h3.6l-.5 3.6h-3.1V24h6c.8 0 1.4-.6 1.4-1.3V1.3c0-.7-.6-1.3-1.3-1.3z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.youtube.com/livechat?sub_confirmation=1" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" id="icon-youtube" aria-labelledby="icon-youtube-title"> <title id="icon-youtube-title">YouTube</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M9.5 15.6V8.8l6.5 3.4-6.5 3.4Zm14.3-8s-.3-1.6-1-2.3c-1-1-2-1-2.4-1C17 4 12 4 12 4s-5 0-8.4.2c-.5.1-1.5.1-2.4 1-.7.8-1 2.5-1 2.5L0 11.5v1.9c0 2 .2 3.9.2 3.9s.3 1.6 1 2.4c1 1 2.1.9 2.6 1 2 .2 8.2.2 8.2.2s5 0 8.4-.2c.5 0 1.5 0 2.4-1 .7-.8 1-2.4 1-2.4l.2-4v-1.8l-.2-3.8Z" fill="currentColor"/> </svg></a> <a href="https://www.instagram.com/livechat/" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M12 0c3.26 0 3.67.01 4.95.07a8.8 8.8 0 0 1 2.91.56c.79.3 1.46.72 2.13 1.38a5.88 5.88 0 0 1 1.38 2.13c.3.76.5 1.64.56 2.91.06 1.28.07 1.7.07 4.95 0 3.26-.01 3.67-.07 4.95a8.8 8.8 0 0 1-.56 2.91c-.3.79-.72 1.46-1.38 2.13a5.88 5.88 0 0 1-2.13 1.38c-.76.3-1.64.5-2.91.56-1.28.06-1.7.07-4.95.07-3.26 0-3.67-.01-4.95-.07a8.8 8.8 0 0 1-2.91-.56 5.88 5.88 0 0 1-2.13-1.38 5.88 5.88 0 0 1-1.38-2.13 8.8 8.8 0 0 1-.56-2.91A85.12 85.12 0 0 1 0 12c0-3.26.01-3.67.07-4.95a8.8 8.8 0 0 1 .56-2.91c.3-.79.72-1.46 1.38-2.13A5.88 5.88 0 0 1 4.14.63 8.8 8.8 0 0 1 7.05.07C8.33.01 8.75 0 12 0zm4.85 2.23A83.28 83.28 0 0 0 12 2.16c-3.2 0-3.58.01-4.85.07-1.17.06-1.8.25-2.23.42-.56.21-.96.47-1.38.9-.42.41-.68.81-.9 1.37a6.64 6.64 0 0 0-.4 2.23A83.28 83.28 0 0 0 2.15 12c0 3.2.01 3.58.07 4.85.06 1.17.25 1.8.42 2.23.21.56.47.96.9 1.38.41.42.81.68 1.37.9.43.16 1.06.35 2.23.4 1.27.07 1.65.08 4.85.08 3.2 0 3.58-.01 4.85-.07a6.64 6.64 0 0 0 2.23-.42c.56-.21.96-.47 1.38-.9.42-.41.68-.81.9-1.37.16-.43.35-1.06.4-2.23.07-1.27.08-1.65.08-4.85 0-3.2-.01-3.58-.07-4.85a6.64 6.64 0 0 0-.42-2.23 3.72 3.72 0 0 0-.9-1.38 3.72 3.72 0 0 0-1.37-.9 6.64 6.64 0 0 0-2.23-.4zM12 5.83a6.16 6.16 0 1 1 0 12.33 6.16 6.16 0 0 1 0-12.32zM12 16a4 4 0 1 1 0-8 4 4 0 0 1 0 8zm7.85-10.4a1.44 1.44 0 1 1-2.88 0 1.44 1.44 0 0 1 2.88 0z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.producthunt.com/posts/knowledge-base" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M13.6 8.4a1.8 1.8 0 1 1 0 3.6h-3.4V8.4h3.4zm0 6a4.2 4.2 0 1 0 0-8.4H7.8v12h2.4v-3.6h3.4zM12 0a12 12 0 1 1 0 24 12 12 0 0 1 0-24z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://dribbble.com/livechat" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M20 5.5c-.3.3-2 2.5-5.8 4a30.8 30.8 0 0 1 1 2 24 24 0 0 1 7 .4c0-2.4-.8-4.6-2.3-6.4M9.6 2.1c.3.3 2.1 2.9 3.8 6 3.7-1.4 5.2-3.5 5.4-3.8a10.2 10.2 0 0 0-9.2-2.2M2 9.9c.4 0 4.6 0 9.4-1.2-1.7-3-3.5-5.6-3.8-6-2.8 1.4-5 4-5.6 7.2m2.4 9a16.3 16.3 0 0 1 8.7-7 34 34 0 0 0-.8-1.7c-5.1 1.6-10.1 1.5-10.5 1.5v.3c0 2.6 1 5 2.6 6.9M16 21.5c-.1-1-.7-4-2.2-7.8a14 14 0 0 0-8 6.4A10.2 10.2 0 0 0 16 21.5m6.1-7.9a15 15 0 0 0-6.4-.4c1.4 3.7 2 6.7 2 7.3 2.3-1.5 4-4 4.4-6.9M12 24a12 12 0 1 1 0-24 12 12 0 0 1 0 24" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://github.com/livechat" class="u-text-white hover:u-text-gray-800" ><svg width="25" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M23.2 6.1A12.3 12.3 0 0 0 12.4 0 12.3 12.3 0 0 0 1.7 6.1 12 12 0 0 0 0 12.3c0 2.7.8 5 2.4 7.2C4 21.7 6 23.2 8.5 24l.6-.1c.2-.2.3-.3.3-.5a365.7 365.7 0 0 0 0-2.3H9l-1 .1a7 7 0 0 1-1-.1c-.4 0-.8-.2-1.1-.5a2 2 0 0 1-.8-1l-.1-.3a4 4 0 0 0-.5-.8 2 2 0 0 0-.7-.7h-.1a1.2 1.2 0 0 1-.4-.5v-.1L4 17h.3l.8.4c.3.2.6.5.8.9.2.4.5.7.9 1 .3.2.7.3 1 .3h1l.7-.3c0-.7.3-1.3.8-1.7-.7 0-1.2-.1-1.7-.3-.5 0-1-.3-1.5-.6a4.3 4.3 0 0 1-2.2-2.7 8 8 0 0 1-.3-2.4c0-1.3.4-2.4 1.3-3.3-.4-1-.4-2.1 0-3.3.4-.1.9 0 1.5.2a9.8 9.8 0 0 1 2 1 11.6 11.6 0 0 1 6.2 0l.7-.3 1.4-.7c.6-.2 1-.3 1.4-.2.4 1.2.5 2.3 0 3.3 1 .9 1.4 2 1.4 3.3A8 8 0 0 1 20 14a5 5 0 0 1-.8 1.7l-1.3 1c-.6.3-1 .5-1.6.6-.5.2-1 .3-1.6.3.5.5.8 1.3.8 2.3v3.4c0 .2 0 .3.2.5h.7a12.2 12.2 0 0 0 8.5-11.6 12 12 0 0 0-1.7-6.2z" fill="currentColor" fill-rule="evenodd"/></svg> </a> </div> </div> </div> </div> </div> <div class="o-container-xl u-text-gray-700"> <div class="b--u-py-3"> <p class="u-text-p9 u-mb-0 u-pb-0" style="color: inherit;">Copyright © 2025 Text, Inc. All rights reserved</p> <div class="b--u-pt-3"> <p class="u-text-p9 u-mb-0 u-pb-0" style="color: inherit"> We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. By accessing our website, interacting with our Services, you agree to let us and our partners employ cookies and similar technologies on your computer or devices. Click the <a href="/legal/cookies-policy/" class="b--u-text-bold" style="color: inherit;">Cookies Policy</a> to check how you can control the use of them through your device. To understand how we process your data, including through cookies, and different forms of interactions with us, please read our <a href="/legal/privacy-policy/" class="b--u-text-bold" style="color: inherit;">Privacy Policy</a>. </p> </div> </div> </div> </footer> <script id="search-results-item" type="text/template"> <a href="{{ relpermalink }}" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search Result Link" data-track-label="{{ relpermalink }} ({{ query }})" data-action="track#send" > <div class="u-basis-2 u-relative">{{#video}} <img src="/blog/icons/play.svg" class="kb-blog-search__result__play" alt="Play" width="48"> {{/video}} <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" media="(min-width: 64rem)" > <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_75,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_150,c_fill/{{ featured_image }} 2x" > <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" alt="{{ title }}" class="u-rounded-sm" > </picture> </div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">{{ title }}</h3> <p class="u-text-p8 u-mb-0">{{ summary }}</p> </div> </a> </script> <script id="search-results-empty" type="text/template"> <div class="kb-blog-search__result u-px-xl u-py-sm u-text-left u-flex"> <div class="u-basis-2 u-flex u-items-center"> <img src="/blog/images/no-results.png" alt="" width="59" height="54" class="kb-blog-search__no-result"> </div> <div class="u-basis-10 u-pl-lg"> <h3 class="u-text-p6-bold u-mb-2xs"> Sorry, we can’t find <mark>‘{{ query }}’</mark> </h3> <p class="u-text-p7 u-mb-0">But don’t worry, you may be intrested with these articles:</p> </div> </div> <div class="u-px-xl u-py-xs u-bg-gray-900 u-border-t u-border-b"> <h2 class="u-text-p9-bold u-mb-0 ">POPULAR TOPICS</h2> </div> <a href="/blog/how-to-organize-a-knowledge-base/" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search No Results Link" data-track-label="/blog/how-to-organize-a-knowledge-base/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/How-to-Organize-a-Knowledge-Base.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/How-to-Organize-a-Knowledge-Base.jpg 2x" alt="How to Organize a Knowledge Base" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">Learn How to Organize a Knowledge Base for Better Accessibility</h3> <p class="u-text-p8">Having a comprehensive knowledge base is essential for any organization that wants to ensure easy...</p> </div> </a> <a href="/blog/what-is-knowledge-base-architecture/" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search No Results Link" data-track-label="/blog/what-is-knowledge-base-architecture/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/01/What-is-Knowledge-Base-Architecture.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/01/What-is-Knowledge-Base-Architecture.jpg 2x" alt="a hand holding a pencil over a sheet of paper" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">What is Knowledge Base Architecture?</h3> <p class="u-text-p8">Do you ever feel like there's a missing puzzle piece in your knowledge base architecture? If so,...</p> </div> </a> <a href="/blog/understanding-software-documentation-types-and-best-practices/" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search No Results Link" data-track-label="/blog/understanding-software-documentation-types-and-best-practices/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/12/Understanding-Software-Documentation-Types-and-Best-Practices.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/12/Understanding-Software-Documentation-Types-and-Best-Practices.jpg 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">Understanding Software Documentation: Types and Best Practices</h3> <p class="u-text-p8">In the contemporary era, the Internet serves as a vast repository of knowledge, enabling universal...</p> </div> </a> </script> <script type="text/javascript"> window.process = { env: { DEBUG: undefined }, }; </script> <script type="text/javascript"> (function (e, t) { var n = e.amplitude || { _q: [], _iq: {} }; var r = t.createElement("script") ; r.type = "text/javascript"; r.async = true ; r.src = "https://cdn.amplitude.com/libs/amplitude-4.2.1-min.gz.js" ; r.onload = function () { if (e.amplitude.runQueuedFunctions) { e.amplitude.runQueuedFunctions() } else { console.log("[Amplitude] Error: could not load SDK") } } ; var i = t.getElementsByTagName("script")[0]; i.parentNode.insertBefore(r, i) ; function s(e, t) { e.prototype[t] = function () { this._q.push([t].concat(Array.prototype.slice.call(arguments, 0))); return this } } var o = function () { this._q = []; return this } ; var a = ["add", "append", "clearAll", "prepend", "set", "setOnce", "unset"] ; for (var u = 0; u < a.length; u++) { s(o, a[u]) } n.Identify = o; var c = function () { this._q = [] ; return this } ; var l = ["setProductId", "setQuantity", "setPrice", "setRevenueType", "setEventProperties"] ; for (var p = 0; p < l.length; p++) { s(c, l[p]) } n.Revenue = c ; var d = ["init", "logEvent", "logRevenue", "setUserId", "setUserProperties", "setOptOut", "setVersionName", "setDomain", "setDeviceId", "setGlobalUserProperties", "identify", "clearUserProperties", "setGroup", "logRevenueV2", "regenerateDeviceId", "logEventWithTimestamp", "logEventWithGroups", "setSessionId", "resetSessionId"] ; function v(e) { function t(t) { e[t] = function () { e._q.push([t].concat(Array.prototype.slice.call(arguments, 0))) } } for (var n = 0; n < d.length; n++) { t(d[n]) } } v(n); n.getInstance = function (e) { e = (!e || e.length === 0 ? "$default_instance" : e).toLowerCase() ; if (!n._iq.hasOwnProperty(e)) { n._iq[e] = { _q: [] }; v(n._iq[e]) } return n._iq[e] } ; e.amplitude = n })(window, document); amplitude.getInstance().init("c83edee88f489aa6efe5276daf693d29"); </script> <script type="text/javascript" defer src="/blog/js/main.min.8307f79209c3266c9969add35997f96864a49499e3b7001bf63dc5925ebda722.js"></script> <script> window.__lc = window.__lc || {}; window.__lc.license = 1520; ;(function(n,t,c){function i(n){return e._h?e._h.apply(null,n):e._q.push(n)}var e={_q:[],_h:null,_v:"2.0",on:function(){i(["on",c.call(arguments)])},once:function(){i(["once",c.call(arguments)])},off:function(){i(["off",c.call(arguments)])},get:function(){if(!e._h)throw new Error("[LiveChatWidget] You can't use getters before load.");return i(["get",c.call(arguments)])},call:function(){i(["call",c.call(arguments)])},init:function(){var n=t.createElement("script");n.async=!0,n.type="text/javascript",n.src="https://cdn.livechatinc.com/tracking.js",t.head.appendChild(n)}};!n.__lc.asyncInit&&e.init(),n.LiveChatWidget=n.LiveChatWidget||e}(window,document,[].slice)) window.LiveChatWidget?.on("ready", () => { const customerData = window.LiveChatWidget.get("customer_data"); window.LiveChatWidget.call("update_session_variables", { og_cv_is_returning: customerData.isReturning ? "true" : "false", }); }); </script> <noscript><a href="https://www.livechatinc.com/chat-with/1520/" rel="nofollow">Chat with us</a>, powered by <a href="https://www.livechatinc.com/?welcome" rel="noopener nofollow" target="_blank">LiveChat</a></noscript> </body> </html>