Phone Health Check | Help & Support

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data-analytics-asset-type="web-content"> <link rel='stylesheet' href='//static-www.o2.co.uk/core/modules/system/css/components/hidden.module.css?v=2.4'/><link rel='stylesheet' href='//static-www.o2.co.uk/themes/o2_theme/css/global-nav.min.css?v=4.36'/><link rel='stylesheet' href='//static-www.o2.co.uk/themes/o2_theme/css/slick.css?v=4.4'/><link rel='stylesheet' href='https://assets.sitescdn.net/answers-search-bar/v1.3/answers.css'/><link rel='stylesheet' href='//static-www.o2.co.uk/sites/default/files/fonticon/o2-icon-font/style.css?1632757525'/><script src='https://assets.sitescdn.net/answers-search-bar/v1.3/answerstemplates.compiled.min.js'></script><script src='https://assets.sitescdn.net/answers-search-bar/v1.3/answers.min.js'></script><script src='//static-www.o2.co.uk/themes/o2_theme/js/global-nav-webpack.js?v=16.1'></script><script src='//static-www.o2.co.uk/themes/o2_theme/js/lazyload.js'></script><script 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</ul>  <ul class="signUpLinks" data-qa-signUpLinks> <li id="header-tool-signin"> <div class="hideWhenSignedOut welcome hide"> Hi  <span class="username"></span>  </div> <div class="hideWhenSignedIn hide"> <a class="signInLink" data-qa-signInLink href="https://accounts.o2.co.uk/signin" title="Sign In" manual_cm_re="header-_-Sign In-_-na">Sign in</a> </div> <div class="hideWhenSignedOut hide"> <span>|</span> <a class="signOutLink" data-qa-signOutLink href="https://identity.o2.co.uk/logout" title="Sign out of your account" manual_cm_re="header-_-Sign out-_-na">Sign out</a>  </div> <div class="hideWhenSignedIn hide"> or <a class="registerLink" href="https://accounts.o2.co.uk/register" title="register" manual_cm_re="header-_-Register-_-na">Register</a> </div> </li> </ul> </div> </div> <nav class='globalNav' data-qa-globalNav-bar role="navigation"> <div class="tier1"> <div class="navContainer"> <div class="brandLogo"> <a data-qa-brandLogo href="https://www.o2.co.uk" manual_cm_re="header-_-Telefonica-_-na"> <?xml version="1.0" encoding="UTF-8" standalone="no"?> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" width="34px" height="35px" viewBox="0 0 34 35" version="1.1">  <title>O2 Logo</title> <desc>Created with Sketch.</desc> <defs> <polygon id="path-1" points="0 28.5963489 0 0.0563479784 26.7030678 0.0563479784 26.7030678 28.5963489 3.5407696e-15 28.5963489"/> </defs> <g id="Page-1" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g id="Artboard"> <g id="o2-logo"> <g id="Group-3" transform="translate(0.000000, 0.100063)"> <mask id="mask-2" fill="white"> <use xlink:href="#path-1"/> </mask> <g id="Clip-2"/> <path d="M5.145108,14.3262702 C5.145108,9.14206862 8.18067295,4.11812414 13.3773169,4.11812414 C18.5223346,4.11812414 21.5578996,9.14206862 21.5578996,14.3262702 C21.5578996,19.1898012 19.0369417,24.5344163 13.3773169,24.5344163 C7.66621634,24.5344163 5.145108,19.1898012 5.145108,14.3262702 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class="accordionToggle"> <img src="//static-www.o2.co.uk/themes/o2_theme/img/global/arrowbig.png" alt="O2" /> </span> </div> <div class="globalNavlinksWrapper"> <ul class="linksDesktop" data-qa-globalnavlinks> <li name="Shop"> <a manual_cm_re="meganav_Shop-_-na-_-na" data-parent="tier1-shop" data-parent-url="/shop" target="_self" href="https://www.o2.co.uk/shop">Shop</a> </li> <li class="hideMobile" name="Why-O2"> <a manual_cm_re="meganav_Why O2-_-na-_-na" data-parent="tier1-why-o2" data-parent-url="/why-o2" target="_self" href="https://www.o2.co.uk/why-o2">Why O2</a> </li> <li name="Help"> <a manual_cm_re="meganav_Help-_-na-_-na" data-parent="tier1-help" data-parent-url="/help" target="_self" href="https://www.o2.co.uk/help">Help</a> </li> </ul> <ul class=" otherLinks" data-qa-globalnav-otherlinks> <li class="myO2Link" data-qa-myO2Link> <a manual_cm_re="meganav_My O2-_-na-_-na" href="https://mymobile.o2.co.uk/" id="myO2Linkclick"> <span class="colorSpan">My O2</span>  </a> </li> <li class="searchLink open-overlay" tabindex="0" data-qa-searchLink role="link"> <span class="ico o2-ico-search global-nav-white"></span> <span class="hideMobile search-text">Search</span> </li> <li class="basketLink hideMobile" data-qa-basketLink> <a class="basketUrl" href="https://www.o2.co.uk/shop/basket"> <span class="svgHide"><?xml version="1.0" encoding="UTF-8" standalone="no"?> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 24 20" version="1.1">  <title>Your Basket</title> <desc>Created with Sketch.</desc> <defs/> <g id="Symbols" stroke="none" stroke-width="1" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round"> <g id="desktop-tier-1-v1" transform="translate(-967.000000, -48.000000)" stroke="#FFFFFF" stroke-width="1.2"> <g id="Group-2" transform="translate(882.000000, 49.000000)"> <g id="icons"> <path d="M100.94933,7.29932475 L98.3505135,0.646655413 C98.1987114,0.278223254 97.8542023,0 97.4487906,0 L96.2125576,0 C95.783512,0.000949567419 95.4117331,0.276324119 95.2572039,0.666596328 L92.5583981,7.29932475 L106.617822,7.29932475 C107.201397,7.29932475 107.674074,7.79309981 107.674074,8.40177253 C107.674074,8.58503904 107.631351,8.75691074 107.556814,8.90884153 L104.440779,16.577548 C103.970829,17.4283604 103.090922,18 102.082847,18 L91.5848646,18 C90.5904242,18 89.7177891,17.4407048 89.2423848,16.606035 L86.1190783,8.9126398 C86.0427228,8.75975944 86,8.58693817 86,8.40177253 C86,7.79309981 86.4717683,7.29932475 87.0544341,7.29932475 L90.1741045,7.29932475" id="basket"/> </g> </g> </g> </g> </svg> </span> </a> </li> </ul> </div> </div> </div> <div class="tier2" data-qa-tier2> <div class="navContainer"> <div class="linksMobile"> <ul class="accordionMobile"> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Shop-_-na-_-na">Shop</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/shop" manual_cm_re="meganav_Browse Shop-_-na-_-na">Browse Shop</a></li>  <li class="indented"> Phones </li>  <li> <a href="https://www.o2.co.uk/shop/phones" manual_cm_re="meganav_Shop-_-Phones-_-Phones" target="_self">Phones</a> </li>  <li> <a href="https://accounts.o2.co.uk/" manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" target="_self">Upgrades</a> </li>  <li> <a href="https://www.o2.co.uk/iphone" manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" target="_self">Apple iPhone</a> </li>  <li> <a href="https://www.o2.co.uk/shop/apple/iphone-16" manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" target="">iPhone 16</a> </li>  <li> <a href="https://www.o2.co.uk/android" manual_cm_re="meganav_Shop-_-Phones-_-Android phones" target="_self">Android phones</a> </li>  <li> <a href="https://www.o2.co.uk/shop/like-new" manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" target="">Refurbished phones</a> </li>  <li class="indented"> Tablets, laptops & dongles </li>  <li> <a href="https://www.o2.co.uk/shop/tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" target="_self">Tablets</a> </li>  <li> <a href="https://www.o2.co.uk/ipad" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" target="_self">Apple iPad</a> </li>  <li> <a href="https://www.o2.co.uk/android-tablets" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" target="_self">Android tablets</a> </li>  <li> <a href="https://www.o2.co.uk/laptops" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" target="_self">Laptops</a> </li>  <li> <a href="https://www.o2.co.uk/shop/mobile-broadband" manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" target="_self">Dongles and mobile wifi</a> </li>  <li class="indented"> Sims and Tariffs </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" target="_self">Pay Monthly SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" target="_self">Pay As You Go SIMs</a> </li>  <li> <a href="https://www.o2.co.uk/shop/all-tariffs" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" target="_self">Tariffs</a> </li>  <li> <a href="https://www.o2.co.uk/international" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" target="_self">International</a> </li>  <li> <a href="https://www.o2.co.uk/topup" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/essential-plan" manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" target="">Essential Plan</a> </li>  <li class="indented"> Accessories and more </li>  <li> <a href="https://www.o2.co.uk/shop/accessories" manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" target="_self">Tech and accessories</a> </li>  <li> <a href="https://www.o2.co.uk/apple-watch" manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" target="_self">Apple Watch</a> </li>  <li> <a href="https://www.o2.co.uk/smartwatches" manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" target="_self">Smartwatches</a> </li>  <li> <a href="https://www.o2.co.uk/airpods" manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" target="">AirPods</a> </li>  <li> <a href="https://www.o2.co.uk/shop/coming-soon" manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" target="_self">Coming soon</a> </li>  <li> <a href="https://www.o2.co.uk/shop/great-deals" manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " target="">Great deals </a> </li>  <li> <a href="https://www.o2.co.uk/black-friday-cyber-monday" manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" target="">Black Friday deals</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Why O2-_-na-_-na">Why O2</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Browse Why O2-_-na-_-na">Browse Why O2</a></li>  <li class="indented"> Flexibility </li>  <li> <a href="https://www.o2.co.uk/o2-switch-up" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" target="">O2 Switch Up</a> </li>  <li> <a href="https://www.o2.co.uk/custom-plans" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" target="_self">O2 custom plans</a> </li>  <li> <a href="https://www.o2.co.uk/multisave" manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" target="">Multisave</a> </li>  <li> <a href="https://www.o2recycle.co.uk/" manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" target="_self">O2 Recycle</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" target="_self">Click and collect</a> </li>  <li class="indented"> Perks </li>  <li> <a href="https://www.o2.co.uk/extras" manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" target="">O2 Extras</a> </li>  <li> <a href="https://www.o2.co.uk/virgin-media-o2" manual_cm_re="meganav_Why O2-_-Perks-_-Volt" target="_self">Volt</a> </li>  <li> <a href="https://priority.o2.co.uk/" manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" target="_self">Priority tickets and offers</a> </li>  <li> <a href="https://www.o2.co.uk/sponsorship/our-venues" manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" target="_self">Perks at O2 venues</a> </li>  <li> <a href="https://payandgorewards.o2.co.uk/web/o2" manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" target="_self">Pay As You Go Rewards</a> </li>  <li class="indented"> Services </li>  <li> <a href="https://www.o2.co.uk/myo2" manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" target="_self">Manage your account</a> </li>  <li> <a href="https://www.o2.co.uk/help/online-safety" manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" target="_self">Keeping kids safe online</a> </li>  <li> <a href="https://www.o2.co.uk/inspiration" manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" target="_self">Ideas and Inspiration</a> </li>  <li class="indented"> Connected </li>  <li> <a href="https://www.o2.co.uk/coveragechecker" manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" target="_self">Coverage checker</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/network-coverage" manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" target="">Network coverage</a> </li>  <li> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-Connected-_-5G network" target="_self">5G network</a> </li>  <li> <a href="https://www.o2.co.uk/connectivity/free-wifi" manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" target="_self">O2 WiFi</a> </li>  <li> <a href="https://www.o2.co.uk/international/using-your-phone-abroad" manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> <li> <a class="mobileAccodLinks" href="javascript:void(0);" manual_cm_re="meganav_Help-_-na-_-na">Help</a> <ul class="inner"> <li><a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Browse Help-_-na-_-na">Browse Help</a></li>  <li class="indented"> Top queries </li>  <li> <a href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" manual_cm_re="meganav_Help-_-Top queries-_-Track my order" target="_self">Track my order</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" manual_cm_re="meganav_Help-_-Top queries-_-Sim card" target="_self">Sim card</a> </li>  <li> <a href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" manual_cm_re="meganav_Help-_-Top queries-_-Top-up" target="_self">Top-up</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/personal-hotspot" manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" target="_self">Collection and delivery</a> </li>  <li class="indented"> Device help </li>  <li> <a href="https://www.o2.co.uk/help/phones-sims-and-devices" manual_cm_re="meganav_Help-_-Device help-_-How to use your device" target="_self">How to use your device</a> </li>  <li> <a href="https://diagnostics.o2.co.uk/fix-my-device" manual_cm_re="meganav_Help-_-Device help-_-Faulty device" target="_self">Faulty device</a> </li>  <li> <a href="https://www.o2.co.uk/help/digital-services/phone-health-check" manual_cm_re="meganav_Help-_-Device help-_-Device health check" target="_self">Device health check</a> </li>  <li> <a href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" target="_self">Lost or stolen</a> </li>  <li> <a href="https://community.o2.co.uk/" manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" target="_self">Check O2 Community</a> </li>  <li class="indented"> Managing your account </li>  <li> <a href="https://accounts.o2.co.uk" manual_cm_re="meganav_Help-_-Managing your account-_-My O2" target="_self">My O2</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" target="_self">Your bill</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" manual_cm_re="meganav_Help-_-Managing your account-_-Payments" target="_self">Payments</a> </li>  <li> <a href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" target="_self">Premium charges</a> </li>  <li> <a href="https://www.o2.co.uk/abouto2/your-data-hub" manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" target="_self">Your Data Hub</a> </li>  <li class="indented"> Other ways to get help </li>  <li> <a href="https://www.o2.co.uk/help" manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" target="_self">Help and support</a> </li>  <li> <a href="https://stores.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" target="_self">Store locator</a> </li>  <li> <a href="https://status.o2.co.uk/" manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" target="_self">Network status</a> </li>  <li> <a href="https://www.o2.co.uk/contactus" manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" target="_self">Contact us</a> </li> </ul> </li> </ul>  <div class="bottomLinks"> <ul> <li> <a manual_cm_re="meganav_Find a store-_-na-_-na" href="https://www.o2.co.uk/storelocator">Find a store</a> </li> <li> <a manual_cm_re="meganav_Business-_-na-_-na" href="https://www.o2.co.uk/business">Business</a> </li> </ul> </div>  </div> <div class="linksModuleWrapper linksWrapperConsumer"> <div class="linksWrapper linksWrapperConsumerWidth"> <ul name="Shop">  <li class='tier-menu-wrapper'> <span> Phones </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Phones" data-parent="Shop" data-parent-link="/shop" data-href="/shop/phones" href="https://www.o2.co.uk/shop/phones" target="_self">Phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Upgrades" data-parent="Shop" data-parent-link="/shop" data-href="https://accounts.o2.co.uk/" href="https://accounts.o2.co.uk/" target="_self">Upgrades</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Apple iPhone" data-parent="Shop" data-parent-link="/shop" data-href="/iphone" href="https://www.o2.co.uk/iphone" target="_self">Apple iPhone</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-iPhone 16" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/apple/iphone-16" href="https://www.o2.co.uk/shop/apple/iphone-16" target="">iPhone 16</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Android phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/android" href="https://www.o2.co.uk/android" target="_self">Android phones</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Phones-_-Refurbished phones" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/like-new" href="https://www.o2.co.uk/shop/like-new" target="">Refurbished phones</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Tablets, laptops & dongles </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Tablets" data-parent="Shop" data-parent-link="/shop" data-href="/shop/tablets" href="https://www.o2.co.uk/shop/tablets" target="_self">Tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Apple iPad" data-parent="Shop" data-parent-link="/shop" data-href="/ipad" href="https://www.o2.co.uk/ipad" target="_self">Apple iPad</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Android tablets" data-parent="Shop" data-parent-link="/shop" data-href="/android-tablets" href="https://www.o2.co.uk/android-tablets" target="_self">Android tablets</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Laptops" data-parent="Shop" data-parent-link="/shop" data-href="/laptops" href="https://www.o2.co.uk/laptops" target="_self">Laptops</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Tablets, laptops & dongles-_-Dongles and mobile wifi" data-parent="Shop" data-parent-link="/shop" data-href="/shop/mobile-broadband" href="https://www.o2.co.uk/shop/mobile-broadband" target="_self">Dongles and mobile wifi</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Sims and Tariffs </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay Monthly SIMs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/sim-cards/sim-only-deals" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals" target="_self">Pay Monthly SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Pay As You Go SIMs" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go?simtype=bigbundles" target="_self">Pay As You Go SIMs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Tariffs" data-parent="Shop" data-parent-link="/shop" data-href="/shop/all-tariffs" href="https://www.o2.co.uk/shop/all-tariffs" target="_self">Tariffs</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-International" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/international" href="https://www.o2.co.uk/international" target="_self">International</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Top-up" data-parent="Shop" data-parent-link="/shop" data-href="/topup" href="https://www.o2.co.uk/topup" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Sims and Tariffs-_-Essential Plan" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/essential-plan" href="https://www.o2.co.uk/essential-plan" target="">Essential Plan</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Accessories and more </span> <ul>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Tech and accessories" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/accessories" href="https://www.o2.co.uk/shop/accessories" target="_self">Tech and accessories</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Apple Watch" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/apple-watch" href="https://www.o2.co.uk/apple-watch" target="_self">Apple Watch</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Smartwatches" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/smartwatches" href="https://www.o2.co.uk/smartwatches" target="_self">Smartwatches</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-AirPods" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/airpods" href="https://www.o2.co.uk/airpods" target="">AirPods</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Coming soon" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/coming-soon" href="https://www.o2.co.uk/shop/coming-soon" target="_self">Coming soon</a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Great deals " data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/shop/great-deals" href="https://www.o2.co.uk/shop/great-deals" target="">Great deals </a> </li>  <li> <a manual_cm_re="meganav_Shop-_-Accessories and more-_-Black Friday deals" data-parent="Shop" data-parent-link="/shop" data-href="https://www.o2.co.uk/black-friday-cyber-monday" href="https://www.o2.co.uk/black-friday-cyber-monday" target="">Black Friday deals</a> </li> </ul> </li> </ul> <ul name="Why-O2">  <li class='tier-menu-wrapper'> <span> Flexibility </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Switch Up" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/o2-switch-up" href="https://www.o2.co.uk/o2-switch-up" target="">O2 Switch Up</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 custom plans" data-parent="Why O2" data-parent-link="/why-o2" data-href="/custom-plans" href="https://www.o2.co.uk/custom-plans" target="_self">O2 custom plans</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Multisave" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/multisave" href="https://www.o2.co.uk/multisave" target="">Multisave</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-O2 Recycle" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2recycle.co.uk/" href="https://www.o2recycle.co.uk/" target="_self">O2 Recycle</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Flexibility-_-Click and collect" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Click and collect</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Perks </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-O2 Extras" data-parent="Why O2" data-parent-link="/why-o2" data-href="/extras" href="https://www.o2.co.uk/extras" target="">O2 Extras</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Volt" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/virgin-media-o2" href="https://www.o2.co.uk/virgin-media-o2" target="_self">Volt</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Priority tickets and offers" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://priority.o2.co.uk/" href="https://priority.o2.co.uk/" target="_self">Priority tickets and offers</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Perks at O2 venues" data-parent="Why O2" data-parent-link="/why-o2" data-href="/sponsorship/our-venues" href="https://www.o2.co.uk/sponsorship/our-venues" target="_self">Perks at O2 venues</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Perks-_-Pay As You Go Rewards" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://payandgorewards.o2.co.uk/web/o2" href="https://payandgorewards.o2.co.uk/web/o2" target="_self">Pay As You Go Rewards</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Services </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Manage your account" data-parent="Why O2" data-parent-link="/why-o2" data-href="/myo2" href="https://www.o2.co.uk/myo2" target="_self">Manage your account</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Keeping kids safe online" data-parent="Why O2" data-parent-link="/why-o2" data-href="/help/online-safety" href="https://www.o2.co.uk/help/online-safety" target="_self">Keeping kids safe online</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Services-_-Ideas and Inspiration" data-parent="Why O2" data-parent-link="/why-o2" data-href="/inspiration" href="https://www.o2.co.uk/inspiration" target="_self">Ideas and Inspiration</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Connected </span> <ul>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Coverage checker" data-parent="Why O2" data-parent-link="/why-o2" data-href="/coveragechecker" href="https://www.o2.co.uk/coveragechecker" target="_self">Coverage checker</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Network coverage" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/network-coverage" href="https://www.o2.co.uk/connectivity/network-coverage" target="">Network coverage</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-5G network" data-parent="Why O2" data-parent-link="/why-o2" data-href="/5g" href="https://www.o2.co.uk/5g" target="_self">5G network</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-O2 WiFi" data-parent="Why O2" data-parent-link="/why-o2" data-href="/connectivity/free-wifi" href="https://www.o2.co.uk/connectivity/free-wifi" target="_self">O2 WiFi</a> </li>  <li> <a manual_cm_re="meganav_Why O2-_-Connected-_-Using your phone abroad" data-parent="Why O2" data-parent-link="/why-o2" data-href="https://www.o2.co.uk/international/using-your-phone-abroad" href="https://www.o2.co.uk/international/using-your-phone-abroad" target="_self">Using your phone abroad</a> </li> </ul> </li> </ul> <ul name="Help">  <li class='tier-menu-wrapper'> <span> Top queries </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Track my order" data-parent="Help" data-parent-link="/help" data-href="/help/pay-monthly/how-to-track-your-order" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order" target="_self">Track my order</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Sim card" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/activating-your-sim" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" target="_self">Sim card</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Top-up" data-parent="Help" data-parent-link="/help" data-href="/help/pay-as-you-go/topping-up" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up" target="_self">Top-up</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Personal Hotspot" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/personal-hotspot" href="https://www.o2.co.uk/help/digital-services/personal-hotspot" target="_self">Personal Hotspot</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Top queries-_-Collection and delivery" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/collection-and-delivery" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" target="_self">Collection and delivery</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Device help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-How to use your device" data-parent="Help" data-parent-link="/help" data-href="/help/phones-sims-and-devices" href="https://www.o2.co.uk/help/phones-sims-and-devices" target="_self">How to use your device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Faulty device" data-parent="Help" data-parent-link="/help" data-href="https://diagnostics.o2.co.uk/fix-my-device" href="https://diagnostics.o2.co.uk/fix-my-device" target="_self">Faulty device</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Device health check" data-parent="Help" data-parent-link="/help" data-href="/help/digital-services/phone-health-check" href="https://www.o2.co.uk/help/digital-services/phone-health-check" target="_self">Device health check</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Lost or stolen" data-parent="Help" data-parent-link="/help" data-href="/help/device-and-sim-support/lost-or-stolen-device" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device" target="_self">Lost or stolen</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Device help-_-Check O2 Community" data-parent="Help" data-parent-link="/help" data-href="https://community.o2.co.uk/" href="https://community.o2.co.uk/" target="_self">Check O2 Community</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Managing your account </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-My O2" data-parent="Help" data-parent-link="/help" data-href="https://accounts.o2.co.uk" href="https://accounts.o2.co.uk" target="_self">My O2</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your bill" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/understanding-your-bill" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill" target="_self">Your bill</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Payments" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/how-to-pay" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay" target="_self">Payments</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Premium charges" data-parent="Help" data-parent-link="/help" data-href="/help/account-and-billing/premium-service-checker" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker" target="_self">Premium charges</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Managing your account-_-Your Data Hub" data-parent="Help" data-parent-link="/help" data-href="/abouto2/your-data-hub" href="https://www.o2.co.uk/abouto2/your-data-hub" target="_self">Your Data Hub</a> </li> </ul> </li>  <li class='tier-menu-wrapper'> <span> Other ways to get help </span> <ul>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Help and support" data-parent="Help" data-parent-link="/help" data-href="/help" href="https://www.o2.co.uk/help" target="_self">Help and support</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Store locator" data-parent="Help" data-parent-link="/help" data-href="https://stores.o2.co.uk/" href="https://stores.o2.co.uk/" target="_self">Store locator</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Network status" data-parent="Help" data-parent-link="/help" data-href="https://status.o2.co.uk/" href="https://status.o2.co.uk/" target="_self">Network status</a> </li>  <li> <a manual_cm_re="meganav_Help-_-Other ways to get help-_-Contact us" data-parent="Help" data-parent-link="/help" data-href="/contactus" href="https://www.o2.co.uk/contactus" target="_self">Contact us</a> </li> </ul> </li> </ul> </div>  <div class="modulesWrapper">  <div class="quickLinks" data-qa-quickLinks-module name="Shop"> <ul> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/apple" manual_cm_re="meganav_Shop-_-banner-_-Apple" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-apple-1100.png" alt="Apple" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/samsung" manual_cm_re="meganav_Shop-_-banner-_-Samsung" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-samsung-1100.png" alt="Samsung" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new" manual_cm_re="meganav_Shop-_-banner-_-HONOR" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-110724.jpg" alt="HONOR" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.o2.co.uk/shop/brand/google" manual_cm_re="meganav_Shop-_-banner-_-Google" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2021-07/quick-links-google-1100.png" alt="Google" height="32" width="137" /> </picture> </span> </li> <li> <span class="navigateLink" navigate_to="https://www.virginmedia.com/broadband?utm_source=o2&utm_medium=referral&utm_campaign=navigation%20link&utm_content=header%20link" manual_cm_re="meganav_Shop-_-banner-_-Virgin Media" tabindex="0">  <picture> <source srcset="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="//static-www.o2.co.uk/sites/default/files/2024-07/BAU-44171-ProjectHalo-NavChanges-Nav-Bar-Portal-Page--110724-VMlogo-110724.jpg" alt="Virgin Media" height="32" width="137" /> </picture> </span> </li> </ul> </div>   <div class="newNavModules" data-qa-newNavModules-module name="Why-O2"> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/5g" manual_cm_re="meganav_Why O2-_-banner-_-5G">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/5g-why-o2-thumbnail-dark-230724.jpg" alt="5G" /> </picture> <div class="module-body"> <div class="info"> <div>Are you ready for 5G?</div> <p class="product-cta">Check coverage</p> </div> </div> </a> </div> </div> <div component-name="navPromo"> <div class="module dark"> <a href="https://www.o2.co.uk/why-o2" manual_cm_re="meganav_Why O2-_-banner-_-Why O2">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/why-o2-thumbnail-dark-230724.jpg" alt="Why O2" /> </picture> <div class="module-body"> <div class="info"> <div>See all the reasons to choose O2</div> <p class="product-cta">Why join O2?</p> </div> </div> </a> </div> </div> </div>   <div class="marketingLink" data-qa-marketingLink-module name="Help"> <a href="https://community.o2.co.uk/" data-qa-marketingLink manual_cm_re="meganav_Help-_-banner-_-Why O2 Community">  <picture> <source srcset="https://origin-dapi.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" media="(min-width: 972px)"> <source srcset="//static-www.o2.co.uk/themes/o2_theme/img/transparent.png" media="(max-width: 971px)"> <img src="https://origin-dapi.o2.co.uk/system/files/2024-09/global-nav-community-image-070519.jpg" alt="Why O2 Community" /> </picture> </a> </div>  </div>  </div> </div> </div> </nav>  <div class="otacPopupBgOverlay"></div> <div class="my-o-2-login-wrapper hide hide-my-o2"> <div class="my-o-2-login"> <input type="hidden" id="shopApiDataFallout" name="shop_api_data_fallout" value="" /> <input type="hidden" id="shopApiDataAcquisition" name="shop_api_data_acquisition" value="https://www.o2.co.uk/shop/ajax/checkoutReminder" /> <input type="hidden" id="shopApiDataUpgrade" name="shop_api_data_upgrade" value="https://www.o2.co.uk/upgrade/ajax/checkoutReminder" /> <div class="my-o-2-sign-in"> <div class="login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="accountsloginForm" name="loginForm" action="https://identity.o2.co.uk/auth/password_o2" method="post"> <div class="username"> <div class="sign-in-to-check-you">Sign in to review your account</div> <input type="text" id="accountsusername" name="username" placeholder="Email or user name" class="rectangle-3 usrName usrNamenPswd"></input> <input type="password" id="accountspassword" name="password" placeholder="Password" class="rectangle-3-1 userPassword usrNamenPswd"></input> </div> <input id="rememberMe" value="true" name="remember_me" type="checkbox" class="rectangle-5"></input> <input id="accountsfailureUrl" value="https://accounts.o2.co.uk/?checkproduct=true" name="failureUrl" type="hidden"></input> <input type="hidden" name="sendTo" id="myO2Mobile" value="https://accounts.o2.co.uk/?checkproduct=true"></input> <div class="remember-my-username">Remember my user name</div> <button type="submit" class="button mask" id="SignInButton" disabled>Sign in</button> </form> <div class="forgotton-your-usern"><a href="https://accounts.o2.co.uk/resetpassword/selectusername">Forgotten your username and password?</a></div> <div class="register"><a href="https://accounts.o2.co.uk/register">Register</a></div> <div class="myo2-id-container"> <div class="hr-lines"> or </div> <div class="myo2Container"> <h3>Use your Virgin Media O2 ID</h3> <p>If you've linked your Virgin Media and O2 details to create a new Virgin Media O2 ID, sign in with it here. <a href="https://www.virginmedia.com/support/help/linked-virgin-media-o2-id" class="">Find out more</a></p> <div class="align-center"> <a class="button" href="https://accounts.o2.co.uk/openid/vmo2">Sign in with a Virgin Media O2 ID</a> </div> </div> </div> </div>  <div class="mobile-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <div class="my-o-2">My O2</div> <form id="mobileNumberform" method="post"> <div class="username"> <div class="sign-in-to-check-you">Enter your mobile number below and we'll send you a code</div> <input type="text" id="accountsMobile" name="mobile_numbner" maxlength="13" placeholder="" class="rectangle-3 usrName usrNamenPswd"></input> <div class="mobilenum-error "></div> </div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="sendCode">Send code</button> <div class="signin-user"><a href="javascript:void(0);">Sign in with user name and password</a></div> </form> </div>  <div class="otac-login"> <img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="ClosePopup" class="signinPopupClose"> <form id="otacForm" method="post"> <div class="username"> <div class="sign-in-to-check-you otacLoginRow1">We've sent a code to mobile number <span id="submittedMobile"> </span></div> <div class="sign-in-to-check-you otacLoginRow2">If this isn't your mobile number <a href="javascript:void(0);" class="another-number">please try another number</a></div> <div class="sign-in-to-check-you label">Your six digit code</div> <input type="text" id="accountsOtac" name="otac" maxlength="6" placeholder="Enter Code" class="rectangle-3 usrName usrNamenPswd"></input> <div class="otac-error "></div> </div> <input type="hidden" id="verifyUrl" name="verify_url" value="drupal/ajax/custom/otac/verify"></input> <input type="hidden" id="credhandlerURL" name="credhandler_url" value="https://identity.o2.co.uk/redeemotac/phone"></input> <div class="loader2 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> <button type="submit" class="button mask" id="continueOtac">Continue</button> <div class="backToMobileLogin"><a class="another-number" href="javascript:void(0);">Cancel</a></div> <div class="sign-in-to-check-you">If you've not received a code after 10 minutes we can <a href="javascript:void(0);" class="another-code">send you another code</a></div> <div class="loader1 loader hide"><img src="//static-www.o2.co.uk/themes/o2_theme/img/global/tariff/spinner-trans20.gif" alt="Loader"></div> </form> </div> </div> </div> </div> <style> .my-o-2-login-wrapper .myo2-id-container { margin: 0 20px; } .my-o-2-login-wrapper .hr-lines { position: relative; max-width: 500px; margin: 16px auto; text-align: center; line-height: 26px; } .my-o-2-login-wrapper .hr-lines::before { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; left: 0; } .my-o-2-login-wrapper .hr-lines::after { content: " "; height: 1px; width: 130px; background: #102A57; display: block; position: absolute; top: 50%; right: 0; } .my-o-2-login-wrapper .myo2Container { border: 2px solid transparent; border-radius: 6px; background: linear-gradient(to right,#fff,#fff),linear-gradient(to right,#f70000,#081eab); background-clip: padding-box,border-box; background-origin: padding-box,border-box; padding: 20px; } .my-o-2-login-wrapper .myo2Container h3 { color: #000; font-size: 16px; font-weight: 700; line-height: 24px; font-family: Frutiger45,sans-serif; } .my-o-2-login-wrapper .myo2Container p { color: #102A57; padding: 1em 0; } .my-o-2-login-wrapper .myo2Container a, .myo2Container p { font-size: 14px; line-height: 20px; font-family: Frutiger55,sans-serif; } .my-o-2-login-wrapper .myo2Container a { color: #5F2878; text-decoration: underline; } .my-o-2-login-wrapper .myo2Container .align-center { text-align: center; } .my-o-2-login-wrapper .my-o-2-login .myo2Container a.button { border-radius: 8px; background: #0019A5; color: #fff; text-align: center; line-height: 24px; text-decoration: none; padding: 8px 32px; font-family: Frutiger65Bold,sans-serif; margin: 1em 0; font-weight: bold; text-shadow: 0 -1px 1px rgba(0,0,0,0.5); border: none; display: inline-block; width: unset; height: unset; } </style>  </header> <div id="preload-search-icon"></div> </div>  <div id="searchPopup" component-name="searchOverlay" class="nav-overlay hideOverlay" data-qa-searchPopup> <div class="o2-modal-search searchOverlay"> <div class="o2modal-header-search"> <div class="search-form" style="float: left; width: 90%;"> </div> <div class="yxt-close" style="float: right; width: 10%;"><img src="//static-www.o2.co.uk/sites/default/files/global/close_search.png" alt="CloseSearch" class="close-overlay close-overlay-width"></div> </div> <div class="searchListWrap clearfix" data-qa-searchListWrap> <div id="autocomplete"></div> <input type="hidden" name="sp_cs" value="UTF-8" /> </div> <div class="o2modal-body-search"> <div class="heading" data-qa-heading>Top searches </div> <ul class="searchList"> <li> <a href="https://www.o2.co.uk/shop/phones?osr=ts_iphone#sort=content.sorting.featured&page=1&brand=apple" title="iPhone"> iPhone </a> </li> <li> <a href="https://www.o2.co.uk/shop/apple/iphone-15?osr=ts_iPhone15" title="iPhone 15"> iPhone 15 </a> </li> <li> <a href="https://www.o2.co.uk/apple-watch?osr=ts_applewatch" title="Apple Watch"> Apple Watch </a> </li> <li> <a href="https://www.o2.co.uk/shop/brand/samsung?osr=ts_samsung" title="Samsung"> Samsung </a> </li> <li> <a href="https://www.o2.co.uk/ipad?osr=ts_ipad" title="iPad"> iPad </a> </li> </ul> </div> </div> </div>    <div id="basketFalloutPopupStatus" class="basket-fallout-row"> <div class="basket-fallout-wrapper"> <div class="shop basket-fallout-popup basket-popup-newdesign"> <a href="#" class="close-btn"></a> <div class="readyToCheckout">Ready to check out?</div> <p class="copy">You still have items in your basket. Order by midnight for free next working day delivery.</p> <a href="/shop/basket" class="cta basketUrl">Check out now</a> </div> </div> </div>  <script type="text/javascript"> var acquisitionCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/shop\/ajax\/checkoutReminder"; var upgradeCheckoutReminderUrl = "https:\/\/www.o2.co.uk\/upgrade\/ajax\/checkoutReminder" </script> <script type="text/javascript"> var isYextSearchPersonalEnabled = 1; var yext_personal_apikey = "c8fbc8ee9174a0e02ebb95e4d3b21c57"; var yext_personal_experiencekey = "consumer-answers" var yext_personal_experienceversion = "PRODUCTION" var yext_personal_businessId = "3799191" var yext_personal_redirectUrl = "https:\/\/www.o2.co.uk\/searchresult" </script> <script> document.querySelector('body').classList.remove('signed-in'); document.querySelector('body').classList.remove('signed-out'); $(".hideWhenSignedIn.pipe, .signed-out").show(); </script> </div> </div> </div> </div> </div> </section> </div> <div class="portlet-boundary portlet-boundary_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet_ portlet-static portlet-static-end portlet-barebone " id="p_p_id_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet_"> <span id="p_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet"></span> <section class="portlet mb-0 top-content" id="portlet_com_o2_custom_breadcrumb_CustomBreadcrumbPortlet"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <style> .breadCrumbNew .menuCrumbNew li { text-transform: none !important; } </style> <div component-name="breadcrumbs" class="breadCrumbNew"> <div class="navContainer"> <ul class="menuCrumbNew"> <li class="" style="" aria-hidden="true"><a href='https://www.o2.co.uk/help' manual_cm_re="breadcrumb-_-help" class="breadcrumbTab">help</a></li> <li class="" style="" aria-hidden="true"><a href='https://www.o2.co.uk/help/device-and-sim-support' manual_cm_re="breadcrumb-_-device and sim support" class="breadcrumbTab">device and sim support</a></li> <li aria-current="page" class="currentPageTab" style="" aria-hidden="true">phone health check</li> </ul> </div> </div> <script type="text/javascript"> jQuery( document ).ready(function() { setInterval(updateBreadcrumbTab, 1000); }); function updateBreadcrumbTab() { $('.breadcrumbTab').removeAttr("tabindex"); $('.breadcrumbTab').parent().attr("tabindex","-1"); $('.currentPageTab').attr("tabindex","-1"); } </script> </div> </div> </div> </section> </div> <div component-name="template" id="main-content"> <lfr-editable> <div> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-barebone portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_2096_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_2096"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_2096"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-2189210" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="2129512" data-analytics-asset-title="Phone health check curved_header 583231" data-analytics-asset-type="web-content"> <div data-qa-curved-header="" class="containerFullWidth " component="headerTne"> <div class="wrapperly blue-grad"> <div class="background-limiter-2000px"> <img src="" class="background-image" data-min-width-320="/documents/456036/456101/curved-header-xxl-574x2-100720.jpg/7c957e96-0b16-5a65-f8ec-b977d0fa89a6?t=1615797789553" data-min-width-575="/documents/456036/456101/curved-header-xxl-814-100720.jpg/9af8593e-82ea-7eab-491a-d12a4a08859b?t=1615791990785" data-min-width-835="/documents/456036/456101/curved-header-xxl-1100-100720.jpg/54c2098e-b066-9f7f-cb0c-6fcfa86a0417?t=1615791726961" data-min-width-1100="/documents/456036/456101/curved-header-xxl-2000-100720.jpg/6be16601-efa7-5170-6d35-6a952fd5af66?t=1615791318037" alt="curved-header-xxl-2000-100720.jpg" /> <div class="container"> <div class=""> <div class="col-xs-12"> <h1>Phone health check</h1> <p>Help and support</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </lfr-editable> <div class="container"> <div class="row left-nav-page"> <div class="col-md-3 nav-content swap-order "> <div class="portlet-boundary portlet-boundary_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_ portlet-static portlet-static-end portlet-barebone portlet-navigation " id="p_p_id_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF_"> <span id="p_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_ABCDEF"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="nav-content swap-order"> <div class="region region-sidebar-first"> <nav role="navigation" id="block-leftsidebarmenu-3" data-block-plugin-id="menu_block:left-sidebar-menu"> <div component-name="navLeft"> <div class="module navleft"> <nav> <ul class=""> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support" class='dropdown-toggle is-active' data-drupal-link-system-path="node/406">Device and sim support <span class="hover-down"></span></a> <ul class=""> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim" class='dropdown-toggle' data-drupal-link-system-path="node/406">Activating and help with your sim<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support/apple-watch" class='dropdown-toggle' data-drupal-link-system-path="node/406">Apple Watch<span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery" class='dropdown-toggle' data-drupal-link-system-path="node/406">Collection and delivery<span class="hover-down"></span></a> </li> <li 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data-drupal-link-system-path="node/406">Account and billing <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/apps" class='dropdown-toggle' data-drupal-link-system-path="node/406">Apps <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/safety-and-security" class='dropdown-toggle' data-drupal-link-system-path="node/406">Safety and Security <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/volt-virgin-media-o2" class='dropdown-toggle' data-drupal-link-system-path="node/406">Help with Volt from Virgin Media and O2 <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/virgin-mobile-to-o2" class='dropdown-toggle' data-drupal-link-system-path="node/406">Virgin Mobile to O2 <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/help/pay-monthly/offers-explained" class='dropdown-toggle' data-drupal-link-system-path="node/406">iPhone offers explained <span class="hover-down"></span></a> </li> <li class="expanded dropdown"> <a href="https://www.o2.co.uk/access-for-all" class='dropdown-toggle' data-drupal-link-system-path="node/406">Access for all <span class="hover-down"></span></a> </li> </ul> </nav> </div> </div> </nav> </div> </div> </div> </div> </div> </section> </div> </div> <div class="col-md-9"> <section id="content" style="" class="help-navigation-pages"> <h1 class="hide-accessible">Phone Health Check | Help & Support | O2</h1> <div component-name="template" class=""> <div class="layout-content portlet-layout" id="main-content" role="main"> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-fvpq" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qoWxcSiPz8W8_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qoWxcSiPz8W8"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qoWxcSiPz8W8"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-2189262" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="2129534" data-analytics-asset-title="Phone Health Check textarea 100051" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container no-padding"> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <h2>Phone Health Checklist</h2> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-hfxa" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_CuUzmGLEFT5X_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_CuUzmGLEFT5X"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_CuUzmGLEFT5X"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-2189281" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="2129555" data-analytics-asset-title="media 490831" data-analytics-asset-type="web-content"> <div component-name="mediaM" class=""> <div class="module media-m transparent centre"> <div class="module-body"> <div class="video-holder"> <div class="video-embed-field-provider-youtube video-embed-field-responsive-video form-group"> <iframe width="854" height="480" frameborder="0" allowfullscreen src="https://www.youtube.com/embed//embed/videoseries?list=PLODKBJUL0V8shhdikKHLR-Udk4QHmQ_5i"></iframe> </div> </div> </div> </div> </div> <script> $( document ).ready(function() { $('[component="Background"] .centre').closest('[component-name="mediaM"]').addClass('centerAlign'); }); </script> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-fydg" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_XtyGvld8iGNM_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_XtyGvld8iGNM"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_XtyGvld8iGNM"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-2189245" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="2129577" data-analytics-asset-title="Phone Health Check textarea 490836" data-analytics-asset-type="web-content"> <div component-name="textarea" id="" class="content"> <div class="default-content-container no-padding"> <div class=" col-xs-12 col-sm-12 col-md-12 col-lg-12 textarea-component" id="main-content-without-leftnav"> <p> </p> <h3>1. Buy a good case and screen protector</h3> <p>That way your phone can handle accidental drops and dusty pockets without fear.</p> <h3>2. Keep your phone dry</h3> <p>Beware steamy bathrooms and wet raincoat pockets. Moisture can get into your phone and erode its parts – you may not even know for months. And water damage isn’t covered by your warranty.</p> <h3>3. Install updates</h3> <p>Updates often fix bugs and help keep your phone secure. Keep an eye out for update notifications so you can stay on top of it.</p> <h3>4. Back up regularly</h3> <p>Contacts. Messages. Photos. Back it all up whenever you can, in case your phone ever goes missing or faulty. Got cloud storage? Make use of it. It can do back- ups automatically and free up memory.</p> <h3>5. Avoid the heat</h3> <p>Steer clear of hot things like radiators and hot places like car dashboards. Most batteries don’t like extremes either, hot or cold, so aim for room temperature.</p> <h3>6. Use quality chargers</h3> <p>That charger that came with your phone, use it. It’s the one you can trust to look after your device properly. If you ever need a replacement, make sure you get one from a reputable supplier.</p> <h3>7. Turn it off now and then</h3> <p>Restarting your phone once a week will refresh its settings and kill unnecessary background tasks that clog memory. Plus phones often run clean-up tasks on start-up.</p> <h3>8. Keep some storage free</h3> <p>This can make a difference to the overall performance of your phone. If storage is getting tight, delete apps, photos or files you don’t need.</p> <h3>9. Run built in maintenance</h3> <p>If you’ve got a device maintenance feature, give it a run from time to time. It’s a good way to clean out clutter that you won’t know is there.</p> <h3>10. Don’t use battery apps</h3> <p>They may sound like the answer to your power-shortage problems, but often they’re no help at all. Installing them can slow your phone down.</p> <p> </p> <p>Need help with your phone? Pop into an O2 store and chat to one of the team</p> <p>Getting a phone for your youngster? <a href="https://www.o2.co.uk/help/nspcc">Get advice for keeping them safe online</a>.</p> </div> </div> </div> <input type="hidden" id="bannertitle" value=""> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-guca" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_nyUlt2OKPNIo_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_nyUlt2OKPNIo"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_nyUlt2OKPNIo"> <div 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class="">No</a> </span> <p class="voting-result"> Thank you for sending your feedback. </p> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-12"> <div id="fragment-0-ifhx" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_n9vERT9mkzq3_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_n9vERT9mkzq3"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_n9vERT9mkzq3"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728337" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715596" data-analytics-asset-title="HelpSupportPromosblock Can't find what you're looking for? label 1951" data-analytics-asset-type="web-content"> <div component-name="labelXXL" class="{{ outer_div_class }}" id=""> <div class="module label-xxl label-id {{ inner_div_class }}"> <h2>Can't find what you're looking for?</h2> <div class="line" aria-hidden="true"></div> </div> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-glkk" > <div class="portlet-boundary 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data-analytics-asset-title="HelpSupportPromosblock Need help with your device? promo 1991" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-need-help-with-your-device?="" class="" id=""> <div id="promoM-1928886538" class="module promo short light videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/help/phones-sims-and-devices" title="Go to help" target="" manual_cm_re="promoMShort-_-row_col-_-Need help with your device?" class=""> <img src="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574x2-250823.jpg/bc4efea6-cd97-fa55-60bc-655b7ecbc6c7?t=1716383074543" data-min-width-320="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574-250823.jpg/3f72c7aa-0be4-4ea1-9ff9-8068f2643174?t=1716383074301" data-min-width-575="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-814-250823.jpg/b2e559bb-90be-d070-3c4f-784c097fca22?t=1716383074764" data-min-width-835="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978" data-min-width-1100="/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978" data-init-response="" style="display:none;" id="promoComponentImage" alt="Man looking down at phone"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>Need help with your device? </h3> <p> Take a look at our useful self-help guide. </p> <p class="product-cta">Go to help</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-1928886538 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-574x2-250823.jpg/bc4efea6-cd97-fa55-60bc-655b7ecbc6c7?t=1716383074543"); } @media screen and (min-width:575px){ .no-js #promoM-1928886538 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-814-250823.jpg/b2e559bb-90be-d070-3c4f-784c097fca22?t=1716383074764"); } } @media screen and (min-width:815px){ .no-js #promoM-1928886538 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978"); } } @media screen and (min-width:1100px){ .no-js #promoM-1928886538 img{ content: url("/documents/456036/10823665/BAU-44074-O2BrandRefresh-Update-creative-NeedHelpWithYourDevice-promo-m-short-1100-250823.jpg/f5c90183-9345-d93c-e912-35a5280a6836?t=1716383074978"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> <div id="fragment-0-ajgn" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ljcBzcdULCKy_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ljcBzcdULCKy"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_ljcBzcdULCKy"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728309" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715642" data-analytics-asset-title="HelpSupportPromosblock My O2 promo 1996" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-my-o2="" class="" id=""> <div id="promoM-558744569" class="module promo short light last-item videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/myo2" title="Go to My O2 " target="" manual_cm_re="promoMShort-_-row_col-_-My O2" class=""> <img src="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-574x2-250823.jpg/54d48e90-f349-3f8d-6b52-552f9f5fe1ee?t=1716383185730" data-min-width-320="/documents/1106106/10571490/promo-m-short-574x2-240424+%281%29.jpg/bff9ea92-76fd-7e5c-536c-ad726b3106ab?t=1713963474238" data-min-width-575="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-814-250823.jpg/1524938e-7000-cd84-58f9-148c195334a2?t=1716383185932" data-min-width-835="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291" data-min-width-1100="/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291" data-init-response="" style="display:none;" id="promoComponentImage" alt="My O2 app on phones screens"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>My O2 </h3> <p> Track your usage, check your bills, upgrade and more. </p> <p class="product-cta">Go to My O2 </p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-558744569 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-574x2-250823.jpg/54d48e90-f349-3f8d-6b52-552f9f5fe1ee?t=1716383185730"); } @media screen and (min-width:575px){ .no-js #promoM-558744569 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-814-250823.jpg/1524938e-7000-cd84-58f9-148c195334a2?t=1716383185932"); } } @media screen and (min-width:815px){ .no-js #promoM-558744569 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291"); } } @media screen and (min-width:1100px){ .no-js #promoM-558744569 img{ content: url("/documents/456036/10823826/BAU-44074-O2BrandRefresh-Update-creative-VisitMyO2-promo-m-short-1100-250823.jpg/93357a14-8081-6b01-2d4a-d437845d430b?t=1716383185291"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> <section class="bg-" style=""> <div class="container px-3 py-3"> <div class="row "> <div class="col-md-6"> <div id="fragment-0-uadw" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qUkl9jG1t6ib_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qUkl9jG1t6ib"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_qUkl9jG1t6ib"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728350" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715942" data-analytics-asset-title="CommunityO2promoxxlshort O2 Community promo 571216" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-o2-community="" class="" id=""> <div id="promoM-1637993590" class="module promo short light videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="https://community.o2.co.uk/" title="Find out more" target="" manual_cm_re="promoMShort-_-row_col-_-O2 Community" class=""> <img src="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574x2-250823.jpg/fa2043ef-7013-b3cb-6b0a-ef4dff9d6db4?t=1716383116196" data-min-width-320="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574-250823.jpg/388561fd-ec2d-99c2-3883-ca473483c597?t=1716383115981" data-min-width-575="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-814-250823.jpg/6e4b1459-4325-aa85-bfd7-62a78e9c29ba?t=1716383116406" data-min-width-835="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720" data-min-width-1100="/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720" data-init-response="" style="display:none;" id="promoComponentImage" alt="o2 icon"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>O2 Community </h3> <p> Get help and chat to other customers in the O2 Community. </p> <p class="product-cta">Find out more</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-1637993590 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-574x2-250823.jpg/fa2043ef-7013-b3cb-6b0a-ef4dff9d6db4?t=1716383116196"); } @media screen and (min-width:575px){ .no-js #promoM-1637993590 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-814-250823.jpg/6e4b1459-4325-aa85-bfd7-62a78e9c29ba?t=1716383116406"); } } @media screen and (min-width:815px){ .no-js #promoM-1637993590 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720"); } } @media screen and (min-width:1100px){ .no-js #promoM-1637993590 img{ content: url("/documents/456036/10823716/BAU-44074-O2BrandRefresh-Update-creative-O2Community-promo-m-short-1100-250823.jpg/60161fc9-8a75-a7e7-b409-e280f9d615e9?t=1716383115720"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="col-md-6"> <div id="fragment-0-gtjs" > <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_H9ri45I0CTog_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_H9ri45I0CTog"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_H9ri45I0CTog"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1728294" data-fragments-editor-item-type="fragments-editor-mapped-item"> <div class="journal-content-article " data-analytics-asset-id="1715966" data-analytics-asset-title="CommunityO2promoxxlshort Still need help? promo 603541" data-analytics-asset-type="web-content"> <div component-name="promoM" data-qa-component-name-promom-still-need-help?="" class="" id=""> <div id="promoM-11856437" class="module promo short light last-item videoPromo genericPromo"> <video autoplay="" muted loop="" id="hrd-promo-video" poster="" data-poster-bp1="" data-poster-dd="" data-poster-bp2="" data-poster-bp3="" data-poster-bp5="" style=""> <source src="" type="video/mp4" data-min-width-mobile="" data-min-width-dd="" data-min-width-bp2="" data-min-width-bp3="" data-min-width-bp5=""> </video> <a href="/contactus" title="Contact us" target="" manual_cm_re="promoMShort-_-row_col-_-Still need help?" class=""> <img src="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574x2-210524.jpg/198bf240-e708-4271-ed02-7211318de3a9?t=1716383147795" data-min-width-320="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574-210524.jpg/ef030363-0e59-2cf6-3332-a035b23389cf?t=1716383147525" data-min-width-575="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-814-210524.jpg/71046f2c-c02f-ddf3-7336-b21a477bae6b?t=1716383148065" data-min-width-835="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299" data-min-width-1100="/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299" data-init-response="" style="display:none;" id="promoComponentImage" alt="Person from an O2 store"> <div class="module-body"> <div class=" info" data-qa-promo-info=""> <h3>Still need help? </h3> <p> Find the best way to get in touch. </p> <p class="product-cta">Contact us</p> </div> </div> </a> </div> </div> <style type="text/css"> .no-js #promoM-11856437 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-574x2-210524.jpg/198bf240-e708-4271-ed02-7211318de3a9?t=1716383147795"); } @media screen and (min-width:575px){ .no-js #promoM-11856437 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-814-210524.jpg/71046f2c-c02f-ddf3-7336-b21a477bae6b?t=1716383148065"); } } @media screen and (min-width:815px){ .no-js #promoM-11856437 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299"); } } @media screen and (min-width:1100px){ .no-js #promoM-11856437 img{ content: url("/documents/456036/10823767/BAU-44074-O2BrandRefresh-Update-creative-StillNeedHelp-promo-m-short-1100-210524.jpg/db83b4cf-4a43-30c0-1288-f862b9ddde5e?t=1716383148299"); } } </style> </div> </div> </div> </div> </div> </section> </div> </div> </div> </div> </div> </section> </div> <form action="#" class="hide" id="hrefFm" method="post" name="hrefFm" aria-hidden="true"><span></span><button hidden type="submit"/>Hidden</button></form> </div> </section> </div> </div> </div> </div> <div class="portlet-boundary portlet-boundary_com_liferay_journal_content_web_portlet_JournalContentPortlet_ portlet-static portlet-static-end portlet-barebone portlet-journal-content " id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_o2footerpersonalcontentinstance_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_o2footerpersonalcontentinstance"></span> <section class="portlet mb-0 top-content" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_o2footerpersonalcontentinstance"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="172001-1106105" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="846604" data-analytics-asset-title="personal-footer-latest" data-analytics-asset-type="web-content"> <div component-name="footer"> <footer> <div id="o2-footer"> <div class ="global-navigation-grid"> <div class="container"> <div class="row"><div class="o2-footer-primary footer-hidden tablet-show tablet-pro-show desktop-show"> <div class="in-liner col-sm-offset-0 col-sm-3 col-md-offset-1 col-md-3 col-lg-3 col-lg-offset-1"> <div class="menu-list menu-activity"> <div id="block-personal-footer-most-popular" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <div data-contextual-id="block:block=personal_footer_most_popular:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="i6tXEDjD-lPfG3ISQUQUJVlP15TwKyohqUD-6q6UApY"></div> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/find-a-store%402x_0.png" alt="Find a store" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Find a store-_-na" href="https://stores.o2.co.uk/">Find a store</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/check-network%402x_0.png" alt="Check our network" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Check our network-_-na" href="https://www.o2.co.uk/coveragechecker">Check our network</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/my-o2%402x_0.png" alt="Sign in to My O2" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Sign in to My O2-_-na" href="https://accounts.o2.co.uk/auth">Sign in to My O2</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/track-order%402x.png" alt="Track my order" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Track my order-_-na" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order">Track my order</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/search%402x_0.png" alt="Search" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Search-_-na" href="https://www.o2.co.uk/searchresult?view=html&q1=top&x1=page_type&q=">Search</a> </dd> </div> </div> </div> <div class="in-liner col-sm-offset-0 col-sm-2 col-md-offset-0 col-md-3 col-lg-3"> <div class="menu-list menu-popular"> <div id="block-personal-footer-about-o2" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Popular in shop</dt> <div data-contextual-id="block:block=personal_footer_about_o2:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="CnibPr9pvojt0E22uPqytwzcgJx1sPPUP-a3TfxV9K4"></div> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16 Pro Max-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro-max">iPhone 16 Pro Max</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_- iPhone 16 Pro-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro"> iPhone 16 Pro</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16">iPhone 16</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple Watch Series 10-_-na" href="https://www.o2.co.uk/shop/apple/watch-series-10-titanium">Apple Watch Series 10</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple iPad Pro 13 inch M4-_-na" href="https://www.o2.co.uk/shop/apple/ipad-pro-13-inch-m4">Apple iPad Pro 13 inch M4</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy S24 Ultra-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-s24-ultra-5g">Samsung Galaxy S24 Ultra</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy S24-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-s24-5g">Samsung Galaxy S24</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy Z Flip6-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-z-flip6-5g">Samsung Galaxy Z Flip6</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Google Pixel 9 Pro XL-_-na" href="https://www.o2.co.uk/shop/google/pixel-9-pro-xl">Google Pixel 9 Pro XL</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Google Pixel 9 Pro-_-na" href="https://www.o2.co.uk/shop/google/pixel-9-pro">Google Pixel 9 Pro</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Virgin Media broadband deals-_-na" href="https://www.virginmedia.com/broadband">Virgin Media broadband deals</a> </dd> </div> </div> </div><div class="in-liner col-sm-offset-0 col-sm-3 col-md-offset-0 col-md-3 col-lg-3"> <div class="menu-list menu-help-support"> <div id="block-personal-footer-help-and-support" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Help and support</dt> <div data-contextual-id="block:block=personal_footer_help_and_support:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="_zJwLmbgzaKo4ix6vR9l3fAJgBp9SabRFAcKdF460Go"></div> <dd> <a manual_cm_re="Footerlink-_-Help home-_-na" href="https://www.o2.co.uk/help">Help home</a> </dd> <dd> <a manual_cm_re="Footerlink-_-Contact us-_-na" href="https://www.o2.co.uk/contactus">Contact us</a> </dd> <dd> <a manual_cm_re="Footerlink-_-My O2-_-na" href="https://www.o2.co.uk/myo2">My O2</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Collection and delivery-_-na" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery">Collection and delivery</a> </dd> </div> </div> <div class="menu-list menu-shop"> <div id="block-personal-footer-follow-us" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Shop</dt> <div data-contextual-id="block:block=personal_footer_follow_us:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="v5HqT_CEx8n3Gq5-70tbI-Ofic7hQgUFPpLFLxDlydg"></div> <dd class=""> <a manual_cm_re="Footerlink-_-Phones-_-na" href="https://www.o2.co.uk/shop/phones">Phones</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Tablets-_-na" href="https://www.o2.co.uk/shop/tablets">Tablets</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Pay Monthly Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals">Pay Monthly Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Pay As You Go Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go">Pay As You Go Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Virgin Media O2 Joint Venture-_-na" href="https://www.virginmediao2.co.uk/">Virgin Media O2 Joint Venture</a> </dd> </div> </div></div></div><div class="o2-footer-primary footer-hidden mobile-show"><div class="in-liner col-xs-6"> <div class="menu-list menu-activity"> <div id="block-personal-footer-most-popular" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <div data-contextual-id="block:block=personal_footer_most_popular:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="i6tXEDjD-lPfG3ISQUQUJVlP15TwKyohqUD-6q6UApY"></div> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/find-a-store%402x_0.png" alt="Find a store" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Find a store-_-na" href="https://stores.o2.co.uk/">Find a store</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/check-network%402x_0.png" alt="Check our network" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Check our network-_-na" href="https://www.o2.co.uk/coveragechecker">Check our network</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/my-o2%402x_0.png" alt="Sign in to My O2" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Sign in to My O2-_-na" href="https://accounts.o2.co.uk/auth">Sign in to My O2</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/track-order%402x.png" alt="Track my order" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Track my order-_-na" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order">Track my order</a> </dd> <dd class=""> <img src="//static-www.o2.co.uk/sites/default/files/menu_images/search%402x_0.png" alt="Search" width = "32" height ="32"></img> <a manual_cm_re="Footerlink-_-Search-_-na" href="https://www.o2.co.uk/searchresult?view=html&q1=top&x1=page_type&q=">Search</a> </dd> </div> </div> </div><div class="in-liner col-xs-6"> <div class="menu-list menu-help-support"> <div id="block-personal-footer-help-and-support" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Help and support</dt> <div data-contextual-id="block:block=personal_footer_help_and_support:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="_zJwLmbgzaKo4ix6vR9l3fAJgBp9SabRFAcKdF460Go"></div> <dd> <a manual_cm_re="Footerlink-_-Help home-_-na" href="https://www.o2.co.uk/help">Help home</a> </dd> <dd> <a manual_cm_re="Footerlink-_-Contact us-_-na" href="https://www.o2.co.uk/contactus">Contact us</a> </dd> <dd> <a manual_cm_re="Footerlink-_-My O2-_-na" href="https://www.o2.co.uk/myo2">My O2</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Collection and delivery-_-na" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery">Collection and delivery</a> </dd> </div> </div> </div><div class="in-liner col-xs-6"><div class="menu-list menu-popular"> <div id="block-personal-footer-about-o2" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Popular in shop</dt> <div data-contextual-id="block:block=personal_footer_about_o2:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="CnibPr9pvojt0E22uPqytwzcgJx1sPPUP-a3TfxV9K4"></div> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16 Pro Max-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro-max">iPhone 16 Pro Max</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_- iPhone 16 Pro-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16-pro"> iPhone 16 Pro</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-iPhone 16-_-na" href="https://www.o2.co.uk/shop/apple/iphone-16">iPhone 16</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple Watch Series 10-_-na" href="https://www.o2.co.uk/shop/apple/watch-series-10-titanium">Apple Watch Series 10</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Apple iPad Pro 13 inch M4-_-na" href="https://www.o2.co.uk/shop/apple/ipad-pro-13-inch-m4">Apple iPad Pro 13 inch M4</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy S24 Ultra-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-s24-ultra-5g">Samsung Galaxy S24 Ultra</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy S24-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-s24-5g">Samsung Galaxy S24</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Samsung Galaxy Z Flip6-_-na" href="https://www.o2.co.uk/shop/samsung/galaxy-z-flip6-5g">Samsung Galaxy Z Flip6</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Google Pixel 9 Pro XL-_-na" href="https://www.o2.co.uk/shop/google/pixel-9-pro-xl">Google Pixel 9 Pro XL</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Google Pixel 9 Pro-_-na" href="https://www.o2.co.uk/shop/google/pixel-9-pro">Google Pixel 9 Pro</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Virgin Media broadband deals-_-na" href="https://www.virginmedia.com/broadband">Virgin Media broadband deals</a> </dd> </div> </div><div class="menu-list menu-shop"> <div id="block-personal-footer-follow-us" class="contextual-region block block-menu-block block-menu-blockpersonal-footer-menu" data-block-plugin-id="menu_block:personal-footer-menu"> <dt>Shop</dt> <div data-contextual-id="block:block=personal_footer_follow_us:langcode=en|menu:menu=personal-footer-menu:langcode=en" data-contextual-token="v5HqT_CEx8n3Gq5-70tbI-Ofic7hQgUFPpLFLxDlydg"></div> <dd class=""> <a manual_cm_re="Footerlink-_-Phones-_-na" href="https://www.o2.co.uk/shop/phones">Phones</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Tablets-_-na" href="https://www.o2.co.uk/shop/tablets">Tablets</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Pay Monthly Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals">Pay Monthly Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Pay As You Go Sim-_-na" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go">Pay As You Go Sim</a> </dd> <dd class=""> <a manual_cm_re="Footerlink-_-Virgin Media O2 Joint Venture-_-na" href="https://www.virginmediao2.co.uk/">Virgin Media O2 Joint Venture</a> </dd> </div> </div></div></div><div class="o2-footer-secondary"><div class="in-liner menu-social col-xs-6 col-sm-offset-0 col-sm-5 col-md-offset-1 col-md-8 col-lg-offset-1 col-lg-11"> <div class="menu-list menu-social-item"> <div class="region region-footer-social"> <nav role="navigation" aria-labelledby="block-personalsocialfootermenu-menu" id="block-personalsocialfootermenu" class="contextual-region" data-block-plugin-id="menu_block:personal-social-footer-menu"> <h2 class="visually-hidden" id="block-personalsocialfootermenu-menu">Personal Social Footer Menu</h2> <div data-contextual-id="block:block=personalsocialfootermenu:langcode=en|menu:menu=personal-social-footer-menu:langcode=en" 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height ="24"></img> </a> </dd> </nav> </div> </div> </div><div class="in-liner menu-about-o2 col-xs-6 col-sm-offset-0 col-sm-5 col-md-offset-1 col-md-8 col-lg-offset-1 col-lg-11"> <div class="menu-list menu-about-o2-item"> <div class="region region-footer-about-o2"> <nav role="navigation" aria-labelledby="block-personalabouto2footermenu-menu" id="block-personalabouto2footermenu" class="contextual-region" data-block-plugin-id="menu_block:personal-abouto2-footer-menu"> <h2 class="visually-hidden" id="block-personalabouto2footermenu-menu">Personal AboutO2 Footer Menu</h2> <div data-contextual-id="block:block=personalabouto2footermenu:langcode=en|menu:menu=personal-abouto2-footer-menu:langcode=en" data-contextual-token="cbL-w2o5RBW_HNQhr-wAfE0e973V4cd8ajk65_TOxFk"></div> <ul class="secondary-footerlink"> <li> <a manual_cm_re="Footerlink-_-About O2-_-na" href="https://www.o2.co.uk/abouto2">About O2</a> <span class="menu-pipe">|</span> </li> <li> <a manual_cm_re="Footerlink-_-Better Connections Plan-_-na" href="https://www.o2.co.uk/better-connections-plan">Better Connections Plan</a> <span class="menu-pipe">|</span> </li> <li> <a manual_cm_re="Footerlink-_-Careers-_-na" href="https://o2careers.co.uk/">Careers</a> <span class="menu-pipe">|</span> </li> <li> <a manual_cm_re="Footerlink-_-News & PR-_-na" href="https://news.virginmediao2.co.uk/">News & PR</a> <span class="menu-pipe">|</span> </li> <li> <a manual_cm_re="Footerlink-_-Sponsorship-_-na" href="https://www.o2.co.uk/sponsorship">Sponsorship</a> <span class="menu-pipe">|</span> </li> <li> <a manual_cm_re="Footerlink-_-Virgin Media and O2-_-na" href="https://www.o2.co.uk/virgin-media-o2">Virgin Media and O2</a> </li> </ul> </nav> </div> </div> </div><div class="in-liner menu-copyright-logo col-sm-2 col-md-3 footer-hidden tablet-show tablet-pro-show"> <div class="menu-list menu-copyright-logo-item"> <div class="region region-footer-copyright-logo"> <section data-quickedit-entity-id="block_content/2276" id="block-copyrightlogoblock" class="contextual-region block block-block-content block-block-content8d6ddcc7-89ad-4eda-be74-db8d3ec30428 clearfix" data-block-plugin-id="block_content:8d6ddcc7-89ad-4eda-be74-db8d3ec30428"> <div data-contextual-id="block:block=copyrightlogoblock:langcode=en|block_content:block_content=2276:changed=1644370713&langcode=en" data-contextual-token="O4P89J4tEkz-pJljqb2agv3OZi1mtigt36YTSTO3bTg"></div>  </section> </div> </div> </div><div class="in-liner menu-legal col-xs-6 col-sm-offset-0 col-sm-7 col-md-offset-1 col-md-10 col-lg-offset-1 col-lg-6"> <div class="menu-list menu-legal-item"> <div class="region region-footer-legal-menu"> <nav role="navigation" aria-labelledby="block-personallegalmenu-menu" id="block-personallegalmenu" class="contextual-region" data-block-plugin-id="menu_block:personal-legal-menu"> <h2 class="visually-hidden" id="block-personallegalmenu-menu">Personal Legal Menu</h2> <div 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data-block-plugin-id="block_content:093975b7-0f16-4eb9-8830-598987c1bb25"> <div data-contextual-id="block:block=footertext_2:langcode=en|block_content:block_content=2:changed=1481089405&langcode=en" data-contextual-token="ujxYGZQU7LtIjFeZeU1BAkZApsiBErW3xAzWvqEuANA"></div> <div class="telefonica-footerLegal"> <p>In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)</p> </div> </section> </div> </div> </div><div class="in-liner menu-copyright-logo col-xs-6 footer-hidden mobile-show"> <div class="menu-list menu-copyright-logo-item"> <div class="region region-footer-copyright-logo"> <section data-quickedit-entity-id="block_content/2276" id="block-copyrightlogoblock" class="contextual-region block block-block-content block-block-content8d6ddcc7-89ad-4eda-be74-db8d3ec30428 clearfix" data-block-plugin-id="block_content:8d6ddcc7-89ad-4eda-be74-db8d3ec30428"> <div data-contextual-id="block:block=copyrightlogoblock:langcode=en|block_content:block_content=2276:changed=1644370713&langcode=en" data-contextual-token="O4P89J4tEkz-pJljqb2agv3OZi1mtigt36YTSTO3bTg"></div>  </section> </div> </div> </div></div></div> </div> </div> </div> </footer> </div> </div> </div> </div> </div> </div> </section> </div> <link class="lfr-css-file" href="https://www.o2.co.uk/documents/456036/1060900/style.css/ae8bce7a-1e8b-8fb6-a203-11a55d1e05a5?t=1632831274800" rel="stylesheet" type="text/css" /> <script type="text/javascript"> // <![CDATA[ Liferay.BrowserSelectors.run(); // ]]> </script> <script type="text/javascript"> // <![CDATA[ Liferay.currentURL = '\x2fweb\x2fo2static\x2fhelp\x2fdevice-and-sim-support\x2fphone-health-check'; Liferay.currentURLEncoded = '\x252Fweb\x252Fo2static\x252Fhelp\x252Fdevice-and-sim-support\x252Fphone-health-check'; // ]]> </script> <script type="text/javascript"> // <![CDATA[ // ]]> </script> <script type="text/javascript"> // <![CDATA[ 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});AUI().use('liferay-menu', 'liferay-notice', 'aui-base', 'liferay-session', 'liferay-poller', function(A) {(function() {var $ = AUI.$;var _ = AUI._; if (A.UA.mobile) { Liferay.Util.addInputCancel(); } })();(function() {var $ = AUI.$;var _ = AUI._; new Liferay.Menu(); var liferayNotices = Liferay.Data.notices; for (var i = 1; i < liferayNotices.length; i++) { new Liferay.Notice(liferayNotices[i]); } })();(function() {var $ = AUI.$;var _ = AUI._; Liferay.Session = new Liferay.SessionBase( { autoExtend: true, redirectOnExpire: false, redirectUrl: 'https\x3a\x2f\x2fwww\x2eo2\x2eco\x2euk\x2fweb\x2fguest', sessionLength: 900, sessionTimeoutOffset: 70, warningLength: 0 } ); })();}); // ]]> </script> <link data-senna-track="temporary" href="/o/product-navigation-product-menu-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778092000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/portal-search-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663777956000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/com.liferay.product.navigation.user.personal.bar.web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778092000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/segments-experiment-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778262000" rel="stylesheet" type="text/css" /> <link data-senna-track="temporary" href="/o/staging-bar-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663778034000" rel="stylesheet" type="text/css" /> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging_branch.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <script data-senna-track="permanent" src="/o/staging-bar-web/js/staging_version.js?browserId=ie&minifierType=js&languageId=en_GB&t=1663778034000" type="text/javascript"></script> <link data-senna-track="temporary" href="/o/site-navigation-menu-web/css/main.css?browserId=ie&themeId=o2theme_WAR_o2theme&minifierType=css&languageId=en_GB&t=1663777938000" rel="stylesheet" type="text/css" /> <script src="https://www.o2.co.uk/o/o2-theme/js/main.js?browserId=ie&minifierType=js&languageId=en_GB&t=1731526648000" type="text/javascript"></script> <script type="text/javascript"> // <![CDATA[ AUI().use( 'aui-base', function(A) { var frameElement = window.frameElement; if (frameElement && frameElement.getAttribute('id') === 'simulationDeviceIframe') { A.getBody().addClass('lfr-has-simulation-panel'); } } ); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('frontend-js-tooltip-support-web@2.0.5/index', function(frontendJsTooltipSupportWeb205Index) { (function(){ var TooltipSupport = frontendJsTooltipSupportWeb205Index; (function() { try { TooltipSupport.default() } catch (err) { console.error(err); } })();})(); }); // ]]> </script> </body> </html>

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