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href="/chfr/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="true" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV & Maison" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 70 44" width="70" xmlns="http://www.w3.org/2000/svg"><path d="m2.9954 26v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm7.7314 0-3.1172-8.4551h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551zm13.981-.8438c-.7207.6328-1.7109 1.002-2.7363 1.002-1.6816 0-2.8594-.9961-2.8594-2.4141 0-1.002.5449-1.7637 1.6758-2.3613.0762-.0352.2344-.1172.3281-.1641-.7793-.8203-1.0605-1.3652-1.0605-1.9805 0-1.084.9199-1.8926 2.1562-1.8926 1.248 0 2.1562.7969 2.1562 1.9043 0 .8672-.5215 1.5-1.8281 2.1855l2.1152 2.2734c.2637-.5273.3984-1.2188.3984-2.2734v-.1465h.9844v.1523c0 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0-1.8457-.4805-1.8457-1.6875z"/></svg></span><span class="globalnav-link-text">Divertissements</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - accessories" class=" globalnav-item globalnav-item-accessories globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="/ch-fr/shop/goto/buy_accessories" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="true" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Accessoires" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 67 44" width="67" xmlns="http://www.w3.org/2000/svg"><path d="m5.6233 23.5801h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 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1.6289-.8555zm-4.459-2.0449h3.4805c-.0234-1.1191-.6914-1.8574-1.6934-1.8574-1.0078 0-1.7109.7383-1.7871 1.8574zm8.2119-2.748c1.3242 0 2.2441.6562 2.3789 1.6934h-.9961c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 0-.4336-.3281-.7266-1.002-.8906l-1.084-.2637c-1.1836-.2871-1.7227-.7969-1.7227-1.7109.0001-1.0489 1.0137-1.8399 2.3555-1.8399z"/></svg></span><span class="globalnav-link-text">Accessoires</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - support" class=" globalnav-item globalnav-item-support globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://support.apple.com/fr-ch/?cid=gn-ols-home-hp-tab" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="true" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Assistance" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 60 44" width="60" xmlns="http://www.w3.org/2000/svg"><path d="m5.6949 23.5715h-3.3633l-.8496 2.4199h-1.1074l3.1172-8.4551h1.043l3.1172 8.4551h-1.1075zm-3.0527-.8965h2.7422l-1.3242-3.7734h-.0938zm8.3349-3.1113c1.3242 0 2.2441.6562 2.3789 1.6934h-.996c-.1348-.5039-.627-.8379-1.3887-.8379-.75 0-1.3359.3809-1.3359.9434 0 .4336.3516.7031 1.0957.8848l.9727.2344c1.1895.2871 1.7637.8027 1.7637 1.7109 0 1.1309-1.0957 1.9102-2.5312 1.9102-1.4062 0-2.373-.6738-2.4844-1.7227h1.0371c.1699.5332.6738.873 1.4824.873.8496 0 1.459-.4043 1.459-.9844 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class="globalnav-item globalnav-search"><a role="button" id="globalnav-menubutton-link-search" href="/ch-fr/search" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" aria-label="Rechercher sur apple.com" data-analytics-title="open - search field" class="globalnav-link globalnav-link-search"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewBox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"/> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewBox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"><path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"/></svg></span></a><div id="globalnav-submenu-search" aria-labelledby="globalnav-menubutton-link-search" class="globalnav-flyout globalnav-submenu"><div class="globalnav-flyout-scroll-container"><div class="globalnav-flyout-content globalnav-submenu-content"><form action="/ch-fr/search" method="get" class="globalnav-searchfield"><div class="globalnav-searchfield-wrapper"><input placeholder="Rechercher sur apple.com" aria-label="Rechercher sur apple.com" autocorrect="off" autocapitalize="off" autocomplete="off" spellcheck="false" class="globalnav-searchfield-input"/><input id="globalnav-searchfield-src" type="hidden" name="src" value/><input type="hidden" name="type" value/><input type="hidden" name="page" value/><input type="hidden" name="locale" value/><button aria-label="Effacer les termes de la recherche" tabindex="-1" type="button" class="globalnav-searchfield-reset"><span class="globalnav-image-regular"><svg height="14" viewBox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 -.7784-.7774l2.0206-2.0206-2.0204-2.02a.55.55 0 0 1 .7782-.7778l2.02 2.02 2.02-2.02a.55.55 0 0 1 .778.7778l-2.0203 2.02z"/></svg></span><span class="globalnav-image-compact"><svg height="16" viewBox="0 0 16 16" width="16" xmlns="http://www.w3.org/2000/svg"><path d="m0 8a8.0474 8.0474 0 0 1 7.9922-8 8.0609 8.0609 0 0 1 8.0078 8 8.0541 8.0541 0 0 1 -8 8 8.0541 8.0541 0 0 1 -8-8zm5.6549 3.2863 2.3373-2.353 2.3451 2.353a.6935.6935 0 0 0 .4627.1961.6662.6662 0 0 0 .6667-.6667.6777.6777 0 0 0 -.1961-.4706l-2.3451-2.3373 2.3529-2.3607a.5943.5943 0 0 0 .1961-.4549.66.66 0 0 0 -.6667-.6589.6142.6142 0 0 0 -.447.1961l-2.3686 2.3606-2.353-2.3527a.6152.6152 0 0 0 -.447-.1883.6529.6529 0 0 0 -.6667.651.6264.6264 0 0 0 .1961.4549l2.3451 2.3529-2.3451 2.353a.61.61 0 0 0 -.1961.4549.6661.6661 0 0 0 .6667.6667.6589.6589 0 0 0 .4627-.1961z" /></svg></span></button><button aria-label="Lancer la recherche" tabindex="-1" aria-hidden="true" type="submit" class="globalnav-searchfield-submit"><span class="globalnav-image-regular"><svg height="32" viewBox="0 0 30 32" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m23.3291 23.3066-4.35-4.35c-.0105-.0105-.0247-.0136-.0355-.0235a6.8714 6.8714 0 1 0 -1.5736 1.4969c.0214.0256.03.0575.0542.0815l4.35 4.35a1.1 1.1 0 1 0 1.5557-1.5547zm-15.4507-8.582a5.6031 5.6031 0 1 1 5.603 5.61 5.613 5.613 0 0 1 -5.603-5.61z"/></svg></span><span class="globalnav-image-compact"><svg width="38" height="40" viewBox="0 0 38 40" xmlns="http://www.w3.org/2000/svg"><path d="m28.6724 27.8633-5.07-5.07c-.0095-.0095-.0224-.0122-.032-.0213a7.9967 7.9967 0 1 0 -1.8711 1.7625c.0254.03.0357.0681.0642.0967l5.07 5.07a1.3 1.3 0 0 0 1.8389-1.8379zm-18.0035-10.0033a6.5447 6.5447 0 1 1 6.545 6.5449 6.5518 6.5518 0 0 1 -6.545-6.5449z"/></svg></span></button></div><div role="status" aria-live="polite" data-topnav-searchresults-label="total results" class="globalnav-searchresults-count"></div></form><div class="globalnav-searchresults"></div></div></div></div></li><li id="globalnav-bag" data-analytics-region="bag" class="globalnav-item globalnav-bag"><div class="globalnav-bag-wrapper"><a role="button" id="globalnav-menubutton-link-bag" href="/ch-fr/shop/goto/bag" aria-label="Panier" data-globalnav-item-name="bag" data-topnav-flyout-trigger-regular="true" data-topnav-flyout-trigger-compact="true" data-analytics-title="open - bag" class="globalnav-link globalnav-link-bag"><span class="globalnav-image-regular"><svg height="44" viewBox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg"><path d="m11.3535 16.0283h-1.0205a3.4229 3.4229 0 0 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class="section section-hero header-text-center"> <div class="section-content"> <h1>Ventes et assistance</h1> <p class="typography-intro large-8 medium-10 small-12 center">Familiarisez-vous avec les politiques et conditions générales relatives à l’achat, l’assistance et la maintenance de vos produits Apple.</p> </div> </section> <section class="section section-keyline"> <div class="section-content"> <div class="large-10 large-offset-1 small-offset-0 small-12 keyline keyline-top-all"></div> </div> </section> <section class="section section-double"> <div class="section-content"> <div class="row top-padding bottom-padding"> <div class="column large-5 large-offset-1 small-offset-0 small-12"> <h2 class="typography-eyebrow">AppleCare+</h2> <p>AppleCare+ fournit des services supplémentaires de réparation de matériel et d’assistance technique assurés par Apple, y compris une couverture pour un nombre illimité d’incidents de dommages accidentels pour chaque appareil couvert.</p> <p><a href="/chfr/legal/sales-support/applecare/applecareplus/" class="more">Accéder aux conditions générales d’AppleCare+</a></p> <h2 class="typography-eyebrow">AppleCare+ avec couverture en cas de perte ou de vol pour l’iPhone</h2> <p>AppleCare+ avec couverture en cas de perte ou de vol couvre la réparation ou le remplacement de votre appareil en cas de vol, de perte, de dommages accidentels ou de batterie défectueuse, ainsi que l’accès à l’Assistance technique d’Apple</p> <p><a href="/chfr/legal/sales-support/applecare/applecareplus/ch-fr/tl/" class="more">Accéder aux conditions générales</a></p> <h2 class="typography-eyebrow">AppleCare Plan</h2> <p>Certains services et réparations sont couverts par les plans AppleCare. Consultez les conditions générales des plans spécifiques pour connaître les services d’assistance pouvant être inclus avec vos produits Apple.</p> <ul class="list"> <li><a href="/chfr/legal/sales-support/applecare/appmacchfr.html">AppleCare Protection Plan pour Mac, iPod, Apple TV</a></li> <li><a href="/chfr/legal/sales-support/applecare/appforiphonechfr.html">AppleCare Protection Plan pour iPhone</a></li> <li><a href="/chfr/legal/sales-support/applecare/appforipadchfr.html">AppleCare Protection Plan pour iPad</a></li> <li><a href="/chfr/legal/sales-support/applecare/applecareforenterprisefr.html">AppleCare for Enterprise</a></li> <li><a href="/chfr/legal/sales-support/applecare/docs/techsupportfr.html">AppleCare Technical Support Services Terms and Conditions</a></li> <li><a href="http://images.apple.com/legal/sales-support/applecare/docs/030509_NA_APP1-1_Learning_English_v21.pdf">AppleCare Protection Plan pour les solutions de formation personnalisée (anglais uniquement)</a></li> <li><a href="http://images.apple.com/legal/sales-support/applecare/docs/AppleCare_Service_Plan.pdf">AppleCare Service Plan (anglais uniquement)</a></li> </ul> <h2 class="typography-eyebrow">Réparations</h2> <p>Informations sur la réparation ou la maintenance des produits Apple non couverts par une garantie Apple, un contrat de service étendu ou les droits de garantie légale.</p> <p><a href="/chfr/legal/sales-support/terms/repair/" class="more">Explorer les Conditions générales de réparation</a></p> <h2 class="typography-eyebrow">Service de remplacement express</h2> <p>Consultez les conditions générales de notre service de remplacement express.</p> <ul class="list"> <li><a href="/chfr/legal/sales-support/terms/ersiw-fr/">Garantie ou AppleCare Plan</a></li> <li><a href="/chfr/legal/sales-support/terms/ersoow-fr/">Hors garantie</a></li> </ul> <h2 class="typography-eyebrow">Conditions générales de l’assistance technique à distance</h2> <p>Découvrez les dispositions spécifiques à votre pays dans les conditions générales de l’assistance technique à distance.</p> <p><a href="/chfr/legal/sales-support/applecare/docs/techsupportfr.html" class="more">Lire les conditions générales de l’assistance technique</a></p> </div> <div class="column large-5 small-12 "> <h2 class="typography-eyebrow">Politiques de vente</h2> <p>Lisez les politiques de vente, d’achat, de retour et de remboursement pour les divers canaux de vente Apple.</p> <ul class="list"> <li><a href="https://www.apple.com/fr/shop/open/salespolicies">Apple Store en ligne</a></li> <li><a href="https://ecommerce.apple.com/content/b2b/static/fr/FR/EDU-K12/acceptance.html">Apple Store en ligne pour les établissements d’enseignement primaire et secondaire</a></li> <li><a href="https://ecommerce.apple.com/content/b2b/static/fr/FR/EDU-HIED/acceptance.html">Apple Store en ligne pour les établissements d’enseignement supérieur</a></li> <li><a href="https://www.apple.com/ch-fr-edu/shop/open/salespolicies">Apple Store Éducation en ligne (Enseignants et étudiants)</a></li> <li><a href="/chfr/legal/sales-support/sales-policies/retail_chfr.html">Apple Retail Store</a></li> <li><a href="/chfr/legal/more-resources/gtc.html">Conformité aux lois sur le commerce mondial</a></li> </ul> <h2 class="typography-eyebrow">Codes et cartes cadeaux Apple</h2> <p>Conditions générales d’utilisation et d’achat des Apple Gift Cards, et des codes et cartes cadeaux App Store et iTunes</p> <p><a href="/chfr/legal/internet-services/itunes/giftcards/chfr/terms.html" class="more">Consulter les conditions générales relatives aux Apple Gift Cards </a></p> <h2 class="typography-eyebrow">Conditions générales du service de formation</h2> <p>Dispositions spécifiques aux formations et services fournis par Apple à la demande des clients. (Anglais uniquement)<br /> </p> <p><a href="/chfr/legal/sales-support/terms/training/trainingservice.html" class="more">En savoir plus sur le service de formation</a></p> <h2 class="typography-eyebrow">Programme de réutilisation et de recyclage Apple</h2> <p>Conditions générales de recyclage d’un appareil dans le cadre du programme de réutilisation et de recyclage Apple.</p> <p><a href="/chfr/legal/sales-support/recycle/reuse_chfr.html" class="more">En savoir plus sur le programme de réutilisation et de recyclage Apple</a></p> <h2 class="typography-eyebrow">Contrats et politiques de certification</h2> <p>La participation aux programmes Formation et certification Apple est conditionnée au respect des conditions générales des programmes en vigueur au moment de la formation ou de l’examen de certification correspondant.</p> <p><a href="/chfr/legal/sales-support/certification/certprogagreementfr.html" class="more">Accéder aux informations sur la formation et la certification</a></p> <h2 class="typography-eyebrow">Conditions générales d’utilisation des communautés d’assistance</h2> <p>Directives de participation aux forums de discussion Apple. (Anglais uniquement)<br /> </p> <p><a href="https://communities.apple.com/fr/terms" class="more">En savoir plus sur les communautés d’assistance</a></p> </div> </div> </div> </section> </div> </div> </main> <footer id="ac-globalfooter" class="no-js " lang="fr-CH" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" id="ac-gf-label">Apple Footer</h2> <nav class="ac-gf-breadcrumbs" aria-label="Breadcrumbs" role="navigation"> <a href="https://www.apple.com/chfr/" class="home ac-gf-breadcrumbs-home"> <span class="ac-gf-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="ac-gf-breadcrumbs-home-label">Apple</span> <span class="ac-gf-breadcrumbs-home-chevron"></span> <span class="ac-gf-breadcrumbs-home-mask"></span> </a> <div class="ac-gf-breadcrumbs-path"> <ol class="ac-gf-breadcrumbs-list" vocab="http://schema.org/" typeof="BreadcrumbList"> <li class="ac-gf-breadcrumbs-item" 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