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class="globalnav-menu-list"><div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/us/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 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1.043 1.629 1.342l.885.234c1.752.439 2.455 1.119 2.455 2.361 0 1.553-1.225 2.543-3.158 2.543-1.793 0-3.03-.949-3.141-2.408z"></path></svg></span><span class="globalnav-link-text">Store</span></span></a></li></ul></div><div data-analytics-element-engagement="globalnav hover - mac" class=" globalnav-item globalnav-item-mac globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="true" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"><path d="m8.1558 25.9987v-6.457h-.0703l-2.666 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data-analytics-element-engagement="globalnav hover - ipad" class=" globalnav-item globalnav-item-ipad globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="true" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"><path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 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class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="true" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 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Learn how to get your iPod touch into recovery mode so you can erase it and set it up again.</p> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph"><a href="/en-us/118430" class="gb-anchor" aria-label="Click to open the If you forgot your iPhone passcode, use your Mac or PC to reset it article.">Forgot the passcode on your iPhone?</a></p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="/en-us/119858" class="gb-anchor" aria-label="Click to open the If you forgot your iPad passcode, use your Mac or PC to reset it article.">Forgot the passcode on your iPad?</a></p></li></ul> <div class="gb-group group-column-layout column-2-layout"><div class="gb-group"><p class="gb-paragraph">If you enter the wrong passcode on your iPod touch Lock Screen too many times, an alert lets you know that your iPod touch is disabled. <a href="/en-us/105090" class="gb-anchor" aria-label="Click to open the If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen article." link-type="ICON">Learn what to do if the &quot;[Device] unavailable&quot; or &quot;Security Lockout&quot; screens appear on your iPod touch</a></p><p class="gb-paragraph">If you can&rsquo;t remember your passcode when you try again, you need to use a computer to put your iPod touch in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPod touch again.</p><p class="gb-paragraph">After you erase your iPod touch, you can restore your data and settings from backup. If you didn't back up your iPod touch, you can set it up as a new device and then download any data that you have in iCloud.</p></div><img class="gb-image" alt="An iPod touch showing the iPod is disabled message" src="https://cdsassets.apple.com/live/7WUAS350/images/ipod/ipod-touch/ios15-ipod-touch-forgot-passcode.png" height="1260" width="600" style="max-width: min(100%,275px);"/></div> <h2 class="gb-header">Step 1: Make sure that you have a Mac or PC</h2> <p class="gb-paragraph">This process requires a Mac or PC. If you're using a PC, make sure that it has Windows 10 or later, and that the <a href="https://support.apple.com/guide/devices-windows/welcome/windows" class="gb-anchor" aria-label="Click to open the Apple Devices User Guide.">Apple Devices</a> app or <a href="/en-us/118290" class="gb-anchor" aria-label="Click to open the Download iTunes for Windows article.">iTunes</a> is installed. You also need the cable that came with your iPod touch, or another compatible cable, to connect your iPod touch to the computer.</p> <p class="gb-paragraph">If you don't have a computer and you can't borrow one, you need to go to an <a href="https://locate.apple.com/" class="gb-anchor" aria-label="Click to locate an Apple Retail Store or an Apple Authorized Reseller.">Apple Retail Store or Apple Authorized Service Provider</a> for help.</p> <h2 id="turn-off" class="gb-header">Step 2: Turn off your iPod touch</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Unplug your iPod touch from the computer if it&rsquo;s connected.</p></li><li class="gb-list_item"><p class="gb-paragraph">Press and hold the Top button until the power off slider appears.</p><img class="gb-image" alt="An iPod touch showing the location of the Top button" src="https://cdsassets.apple.com/live/7WUAS350/images/ipod/ipod-touch/ipod-touch-7gen-recovery-top-button-highlight.png" height="620" width="500" style="max-width: min(100%,250px);"/></li><li class="gb-list_item"><p class="gb-paragraph">Drag the slider to turn off your iPod touch, then wait a minute to make sure that it turns off completely.</p></li></ol> <h2 class="gb-header">Step 3: Put your iPod touch in recovery mode</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Get ready by finding the button on your iPod touch that you'll need to hold in the next step:</p><ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">iPod touch (7th generation) uses the volume down button.</p><img class="gb-image" alt="An iPod touch showing the location of the volume down button" src="https://cdsassets.apple.com/live/7WUAS350/images/ipod/ipod-touch/ipod-touch-7gen-recovery-volume-down-button-highlight.png" height="570" width="500" style="max-width: min(100%,250px);"/></li><li class="gb-list_item"><p class="gb-paragraph">iPod touch (6th generation and earlier) uses the Home button.</p><img class="gb-image" alt="An iPod touch showing the location of the Home button" src="https://cdsassets.apple.com/live/7WUAS350/images/ipod/ipod-touch/ipod-touch-6gen-recovery-home-button-highlight.png" height="680" width="500" style="max-width: min(100%,250px);"/></li></ul></li><li class="gb-list_item"><p class="gb-paragraph">Press and hold the correct button for your iPod touch while immediately connecting your iPod touch to the computer. Don't let go of the button.</p></li><li class="gb-list_item"><p class="gb-paragraph">Keep holding the button until the connect to your computer screen appears on your iPod touch, then let go.</p><img class="gb-image" alt="An iPod touch showing the recovery mode screen" src="https://cdsassets.apple.com/live/7WUAS350/images/ipod/ipod-touch/ipod-touch-7gen-restore-screen.png" height="540" width="500" style="max-width: min(100%,250px);"/></li></ol> <p class="gb-paragraph">If the passcode screen appears, then you need to <a href="#turn-off" class="gb-anchor" aria-label="Click to go to the Turn off your iPod touch section of this article." link-type="ANCHOR">turn off your iPod touch</a> and start again.</p> <h2 class="gb-header">Step 4: Restore your iPod touch</h2> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">Locate your iPod touch in the Finder, the Apple Devices app, or in iTunes on the computer that it&rsquo;s connected to. <a href="/en-us/108392" class="gb-anchor" aria-label="Click to open the Locate and view your iPhone or iPad on your computer article." link-type="ICON">Learn how to find your connected iPod touch</a></p></li><li class="gb-list_item"><p class="gb-paragraph">Choose Restore when presented with the option to Restore or Update. Your computer downloads software for your iPod touch and begins the restore process. If the download takes more than 15 minutes and your device exits the connect to your computer screen, let the download finish, then <a href="#turn-off" class="gb-anchor" aria-label="Click to go to the Turn off your iPod touch section of this article." link-type="ANCHOR">turn off your iPod touch</a> and start again.</p><img class="gb-image" alt="A Mac window showing the Restore button" src="https://cdsassets.apple.com/live/7WUAS350/images/mac-os/monterey/macos-monterey-finder-recovery-mode-ipod-touch.png" height="832" width="1560" style="max-width: min(100%,780px);"/></li><li class="gb-list_item"><p class="gb-paragraph">Wait for the process to finish. </p></li><li class="gb-list_item"><p class="gb-paragraph">Disconnect your iPod touch from the computer, then <a href="/en-us/105132" class="gb-anchor" aria-label="Click to open the Set up your iPhone or iPad article.">set up and use your iPod touch</a>. </p></li></ol> <div class='mod-date'> <span>Published Date:</span>&nbsp;<time dateTime=October 10, 2024itemprop='datePublished'>October 10, 2024</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">Helpful?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Solved my problem'> Yes </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Not helpful'> No </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="Maximum character limit is 250." /> <label id='feedback-label' data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="How can we make this article more helpful? 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