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<div id="globalheader" class="globalnav-scrim globalheader-light"><aside id="globalmessage-segment" lang="en-US" dir="ltr" class="globalmessage-segment"><ul data-strings="{"view":"{%STOREFRONT%} Store Home","segments":{"smb":"Business Store Home","eduInd":"Education Store Home","other":"Store Home"},"exit":"Exit"}" class="globalmessage-segment-content"></ul></aside><nav id="globalnav" lang="en-US" dir="ltr" aria-label="Global" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/[storefront]/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js "><div class="globalnav-content"><div class="globalnav-item globalnav-menuback"><button aria-label="Main menu" class="globalnav-menuback-button"><span class="globalnav-chevron-icon"><svg height="48" viewBox="0 0 9 48" width="9" 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3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a></li><li data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none" class="globalnav-item globalnav-menu"><div data-topnav-flyout="menu" class="globalnav-flyout"><div class="globalnav-menu-list"><div data-analytics-element-engagement="globalnav hover - store" class=" globalnav-item globalnav-item-store globalnav-item-menu "><ul role="none" class="globalnav-submenu-trigger-group"><li class="globalnav-submenu-trigger-item"><a href="https://www.apple.com/us/shop/goto/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="true" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Store" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 30 44" width="30" xmlns="http://www.w3.org/2000/svg"><path d="m26.5679 20.4629c1.002 0 1.67.738 1.693 1.857h-3.48c.076-1.119.779-1.857 1.787-1.857zm2.754 2.672v-.387c0-1.963-1.037-3.176-2.742-3.176-1.735 0-2.848 1.289-2.848 3.276 0 1.998 1.096 3.263 2.848 3.263 1.383 0 2.367-.668 2.66-1.746h-1.008c-.264.557-.814.856-1.629.856-1.072 0-1.769-.791-1.822-2.039v-.047zm-9.547-3.451h.96v.937h.094c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.007c-.082-.023-.445-.058-.644-.058-.961 0-1.659 1.098-1.659 1.535v3.914h-1.007zm-4.27 5.519c-1.195 0-1.869-.867-1.869-2.361 0-1.5.674-2.361 1.869-2.361 1.196 0 1.87.861 1.87 2.361 0 1.494-.674 2.361-1.87 2.361zm0-5.631c-1.798 0-2.912 1.237-2.912 3.27 0 2.027 1.114 3.269 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class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"><path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 1.781v3.739h-1.008zm-2.499 3.158c0-1.5-.674-2.361-1.869-2.361-1.196 0-1.87.861-1.87 2.361 0 1.495.674 2.362 1.87 2.362 1.195 0 1.869-.867 1.869-2.362zm-4.782 0c0-2.033 1.114-3.269 2.913-3.269 1.798 0 2.912 1.236 2.912 3.269 0 2.028-1.114 3.27-2.912 3.27-1.799 0-2.913-1.242-2.913-3.27zm-6.636-5.666h1.008v3.504h.093c.317-.697.979-1.107 1.946-1.107 1.336 0 2.179.855 2.179 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globalnav-submenu-trigger-link globalnav-link-watch"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewBox="0 0 35 44" width="35" xmlns="http://www.w3.org/2000/svg"><path d="m28.9819 17.1758h1.008v3.504h.094c.316-.697.978-1.108 1.945-1.108 1.336 0 2.18.856 2.18 2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 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reset your device without a computer.</p> <div class="callout gb-callout"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT213958" class="gb-anchor" link-type="ICON">Learn how to reset your Apple Vision Pro passcode</a></p></div> <h2 class="gb-header">Before you reset your device</h2> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">You need to have a device that uses visionOS, or iOS 15.2 or iPadOS 15.2 or later.</p></li><li class="gb-list_item"><p class="gb-paragraph">Your device needs to be connected to a cellular or Wi-Fi network.*</p></li><li class="gb-list_item"><p class="gb-paragraph">You'll need your Apple ID and password that you used to set up your device.</p></li></ul> <p class="gb-paragraph">On your iPhone or iPad, the Forgot Passcode? option appears when you have a device that uses iOS 17 or iPadOS 17 or later and you are connected to a cellular or Wi-Fi network. An Erase [Device] option appears if you have a device that uses iOS 15.2, iPadOS 15.2, iOS 16, or iPadOS 16 and you are connected to a cellular or Wi-Fi network.</p> <div class="note gb-note"><p class="gb-paragraph">* If you restart your device when you see "Security Lockout" on the Lock Screen, you won't be able to reconnect to a Wi-Fi network until your device is unlocked. Cellular devices will reconnect to a cellular network if you have active service.</p></div> <h2 class="gb-header">How to reset your device in iOS 17</h2> <p class="gb-paragraph">If you're using an eSIM on iOS 16 or earlier, contact your carrier before trying these steps and ask for a QR code to <a href="https://support.apple.com/kb/HT212780" class="gb-anchor">set up your eSIM</a> again.</p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">From your device's Lock Screen, try to enter your passcode until the "[Device] Unavailable" screen appears and your device asks you to try again later.</p></li><li class="gb-list_item"><p class="gb-paragraph">When you're able to, tap the Forgot Passcode? option in the bottom corner of the screen.</p><img class="gb-image" alt="The iPhone Unavailable screen in iOS 17 or later includes a Forgot Passcode? option." src="https://cdsassets.apple.com/live/7WUAS350/images/ios/ios-17-iphone-14-pro-iphone-unavailable.png" height="1296" width="640" style="max-width: min(100%,320px);"/></li><li class="gb-list_item"><p class="gb-paragraph">On the Security Lockout screen, tap Start [Device] Reset to confirm.</p></li><li class="gb-list_item"><p class="gb-paragraph">Enter your Apple ID password to sign out of your Apple ID on your device.</p></li><li class="gb-list_item"><p class="gb-paragraph">Tap Erase [Device] to permanently delete all of your data and settings. If you use an eSIM with iOS 17 or later, you can also choose to keep your eSIM and erase your data, or to delete your eSIM and erase your data.</p></li></ol> <img class="gb-image" alt="When you go through the process to reset your passcode in iOS 17 and later, you can choose to keep your eSIM or delete your eSIM." src="https://cdsassets.apple.com/live/7WUAS350/images/ios/ios-17-iphone-14-pro-security-lockout-eSIM.png" height="1280" width="640" style="max-width: min(100%,320px);"/> <p class="gb-paragraph"> 6. When your device restart, follow the onscreen instructions to set up your device again, <a href="https://support.apple.com/kb/HT207428" class="gb-anchor" aria-label="Use an iCloud backup">restore your data and setting from a backup</a>, and set a new passcode.</p> <p class="gb-paragraph">If you can't follow these steps, you can <a href="https://support.apple.com/kb/HT204306" class="gb-anchor">use a computer to reset your device</a>.</p> <p class="gb-paragraph">You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously <a href="https://support.apple.com/find-my" class="gb-anchor">enabled Find My on your device</a>. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the Forgot Passcode? option without a timer, depending on how you previously set up your device. </p> <h3 class="gb-header">If you recently changed passcodes, use your old passcode to temporarily sign in</h3> <p class="gb-paragraph">When you change your passcode in iOS 17 and later, <a href="https://support.apple.com/kb/HT213849" class="gb-anchor">Passcode Reset gives you 72 hours when your old iPhone passcode can be used to sign in to your phone</a>. When you sign in to your iPhone this way, you must immediately change your passcode again.</p> <p class="gb-paragraph">To use Passcode Reset:</p> <ol class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph">From your device's Lock Screen, try to enter your passcode until the "[Device] Unavailable" screen appears and your device asks you to try again later.</p></li><li class="gb-list_item"><p class="gb-paragraph">When you're able to, tap the Forgot Passcode? option in the bottom corner of the screen.</p></li><li class="gb-list_item"><p class="gb-paragraph">Tap Try Passcode Reset.</p></li><li class="gb-list_item"><p class="gb-paragraph">Enter your old passcode then follow the onscreen instructions to set a new passcode.</p></li></ol> <img class="gb-image" alt="When you change your passcode in iOS 17 or later, you can temporarily use an old passcode to unlock your device." src="https://cdsassets.apple.com/live/7WUAS350/images/ios/ios-17-iphone-14-pro-iphone-unavailable-enter-previous-passcode.png" height="1278" width="640" style="max-width: min(100%,320px);"/> <div class="note gb-note"><p class="gb-paragraph">Passcode Reset is not available on Apple Vision Pro.</p></div> <h2 class="gb-header">If you can't reset your device</h2> <ul class="list gb-list"><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT204306" class="gb-anchor">Use a computer to reset your iPhone</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT211078" class="gb-anchor">Use a computer to reset your iPad</a>.</p></li><li class="gb-list_item"><p class="gb-paragraph"><a href="https://support.apple.com/kb/HT211080" class="gb-anchor">Use a computer to reset your iPod touch</a>.</p></li></ul> <div class='mod-date'> <span>Published Date:</span> <time dateTime=April 24, 2024itemprop='datePublished'>April 24, 2024</time> </div> </div> </div> <div id='helpful-rating-wrapper'> <div id='helpful' class='ratings okapi-enabled'> <div> <fieldset id='question-state' class='show'> <legend class='helpful-heading'> <span id="okapi-a">Helpful?</span> </legend> <div class='helpful-btn-grp'> <button class='button button-reduced button-secondary' id='yes-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='yes' data-ss-analytics-event=acs.link_click title='Solved my problem'> Yes </button> <button class='button button-reduced button-secondary' id='no-button' data-ss-analytics-link-component_name='helpful' data-ss-analytics-link-component_type='helpful' data-ss-analytics-link-text='no' data-ss-analytics-event=acs.link_click title='Not helpful'> No </button> </div> </fieldset> </div> <div id='feedback-state' class="form-element form-textbox-labelbelow hide"> <form autocomplete="off"> <input type='hidden' id='form-counter-error-message' value="Maximum character limit is 250." /> <label id='feedback-label' data-no-label="Thanks for letting us know." data-yes-label="We’re glad this article helped." ></label> <div class='form-element form-textbox-labelbelow' id='feedback'> <div class="textarea-wrapper"> <div> <div class="form-textbox form-textbox-with-counter"> <span class="form-label" id="optional_label" aria-hidden="true"></span> <textarea type="text" class="form-textbox-textarea form-counter-textarea form-text-area form-textbox-input" data-max-length='250' aria-labelledby="optional_label" aria-describedby="char_limit_counter" data-no-placeholder="How can we make this article more helpful? 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