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class="whiteBack"></div><div id="blackBack" class="blackBack"></div> <div id="header"><section id="shopify-section-above_header_banner" class="shopify-section above-header-banner"><div class="aboveHeaderBanner custom" style="background-color:#ffb700;color:#000000;"><div class="bannerSlide"><h5><a href="/pages/black-friday-cyber-monday"><span class="emoji">🎈</span>Black Friday Sale: Up to 32% Off <span class="emoji">🎈</span></a></h5></div></div></section><div id="header_layout" class="headerWrapper"> <div class="headerLogo"> <a href="/"> <img src="//promixnutrition.com/cdn/shop/t/165/assets/promix-protein-powder-logo.png?v=171405470187072173881729185638" alt="Promix Nutrition Protein Powder" /> </a> </div> <a class="headerIcon-menu headerIcon open-sidebarMenu" data-nav="sidebarNav" title="Open Sidebar Menu" > <span></span> </a> <div class="headerNav"><nav id="mainNav" class="main"> <ul><li class="navItem-shop-allfeatured"><a class="mainNavLink withSub" data-sub="shop-allfeatured" 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href="/pages/protein-calculator">Protein Calculator</a></li></ul> </nav> <div id="header-nav-sub-container" class="header-nav-sub-container" data-section="nav-header-dropdowns"><nav class="sub hiddenSub"></nav></div></div> <a class="headerIcon-search headerIcon open-searchBar" href="/search"> <img alt="Search Icon" src="//promixnutrition.com/cdn/shop/t/165/assets/icon-search.png?v=110965060254019515151729185577" /> </a> <a class="headerIcon-account headerIcon" href="/account"> <img alt="Account Icon" src="//promixnutrition.com/cdn/shop/t/165/assets/icon-account.png?v=165312114404047996541729185552" /> </a> <a class="headerIcon-cart headerIcon open-cartSlideout" href="/cart"> <img alt="Cart Icon" src="//promixnutrition.com/cdn/shop/t/165/assets/icon-shoppingBag.png?v=960180085189179811729185579" /> <span class="cartCountHolder cartCountHolderEmpty"> <span id="cart-count" class="cart-count cartCount">0</span> </span> <span id="cart-subtotal" class="cart-subtotal cartSubtotal">$0.00</span> </a><div class="headerIcon-flag withDropdown headerIcon"><a class="flag flag-us"><img src="//cdn.shopify.com/static/images/flags/us.svg?width=32" alt="United States" srcset="//cdn.shopify.com/static/images/flags/us.svg?width=32 32w" width="32" height="24"></a> <div class="countrySelector"><a class="flag flag-canada" href="/en-ca"><img src="//cdn.shopify.com/static/images/flags/ca.svg?width=32" alt="Canada" srcset="//cdn.shopify.com/static/images/flags/ca.svg?width=32 32w" width="32" height="24"></a><a class="flag flag-guernsey-channel-island-uk" href="/"><img src="//cdn.shopify.com/static/images/flags/gg.svg?width=32" alt="Guernsey" srcset="//cdn.shopify.com/static/images/flags/gg.svg?width=32 32w" width="32" height="24"></a><a class="flag flag-uk" href="/en-uk"><img src="//cdn.shopify.com/static/images/flags/gb.svg?width=32" alt="United Kingdom" srcset="//cdn.shopify.com/static/images/flags/gb.svg?width=32 32w" width="32" height="24"></a></div> </div> </div></div> <div id="mainContainer"><div class="shopify-policy__container"> <div class="shopify-policy__title"> <h1>Return Policy</h1> </div> <div class="shopify-policy__body"> <div class="rte"> <p>聽</p> <h3 style="font-size:1.1em;"><strong>US Return Policy:</strong></h3> <p>We want you to be fully satisfied with every item that you purchase from Promix. If you are not satisfied with a full priced item you purchased, you may return the item within 90 days from the order date. Refunds will be made to the original form of payment. If you purchase package protection at checkout, the return shipping cost will be covered. You may submit a request through the <a target="_blank" href="https://promixnutrition.com/apps/redo/returns-portal/login">returns portal</a>.</p> <p>Our return policy does not apply to all items. Below is a list of items that cannot be returned, exchanged, or refunded.</p> <ul> <li>Amazon Orders (Unless item arrived damaged)</li> <li>Gift Cards</li> <li>Apparel/Gear</li> <li>Subscription purchases (Unless item arrived damaged)</li> <li>Limited run items</li> <li>Sale items</li> <li>Items where a discount code has been applied</li> <li>Samples</li> <li>Shipping and handling costs</li> <li>International Orders</li> </ul> <p><strong>Damaged, Defective, or Lost Items</strong></p> <p>We offer package protection at checkout to cover damaged, defective, and lost packages. To start a claim, please visit the <a target="_blank" href="https://promixnutrition.com/apps/redo/returns-portal/login">claims portal</a>.</p> <p>All claims will be evaluated individually. We will make every reasonable effort to respond within two business days and, if necessary, to replace or refund the item in a timely manner. Be prepared to supply your order number and a picture of any damaged products, including a photo of the Best By date and Lot Code listed on the product's packaging. Due to item availability, some replacements may be delayed or changed to a refund. Any refunds will be processed to the original payment method provided at time of purchase. If a replacement is requested, please allow 7-10 business days to receive the replacement order.</p> <p>聽</p> <h3 style="margin-top:6px;font-size:1.1em;"><strong>International Return Policy:</strong></h3> <p>Unfortunately, due to the complexities of international supply chains, we are unable to accept any returns on international products except in the case of damaged products.If you receive a damaged item, contact us within 72 hours of delivery at <a href="mailto:orders@promixnutrition.com" rel="noopener noreferrer" target="_blank">orders@promixnutrition.com</a>. Please supply your order number, a picture of the damaged product, including a photo of the Best By date and Lot Code listed on the product's packaging. We will make every reasonable effort to respond within two business days and to replace the item in a timely manner. Please note, international shipping can take up to 3 weeks. In the rare case an exact replacement is not available, a refund will be issued. 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