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Support - EthosCE
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Learn more <a href="https://www.gocadmium.com" target"_blank" style="color:white;"><b>here</b></a>.</div></div> <!doctype html> <!--[if lt IE 7 ]><html class="ie ltie8 ltie9 ltie7 ie6 _ie " id="html" lang="en-US"><![endif]--> <!--[if IE 7 ]><html class="ie ltie8 ltie9 ie7 _ie " id="html" lang="en-US"><![endif]--> <!--[if IE 8 ]><html class="ie ltie9 ie8 _ie " id="html" lang="en-US"><![endif]--> <!--[if IE 9 ]><html class="ie ltie10 ie9 " id="html" lang="en-US"><![endif]--> <!--[if (gt IE 9)|!(IE)]><!--><html class="not-ie " id="html" lang="en-US"><!--<![endif]--> <head> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=2" /> <title>Support - EthosCE</title> <link rel="shortcut icon" href="https://www.ethosce.com/favicon.ico?10322381" /> <!--[if lt IE 9]> <script src="//html5shiv.googlecode.com/svn/trunk/html5.js"></script> <![endif]--> <!--[if !IE]><!--><script>if (/*@cc_on!@*/false) { document.documentElement.className += ' ie ltie11 ie10'; }</script><!--<![endif]--> <script> window.onerror = function(){ return true; } document.documentElement.className += ' loading has-js'; if(document.createTouch !== undefined || ('ontouchstart' in window) || ('onmsgesturechange' in window) || navigator.msMaxTouchPoints) document.documentElement.className += ' can-touch'; window.options = { url: 'https://www.ethosce.com/', version: '10322381', timezone: '-5', breakpoint: '1023', options: {}, }; </script> <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' /> <!-- Facebook Pixel Code --> <script> !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n; n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window, document,'script','https://connect.facebook.net/en_US/fbevents.js' ); fbq( "init", 228027821005035 ); </script> <!-- DO NOT MODIFY --> <!-- End Facebook Pixel Code --> <!-- This site is optimized with the Yoast SEO plugin v18.2 - https://yoast.com/wordpress/plugins/seo/ --> <link rel="canonical" href="https://www.ethosce.com/features/technical-support/" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Support - EthosCE" /> <meta property="og:description" content="DLC Solutions offers ongoing support for your EthosCE application. 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.ubermenu.ubermenu-submenu-indicator-closes .ubermenu-active > .ubermenu-target > .ubermenu-sub-indicator{ display:none; } .ubermenu-responsive-toggle{ display:block; } } @media screen and (max-width: 480px){ .ubermenu.ubermenu-responsive .ubermenu-item-level-0{ width:100%; } .ubermenu.ubermenu-responsive .ubermenu-column, .ubermenu.ubermenu-responsive .ubermenu-column-auto{ min-width:100%; } .ubermenu .ubermenu-autocolumn:not(:first-child), .ubermenu .ubermenu-autocolumn:not(:first-child) .ubermenu-submenu-type-stack{ padding-top:0; } .ubermenu .ubermenu-autocolumn:not(:last-child), .ubermenu .ubermenu-autocolumn:not(:last-child) .ubermenu-submenu-type-stack{ padding-bottom:0; } .ubermenu .ubermenu-autocolumn > .ubermenu-submenu-type-stack > .ubermenu-item-normal:first-child{ margin-top:0; } } /** UberMenu Custom Menu Styles (Customizer) **/ /* main */ .ubermenu-main.ubermenu-transition-fade .ubermenu-item .ubermenu-submenu-drop { margin-top:0; } /* Status: Loaded from Transient */ @media \0screen { .ubermenu .ubermenu-image { width: auto } } /* Prevent height distortion in IE8. */ </style> <!-- Global site tag (gtag.js) - Google AdWords: 1020915706 --> <script async src="https://www.googletagmanager.com/gtag/js?id=AW-1020915706"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'AW-1020915706'); </script> </head> <body class="page-template-default page page-id-2144 page-child parent-pageid-592 wp-embed-responsive pre-scrolled scrolled header-style-title not-logged-in page-name-technical-support"> <div class="wrap"> <a id="top" name="top"></a> <div id="h-move"> <div id="h-wrap" class="h-wrap"> <div id="h-gap" class="hidden space height-of" data-target='#wpadminbar'></div> <header id="h" class="center-wide"> <div class="center"> <div class="row relative"> <div class="column sm-5-7 md-4-5 lg-4-5 text-left"> <div id="logo"><a href="https://www.ethosce.com/"><img 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value="686">Reports</option> <option class="level-0" value="684">Course Features</option> <option class="level-0" value="680">Easy to Use</option> <option class="level-0" value="682">E-Commerce</option> <option class="level-0" value="2140">User Management</option> <option class="level-0" value="2142">Add Ons</option> <option class="level-0" value="2144" selected="selected">Support</option> </select> </div> </div> <div id="m"> <div class="fullwidth-box clearfix center-v2" id="centered-page"> <div class="center"> <div class='content content-page clearfix'><p>DLC Solutions offers ongoing support for your EthosCE application. Our Annual Support Contract provides technical assistance, application maintenance, and security patches.</p> <p>Support includes the following:</p> <ul> <li>Unlimited telephone support during business hours (8:30am-5pm EST GMT-4)</li> <li>24/7 Website, application, and server monitoring</li> <li>Web-based case management via our online issue tracker</li> <li>Tracking and installation of security patches for both core and contributed modules</li> </ul> <h3>Technical Assistance</h3> <p>DLC Solutions will provide full documentation for your Web application. However, if you need additional support, the DLC Support Center will assist you and your employees with using the Web application. We encourage all employees who will be using the Web application to attend our on-site and Web-based training sessions.</p> <h3>Security Patches</h3> <p>DLC Solutions monitors security channels for all patches to software code used in your Web application. We maintain a log of your Web application’s patch level to track ongoing status. All security patches deemed necessary after review will be applied to your Website. All patches require a period of regression testing on your staging server before being deployed to live. The deployment of security patch updates will be scheduled with you to minimize any potential disruptions in service.</p> <h3>Issue or “Bug” Fixes</h3> <p>Defects discovered after your acceptance of the final deliverable will be resolved. Defects must fall within the scope of the original product specification. Content changes, functionality or other change requests are not considered defects. All issue or defect reporting is conducted through our Web portal so you can see the progress and resolution of your issue in real-time.</p> <h3>Training Manuals</h3> <p>Below are our most updated EthosCE Training Manuals, based on your EthosCE version. You can see your EthosCE version by going to yoursiteurl/ETHOS_CHANGELOG.txt</p> <ul> <li><a href="https://ethosce.atlassian.net/wiki/display/ECE" target="_blank" rel="noopener noreferrer">EthosCE Manual</a></li> <li><a href="http://getsatisfaction.com/ethosce" target="_blank" rel="noopener noreferrer">Frequently Asked Questions</a></li> </ul> </div> </div> </div> </div> <div id='f-cta'><div class='content content-lm_snippets clearfix'><section class="fullwidth-box clearfix bg-blue color-white text-center" ><div class="fullwidth-content cta-block center center-v"> <div class="w-1300 center-wide" data-velocity="-.5"> <div class="space v1" > </div> <h3 class="no-padding fs-30 fw-300">Take the next step with EthosCE and send us <span class="word">your request</span> for proposal today</h3> <div class="space v1" > </div> <a class="btn btn-hover-white btn-thin" href="/request-demo/">Submit RFP</a> <div class="space v1" > </div> </div> </div> <div class="parallax hidden lg-show xl-show fullwidth-bg layer" style=" background:no-repeat center center; 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