Support - Kontakta oss

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--fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/se/support/faq/mysql/" class="stretched-link text-decoration-none fw-bold text-start text-break"> MySQL</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/se/support/faq/php/" class="stretched-link text-decoration-none fw-bold text-start text-break"> PHP</a></h3> </div> </div> </div> </div> </section> <section class="container-extended bg-bright-blue rounded-xxl-5 mt-6 mt-md-7 mt-lg-9 pt-lg-8 pt-6 pt-md-7 pb-12 mb-12"> <div class="container"> <h1 id="createticket" class="display-1">Kontakta oss</h1> <p class="lead">Om du inte hittade vad du s枚kte under "Vanliga fr氓gor", kontakta v氓r support h盲r. </p> <div class="row"> <div class="col-md-8"> <form action="" method="post" enctype="multipart/form-data" id="ticketform"> <div class="form-group row"> <label for="name" class="col-lg-3 col-form-label col-form-label-lg">Ditt namn</label> <div class="col-lg-9"> <input name="name" type="text" class="required form-control form-control-lg" id="name" value="" tabindex="2" required="required" spellcheck="false" autocomplete="name"> </div> </div> <div class="form-group row"> <label for="email" class="col-lg-3 col-form-label col-form-label-lg">Din e-postadress</label> <div class="col-lg-9"> <input name="email" type="email" inputmode="email" class="required form-control form-control-lg" id="email" value="" tabindex="3" required="required" spellcheck="false" autocomplete="email"> <small class="dimmed form-text">P氓 den h盲r mailadressen f氓r du ett svar p氓 ditt 盲rende. Var noga med att ange en mailadress som fungerar.</small> </div> </div> <div class="form-group row"> <label for="domain" class="col-lg-3 col-form-label col-form-label-lg">Ang氓ende dom盲n</label> <div class="col-lg-9"> <input name="domain" type="text" inputmode="url" id="domain" class="form-control form-control-lg" value="" tabindex="4" list="listproducts" spellcheck="false" placeholder="T.ex example.com"> <datalist id="listproducts"> </datalist> </div> </div> <div class="form-group row"> <label for="subject" class="col-lg-3 col-form-label col-form-label-lg">脛mne</label> <div class="col-lg-9"> <input name="subject" type="text" class="required form-control form-control-lg" id="subject" value="" tabindex="5" required="required" autocomplete="off"> </div> </div> <div class="form-group row"> <label for="question" class="col-lg-3 col-form-label col-form-label-lg">Fr氓ga </label> <div class="col-lg-9"> <textarea name="question" data-elastic="true" class="support-text form-control form-control-lg pb-4" id="question" rows="10" tabindex="6" required="required"></textarea> <small class="form-help text-end small dimmed ms-2 position-absolute mt-n4"><i class="fab fa-fw fa-markdown" data-bs-toggle="tooltip" title="Vi har Markdown st枚d i detta f盲lt"></i> Markdown st枚ds </small> </div> </div> <div class="row d-none d-lg-block"> <div class="col-xl-9 offset-xl-3"> <div id="login-to-verify" class="alert alert-info d-none alert-dismissible"> <button type="button" class="btn-close" data-bs-dismiss="alert"></button> <h3>Hj盲lp oss att hj盲lpa dig</h3> <p>Innan du skapar denna ticket, f氓r du g盲rna logga in p氓 dom盲nens Simply.com-konto f枚r att bekr盲fta din identitet, s氓 vi b盲ttre kan hj盲lpa dig.</p> <p>Utan att ha bekr盲ftat din identitet, kan vi inte l盲mna ut k盲nsliga uppgifter eller hj盲lpa dig p氓 samma s盲tt.</p> <p class="fw-bold">Det 盲r INTE ett krav p氓 att logga in, f枚r att kontakta oss.</p> <div class="form-group d-grid gap-2 d-xxl-block"> <a href="/se/controlpanel/" class="btn btn-info" target="_blank"><i class="far fa-sign-in fa-fw"></i> Logga in p氓 ett Simply.com-konto</a> <button class="btn btn-outline-info" data-bs-dismiss="alert"><i class="far fa-check fa-fw"></i> Forts盲tt utan att logga in</button> </div> </div> </div> </div> <div id="suggestions" class="d-none"> </div> <div class="form-group row"> <div class="col-lg-9 offset-lg-3"> <div id="cf-turnstile" data-action="newticket" data-callback="turnstileCallback" data-start-callback="turnstileStartCallback"></div> </div> </div> <div class="form-group row"> <div class="col-lg-9 offset-lg-3"> <div class="row"> <div class="col-lg-6"> <button class="btn btn-outline-dark btn-block mb-3 btn-lg" onclick="$('#upload').click(); return false"><i class="far fa-fw fa-paperclip"></i> <span id="attachtext">Bifoga filer och bilder</span> </button> </div> <div class="col-lg-6"> <input type="submit" name="btnSubmit" id="btnSubmit" value="Skapa ticket" class="btn btn-primary btn-block mb-3 btn-lg" tabindex="7"> </div> </div> </div> </div> <input type="file" multiple="multiple" name="upload[]" id="upload" class="d-none"> </form> </div> </div> </div> </section> <section class="container translate-middle-y cta-box-wrapper zi-1"> <div class="text-bg-dark-navy text-center phone-support lazy-background rounded-md-4 py-4 py-md-6 p-5 cta-box"> <div class="d-flex justify-content-center"> <div class="col-md-10 col-lg-8 col-xl-6 col-12 px-md-4 text-center"> <h1>Vill du ha hj盲lp via telefon?</h1> <div class="opacity-50 text-uppercase">Ring till oss</div> <p>Om du 盲r kund hos oss kan du ringa och f氓 hj盲lp fr氓n v氓r support</p> </div> </div> <div class="text-center"> <h3>Du ska vara inloggad p氓 ditt Simply.com-konto f枚r att f氓 tillg氓ng till telefonsupport</h3> <p>Har du behov av hj盲lp, s氓 uppr盲tta g盲rna ett support盲rende</p> <a href="/se/controlpanel/login/" class="btn btn-primary"><i class="far fa-fw fa-sign-in"></i> Logga in nu</a> </div> </div> </section> <script> function turnstileCallback() { document.getElementById('btnSubmit').removeAttribute('disabled'); } function turnstileStartCallback() { document.getElementById('btnSubmit').setAttribute('disabled', 'disabled'); } </script> <script> var LoggedIn = false; window.addEventListener('DOMContentLoaded', () => { $('#btnSubmit').on('click', function (e) { if (LoggedIn && $('#suggestions').is(':visible') && !$(this).data('prompt')) { $(this).data('prompt', true) .before('<p class="text-danger fw-bold">Har du kontrollerat om n氓gon av ovanst氓ende supportartikel besvarar din fr氓ga?</p>') .val('Ja, skapa ticket') .addClass('animated shake').trigger('blur'); e.preventDefault(); } }); document.getElementById('upload').addEventListener('change', (e) => { let formData = new FormData(); let progressText = document.getElementById('attachtext'); for (let i = 0; i < e.target.files.length; i++) { let file = e.target.files.item(i); formData.append("upload[]", file); } window.axios.post('/ajax/support.attach.tmp.php', formData).then((response) => { progressText.innerHTML = response.data + ' filer vedh忙ftet'; }); progressText.innerHTML = 'Vedh忙fter...'; }); $('#supportnotice').on('click', function (event) { $('#question').focus(); event.preventDefault(); }); $('#question').on('focus change keydown keyup', function () { $('#supportnotice').addClass('d-none'); sessionStorage.setItem('supportticket-draft', $('#question').val()); }); $('#question').on('blur', function () { if ($(this).val().length > 0) { $('#supportnotice').addClass('d-none'); } else if (LoggedIn) { $('#supportnotice').removeClass('d-none'); } }); var CapsLockWarned = false; $('#subject, #question').on('keyup', function (event) { if (event.originalEvent.getModifierState('CapsLock') && !CapsLockWarned) { CapsLockWarned = true; UnoEuro.Dialog('Caps Lock', '<p>Du har aktiverat CAPS-LOCK p氓 ditt tangentbord s氓 att du bara skriver med stora bokst盲ver. Anv盲nd ist盲llet SHIFT-tangenten f枚r att skriva stor begynnelsebokstav.</p><p>V盲nligen sl氓 av CAPS LOCK, s氓 att din text blir l盲ttare att l盲sa :)</p>'); } }); $('#account, #domain').on('blur', function () { window.axios.get('/ajax/support.checkaccount.php?domain=' + $('#domain').val()).then((response) => { if (!response.data.verified && response.data.shouldverify) { $('#login-to-verify').toggleClass('d-none', false); } else { $('#login-to-verify').toggleClass('d-none', true); } }); }).on('keydown', function (e) { if (e.which === 32) { e.preventDefault(); } }); document.getElementById('question').addEventListener('keyup', function (e) { if (e.keyCode === 32) { findSuggestions(); } }) $('#question').on('keyup', throttle(2 * 1000, function () { // findSuggestions() })); function findSuggestions() { let element = $('#suggestions'); window.axios.post('/se/ajax/support-suggestions/', { question: $('#question').val(), subject: $('#subject').val() }).then((response) => { if (response.data.length) { element.html(response.data).removeClass('d-none'); } else { element.addClass('d-none'); } }); } $('#question').on('keydown', function (e) { if (e.keyCode === 13 && !e.shiftKey && !$.isMobile) { $(this).InsertAtCarret("\n"); } }); if ($('#question').val().length === 0 && sessionStorage.getItem('supportticket-draft')) { $('#question').val(sessionStorage.getItem('supportticket-draft')) } $('#ticketform').on('submit', function () { sessionStorage.removeItem('supportticket-draft'); }) }); </script> </div> </div> <footer class="mt-6 pb-6"> <div class="container border-top pt-6"> <div class="row justify-content-between"> <div class="col-md-4 pe-xxl-6"> <a href="/se/?00d7e0c6aabdc79d2fbf4862daabe38cfe934a71"><img class="footer-logo" alt="Simply logo" src="//static.simply.com/assets/simply-logo-color.svg" loading="lazy"></a> <div class="pt-3 fs-7 opacity-75"> Stiftat tillbaka i 2004 - V氓rt m氓l 盲r att leverera v盲l fungerande tekniska l枚sningar som b氓de tillfredst盲ller 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