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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Kies de ideale helpdesksoftware voor uw website en til uw klantenservice naar de maan." hreflang="nl-NL" onover-preload="1">Helpdesk<div class="menu-item-description">Omnichannel klantenserviceplatform</div></a></li> <li id="menu-item-915856" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-915856"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-ticketing"></use></svg><a href="https://www.live-agent.nl/ticketsoftware/" title="Ontdek een selectie van ticketsoftware die het meest wordt gebruikt op de markt. Kies de ideale tickettool en til uw klantenservice naar de maan." hreflang="nl-NL" onover-preload="1">Ticketing<div class="menu-item-description">Geavanceerd ticketsysteem</div></a></li> <li id="menu-item-165402" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-165402"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-live-chat"></use></svg><a href="https://www.live-agent.nl/live-chat-software/" title="Ontdek een selectie van de beste live chatsoftware op de markt. Kies de ideale live chatsoftware voor uw website en til uw klantenservice naar een hoger niveau." hreflang="nl-NL" onover-preload="1">Live chat<div class="menu-item-description">Snelste live chat op de markt</div></a></li> </ul> </li> <li id="menu-item-165420" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165420"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-774709" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-774709"><svg class="icon icon-thumbsup"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#thumbsup"></use></svg><a href="https://www.live-agent.nl/klantenservice-sociale-media/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Sociale media<div class="menu-item-description">Beantwoord uw volgers rechtstreeks vanuit LiveAgent</div></a></li> <li id="menu-item-695174" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695174"><svg class="icon icon-phone"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#phone"></use></svg><a href="https://www.live-agent.nl/callcenter-software/" title="Ontdek een selectie van de beste callcentersoftware op de markt. Kies de ideale callcentersoftware voor uw website en til uw klantenservice naar de maan." hreflang="nl-NL" onover-preload="1">Callcenter<div class="menu-item-description">Ingebouwde callcentersoftware</div></a></li> <li id="menu-item-774424" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-774424"><svg class="icon icon-lightbulb"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#lightbulb"></use></svg><a href="https://www.live-agent.nl/liveagent-kennisbank-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Kennisbank<div class="menu-item-description">Zorg voor selfservicie-opties</div></a></li> </ul> </li> <li id="menu-item-165421" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165421"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">Gebruik voor</a> <ul class="sub-menu"> <li id="menu-item-165404" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-165404"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-business-solutions"></use></svg><a href="https://www.live-agent.nl/ondernemingen/" title="Liveagent is een helpdesk software die zich aanpast aan de behoeften van verschillende bedrijfsmodellen. Liveagent kan uw bedrijf helpen met uw klantenondersteuning." hreflang="nl-NL" onover-preload="1">Bedrijfsoplossingen<div class="menu-item-description">Verschillende bedrijven, verschillende oplossingen</div></a></li> <li id="menu-item-165409" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-165409"><svg class="icon icon-shop"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#shop"></use></svg><a href="https://www.live-agent.nl/sector/" title="LiveAgent is in staat om te voldoen aan de eisen van verschillende soorten bedrijfsleven. Bekijk hoe LiveAgent aan uw vereisten kan voldoen en uw klantenondersteuning kan verbeteren." hreflang="nl-NL" onover-preload="1">Sectoroplossingen<div class="menu-item-description">LiveAgent aanpassen aan uw sector</div></a></li> <li id="menu-item-751083" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-751083"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-use-cases"></use></svg><a href="https://www.live-agent.nl/succesverhalen/" title="The TEXT includes brief descriptions of various companies and their services. These companies range from web hosting providers to gaming companies to online bookstores. The descriptions mention the industries in which these companies operate and highlight some of their key features." hreflang="nl-NL" onover-preload="1">Gebruiksvoorbeelden<div class="menu-item-description">Één product, meerdere use case-scenario’s</div></a></li> </ul> </li> <li id="menu-item-165441" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165441"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">Integraties</a> <ul class="sub-menu"> <li id="menu-item-952990" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-952990"><a href="https://www.live-agent.nl/integraties/whatsapp/" title="LiveAgent biedt een WhatsApp-integratie waarmee gebruikers eenvoudig WhatsApp-berichten kunnen beantwoorden vanuit hun LiveAgent-dashboard." hreflang="nl-NL" onover-preload="1">WhatsApp</a></li> <li id="menu-item-165442" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-custom menu-item-object-custom menu-item-165442"><a href="https://www.live-agent.nl/integraties/wordpress/" title="Breng uw klantenondersteuning naar een hoger niveau op uw Wordpress-sites. Met een integratie van Wordpress voor LiveAgent kunt u een chatknop op uw websites plaatsen." hreflang="nl-NL" onover-preload="1">WordPress</a></li> <li id="menu-item-165446" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-165446"><a href="https://www.live-agent.nl/integraties/prestashop/" title="Als u wilt dat uw klanten u sneller bereiken, overweeg dan om een live chatknop te plaatsen voor uw Prestashop-website met onze integratie van LiveAgent." hreflang="nl-NL" onover-preload="1">Prestashop</a></li> <li id="menu-item-165448" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-custom menu-item-object-custom menu-item-165448"><a href="https://www.live-agent.nl/integraties/magento/" title="Verbeter uw e-commerce-ervaring met de Magento 2-integratie van LiveAgent. Ontvang automatisch klantinformatie en bestellingen direct in uw tickets-interface zonder handmatig bij te houden. Probeer het gratis en stroomlijn uw klantinteractie vandaag nog!" hreflang="nl-NL" onover-preload="1">Magento</a></li> <li id="menu-item-165451" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-165451"><a href="https://www.live-agent.nl/integraties/shopify/" title="Als u wilt dat uw klanten u sneller bereiken, overweeg dan de integratie van Shopify voor LiveAgent. Met deze integratie kunt u live chat in uw e-winkel opzetten." hreflang="nl-NL" onover-preload="1">Shopify</a></li> <li id="menu-item-165452" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-165452"><a href="https://www.live-agent.nl/integraties/mailchimp/" title="Een ticketsoftware kan veel meer doen met een integratie van Mailchimp voor LiveAgent. Met een integratie van Mailchimp kunt u contacten beheren vanaf uw helpdesk." hreflang="nl-NL" onover-preload="1">MailChimp</a></li> <li id="menu-item-165453" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-custom menu-item-object-custom menu-item-165453"><a href="https://www.live-agent.nl/integraties/pipedrive/" title="Volg uw leads en deals met een integratie van PipeDrive voor LiveAgent. Deze integratie verzamelt al uw gegevens in één dashboard om uw workflow te vergemakkelijken." hreflang="nl-NL" onover-preload="1">Pipedrive</a></li> <li id="menu-item-165456" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-custom menu-item-object-custom menu-item-165456"><a href="https://www.live-agent.nl/integraties/slack/" title="Chat wanneer u maar wilt met uw teamgenoten zonder uw helpdesk te verlaten. De integratie van Slack voor LiveAgent zorgt voor berichten zodat u deze niet zult missen." hreflang="nl-NL" onover-preload="1">Slack</a></li> <li id="menu-item-165457" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-165457"><a href="/integraties/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="nl-NL" onover-preload="1">Meer integraties</a></li> </ul> </li> </ul> </li> <li id="menu-item-165458" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165458"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">Bronnen</a> <ul class="sub-menu"> <li id="menu-item-165459" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165459"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">Leren</a> <ul class="sub-menu"> <li id="menu-item-165460" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-165460"><svg class="icon icon-graduation"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#graduation"></use></svg><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL" onover-preload="1">Academie<div class="menu-item-description">Word een klantenservice-expert</div></a></li> <li id="menu-item-165463" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-165463"><svg class="icon icon-menu-templates"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-templates"></use></svg><a href="/email-sjablonen/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="nl-NL" onover-preload="1">Sjablonen<div class="menu-item-description">Aanpasbare sjablonen voor elke gelegenheid</div></a></li> <li id="menu-item-751086" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-751086"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-checklists"></use></svg><a href="/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="nl-NL" onover-preload="1">Checklists<div class="menu-item-description">Hoe u met uw proces omgaat</div></a></li> </ul> </li> <li id="menu-item-165464" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165464"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-165465" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-165465"><svg class="icon icon-pencil"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#pencil"></use></svg><a href="/blog/" title="Discover expert tips and tricks for enhancing customer satisfaction and productivity with LiveAgent's blog. Stay updated with the latest in help desk software, live chat solutions, and customer service strategies. Join our community to elevate your support experience." hreflang="nl-NL" onover-preload="1">Blog<div class="menu-item-description">Nieuws over klantenservice & LiveAgent</div></a></li> <li id="menu-item-165466" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-165466"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-glossary"></use></svg><a href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1">Woordenlijst<div class="menu-item-description">Leer de terminologie van de klantenservice</div></a></li> <li id="menu-item-165468" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-165468"><svg class="icon icon-menu-directory"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-directory"></use></svg><a href="/adresboek/" title="Vind gemakkelijk klantenservicecontacten met de uitgebreide adresboeklijst van LiveAgent. Of u nu hulp zoekt voor Adobe, Apple, Google, of een ander merk, wij hebben de contactgegevens die u nodig heeft, allemaal op één handige plek. Bezoek de pagina voor directe toegang!" hreflang="nl-NL" onover-preload="1">Adresboek<div class="menu-item-description">Uitgebreide lijst met helpdeskcontacten</div></a></li> </ul> </li> <li id="menu-item-165469" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165469"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">sub</a> <ul class="sub-menu"> <li id="menu-item-165394" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-165394"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-typing-test"></use></svg><a href="https://www.live-agent.nl/typetest/" title="Test uw typevaardigheid met de gratis typetest van LiveAgent. Ken uw typsnelheid in enkele minuten en oefen gratis om deze te verbeteren." hreflang="nl-NL" onover-preload="1">Typetest<div class="menu-item-description">Verbeter uw typsnelheid</div></a></li> <li id="menu-item-952996" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-952996"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-reviews"></use></svg><a href="https://www.live-agent.nl/reviews/" title="Softwarebeoordelingen zijn belangrijk bij het kiezen van de juiste software. Een goede recensie moet onbevooroordeeld zijn en elke belangrijke aspect van de software beschrijven. Het beoordelingsproces omvat installatie en implementatie, dagelijkse gebruikerservaring en prijsstelling. Er zijn drie hoofdonderdelen in elke softwarebeoordeling: installatie en implementatie, dagelijkse gebruikerservaring en prijsstelling. Negatieve recensies helpen gebruikers slechte oplossingen te vermijden, maar testomstandigheden zijn relevant voor de lezer om een goede beoordeling te garanderen." hreflang="nl-NL" onover-preload="1">Recensies<div class="menu-item-description">Bekijk de recensies van softwarefuncties</div></a></li> <li id="menu-item-751087" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-751087"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Ondersteuningsportal<div class="menu-item-description">Instructieartikelen en handleidingen</div></a></li> </ul> </li> <li id="menu-item-165470" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-165470"><a href="#" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL">Bedrijf</a> <ul class="sub-menu"> <li id="menu-item-339741" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-339741"><svg class="icon icon-heart"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#heart"></use></svg><a href="https://www.live-agent.nl/over-ons/over-liveagent/" title="Elk succesvol bedrijf is ergens begonnen. Bekijk onze geschiedenis en leer meer over de missie, visie en waarden van ons bedrijf." hreflang="nl-NL" onover-preload="1">Over ons<div class="menu-item-description">Ontdek het team achter het product</div></a></li> <li id="menu-item-165405" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-165405"><svg class="icon icon-trophy"><use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#trophy"></use></svg><a href="https://www.live-agent.nl/onderscheidingen/" title="Geweldige klantenservice begint met betere helpdesk software. Vanaf € 15/maand. Ga aan de slag met een gratis proefperiode van 14 dagen. Software-as-a-Service of op locatie." hreflang="nl-NL" onover-preload="1">Onderscheidingen<div class="menu-item-description">Onze prijzen en prestaties</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-165475" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-165475"><a href="/functies/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="nl-NL" onover-preload="1">Functies</a></li> <li id="menu-item-803034" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803034"><a href="/prijzen/" title="LiveAgent-abonnementen beginnen bij €15/agent/maand en omvatten emailticketing, live chatfunctie, kennisbank en meer. Het volledige pakket is beschikbaar voor €69/agent/maand." hreflang="nl-NL" onover-preload="1">Prijzen</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/proef/" class="Button Button--full" title="Overweeg je LiveAgent voor je helpdesksoftware? Vul je gegevens in en je kan een gratis proef starten, geen verplichtingen en geen kredietkaartgegevens nodig." hreflang="nl-NL" onover-preload="1"> <span>Gratis proefperiode</span> </a> <a href="/login/" class="Button Button--login" title="Log in op uw LiveAgent account en profiteer van krachtige klantenservice tools die communicatie verbeteren en verkoop verhogen. Heeft u nog geen account? Start een gratis proefperiode zonder verplichtingen! Bezoek onze site voor meer informatie over onze alles-in-één oplossingen en reviews." hreflang="nl-NL" onover-preload="1"> <span>Inloggen</span> <span class="tooltip">Inloggen</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Meer weten over LiveAgent? Vraag een gratis demo aan om meer te weten te komen over LiveAgent en hoe het u kan helpen slagen." hreflang="nl-NL" onover-preload="1"> <span>Demo</span> </a> <a href="/proef/" class="Button Button--full" title="Overweeg je LiveAgent voor je helpdesksoftware? Vul je gegevens in en je kan een gratis proef starten, geen verplichtingen en geen kredietkaartgegevens nodig." hreflang="nl-NL" onover-preload="1"> <span>Gratis proefperiode</span> </a> <a href="/login/" class="Button Button--login" title="Log in op uw LiveAgent account en profiteer van krachtige klantenservice tools die communicatie verbeteren en verkoop verhogen. Heeft u nog geen account? Start een gratis proefperiode zonder verplichtingen! Bezoek onze site voor meer informatie over onze alles-in-één oplossingen en reviews." hreflang="nl-NL" onover-preload="1"> <span>Inloggen</span> <span class="tooltip">Inloggen</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-nl" lang="nl"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Azië</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Midden-Oosten</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/funkcii/vremevi-pravila/" title="Времевите правила могат да се погрижат за Вашето планиране, автоматични отговори, задачи и много други. Задайте час и правилото ще активира предварително избрано действие." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/funkce/casova-pravidla/" title="Časová pravidla se postarají o plánování, automatické odpovědi, úkoly a mnoho dalšího. Nastavte čas a časové pravidlo, které spustí vámi zvolenou akci." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/funktioner/tids-regler/" title="Tidsregler kan tage sig af din planlægning, automatiske svar, opgaver og meget mere. Indstil en tid og en tidsregel, der udløser en handling efter eget valg." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/funktionen/zeitregeln/" title="Zeitregeln können sich um Ihre Planung, automatische Antworten, Aufgaben und vieles mehr kümmern. Wenn Sie eine Zeit und eine Zeitregel festlegen, wird eine Aktion Ihrer Wahl ausgelöst." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/funktsioonid/time-rules/" title="Ajareeglite fuktsioon hoolitseb teie ajakava, automaatsete vastuste, ülesannete ja palju muu eest. Määrake aeg ja ajareegel, mis käivitavad teie valitud tegevuse." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/herramientas/reglas-de-tiempo/" title="Descubre cómo las reglas de tiempo de LiveAgent pueden optimizar tu soporte al cliente a través de automatizaciones basadas en tiempo. Mejora la eficiencia y satisfacción del cliente configurando acciones automáticas para seguimiento, limpieza de tickets y más. ¡Prueba LiveAgent gratis y experimenta una mayor productividad y tiempos de respuesta mejorados!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/fonctions/regles-de-temps/" title="Automatisez vos tâches avec les règles de temps LiveAgent pour booster votre productivité et réduire les erreurs. Essayez gratuitement!" hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/charaktiristika/kanones-xronou/" title="Οι κανόνες χρόνου μπορούν να φροντίσουν για τον προγραμματισμό, τις αυτόματες απαντήσεις, τις εργασίες και πολλά άλλα. Ορίστε ένα χρόνο και έναν κανόνα χρόνου που θα ενεργοποιήσουν μια ενέργεια της επιλογής σας." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/funkcionalnosti/vremenska-pravila/" title="Vremenska pravila se mogu pobrinuti za vaš raspored, automatske odgovore, zadatke i puno više. Postavite vrijeme i vremensko pravilo koje će biti okidač za akciju koju izaberete." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/caratteristiche/regole-temporali/" title="Le regole temporali possono occuparsi della pianificazione, delle risposte automatiche, delle attività e di molto altro. Imposta un orario e una regola temporale attiverà un'azione a tua scelta." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/funkcijas/laika-nosacijumi/" title="Atklājiet, kā LiveAgent laika nosacījumi var automatizēt uzdevumus, samazināt aģentu stresu un uzlabot klientu apmierinātību. Izmēģiniet bezmaksas un ietaupiet laiku un naudu ar efektīvu palīdzības dienesta pārvaldību!" hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/funkcijos/laiko-taisykles/" title="Laiko taisyklėmis galima pasirūpinti planavimu, automatiniais atsakymais, užduotimis ir dar daugiau. Nustatykite laiko intervalą ir laiko taisyklę, kuri aktyvuos pasirinktą veiksmą." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/jellemzok/ido-szabalyok/" title="Fedezze fel, hogyan spórolhat meg akár 15 óra munkaidőt az időszabályokkal a LiveAgentben! Automatizálja ügyfélszolgálati feladatait, csökkentse a hibalehetőségeket, és növelje az ügyfél-elégedettséget. Próbálja ki ingyen és emelje új szintre hatékonyságát!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </span> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/funkcje/reguly-czasowe/" title="Reguły czasowe pomagają zarządzać harmonogramem, automatycznymi odpowiedziami, zadaniami i nie tylko. Ustaw czas, a reguła czasowa wyzwoli wybraną akcję." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/caracteristici/reguli-de-timp/" title="Regulile de timp pot avea grijă de programare, răspunsuri automate, sarcini și multe altele. Setați un termen și o regulă de timp care să declanșeze o acțiune la alegere." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/funkcii/pravila-vremeni/" title="Правила времени обеспечивают выполнение задач по расписанию, отправку автоматических ответов и многое другое. Задайте время и правило времени, которое запустит указанное вами действие." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/funkcie/casove-pravidla/" title="Časové pravidlá sa môžu postarať o vaše plánovanie, automatické odpovede, úlohy a oveľa viac. Nastavením času a časového pravidla sa spustí činnosť podľa vášho výberu." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/funkcije/casovna-pravila/" title="Časovna pravila lahko poskrbijo za vaše razporejanje, samodejne odgovore, opravila in še veliko več. Nastavite čas in časovno pravilo, ki bo sprožilo dejanje po vaši izbiri." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Azië</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/tezheng/shijian-guize/" title="时间规则可以照顾到您的日程安排，自动回复，任务和更多事项。设置一个时间和时间规则将触发一个关于您选择的行动。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/feature/panuntunan-oras/" title="Ang mga panuntunan sa oras ay maaaring mag-ayos ng iyong pag-iiskedyul, mga awtomatikong tugon, mga gawain at marami pa. Magtakda ng oras at panuntunan sa oras na magti-trigger ng aksyong iyong napili." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tinh-nang/quy-tac-theo-thoi-gian/" title="Quy tắc theo thời gian có thể xử lý việc lập lịch trình, trả lời tự động, tác vụ, và những công việc khác của bạn. Thiết lập một thời gian và một quy tắc thời gian nào đó để kích hoạt một hành động bạn đã chọn." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Midden-Oosten</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/momayezat/time-rules/" title="يمكن أن تهتم القواعد المؤقتة بجدولة المواعيد والردود الأوتوماتيكية والمزيد من المهام الأخرى غير ذلك. حدد وقتًا وقاعدة مؤقتة تقوم بتحفيز إجراء من اختيارك." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/features/time-rules/" title="Time rules can take care of your scheduling, automatic replies, tasks, and much more. Set a time and a time rule that will trigger an action of your choosing." hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/recursos/regras-de-tempo/" title="As regras de tempo podem cuidar de seus agendamentos, respostas automáticas, tarefas e muito mais. Configure um tempo e uma regra de tempo acionará uma ação de sua escolha." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.54" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Gekopieerd!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <span itemprop="author" itemscope itemtype="http://schema.org/Organization"> <meta itemprop="url" content="https://www.live-agent.nl/functies/tijdregels/"> <meta itemprop="name" content="LiveAgent"> </span> <style id="compactheader-css" type="text/css">.compact-header{padding-top:2em;padding-bottom:2em;background-color:#f9f9fa}.compact-header ~ 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itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.live-agent.nl/functies/" href="https://www.live-agent.nl/functies/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="nl-NL" onover-preload="1"><span itemprop="name">Functies</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Tijdregels</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-tijdregels">Tijdregels</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Tijdregels in LiveAgent automatiseren taken zoals helpdesk opruimen, reminders en follow-ups sturen, en tickets oplossen. Ze verminderen menselijke fouten en burn-out, en besparen tot 15 uur werk per week. Beschikbaar in Small, Medium en Large pakketten.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Categorieën:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.live-agent.nl/functies/#ticketbeheer" title="Ticketbeheer" hreflang="nl-NL" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Ticketbeheer </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Beschikbaar in:</div> <ul class="compact-header__tags-list"> <li> <a href="/prijzen/" title="Small" hreflang="nl-NL" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/prijzen/" title="Medium" hreflang="nl-NL" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/prijzen/" title="Large" hreflang="nl-NL" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-are-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Wat zijn tijdregels?</span></a><a href="#h-examples-of-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Voorbeeld van tijdregels</span></a><a href="#h-example-1" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Voorbeeld 1</span></a><a href="#h-example-2" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Voorbeeld 2</span></a><a href="#h-example-3" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Voorbeeld 3</span></a><a href="#h-how-do-time-rules-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Hoe werken tijdregels?</span></a><a href="#h-why-are-time-rules-important" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Waarom zijn tijdregels belangrijk?</span></a><a href="#h-what-other-types-of-rules-are-there-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Welke andere soorten regels zijn er in LiveAgent?</span></a><a href="#h-action-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Actieregels</span></a><a href="#h-sla-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">SLA-regels</span></a><a href="#h-what-can-you-do-with-time-rules-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Wat kunt u doen met tijdregels in LiveAgent?</span></a><a href="#h-conditions-that-can-be-applied-to-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Voorwaarden die kunnen worden toegepast op tijdregels</span></a><a href="#h-actions-that-can-be-executed-by-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Acties die kunnen worden uitgevoerd door tijdregels</span></a><a href="#h-what-do-time-rules-look-like-in-practice" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Hoe zien tijdsregels er in de praktijk uit?</span></a><a href="#h-how-to-set-up-time-rules-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Tijdregels instellen in LiveAgent</span></a><a href="#h-benefits-of-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Voordelen van tijdregels</span></a><a href="#h-less-room-for-human-error-and-a-reduced-chance-of-agent-burn-out" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Minder ruimte voor menselijke fouten en een kleinere kans op doorbranden van vertegenwoordigers</span></a><a href="#h-improved-customer-satisfaction" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Verbeterde klantentevredenheid</span></a><a href="#h-automation-rules-save-time-and-money" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Automatiseringsregels besparen tijd en geld</span></a><a href="#h-knowledge-base-resources" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Kennisbankbronnen</span></a><a href="#h-ready-to-create-your-own-time-rules" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Ontdek hoe tijdregels in LiveAgent uw helpdesk automatiseren, menselijke fouten verminderen en burn-out voorkomen. Bespaar tot 15 uur per week met efficiënter ticketbeheer en verbeterde klantentevredenheid. Probeer het gratis en ervaar de voordelen zelf!" hreflang="nl-NL"><span class="FilterMenu__item-title js-toc__item-title">Klaar om uw eigen tijdregels te maken?</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.live-agent.nl/app/themes/liveagent/assets/images/features-category_ticket-management.jpg"> <picture><img fetchpriority="high" src="https://www.live-agent.nl/app/themes/liveagent/assets/images/features-category_ticket-management.jpg" alt="Tijdregels" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/Time-Rules.svg"> <img fetchpriority="high" src="https://www.live-agent.nl/wp/urlslab-download/9ef9015f2cc7f358cbf7c59779eab76d/Time-Rules.svg" alt="Integratie" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Probeer het gratis</div> <div class="Signup__sidebar__subtitle">Geen verplichtingen</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Volledige naam" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="Email" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Bedrijfsnaam" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Kies een naam voor uw LiveAgent subdomein. 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href="https://www.live-agent.nl/app/plugins/wp-urlslab/public/build/css/urlslab_youtube_loader_decorated.css"> <h2 class="wp-block-heading" id="h-what-are-time-rules">Wat zijn tijdregels?</h2> <p>Tijdregels zijn <a href="https://www.live-agent.nl/functies/regels/" urlslab_href_old="https://www.live-agent.nl/momayezat/regels/" title="Automatiseer en organiseer uw workflow met regels. Met regels kunt u uw tickets organiseren, automatische antwoorden verzenden en meer." hreflang="nl-NL" onover-preload="1">automatiseringsregels</a> die niet door acties worden geactiveerd, maar in plaats daarvan voorwaardelijk zijn. Ze worden het meest gebruikt voor het opruimen van de helpdesk, emailherinneringen of follow-ups, het oplossen van tickets die al een tijdje niet meer actief zijn geweest of het toevoegen van <a href="https://www.live-agent.nl/functies/tags/" title="Ontdek hoe tags uw helpdesk kunnen transformeren met LiveAgent! Categoriseer en orden tickets efficiënt, verhoog de productiviteit van uw team en verbeter klanttevredenheid. Probeer gratis en pas uw workflow aan met krachtige tagfuncties. Bezoek nu en til uw klantenservice naar een hoger niveau!" hreflang="nl-NL" onover-preload="1">tags</a>. De mogelijkheden zijn eindeloos.</p> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Time-Rules.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Time Rules.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/deb295adce6bea60e3a34bc84fd86a6a/Time-Rules.png.webp 1214w, https://www.live-agent.nl/wp/urlslab-download/b555bf052bca9437da324ddb14dcc11b/Time-Rules-300x215.png.webp 300w, https://www.live-agent.nl/wp/urlslab-download/7dcd83468e23b92e4e4dac40e6a9d09a/Time-Rules-1024x734.png.webp 1024w, https://www.live-agent.nl/wp/urlslab-download/88687d5c753d10736b4485104f6882e7/Time-Rules-768x550.png.webp 768w, https://www.live-agent.nl/wp/urlslab-download/aa87214f791838cca20b0de6e746189f/Time-Rules-70x50.png.webp 70w, https://www.live-agent.nl/wp/urlslab-download/b6932c42da5e86a03d01411126ad7ef2/Time-Rules-35x25.png.webp 35w, https://www.live-agent.nl/wp/urlslab-download/b359301371f68447370ee1db3f85505e/Time-Rules-467x335.png.webp 467w, https://www.live-agent.nl/wp/urlslab-download/487d3e5eb5bab8d28bb5d4d4729a9d19/Time-Rules-558x400.png.webp 558w, https://www.live-agent.nl/wp/urlslab-download/f141b41685880f00afe8446ae2ea7adc/Time-Rules-185x133.png.webp 185w, https://www.live-agent.nl/wp/urlslab-download/4141e6b0a6ec97aa5e79eb7063c5f01b/Time-Rules-110x79.png.webp 110w, https://www.live-agent.nl/wp/urlslab-download/0904ff394c3e0d9038c10e62b3a526d7/Time-Rules-485x348.png.webp 485w, https://www.live-agent.nl/wp/urlslab-download/f69b620729cb27013bd797af86f4d38e/Time-Rules-31x22.png.webp 31w, https://www.live-agent.nl/wp/urlslab-download/f51942bb81722461f04167a24f2c8f30/Time-Rules-250x179.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1214px) 100vw, 1214px" type="image/webp"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/d3a4c84d859d2b61113beb8bf20dbc76/Time-Rules.png 1214w, https://www.live-agent.nl/wp/urlslab-download/ba8fa73486e4cbcc72453565e011dab4/Time-Rules-300x215.png 300w, https://www.live-agent.nl/wp/urlslab-download/40497e0d919fdc3ce082f7a4b0fe9328/Time-Rules-1024x734.png 1024w, https://www.live-agent.nl/wp/urlslab-download/d10ec5f2b32a9d87888ddf8ff9f418f9/Time-Rules-768x550.png 768w, https://www.live-agent.nl/wp/urlslab-download/7bff14e5bfd554520716c0ff1b72148e/Time-Rules-70x50.png 70w, https://www.live-agent.nl/wp/urlslab-download/a3a47a77bd6ca9ec271b55819778c6e5/Time-Rules-35x25.png 35w, https://www.live-agent.nl/wp/urlslab-download/2b8fdea1d3ebe6d225b1c8727cabcad9/Time-Rules-467x335.png 467w, https://www.live-agent.nl/wp/urlslab-download/da1b07a8d8c918b9a9929d8106459c43/Time-Rules-558x400.png 558w, https://www.live-agent.nl/wp/urlslab-download/83493b36275a2725f4b9b0d0069cced1/Time-Rules-185x133.png 185w, https://www.live-agent.nl/wp/urlslab-download/b2912a1bed3a2ccd1e0db2558627656d/Time-Rules-110x79.png 110w, https://www.live-agent.nl/wp/urlslab-download/27a33592d0c95be30f2f6e290334b3ba/Time-Rules-485x348.png 485w, https://www.live-agent.nl/wp/urlslab-download/a6c344833dfeda23150f0bb13ecdae77/Time-Rules-31x22.png 31w, https://www.live-agent.nl/wp/urlslab-download/dd0e9872d1f5760c16655250dd3782d1/Time-Rules-250x179.png 250w" urlslab-lazy="yes" sizes="(max-width: 1214px) 100vw, 1214px"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/deb295adce6bea60e3a34bc84fd86a6a/Time-Rules.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1214" height="870" alt="Tijdregels-LiveAgent" class="wp-image-146733" data-src="https://www.live-agent.nl/wp/urlslab-download/d3a4c84d859d2b61113beb8bf20dbc76/Time-Rules.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <h2 class="wp-block-heading" id="h-examples-of-time-rules">Voorbeeld van tijdregels</h2> <h3 class="wp-block-heading" id="h-example-1">Voorbeeld 1</h3> <p>Als LiveAgent-gebruiker kunt u een tijdregel instellen die 24 uur na uw laatste interactie met een klant <a href="https://www.live-agent.nl/functies/automatisch-terugbellen/" title="Stel uw klanten in staat om teruggebeld te worden en hun ondersteuningservaring te verbeteren met uw virtuele callcenter/helpdesk met meerdere kanalen." hreflang="nl-NL" onover-preload="1">automatisch</a> een vervolgmail verstuurt.</p> <h3 class="wp-block-heading" id="h-example-2">Voorbeeld 2</h3> <p>U kunt ook een tijdregel instellen die automatisch alle tickets waarop binnen 10 dagen niet is gereageerd, markeert als opgelost.</p> <h3 class="wp-block-heading" id="h-example-3">Voorbeeld 3</h3> <p>LiveAgent verwijdert automatisch met SPAM gemarkeerde tickets die ouder zijn dan 90 dagen.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Active-time-rules.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Active Time Rules.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/34d62bc34e5f98510148e03b2c9381f5/Active-time-rules-1024x558.png.webp 1024w, https://www.live-agent.nl/wp/urlslab-download/ae1a76ebd38d17e8afdabb6081e3c7f1/Active-time-rules-300x164.png.webp 300w, https://www.live-agent.nl/wp/urlslab-download/d8f4e52bdc3f5f161865ebf4ff223e2a/Active-time-rules-768x419.png.webp 768w, https://www.live-agent.nl/wp/urlslab-download/9b5d68d4a690934b6bc175998c8e0d2b/Active-time-rules-92x50.png.webp 92w, https://www.live-agent.nl/wp/urlslab-download/e697e2abd0c0245f967280b4a0c85a17/Active-time-rules-46x25.png.webp 46w, https://www.live-agent.nl/wp/urlslab-download/f1946b889bb5e0f6ed74eb68ef825651/Active-time-rules-614x335.png.webp 614w, https://www.live-agent.nl/wp/urlslab-download/d3e92ccc5f2e57f22500e7d9f0ff464b/Active-time-rules-700x382.png.webp 700w, https://www.live-agent.nl/wp/urlslab-download/4499dda9c7cb2a68d0f33ecafc75410b/Active-time-rules-185x101.png.webp 185w, https://www.live-agent.nl/wp/urlslab-download/f15cd8e8cbaf17a7e9910caf2d960fb5/Active-time-rules-110x60.png.webp 110w, https://www.live-agent.nl/wp/urlslab-download/aec5868e080baf67508062c7e15a80a0/Active-time-rules-485x264.png.webp 485w, https://www.live-agent.nl/wp/urlslab-download/bf31802c4605f298628b5f1bdeeac02f/Active-time-rules-40x22.png.webp 40w, https://www.live-agent.nl/wp/urlslab-download/430f1bf4765aa9f65d34d33ab87aefa4/Active-time-rules-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/9f61ba6f8572dfa7927431672fa9dc28/Active-time-rules-1024x558.png 1024w, https://www.live-agent.nl/wp/urlslab-download/ece72140019814701e30dd091eac1f76/Active-time-rules-300x164.png 300w, https://www.live-agent.nl/wp/urlslab-download/3c4bd38f52350bdd306826ec9ca7528a/Active-time-rules-768x419.png 768w, https://www.live-agent.nl/wp/urlslab-download/b7abf6d75d85dd3243c2d0eaf9e19fa5/Active-time-rules-92x50.png 92w, https://www.live-agent.nl/wp/urlslab-download/7a2ca5b6f1e37fed90649cbae7d3ac61/Active-time-rules-46x25.png 46w, https://www.live-agent.nl/wp/urlslab-download/e73d3d3e1b2512dd142503729b4afd76/Active-time-rules-614x335.png 614w, https://www.live-agent.nl/wp/urlslab-download/dad530f5fe13d22d265fa2a6ae3b77c1/Active-time-rules-700x382.png 700w, https://www.live-agent.nl/wp/urlslab-download/b3b57c6d2bad5e0ead1ca4705d2e1069/Active-time-rules-185x101.png 185w, https://www.live-agent.nl/wp/urlslab-download/3eb3c4b46af2b51819a95078cc98b4c3/Active-time-rules-110x60.png 110w, https://www.live-agent.nl/wp/urlslab-download/64fbd0a53e61995eb3cb9d9e619dcfae/Active-time-rules-485x264.png 485w, https://www.live-agent.nl/wp/urlslab-download/df8ece87c039e9908629a6068c2220a6/Active-time-rules-40x22.png 40w, https://www.live-agent.nl/wp/urlslab-download/e86b1336d6a16da8dfbf545869240010/Active-time-rules-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/34d62bc34e5f98510148e03b2c9381f5/Active-time-rules-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-212453" data-src="https://www.live-agent.nl/wp/urlslab-download/9f61ba6f8572dfa7927431672fa9dc28/Active-time-rules-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-do-time-rules-work">Hoe werken tijdregels?</h2> <p>Zodra een tijdregel is ingesteld, voert het systeem automatisch periodieke achtergrondcontroles uit met korte tussenpozen (gewoonlijk één minuut) en controleert het of aan de voorwaarden van de tijdregel is voldaan. Als dit het geval is, wordt de regel automatisch uitgevoerd.</p> <h2 class="wp-block-heading" id="h-why-are-time-rules-important">Waarom zijn tijdregels belangrijk?</h2> <p>Tijdregels kunnen buitengewoon voordelig zijn voor elk bedrijf met <a href="https://www.liveagent.com" urlslab_href_old="/decrease-ticket-load/" title="Discover LiveAgent, the all-in-one customer support software designed to elevate your service with 24/7 availability, no setup fees, and a free trial with no credit card required. Connect across channels with over 130 ticketing features and 200+ integrations. Enhance efficiency with AI assistance, live chat, call center, and ticketing systems. Experience fast implementation, award-winning service, and increased revenue potential. Start your free trial today and join leading brands in providing exceptional customer care." hreflang="en-US" onover-preload="1">hoge ticketvolumes</a>, omdat ze de stress van vertegenwoordigers kunnen verlichten en alledaagse en repetitieve taken in korte tijd kunnen uitvoeren.</p> <p>De belangrijkste voordelen van tijdregels zijn:</p> <ul class="wp-block-list"> <li>Verbeterde efficiëntie / workflow voor medewerkers</li> <li>Verbeterde reactietijden</li> <li>Minder ruimte voor menselijke fouten</li> <li>Minder stress / verminderde kans op burn-out</li> <li>Lagere ondersteuningskosten en <a href="https://www.live-agent.nl/verhoog-de-reactietijd/" title="Verbeter uw reactiesnelheid met 26% met LiveAgent. Uw klanten zullen blij zijn en uw omzet zal stijgen. Probeer LiveAgent vandaag nog." hreflang="nl-NL" onover-preload="1">bespaarde tijd</a></li> </ul> <div class="Gutenberg"> <section class="Reference Box Box--gray"> <div class="wrapper"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__image"> <div class="elementor-widget-image"> <div class="elementor-widget-container"> <div class="elementor-image"> <picture><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/5f43a841e5476c246cb77f5bdd06a41c/komora.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="Peter Komornik" data-src="https://www.live-agent.nl/wp/urlslab-download/7ca23ab734834702b31f9f797a1514f2/komora.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-inner-column Reference__text"> <div class="elementor-blockquote--skin-clean elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote"> <div class="elementor-widget-container"> <blockquote class="elementor-blockquote"> <p class="elementor-blockquote__content">LiveAgent combineert <strong>uitstekende live chat, ticketing</strong> en automatisering waarmee we <strong>uitzonderlijke ondersteuning bieden aan onze klanten. </strong></p> <footer> <cite class="elementor-blockquote__author">Peter Komornik, CEO</cite> </footer> </blockquote> </div> <div class="elementor-widget-image"> <div class="elementor-image"> <img decoding="async" alt="logo slido black" data-src="https://www.live-agent.nl/wp/urlslab-download/efbbc93e898ce24aab313998d89a2a5d/logo_slido_black.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"> </div> </div> </div> </div> </div> </div> </section> </div> <h2 class="wp-block-heading" id="h-what-other-types-of-rules-are-there-in-liveagent">Welke andere soorten regels zijn er in LiveAgent?</h2> <p>Naast tijdregels kunnen LiveAgent-gebruikers profiteren van op triggers gebaseerde automatiseringsregels en SLA-regels (Service Level Agreement).</p> <h3 class="wp-block-heading" id="h-action-rules">Actieregels</h3> <p>Actieregels zijn door <a href="https://www.live-agent.nl/functies/regels/" urlslab_href_old="https://www.live-agent.nl/momayezat/regels/" title="Automatiseer en organiseer uw workflow met regels. Met regels kunt u uw tickets organiseren, automatische antwoorden verzenden en meer." hreflang="nl-NL" onover-preload="1">acties geactiveerde basisregels</a>. LiveAgent-gebruikers kunnen een trigger en een actie instellen, en wanneer aan de triggervoorwaarden is voldaan, wordt de actie uitgevoerd. U kunt bijvoorbeeld een regel instellen die automatisch elk ticket met de woorden “facturering” of “betaling” toewijst aan de factureringsafdeling.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/11/Rules-Create.png" data-lightbox="gallery" title="App - Uploads - 2020 - 11 - Rules Create.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/bf939103ffd6355586b71046e921371d/Rules-Create-1024x781.png.webp 1024w, https://www.live-agent.nl/wp/urlslab-download/4631cdf4a71011fbcdef8c68734af3ab/Rules-Create-300x229.png.webp 300w, https://www.live-agent.nl/wp/urlslab-download/2e939bde747ce0cb9f52a6c8bda21d73/Rules-Create-768x585.png.webp 768w, https://www.live-agent.nl/wp/urlslab-download/1f275103e8719841da99c577c82440fb/Rules-Create-66x50.png.webp 66w, https://www.live-agent.nl/wp/urlslab-download/4690baa69f0f3f5359cb4c989043dd5d/Rules-Create-33x25.png.webp 33w, https://www.live-agent.nl/wp/urlslab-download/06c091e26735a671319dd0b8e62bf259/Rules-Create-439x335.png.webp 439w, https://www.live-agent.nl/wp/urlslab-download/5f76547a20df33e3e8f0ca98ad569cf5/Rules-Create-525x400.png.webp 525w, https://www.live-agent.nl/wp/urlslab-download/068e1b2a6cbf728fb3f4ee317522249a/Rules-Create-185x141.png.webp 185w, https://www.live-agent.nl/wp/urlslab-download/3c2fd9ae1b6f03187540533f6ddbef5a/Rules-Create-110x84.png.webp 110w, https://www.live-agent.nl/wp/urlslab-download/e17445bbcb66d5ea7803ebc9a942610f/Rules-Create-485x370.png.webp 485w, https://www.live-agent.nl/wp/urlslab-download/722c6df23a0493194b84a4e632fbaee6/Rules-Create-29x22.png.webp 29w, https://www.live-agent.nl/wp/urlslab-download/730bf47b0066ef5fb4c5ad1ca51e7739/Rules-Create-250x191.png.webp 250w, https://www.live-agent.nl/wp/urlslab-download/6341df3ea78248e88a10a5ff02b39cc5/Rules-Create.png.webp 1102w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/db38de8d90a89e6f7ee15c218a06d7f7/Rules-Create-1024x781.png 1024w, https://www.live-agent.nl/wp/urlslab-download/c5c3ce414d6930d2d2497f5850503d15/Rules-Create-300x229.png 300w, https://www.live-agent.nl/wp/urlslab-download/25cf44115e45a002336e2b22ffb773e6/Rules-Create-768x585.png 768w, https://www.live-agent.nl/wp/urlslab-download/3e4516117bc56326f9dc4c937eca4a9c/Rules-Create-66x50.png 66w, https://www.live-agent.nl/wp/urlslab-download/cdb2f5aa71b77e9026f24c55ede85129/Rules-Create-33x25.png 33w, https://www.live-agent.nl/wp/urlslab-download/3bb583cd519cd4a7cd914db19938b744/Rules-Create-439x335.png 439w, https://www.live-agent.nl/wp/urlslab-download/17a07ecf5c10d900a336a776716c9175/Rules-Create-525x400.png 525w, https://www.live-agent.nl/wp/urlslab-download/adb8ae68245d8235fd7947db178dc3ac/Rules-Create-185x141.png 185w, https://www.live-agent.nl/wp/urlslab-download/6f2a2f65df077753ced8f270877b6eb5/Rules-Create-110x84.png 110w, https://www.live-agent.nl/wp/urlslab-download/71196e81e53f00357d5e758045b47fa2/Rules-Create-485x370.png 485w, https://www.live-agent.nl/wp/urlslab-download/57d4b6c098f060838be51ca44c3961f8/Rules-Create-29x22.png 29w, https://www.live-agent.nl/wp/urlslab-download/d3d80a257a63f572e1e9c5a90a699050/Rules-Create-250x191.png 250w, https://www.live-agent.nl/wp/urlslab-download/f0b599b601de1f290ab3540937f504f9/Rules-Create.png 1102w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/bf939103ffd6355586b71046e921371d/Rules-Create-1024x781.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="781" alt="Creëer-regel-in-LiveAgent" class="wp-image-146771" data-src="https://www.live-agent.nl/wp/urlslab-download/db38de8d90a89e6f7ee15c218a06d7f7/Rules-Create-1024x781.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h3 class="wp-block-heading" id="h-sla-rules">SLA-regels</h3> <p><a href="https://www.live-agent.nl/functies/overeenkomst-inzake-dienstverleningsniveau-sla/" urlslab_href_old="https://www.live-agent.nl/momayezat/overeenkomst-inzake-dienstverleningsniveau-sla/" title="Beheer SLA's met LiveAgent: automatiseringsregels, rapporten en gratis proefperiode beschikbaar. Kies Small, Medium of Large pakket!" hreflang="nl-NL" onover-preload="1">SLA-regels</a> kunnen alleen worden toegepast op de SLA-instellingen en zijn gebonden aan SLA-niveaus. Een voorbeeld van een SLA-regel zou kunnen zijn om het SLA-niveau van een ticket te wijzigen of om te voorkomen dat andere regels worden uitgevoerd.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Automate tasks with time-triggered rules</p> <p class="BlockDiscover__text">Save up to 15 hours of work each week with custom automation rules. The possibilities are endless. Try them today. No credit card required.</p> <div class="BlockDiscover__buttons"> Start free 30-day trial <a href="/demo/" class="Button Button--outline Button--outline__white" title="Meer weten over LiveAgent? Vraag een gratis demo aan om meer te weten te komen over LiveAgent en hoe het u kan helpen slagen." hreflang="nl-NL" onover-preload="1"> <span>Plan een demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <h2 class="wp-block-heading" id="h-what-can-you-do-with-time-rules-in-liveagent">Wat kunt u doen met tijdregels in LiveAgent?</h2> <p>Tijdregels kunnen worden toegepast wanneer:</p> <ul class="wp-block-list"> <li>Een ticket is ouder dan een bepaald aantal dagen, uren of minuten</li> <li>De status van een ticket is niet veranderd in een bepaald aantal dagen, uren of minuten</li> <li>Een ticket moet binnen een bepaald aantal dagen, uren of minuten worden betaald</li> <li>Een Ticket is meer dan een bepaald aantal dagen, uren of minuten te laat</li> </ul> <h3 class="wp-block-heading" id="h-conditions-that-can-be-applied-to-time-rules">Voorwaarden die kunnen worden toegepast op tijdregels</h3> <ul class="wp-block-list"> <li>Ticket status</li> <li>Ticket aangemaakt (datum)</li> <li>Ticket gewijzigd (datum)</li> <li>Ticket verwijderd</li> <li>Ticket start verwijzende URL</li> <li>Ticket prioriteit</li> <li>Ticket afdeling</li> <li>Ticket toegewezen aan</li> <li>Klantengroep</li> <li>Ticket tags</li> </ul> <h3 class="wp-block-heading" id="h-actions-that-can-be-executed-by-time-rules">Acties die kunnen worden uitgevoerd door tijdregels</h3> <ul class="wp-block-list"> <li>Ticket overdragen</li> <li>Ticket afhandelen</li> <li>Ticket verwijderen</li> <li>De prioriteit van het ticket wijzigen</li> <li>Verander het <a href="https://www.live-agent.nl/functies/overeenkomst-inzake-dienstverleningsniveau-sla/" urlslab_href_old="https://www.live-agent.nl/momayezat/overeenkomst-inzake-dienstverleningsniveau-sla/" title="Beheer SLA's met LiveAgent: automatiseringsregels, rapporten en gratis proefperiode beschikbaar. Kies Small, Medium of Large pakket!" hreflang="nl-NL" onover-preload="1">SLA-niveau</a></li> <li>Markeren als spam</li> <li>Niet markeren als spam</li> <li>Ticket opschonen</li> <li>Antwoord versturen answer</li> <li>Het onderwerp van het ticket wijzigen</li> <li>Oproep URL</li> <li>Tag toevoegen</li> <li>Tag verwijderen</li> <li>Stuur mail naar</li> <li>Stop andere regels</li> <li>HTTP-verzoek</li> </ul> <h2 class="wp-block-heading" id="h-what-do-time-rules-look-like-in-practice">Hoe zien tijdsregels er in de praktijk uit?</h2> <p>Als een regel wordt toegepast op een ticket, wordt de wijziging weergegeven in de gedetailleerde ticketweergave (om duidelijke verantwoordelijkheid voor ticketafhandeling te garanderen.) Zowel beheerders als <a href="https://www.live-agent.nl/functies/vertegenwoordigers/" title="Ontdek hoe helpdeskmedewerkers essentieel zijn voor klantenondersteuning bij LiveAgent. Leer wat hun rol inhoudt, welke vaardigheden nodig zijn en hoe je ze aan je helpdesk kunt toevoegen om de workflow te verbeteren. Probeer onze gratis proefversie en verhoog je productiviteit met meer vertegenwoordigers." hreflang="nl-NL" onover-preload="1">vertegenwoordigers</a> kunnen de wijzigingen in het ticket zien die zijn aangebracht met actieve tijdregels.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Time-rule-auto-resolve.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Time Rule Auto Resolve.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/4c7672d1b60dad2fa87d6eb7f0555bb2/Time-rule-auto-resolve-1024x96.png.webp 1024w, https://www.live-agent.nl/wp/urlslab-download/64d9644f3496755981737e6ae17326b4/Time-rule-auto-resolve-300x28.png.webp 300w, https://www.live-agent.nl/wp/urlslab-download/fcaad8971e64a5d6a21b762b4afd1b19/Time-rule-auto-resolve-768x72.png.webp 768w, https://www.live-agent.nl/wp/urlslab-download/876c05a4350d2d6c80944b56e944eeda/Time-rule-auto-resolve-185x17.png.webp 185w, https://www.live-agent.nl/wp/urlslab-download/ab09cd95da12b90307a194f6ce2ced82/Time-rule-auto-resolve-175x16.png.webp 175w, https://www.live-agent.nl/wp/urlslab-download/1e13f8b44ad0d4de411bf0829aef17b1/Time-rule-auto-resolve-960x90.png.webp 960w, https://www.live-agent.nl/wp/urlslab-download/d0df2ba5182c7f02ee3047254c22329a/Time-rule-auto-resolve-700x66.png.webp 700w, https://www.live-agent.nl/wp/urlslab-download/63831d0159ebc7fd9b1d9db340a8747a/Time-rule-auto-resolve-110x10.png.webp 110w, https://www.live-agent.nl/wp/urlslab-download/f045cf30a35fd29faccef4b8f3917524/Time-rule-auto-resolve-485x45.png.webp 485w, https://www.live-agent.nl/wp/urlslab-download/55b562af876545002a36edbf342157fd/Time-rule-auto-resolve-95x9.png.webp 95w, https://www.live-agent.nl/wp/urlslab-download/114acbc8586941d601b3621afe0e38fc/Time-rule-auto-resolve-200x19.png.webp 200w, https://www.live-agent.nl/wp/urlslab-download/0917c87c2e70daf9c559256b6885080c/Time-rule-auto-resolve-250x23.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/4ad898dc3298c7d2195419f42ea44cbb/Time-rule-auto-resolve-1024x96.png 1024w, https://www.live-agent.nl/wp/urlslab-download/be6df12fd7b79529654ecef57e465b6c/Time-rule-auto-resolve-300x28.png 300w, https://www.live-agent.nl/wp/urlslab-download/21e2e5c963f4b8d8aabac84c5207cc9a/Time-rule-auto-resolve-768x72.png 768w, https://www.live-agent.nl/wp/urlslab-download/f0fe93bd85ee89250028cf9eb4b415b4/Time-rule-auto-resolve-185x17.png 185w, https://www.live-agent.nl/wp/urlslab-download/2ad67fedba16639a264a394b96dcda5d/Time-rule-auto-resolve-175x16.png 175w, https://www.live-agent.nl/wp/urlslab-download/51f785d62926fd77fb6e5b9452fdb343/Time-rule-auto-resolve-960x90.png 960w, https://www.live-agent.nl/wp/urlslab-download/3ac7732f0ba133b374aa67171db51c0f/Time-rule-auto-resolve-700x66.png 700w, https://www.live-agent.nl/wp/urlslab-download/472c03197a2af5e1fa06489dd45984a0/Time-rule-auto-resolve-110x10.png 110w, https://www.live-agent.nl/wp/urlslab-download/05f395aa551cac743f423fcb314ad566/Time-rule-auto-resolve-485x45.png 485w, https://www.live-agent.nl/wp/urlslab-download/966c8834adbba35b675b1ce5ec3cc673/Time-rule-auto-resolve-95x9.png 95w, https://www.live-agent.nl/wp/urlslab-download/511d2f22e8258eb16c8686133f80cb3b/Time-rule-auto-resolve-200x19.png 200w, https://www.live-agent.nl/wp/urlslab-download/2e6cdba1e24686206ff2c65288d307ca/Time-rule-auto-resolve-250x23.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/4c7672d1b60dad2fa87d6eb7f0555bb2/Time-rule-auto-resolve-1024x96.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="96" alt="" class="wp-image-212429" data-src="https://www.live-agent.nl/wp/urlslab-download/4ad898dc3298c7d2195419f42ea44cbb/Time-rule-auto-resolve-1024x96.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a></figure> <h2 class="wp-block-heading" id="h-how-to-set-up-time-rules-in-liveagent">Tijdregels instellen in LiveAgent</h2> <ol class="wp-block-list"> <li>Log in op LiveAgent.</li> <li>Klik op <strong>Configuratie</strong> (tandwielpictogram in de linker menubalk).</li> <li>Klik op <strong>Automatisering</strong>.</li> <li>Klik op <strong>Tijdregels</strong>.</li> <li>Klik op <strong>Aanmaken</strong>.</li> <li>Schakel het <strong>selectievakje Status actief in</strong>.</li> <li>Maak een<strong>naam</strong> voor <strong>uw regel</strong>.</li> <li>U kunt het gedeelte Opmerkingen leeg laten, of u kunt de regel in meer detail beschrijven. Dit veld is alleen bedoeld voor uw gemak.</li> <li><strong>Selecteer een ‘Toepassen wanneer’ -variabele</strong>.</li> <li><strong>Selecteer de tijdsvoorwaarden</strong> – na hoe lang moet uw regel worden uitgevoerd?</li> <li><strong>Optioneel: klik op Conditiegroep toevoegen</strong>.</li> <li><strong>Selecteer de voorwaarden</strong> naar wens.</li> <li><strong>Selecteer de velden voor actie</strong> uitvoeren naar wens.</li> <li>Klik op <strong>Opslaan</strong>.</li> </ol> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2021/04/Edit-time-rule.png" data-lightbox="gallery" title="App - Uploads - 2021 - 04 - Edit Time Rule.png" onover-preload="1"><picture><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/c7858a12b0e47d21d55fb271b5f934a9/Edit-time-rule-1024x558.png.webp 1024w, https://www.live-agent.nl/wp/urlslab-download/8bb9b4faafa8af3bb8ef308da8c7b0c7/Edit-time-rule-300x163.png.webp 300w, https://www.live-agent.nl/wp/urlslab-download/301144eccf4bb8ef5181fa2c94ced2ea/Edit-time-rule-768x418.png.webp 768w, https://www.live-agent.nl/wp/urlslab-download/41ba678e9891620a1fa486b64c45a9d3/Edit-time-rule-92x50.png.webp 92w, https://www.live-agent.nl/wp/urlslab-download/b0581183ba2518f595ec1acb1c8a705c/Edit-time-rule-46x25.png.webp 46w, https://www.live-agent.nl/wp/urlslab-download/67b2f5b1a519d05138b9bd4f567f135a/Edit-time-rule-615x335.png.webp 615w, https://www.live-agent.nl/wp/urlslab-download/6145c871f6ac03eb1da26f9e199ee260/Edit-time-rule-700x381.png.webp 700w, https://www.live-agent.nl/wp/urlslab-download/cb5477153ba05fa8c93cf3c0a5202e95/Edit-time-rule-185x101.png.webp 185w, https://www.live-agent.nl/wp/urlslab-download/25bff8b2c50973a36fcd37af190c086d/Edit-time-rule-110x60.png.webp 110w, https://www.live-agent.nl/wp/urlslab-download/3e667db0a6f7d3b4903d7f419c6674c7/Edit-time-rule-485x264.png.webp 485w, https://www.live-agent.nl/wp/urlslab-download/334b478c5e514a472bf66671b42693a4/Edit-time-rule-40x22.png.webp 40w, https://www.live-agent.nl/wp/urlslab-download/23066f68b150e6f9840bdb1f52fd898b/Edit-time-rule-250x136.png.webp 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/52093a35663b0da8ee0bc22fe609ab37/Edit-time-rule-1024x558.png 1024w, https://www.live-agent.nl/wp/urlslab-download/b3544e1b0c927295cf093db3174b46e8/Edit-time-rule-300x163.png 300w, https://www.live-agent.nl/wp/urlslab-download/6bf649d0c1b18b9f919488172bacaf90/Edit-time-rule-768x418.png 768w, https://www.live-agent.nl/wp/urlslab-download/8020588bd83808b30ee704734fbc1a58/Edit-time-rule-92x50.png 92w, https://www.live-agent.nl/wp/urlslab-download/49f753d6723b11a18de4a3d84a35e311/Edit-time-rule-46x25.png 46w, https://www.live-agent.nl/wp/urlslab-download/091c2916a8d6fed8edc0bf8fbb9d2eb8/Edit-time-rule-615x335.png 615w, https://www.live-agent.nl/wp/urlslab-download/dea83956c24f902aa2e680affadaf85c/Edit-time-rule-700x381.png 700w, https://www.live-agent.nl/wp/urlslab-download/abd25bdbe0cf4e70bc395ec69721a3bd/Edit-time-rule-185x101.png 185w, https://www.live-agent.nl/wp/urlslab-download/ff54d0a3e4ed18f3fcf5c2f214ea0a3e/Edit-time-rule-110x60.png 110w, https://www.live-agent.nl/wp/urlslab-download/a7684f70f922242d15f1b1fde6276005/Edit-time-rule-485x264.png 485w, https://www.live-agent.nl/wp/urlslab-download/0c91dbda15149b51e21e1c85f810d197/Edit-time-rule-40x22.png 40w, https://www.live-agent.nl/wp/urlslab-download/3376e1d558f3c973909eea29f3dd3e21/Edit-time-rule-250x136.png 250w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/c7858a12b0e47d21d55fb271b5f934a9/Edit-time-rule-1024x558.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="558" alt="" class="wp-image-212441" data-src="https://www.live-agent.nl/wp/urlslab-download/52093a35663b0da8ee0bc22fe609ab37/Edit-time-rule-1024x558.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a></figure> <h2 class="wp-block-heading" id="h-benefits-of-time-rules">Voordelen van tijdregels</h2> <h3 class="wp-block-heading" id="h-less-room-for-human-error-and-a-reduced-chance-of-agent-burn-out">Minder ruimte voor menselijke fouten en een kleinere kans op doorbranden van vertegenwoordigers</h3> <p>Automatisering is precies – mensen niet. Kunt u zich voorstellen dat uw vertegenwoordigers moeten onthouden voor welke tickets ze geen antwoord hebben ontvangen en dat ze daarop moeten reageren?</p> <p>Het zou natuurlijk onmogelijk zijn om enkele ongemakkelijke situaties te creëren die schadelijk kunnen zijn voor uw bedrijf. Bovendien kan het moeten onthouden van wanneer het een goed moment is om elk verzoek van een klant op te volgen, leiden tot een snelle burn-out bij vertegenwoordigers.</p> <p>Als u automatiseringsregels heeft die voor deze administratieve taken zorgen, maakt u de tijd en geest van uw vertegenwoordigers vrij, <a href="https://www.liveagent.com/blog/what-does-your-customer-service-team-need-right-now/" title="Learn how to keep your customer service team happy and satisfied using top-notch leadership skills, while meeting customer expectations in these COVID-19 times." hreflang="en-US" onover-preload="1">waardoor ze zich kunnen concentreren</a> op meer dringende taken. Het zorgt er ook voor dat ze niet gestrest raken en dat ze gedurende langere tijd productief kunnen zijn.</p> <h3 class="wp-block-heading" id="h-improved-customer-satisfaction">Verbeterde klantentevredenheid</h3> <p>Tevreden klanten zijn de hoeksteen van elk bedrijf, aangezien ze van invloed zijn op aanbevelingen, online beoordelingen, mond-tot-mondreclame en verkoop. Daarom moet elk bedrijf ernaar <a href="https://www.live-agent.nl/verbeter-de-klantenservice/" title="Verbeter uw klantenservice door middel van geavanceerde helpdeskfuncties waarmee u uw communicatie kunt personaliseren en uw klanten snel van antwoorden kunt voorzien." hreflang="nl-NL" onover-preload="1">streven zijn klanten tevreden te houden</a> met uitstekende service, snelle responstijden en een persoonlijke aanpak.</p> <p>Uw klanten tevreden houden met tijdregels is eenvoudig, laat het systeem elke vraag opvolgen en uw klanten zullen zich gewaardeerd en gewaardeerd voelen. Het is zo makkelijk!</p> <section class="block-badges"> <div class="block-badges__bg" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/bg_glassy.jpg"> <div class="block-badges__wrap"> <div class="block-badges__content"> <h5 class="block-badges__subtitle" id="h-"> <img decoding="async" alt="Onderscheidingen" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/Awards.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"> </h5> <h2 class="block-badges__title h2 larger" id="h-happy-customers-are-the-best-customers"> Happy customers are <span class="highlight">the best</span> customers </h2> <p> We bieden migratiediensten voor de meest populaire helpdeskoplossingen. </p> <p> <a href="/onderscheidingen/" class="Button Button--full" title="Geweldige klantenservice begint met betere helpdesk software. Vanaf € 15/maand. Ga aan de slag met een gratis proefperiode van 14 dagen. Software-as-a-Service of op locatie." hreflang="nl-NL" onover-preload="1"><span>View more</span></a> </p> </div> <div class="award-badges"> <div data-test="935928" style="" alt="Badges" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2024/02/badge-sa-frontrunners-2024.png"></div> <div data-test="937576" style="" alt="Badges" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2024/02/badge-ca-shortlist-2024.png"></div> <div data-test="935929" style="" alt="Badges" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2024/02/badge-ga-category_leaders-2024.png"></div> <div data-test="938782" style="" alt="Badges" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2024/02/badge-ca-shortlist-2024.png"></div> <div data-test="938786" style="" alt="Badges" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2024/02/badge-ga-category_leaders-2024.png"></div> <div data-test="938783" style="" alt="Badges" urlslab-lazy-bgimage="https://www.liveagent.com/app/uploads/2024/02/badge-sa-frontrunners-2024.png"></div> </div> </div> </div> </section> <h3 class="wp-block-heading" id="h-automation-rules-save-time-and-money">Automatiseringsregels besparen tijd en geld</h3> <p>Kunt u zich voorstellen dat u elk onbeantwoord ticket handmatig moet opvolgen? Dit zou niet alleen een uiterst tijdrovende klus zijn, maar het zou ook erg duur zijn.</p> <p>Gelukkig kan helpdesksoftware zoals LiveAgent talloze tijdregels uitvoeren die uw agenten op de lange termijn veel tijd zullen besparen. Laat de logistiek aan ons over, zodat uw vertegenwoordigers zich kunnen concentreren op wat belangrijk is – <a href="https://www.liveagent.com/blog/live-chat-statistics/" urlslab_href_old="https://www.liveagent.com/blog/power-of-live-chat/" title='Discover the future of customer service with our "23 Must-Know Live Chat Statistics for 2024." Delve into the explosive growth of live chat, its impact on customer satisfaction and sales, and explore future trends shaping the industry. Gain invaluable insights to enhance your digital customer service strategy. Join us on this insightful journey and stay ahead in the competitive market.' hreflang="en-US" onover-preload="1">het onderhouden van klantenrelaties.</a></p> <h2 class="wp-block-heading" id="h-knowledge-base-resources">Kennisbankbronnen</h2> <p>Raadpleeg onze bronnen in de kennisbank voor meer informatie over tijdregels:</p> <ul class="wp-block-list"> <li><a href="https://support.liveagent.com/290878-Time-Rules" urlslab_href_old="http://support.ladesk.com/290878-Time-Rules" title="Time Rules check if the conditions, e.g. ticket status, ticket department, are met. Than the rule is executed. Watch our Time Rules video setup. Read about it." hreflang="en-US">Het instellen van tijdregels</a></li> <li><a href="https://support.liveagent.com/493350-How-to-send-automatic-reply-to-customer-after-a-ticket-is-created" urlslab_href_old="https://support.ladesk.com/493350-How-to-send-automatic-reply-to-customer-after-a-ticket-is-created" title="Learn to set up automatic replies in LiveAgent after a ticket is created using customizable rules for seamless customer communication." hreflang="en-US">Stuur automatische antwoorden naar de klant nadat er een ticket is aangemaakt</a></li> </ul> <div class="youtube_urlslab_loader" data-ytid="WzQQ9_O_1mE" width="560" height="315"><div class="youtube_urlslab_loader--inn"><div class="youtube_urlslab_loader--wrapper"><strong class="youtube_urlslab_loader--title">LiveAgent Webinar 2 Email, Automation, SLA | Live Agent</strong><strong class="youtube_urlslab_loader--duration">P0Y0M0DT0H0M3411S</strong><picture><source data-srcset="https://www.live-agent.nl/wp/urlslab-download/669955a0dbf3ec7e63f50c742932c2cd/hqdefault.jpg.webp" urlslab-lazy="yes" type="image/webp"></source><img class="youtube_urlslab_loader--img" data-src="https://www.live-agent.nl/wp/urlslab-download/3bdfa99dc66e327eb03ae04faffc2ce7/hqdefault.jpg" alt="Youtube video: LiveAgent Webinar 2 Email, Automation, SLA" urlslab-lazy="yes" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-id="39"></picture></div><div class="youtube_urlslab_loader--bottom"><strong>Live Agent</strong><time datetime="2024-10-14T06:14:35+00:00">October 14, 2024</time></div></div><div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Webinar 2 Email, Automation, SLA"><meta itemprop="description" content="Episode 2 of our Webinar masterclass. Learn how to setup your emails for multi brand support, create SLA levels for your departments, and automate daily tasks."><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/WzQQ9_O_1mE/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=WzQQ9_O_1mE"><link itemprop="embedUrl" content="https://www.youtube.com/embed/WzQQ9_O_1mE"><meta itemprop="duration" content="P0Y0M0DT0H0M3411S"><meta itemprop="uploadDate" content="2024-10-14T06:14:35+00:00"></div></div> <h2 class="wp-block-heading" id="h-ready-to-create-your-own-time-rules">Klaar om uw eigen tijdregels te maken?</h2> <p>Bespaar tot 15 uur werk per week met aangepaste tijdregels. De mogelijkheden zijn eindeloos. Probeer ze vandaag nog. Geen kredietkaart nodig. <a href="https://www.live-agent.nl/proef/" title="Overweeg je LiveAgent voor je helpdesksoftware? Vul je gegevens in en je kan een gratis proef starten, geen verplichtingen en geen kredietkaartgegevens nodig." hreflang="nl-NL" onover-preload="1">Start uw gratis proefperiode van 30 dagen.</a></p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Want to optimize your customer support workflows and improve response times?</p> <p class="BlockDiscover__text">With LiveAgent's time rules, you can easily set up rules and criteria to automatically prioritize and escalate support tickets based on their age or urgency.</p> <div class="BlockDiscover__buttons"> Try LiveAgent <a href="/demo/" class="Button Button--outline Button--outline__white" title="Meer weten over LiveAgent? Vraag een gratis demo aan om meer te weten te komen over LiveAgent en hoe het u kan helpen slagen." hreflang="nl-NL" onover-preload="1"> <span>Plan een demo</span> </a> </div> <div class="BlockDiscover__right__img" style="" urlslab-lazy-bgimage="https://www.live-agent.nl/app/themes/liveagent/assets/images/cta_new_chat.png"></div> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Gerelateerde artikels</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.live-agent.nl/functies/" title="Are you looking for a feature-rich help desk solution? 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Probeer LiveAgent nu en verbeter je klantenservice moeiteloos!" hreflang="nl-NL" onover-preload="1">Alternatieven</a></li> <li id="menu-item-818032"><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Rondleiding</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-25 widget_nav_menu"><div class="Footer__top__column__title h5">Ondersteuning</div><div class="menu-footer-top-support-dutch-container"><ul id="menu-footer-top-support-dutch" class="menu"><li id="menu-item-161337"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Ondersteuningsportaal</a></li> <li id="menu-item-161344"><a href="https://www.live-agent.nl/migratie/" title="LiveAgent migratie is eenvoudig met onze voorgebouwde plugins. Beschikbaar in 43 verschillende talen en ondersteunt taalaanpasbare widgets." hreflang="nl-NL" onover-preload="1">Datamigratie</a></li> <li id="menu-item-161338"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">Systeemstatus</a></li> <li id="menu-item-161339"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Wijzigingslogboek</a></li> <li id="menu-item-161346"><a href="https://www.live-agent.nl/verzoek-om-voorstel/" title="Wil je concrete antwoorden op specifieke vragen die je hebt over onze software? Neem contact met ons op en wij zullen meteen op je terugkomen met de antwoorden." hreflang="nl-NL" onover-preload="1">Verzoek offerte</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-26 widget_nav_menu"><div class="Footer__top__column__title h5">Bedrijf</div><div class="menu-footer-top-company-dutch-container"><ul id="menu-footer-top-company-dutch" class="menu"><li id="menu-item-453635"><a href="https://www.live-agent.nl/over-ons/over-liveagent/" title="Elk succesvol bedrijf is ergens begonnen. Bekijk onze geschiedenis en leer meer over de missie, visie en waarden van ons bedrijf." hreflang="nl-NL" onover-preload="1">Over ons</a></li> <li id="menu-item-161311"><a href="https://www.live-agent.nl/onderscheidingen/" title="Geweldige klantenservice begint met betere helpdesk software. Vanaf € 15/maand. Ga aan de slag met een gratis proefperiode van 14 dagen. Software-as-a-Service of op locatie." hreflang="nl-NL" onover-preload="1">Prijzen en certificaten</a></li> <li id="menu-item-751071"><a href="https://www.live-agent.nl/succesverhalen/" title="The TEXT includes brief descriptions of various companies and their services. These companies range from web hosting providers to gaming companies to online bookstores. The descriptions mention the industries in which these companies operate and highlight some of their key features." hreflang="nl-NL" onover-preload="1">Klantenbeoordelingen</a></li> <li id="menu-item-161314"><a href="https://www.live-agent.nl/integraties/#voip-partners-nl" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="nl-NL" onover-preload="1">VoIP-partners</a></li> <li id="menu-item-161315"><a href="https://www.live-agent.nl/affiliate-program/" title="Het LiveAgent partnerprogramma biedt realtime rapporten van uw verkopen, verkeer, rekeningsaldo en algemene prestaties. Sluit u vandaag nog aan bij ons partnerprogramma." hreflang="nl-NL" onover-preload="1">Partnerprogramma</a></li> <li id="menu-item-751072"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-27 widget_nav_menu"><div class="Footer__top__column__title h5">Leren</div><div class="menu-footer-top-learn-dutch-container"><ul id="menu-footer-top-learn-dutch" class="menu"><li id="menu-item-161325"><a href="https://www.live-agent.nl/blog/" title="Discover expert tips and tricks for enhancing customer satisfaction and productivity with LiveAgent's blog. Stay updated with the latest in help desk software, live chat solutions, and customer service strategies. Join our community to elevate your support experience." hreflang="nl-NL" onover-preload="1">Blog</a></li> <li id="menu-item-161326"><a href="https://www.live-agent.nl/klantenondersteuning-woordenlijst/" title="Ontdek onze uitgebreide woordenlijst voor helpdesksoftware en klantenservice. Begrijp alle terminologie moeiteloos!" hreflang="nl-NL" onover-preload="1">Woordenlijst</a></li> <li id="menu-item-161327"><a href="/academie/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="nl-NL" onover-preload="1">Academie</a></li> <li id="menu-item-161328"><a href="/email-sjablonen/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="nl-NL" onover-preload="1">Sjablonen</a></li> <li id="menu-item-161330"><a href="https://www.live-agent.nl/typetest/" title="Test uw typevaardigheid met de gratis typetest van LiveAgent. Ken uw typsnelheid in enkele minuten en oefen gratis om deze te verbeteren." hreflang="nl-NL" onover-preload="1">Typetest</a></li> <li id="menu-item-751073"><a href="/kosten-calculator/" title="Ontdek de beste prijs-kwaliteitverhouding met LiveAgent's kosten calculator. Bespaar tot 72% op helpdesksoftware zonder installatiekosten of creditcardvereisten. Vergelijk meer dan 70 oplossingen en profiteer van 24/7 klantenservice. Start je gratis proefperiode van 30 dagen en verbeter je klantenondersteuning moeiteloos." hreflang="nl-NL" onover-preload="1">Kostencalculator</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-28 widget_nav_menu"><div class="Footer__top__column__title h5">Populair</div><div class="menu-footer-top-popular-dutch-container"><ul id="menu-footer-top-popular-dutch" class="menu"><li id="menu-item-952997"><a href="https://www.live-agent.nl/kennisbank-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Kennisbanksoftware</a></li> <li id="menu-item-751076"><a href="https://www.live-agent.nl/klantenservicesoftware/" title="Klantenservicesoftware combineert een krachtige inbox, live chat, callcenter en een klantenportaal. Kies de juiste voor uw behoeften." hreflang="nl-NL" onover-preload="1">Klantenondersteuningssoftware</a></li> <li id="menu-item-751077"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP telefoonsystemen</a></li> <li id="menu-item-751078"><a href="https://www.live-agent.nl/selfservice-software/" title="Verbeter uw klantenservice en klanttevredenheid met LiveAgent's Nederlandse selfservice software. Bied een alles-in-één portaal met kennisbank, FAQ's en forums, verlaag ondersteuningskosten en verhoog vertegenwoordigersproductiviteit. Probeer nu gratis!" hreflang="nl-NL" onover-preload="1">Selfservice-software</a></li> <li id="menu-item-751079"><a href="https://www.live-agent.nl/inkomende-callcenter-software/" title="Inbound callcentersoftware kan u helpen bij het opzetten van een virtueel callcenter. Beheer eenvoudig inkomende klantencommunicatie, verbeter de prestaties van het ondersteuningsteam en genereer meer inkomende verkopen. Kies de juiste voor uw behoeften." hreflang="nl-NL" onover-preload="1">Inbound callcentersoftware</a></li> <li id="menu-item-751080"><a href="https://www.live-agent.nl/klant-klachtenbeheersysteem/" title="Klachtenbeheersysteem voor klanten biedt een alles-in-één helpdeskoplossing die uw communicatiekanalen stroomlijnt. Ontdek het beste systeem op de markt voor uw bedrijf." hreflang="nl-NL" onover-preload="1">Klachtenbeheersysteem</a></li> <li id="menu-item-751081"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today." hreflang="en-US" onover-preload="1">Klantenportaalsoftware</a></li> <li id="menu-item-751082"><a href="https://www.live-agent.nl/startende-bedrijven/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="nl-NL" onover-preload="1">Helpdesksoftware voor startende bedrijven</a></li> </ul></div></div> </div> </div> </div> </div> <div class="Footer__middle"> <div class="wrapper"> <div class="Footer__middle__row"> <div class="Footer__middle__contacts"> <div class="Footer__middle__title h5">Sales contacts</div> <ul> <li class="Footer__middle__contacts__phone"><a href="tel:+421%202%2033%20456%20826" title="LiveAgent's telefoonnummer">+421 2 33 456 826</a></li> <li class="Footer__middle__contacts__phone"><a href="tel:+1-888-257-8754" title="LiveAgent's telefoonnummer">+1-888-257-8754</a></li> <li class="Footer__middle__contacts__whatsapp"><a href="https://wa.me/17862041375?text=Hi!%20I%20am%20contacting%20you%20from%20https://www.live-agent.nl/functies/tijdregels/,%20and%20I%20am%20contacting%20you%20about..." title="LiveAgent's WhatsApp">+1-786-204-1375</a></li> <li class="Footer__middle__contacts__calendar"><a href="/demo/" title="LiveAgent's demo" hreflang="nl-NL" onover-preload="1">Plan een demo</a></li> </ul> </div> <div class="Footer__middle__social"> <div class="Footer__middle__title h5">Sociale media</div> <ul> <li> <a href="https://www.instagram.com/liveagent/" rel="noopener" target="_blank" title="LiveAgent's Instagram"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-instagram"></use> </svg> </a> </li> <li> <a href="https://www.facebook.com/LiveAgent/" rel="noopener" target="_blank" title="LiveAgent's Facebook"> <svg> <use xlink:href=" https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-facebook "></use> </svg> </a> </li> <li> <a href="https://twitter.com/LiveAgent" rel="noopener" target="_blank" title="LiveAgent's Twitter"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-twitter"></use> </svg> </a> </li> <li> <a href="https://www.linkedin.com/company/liveagent/" rel="nofollow noopener" target="_blank" title="LiveAgent's LinkedIn"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-linkedin"></use> </svg> </a> </li> <li> <a href="https://consent.youtube.com/m?continue=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCSG5TrYcDozs6jkLf66taBg%3Fcbrd%3D1&gl=DE&m=0&pc=yt&cm=2&hl=de&src=1" rel="nofollow noopener" target="_blank" title="LiveAgent's YouTube" urlslab_href_old="https://www.youtube.com/channel/UCSG5TrYcDozs6jkLf66taBg"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-youtube"></use> </svg> </a> </li> <li> <a href="https://wa.me/17862041375" rel="nofollow noopener" target="_blank" title="LiveAgent's WhatsApp"> <svg> <use xlink:href="https://www.live-agent.nl/app/themes/liveagent/assets/images/icons.svg?ver=1.25.54#social-whatsapp"></use> </svg> </a> </li> </ul> </div> <div class="Footer__middle__reviews"> <div class="Footer__middle__title h5">Reviews</div> <a class="Footer__middle__reviews__img" href="https://www.g2.com/products/liveagent/reviews?utm_source=review-widget" target="_blank" title="Read reviews of LiveAgent on G2"> <picture><img alt="Read LiveAgent reviews on G2" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/reviews/g2-reviews-img.png" data-urlslabstyle="" style="opacity: 0; 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I am contacting you from https://www.live-agent.nl/functies/tijdregels/ and I am contacting you about..." onclick="contactUsWhatsApp(this);" data-close-target="contactUsMenu" rel="nofollow noopener external"> Whatsapp <img class="ContactUs__icon" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/contact/whatsapp.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="57"> </button> </li> <li class="ContactUs__menu--item"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Live chat</span> <div class="ContactUs__icon fakeChatButton__icon"></div> <span class="fakeChatButton__msg">Aanvaard alstublieft onze cookies voor we starten met chatten.</span> </div> <span class="ContactUs__menu--link chat orange" id="chatBtn" data-close-target="contactUsMenu"> Chat with an agent </span> </li> <li class="ContactUs__menu--item chatbot"> <div class="ContactUs__menu--link fakeChatButton hidden"> <span class="fakeChatButton__text">Chat with a bot</span> <img class="ContactUs__icon" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="58"> <span class="fakeChatButton__msg">Aanvaard alstublieft onze cookies voor we starten met chatten.</span> </div> <button class="ContactUs__menu--link blue" id="chatBot" data-close-target="contactUsMenu" rel="nofollow noopener external"> Chat with a bot <img class="ContactUs__icon" data-src="https://www.live-agent.nl/app/themes/liveagent/assets/images/contact/chatbot.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="59"> </button> </li> </ul> </nav> </div> <script> const contactUsBtn = document.querySelector('.ContactUs__button'); const statusUrl = 'https://status.liveagent.com/'; contactUsBtn.addEventListener('click', async () => { const chatbotScriptSet = document.getElementById('fh-chatbot-script'); const menu = document.querySelector('.ContactUs__menu--wrap'); const statusInfo = document.querySelector('#contactUsStatus'); if ( menu?.classList.contains('hidden') ) { if( ! chatbotScriptSet ) { const chatbotScript = document.createElement('script'); chatbotScript.setAttribute('id', 'fh-chatbot-script'); chatbotScript.innerHTML = ` loadChatBot({ chatbotId: 'ee7cb389-4f00-441f-a287-07a43f72f1e3', workspaceId: '4d1adbc8-edfa-48c1-b93a-a8096d28f5e7', btnTarget: '#chatBot'}); `; document.querySelector('body').appendChild(chatbotScript); } const serviceStatus = await quStatusWidget.getStatus().then( ( result ) => { return displayStatusIndicator( result ); }); if ( serviceStatus === 'outage' ) { const statusInfoLink = statusInfo.querySelector(`[data-status^=${serviceStatus}]`); statusInfoLink.style.display = 'flex'; statusInfoLink.addEventListener( 'click', () => window.open( statusUrl, '_blank' ) ); } } }) const quStatusWidget = { statusJsonUrl: `${statusUrl}/status.json`, async fetchJson() { try { const data = await fetch(this.statusJsonUrl); return await data.json(); } catch (error) { console.log(error); } }, async getStatus() { const status = await this.fetchJson(); return status; } }; function displayStatusIndicator(serviceStatus) { let statusClass = 'ok'; if ( !serviceStatus ) { return 'unavailable'; } if (serviceStatus?.outages?.length > 0) { statusClass = 'outage'; } if (serviceStatus?.degradations?.length > 0) { statusClass = 'degradation'; } return statusClass; } function contactUsWhatsApp( element ) { const message = element.getAttribute( 'data-message' ); const number = '17862041375'; const whatsappLink = 'https://wa.me/' + number + '?text=' + encodeURIComponent( message ); window.open( whatsappLink, '_blank' ); } function contactUsMessenger() { const facebookLink = 'https://m.me/LiveAgent/'; window.open( facebookLink, '_blank' ); } </script> <script> const gtmChatButton = document.querySelector( ".ContactUs__menu--link.chat" ); const gtmNewsletterButton = document.querySelector( ".Newsletter__form button" ); if ( gtmChatButton !== null ) { gtmChatButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'live_chat_contact' }); }); } if ( gtmNewsletterButton !== null ) { gtmNewsletterButton.addEventListener( "click", () => { window.dataLayer = window.dataLayer || []; window.dataLayer.push({ 'event': 'newsletter_subscription' }); }); } document.addEventListener( 'DOMContentLoaded', ( e ) => { if ( document.querySelector( '.Content .yoast-table-of-contents' ) ) { const heights = { placeholderHeight: 0, stickyHeaderHeight: 0 }; let checked = false; function updateHeights() { const placeholder = document.querySelector( '.compact-header__placeholder' ); const stickyHeader = document.querySelector( '.compact-header__placeholder .compact-header--sticky' ); if ( placeholder ) { heights.placeholderHeight = placeholder.offsetHeight; } if ( stickyHeader ) { heights.stickyHeaderHeight = stickyHeader.offsetHeight; } } function checkScroll() { if ( ! checked && window.scrollY >= heights.placeholderHeight * 2 ) { updateHeights(); checked = true; window.removeEventListener( 'scroll', checkScroll ); } } function handleLinkClick( event ) { event.preventDefault(); const targetId = this.getAttribute( 'href' ).substring( 1 ); const targetElement = document.getElementById( targetId ); if ( targetElement ) { const { placeholderHeight, stickyHeaderHeight } = heights; const defaultSubHeaderHeight = 73; const offset = stickyHeaderHeight || defaultSubHeaderHeight; const targetPosition = targetElement.offsetTop + placeholderHeight - offset; window.scrollTo( { top: targetPosition, behavior: 'smooth' } ); } } updateHeights(); window.addEventListener( 'scroll', checkScroll ); document.querySelectorAll( '.yoast-table-of-contents li a' ).forEach( ( link ) => link.addEventListener( 'click', handleLinkClick ) ); } } ); </script> </body> </html>