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Policies | FlyPelican
<!doctype html> <html class="no-js" lang="zxx"> <head> <title>Policies | FlyPelican</title> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name=”robots” content="index, follow"> <meta name="description" content="Our policies."> <meta property="og:title" content="Our Policies" /> <meta property="og:type" content="website" /> <meta property="og:url" content="https://www.flypelican.com.au/policies" /> <meta property="og:image" content="https://www.flypelican.com.au/img/banner/newsletter.jpg" /> <meta name="google-site-verification" content="6-iC_-p4opnpTSxEp-rbBWJMrk8e_sQ8whNdPnb4wD0" /> <!-- <link rel="manifest" href="site.webmanifest"> --> <link rel="shortcut icon" href="https://www.flypelican.com.au/img/flypelican_icon.ico"> <link rel="apple-touch-icon" href="https://www.flypelican.com.au/img/flypelican_iphone_icon.png"> <!-- Place favicon.ico in the root directory --> <!-- CSS here --> <link rel="stylesheet" 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href="https://www.flypelican.com.au/css/slick.css"> <link rel="stylesheet" href="https://www.flypelican.com.au/css/slicknav.css"> <link rel="stylesheet" href="https://ajax.googleapis.com/ajax/libs/jqueryui/1.11.2/themes/smoothness/jquery-ui.css"> <link rel="stylesheet" href="https://www.flypelican.com.au/css/style.css"> <!-- <link rel="stylesheet" href="css/responsive.css"> --> <style type="text/css"> .btn-primary { background-color: #359bd6; border-color: #227baf; } .btn-primary:hover { background-color: #359bd6; border-color: #227baf; } .btn-primary:active { background-color: #359bd6; border-color: #227baf; } </style> <!-- Global site tag (gtag.js) - Google Analytics --> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-64445223-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-64445223-1'); </script> </head> <body> <header> <!-- <div class="top"> <div class="container"> <div class="row"> <div class="col-xl-6 col-lg-6"> <p class="site"> <a href="">Fly Pelican</a> - <a href="#">Pelican Travel</a> </p> </div> <div class="col-xl-6 col-lg-6 d-none d-lg-block"> <div class="social_wrap d-flex justify-content-end"> <div class="number"> <a href="phone:61249650111" class="mb-0"> <i class="fa fa-phone"></i> +61 02 4965 0111</a> </div> <div class="social_links d-none d-xl-block"> <ul> <li><a href="https://www.facebook.com/flypelicanairlines"> <i class="fab fa-facebook"></i> </a></li> <li><a href="https://www.instagram.com/flypelican_airlines"> <i class="fab fa-instagram"></i> </a></li> <li><a href="https://www.linkedin.com/company/flypelican"> <i class="fab fa-linkedin"></i> </a></li> </ul> </div> </div> </div> </div> </div> </div> --> <div class="header-area"> <div class="top"> <div class="container"> <div class="row"> <div class="col-xl-8 col-lg-8"> <p> <strong>Travel Alert:</strong> New direct morning flights between Newcastle and the Gold Coast commence 24th March </p> </div> <div class="col-xl-4 col-lg-4 "> <a href="https://www.flypelican.com.au/flight-status#New direct morning flights between Newcastle and the Gold Coast commence 24th March" class="float-right">View Alert <i class="fa fa-arrow-right"></i></a> </div> </div> </div> </div> <div id="sticky-header" class="main-header-area"> <div class="container"> <div class="header_bottom_border"> <div class="row align-items-center"> <div class="col-xl-4 col-lg-4 col-sm-7"> <div class="logo"> <a href="https://www.flypelican.com.au" target="_top"> <img src="https://www.flypelican.com.au/img/logo_colour.png" alt="" style="height:60px;"> <img src="https://www.flypelican.com.au/img/ao.png" alt="" class="pl-3" style="height:50px;"> </a> </div> </div> <div class="col-xl-8 col-lg-8 col-sm-5 d-none d-lg-block"> <div class="main-menu d-flex align-items-center justify-content-end"> <nav> <ul id="navigation"> <li><a href="https://www.flypelican.com.au">Home</a></li> <li><a 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href="https://www.flypelican.com.au/velocity-rewards">Velocity Frequent Flyer</a></li> <li><a href="https://www.flypelican.com.au/keeping-you-safe">Keeping you Safe</a></li> </ul> </li> <li><a href="#" class="">Book <i class="ti-angle-down"></i></a> <ul class="submenu"> <li><a href="https://booking.flypelican.com.au/Zenith/Frontoffice/FlyPelican/">Flights</a></li> <!-- <li><a href="#">Hotels</a></li> --> <!-- <li><a href="#">Car Hire</a></li> --> <li><a href="https://www.flypelican.com.au/charter">Charter</a></li> <!--<li><a href="https://www.flypelican.com.au/gift-voucher">Gift Voucher</a></li>--> <li><a href="https://www.flypelican.com.au/freight-cargo">Air Freight & Cargo</a></li> <li><a href="https://www.flypelican.com.au/animal-transport">Animal Transport</a></li> <li><a target="_blank" href="http://fo-syd.ttinteractive.com/Zenith/FrontOffice/flypelican/en-gb/travelagency/login">Travel Agents</a></li> <li><a href="https://www.flypelican.com.au/gds-agents">GDS Agents</a></li> </ul> </li> <li><a href="#">Flying With Us <i class="ti-angle-down"></i></a> <ul class="submenu"> <li><a href="https://www.flypelican.com.au/flight-status">Flight Status</a></li> <!--<li><a href="https://www.flypelican.com.au/check-in">Check In</a></li>--> <li><a href="https://booking.flypelican.com.au/Zenith/Frontoffice/FlyPelican//en-GB/Home/FindBooking">Manage Booking</a></li> <li><a href="https://booking.flypelican.com.au/Zenith/Frontoffice/FlyPelican//en-GB/Customer/Login">Customer Login</a></li> <!--<li><a href="https://www.flypelican.com.au/airport">At the Airport</a></li>--> <li><a href="https://www.flypelican.com.au/fares-and-services">Fares & Services</a></li> <li><a href="https://www.flypelican.com.au/minors-and-children">Minors & Children</a></li> <li><a href="https://www.flypelican.com.au/special-assistance">Special Assistance</a></li> <li><a href="https://www.flypelican.com.au/at-the-terminal">At the Terminal</a></li> <li><a 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href="https://www.flypelican.com.au/policy/5" class="float-right btn btn-info" role="button">View Policy</a></h3> </div> </div> <br /> <div class="card single_destination"> <div class="card card-body"> <h3 class="mb-0">Privacy Policy <a href="https://www.flypelican.com.au/policy/3" class="float-right btn btn-info" role="button">View Policy</a></h3> </div> </div> <br /> <div class="card single_destination"> <div class="card card-body"> <h3 class="mb-0">Sponsorship Policy <a href="https://www.flypelican.com.au/policy/4" class="float-right btn btn-info" role="button">View Policy</a></h3> </div> </div> <br /> <div class="card single_destination"> <div class="card card-body"> <h3 class="mb-0">Terms & Conditions <a href="https://www.flypelican.com.au/policy/1" class="float-right btn btn-info" role="button">View Policy</a></h3> </div> </div> <br /> </div> </div> </div> </div> </div> <div class="newletter_area overlay"> <div class="container"> <div class="row justify-content-center align-items-center"> <div class="col-lg-10"> <div class="row align-items-center"> <div class="col-lg-5"> <div class="newsletter_text"> <h4>Subscribe Our Newsletter</h4> <p>Subscribe newsletter to get our latest offers and news about our destinations and flights.</p> </div> </div> <div class="col-lg-7"> <form class="mail_form" action="//flypelican.us14.list-manage.com/subscribe/post" method="post"> <input type="hidden" name="u" value="52be1e19a44a9c13adfc67678"> <input type="hidden" name="id" value="8985f21222"> <div class="row no-gutters"> <div class="col-lg-9 col-md-8"> <div class="newsletter_field"> <input name="EMAIL" id="mce-EMAIL" type="email" placeholder="Your email" > </div> </div> <div class="col-lg-3 col-md-4"> <div class="newsletter_btn"> <button class="boxed-btn4" type="submit" >Subscribe</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </body> <footer class="footer"> <div class="footer_top"> <div class="container"> <div class="row"> <div class="col-xl-4 col-md-6 col-lg-4 "> <div class="footer_widget"> <div class="footer_logo"> <a target="_top" href="https://www.flypelican.com.au"> <img src="https://www.flypelican.com.au/img/logo_white.png" alt="" style="height:60px;"> </a> </div> <p>PO Box 257</br >New Lambton 2305<br> <a href="#">+61 02 4965 0111</a> <br> <a href="#"><span class="__cf_email__" data-cfemail="fd9f92929694939a8ebd9b91848d9891949e9c93d39e9290d39c88">[email protected]</span></a> </p> <div class="socail_links"> <ul> <li> <a target="_top" href="https://www.facebook.com/flypelicanairlines"> <i class="ti-facebook"></i> </a> </li> <li> <a target="_top" href="https://www.instagram.com/flypelican_airlines"> <i class="fa fa-instagram" aria-hidden="true"></i> </a> </li> <li> <a target="_top" href="https://www.linkedin.com/company/flypelican"> <i class="fa fa-linkedin" aria-hidden="true"></i> </a> </li> </ul> </div> </div> </div> <div class="col-xl-2 col-md-6 col-lg-2"> <div class="footer_widget"> <h3 class="footer_title"> Important Links </h3> <ul class="links"> <li><a target="_top" href="https://www.flypelican.com.au/flight-status">Flight Status</a></li> <li><a target="_top" href="https://booking.flypelican.com.au/Zenith/Frontoffice/FlyPelican/">Book a Flight</a></li> <li><a target="_top" href="https://www.flypelican.com.au/contact-us">Contact Support</a></li> <li><a target="_top" href="https://www.flypelican.com.au/policies">Terms and Conditions</a></li> </ul> </div> </div> <div class="col-xl-6 col-md-6 col-lg-6"> <div class="footer_widget"> <h3 class="footer_title"> Destinations </h3> <ul class="links double_links"> <li><a target="_top" href="https://www.flypelican.com.au/destination/NTL">Newcastle (Williamtown)</a></li> <li><a target="_top" href="https://www.flypelican.com.au/destination/SYD">Sydney</a></li> <li><a target="_top" href="https://www.flypelican.com.au/destination/CBR">Canberra</a></li> <li><a target="_top" href="https://www.flypelican.com.au/destination/CAZ">Cobar</a></li> <li><a target="_top" href="https://www.flypelican.com.au/destination/NAA">Narrabri</a></li> <li><a target="_top" href="https://www.flypelican.com.au/destination/OOL">Gold Coast</a></li> </ul> </div> </div> </div> </div> </div> <div class="copy-right_text"> <div class="container"> <div class="footer_border"></div> <div class="row"> <div class="col-xl-12"> <p class="copy_right text-center"> © 2015-<script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script>document.write(new Date().getFullYear());</script> Pelican Airlines Pty Ltd trading as FlyPelican. 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