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class="container-fluid"> <div class="new-help-support-question-block" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" itemprop="name"> <span class="dot"></span> What is MutualArt? </h3> </div> <div class="new-help-support-question-body-block" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p class="answer-text" itemprop="text"> MutualArt is a revolutionary online art information service, launched after years of extensive research and development. We are dedicated to empowering our members - over two million art enthusiasts, collectors and professionals - by providing more art information than has ever been available before, together with tools to customize that information, using our proprietary semantic web technologies. </p> <div class="iframe-container"> <iframe src="https://www.youtube.com/embed/Vf9mL10TcrQ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> </div> </div> </div> <div class="new-help-support-question-block" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" itemprop="name"> <span class="dot"></span> How extensive is your archive? </h3> </div> <div class="new-help-support-question-body-block" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p class="answer-text" itemprop="text"> Our archive contains complete auction results and artwork information such as provenance, condition, literature, exhibited history and more. We are the only market source to cover exhibitions worldwide as well as articles and news to provide deep insight and a solid background on every artist. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How does MutualArt source data? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Unlike other providers, MutualArt combines automatic data aggregation with a thorough manual review process, ensuring the information on our site is accurate and from a verified source. We are not a listings service and do not take payment for entries on our site, which allows us to retain objectivity. MutualArt selects its data sources manually, before collecting data via an automatic process. This data is then reviewed by a human moderator, who verifies its accuracy prior to publication. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> Who can I contact regarding your data? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Should you have a question about our data, or find any inaccuracies, please get in touch with <a href="mailto:support@mutualart.com">support@mutualart.com</a>. MutualArt makes every effort to ensure the data on our site is accurate, up-to-date and comprehensive. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How many past auction prices can I see? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Access to past auction prices varies according to your membership plan. Unlimited access to our online database with millions of detailed auction results for over two decades, as well as all of our upcoming auction estimates, is included in the Premium and VIP plans. The Essentials plan will provide you with unlimited access to all upcoming auctions, but is limited to only auction results from the last year. The only plan without any access to past auction prices (results) is the Personal Alerts plan, which is meant to be used solely for upcoming auctions. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> Does MutualArt list upcoming lots? </h3> </div> <div class="new-help-support-question-body-block"> <p class="answer-text" > Yes, MutualArt lists upcoming lots for over 833,000 artists. </p> <p class="answer-text"> If you are simply interested in being alerted about upcoming auctions based on your indicated interests then our Personal Alerts plan is the way to go. You will receive daily emails that include auction lot estimates alerting you about upcoming sales for all of the artists that you follow. Make sure to follow up to 15 artists and as many auction houses as you wish in order to get the most out of your membership. </p> <p class="answer-text"> However, if you become a Premium or VIP member you will get full access to MutualArt’s Price Database, gaining unrivaled insight into both past auction results and upcoming estimates. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> Which artists does MutualArt cover? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > MutualArt displays past auction prices, exhibition listings, upcoming auction information and featured articles on over 833,000 artists - from old masters to modern and contemporary favorites, as well as emerging talent from around the globe. To be listed on our site, an artist must have exhibited or sold work at one of the 22,000+ museums, galleries, and auction houses whose artists MutualArt covers. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How do I see price information? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Price information is available to MutualArt Premium and VIP members only. <a href="/plans">Click here to upgrade</a>. </p> </div> </div> <div class="new-help-support-question-block" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" itemprop="name"> <span class="dot"></span> Looking to buy a specific artwork or artist? </h3> </div> <div class="new-help-support-question-body-block" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p class="answer-text" itemprop="text">Follow your favorite artists to receive <a href="/art-market-alerts">email alerts</a> whenever their art is available for sale - including upcoming lots, unsold lots, and sales at galleries.</p> <p class="answer-text" itemprop="text">Explore the <a href="/artworks-for-sale">First Marketplace for Unsold Lots</a> to discover original paintings, prints, and more that have been offered at Fine and Decorative art auctions worldwide. Utilize our filters to narrow down your results.</p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> Can I sell my artworks to/through MutualArt? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text"> Yes, you can sell your art through MutualArt. See how to do it <a href="/sell-artwork">here</a>. </p> </div> </div> </div> </div> <hr class="container-fluid"> </div>   <div class="new-help-support-type-block"> <div class="help-support-shadow"> <div class="new-help-support-type-heading-block container-fluid"> <div class="new-help-support-type-switcher"></div> <h2 class="question" itemprop="name">Using The Site</h2> </div> </div> <div class="new-help-support-type-body-block"> <div class="container-fluid"> <div class="new-help-support-question-block"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> I am having issues logging into my account </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text"> If you can no longer remember your password, please click ‘Forgot your Password?’ when trying to log in. If you have forgotten the email address associated with your account, or are still unable to log in, please contact <a href="mailto:support@mutualart.com">support@mutualart.com</a> who can help resolve the issue. </p> </div> </div> <div class="new-help-support-question-block"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How can I find a specific artist on your site? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text"> To find an artist on our site type their name on the search bar on top of the screen. You will see many results for your query. </p> <p class="answer-text" > For example, if you search ‘van gogh’ the first option you get is ‘View all results for “van gogh”’. Click on it to see all the artists, galleries, museums and articles including that search query. The second result reads ‘Vincent van Gogh - Dutch (1853-1890)’. Click on it to go to the artist’s profile with his artworks, upcoming auctions, exhibitions and more. Listed below you will find other artists and organizations that include part of your search query. </p> <p class="answer-text" > If you still can’t find the artist you are looking for, email us at <a href="mailto:support@mutualart.com">support@mutualart.com</a> with their name, nationality and life-dates if possible. </p> </div> </div> <div class="new-help-support-question-block" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" itemprop="name"> <span class="dot"></span> How do I track artists and artworks I'm interested in? </h3> </div> <div class="new-help-support-question-body-block" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p class="answer-text" itemprop="text"> MutualArt makes it easy to stay up-to-date with the art you love. Follow your favorite artists, museums, galleries, cities and auction houses to receive personalized <a href="/art-market-alerts">Art Market Alerts.</a> </p> <p class="answer-text"> Updates are visible at <a class="faq-dashboard-redirection" href="/signup">My Art Feed</a> and will also be delivered to your inbox. The frequency of alerts will depend on the number of artists you follow, and the volume of their activity. Follow a higher number of active artists to receive more alerts. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How can MutualArt help me analyze the market? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > MutualArt provides decision support tools for anyone assessing the value of art. Our <a href="/price-database">Price Database</a> makes it easy to search past and upcoming auction prices for over 833,000 artists, and provides artist performance charts, as well as detailed market analysis, tracking the performance of artworks by category, medium, artist nationality, and sale location. </p> <p class="answer-text" > The <a href="/art-market-data#artist-performance">Artist Performance</a> reports allow you to view different data insights and graphs and is included in our Premium and VIP memberships, or can be purchased separately per artist. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How can I use MutualArt to discover new art? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > MutualArt makes it easy to discover new art. Visit our <a href="/artists">Artists</a> page to discover new artists in your favorite categories, from Impressionist & Modern masters to Contemporary favorites. Also, our <a href="/magazine">Articles</a> on art market news and events make it easy to discover new names and keep up-to-date with the artists that other collectors are talking about. </p> </div> </div> <div class="new-help-support-question-block"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> What happens if I own some of the artworks listed on MutualArt? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text"> We invite you to try <a href="/my-collection/plans">MyCollection</a>, our exclusive online management system, to keep track of your whole collection. Add any of the artworks listed on MutualArt with just one click. Include all the expenses associated with each artwork and receive alerts when similar lots are on auction. </p> </div> </div> </div> </div> <hr class="container-fluid"> </div>   <div class="new-help-support-type-block"> <div class="help-support-shadow"> <div class="new-help-support-type-heading-block container-fluid"> <div class="new-help-support-type-switcher"></div> <h2 class="question" itemprop="name">Plans & Registration</h2> </div> </div> <div class="new-help-support-type-body-block"> <div class="container-fluid"> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How do I become a member? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Visit our <a href="/plans">plans page</a> to view our membership plans and sign up. You can review, cancel or change your membership at any time under your <a class="faq-account-redirection" href="/signup">Account Settings</a> or by contacting <a href="mailto:support@mutualart.com">support@mutualart.com</a>. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> Which membership plan is right for me? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > MutualArt offers different membership types to meet your needs - whether you’re a seasoned collector, researching an artwork, or simply love art. </p> <p class="answer-text" > <b>Personal Alerts</b> make it easy to stay up-to-date with the art you love through email notifications delivered in real-time. Tell us your interests by following artists and setting custom filters and we’ll make sure you’re the first to hear relevant information. </p> <p class="answer-text" > <b>Essentials</b> membership is useful if you are only looking for recent auction price results from within the last year. </p> <p class="answer-text" > Our most popular plan is the <b>Premium</b> one, recommended for those who wish to receive personalized email notifications and have unlimited access to our database of past and upcoming auction prices, covering over 833,000 artists. Premium members also receive unlimited access to our detailed analytics and decision support tools. </p> <p class="answer-text" > Choose <b>VIP</b> membership to join MutualArt’s highest tier and follow an unlimited number of artists, receive artwork appraisals, collection management advice, and direct access to our private sales team. VIPs are also invited to request personalized in-depth market reports for some of their preferred artists. </p> </div> </div> <div class="new-help-support-question-block" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" itemprop="name"> <span class="dot"></span> How much does it cost? </h3> </div> <div class="new-help-support-question-body-block" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer"> <p class="answer-text" itemprop="text"> Our free plan allows you to follow up to 15 of your favorite artists and receive limited email alerts. Find your ideal <a href="/plans">plan</a> to stay up to date with more artists, use our Analytics tools and access our Price Database with realized prices and estimates for upcoming auctions. </p> </div> </div> </div> </div> <hr class="container-fluid"> </div>   <div class="new-help-support-type-block"> <div class="help-support-shadow"> <div class="new-help-support-type-heading-block container-fluid"> <div class="new-help-support-type-switcher"></div> <h2 class="question" itemprop="name">CANCELLATION & REFUNDS</h2> </div> </div> <div class="new-help-support-type-body-block"> <div class="container-fluid"> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How can I cancel my membership? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text"> You can review, change, or cancel your paid membership at any time in your <a class="faq-account-redirection" href="/signup">Account Settings</a><span>.</span> Our in-house support team is also on hand to answer any questions you have regarding membership and can be contacted at <a href="mailto:support@mutualart.com">support@mutualart.com</a> / +1 (646) 755-3740. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> How can I cancel my free Personal Alerts trial membership? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > The 30 day Personal Alerts trial is completely free, and if you do not wish to upgrade to a paid plan at the end of the free trial your account will be automatically converted to a free membership account (with limited features). If you still want to cancel, please contact our support team for assistance: <a href="mailto:support@mutualart.com">support@mutualart.com</a> / +1 (646) 755-3740. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span>How do I delete my MutualArt account and data? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Please send your request to <a href="mailto:support@mutualart.com">support@mutualart.com</a> and our in-house support team will be happy to assist you. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span>Cancellation/Refund Policy </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Our policy states that you are able to cancel at any time without incurring any future charges. As you are billed in advance for the whole month/year you simply need to request to cancel before the end of your billing cycle. We do not pro-rate or refund the monthly subscription which has already been paid, but if you cancel your annual subscription within a period of 3 months from the commencement date (or extended subscription date) of your membership you will only be charged for the period that has lapsed on the cost basis of a monthly plan (a higher monthly subscription fee), and the outstanding balance will be credited to your card. <a href="/Static/RefundPolicy">See full Cancellation and Refund Policy.</a> </p> </div> </div> </div> </div> <hr class="container-fluid"> </div>   <div class="new-help-support-type-block"> <div class="help-support-shadow"> <div class="new-help-support-type-heading-block container-fluid"> <div class="new-help-support-type-switcher"></div> <h2 class="question" itemprop="name">APPRAISALS</h2> </div> </div> <div class="new-help-support-type-body-block"> <div class="container-fluid"> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span> Can I use your art appraisal for insurance purposes? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > The online appraisal report we offer provides the current fair market value of the artwork if it were put up for auction. Although some insurance companies may accept our report, most of them require a full appraisal, which includes artwork authentication. You can <a href="https://media.mutualart.com/PDF/Sample%20Report.pdf">download a sample of our appraisal report</a> to show your insurance company in order to ensure that it is sufficient for their requirements. To proceed with submitting an appraisal, please <a href="/art-appraisal">click here</a>. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span>Can MutualArt confirm the authenticity of an artwork? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text"> No. As the appraisal process is done exclusively online it is not possible to tell the authenticity of an artwork, which requires an in-person analysis. </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span>I am not able to upload the images to submit my appraisal. What should I do? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text"> Please simply process the whole appraisal submission without uploading any images, and then send us the images as attachments in a separate email to <a href="mailto:appraisals@mutualart.com">appraisals@mutualart.com.</a> </p> </div> </div> <div class="new-help-support-question-block" > <div class="new-help-support-question-heading-block" > <div class="new-help-support-question-switcher"></div> <h3 class="question" > <span class="dot"></span>I am experiencing technical difficulties in the submission process. Can I just email the information? </h3> </div> <div class="new-help-support-question-body-block" > <p class="answer-text" > Yes, no problem. Please contact us at <a href="mailto:appraisals@mutualart.com">appraisals@mutualart.com</a> and we will be happy to assist you with the submission. </p> </div> </div> </div> </div> <hr class="container-fluid"> </div>  </div> <div class="about-us-link-block"> <p> Want to know more about MutualArt? <br /> Read <a href="/about-us">About Us</a> or <a href="/contact-us">Contact Us</a> </p> </div> </div> <script> $(document).ready(function () { $('.faq-account-redirection, .faq-dashboard-redirection').on('click', function () { if (!isLoggedIn()) { var url = $(this).attr('class').includes('faq-dashboard-redirection') ? 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