Prompt

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By leveraging pre-defined prompts, you can create dynamic and context-aware interactions that enhance the user experience. The Prompt step simplifies the integration of complex prompts, making it ..."><meta property="og:site_name" content="Voiceflow"><meta name="twitter:title" content="Prompt"><meta name="twitter:description" content="The Prompt step allows you to incorporate advanced AI-driven responses into your conversational agents. By leveraging pre-defined prompts, you can create dynamic and context-aware interactions that enhance the user experience. 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rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/welcome"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Welcome to the docs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-in-your-stack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow fits in your tech stack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/step-1"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Quick start guide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW 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class="Sidebar-link-text_label1gCT_uPnx7Gu">Step 3: Deploy your agent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/building-a-telecom-customer-support-agents-to-troubleshoot-complex-questions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Use cases" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Use cases</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/building-a-telecom-customer-support-agents-to-troubleshoot-complex-questions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building a telecom customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/removing-hallucinations-for-a-banking-customer-support-bot"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Removing hallucinations for a banking customer support agent</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/a-nyt-cooking-recipe-agent-using-rag"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">A NYT Cooking recipe agent using RAG</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/rebuilding-a-retail-stores-digital-agent"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Rebuilding Sephora's digital agent</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Admin and support" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Admin and support</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/managing-workspaces-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Managing workspaces and team members</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sso"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Single Sign-On (SSO) and SAML support</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/roles-permissions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Roles and permissions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/billing-plans"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Billing and plans</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/token-top-up"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Token Top-up</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/get-help"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Get help</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/agent-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Important Agent Settings</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Courses</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voiceflow Basics" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voiceflow Basics</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Get Setup</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Get Familiar with Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voiceflow-basics-user-input"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Accept User Input</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Build an AI Support Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Build an AI Support Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-1-advanced-faq"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 1: Answer Questions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-2-sending-a-ticket-to-zendesk"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 2: Sending a Ticket to Zendesk</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-3-book-a-demo"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 3: Book a Demo</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/part-4-debugging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Part 4: Deploy & Customize Webchat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Plan, Build, and Launch a Production Q&A Slack Agent" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Plan, Build, and Launch a Production Q&A Slack Agent</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-planning"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Planning</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-building"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-deploying"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">QA and Deploying</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/guide-qna-chatbot-technical-walkthrough"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Full Technical Walkthrough</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Building Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/building-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Platform fundamentals" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Platform fundamentals</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workspaces-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workspaces and Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Content Management System (CMS)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/canvas"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Canvas</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/steps-blocks"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps and Blocks</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workflows"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflows</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/components"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Components</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/template-library"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Template Library</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/test-tool"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Test Tool</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Collaboration features</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/sharing-prototypes"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Sharing Prototypes</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/publishing-environments-backups"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Publishing, Environments and Backups</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/languages"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Languages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/importing-exporting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Importing or exporting projects and functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/secrets-manager"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Secrets Manager</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Understand" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understand</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/listen-fundamentals"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Understanding: How AI Agents Understand User Inputs</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Intents" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intents</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/intents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Intents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-intent-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Intent CMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llm-intent-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using LLMs (Hybrid)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/nlu-classification-method"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Intent Classification using NLU</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/previewing-intent-classification-and-improvements"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Previewing Intent Classification and Improvements</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Entities" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Entities</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-entities"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Entities</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-entity-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using the Entities CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Events" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Events</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/introduction-to-events"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to Events</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-the-events-cms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Events</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Steps & Tools" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Steps & Tools</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/trigger"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Trigger</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/choice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Choice (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/capture"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Capture (legacy)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/buttons-v2"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Buttons</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/memory"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Memory</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/understanding-heirarchy"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Improving understanding</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Decide" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Decide</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/decide-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/variables-set"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/set-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Set AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/logic"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Conditions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/api-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">API step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/javascript-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">JavaScript step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Functions" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Functions</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Introduction to developing functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/developing-functions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Implementing function code</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/functions-listen"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Supporting listen in functions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/function-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Function step</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/kb-search"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">KB Search</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Respond" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Respond</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/respond-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/message"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Messages</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/images"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Images</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/cards-carousels"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Cards and Carousels</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/speak"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Speak</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/response-ai"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Response AI step</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-match"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Match handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/no-reply-response"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">No Reply handling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a aria-current="page" class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link active" target="_self" href="/docs/prompt-step"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompt</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Best Practices" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Best Practices</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/general-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Getting started</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/knowledge-base-best-practices"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/workflow-builder"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Workflow Builder</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Deploying Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/deploying-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Web Chat" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Web Chat</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-web-chat-widgets"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom forms and extensions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/customization-configuration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding custom Variables</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/embed-customize-styling"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Embed and customize styling</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-configurations"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Modify configurations</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/web-chat-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Triggers</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-chat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Open sourced react-chat</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voice (Phone Number)" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voice (Phone Number)</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/setting-up-twilio-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Setting up Twilio integration</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/configuring-voice-settings"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Configuring voice settings</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-using-custom-voice-actions"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced - Using custom voice actions</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/examples"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Examples</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Text-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Text-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/text-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whatsapp"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">WhatsApp</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-discord"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Discord</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-slack"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Slack</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-telegram"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Telegram</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-sms"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio SMS</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-ms-teams"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Microsoft Teams</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Voice-based interfaces" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Voice-based interfaces</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/voice-deployment-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-vapi"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">VAPI</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://xavidop.me/alexa/2023-11-21-voiceflow-alexa/"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Alexa</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-twilio-voice"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Twilio Voice IVR</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/elevenlabs-api-integration"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom TTS (ElevenLabs)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/deploy-whisper-asr"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom ASR (Whisper)</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Custom interfaces and deploying through APIs" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom interfaces and deploying through APIs</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interfaces-overview"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Overview</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-channel-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom deployment channel (API)</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-unity"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Unity AI Powered NPC</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-interface-shopify"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Shopify In-Store Copilot</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/react-embedded-educhat"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Documentation Copilot</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Improving Agents</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Agent enhancement cookbook" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Agent enhancement cookbook</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-llm"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Bring your own LLM</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/langchain-knowledge-base"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Knowledge Base</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/live-chat-handoff"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Live Chat Handoff</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/building-advanced-analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Building Advanced Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/advanced-rag-filtering-and-tagging"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Advanced RAG Filtering and Tagging</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adding-live-internet-search-to-your-rag-solution"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adding live internet search to your RAG solution</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/pii-redaction-for-ai-agents"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">PII redaction for AI Agents</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/llmlingua2-prompt-compression"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">LLMLingua2 Prompt Compression</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/gpt4o-fallback-claude3-aigateway"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">GPT-4o with fallback to Claude 3 Sonnet</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/integrating-perplexity-into-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Integrating Perplexity into Voiceflow</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/automated-emails-with-user-transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Generate Automated Emails with User Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-voiceflow-with-open-source-models"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Voiceflow with Open Source Models</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/custom-voices-for-your-agent-using-elevenlabs"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Custom Voices for your Agent using ElevenLabs</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/transcripts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Transcripts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/analytics"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Analytics</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/how-does-the-knowledge-base-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How does the Knowledge Base work</span></span></a></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">Prompting and LLMs</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompts" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/prompts-cms-and-editor"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompts CMS</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" target="_self" href="/docs/using-large-language-models-llms-in-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are LLMs?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/prompting"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Prompting" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Prompting</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/types-of-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Types of prompts</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/crafting-great-prompts"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Crafting great prompts</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-prevention"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for Hallucinations" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucinations</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/hallucination-reduction"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Hallucination reduction</span></span></a></li></ul></li></ul></section><section class="Sidebar-listWrapper6Q9_yUrG906C rm-Sidebar-section"><h2 class="Sidebar-headingTRQyOa2pk0gh rm-Sidebar-heading">RESOURCES</h2><ul class="Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 Sidebar-link_parent3OBrzjAJRSfq text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><button aria-expanded="false" aria-label="Show subpages for FAQ" class="Sidebar-link-buttonWrapper3hnFHNku8_BJ"><i class="Sidebar-link-expandIcon2yVH6SarI6NW icon-chevron-rightward"></i></button><span class="Sidebar-link-text_label1gCT_uPnx7Gu">FAQ</span></span></a><ul class="subpages Sidebar-list3cZWQLaBf9k8 rm-Sidebar-list"><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/what-are-tokens"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">What are Tokens?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-the-sitemap-for-a-website"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find the Sitemap for a website</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/ai-token-purchase-confirmation"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">AI Token Purchase Confirmation</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-find-your-assistant-version-id-and-project-id"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to find your Assistant version ID and project ID</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-fix-a-loading-screen-error"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to Fix a Loading Screen Error</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-to-use-speech-effects"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How to use speech effects?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/missing-steps"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">I'm missing steps?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-voiceflows-nlu-exports-work"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How Voiceflow's NLU Exports Work</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/adjusting-the-nlu-intent-confidence-threshold"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Adjusting the NLU Intent Confidence Threshold</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/how-do-i-log-out-of-voiceflow"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">How do I log out of Voiceflow?</span></span></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless subpage text-wrap rm-Sidebar-link" target="_self" href="/docs/using-specific-models-in-voiceflow-kb-query-api"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Using Specific Models in Voiceflow KB Query API</span></span></a></li></ul></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://link.voiceflow.com/community"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Join our Discord Community</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://www.voiceflow.com/security"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Security at Voiceflow</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li><li class="Sidebar-item23D-2Kd61_k3"><a class="Sidebar-link2Dsha-r-GKh2 childless text-wrap rm-Sidebar-link" rel="noopener" target="_blank" data-active="" href="https://www.voiceflow.com/templates"><span class="Sidebar-link-textLuTE1ySm4Kqn"><span class="Sidebar-link-text_label1gCT_uPnx7Gu">Templates</span></span><i aria-hidden="true" class="Sidebar-link-externalIcon1RcnjKm-3Ft8 icon-arrow-up-right"></i></a></li></ul></section></div></nav><article class="rm-Article " id="content"><header id="content-head"><div class="row clearfix"><div class="col-xs-9"><h1>Prompt</h1></div><div class="col-xs-3"><a class="suggestEdits" rel="nofollow" href="/edit/prompt-step"><i aria-hidden="true" class="icon icon-edit"></i> Suggest Edits</a></div></div></header><div class="grid-container-fluid" id="content-container"><section class="content-body grid-75"><div dehydrated="<p>The <strong>Prompt step</strong> allows you to incorporate advanced AI-driven responses into your conversational agents. By leveraging pre-defined prompts, you can create dynamic and context-aware interactions that enhance the user experience. The Prompt step simplifies the integration of complex prompts, making it easier to design intelligent and responsive agents.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="what-is-the-prompt-step"></div><div class="heading-text"><div id="section-what-is-the-prompt-step" class="heading-anchor_backwardsCompatibility"></div>What is the Prompt Step?</div><a aria-label="Skip link to What is the Prompt Step?" class="heading-anchor-icon fa fa-anchor" href="#what-is-the-prompt-step"></a></h2> <p>The Prompt step is a component you can add to your workflow that utilizes prompts defined in your <strong>Prompts CMS</strong>. It allows your agent to generate responses based on these prompts, which can include system prompts, user-agent message pairs, variables, and more. This step enables you to:</p> <ul> <li>Select an existing prompt from your Prompts CMS.</li> <li>Create a new prompt directly from the workflow.</li> <li>Edit prompts on the fly without leaving the canvas.</li> <li>Seamlessly integrate AI-generated content into your conversation flow.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-to-use-the-prompt-step"></div><div class="heading-text"><div id="section-how-to-use-the-prompt-step" class="heading-anchor_backwardsCompatibility"></div>How to Use the Prompt Step</div><a aria-label="Skip link to How to Use the Prompt Step" class="heading-anchor-icon fa fa-anchor" href="#how-to-use-the-prompt-step"></a></h2> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/f58e61e654fac3090a31b87705f8ded3c7d976a81ce9ff8de332bb5ac385b161-CleanShot_2024-11-04_at_21.41.082x.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <p><strong>1. Adding the Prompt Step to Your Workflow</strong></p> <ul> <li><strong>Navigate to Your Workflow</strong>: Open the workflow where you want to add the Prompt step.</li> <li><strong>Drag and Drop</strong>: From the step toolbar, select the <strong>Prompt step</strong> and drag it onto the canvas.</li> </ul> <p><strong>2. Configuring the Prompt Step</strong></p> <p>When you add the Prompt step, you’ll have two options:</p> <p><strong>Option A: Select an Existing Prompt</strong></p> <ol> <li><strong>Select a Prompt</strong>: Click on the dropdown menu within the Prompt step editor.</li> <li><strong>Choose from the List</strong>: You’ll see a list of prompts you’ve previously created in the Prompts CMS.</li> <li><strong>Select the Desired Prompt</strong>: Click on the prompt you want to use.</li> <li><strong>No Additional Configuration Needed</strong>: Once selected, the Prompt step is ready to use with the chosen prompt.</li> </ol> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/05c330f9aa43fd3d5399d8b0612e2cbbd5f7cb044f7029fdd8a8d5177697b757-CleanShot_2024-11-04_at_21.24.012x.png" align="center" class="" width="70% " caption="" height="auto" title=""/></span></span> <p><strong>Option B: Create a New Prompt</strong></p> <ol> <li> <p><strong>Click “New Prompt”</strong>: Within the Prompt step editor, click the <strong>New Prompt</strong> button.</p> </li> <li> <p><strong>Prompt Editor Opens</strong>: A modal window appears, allowing you to create a new prompt.</p> </li> <li> <p><strong>Define Your Prompt</strong>: Enter the prompt name, description, and content as you would in the Prompts CMS.</p> </li> <li> <p><strong>Save the Prompt</strong>: After configuring your prompt, it will now be available in your Prompts CMS and selectable in the dropdown.</p> </li> </ol> <p><strong>3. Editing a Prompt from the Workflow</strong></p> <ul> <li><strong>Edit Prompt Button</strong>: After selecting a prompt, an <strong>Edit Prompt</strong> button appears below the dropdown.</li> <li><strong>Make Changes</strong>: Click this button to open the Prompt Editor directly from the canvas.</li> <li><strong>Save Changes</strong>: Modify your prompt as needed. Changes are reflected wherever the prompt is used.</li> </ul> <p><strong>4. Integrating the Prompt Step into Your Flow</strong></p> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/2201646b591e92de947024f0e5e06938c333944ac8ae9954a07a4bc3c380c383-CleanShot_2024-11-04_at_21.22.222x.png" align="center" class="" width="75% " caption="" height="auto" title=""/></span></span> <br/> <ul> <li><strong>Connect Steps</strong>: Link the Prompt step to other steps in your workflow to define the conversation path.</li> <li><strong>Testing</strong>: Use the built-in prototype tool to test how the Prompt step functions within your agent.</li> <li><strong>Adjust as Needed</strong>: Based on testing, you can return to the Prompt step to select different prompts or edit existing ones.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="best-practices"></div><div class="heading-text"><div id="section-best-practices" class="heading-anchor_backwardsCompatibility"></div>Best Practices</div><a aria-label="Skip link to Best Practices" class="heading-anchor-icon fa fa-anchor" href="#best-practices"></a></h2> <p><strong>Use Clear Prompt Names</strong></p> <ul> <li><strong>Consistency</strong>: Ensure prompt names are descriptive to make selection easier.</li> <li><strong>Organization</strong>: Helps maintain clarity, especially when managing multiple prompts.</li> </ul> <p><strong>Test Your Prompts</strong></p> <ul> <li><strong>Validate Responses</strong>: Use the prototype tool to ensure the prompt generates the desired output.</li> <li><strong>Variable Checks</strong>: Confirm that any variables used in the prompt are correctly populated at runtime.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="example-scenario"></div><div class="heading-text"><div id="section-example-scenario" class="heading-anchor_backwardsCompatibility"></div>Example Scenario</div><a aria-label="Skip link to Example Scenario" class="heading-anchor-icon fa fa-anchor" href="#example-scenario"></a></h2> <p>Imagine you’re building an agent that provides personalized product recommendations.</p> <p><strong>Steps:</strong></p> <ol> <li> <p><strong>Create a Prompt</strong>: Define a prompt in the Prompts CMS that generates recommendations based on user preferences.</p> </li> <li> <p><strong>Add Prompt Step</strong>: Drag the Prompt step into your workflow where the recommendation should occur.</p> </li> <li> <p><strong>Select the Prompt</strong>: Choose your recommendation prompt from the dropdown.</p> </li> <li> <p><strong>Connect Steps</strong>: Link the Prompt step after collecting user preferences and before presenting the recommendations.</p> </li> <li> <p><strong>Test the Flow</strong>: Use the prototype tool to ensure the agent provides appropriate recommendations.</p> </li> </ol> <hr/> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="learn-more"></div><div class="heading-text"><div id="section-learn-more" class="heading-anchor_backwardsCompatibility"></div>Learn more</div><a aria-label="Skip link to Learn more" class="heading-anchor-icon fa fa-anchor" href="#learn-more"></a></h2> <ul> <li><a href="https://docs.voiceflow.com/docs/prompts-cms-and-editor" target="" title="">Prompt CMS and Editor</a>: Explore the central hub for creating, testing, and managing prompts within your agent.</li> <li><a href="https://docs.voiceflow.com/docs/variables-set" target="" title="">Set step</a>: Discover how to dynamically assign prompt outputs to variables for greater control over agent behaviour.</li> </ul>" style="margin-left:31px" class="rm-Markdown markdown-body rm-Markdown markdown-body ng-non-bindable" data-testid="RDMD"><p>The <strong>Prompt step</strong> allows you to incorporate advanced AI-driven responses into your conversational agents. By leveraging pre-defined prompts, you can create dynamic and context-aware interactions that enhance the user experience. The Prompt step simplifies the integration of complex prompts, making it easier to design intelligent and responsive agents.</p> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="what-is-the-prompt-step"></div><div class="heading-text"><div id="section-what-is-the-prompt-step" class="heading-anchor_backwardsCompatibility"></div>What is the Prompt Step?</div><a aria-label="Skip link to What is the Prompt Step?" class="heading-anchor-icon fa fa-anchor" href="#what-is-the-prompt-step"></a></h2> <p>The Prompt step is a component you can add to your workflow that utilizes prompts defined in your <strong>Prompts CMS</strong>. It allows your agent to generate responses based on these prompts, which can include system prompts, user-agent message pairs, variables, and more. This step enables you to:</p> <ul> <li>Select an existing prompt from your Prompts CMS.</li> <li>Create a new prompt directly from the workflow.</li> <li>Edit prompts on the fly without leaving the canvas.</li> <li>Seamlessly integrate AI-generated content into your conversation flow.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="how-to-use-the-prompt-step"></div><div class="heading-text"><div id="section-how-to-use-the-prompt-step" class="heading-anchor_backwardsCompatibility"></div>How to Use the Prompt Step</div><a aria-label="Skip link to How to Use the Prompt Step" class="heading-anchor-icon fa fa-anchor" href="#how-to-use-the-prompt-step"></a></h2> <p><span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/f58e61e654fac3090a31b87705f8ded3c7d976a81ce9ff8de332bb5ac385b161-CleanShot_2024-11-04_at_21.41.082x.png" align="" caption="" height="auto" title="" width="auto"/></span></span></p> <p><strong>1. Adding the Prompt Step to Your Workflow</strong></p> <ul> <li><strong>Navigate to Your Workflow</strong>: Open the workflow where you want to add the Prompt step.</li> <li><strong>Drag and Drop</strong>: From the step toolbar, select the <strong>Prompt step</strong> and drag it onto the canvas.</li> </ul> <p><strong>2. Configuring the Prompt Step</strong></p> <p>When you add the Prompt step, you’ll have two options:</p> <p><strong>Option A: Select an Existing Prompt</strong></p> <ol> <li><strong>Select a Prompt</strong>: Click on the dropdown menu within the Prompt step editor.</li> <li><strong>Choose from the List</strong>: You’ll see a list of prompts you’ve previously created in the Prompts CMS.</li> <li><strong>Select the Desired Prompt</strong>: Click on the prompt you want to use.</li> <li><strong>No Additional Configuration Needed</strong>: Once selected, the Prompt step is ready to use with the chosen prompt.</li> </ol> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/05c330f9aa43fd3d5399d8b0612e2cbbd5f7cb044f7029fdd8a8d5177697b757-CleanShot_2024-11-04_at_21.24.012x.png" align="center" class="" width="70% " caption="" height="auto" title=""/></span></span> <p><strong>Option B: Create a New Prompt</strong></p> <ol> <li> <p><strong>Click “New Prompt”</strong>: Within the Prompt step editor, click the <strong>New Prompt</strong> button.</p> </li> <li> <p><strong>Prompt Editor Opens</strong>: A modal window appears, allowing you to create a new prompt.</p> </li> <li> <p><strong>Define Your Prompt</strong>: Enter the prompt name, description, and content as you would in the Prompts CMS.</p> </li> <li> <p><strong>Save the Prompt</strong>: After configuring your prompt, it will now be available in your Prompts CMS and selectable in the dropdown.</p> </li> </ol> <p><strong>3. Editing a Prompt from the Workflow</strong></p> <ul> <li><strong>Edit Prompt Button</strong>: After selecting a prompt, an <strong>Edit Prompt</strong> button appears below the dropdown.</li> <li><strong>Make Changes</strong>: Click this button to open the Prompt Editor directly from the canvas.</li> <li><strong>Save Changes</strong>: Modify your prompt as needed. Changes are reflected wherever the prompt is used.</li> </ul> <p><strong>4. Integrating the Prompt Step into Your Flow</strong></p> <span aria-label="" class="img lightbox closed" role="button" tabindex="0"><span class="lightbox-inner"><img alt="" loading="lazy" src="https://files.readme.io/2201646b591e92de947024f0e5e06938c333944ac8ae9954a07a4bc3c380c383-CleanShot_2024-11-04_at_21.22.222x.png" align="center" class="" width="75% " caption="" height="auto" title=""/></span></span> <br/> <ul> <li><strong>Connect Steps</strong>: Link the Prompt step to other steps in your workflow to define the conversation path.</li> <li><strong>Testing</strong>: Use the built-in prototype tool to test how the Prompt step functions within your agent.</li> <li><strong>Adjust as Needed</strong>: Based on testing, you can return to the Prompt step to select different prompts or edit existing ones.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="best-practices"></div><div class="heading-text"><div id="section-best-practices" class="heading-anchor_backwardsCompatibility"></div>Best Practices</div><a aria-label="Skip link to Best Practices" class="heading-anchor-icon fa fa-anchor" href="#best-practices"></a></h2> <p><strong>Use Clear Prompt Names</strong></p> <ul> <li><strong>Consistency</strong>: Ensure prompt names are descriptive to make selection easier.</li> <li><strong>Organization</strong>: Helps maintain clarity, especially when managing multiple prompts.</li> </ul> <p><strong>Test Your Prompts</strong></p> <ul> <li><strong>Validate Responses</strong>: Use the prototype tool to ensure the prompt generates the desired output.</li> <li><strong>Variable Checks</strong>: Confirm that any variables used in the prompt are correctly populated at runtime.</li> </ul> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="example-scenario"></div><div class="heading-text"><div id="section-example-scenario" class="heading-anchor_backwardsCompatibility"></div>Example Scenario</div><a aria-label="Skip link to Example Scenario" class="heading-anchor-icon fa fa-anchor" href="#example-scenario"></a></h2> <p>Imagine you’re building an agent that provides personalized product recommendations.</p> <p><strong>Steps:</strong></p> <ol> <li> <p><strong>Create a Prompt</strong>: Define a prompt in the Prompts CMS that generates recommendations based on user preferences.</p> </li> <li> <p><strong>Add Prompt Step</strong>: Drag the Prompt step into your workflow where the recommendation should occur.</p> </li> <li> <p><strong>Select the Prompt</strong>: Choose your recommendation prompt from the dropdown.</p> </li> <li> <p><strong>Connect Steps</strong>: Link the Prompt step after collecting user preferences and before presenting the recommendations.</p> </li> <li> <p><strong>Test the Flow</strong>: Use the prototype tool to ensure the agent provides appropriate recommendations.</p> </li> </ol> <hr/> <h2 class="heading heading-2 header-scroll" align=""><div class="heading-anchor anchor waypoint" id="learn-more"></div><div class="heading-text"><div id="section-learn-more" class="heading-anchor_backwardsCompatibility"></div>Learn more</div><a aria-label="Skip link to Learn more" class="heading-anchor-icon fa fa-anchor" href="#learn-more"></a></h2> <ul> <li><a target="_self" href="/docs/prompts-cms-and-editor">Prompt CMS and Editor</a>: Explore the central hub for creating, testing, and managing prompts within your agent.</li> <li><a target="_self" href="/docs/variables-set">Set step</a>: Discover how to dynamically assign prompt outputs to variables for greater control over agent behaviour.</li> </ul></div><div class="UpdatedAt"><p class="DateLine "><i class="icon icon-watch"></i>Updated about 1 month ago </p></div><hr class="NextStepsDivider"/><nav aria-label="Pagination Controls" class="PaginationControlsjDYuqu8pBMUy rm-Pagination"></nav></section><section class="content-toc grid-25"><nav><ul class="toc-list"><li><a class="tocHeader" href="#"><i class="icon icon-text-align-left"></i>Table of Contents</a></li><li class="toc-children"><ul> <li><a href="#what-is-the-prompt-step">What is the Prompt Step?</a></li> <li><a href="#how-to-use-the-prompt-step">How to Use the Prompt Step</a></li> <li><a href="#best-practices">Best Practices</a></li> <li><a href="#example-scenario">Example Scenario</a></li> <li><a href="#learn-more">Learn more</a></li> </ul></li></ul></nav></section></div><div class="ModalWrapper" id="tutorialmodal-root"></div></article></div></main><footer aria-label="Status banner" class="AppFooter rm-Banners"></footer><div class="ModalWrapper" id="ChatGPT-modal"></div></div></div><div class="ng-non-bindable"><script id="ssr-props" data-initial-props="{"sidebars":{"docs":[{"_id":"6659cc0ab80ec2004f1aa17c","title":"Getting 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By leveraging pre-defined prompts, you can create dynamic and context-aware interactions that enhance the user experience. The Prompt step simplifies the integration of complex prompts, making it easier to design intelligent and responsive agents.\n\n## What is the Prompt Step?\n\nThe Prompt step is a component you can add to your workflow that utilizes prompts defined in your **Prompts CMS**. It allows your agent to generate responses based on these prompts, which can include system prompts, user-agent message pairs, variables, and more. This step enables you to:\n\n- Select an existing prompt from your Prompts CMS.\n- Create a new prompt directly from the workflow.\n- Edit prompts on the fly without leaving the canvas.\n- Seamlessly integrate AI-generated content into your conversation flow.\n\n## How to Use the Prompt Step\n\n![](https://files.readme.io/f58e61e654fac3090a31b87705f8ded3c7d976a81ce9ff8de332bb5ac385b161-CleanShot_2024-11-04_at_21.41.082x.png)\n\n**1. Adding the Prompt Step to Your Workflow**\n\n- **Navigate to Your Workflow**: Open the workflow where you want to add the Prompt step.\n- **Drag and Drop**: From the step toolbar, select the **Prompt step** and drag it onto the canvas.\n\n**2. Configuring the Prompt Step**\n\nWhen you add the Prompt step, you’ll have two options:\n\n**Option A: Select an Existing Prompt**\n\n1. **Select a Prompt**: Click on the dropdown menu within the Prompt step editor.\n2. **Choose from the List**: You’ll see a list of prompts you’ve previously created in the Prompts CMS.\n3. **Select the Desired Prompt**: Click on the prompt you want to use.\n4. **No Additional Configuration Needed**: Once selected, the Prompt step is ready to use with the chosen prompt.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/05c330f9aa43fd3d5399d8b0612e2cbbd5f7cb044f7029fdd8a8d5177697b757-CleanShot_2024-11-04_at_21.24.012x.png\",\n null,\n \"\"\n ],\n \"align\": \"center\",\n \"sizing\": \"70% \"\n }\n ]\n}\n[/block]\n\n\n**Option B: Create a New Prompt**\n\n1. **Click “New Prompt”**: Within the Prompt step editor, click the **New Prompt** button.\n\n2. **Prompt Editor Opens**: A modal window appears, allowing you to create a new prompt.\n\n3. **Define Your Prompt**: Enter the prompt name, description, and content as you would in the Prompts CMS.\n\n4. **Save the Prompt**: After configuring your prompt, it will now be available in your Prompts CMS and selectable in the dropdown.\n\n**3. Editing a Prompt from the Workflow**\n\n- **Edit Prompt Button**: After selecting a prompt, an **Edit Prompt** button appears below the dropdown.\n- **Make Changes**: Click this button to open the Prompt Editor directly from the canvas.\n- **Save Changes**: Modify your prompt as needed. Changes are reflected wherever the prompt is used.\n\n**4. Integrating the Prompt Step into Your Flow**\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/2201646b591e92de947024f0e5e06938c333944ac8ae9954a07a4bc3c380c383-CleanShot_2024-11-04_at_21.22.222x.png\",\n null,\n \"\"\n ],\n \"align\": \"center\",\n \"sizing\": \"75% \"\n }\n ]\n}\n[/block]\n\n\n<br />\n\n- **Connect Steps**: Link the Prompt step to other steps in your workflow to define the conversation path.\n- **Testing**: Use the built-in prototype tool to test how the Prompt step functions within your agent.\n- **Adjust as Needed**: Based on testing, you can return to the Prompt step to select different prompts or edit existing ones.\n\n## Best Practices\n\n**Use Clear Prompt Names**\n\n- **Consistency**: Ensure prompt names are descriptive to make selection easier.\n- **Organization**: Helps maintain clarity, especially when managing multiple prompts.\n\n**Test Your Prompts**\n\n- **Validate Responses**: Use the prototype tool to ensure the prompt generates the desired output.\n- **Variable Checks**: Confirm that any variables used in the prompt are correctly populated at runtime.\n\n## Example Scenario\n\nImagine you’re building an agent that provides personalized product recommendations.\n\n**Steps:**\n\n1. **Create a Prompt**: Define a prompt in the Prompts CMS that generates recommendations based on user preferences.\n\n2. **Add Prompt Step**: Drag the Prompt step into your workflow where the recommendation should occur.\n\n3. **Select the Prompt**: Choose your recommendation prompt from the dropdown.\n\n4. **Connect Steps**: Link the Prompt step after collecting user preferences and before presenting the recommendations.\n\n5. **Test the Flow**: Use the prototype tool to ensure the agent provides appropriate recommendations.\n\n***\n\n## Learn more\n\n- [Prompt CMS and Editor](https://docs.voiceflow.com/docs/prompts-cms-and-editor): Explore the central hub for creating, testing, and managing prompts within your agent.\n- [Set step](https://docs.voiceflow.com/docs/variables-set): Discover how to dynamically assign prompt outputs to variables for greater control over agent behaviour.","opts":{"alwaysThrow":false,"compatibilityMode":false,"copyButtons":true,"correctnewlines":false,"markdownOptions":{"fences":true,"commonmark":true,"gfm":true,"ruleSpaces":false,"listItemIndent":"1","spacedTable":true,"paddedTable":true},"normalize":true,"lazyImages":true,"reusableContent":{"tags":{},"wrap":false},"safeMode":false,"settings":{"position":true},"theme":"light","resourceID":"66f6834a9a806d0068145a22","resourceType":"page","baseUrl":"/","terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]}},"terms":[{"_id":"655fad103facf3004c288f20","term":"agent","definition":"Refers to one 'project', 'assistant', or 'bot' in your workspace"}],"variables":{"user":{},"defaults":[{"source":"security","_id":"652eaab69e0e88197bcf3b85","name":"authorization","type":"apiKey","apiSetting":"638914e738c0e800aac362b1"},{"source":"security","_id":"6541048b1a4e17099759a54d","name":"Authorization","type":"apiKey","apiSetting":"6202d5d4b858c90049050339"}]},"mdx":false,"dehydrated":{"toc":"<nav><ul class=\"toc-list\"><li><a class=\"tocHeader\" href=\"#\"><i class=\"icon icon-text-align-left\"></i>Table of Contents</a></li><li class=\"toc-children\"><ul>\n<li><a href=\"#what-is-the-prompt-step\">What is the Prompt Step?</a></li>\n<li><a href=\"#how-to-use-the-prompt-step\">How to Use the Prompt Step</a></li>\n<li><a href=\"#best-practices\">Best Practices</a></li>\n<li><a href=\"#example-scenario\">Example Scenario</a></li>\n<li><a href=\"#learn-more\">Learn more</a></li>\n</ul></li></ul></nav>","body":"<p>The <strong>Prompt step</strong> allows you to incorporate advanced AI-driven responses into your conversational agents. By leveraging pre-defined prompts, you can create dynamic and context-aware interactions that enhance the user experience. The Prompt step simplifies the integration of complex prompts, making it easier to design intelligent and responsive agents.</p>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"what-is-the-prompt-step\"></div><div class=\"heading-text\"><div id=\"section-what-is-the-prompt-step\" class=\"heading-anchor_backwardsCompatibility\"></div>What is the Prompt Step?</div><a aria-label=\"Skip link to What is the Prompt Step?\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#what-is-the-prompt-step\"></a></h2>\n<p>The Prompt step is a component you can add to your workflow that utilizes prompts defined in your <strong>Prompts CMS</strong>. It allows your agent to generate responses based on these prompts, which can include system prompts, user-agent message pairs, variables, and more. This step enables you to:</p>\n<ul>\n<li>Select an existing prompt from your Prompts CMS.</li>\n<li>Create a new prompt directly from the workflow.</li>\n<li>Edit prompts on the fly without leaving the canvas.</li>\n<li>Seamlessly integrate AI-generated content into your conversation flow.</li>\n</ul>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"how-to-use-the-prompt-step\"></div><div class=\"heading-text\"><div id=\"section-how-to-use-the-prompt-step\" class=\"heading-anchor_backwardsCompatibility\"></div>How to Use the Prompt Step</div><a aria-label=\"Skip link to How to Use the Prompt Step\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#how-to-use-the-prompt-step\"></a></h2>\n<p><span aria-label=\"\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"\" loading=\"lazy\" src=\"https://files.readme.io/f58e61e654fac3090a31b87705f8ded3c7d976a81ce9ff8de332bb5ac385b161-CleanShot_2024-11-04_at_21.41.082x.png\" align=\"\" caption=\"\" height=\"auto\" title=\"\" width=\"auto\"/></span></span></p>\n<p><strong>1. Adding the Prompt Step to Your Workflow</strong></p>\n<ul>\n<li><strong>Navigate to Your Workflow</strong>: Open the workflow where you want to add the Prompt step.</li>\n<li><strong>Drag and Drop</strong>: From the step toolbar, select the <strong>Prompt step</strong> and drag it onto the canvas.</li>\n</ul>\n<p><strong>2. Configuring the Prompt Step</strong></p>\n<p>When you add the Prompt step, you’ll have two options:</p>\n<p><strong>Option A: Select an Existing Prompt</strong></p>\n<ol>\n<li><strong>Select a Prompt</strong>: Click on the dropdown menu within the Prompt step editor.</li>\n<li><strong>Choose from the List</strong>: You’ll see a list of prompts you’ve previously created in the Prompts CMS.</li>\n<li><strong>Select the Desired Prompt</strong>: Click on the prompt you want to use.</li>\n<li><strong>No Additional Configuration Needed</strong>: Once selected, the Prompt step is ready to use with the chosen prompt.</li>\n</ol>\n<span aria-label=\"\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"\" loading=\"lazy\" src=\"https://files.readme.io/05c330f9aa43fd3d5399d8b0612e2cbbd5f7cb044f7029fdd8a8d5177697b757-CleanShot_2024-11-04_at_21.24.012x.png\" align=\"center\" class=\"\" width=\"70% \" caption=\"\" height=\"auto\" title=\"\"/></span></span>\n<p><strong>Option B: Create a New Prompt</strong></p>\n<ol>\n<li>\n<p><strong>Click “New Prompt”</strong>: Within the Prompt step editor, click the <strong>New Prompt</strong> button.</p>\n</li>\n<li>\n<p><strong>Prompt Editor Opens</strong>: A modal window appears, allowing you to create a new prompt.</p>\n</li>\n<li>\n<p><strong>Define Your Prompt</strong>: Enter the prompt name, description, and content as you would in the Prompts CMS.</p>\n</li>\n<li>\n<p><strong>Save the Prompt</strong>: After configuring your prompt, it will now be available in your Prompts CMS and selectable in the dropdown.</p>\n</li>\n</ol>\n<p><strong>3. Editing a Prompt from the Workflow</strong></p>\n<ul>\n<li><strong>Edit Prompt Button</strong>: After selecting a prompt, an <strong>Edit Prompt</strong> button appears below the dropdown.</li>\n<li><strong>Make Changes</strong>: Click this button to open the Prompt Editor directly from the canvas.</li>\n<li><strong>Save Changes</strong>: Modify your prompt as needed. Changes are reflected wherever the prompt is used.</li>\n</ul>\n<p><strong>4. Integrating the Prompt Step into Your Flow</strong></p>\n<span aria-label=\"\" class=\"img lightbox closed\" role=\"button\" tabindex=\"0\"><span class=\"lightbox-inner\"><img alt=\"\" loading=\"lazy\" src=\"https://files.readme.io/2201646b591e92de947024f0e5e06938c333944ac8ae9954a07a4bc3c380c383-CleanShot_2024-11-04_at_21.22.222x.png\" align=\"center\" class=\"\" width=\"75% \" caption=\"\" height=\"auto\" title=\"\"/></span></span>\n<br/>\n<ul>\n<li><strong>Connect Steps</strong>: Link the Prompt step to other steps in your workflow to define the conversation path.</li>\n<li><strong>Testing</strong>: Use the built-in prototype tool to test how the Prompt step functions within your agent.</li>\n<li><strong>Adjust as Needed</strong>: Based on testing, you can return to the Prompt step to select different prompts or edit existing ones.</li>\n</ul>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"best-practices\"></div><div class=\"heading-text\"><div id=\"section-best-practices\" class=\"heading-anchor_backwardsCompatibility\"></div>Best Practices</div><a aria-label=\"Skip link to Best Practices\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#best-practices\"></a></h2>\n<p><strong>Use Clear Prompt Names</strong></p>\n<ul>\n<li><strong>Consistency</strong>: Ensure prompt names are descriptive to make selection easier.</li>\n<li><strong>Organization</strong>: Helps maintain clarity, especially when managing multiple prompts.</li>\n</ul>\n<p><strong>Test Your Prompts</strong></p>\n<ul>\n<li><strong>Validate Responses</strong>: Use the prototype tool to ensure the prompt generates the desired output.</li>\n<li><strong>Variable Checks</strong>: Confirm that any variables used in the prompt are correctly populated at runtime.</li>\n</ul>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"example-scenario\"></div><div class=\"heading-text\"><div id=\"section-example-scenario\" class=\"heading-anchor_backwardsCompatibility\"></div>Example Scenario</div><a aria-label=\"Skip link to Example Scenario\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#example-scenario\"></a></h2>\n<p>Imagine you’re building an agent that provides personalized product recommendations.</p>\n<p><strong>Steps:</strong></p>\n<ol>\n<li>\n<p><strong>Create a Prompt</strong>: Define a prompt in the Prompts CMS that generates recommendations based on user preferences.</p>\n</li>\n<li>\n<p><strong>Add Prompt Step</strong>: Drag the Prompt step into your workflow where the recommendation should occur.</p>\n</li>\n<li>\n<p><strong>Select the Prompt</strong>: Choose your recommendation prompt from the dropdown.</p>\n</li>\n<li>\n<p><strong>Connect Steps</strong>: Link the Prompt step after collecting user preferences and before presenting the recommendations.</p>\n</li>\n<li>\n<p><strong>Test the Flow</strong>: Use the prototype tool to ensure the agent provides appropriate recommendations.</p>\n</li>\n</ol>\n<hr/>\n<h2 class=\"heading heading-2 header-scroll\" align=\"\"><div class=\"heading-anchor anchor waypoint\" id=\"learn-more\"></div><div class=\"heading-text\"><div id=\"section-learn-more\" class=\"heading-anchor_backwardsCompatibility\"></div>Learn more</div><a aria-label=\"Skip link to Learn more\" class=\"heading-anchor-icon fa fa-anchor\" href=\"#learn-more\"></a></h2>\n<ul>\n<li><a href=\"https://docs.voiceflow.com/docs/prompts-cms-and-editor\" target=\"\" title=\"\">Prompt CMS and Editor</a>: Explore the central hub for creating, testing, and managing prompts within your agent.</li>\n<li><a href=\"https://docs.voiceflow.com/docs/variables-set\" target=\"\" title=\"\">Set step</a>: Discover how to dynamically assign prompt outputs to variables for greater control over agent behaviour.</li>\n</ul>"}},"doc":{"metadata":{"image":[],"title":"","description":"","keywords":"","robots":"index"},"mdx":{"altBody":"","status":"rdmd"},"api":{"method":"get","url":"","auth":"required","params":[]},"next":{"description":"","pages":[]},"algolia":{"recordCount":6,"publishPending":false,"translationFailure":false,"updatedAt":"2024-11-05T16:34:56.542Z"},"title":"Prompt","icon":"","updates":[],"type":"basic","slug":"prompt-step","excerpt":"","body":"The **Prompt step** allows you to incorporate advanced AI-driven responses into your conversational agents. By leveraging pre-defined prompts, you can create dynamic and context-aware interactions that enhance the user experience. The Prompt step simplifies the integration of complex prompts, making it easier to design intelligent and responsive agents.\n\n## What is the Prompt Step?\n\nThe Prompt step is a component you can add to your workflow that utilizes prompts defined in your **Prompts CMS**. It allows your agent to generate responses based on these prompts, which can include system prompts, user-agent message pairs, variables, and more. This step enables you to:\n\n- Select an existing prompt from your Prompts CMS.\n- Create a new prompt directly from the workflow.\n- Edit prompts on the fly without leaving the canvas.\n- Seamlessly integrate AI-generated content into your conversation flow.\n\n## How to Use the Prompt Step\n\n![](https://files.readme.io/f58e61e654fac3090a31b87705f8ded3c7d976a81ce9ff8de332bb5ac385b161-CleanShot_2024-11-04_at_21.41.082x.png)\n\n**1. Adding the Prompt Step to Your Workflow**\n\n- **Navigate to Your Workflow**: Open the workflow where you want to add the Prompt step.\n- **Drag and Drop**: From the step toolbar, select the **Prompt step** and drag it onto the canvas.\n\n**2. Configuring the Prompt Step**\n\nWhen you add the Prompt step, you’ll have two options:\n\n**Option A: Select an Existing Prompt**\n\n1. **Select a Prompt**: Click on the dropdown menu within the Prompt step editor.\n2. **Choose from the List**: You’ll see a list of prompts you’ve previously created in the Prompts CMS.\n3. **Select the Desired Prompt**: Click on the prompt you want to use.\n4. **No Additional Configuration Needed**: Once selected, the Prompt step is ready to use with the chosen prompt.\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/05c330f9aa43fd3d5399d8b0612e2cbbd5f7cb044f7029fdd8a8d5177697b757-CleanShot_2024-11-04_at_21.24.012x.png\",\n null,\n \"\"\n ],\n \"align\": \"center\",\n \"sizing\": \"70% \"\n }\n ]\n}\n[/block]\n\n\n**Option B: Create a New Prompt**\n\n1. **Click “New Prompt”**: Within the Prompt step editor, click the **New Prompt** button.\n\n2. **Prompt Editor Opens**: A modal window appears, allowing you to create a new prompt.\n\n3. **Define Your Prompt**: Enter the prompt name, description, and content as you would in the Prompts CMS.\n\n4. **Save the Prompt**: After configuring your prompt, it will now be available in your Prompts CMS and selectable in the dropdown.\n\n**3. Editing a Prompt from the Workflow**\n\n- **Edit Prompt Button**: After selecting a prompt, an **Edit Prompt** button appears below the dropdown.\n- **Make Changes**: Click this button to open the Prompt Editor directly from the canvas.\n- **Save Changes**: Modify your prompt as needed. Changes are reflected wherever the prompt is used.\n\n**4. Integrating the Prompt Step into Your Flow**\n\n[block:image]\n{\n \"images\": [\n {\n \"image\": [\n \"https://files.readme.io/2201646b591e92de947024f0e5e06938c333944ac8ae9954a07a4bc3c380c383-CleanShot_2024-11-04_at_21.22.222x.png\",\n null,\n \"\"\n ],\n \"align\": \"center\",\n \"sizing\": \"75% \"\n }\n ]\n}\n[/block]\n\n\n<br />\n\n- **Connect Steps**: Link the Prompt step to other steps in your workflow to define the conversation path.\n- **Testing**: Use the built-in prototype tool to test how the Prompt step functions within your agent.\n- **Adjust as Needed**: Based on testing, you can return to the Prompt step to select different prompts or edit existing ones.\n\n## Best Practices\n\n**Use Clear Prompt Names**\n\n- **Consistency**: Ensure prompt names are descriptive to make selection easier.\n- **Organization**: Helps maintain clarity, especially when managing multiple prompts.\n\n**Test Your Prompts**\n\n- **Validate Responses**: Use the prototype tool to ensure the prompt generates the desired output.\n- **Variable Checks**: Confirm that any variables used in the prompt are correctly populated at runtime.\n\n## Example Scenario\n\nImagine you’re building an agent that provides personalized product recommendations.\n\n**Steps:**\n\n1. **Create a Prompt**: Define a prompt in the Prompts CMS that generates recommendations based on user preferences.\n\n2. **Add Prompt Step**: Drag the Prompt step into your workflow where the recommendation should occur.\n\n3. **Select the Prompt**: Choose your recommendation prompt from the dropdown.\n\n4. **Connect Steps**: Link the Prompt step after collecting user preferences and before presenting the recommendations.\n\n5. **Test the Flow**: Use the prototype tool to ensure the agent provides appropriate recommendations.\n\n***\n\n## Learn more\n\n- [Prompt CMS and Editor](https://docs.voiceflow.com/docs/prompts-cms-and-editor): Explore the central hub for creating, testing, and managing prompts within your agent.\n- 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