CINXE.COM
Blog | KnowledgeBase
<!DOCTYPE html> <html lang="en"> <head><meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <title>Blog | KnowledgeBase</title> <meta name="description" content="Learn how to build a knowledge base that succedes"> <link rel="canonical" href="https://www.knowledgebase.com/blog/"> <script type="application/ld+json"> { "@context": "https://schema.org", "@graph": [{"@context":"https://schema.org","@type":"Corporation","brand":"KnowledgeBase Blog","name":"KnowledgeBase","sameAs":["https://www.facebook.com/knowledgebaseapp","https://twitter.com/KnowledgeBaseAI"],"url":"https://www.knowledgebase.com/blog/"}] } </script> <link rel="icon" href="/blog/favicon.ico"> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="website" /> <meta property="og:title" content="Blog | KnowledgeBase" /> <meta property="og:description" content="Learn how to build a knowledge base that succedes" /> <meta property="og:url" content="https://www.knowledgebase.com/blog/" /> <meta property="og:site_name" content="KnowledgeBase Blog" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:description" content="Learn how to build a knowledge base that succedes" /> <meta name="twitter:title" content="Blog | KnowledgeBase" /> <meta name="twitter:site" content="@KnowledgeBaseAI" /> <meta property="og:image" content="https://www.knowledgebase.com/blog/images/og-image.61a5aaf608859b017721c71ab2ef7d8575967f88757b562dc84765d56713fbd7.jpg" /> <meta name="twitter:image" content="https://www.knowledgebase.com/blog/images/og-image.61a5aaf608859b017721c71ab2ef7d8575967f88757b562dc84765d56713fbd7.jpg" /> <link rel="preconnect" href="https://res.cloudinary.com"> <script> scrollOffsetFunction = function() { var navElements = document.getElementsByClassName("c-navbar"); if (typeof navElements[0] !== "undefined") { var navRect = navElements[0].getBoundingClientRect(); var navStyle = getComputedStyle(navElements[0]); if (navStyle.position === "sticky" || navStyle.position === "fixed") { return navRect.bottom - navRect.top + 30; } } return 0; } </script> <script> (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-5JDPXSM'); </script> <link rel="stylesheet" href="/blog/dist/css/main.min.2bcca5c6d8c7d5f1387678ba92a03a54cce2e7895ef25108a506f2d19f6d9195.css"> </head><body > <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5JDPXSM" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script type="text/javascript"> (function(window, document, dataLayerName, id) { window[dataLayerName]=window[dataLayerName]||[],window[dataLayerName].push({start:(new Date).getTime(),event:"stg.start"});var scripts=document.getElementsByTagName('script')[0],tags=document.createElement('script'); function stgCreateCookie(a,b,c){var d="";if(c){var e=new Date;e.setTime(e.getTime()+24*c*60*60*1e3),d="; expires="+e.toUTCString()}document.cookie=a+"="+b+d+"; path=/"} var isStgDebug=(window.location.href.match("stg_debug")||document.cookie.match("stg_debug"))&&!window.location.href.match("stg_disable_debug");stgCreateCookie("stg_debug",isStgDebug?1:"",isStgDebug?14:-1); var qP=[];dataLayerName!=="dataLayer"&&qP.push("data_layer_name="+dataLayerName),isStgDebug&&qP.push("stg_debug");var qPString=qP.length>0?("?"+qP.join("&")):""; tags.async=!0,tags.src="//livechat.containers.piwik.pro/"+id+".js"+qPString,scripts.parentNode.insertBefore(tags,scripts); !function(a,n,i){a[n]=a[n]||{};for(var c=0;c<i.length;c++)!function(i){a[n][i]=a[n][i]||{},a[n][i].api=a[n][i].api||function(){var a=[].slice.call(arguments,0);"string"==typeof a[0]&&window[dataLayerName].push({event:n+"."+i+":"+a[0],parameters:[].slice.call(arguments,1)})}}(i[c])}(window,"ppms",["tm","cm"]); })(window, document, 'dataLayer', '28a0a095-db17-4f24-8d11-19c9de6721cc'); </script><noscript><iframe src="//livechat.containers.piwik.pro/28a0a095-db17-4f24-8d11-19c9de6721cc/noscript.html" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <aside class="u-border-b lg:u-block u-border-gray-900" hidden> <div class="u-flex u-justify-center"> <p class="u-text-p9 b--u-text-black-500 u-my-sm u-Mr-xs">Discover <a href="https://text.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__text u-text-p9 b--u-text-white-200 b--hover:u-text-black b--u-text-bold u-hover-none" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</p> <a href="https://www.livechat.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__livechat u-flex u-flex-row u-items-center v--no-underline u-Mr-xs" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on LiveChat" data-action="click->track#send"> <svg width="16" height="16" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M15.2 10c-.1.9-.5 1.8-1.2 2.4-.7.7-1.5 1-2.5 1h-2L5.7 16v-2.6l3.8-2.6h2c.3 0 .6 0 .8-.3.2-.2.4-.5.4-.8v-6l-.3-.7a1 1 0 00-.7-.3 63.2 63.2 0 00-8.1 0 1 1 0 00-.7.4c-.2.1-.3.4-.3.7-.2 2-.2 4 0 6 0 .3.1.5.3.7.3.2.5.3.8.3h2v2.6h-2c-.9 0-1.8-.3-2.4-1C.6 11.8.2 11 0 10 0 8 0 5.7 0 3.5c0-.8.5-1.7 1-2.3.7-.6 1.5-1 2.3-1a57 57 0 018.4 0c.9 0 1.7.4 2.3 1 .6.6 1 1.5 1 2.4.2 2 .2 4.2 0 6.3z" fill="#C6C6CA"/></svg> <p class="u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">LiveChat</span> - Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__chatbot u-flex u-flex-row u-items-center v--no-underline u-Mr-xs" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on ChatBot" data-action="click->track#send"> <svg width="16" height="16" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M11.8 6.3v1.5a.6.6 0 01-.3.6c-1.1.5-2.3.8-3.5.8-1.2 0-2.4-.3-3.5-.8a.6.6 0 01-.3-.6V6.3a.4.4 0 01.6-.4c1 .4 2 .7 3.2.7 1 0 2.2-.3 3.2-.7a.4.4 0 01.6.4z" fill="#C6C6CA"/><path d="M15.9 10a3.8 3.8 0 01-3.8 3.4H10L6 16v-2.6l4-2.6H12a1.2 1.2 0 001.2-1v-6a1.1 1.1 0 00-1-1 69.4 69.4 0 00-8.5 0 1.1 1.1 0 00-1 1c-.2 2-.2 4-.1 6a1.2 1.2 0 001.2 1h2v2.6H4A3.8 3.8 0 010 9.9a48 48 0 010-6.4A3.7 3.7 0 013.6.2a62.5 62.5 0 018.8 0A3.7 3.7 0 0116 3.6a48 48 0 010 6.3z" fill="#C6C6CA"/></svg> <p class="u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">ChatBot</span> - Automate customer service with AI</p> </a> <a href="https://www.helpdesk.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbar" target="_blank" class="c-productbar__helpdesk u-flex u-flex-row u-items-center v--no-underline" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on HelpDesk" data-action="click->track#send"> <svg width="17" height="14" fill="none" style="margin-right: 3px;" xmlns="http://www.w3.org/2000/svg"><path d="M8 6.1l4.1-3.5h-4l-4.3.1a1.1 1.1 0 00-1 1l-.2 3v.6l.1 3a1.1 1.1 0 001 1h8.6a1.1 1.1 0 001-1l.1-2.8L16 5.2v5.3a3.7 3.7 0 01-3.5 3.3 59.5 59.5 0 01-9 0 3.7 3.7 0 01-3.4-3.4L0 7.3v-.6l.1-3.1A3.7 3.7 0 013.6.2L8 0h8v2.6l-8 7-3.7-3.3 2-1.7L8 6.1z" fill="#C6C6CA"></path></svg> <p class="u-text-p9 u-mb-0 u-text-gray-700"><span class="c-productbar__name u-text-gray-700">HelpDesk</span> - Support customers with tickets</p> </a> </div> </aside> <div class="c-navbar u-border-b u-border-gray-900" data-controller="show logged-in"> <div class="c-navbar__content"> <div> <a href="/" class="c-navbar__logo"><img src="/blog/images/logo.svg" alt="KnowledgeBase logo" class="" width="214"></a> </div> <button class="c-navbar__button " aria-expanded="false" data-action="show#toggle"> <span data-target="show.content">Menu</span> <span hidden data-target="show.content">Close</span> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 17 16" width="20" class="u-ml-xs"> <g fill="none" stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2"> <path d="M1 3.5h15" class="c-navbar__button__bar" /> <path d="M1 8h15" class="c-navbar__button__bar" /> <path d="M1 12.5h15" class="c-navbar__button__bar" /> </g> </svg> </button> <nav class="c-menu lg:u-ml-2xl" data-controller="menu" data-target="show.content" hidden> <ul> <li data-target="menu.root"> <div class="c-menu__item v--top" data-target="menu.top">Product<span class="c-menu__arrow"> <svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M12.6666 6L7.99992 10.6667L3.33325 6" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span></div> <div class="c-menu__sub v--button " style="width: 40rem"> <div class="c-menu__split"> <div> <p class="c-menu__header u-mt-1"><a href="/features/" data-target="menu.top">Features</a></p> <ul> <li> <a href="/features/#knowledge-management" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="20" height="17" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M10 2.3A8.2 8.2 0 0114.5 1c1.7 0 3.3.5 4.5 1.3v13a8.2 8.2 0 00-4.5-1.3c-1.7 0-3.3.5-4.5 1.3m0-13v13-13zm0 0A8.2 8.2 0 005.5 1C3.8 1 2.2 1.5 1 2.3v13A8.2 8.2 0 015.5 14c1.7 0 3.3.5 4.5 1.3v-13z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </div> <div class="u-mt-2xs u-basis-11">Knowledge Management</div> </a> </li> <li> <a href="/features/#knowledge-visualization" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="22" height="16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M14 8a3 3 0 11-6 0 3 3 0 016 0v0z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M1.5 8a10 10 0 0119 0 10 10 0 01-19 0z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </div> <div class="u-mt-2xs u-basis-11">Knowledge Visualisation</div> </a> </li> <li> <a href="/features/#reporting" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="20" height="20" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9 1a9 9 0 1010 10H9V1z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/><path d="M18.5 7H13V1.5A9 9 0 0118.5 7z" stroke="#1B1B20" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </div> <div class="u-mt-2xs u-basis-11">Reporting</div> </a> </li> <li> <a href="/integrations/livechat/" class="c-menu__item u-flex u-items-center"> <div class="u-hidden lg:u-block u-basis-2 u-pr-sm"> <svg class="u-block u-mx-auto" width="24" height="24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M23.9 15A5.7 5.7 0 0118 20H15L9 24v-3.9l6-3.9H18a1.8 1.8 0 001.9-1.6v-9a1.7 1.7 0 00-1.7-1.5 104.1 104.1 0 00-12.7 0 1.7 1.7 0 00-1.5 1.5c-.3 3-.3 6 0 9a1.8 1.8 0 001.7 1.6H9v3.9H5.8a5.7 5.7 0 01-5.7-5.2 72 72 0 010-9.6 5.6 5.6 0 015.3-5 93.7 93.7 0 0113.2 0 5.6 5.6 0 015.2 5 72 72 0 010 9.6z" fill="#FF5100"/></svg> </div> <div class="u-mt-2xs u-basis-11">LiveChat Integration</div> </a> </li> </ul> </div> <div> <p class="c-menu__header u-mt-1">Solutions</p> <ul> <li> <a href="/customer-support-knowledge-base/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> KnowledgeBase for Support Teams </a> <a href="/r/saas-knowledge-base/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> SaaS Knowledge Base </a> <a href="/r/ai-customer-service/" class="c-menu__item u-flex u-items-start"> <span class="c-menu__icon"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M5.1 17.8a14 14 0 0113.8 0M15 10a3 3 0 11-6 0 3 3 0 016 0zm6 2a9 9 0 11-18 0 9 9 0 0118 0z" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> AI Knowledge Base </a> </li> </ul> </div> </div> </div> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/r/pricing/" data-target="menu.top">Pricing</a> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/help/" data-target="menu.top">Help Center</a> </li> <li data-target="menu.root"> <a class="c-menu__item v--top" href="/blog/" data-target="menu.top">Blog</a> </li> </ul> <div class="v--only-mobile u-p-lg u-mt-auto u-mb-0"> <form action="https://app.knowledgebase.ai/?source_id=header_mobile_menu_form_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="navigation_mobile" data-action="track#send" class="o-input-group u-mb-lg" > <input type="email" name="email" class="" style="border-color: #767680;" placeholder="Enter your email" aria-label="Business Email" required> <div class="o-input-group__append"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="u-text-center"> <a href="https://app.knowledgebase.ai/?source_id=header_mobile_menu_form_login&source_type=website&source_url=https://www.knowledgebase.com/blog/" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="navigation_mobile" data-action="track#send" > Already a customer? <span class="u-text-primary">Log in</span> </a> </p> </div> </nav> <div class="c-navbar__actions"> <a href="https://app.knowledgebase.ai/?source_id=header_login&source_type=website&source_url=https://www.knowledgebase.com/blog/" data-controller="track" data-track-category="Log In Button" data-track-action="Instant Login" data-track-label="Top Nav" data-action="track#send" class="c-btn v--sm v--secondary u-m-auto u-mr-sm" > Log in </a> <a href="https://app.knowledgebase.ai/?source_id=header_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Top Nav" data-action="track#send" class="c-btn v--sm v--signup u-m-auto" > Sign up free </a> </div> </div> </div> <div class="home-content u-pt-md u-Pb-lg"> <div class="o-container"> <div class="u-text-center u-Py-md"> <h1 class="u-text-p2 u-mb-0"> <span class="u-text-mark">KnowledgeBase blog</span> </h1> <p class="u-text-p5 u-mt-xl u-mb-0 u-maxw-8 u-mx-auto">Learn how to build a knowledge base that succeeds</p> </div><div class="u-flex u-justify-between u-items-start u-Mb-sm u-Pt-2xs"> <div class="u-hidden lg:u-block kb-blog-search u-maxw-6 u-w-full u-mx-auto" data-controller="algolia-search" data-app-id="QWAPZX0OJM" data-search-key="2062a0be5e3f72c03387888d0dcb8830" data-search-index="kb_blog" > <div class="u-maxw-6 u-relative" data-controller="search-input"> <div class="kb-blog-search__results u-rounded-b u-bg-white" data-target="algolia-search.resultsWrapper"> <div class="u-px-xl u-py-xs u-bg-gray-900 u-border-b kb-blog-search__count u-hidden" data-target="algolia-search.resultsCountWrapper"> <h2 class="u-text-p9-bold u-mb-0 "> <span data-target="algolia-search.resultsMax" class="u-hidden">Showing top <span data-target="algolia-search.resultsCount">0</span> results</span> <span data-target="algolia-search.resultsNumber"><span data-target="algolia-search.resultsCount">0</span> results found</span> </h2> </div> <div data-target="algolia-search.results" data-action="keydown->algolia-search#navigate"></div> </div> <input type="search" autocomplete="off" name="query" class="kb-blog-search__input" placeholder="Search articles, videos and updates" data-target="algolia-search.search search-input.searchInput" data-action="click->algolia-search#openResults keydown->algolia-search#jumpToFirstResult input->search-input#change" > <button class="kb-blog-search__clear v--hidden t-tooltip" title="Clear search" data-target="search-input.clear" data-action="click->search-input#clear" > <svg width="14" height="14" fill="none" xmlns="http://www.w3.org/2000/svg"> <title>Clear search</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M14 1.4L12.6 0 7 5.6 1.4 0 0 1.4 5.6 7 0 12.6 1.4 14 7 8.4l5.6 5.6 1.4-1.4L8.4 7 14 1.4z" fill="#ABABB1"/> </svg> <span class="t-tooltiptext-bottom">Clear search</span> </button> </div> </div> </div> <section> <h2 class="u-text-p5-bold u-mb-md">Recent articles (Page 10)</h2> <div class="home-recent home-grid"><div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Benefits-of-Knowledge-Base-Beyond-Customer-Service.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Benefits-of-Knowledge-Base-Beyond-Customer-Service.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Benefits-of-Knowledge-Base-Beyond-Customer-Service.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Benefits-of-Knowledge-Base-Beyond-Customer-Service.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Benefits-of-Knowledge-Base-Beyond-Customer-Service.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/12/10-Benefits-of-Knowledge-Base-Beyond-Customer-Service.jpg 2x" alt="a customer support agent in front of a computer" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">10 min read</span> | <span class="u-mx-2xs">Dec 06</span> | <span class="u-ml-2xs"> Tomasz Ziętek </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/benefits-of-knowledge-base/" class="u-text-black v--no-underline kb-blog-link-overlay__a">10 Benefits of Knowledge Base Beyond Customer Service</a></h4> <p class="u-text-p7 u-mb-lg">A knowledge base is one of the most underrated tools not only in customer support but also in business. Sure, it looks simple and boring. It looks like something that a... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/11/The-Dos-and-Donts-of-Writing-Knowledge-Base-Articles.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/11/The-Dos-and-Donts-of-Writing-Knowledge-Base-Articles.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/11/The-Dos-and-Donts-of-Writing-Knowledge-Base-Articles.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/11/The-Dos-and-Donts-of-Writing-Knowledge-Base-Articles.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/11/The-Dos-and-Donts-of-Writing-Knowledge-Base-Articles.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/11/The-Dos-and-Donts-of-Writing-Knowledge-Base-Articles.jpg 2x" alt="A man sitting at a desk with papers and a computer" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">8 min read</span> | <span class="u-mx-2xs">Nov 23</span> | <span class="u-ml-2xs"> Tomasz Ziętek </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-base-article/" class="u-text-black v--no-underline kb-blog-link-overlay__a">The Do’s and Don’ts of Writing Knowledge Base Articles</a></h4> <p class="u-text-p7 u-mb-lg">If you work on a support team that uses a knowledge base, then creating, sharing, and updating help content is probably your bread and butter. A help article, in order to... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/10/knowledge-base-for-ecommerce.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/10/knowledge-base-for-ecommerce.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/10/knowledge-base-for-ecommerce.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/10/knowledge-base-for-ecommerce.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/10/knowledge-base-for-ecommerce.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/10/knowledge-base-for-ecommerce.jpg 2x" alt="A hand holding a credit card and typing on laptop" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">kb-examples</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Oct 26</span> | <span class="u-ml-2xs"> Tomasz Ziętek </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-base-for-ecommerce-examples-benefits-and-more/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Knowledge Base for Ecommerce: Examples, Benefits, and More</a></h4> <p class="u-text-p7 u-mb-lg">The ecommerce market has been growing rapidly, with global sales reaching $4.13 trillion in 2020. This figure is expected to grow to $6.54 trillion by 2023. There are... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/09/Building-a-Knowledge-Base-in-2022-.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/09/Building-a-Knowledge-Base-in-2022-.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/09/Building-a-Knowledge-Base-in-2022-.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/09/Building-a-Knowledge-Base-in-2022-.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/09/Building-a-Knowledge-Base-in-2022-.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2022/09/Building-a-Knowledge-Base-in-2022-.jpg 2x" alt="A man sitting at a laptop, browsing" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">14 min read</span> | <span class="u-mx-2xs">Sep 23</span> | <span class="u-ml-2xs"> Tomasz Ziętek </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/building-a-knowledge-base/" class="u-text-black v--no-underline kb-blog-link-overlay__a">Building a Knowledge Base in 2023</a></h4> <p class="u-text-p7 u-mb-lg">If you already have the idea of building a knowledge base, you’re halfway there. In this article, you’ll find everything you need to turn this idea into an effective... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div> <div class="u-Mb-lg"><div> <div class="u-rounded b--u-bg-purple-200 u-text-black u-Py-sm sm:u-Py-md md:u-Py-lg u-px-sm sm:u-Px-md md:u-Px-xl"> <div class="o-container"> <div class="md:u-flex u-items-center"> <div class="u-px-xl u-pr-xl md:u-pl-0 u-Mb-md md:u-mb-0"> <img src="/blog/subscribe.svg" alt="" style="max-width: 382px;" /> </div> <div class="md:u-pl-xl u-text-center md:u-text-left"> <h3 class="u-text-p3 u-mb-md">Stay tuned!</h3> <p class="u-text-p5">We’ll send you info about new lessons to your inbox. </p> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" class="" data-controller="track" data-track-category="Newsletter" data-track-action="Newsletter Subscription" data-track-label="Subscribe" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="002f7d9288"> <input type="hidden" name="tags" value="10619"> <input type="email" required autocapitalize="off" autocorrect="off" name="MERGE0" id="-MERGE0" class="u-text-p8 success-subscribe__input success-subscribe__email v--right u-basis-8 md:u-mr-md u-mb-md" placeholder="What's your email?"> <button type="submit" class="c-btn v--dark u-basis-4 u-w-full">Subscribe</button> </form> </div> </div> </div> </div> </div></div> <div class="home-recent home-grid"><div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="u-mt-xl u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">9 min read</span> | <span class="u-mx-2xs">Jul 07</span> | <span class="u-ml-2xs"> Piotr Borkowicz and Tomasz Ziętek </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/best-knowledge-base-examples/" class="u-text-black v--no-underline kb-blog-link-overlay__a">[2023] 12 Best Knowledge Base Examples</a></h4> <p class="u-text-p7 u-mb-lg">Back in the day, when customer support teams had to rely on physical binders and folders to store information, it was pretty common for companies to create their own... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white kb-blog-related__post kb-blog-hover kb-blog-link-overlay u-block u-Mb-lg"><div class="kb-blog-featured-image-holder u-mx-auto"> <picture class="u-w-full"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://chatbot-blog.labs.livechat.com/app/uploads/2022/08/a32889eb-603c-4c2b-927b-a1bb7103aaa1.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://chatbot-blog.labs.livechat.com/app/uploads/2022/08/a32889eb-603c-4c2b-927b-a1bb7103aaa1.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_282,c_fill/https://chatbot-blog.labs.livechat.com/app/uploads/2022/08/a32889eb-603c-4c2b-927b-a1bb7103aaa1.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_564,c_fill/https://chatbot-blog.labs.livechat.com/app/uploads/2022/08/a32889eb-603c-4c2b-927b-a1bb7103aaa1.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_564,h_204,c_fill/https://chatbot-blog.labs.livechat.com/app/uploads/2022/08/a32889eb-603c-4c2b-927b-a1bb7103aaa1.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_1128,h_408,c_fill/https://chatbot-blog.labs.livechat.com/app/uploads/2022/08/a32889eb-603c-4c2b-927b-a1bb7103aaa1.png 2x" alt="young man sitting behind the multiple screens working on Knowledge Management System" class="kb-blog-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">knowledge-management</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">13 min read</span> | <span class="u-mx-2xs">Jul 05</span> | <span class="u-ml-2xs"> Piotr Borkowicz and Tomasz Ziętek </span> </p> <h4 class="u-text-p4 u-mb-lg"><a href="/blog/knowledge-management-guide/" class="u-text-black v--no-underline kb-blog-link-overlay__a">All About Knowledge Management: Tips, Whys, and More! [2023 Guide]</a></h4> <p class="u-text-p7 u-mb-lg">Whether it's a recent sales report, a company policy, or a piece of feedback, your business produces information on a daily basis. Creating and managing knowledge is key... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div> <div class="u-Mt-lg md:u-Mt-xl md:u-Mb-md"> <ul class="kb-blog-pagination"> <li class="kb-blog-pagination__item kb-blog-pagination__previous "> <a href="/blog/9/"> <svg class="md:u-mr-sm" width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M7.58.52a.75.75 0 00-1.06-.1l-6 5a.75.75 0 000 1.16l6 5a.75.75 0 10.96-1.16L2.18 6l5.3-4.42a.75.75 0 00.1-1.06z" fill="#000"/> </svg> <span class="u-hidden md:u-inline">Previous</span> </a> </li><li class="kb-blog-pagination__item"> <a href="/blog/" class="">1</a> </li><li class="kb-blog-pagination__item u-hidden sm:u-block"> <a href="/blog/2/" class="">2</a> </li><li class="kb-blog-pagination__item u-hidden sm:u-block"> <a href="/blog/3/" class="">3</a> </li><li class="kb-blog-pagination__item"> <span>...</span> </li><li class="kb-blog-pagination__item u-hidden sm:u-block"> <a href="/blog/9/" class="">9</a> </li><li class="kb-blog-pagination__item"> <a href="/blog/10/" class="v--active">10</a> </li><li class="kb-blog-pagination__item kb-blog-pagination__next v--disabled" aria-label="Next"> <a href=""> <span class="u-hidden md:u-inline">Next</span> <svg class="md:u-ml-sm" width="8" height="12" viewBox="0 0 8 12" fill="none" xmlns="http://www.w3.org/2000/svg"> <path fill-rule="evenodd" clip-rule="evenodd" d="M.17 11.23c.27.32.74.36 1.06.1l6-5a.75.75 0 000-1.16l-6-5a.75.75 0 00-.96 1.16l5.3 4.42-5.3 4.42a.75.75 0 00-.1 1.06z" fill="#000"/> </svg> </a> </li> </ul> </div> </section> <section> </section> </div> </div> <section class="u-bg-black u-text-white o-wrapper-xy"> <div class="o-container u-relative u-Py-lg md:u-Py-xl"> <div role="presentation" class="o-decor"> <img src="/blog/images/blob-prefooter-left.svg" alt="" width="173" height="311" loading="lazy" class="u-hidden md:u-block o-decor__item u-w-auto v--under v--left u-Mt-xl" style="width: 173px;"> <img src="/blog/images/blob-prefooter-right.svg" alt="" width="190" height="342" loading="lazy" class="u-hidden md:u-block o-decor__item u-w-auto u-w-auto v--under v--right u-Mt-xl" style="width: 190px;"> </div> <div class="u-relative"> <p class="u-maxw-9 u-mx-auto u-text-center u-text-p2 u-mb-lg u-mb-lg">Help your customers and support teams at the same time</p> <p class="u-maxw-9 u-mx-auto u-text-center u-text-p5 u-Mb-sm md:u-Mb-md">Empower your support team with an internal knowledge base and a 24/7 customer self-service center.</p> <form action="https://app.knowledgebase.ai/?source_id=prefooter_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" method="GET" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="prefooter" data-action="track#send" > <div class="u-maxw-7 u-mx-auto u-flex u-flex-col sm:u-flex-row u-mb-lg"> <input type="email" name="email" class="u-mr-xs u-mb-xs sm:u-mb-0" style="min-width: 14rem; height:58px;" placeholder="Enter your email" aria-label="Business Email" required> <button type="submit" class="c-btn v--signup" style="height:58px;">Sign up free</button> </div> </form> <p class="u-mb-md u-mb-0 u-text-p6 u-text-center"> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> Free 14-day trial </span> <span class="u-mr-md u-inline-block u-pb-0"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> No credit card required </span> <span class="u-mr-md u-inline-block u-pb-0" data-target="logged-in.hide"> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="8" class="u-mr-xs"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z" fill="currentColor"> </path> </svg> 24/7 support </span> </p> </div> </div> </section> <section class="u-bg-gray-900 u-Py-lg u-border-t u-border-gray-800"> <div class="o-container u-maxw-10 u-mx-auto"> <h2 class="u-text-center u-Mb-md u-text-p5">Discover our <span class="u-text-p5-bold">Text</span> products</h2> <div class="o-columns v--three v--responsive"> <a href="https://www.livechat.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset"> <div class="u-Mr-xs"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M51.8 39a7.6 7.6 0 01-7.6 6.8H40L32 51v-5.2l8-5.2h4.2a2.3 2.3 0 002.4-2c.2-4 .2-8 0-12a2.2 2.2 0 00-2.2-2.1 138.7 138.7 0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="u-text-p7 u-mb-0"><span class="u-text-p7-bold">LiveChat</span> <br>Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset"> <div class="u-Mr-xs"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd1" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="u-text-p7 u-mb-0"><span class="u-text-p7-bold">ChatBot</span> <br>Automate customer service with AI</p> </a> <a href="https://www.helpdesk.com/?utm_source=knowledgebase.ai&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset"> <div class="u-Mr-xs"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd2)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M36 33.3l8.1-7.1H36c-2.9 0-5.8.1-8.5.3a2.2 2.2 0 00-2 2c-.2 1.7-.3 3.8-.3 6v1c0 2.2 0 4.3.2 6a2.2 2.2 0 002.1 2c5.7.4 11.3.4 17 0a2.2 2.2 0 002-2c.2-1.6.3-3.6.3-5.6l5.2-4.5v4.5l-.2 6a7.4 7.4 0 01-7 6.8 118.6 118.6 0 01-17.7 0 7.4 7.4 0 01-6.9-6.8 83 83 0 01-.2-6.3v-1.2l.2-6.3a7.4 7.4 0 017-6.8C30 21.1 33 21 36 21h16v5.2L36 40.1l-7.5-6.5 4-3.4 3.5 3z" fill="#2FC774"/><defs><filter id="filter0_dd2" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="u-text-p7 u-mb-0"><span class="u-text-p7-bold">HelpDesk</span> <br>Support customers with tickets</p> </a> </div> </div> </section> <footer class="u-bg-gray-100 u-text-white"> <div class="u-border-b u-border-t b--u-pt-8 u-border-gray-200"> <div class="o-container-xl"> <nav class="u-flex u-flex-wrap b--u-mb-4 u-items-start"> <div class="u-flex-1 u-basis-12 md:u-basis-4 lg:u-basis-3 b--u-mb-3 u-flex md:u-block u-items-center"> <div> <a href="/" class="u-maxw-3 u-block b--u-mb-2"> <img src="/blog/images/logo-dark-mode.svg" alt="KnowledgeBase logo" class="b--sm:u-pr-4" width="214"> </a> <p class="u-text-sm b--sm:u-pr-4">Guide and educate customers</p> </div> </div> <div class="u-flex u-flex-wrap u-flex-1 u-basis-12 md:u-basis-8 xl:u-basis-9"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Product</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://app.knowledgebase.ai/?source_id=footer_product_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" target="_blank" rel="noopener" class="u-text-xs c-link v--reset u-block" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="Footer - Product: Free Trial" data-action="track#send" > Free Trial </a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/r/pricing/" class="u-text-xs c-link v--reset u-block" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="u-text-xs c-link v--reset u-block" >Features</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/#knowledge-management" class="u-text-xs c-link v--reset u-block" >Knowledge Management</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/#knowledge-visualization" class="u-text-xs c-link v--reset u-block" >Knowledge Visualisation</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/#reporting" class="u-text-xs c-link v--reset u-block" >Reporting</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/integrations/livechat/" class="u-text-xs c-link v--reset u-block" >LiveChat Integration</a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Solutions</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customer-support-knowledge-base/" class="u-text-xs c-link v--reset u-block" >For Support Teams</a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Resources</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/help/" class="u-text-xs c-link v--reset u-block" >Help Center</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://www.text.com/press/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Press</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/blog/" class="u-text-xs c-link v--reset u-block" >Blog</a> </li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="u-text-xs u-text-bold b--u-mb-2">Text Company</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://text.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_content=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">About <span class='b--u-text-bold'>Text</span></a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://www.text.com/careers/?utm_source=knowledgebase.com&utm_medium=referral&utm_campaign=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Careers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="javascript:LC_API.open_chat_window();" class="u-text-xs c-link v--reset u-block" >Chat With Us</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://incubator.text.com/?utm_source=knowledgebase.com&utm_medium=referral&utm_content=footer" class="u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Text Incubator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/legal/" class="u-text-xs c-link v--reset u-block" >Legal</a> </li> </ul> </div> </div> </nav> <div class="u-flex sm:u-items-center lg:u-justify-between u-flex-col lg:u-flex-row b--u-mb-6 b--md:u-mb-12 b--lg:u-mb-8"> <div> <div class="u-hidden md:u-flex u-items-center u-flex-col md:u-flex-row b--u-mb-4 lg:u-mb-0"> <p class="u-text-sm b--u-text-bold b--u-mb-3 b--md:u-mb-0.25 b--u-mr-4">Start your free trial</p> <div class="u-hidden md:u-block u-mb-4 lg:u-mb-0"> <a href="https://app.knowledgebase.ai/?source_id=footer_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" class="c-btn v--sm v--signup" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="footer" data-action="track#send" >Sign up free</a> </div> <div class="md:u-hidden u-flex u-items-center u-mb-6 md:u-mb-0"> <a href="https://app.knowledgebase.ai/?source_id=footer_mobile_signup&source_type=website&source_url=https://www.knowledgebase.com/blog/" class="c-btn v--signup u-w-full u-maxw-3 u-mx-auto" data-controller="track signup" data-track-category="Signup" data-track-action="Signup Redirect" data-track-label="footer_mobile" data-action="track#send" >Sign up free</a> </div> </div> </div> <div class="u-maxw-5 u-mx-auto lg:u-mr-0"> <div class="b--o-grid b--o-grid--gap-6 b--md:o-grid--gap-4 b--o-grid--4 b--sm:o-grid--8"> <a href="https://twitter.com/KnowledgeBaseAI" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="20" xmlns="http://www.w3.org/2000/svg"><path d="M21.2 3A5 5 0 0 0 23.3.5c-1 .5-2 1-3 1.2A5 5 0 0 0 11.7 6 14 14 0 0 1 1.7 1a4.9 4.9 0 0 0 1.5 6.6c-.8 0-1.6-.3-2.2-.6a5 5 0 0 0 4 4.8 5 5 0 0 1-2.3.1 5 5 0 0 0 4.6 3.5 9.9 9.9 0 0 1-7.3 2A14 14 0 0 0 21.5 4.9 10 10 0 0 0 24 2.3c-.9.4-1.8.7-2.8.8z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.linkedin.com/showcase/knowledgebaseai/" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M20.45 20.45H16.9v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.95v5.66H9.35V9h3.41v1.56h.05a3.74 3.74 0 0 1 3.37-1.85c3.6 0 4.27 2.37 4.27 5.46v6.28zM5.34 7.43a2.06 2.06 0 1 1 0-4.13 2.06 2.06 0 0 1 0 4.13zM3.55 20.45h3.57V9H3.55v11.45zM22.22 0H1.77C.79 0 0 .77 0 1.73v20.54C0 23.22.8 24 1.77 24h20.45c.98 0 1.78-.78 1.78-1.73V1.73C24 .77 23.2 0 22.22 0z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.facebook.com/knowledgebaseapp/" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M22.7 0H1.3C.6 0 0 .6 0 1.3v21.4c0 .7.6 1.3 1.3 1.3h11.5v-9.3H9.7v-3.6h3.1V8.4c0-3 2-4.8 4.7-4.8 1 0 1.8 0 2.8.2V7h-2c-1.4 0-1.7.7-1.7 1.8V11h3.6l-.5 3.6h-3.1V24h6c.8 0 1.4-.6 1.4-1.3V1.3c0-.7-.6-1.3-1.3-1.3z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.youtube.com/livechat?sub_confirmation=1" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" id="icon-youtube" aria-labelledby="icon-youtube-title"> <title id="icon-youtube-title">YouTube</title> <path fill-rule="evenodd" clip-rule="evenodd" d="M9.5 15.6V8.8l6.5 3.4-6.5 3.4Zm14.3-8s-.3-1.6-1-2.3c-1-1-2-1-2.4-1C17 4 12 4 12 4s-5 0-8.4.2c-.5.1-1.5.1-2.4 1-.7.8-1 2.5-1 2.5L0 11.5v1.9c0 2 .2 3.9.2 3.9s.3 1.6 1 2.4c1 1 2.1.9 2.6 1 2 .2 8.2.2 8.2.2s5 0 8.4-.2c.5 0 1.5 0 2.4-1 .7-.8 1-2.4 1-2.4l.2-4v-1.8l-.2-3.8Z" fill="currentColor"/> </svg></a> <a href="https://www.instagram.com/livechat/" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M12 0c3.26 0 3.67.01 4.95.07a8.8 8.8 0 0 1 2.91.56c.79.3 1.46.72 2.13 1.38a5.88 5.88 0 0 1 1.38 2.13c.3.76.5 1.64.56 2.91.06 1.28.07 1.7.07 4.95 0 3.26-.01 3.67-.07 4.95a8.8 8.8 0 0 1-.56 2.91c-.3.79-.72 1.46-1.38 2.13a5.88 5.88 0 0 1-2.13 1.38c-.76.3-1.64.5-2.91.56-1.28.06-1.7.07-4.95.07-3.26 0-3.67-.01-4.95-.07a8.8 8.8 0 0 1-2.91-.56 5.88 5.88 0 0 1-2.13-1.38 5.88 5.88 0 0 1-1.38-2.13 8.8 8.8 0 0 1-.56-2.91A85.12 85.12 0 0 1 0 12c0-3.26.01-3.67.07-4.95a8.8 8.8 0 0 1 .56-2.91c.3-.79.72-1.46 1.38-2.13A5.88 5.88 0 0 1 4.14.63 8.8 8.8 0 0 1 7.05.07C8.33.01 8.75 0 12 0zm4.85 2.23A83.28 83.28 0 0 0 12 2.16c-3.2 0-3.58.01-4.85.07-1.17.06-1.8.25-2.23.42-.56.21-.96.47-1.38.9-.42.41-.68.81-.9 1.37a6.64 6.64 0 0 0-.4 2.23A83.28 83.28 0 0 0 2.15 12c0 3.2.01 3.58.07 4.85.06 1.17.25 1.8.42 2.23.21.56.47.96.9 1.38.41.42.81.68 1.37.9.43.16 1.06.35 2.23.4 1.27.07 1.65.08 4.85.08 3.2 0 3.58-.01 4.85-.07a6.64 6.64 0 0 0 2.23-.42c.56-.21.96-.47 1.38-.9.42-.41.68-.81.9-1.37.16-.43.35-1.06.4-2.23.07-1.27.08-1.65.08-4.85 0-3.2-.01-3.58-.07-4.85a6.64 6.64 0 0 0-.42-2.23 3.72 3.72 0 0 0-.9-1.38 3.72 3.72 0 0 0-1.37-.9 6.64 6.64 0 0 0-2.23-.4zM12 5.83a6.16 6.16 0 1 1 0 12.33 6.16 6.16 0 0 1 0-12.32zM12 16a4 4 0 1 1 0-8 4 4 0 0 1 0 8zm7.85-10.4a1.44 1.44 0 1 1-2.88 0 1.44 1.44 0 0 1 2.88 0z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://www.producthunt.com/posts/knowledge-base" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M13.6 8.4a1.8 1.8 0 1 1 0 3.6h-3.4V8.4h3.4zm0 6a4.2 4.2 0 1 0 0-8.4H7.8v12h2.4v-3.6h3.4zM12 0a12 12 0 1 1 0 24 12 12 0 0 1 0-24z" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://dribbble.com/livechat" class="u-text-white hover:u-text-gray-800" ><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M20 5.5c-.3.3-2 2.5-5.8 4a30.8 30.8 0 0 1 1 2 24 24 0 0 1 7 .4c0-2.4-.8-4.6-2.3-6.4M9.6 2.1c.3.3 2.1 2.9 3.8 6 3.7-1.4 5.2-3.5 5.4-3.8a10.2 10.2 0 0 0-9.2-2.2M2 9.9c.4 0 4.6 0 9.4-1.2-1.7-3-3.5-5.6-3.8-6-2.8 1.4-5 4-5.6 7.2m2.4 9a16.3 16.3 0 0 1 8.7-7 34 34 0 0 0-.8-1.7c-5.1 1.6-10.1 1.5-10.5 1.5v.3c0 2.6 1 5 2.6 6.9M16 21.5c-.1-1-.7-4-2.2-7.8a14 14 0 0 0-8 6.4A10.2 10.2 0 0 0 16 21.5m6.1-7.9a15 15 0 0 0-6.4-.4c1.4 3.7 2 6.7 2 7.3 2.3-1.5 4-4 4.4-6.9M12 24a12 12 0 1 1 0-24 12 12 0 0 1 0 24" fill="currentColor" fill-rule="evenodd"/></svg> </a> <a href="https://github.com/livechat" class="u-text-white hover:u-text-gray-800" ><svg width="25" height="24" xmlns="http://www.w3.org/2000/svg"><path d="M23.2 6.1A12.3 12.3 0 0 0 12.4 0 12.3 12.3 0 0 0 1.7 6.1 12 12 0 0 0 0 12.3c0 2.7.8 5 2.4 7.2C4 21.7 6 23.2 8.5 24l.6-.1c.2-.2.3-.3.3-.5a365.7 365.7 0 0 0 0-2.3H9l-1 .1a7 7 0 0 1-1-.1c-.4 0-.8-.2-1.1-.5a2 2 0 0 1-.8-1l-.1-.3a4 4 0 0 0-.5-.8 2 2 0 0 0-.7-.7h-.1a1.2 1.2 0 0 1-.4-.5v-.1L4 17h.3l.8.4c.3.2.6.5.8.9.2.4.5.7.9 1 .3.2.7.3 1 .3h1l.7-.3c0-.7.3-1.3.8-1.7-.7 0-1.2-.1-1.7-.3-.5 0-1-.3-1.5-.6a4.3 4.3 0 0 1-2.2-2.7 8 8 0 0 1-.3-2.4c0-1.3.4-2.4 1.3-3.3-.4-1-.4-2.1 0-3.3.4-.1.9 0 1.5.2a9.8 9.8 0 0 1 2 1 11.6 11.6 0 0 1 6.2 0l.7-.3 1.4-.7c.6-.2 1-.3 1.4-.2.4 1.2.5 2.3 0 3.3 1 .9 1.4 2 1.4 3.3A8 8 0 0 1 20 14a5 5 0 0 1-.8 1.7l-1.3 1c-.6.3-1 .5-1.6.6-.5.2-1 .3-1.6.3.5.5.8 1.3.8 2.3v3.4c0 .2 0 .3.2.5h.7a12.2 12.2 0 0 0 8.5-11.6 12 12 0 0 0-1.7-6.2z" fill="currentColor" fill-rule="evenodd"/></svg> </a> </div> </div> </div> </div> </div> <div class="o-container-xl u-text-gray-700"> <div class="b--u-py-3"> <p class="u-text-p9 u-mb-0 u-pb-0" style="color: inherit;">Copyright © 2024 Text, Inc. All rights reserved</p> <div class="b--u-pt-3"> <p class="u-text-p9 u-mb-0 u-pb-0" style="color: inherit"> We use cookies and similar technologies to enhance your interactions with our website and Services, including when you reach out to us on chat. This comprises traffic analysis, delivering personalized content, and supporting our marketing efforts. By accessing our website, interacting with our Services, you agree to let us and our partners employ cookies and related technologies on your computer or devices. Click the <a href="/legal/cookies-policy/" class="b--u-text-bold" style="color: inherit" >Cookies Policy</a > to check how you can control the use of cookies through your device. To understand how we process your data, including through cookies, and interactions with us, please read our <a href="/legal/privacy-policy/" class="b--u-text-bold" style="color: inherit">Privacy Policy</a >. </p> </div> </div> </div> </footer> <script id="search-results-item" type="text/template"> <a href="{{ relpermalink }}" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search Result Link" data-track-label="{{ relpermalink }} ({{ query }})" data-action="track#send" > <div class="u-basis-2 u-relative">{{#video}} <img src="/blog/icons/play.svg" class="kb-blog-search__result__play" alt="Play" width="48"> {{/video}} <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" media="(min-width: 64rem)" > <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_75,c_fill/{{ featured_image }}, https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_150,c_fill/{{ featured_image }} 2x" > <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/{{ featured_image }}" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/{{ featured_image }} 2x" alt="{{ title }}" class="u-rounded-sm" > </picture> </div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">{{ title }}</h3> <p class="u-text-p8 u-mb-0">{{ summary }}</p> </div> </a> </script> <script id="search-results-empty" type="text/template"> <div class="kb-blog-search__result u-px-xl u-py-sm u-text-left u-flex"> <div class="u-basis-2 u-flex u-items-center"> <img src="/blog/images/no-results.png" alt="" width="59" height="54" class="kb-blog-search__no-result"> </div> <div class="u-basis-10 u-pl-lg"> <h3 class="u-text-p6-bold u-mb-2xs"> Sorry, we can’t find <mark>‘{{ query }}’</mark> </h3> <p class="u-text-p7 u-mb-0">But don’t worry, you may be intrested with these articles:</p> </div> </div> <div class="u-px-xl u-py-xs u-bg-gray-900 u-border-t u-border-b"> <h2 class="u-text-p9-bold u-mb-0 ">POPULAR TOPICS</h2> </div> <a href="/blog/understanding-software-documentation-types-and-best-practices/" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search No Results Link" data-track-label="/blog/understanding-software-documentation-types-and-best-practices/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/12/Understanding-Software-Documentation-Types-and-Best-Practices.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/12/Understanding-Software-Documentation-Types-and-Best-Practices.jpg 2x" alt="" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">Understanding Software Documentation: Types and Best Practices</h3> <p class="u-text-p8">In the contemporary era, the Internet serves as a vast repository of knowledge, enabling universal...</p> </div> </a> <a href="/blog/employee-handbook/" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search No Results Link" data-track-label="/blog/employee-handbook/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/12/ux-indonesia-ywwuOBJy60c-unsplash-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/12/ux-indonesia-ywwuOBJy60c-unsplash-scaled.jpg 2x" alt="Writing a employee handbook" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">How to Create an Employee Handbook</h3> <p class="u-text-p8">Employee handbooks are sometimes a tough nut to crack. It should include all the most essential...</p> </div> </a> <a href="/blog/how-to-create-an-internal-wiki-in-2023/" class="kb-blog-search__result u-block u-px-xl u-py-lg u-text-left v--no-underline u-flex u-text-black hover:u-bg-gray-900" data-controller="track" data-track-category="ChatBot Blog" data-track-action="Search No Results Link" data-track-label="/blog/how-to-create-an-internal-wiki-in-2023/ ({{ query }})" data-action="track#send" > <div class="u-basis-2"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_75,h_49,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/11/hubistavern-SiOJXlWeWc0-unsplash-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_150,h_98,c_fill/https://kb-blog.labs.livechat.com/app/uploads/2023/11/hubistavern-SiOJXlWeWc0-unsplash-scaled.jpg 2x" alt="A big white library" class="u-rounded-sm"></div> <div class="u-basis-10 u-pl-lg"> <h3 class="c-link u-text-p8-bold u-mb-2xs ">How to Create an Internal Wiki in 2023</h3> <p class="u-text-p8">Did you know the average employee spends up to 9 hours per week looking for information? That’s...</p> </div> </a> </script> <script type="text/javascript"> window.process = { env: { DEBUG: undefined }, }; </script> <script type="text/javascript"> (function (e, t) { var n = e.amplitude || { _q: [], _iq: {} }; var r = t.createElement("script") ; r.type = "text/javascript"; r.async = true ; r.src = "https://cdn.amplitude.com/libs/amplitude-4.2.1-min.gz.js" ; r.onload = function () { if (e.amplitude.runQueuedFunctions) { e.amplitude.runQueuedFunctions() } else { console.log("[Amplitude] Error: could not load SDK") } } ; var i = t.getElementsByTagName("script")[0]; i.parentNode.insertBefore(r, i) ; function s(e, t) { e.prototype[t] = function () { this._q.push([t].concat(Array.prototype.slice.call(arguments, 0))); return this } } var o = function () { this._q = []; return this } ; var a = ["add", "append", "clearAll", "prepend", "set", "setOnce", "unset"] ; for (var u = 0; u < a.length; u++) { s(o, a[u]) } n.Identify = o; var c = function () { this._q = [] ; return this } ; var l = ["setProductId", "setQuantity", "setPrice", "setRevenueType", "setEventProperties"] ; for (var p = 0; p < l.length; p++) { s(c, l[p]) } n.Revenue = c ; var d = ["init", "logEvent", "logRevenue", "setUserId", "setUserProperties", "setOptOut", "setVersionName", "setDomain", "setDeviceId", "setGlobalUserProperties", "identify", "clearUserProperties", "setGroup", "logRevenueV2", "regenerateDeviceId", "logEventWithTimestamp", "logEventWithGroups", "setSessionId", "resetSessionId"] ; function v(e) { function t(t) { e[t] = function () { e._q.push([t].concat(Array.prototype.slice.call(arguments, 0))) } } for (var n = 0; n < d.length; n++) { t(d[n]) } } v(n); n.getInstance = function (e) { e = (!e || e.length === 0 ? "$default_instance" : e).toLowerCase() ; if (!n._iq.hasOwnProperty(e)) { n._iq[e] = { _q: [] }; v(n._iq[e]) } return n._iq[e] } ; e.amplitude = n })(window, document); amplitude.getInstance().init("c83edee88f489aa6efe5276daf693d29"); </script> <script type="text/javascript" defer src="/blog/js/main.min.8307f79209c3266c9969add35997f96864a49499e3b7001bf63dc5925ebda722.js"></script> <script> window.__lc = window.__lc || {}; window.__lc.license = 1520; ;(function(n,t,c){function i(n){return e._h?e._h.apply(null,n):e._q.push(n)}var e={_q:[],_h:null,_v:"2.0",on:function(){i(["on",c.call(arguments)])},once:function(){i(["once",c.call(arguments)])},off:function(){i(["off",c.call(arguments)])},get:function(){if(!e._h)throw new Error("[LiveChatWidget] You can't use getters before load.");return i(["get",c.call(arguments)])},call:function(){i(["call",c.call(arguments)])},init:function(){var n=t.createElement("script");n.async=!0,n.type="text/javascript",n.src="https://cdn.livechatinc.com/tracking.js",t.head.appendChild(n)}};!n.__lc.asyncInit&&e.init(),n.LiveChatWidget=n.LiveChatWidget||e}(window,document,[].slice)) </script> <noscript><a href="https://www.livechatinc.com/chat-with/1520/" rel="nofollow">Chat with us</a>, powered by <a href="https://www.livechatinc.com/?welcome" rel="noopener nofollow" target="_blank">LiveChat</a></noscript> </body> </html>