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Supporto di GoTo
<!DOCTYPE html> <html lang="it"> <head> <meta charset="UTF-8"> <title>Supporto di GoTo</title> <link rel="canonical" href="https://support.goto.com/it"> <meta name="description" content="Il supporto di GoTo è disponibile per tutti i tuoi prodotti GoTo. Scarica, installa, prova, leggi gli argomenti più discussi e le guide per l’utente, e trova le risorse che ti aiuteranno a utilizzare il tuo prodotto." /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="qdVoG001pinniM-r4Oqd3g4wrZmTC1YqYfafUSNOjZE"> <meta name="robots" content="index, follow"> <meta name="product_id" content="gotomeeting;gotowebinar;gototraining;openvoice;gotoconnect;joinme;grasshopper;rescue;rescue_live_lens;rescue_live_guide;gotoassist_remote_support_v5;gotoassist_remote_support_4;gotoassist_service_desk;gotoassist_corporate;central;gotomypc;hamachi;remotelyanywhere;pro;goto_resolve_mdm"> <meta name="product_name" content="GoTo Meeting;GoTo Webinar;GoTo Training;OpenVoice;GoTo Connect;join.me;Grasshopper;Rescue;Rescue Live Lens;Rescue Live Guide;GoToAssist Remote Support v5;GoToAssist Remote Support v4;GoToAssist Service Desk;GoToAssist Corporate;Central;GoToMyPC;Hamachi;RemotelyAnywhere;Pro;GoTo Resolve MDM"> <meta property="og:title" content="Supporto di GoTo"> <meta property="og:description" content="Il supporto di GoTo è disponibile per tutti i tuoi prodotti GoTo. 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Scarica, installa, prova, leggi gli argomenti più discussi e le guide per l’utente, e trova le risorse che ti aiuteranno a utilizzare il tuo prodotto."> <meta property="twitter:url" content="https://support.goto.com/it"> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/dc476c1/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F4d%2Fe5%2Fe621fcb141ec807d43eed38527f7%2Fgoto-favicon-light-mode.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.c56b91b94878d8e5774f66887c0cb4d1.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script> <!--BEGIN TRUSTARC CONSENT MANAGER CODE SNIPPET--> <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj¬iceType=bb>m=1&text=true&language=""" crossorigin=""> </script> <!--END TRUSTARC CONSENT MANAGER CODE SNIPPET--> <!-- Google Tag Manager --> <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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Prova una frase diversa o chiedi a un agente.", "sharing.title" : "Copia questa risposta", "sharing.clipboard" : "Copia negli appunti", "sharing.email" : "Condividi via e-mail", "ok" : "Va bene", "cancel" : "Annulla", "cnf.initialText" : "Scrivi la tua domanda qui...", "search.clearSearchQuery" : "Cancella query di ricerca", "feedback.missingOrIncorrectInfo" : "Il contenuto è impreciso o mancante", "feedback.dismiss" : "Chiudi la sezione feedback", "feedback.incorrectSearchResult" : "Non ho ottenuto risultati pertinenti", "thumbs.dialogTitle" : "Cosa c'è di sbagliato in questa risposta?", "ticket.chooseFile" : "Scegli il file...", "ticket.dismiss" : "Chiudi la sezione dei biglietti" }, boldStrings:{ "callMeTabTitle" : "Chiamami", "callSupportTabTitle" : "Chiama il supporto", "callMeHeading" : "Prima di selezionare il pulsante “Call Me”, indica il tuo indirizzo e-mail, il tuo numero di telefono e alcune informazioni sul motivo della chiamata. Sarai ricontattato dal prossimo operatore del supporto disponibile.</P>", "callMeWaitTimePrefix" : "Al momento il tempo di attesa per essere richiamati è:", "callMeWaitTimeLessThanHalfAMinute" : "Meno di 30 secondi", "callMeWaitTimeLessThanOneMinute" : "Meno di 1 minuti", "callMeWaitTimeLessThanFiveMinutes" : "Meno di 5 minuto", "callMeWaitTimeLessThanTenMinutes" : "Meno di 10 minuti", "callMeWaitTimeMoreThanTenMinutes" : "più lungo del normale. superiore a 10 minuti.", "w2c2cHeadinig" : "Per consentirci di assisterti al meglio, ti preghiamo di compilare i campi sottostanti. ", "w2c2cSubHeadinig" : "Se preferisci saltare questo passaggio, sarà necessario un po’ di tempo in più per verificare la tua identità quando chiami.", "formKeyName" : "Name (Nome)", "formKeyEmail" : "E-mail dell’account", "formKeyPhone" : "Telefono", "callMePhoneSelectOptions" : "-Seleziona,+1-(Stati Uniti e Canada),+61-(Australia),+43-(Austria),+375-(Bielorussia),+32-(Belgio),+55-(Brasile),+359-(Bulgaria),+56-(Chile),+57-(Colombia),+420-(Repubblica Ceca),+45-(Danimarca),+503-(El Salvador),+358-(Finlandia),+33-(Francia), +49-(Germania),+30-(Grecia),+502-(Guatemala),+852-(Hong Kong),+36-(Ungheria),+91-(India),+353-(Irlanda),+972-(Israele),+39-(Italia),+81-(Giappone),+965-(Kuwait),+371-(Lettonia),+352-(Lussemburgo),+230-(Mauritius),+373-(Moldova), +52-(Messico),+31-(Olanda),+64-(Nuova Zelanda),+47-(Norvegia),+507-(Panama),+51-(Perù),+63-(Filippine),+48-(Polonia),+351-(Portogallo),+40-(Romania),+7-(Russia),+250-(Ruanda),+966-(Arabia Saudita), +65-(Singapore),+381-(Serbia),+421-(Slovacchia),+27-(Sudafrica),+34-(Spagna),+46-(Svezia),+41-(Svizzera),+66-(Thailandia),+90-(Turchia),+380-(Ucraina),+44-(Regno Unito),+84-(Vietnam)", "formKeySubject" : "Motivo della chiamata", "callMeSubjectOptions" : "Seleziona,Fatturazione,Vendite,Supporto", "formKeyQuestion" : "Descrizione", "closeForm" : "Chiudi", "callMeResponseHeading" : "Grazie! Sarai ricontattato al numero: ", "callMeResponseSubHeading" : "Proveremo a chiamarti una sola volta. In caso di chiamata persa, ti invitiamo a compilare nuovamente il modulo “Call Me” per inviare una nuova richiesta.", "callMeResponseNote" : "Nota: Tutte le chiamate vengono registrate e monitorate per scopi di controllo della qualità.", "caseNumber" : "Numero caso:", "w2c2cResponseHeading" : "Grazie! <b>Chiama</b> e fornisci il numero del caso indicato di seguito. <br>Affinché la richiesta venga inoltrata, è necessario effettuare la telefonata.", "w2c2cCountrySelect" : "Paese", "w2c2cTollFree" : "Numero gratuito:", "w2c2cLongDistance" : "Chiamate interurbane:", "formError" : "Inserisci un input valido.", "tierSelectorHeading" : "Indica nome e indirizzo e-mail", "errorPage" : "Si è verificato un errore durante l’elaborazione della tua richiesta. Invia un nuovo modulo.", "skipThisStepButton" : "Salta questo passaggio", "getNumberButton" : "Visualizza il numero da chiamare", "createTicketInsteadButton" : "Contattaci per e-mail", "freeTierBillingFormTitle" : "Supporto per la fatturazione", "freeTierBillingFormHeader" : "<b>Siamo qui per aiutarti con l’aggiornamento.</b> Se il problema non riguarda la fatturazione e hai bisogno di assistenza tecnica, seleziona il pulsante “Indietro” per vedere le opzioni a tua disposizione. <br>Normalmente, rispondiamo alle richieste di supporto relative alla fatturazione entro 24 ore.", "backButton" : "Indietro", "callMeNotAvailable" : "<b>Al momento non siamo in grado di chiamarti, utilizza il numero di telefono e la richiesta di supporto qui sotto per contattare il supporto. Ci scusiamo per il disagio.</b>", "callMeGoodOptionLabel" : "Opzione buona: ", "callMeBestOptionLabel" : "Opzione ottimale: ", "fallbackFormHeader" : "Al momento non siamo in grado di chiamarti, utilizza il modulo web per contattare il supporto. Ci scusiamo per il disagio.", "lastPassFreeWebformHeader" : "Contatta il supporto", "lastPassFreeWebformUpgradeHeader" : "Supporto personale previo aggiornamento", "lastPassFreeWebformUpgradeText" : "Passa a Premium o Families per approfittare di un supporto personale fornito dal team di LastPass con orario continuato.", "lastPassFreeWebformUpgradeLink" : "https://www.lastpass.com/lp/premium-vs-families", "lastPassFreeWebformUpgradeLinkText" : "Scopri le opzioni di aggiornamento", "lastPassFreeWebformBillingText" : "Hai difficoltà nell’effettuare l’upgrade o il rinnovo? Siamo lieti di assisterti con qualsiasi problema di fatturazione che riguardi il tuo account a pagamento.", "lastPassFreeWebformBillingLinkText" : "Invia una richiesta di supporto per la fatturazione", "lastPassFreeWebformSupportCenterHeader" : "Centro di supporto tecnico", "lastPassFreeWebformSupportCenterText" : "Trova le risposte che cerchi nella nostra nutrita raccolta di risorse e articoli del supporto. Se necessario, prova a riformulare la domanda in modo più generale.", "lastPassFreeWebformSupportCenterBackToSearch" : "Torna alla ricerca", "lastPassFreeWebformCommunityHeader" : "Community di LastPass", "lastPassFreeWebformCommunityText" : "La community di LastPass è un forum moderato dove puoi consultare post e interagire con gli altri utenti per trovare risposte a molte domande frequenti.", "lastPassFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/LastPass/ct-p/LastPass", "lastPassFreeWebformCommunityJoinConversationLinkText" : "Partecipa alla conversazione", "gotoResolveFreeWebformHeader" : "Contatta il supporto", "gotoResolveFreeWebformUpgradeHeader" : "Supporto personale previo aggiornamento", "gotoResolveFreeWebformUpgradeText" : "Per il supporto personale 24/7 del team GoTo Resolve, valuta se passare a Basic o Standard.", "gotoResolveFreeWebformUpgradeLink" : "https://www.goto.com/it-management/pricing/resolve", "gotoResolveFreeWebformUpgradeLinkText" : "Scopri le opzioni di aggiornamento", "gotoResolveFreeWebformSupportCenterHeader" : "Centro di supporto tecnico", "gotoResolveFreeWebformSupportCenterText" : "Trova le risposte che cerchi nella nostra nutrita raccolta di risorse e articoli del supporto. Se necessario, prova a riformulare la domanda in modo più generale.", "gotoResolveFreeWebformSupportCenterBackToSearch" : "Torna alla ricerca", "gotoResolveFreeWebformCommunityHeader" : "Community GoTo Resolve", "gotoResolveFreeWebformCommunityText" : "La community GoTo Resolve è un forum moderato dove puoi consultare post e interagire con gli altri utenti per trovare risposte a molte domande frequenti.", "gotoResolveFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/GoTo-Resolve/ct-p/GoTo_Resolve", "gotoResolveFreeWebformCommunityJoinConversationLinkText" : "Partecipa alla conversazione", "callMePhoneOptionText" : "Supporto telefonico", "callMeEmailOptionText" : "Supporto e-mail (possono trascorrere fino a 48 ore)", "callMeChatOptionText" : "Chat in diretta (quando disponibile)", "placeholderEmail" : "Indirizzo e-mail", "placeholderDescription" : "Aggiungi ulteriori dettagli (facoltativo) ", "allFormsAttachmentsLabel" : "Aggiungi allegati (facoltativo)", "contactUsFormAttachmentsButton" : "allegare", "intakeFormHeadingSub" : "Puoi controllare lo stato di un caso di supporto esistente nella pagina Casi. Non hai un caso di supporto aperto? Invia il modulo sotto.", "callMeFormHeading" : "La nostra opzione Call Me è il modo più rapido per ottenere assistenza dal nostro team di supporto.", "callMeFormHeadingSub" : "Prima di selezionare il pulsante “Call Me”, indica il tuo indirizzo e-mail, il tuo numero di telefono e alcune informazioni sul motivo della chiamata. Sarai ricontattato dal prossimo operatore del supporto disponibile.", "callMeFormSubmitButton" : "Call Me", "web2CallFormHeading" : "Per consentirci di assisterti al meglio, compila i campi sottostanti.", "web2CallFormHeadingSub" : "Se preferisci saltare questo passaggio, sarà necessario tempo in più per verificare la tua identità quando chiami.", "web2CallFormSupportMessaging" : "I nostri agenti sono in grado di supportarti in inglese, spagnolo e portoghese 24 ore su 24. Se hai bisogno di assistenza in francese, italiano o tedesco, i nostri agenti sono disponibili dalle 10:30 alle 19:00 (CEST).", "web2CallFormIssueDetailsLabel" : "Dettagli del problema (facoltativo)", "web2CallFormIssueDetailsPlaceholder" : "Aggiungi dettagli", "web2CallFormSubmitButton" : "Visualizza il numero da chiamare", "web2CallFormSkipSubmitButton" : "Salta questo passaggio", "web2CallFormWaitTimeErrorHeading" : "", "web2CallFormWaitTimeErrorHeadingSub" : "Compila questo modulo e ti forniremo il numero di telefono corretto da chiamare.", "emailFormHeading" : "Grazie!", "emailFormHeadingSub" : "Per consentirci di assisterti al meglio, fornisci alcuni dettagli.", "emailFormPhoneNumberLabel" : "Aggiungi numero di telefono", "emailFormPhoneNumberPlaceholder" : "Numero telefonico", "emailFormSelectLocationLabel" : "Seleziona la tua posizione", "emailFormSelectLocationDefaultOption" : "Altro", "emailFormLocationLabel" : "Digita la tua posizione", "emailFormLocationPlaceholder" : "Paese", "emailFormIssueDetailsLabel" : "Dettagli del problema", "emailFormIssueDetailsPlaceholder" : "Aggiungi dettagli", "emailFormSubmitButton" : "Contattaci per e-mail", "callMeFormResponseHeading" : "Grazie! Sarai ricontattato al numero: ", "callMeFormResponseHeadingSub" : "Proveremo a chiamarti una sola volta. In caso di chiamata persa, ti invitiamo a compilare nuovamente il modulo “Call Me” per inviare una nuova richiesta.", "callMeFormResponseNote" : "Nota: Tutte le chiamate vengono registrate e monitorate per scopi di controllo della qualità.", "web2CallFormResponseHeading" : "Grazie! <strong>Chiama</strong> e fornisci il numero del caso indicato di seguito.", "web2CallFormResponseHeadingSub" : "Nota: Affinché la richiesta venga inoltrata, è necessario effettuare la telefonata.", "web2CallFormResponseSelectCountryLabel" : "Paese", "web2CallFormResponseTollFree" : "Numero gratuito:", "web2CallFormResponseLongDistance" : "Chiamata interurbana: ", "emailFormResponseHeading" : "Grazie!", "emailFormResponseHeadingSub" : "Abbiamo ricevuto la tua richiesta.", "formValidationRequired" : "Campo obbligatorio", "formValidationInvalidEmail" : "Formato e-mail non valido", "formValidationInvalidPhoneNumber" : "Formato del numero di telefono non valido", "formValidationInvalidAttachmentsQuantity" : "You can only attach up to %%attachments%% file per ticket", "formValidationInvalidAttachmentsSize" : "Le dimensioni totali dei file non possono superare 20 MB.", "formValidationInvalidAttachmentsAllowedTypes" : "Tipi consentiti: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, TXT, PNG, JPEG, JPG, GIF, BMP, SVG, MP3, MP4, WAV, MOV, AVI, MKV, WEBM, FLV, QT, ZIP", "formValidationAttachmentsAccept" : "'.pdf','.doc','.docx','.xls','.xlsx','.ppt','.pptx','.csv','.txt','.png','.jpeg','.jpg','.gif','.bmp','.svg','.mp3','.wav','.mp4','.mov','.avi','.mkv','.webm','.flv','.qt','.zip'", "formValidationInvalidCallMeFormPhoneNumberLength" : "Invalid phone number length", "lastPassFreeWebformSupportCenterBackToSearchLink" : "https://support.lastpass.com/", "lastPassFreeWebformSupportCenterBackToSearchText" : "Torna alla ricerca", "gotoResolveFreeWebformSupportCenterBackToSearchLink" : "https://support.goto.com/resolve", "gotoResolveFreeWebformSupportCenterBackToSearchText" : "Torna alla ricerca", "defaultArticleMetadata" : "None", "alertPlaceholder" : "Notifiche", "closeIconPlaceholder" : "Close this alert banner.", "alertHeading" : "Notifications", "alertCloseText" : "Chiudi", "alertEmptyTitle" : "Nessuna notifica", "alertEmptyDescription" : "Le nuove notifiche appariranno qui", "intakeNextButton" : "Prossimo", "supportOptionSelectionLabel" : "Scegli il tuo metodo di contatto", "allFormsAttachmentsButton" : "Aggiungi allegato (facoltativo)", "contactUsLoadingText" : "Caricamento", "callMeSubmitButton" : "Call me", "web2CallSubmitButton" : "Ottieni il numero di telefono", "emailContactSubmitButton" : "Email us", "contactUsSelectSubjectOptions" : "[{\"text\": \"Seleziona\", \"value\": \"\"}, {\"text\": \"Fatturazione\", \"value\": \"Billing\"}, {\"text\": \"Supporto\", \"value\": \"Support\"}] ", "contactUsFormHeading" : "Le opzioni di contatto saranno disponibili una volta che avrai fornito i seguenti dettagli.", "contactUsFormSelectProductLabel" : "Seleziona il prodotto per cui desideri richiedere supporto", "contactUsFormSelectProductDefaultOption" : "Seleziona prodotto", "contactUsFormNameLabel" : "Name (Nome)", "contactUsFormUserNamePlaceholder" : "Nome e cognome", "contactUsFormEmailAddressLabel" : "E-mail", "contactUsFormEmailAddressPlaceholder" : "Aggiungi l’indirizzo e-mail", "contactUsFormSelectPhoneNumberPrefixLabel" : "Numero telefonico", "contactUsFormPhoneNumberPlaceholder" : "(000) 000-0000", "contactUsFormSelectSubjectLabel" : "Seleziona il motivo per cui stai contattando il supporto", "contactUsFormIssueDetailsLabel" : "Dettagli del problema", "contactUsFormIssueDetailsPlaceholder" : "Aggiungi ulteriori dettagli", "contactUsFormSubmitButton" : "Continua", "contactUsNextButton" : "Next", "callMeOptionTitle" : "Call Me", "callSupportOptionTitle" : "Call Support", "emailSupportOptionTitle" : "Scrivi al supporto", "contactUsFormLoggedInHeading" : "Puoi controllare lo stato di una richiesta di assistenza esistente per il prodotto selezionato nella pagina <a>I miei casi</a>. Non hai un caso aperto? Invia il modulo sottostante.", "contactUsFormLoggedOutHeading" : "Se disponi di un account, puoi accedere e controllare lo stato di un ticket di supporto esistente nella pagina <a>I miei casi</a>. Non hai un caso aperto? Invia il modulo sottostante.", "contactUsFormSelectCustomerRoleLabel" : "Select your role", "formValidationInvalidLength" : "Invalid length", "customerRoleSelectOptions" : "[{\"text\": \"Seleziona il tuo ruolo:\", \"value\": \"\"},{\"text\":\"Organizzatore\", \"value\": \"Organizer\"},{\"text\": \"Partecipante\", \"value\": \"Attendee\"},{\"text\": \"Altro\", \"value\": \"Other\"}] ", "formValidationAttachments" : "1", "formValidationMiradoreAttachments" : "10", "customerRoleSelectOptionsGTC" : "[{\"text\": \"Seleziona\", \"value\": \"\"},{\"text\":\"Super amministratore/Amministratore\", \"value\": \"Super admin/Admin\"},{\"text\": \"Partner / Socio / Socia\", \"value\": \"Partner\"},{\"text\": \"Utente\", \"value\": \"User\"},{\"text\": \"Altro\", \"value\": \"Other\"}]", "contactUsFormSelectCustomerRoleGTCLabel" : "Select your role:", "contactUsFormSelectCustomerRoleGTCNotif" : "Most requests (troubleshooting, system changes, etc.) require admin permissions. Please ensure your admin is available for the call.", "contactUsFormSelectCustomerRoleGTCNotifCallMe" : "We recommend selecting \"Call Support\" so you and your admin can call together at your convenience.", "machineTranslationBanner" : "<div id=\"machine-translated-banner\">\r\n <div class=\"banner-container\">\r\n <div class=\"banner-icon\"> <img src=\"https://assets.cdngetgo.com/62/40/b1ee6cb34d45a7d9b89030812a9a/globe.svg\" alt=\"Icona mondo\" /> </div>\r\n <div class=\"banner-text\">\r\n <p> <b> <span>Questo articolo è stato tradotto in modo automatico. Puoi aprire la</span> <a href=\"linktoenglisharticle\" id=\"mt-english-article-link\" title=\"English version of the article here\"> versione inglese dell’articolo qui</a> </b> </p>\r\n <p><i>Aiutaci a migliorare la traduzione compilando il sondaggio sotto.</i></p>\r\n </div>\r\n <div class=\"banner-chevron\" id=\"banner-show-legal\">\r\n <div id=\"chevron-arrow\" class=\"down\"> </div>\r\n </div>\r\n </div> <hr/> <div class=\"banner-legal\" id=\"banner-legal\">\r\n <p> <i> <a href=\"linktoLegal\" title=\"Click here for legal\" id=\"mt-banner-link-to-legal\">La versione ufficiale di questo contenuto è in inglese.</a> Alcuni dei contenuti della documentazione di GoTo sono stati tradotti per facilitarne l’accesso. GoTo non ha il controllo sui contenuti tradotti in modo automatico, che potrebbero contenere errori, imprecisioni o essere in una lingua errata. Non viene fornita alcuna garanzia, esplicita o implicita, in merito alla precisione, all’affidabilità, all’adeguatezza o alla correttezza di qualsiasi traduzione dall’originale inglese a qualsiasi altra lingua, e GoTo declina ogni responsabilità per eventuali danni o problemi derivanti dall’uso di questi contenuti tradotti automaticamente da parte dell’utente o per l’affidabilità di tali contenuti. </i> </p>\r\n </div>\r\n</div>", "machineTranslationBannerAlternate" : "", "machineTranslationLegalURL" : "https://www.goto.com/it/company/legal", "callSupportWaitTimePrefix" : "Current wait time is: ", "contactUsSuggestedArticles" : "Articles suggérés", "contactUsSuggestedArticlesDescription" : "Gli articoli verranno mostrati qui non appena inizi a digitare nel campo Dettagli del problema" }, cmsDictionary: {"jsStrings":{"urlna":"URL non disponibile","phoneNumberNotAvailable":"Non disponibile","departmentValuesInEnglish":"supportofatturazione,supportopagamento","loggedInHeading":"Salve {name}, come possiamo aiutarti? 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class="care-top-navigation-mobile-browse-tree-categories is-hidden hidden-lg"> <button type="button" id="js-care-top-navigation-userguide-open-button" class="care-top-navigation-mobile-browse-tree-categories-button" > <img src="/assets/images/care/topnav/browse-categories.svg" /> Sfoglia questa guida </button> </div> <nav class="care-top-navigation__utility-nav"> <ul class="care-top-navigation__menu" role="menu" > <li class="hidden-lg service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-mobile" target="_blank" data-wa-link="" href="" title="Stato del servizio" > Stato del servizio <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent is-visible-non-authenticated is-visible-no-auth-configured has-flex-column"> <a class="js-care-top-navigation-language-dropdown-opener care-top-navigation__menu-link has-no-text" href="#language" title="Lingua" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-right-links2" data-wa-link="" > <img class="care-top-navigation__language-dropdown-icon" src="/assets/images/care/topnav/icon-globe-outlined.svg" alt="Language selector icon" /> <img class="care-top-navigation__language-dropdown-icon has-open-state" src="/assets/images/care/topnav/icon-globe-filled.svg" alt="Language selector icon" /> <span class="js-dropdown-opener-text"></span> </a> <ul class="care-top-navigation__language-dropdown care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-language-dropdown" > <li role="menuitem"><a data-wa-link="" href="en" class="js-care-top-navigation-language js-care-top-navigation-language-en care-top-navigation__menu-link" data-test="navbar-language-en" title="English">English </a></li> <li role="menuitem"><a data-wa-link="" href="fr" class="js-care-top-navigation-language 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title="português">português </a></li> <li role="menuitem"><a data-wa-link="" href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="" title="Stato del servizio" > Stato del servizio <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> </ul> </nav> </header> <section class="CoveoSearchInterface care-homepage-search-section care-search-hero-section js-coveo-search-widget product-selector" data-design="new" style="display: none;"> <div class="gradient"> <img src="https://assets.cdngetgo.com/f7/1e/e36c71ce4ee9949457c82cd214f2/site-homepage-hero-image.jpg" class="care-homepage-search-hero-image-selector "> </div> <div class="container care-homepage-search selector"> <div class="care-search-wrapper"> <h1 class="care-banner-heading hide" id="js-logged-out-heading">Ciao! Siamo qui per aiutarti.</h1> <h1 class="care-banner-heading hide" id="js-logged-in-heading"></h1> </div> <div class="care-search" id="care-homepage-search-container"> <h2>Ricerca tra tutti i prodotti agevolmente.</h2> </div> </div> <div class="CoveoAnalytics" data-search-hub='Brightspot search'></div> <div class="coveo-search-section" id="care-search-container"> <div class="CoveoSearchbox" data-placeholder="Inserisci qui la tua domanda." data-query-suggest-character-threshold="1"></div> </div> </section> <section data-section="care-product-selector" class="goto-product-selector"> <div class="text-center header"> <h3 class="section-title">Esplora il supporto per prodotto</h3> </div> <div class="prod-containers"> <div class="prod-column-list"> <div class="prod-column-inner"> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoconnect" data-modal="close"><a data-wa-link="" href="/it/connect" title="GoTo Connect">GoTo Connect </a></h3> </div> <div class="product-description">Software completo per telefonia, riunioni e messaggistica</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomeeting" data-modal="close"><a data-wa-link="" href="/it/meeting" title="GoTo Meeting">GoTo Meeting </a></h3> </div> <div class="product-description">Software per riunioni video e audio</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotowebinar" data-modal="close"><a data-wa-link="" href="/it/webinar" title="GoTo Webinar">GoTo Webinar </a></h3> </div> <div class="product-description">Software completo per webinar ed eventi virtuali</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomeeting" data-modal="close"><a data-wa-link="" href="https://support.goto.com/it/meeting#GoToRoom~gotoroom_tab" title="GoTo Room">GoTo Room </a></h3> </div> <div class="product-description">Hardware per sale conferenza</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gototraining" data-modal="close"><a data-wa-link="" href="/it/training" title="GoTo Training">GoTo Training </a></h3> </div> <div class="product-description">Software di formazione online</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="openvoice" data-modal="close"><a data-wa-link="" href="/it/openvoice" title="OpenVoice">OpenVoice </a></h3> </div> <div class="product-description">Software per audioconferenze</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="grasshopper" data-modal="close"><a data-wa-link="" href="https://support.grasshopper.com" title="Grasshopper">Grasshopper </a></h3> </div> <div class="product-description">Sistema telefonico virtuale leggero</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="joinme" data-modal="close"><a data-wa-link="" href="/it/joinme" title="join.me">join.me </a></h3> </div> <div class="product-description">Software per videoconferenze</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/it/resolve" title="GoTo Resolve">GoTo Resolve </a></h3> </div> <div class="product-description">Supporto e gestione IT</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve_mdm" data-modal="close"><a data-wa-link="" href="/it/resolve-mdm" title="MDM di GoTo Resolve">MDM di GoTo Resolve </a></h3> </div> <div class="product-description">Gestione dei dispositivi mobili</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="pro" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/it/pro" title="Pro">Pro </a></h3> </div> <div class="product-description">Accesso remoto ai dispositivi</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="central" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/it/central" title="Central">Central </a></h3> </div> <div class="product-description">Monitoraggio e gestione remoti</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="rescue" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/it/rescue/products" title="Rescue">Rescue </a></h3> </div> <div class="product-description">Supporto IT remoto</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomypc" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/it/gotomypc" title="GoToMyPC">GoToMyPC </a></h3> </div> <div class="product-description">Accesso remoto ai computer</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoassist_remote_support_4" data-modal="close"><a data-wa-link="" href="/it/gotoassist/products" title="GoToAssist">GoToAssist </a></h3> </div> <div class="product-description">Software di supporto remoto</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="hamachi" data-modal="close"><a data-wa-link="" href="/it/hamachi" title="Hamachi">Hamachi </a></h3> </div> <div class="product-description">Servizio VPN ospitato</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="remotelyanywhere" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/it/remotelyanywhere" title="RemotelyAnywhere">RemotelyAnywhere </a></h3> </div> <div class="product-description">Soluzione locale per l’accesso remoto</div> </div> </div> </div> </div> </div> </div> </section> <section class="care-product-selector-user-guide"> <div class="container-fluid"> <h2 class="care-product-selector-user-guide__heading">Inizia con le guide di GoTo</h2> <div class="care-product-selector-user-guide__table-container"> <div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://support.goto.com/it/connect/help/goto-connect-getting-started-guide-for-users" title="Guida introduttiva per gli utenti di GoTo">Guida introduttiva per gli utenti di GoTo </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://support.goto.com/it/connect/help/getting-started-in-goto-admin-with-goto-connect" title="Guida introduttiva GoTo Admin con GoTo Connect">Guida introduttiva GoTo Admin con GoTo Connect </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/connect-voicemail-guide" title="Guida ai messaggi vocali di GoTo Connect">Guida ai messaggi vocali di GoTo Connect </a> </div> </div> <div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/meeting-organizer-guide" title="Guida a GoTo Meeting per gli organizzatori">Guida a GoTo Meeting per gli organizzatori </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/webinar-in-session-org-guide" title="GoTo Webinar Guida all'organizzatore nella sessione">GoTo Webinar Guida all'organizzatore nella sessione </a> <span class="care-product-selector-user-guide__badge">New</span> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/webinar-attendee-guide" title="Guida a GoTo Webinar per i partecipanti">Guida a GoTo Webinar per i partecipanti </a> </div> </div> <div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.goto.com/resolve-billing-guide" title="Guida alla fatturazione di GoTo Resolve">Guida alla fatturazione di GoTo Resolve </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.logmein.com/pro-billing-guide" title="Guida alla fatturazione di Pro">Guida alla fatturazione di Pro </a> </div> <div class="care-product-selector-user-guide__item"> <a data-wa-link="" href="https://link.logmein.com/central-billing-guide" title="Guida alla fatturazione di Central">Guida alla fatturazione di Central </a> </div> </div> </div> </div> <hr /> </section> <section class="care-product-selector-call-to-action"> <div class="container"> <div class="care-product-selector-call-to-action__container "> <div class="care-product-selector-call-to-action__image"> <img 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le formazioni gratuite tenute da esperti dei prodotti GoTo</p> <a data-wa-link="" href="https://link.goto.com/EmbUserSupProdSelectTrain" title="Partecipa a formazioni gratuite" target="_blank">Partecipa a formazioni gratuite </a> </div> </div> </section> <div id="js-care-qualtrics-survey" class="care-qualtrics-survey" data-qualtrics-survey-id="ZN_aWcq5FE04UxN313"></div> </div> <div data-section="care-footer" class="care-footer is-hidden"> <footer class="footer "> <div class="footer__subnav container-fluid"> <div class="row fluid"> <div class="footer__legal footer__left-side"> <ul data-test="legal-links-left"> <li class="care-top-navigation__dropdown-menu-parent is-visible-non-authenticated is-visible-no-auth-configured has-flex-column"> <a class="js-care-top-navigation-language-dropdown-opener care-top-navigation__menu-link has-caret" href="#language" title="Lingua" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-right-links2" 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