Adopt | Adoption methodology

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Healthcare </a> </li> </ul> </div> </div> </div> </div> </div> </div> </header> </div> <main id="content" class="borders-enabled"> <section class="tray tray-hero gray-d2 white-text" > <div class="bg-radial left-top opacity-70"></div> <div class="container"> <div class="row justify-content-between"> <div class="col-md-12"> <p class="h1" > Start your journey <br/>with the Webex Suite </p> </div> </div> <div class="font-size-lg restrict-66"> <div ><p style="margin-top: -20px; margin-left: 16px;">This go-to guide is designed to help you navigate your adoption journey—from onboarding to optimization and everything in between. <br />Ready to embark on a trip?</p></div> </div> <div class="row" > <div class="col-md-8 font-size-lg"> <div ><p style="padding-top: 40px;"><img src="../../Essentials/images/Adoption_Hero_Image1.png" alt="" title="Essentials/images/photography/Adoption_Hero_Image1.png" class="blockImg" width="1598" height="910" /></p></div> </div> <div class="col-md-4 font-size-lg"> <div ><p><img src="../../Essentials/images/Adoption_Hero_Img2.png" alt="Webex - mobile" title="Essentials/images/user interface/Adoption_Hero_Img2.png" class="blockImg" width="593" height="1092" /></p></div> </div> </div> </div> </section> <section class="tray tray-cards white black-text" id="approach"> <div class="bg-radial left-top opacity-70"></div> <div class="container"> <div class="row justify-content-between"> <div class="col-md-12"> <h2 class="black-text "> Our approach to adoption </h2> </div> <div class="col-md-8 col-lg-9"> <div class="font-size-lg tray-intro-textblock"> <div ><p>Harnessing your Webex investment's full power and possibility will require relying on your people, process, and platform.</p></div> </div> </div> <div class="spacer-16"></div> <div class="row card-row"> <div class="col-md-6 col-lg-4" > <div class="card-wrap"> <div class="card-inner black-border black-text"> <div class="card-stack"> <div class="card-content"> <p class="img-wrap"> <img loading="lazy" src="/Essentials/images/Adoption_Sect2_Img1.png" alt="Using Webex device" class=" round " /> </p> <div class="content"> <p class="h5" >People</p> <div ><p>Assign a team to lead the charge in driving Webex deployment and adoption through advocacy, change management, and buy-in.</p></div> </div> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-4" > <div class="card-wrap"> <div class="card-inner black-border black-text"> <div class="card-stack"> <div class="card-content"> <p class="img-wrap"> <img loading="lazy" src="/Essentials/images/Adoption_Sect2_Img2.png" alt="Using Webex device" class=" round " /> </p> <div class="content"> <p class="h5" >Process</p> <div ><p>Communicate clear processes to your organization. Share the value of Webex with use cases and adoption campaigns.</p></div> </div> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-4" > <div class="card-wrap"> <div class="card-inner black-border black-text"> <div class="card-stack"> <div class="card-content"> <p class="img-wrap"> <img loading="lazy" src="/Essentials/images/Adoption_Sect2_Img3.png" alt="Using Webex device" class=" round " /> </p> <div class="content"> <p class="h5" >Platform</p> <div ><p>Use the right tools to support your people with seamless collaboration and integrated workflow apps—and track progress towards your goals.</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="tray tray-cards gray-d2 white-text" id="navigate"> <div class="bg-radial gradient-radial-fountain-blue right-bottom opacity-70"></div> <div class="container"> <div class="row justify-content-between"> <div class="col-md-12"> <h2 class="white-text "> Navigate your journey </h2> </div> <div class="col-md-8 col-lg-9"> <div class="font-size-lg tray-intro-textblock"> <div ><p>This map guides you to where you want to be: the planning stage, launch stage, and then grow stage—with the necessary kits you'll need along the way.</p></div> </div> </div> <div class="spacer-16"></div> <div class="row card-row margin-40bot-desktop-only"> <div class="col-md-6 col-lg-6" > <div class="card-wrap"> <div class="card-inner black-text"> <div class="card-stack"> <div class="card-content"> <div class="content"> <div ><p><img src="../../Essentials/images/Adoption_Sect3_Img1.png" alt="" title="Essentials/images/photography/Adoption_Sect3_Img1.png" class="blockImg" width="1299" height="974" /></p></div> </div> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-6" > <div class="card-wrap"> <div class="card-inner white-text"> <div class="card-stack"> <div class="card-content"> <div class="content"> <div ><p><strong><span style="white-space: pre-wrap;">Plan: Onboard and implement<br /></span></strong><span style="white-space: pre-wrap;">The first part of your journey is crucial. Here you define your business outcomes and plan your implementation, including integrating Webex into your existing technical ecosystem.<br /><br />There are four milestones in this stage of your journey:<br /></span></p> <ul style="padding-left: 40px; padding-bottom: 5px;"> <li><span style="white-space: pre-wrap;">Define your vision for Webex</span></li> <li><span style="white-space: pre-wrap;">Engage with executive sponsors</span></li> <li><span style="white-space: pre-wrap;">Configure your services in Control Hub</span></li> <li><span style="white-space: pre-wrap;">Prepare for launch</span></li> </ul></div> </div> </div> <div class="card-foot"> <p> <a href="https://cdn.bfldr.com/YM20Y3NQ/as/h6bjbv9h3kgnkr4tfctf536b/Webex_Suite_Adoption_Framework_Plan" target="_blank" class="button button-manual button-bg-eucalyptus button-text-white button-border-eucalyptus button-bg-hover-white button-text-hover-black button-border-hover-white" > Plan your journey <span class="icon "></span> </a> </p> </div> </div> </div> </div> </div> </div> <div class="row card-row"> <div class="col-md-6 col-lg-6" > <div class="card-wrap"> <div class="card-inner white-text"> <div class="card-stack"> <div class="card-content"> <div class="content"> <div ><p><strong><span style="white-space: pre-wrap;">Launch: Use, engage, adopt<br /></span></strong><span style="white-space: pre-wrap;">Whether you're setting up their accounts, making usage a habit, or giving users their first "Aha!" moment, you'll want to empower them throughout this phase.<br /><br />These four milestones will help your users get the most out of Webex:<br /></span></p> <ul style="padding-left: 40px; padding-bottom: 5px;"> <li><span style="white-space: pre-wrap;">Onboard users</span></li> <li><span style="white-space: pre-wrap;">Create excitement and host adoption events</span></li> <li><span style="white-space: pre-wrap;">Recognize and reward champions</span></li> <li><span style="white-space: pre-wrap;">Help users meet their intended use cases</span></li> </ul></div> </div> </div> <div class="card-foot"> <p> <a href="https://cdn.bfldr.com/YM20Y3NQ/as/9fmwfcq8jc7pwknnw437fn/Webex_Suite_Adoption_Framework_Launch" target="_blank" class="button button-manual button-bg-eucalyptus button-text-white button-border-eucalyptus button-bg-hover-white button-text-hover-black button-border-hover-white" > Engage your users <span class="icon "></span> </a> </p> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-6" > <div class="card-wrap"> <div class="card-inner black-text"> <div class="card-stack"> <div class="card-content"> <div class="content"> <div ><p><img src="../../Essentials/images/Adoption_Sect3_Img2.png" alt="" title="Essentials/images/photography/Adoption_Sect3_Img2.png" class="blockImg" width="1286" height="981" /></p></div> </div> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-6" > <div class="card-wrap"> <div class="card-inner black-text"> <div class="card-stack"> <div class="card-content"> <div class="content"> <div ><p><img src="../../Essentials/images/Adoption_Sect3_Img3.png" alt="" title="Essentials/images/photography/Adoption_Sect3_Img3.png" class="blockImg" width="1736" height="978" /></p></div> </div> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-6" > <div class="card-wrap"> <div class="card-inner white-text"> <div class="card-stack"> <div class="card-content"> <div class="content"> <div ><p><strong><span style="white-space: pre-wrap;">Grow: Optimize, expand, renew and champion<br /></span></strong><span style="white-space: pre-wrap;">Now that you’ve reached the growth phase, you want to make sure your users love Webex and continue to use it efficiently, every day.<br /><br />Only four milestones left in this final stage of your journey:<br /></span></p> <ul style="padding-left: 40px; padding-bottom: 5px;"> <li><span style="white-space: pre-wrap;">Roll out new features and services</span></li> <li><span style="white-space: pre-wrap;">Discover new Webex capabilities</span></li> <li><span style="white-space: pre-wrap;">Celebrate and share success stories</span></li> <li><span style="white-space: pre-wrap;">Join the Webex Insider program</span></li> </ul></div> </div> </div> <div class="card-foot"> <p> <a href="https://cdn.bfldr.com/YM20Y3NQ/as/bq3gpsh3vcxgcpwghpj88fr/Webex_Suite_Adoption_Framework_Grow" target="_blank" class="button button-manual button-bg-eucalyptus button-text-white button-border-eucalyptus button-bg-hover-white button-text-hover-black button-border-hover-white" > Maximize your value <span class="icon "></span> </a> </p> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="tray tray-cards white black-text" id="hurdles"> <div class="bg-radial left-top opacity-70"></div> <div class="container"> <div class="row justify-content-between"> <div class="col-md-12"> <h2 class="black-text "> Tips to conquering <br/> hurdles along the way </h2> </div> <div class="col-md-8 col-lg-9"> <div class="font-size-lg tray-intro-textblock"> <div ><p>Milestones make it easy to track your adoption goals. But if you're not where you want to be, we'll help you get back on track.</p></div> </div> </div> <div class="spacer-16"></div> <div class="row card-row"> <div class="col-md-6 col-lg-4" > <div class="card-wrap"> <div class="content black-text"> <p class="img-wrap margin-40"> <img loading="lazy" src="/Essentials/images/Collaboration-Seamless-illustraiton.png" /> </p> <div class="row row-gutter-16"> <div class="col"> <p class="h5" >Lack of user awareness</p> <div ><p>When you hit this hurdle, revisit your <a href="https://cdn.bfldr.com/YM20Y3NQ/as/sbsnbbj9x4h9tg6jqcj7wfw/Your_Adoption_Communication_Plan_Best_Practices" title="Communication plan" target="_blank" rel="noopener">communication plan</a>, or consider <a href="https://cdn.bfldr.com/YM20Y3NQ/as/vkmkqqrwc337jprxsjbhg/Adoption_Gamification_Pack_Quick_Start_Guide" title="Adoption game pack" target="_blank" rel="noopener">gamifying</a> adoption. If you've got champions, leverage them as well to get the word out about Webex.</p></div> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-4" > <div class="card-wrap"> <div class="content black-text"> <p class="img-wrap margin-40"> <img loading="lazy" src="/Essentials/images/Sharing-Ideas-illustration.png" /> </p> <div class="row row-gutter-16"> <div class="col"> <p class="h5" >Unclear use cases</p> <div ><p>A common roadblock is users not understanding how to incorporate Webex into their daily workflows. Share best practices or <a href="https://cdn.bfldr.com/YM20Y3NQ/as/kt67x2bgjvjrstjqjwkvbr/Use_Cases_Best_Practices" title="Use cases" target="_blank" rel="noopener">use cases</a> they can relate to in their role.</p></div> </div> </div> </div> </div> </div> <div class="col-md-6 col-lg-4" > <div class="card-wrap"> <div class="content black-text"> <p class="img-wrap margin-40"> <img loading="lazy" src="/Essentials/images/People-Chat-Illustration.png" /> </p> <div class="row row-gutter-16"> <div class="col"> <p class="h5" >Lack of sponsorship</p> <div ><p><a href="https://resources.webex.com/s/g5vmrr4fnq7km7q8q4tzkbrb" target="_blank" title="Executive sponsors" rel="noopener">Executive sponsors</a> are vital in driving Webex adoption. Prepare them and define their responsibilities well so they feel equipped to succeed. Action plans are great too!</p></div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="tray tray-image gray-d2 white-text" id="success"> <div class="bg-radial left-top opacity-70"></div> <div class="container"> <div class="gutter-offset-wrap overflow-hidden"> <div class="row row-gutter-64"> <div class="col-md-6 order-md-2"> <p class="img-wrap"> <img loading="lazy" src="/Essentials/images/Adoption_Sect5_Img1.png" class=" round " /> </p> </div> <div class="col-md-6 order-md-1"> <div class="content"> <h2 > Track your success </h2> <div ><p>As you move through your journey, check in and see how you're trending towards your goals. We’ll help you monitor usage and business outcomes, and build success stories.</p></div> <ul class="list-no-bull links-cta font-size-sm"> <li> <a href="https://cdn.bfldr.com/YM20Y3NQ/as/xt4kkb38r6tf4925t3k6kk/Control_Hub_Reports_Use_Cases" target="_blank" title="Keep track of usage with analytics from Control Hub"> Keep track of usage with analytics from Control Hub </a> </li> <li> <a href="https://cdn.bfldr.com/YM20Y3NQ/as/rn5qcsrvzt67pszj55g3j3w/Business_Drivers_Best_Practices" target="_blank" title="Check on your business outcomes and make any adjustments to meet them"> Check on your business outcomes and make any adjustments to meet them </a> </li> <li> <a href="https://cdn.bfldr.com/YM20Y3NQ/as/cvkrschv4kr6mvkgm88mk7x/Adoption_Success_Story_Best_Practices" target="_blank" title="Storytelling tips for your internal success stories"> Storytelling tips for your internal success stories </a> </li> </ul> </div> </div> </div> </div> </div> </section> <section class="tray tray-cards white black-text" id="support"> <div class="bg-radial right-bottom opacity-70"></div> <div class="container"> <div class="row justify-content-between"> <div class="col-md-12"> <h2 class="black-text "> Continued support<br> along your journey </h2> </div> <div class="col-md-8 col-lg-9"> <div class="font-size-lg tray-intro-textblock"> <div ><p>We're here to support you with 24/7 resources, classes, and an entire library dedicated to adoption.</p></div> </div> </div> <div class="spacer-16"></div> <div class="row card-row margin-40bot-desktop-only"> <div class="col-md-6 col-lg-4" > <div class="card-wrap"> <div class="content black-text"> <p class="img-wrap"> <img loading="lazy" src="/Essentials/images/AI-Contact-Center-Blue-Icon.png" class=" img-icon-45" /> </p> <p class="h5" >Technical resources</p> <div ><p>From preparing your environment to technical readiness, we’ve got the technical resources to help you deploy and implement Webex.</p></div> <ul class="list-no-bull links-cta 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