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"/><script src="/_next/static/chunks/polyfills-78c92fac7aa8fdd8.js" noModule=""></script></head><body><div class="o2-rebrand-theme_host__IDWOJ dynamo-dynamic-page_page__qqduP"><header><div class="section_section__92VX7 section_section--vertical-rhythm-xs__QJOVx"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="topbar_mega-menu-topbar__NCIYT"><div class="topbar_mega-menu-topbar__list-item--hidden__bLGTb"><a class="anchor_anchor__9lsw0 anchor_anchor--color-dark__W_nwy anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk"><span class="anchor_anchor__text__mldTb">Personal</span></a><span class="text_type__v30N3 text_type--size-T200__WBGSL"> | </span><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ" href="https://www.o2.co.uk/business"><span class="anchor_anchor__text__mldTb">Business</span></a></div><div><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ" 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href="https://www.o2.co.uk/international"><span class="anchor_anchor__text__mldTb">International</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/topup"><span class="anchor_anchor__text__mldTb">Top-up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/essential-plan"><span class="anchor_anchor__text__mldTb">Essential Plan</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Accessories and more</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/shop/accessories"><span class="anchor_anchor__text__mldTb">Tech and accessories</span></a></li><li><a class="anchor_anchor__9lsw0 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anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/shop/phones?brand=HONOR&cnd=new"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="137" height="32" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0 2x" src="https://a.storyblok.com/f/253875/137x32/1a6ca9cc87/bau-44171-projecthalo-navchanges-nav-bar-portal-page-110724-110724.jpg/m/384x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" 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class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb">Why O2</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Flexibility</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/o2-switch-up"><span class="anchor_anchor__text__mldTb">O2 Switch up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/custom-plans"><span class="anchor_anchor__text__mldTb">O2 custom plans</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/multisave"><span class="anchor_anchor__text__mldTb">Multisave</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2recycle.co.uk/"><span class="anchor_anchor__text__mldTb">O2 Recycle</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Click and collect</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Perks</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/extras"><span class="anchor_anchor__text__mldTb">O2 Extras</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/virgin-media-o2"><span class="anchor_anchor__text__mldTb">Volt</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://priority.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Priority tickets and offers</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/sponsorship/our-venues"><span class="anchor_anchor__text__mldTb">Perks at O2 venues</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://payandgorewards.o2.co.uk/web/o2"><span class="anchor_anchor__text__mldTb">Pay As You Go Rewards</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Services</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/myo2"><span class="anchor_anchor__text__mldTb">Manage your account</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/online-safety"><span class="anchor_anchor__text__mldTb">Keeping kids safe online</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/inspiration"><span class="anchor_anchor__text__mldTb">Ideas and Inspiration</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Connected</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/coveragechecker"><span class="anchor_anchor__text__mldTb">Coverage checker</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/network-coverage"><span class="anchor_anchor__text__mldTb">Network coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb">5G coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/connectivity/free-wifi"><span class="anchor_anchor__text__mldTb">O2 WiFi</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/international/using-your-phone-abroad"><span class="anchor_anchor__text__mldTb">Using your phone abroad</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/82fe1f3bf9/5g-why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">Are you ready for 5G?</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Check coverage<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="205" height="95" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/205x95/3f823e8cc7/why-o2-thumbnail-dark-230724.jpg/m/640x0"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">See all the reasons to choose O2</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T200__WBGSL">Why join O2?<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="6d6cedc2-2b9f-4a8d-b4f9-a978f8cb5c0e"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-category-trigger="true" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Top queries</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order"><span class="anchor_anchor__text__mldTb">Track my order</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim"><span class="anchor_anchor__text__mldTb">Sim card</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/pay-as-you-go/topping-up"><span class="anchor_anchor__text__mldTb">Top-up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/personal-hotspot"><span class="anchor_anchor__text__mldTb">Personal hotspot</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Collection and delivery</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Device help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/phones-sims-and-devices"><span class="anchor_anchor__text__mldTb">How to use your device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/auth?"><span class="anchor_anchor__text__mldTb">Faulty device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/digital-services/phone-health-check"><span class="anchor_anchor__text__mldTb">Device health check</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device"><span class="anchor_anchor__text__mldTb">Lost or stolen</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device"><span class="anchor_anchor__text__mldTb">Check O2 community</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Managing your account</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://accounts.o2.co.uk/"><span class="anchor_anchor__text__mldTb">My O2</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/understanding-your-bill"><span class="anchor_anchor__text__mldTb">Your bill</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/how-to-pay"><span class="anchor_anchor__text__mldTb">Payments</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help/account-and-billing/premium-service-checker"><span class="anchor_anchor__text__mldTb">Premium charges</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/abouto2/your-data-hub"><span class="anchor_anchor__text__mldTb">Your Data Hub</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Other ways to get help</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help and support</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://stores.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Store locator</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://status.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Network status</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" href="https://www.o2.co.uk/contactus"><span class="anchor_anchor__text__mldTb">Contact us</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="230" height="250" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/256x0 1x, https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0 2x" src="https://a.storyblok.com/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li></ul></div><div class="megamenu_mega-menu__sidenav__LqO2y fade-in" data-sidenav="true"><ul id="mega-menu-side-navigation" class="side-navigation_mega-menu-side-navigation__8kaqJ"><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 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class="section_section__92VX7 section_section--vertical-rhythm-xs__QJOVx"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class=""><nav class="scrollable_scrollable__YXd_7 scrollable_scrollable--no-scrollbar__F4n5c breadcrumbs_breadcrumbs__content__zm5Pe" tabindex="0"><ul itemScope="" itemType="https://schema.org/BreadcrumbList" class="breadcrumbs_breadcrumbs__list__FgiMU"><li itemProp="itemListElement" itemScope="" itemType="https://schema.org/ListItem" class="breadcrumbs_breadcrumbs__list-item__OACfa breadcrumbs_breadcrumbs__list-item--sticky__do4hX"><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--icon-only__SMbsF anchor_anchor--icon__5ZarE" itemProp="item" href="/"><span itemProp="name" class="anchor_anchor__text__mldTb">Home</span><span class="anchor_anchor__icon__rJnZZ"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg 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aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span><p class="text_type__v30N3 text_type--transform-capitalize__upC_P text_type--size-T200__WBGSL" itemProp="name">Essential Plan</p></ul></nav></div></div></div></div><div class="masthead_masthead__l_Ulx"><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--variant-transparent__hyeoZ"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00 masthead_masthead__content__QLg31"><h1 class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T800__1F2Ej text_type--weight-bold__2XBDF">Essential Plan</h1><p class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T500__WcNWn text_type--weight-light__68YeJ">Our low-cost mobile plan – for when you need it</p></div></div></div></div></header><div class="dynamo-dynamic-page_page__body__lnMua"><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--layout-comfy__AE_AG"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF text_type--margin-bottom__Aweu5">What is the Essential Plan?</h2><div class="content_content__dSQZd"><p>Whether it’s for texting friends, streaming tunes on the train or staying in the loop on the latest news, everyone deserves a mobile plan they can afford.</p><p>That’s why our Essential Plan is there when you need it. At £10 a month for 10GB of data and unlimited calls and texts, you can keep doing the stuff you love for a low monthly cost – with no long-term contract, upfront costs or price rises.</p></div></div></div></div></div><div class="section_section__92VX7"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-none__ifJbZ"/></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--layout-comfy__AE_AG"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF text_type--margin-bottom__Aweu5">Who can get an Essential Plan?</h2><div class="content_content__dSQZd"><p>You can apply for one Essential Plan if you’re the account holder receiving certain support payments – including Universal Credit, Pension Credit, Income Support, income-based Jobseeker’s Allowance and income-based Employment Support Allowance. Before we set you up, we’ll just need a few details to confirm you’re eligible.</p></div></div></div></div></div><div class="section_section__92VX7"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-none__ifJbZ"/></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--layout-cozy__M99jJ"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div><h2 class="text_type__v30N3 text_type--align-center__9Dsz0 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF">What do you get?</h2></div></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--layout-cozy__M99jJ section_section--reduced-spacing-top__P7vfM"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="peek_peek__dWbV2 peek_peek--elevation-1__DbHXT" elevation="1"><div class="peek_peek__inner__LcH1J"><div><h2 class="text_type__v30N3 text_type--align-center__9Dsz0 text_type--size-T700__ZYdoi text_type--weight-bold__2XBDF">10GB</h2><div class="content_content__dSQZd content_content--align-center__eaiu_"><p>DATA</p><p>Unlimited UK Minutes<br/>Unlimited UK Texts<br/>30 Day Airtime Plan</p><h3>£10 month</h3><p><sub>No price rises. No long-term contracts. Roam freely in the EU. Only on O2. Up to 10GB.</sub></p></div></div></div></div></div></div></div><div class="section_section__92VX7"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-none__ifJbZ"/></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF">Ready to get started?</h2><div class="content_content__dSQZd"><p>Get an Essential Plan in three easy steps:</p></div></div></div></div></div><div class="section_section__92VX7"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div class="grid_grid__BC2I7 grid_grid--columns-sm-1__I8_K1 grid_grid--columns-md-1__7qRyC grid_grid--columns-lg-3__eBg8E"><div class="card-simple_card__KQDUh"><div class="card-simple_card__content__snJIA"><div><div class="card-simple_card__icon__2Zepl"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-xl__jariq" role="img"><span class="icon_icon__host__huWBN"><span class="icon_icon__mask__NzeId" style="--_maskUrl:url(https://a2.storyblok.com/f/253875/150x150/a161727e5d/message-captions.svg)"></span></span></span></div></div><div><div><h3 class="text_type__v30N3 text_type--size-T500__WcNWn text_type--line-height-600__KaMsc text_type--weight-bold__2XBDF">1. Contact us</h3></div><div class="card-simple_card__body__a7F5L"><p class="text_type__v30N3 text_type--size-T300__Wj1PJ">If you’re already with O2 and eligible to upgrade, start a live chat with us or call us on 202 from your O2 mobile. If you’re a new customer, you'll need to call us on 03448 090 202.</p></div></div></div><div class="card-simple_card__link-container__juYZQ"><div><button type="button" class="button_button__cKzIG dynamo-livechat_livechat__UAOs9"><span class="button_button__text__OGyvS"><span id="essentialmobileplan_1" data-testid="livechat"></span></span></button></div></div></div><div class="card-simple_card__KQDUh"><div class="card-simple_card__content__snJIA"><div><div class="card-simple_card__icon__2Zepl"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-xl__jariq" role="img"><span class="icon_icon__host__huWBN"><span class="icon_icon__mask__NzeId" style="--_maskUrl:url(https://a2.storyblok.com/f/253875/150x150/839e61d1d0/circle-check.svg)"></span></span></span></div></div><div><div><h3 class="text_type__v30N3 text_type--size-T500__WcNWn text_type--line-height-600__KaMsc text_type--weight-bold__2XBDF">2. A quick check</h3></div><div class="card-simple_card__body__a7F5L"><p class="text_type__v30N3 text_type--size-T300__Wj1PJ">We’ll ask for some details like your name, post code and date of birth. We’ll use this information to check with the Department for Work and Pensions that you’re eligible for the Essential Plan.</p></div></div></div></div><div class="card-simple_card__KQDUh"><div class="card-simple_card__content__snJIA"><div><div class="card-simple_card__icon__2Zepl"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-xl__jariq" role="img"><span class="icon_icon__host__huWBN"><span class="icon_icon__mask__NzeId" style="--_maskUrl:url(https://a2.storyblok.com/f/253875/150x150/7cbecc361d/thumbs-up.svg)"></span></span></span></div></div><div><div><h3 class="text_type__v30N3 text_type--size-T500__WcNWn text_type--line-height-600__KaMsc text_type--weight-bold__2XBDF">3. Get your SIM</h3></div><div class="card-simple_card__body__a7F5L"><p class="text_type__v30N3 text_type--size-T300__Wj1PJ">Once you’ve completed the check, we will get you up and running with your Essential Plan SIM.</p></div></div></div></div></div></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--layout-comfy__AE_AG"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div><div class="content_content__dSQZd"><p>You may also be eligible for low-cost home broadband from Virgin Media. <a target="_blank" href="https://www.virginmedia.com/broadband/low-income-families">Find out more about Essential Broadband</a>.</p></div></div></div></div></div><div class="section_section__92VX7"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><hr class="horizontal-rule_horizontal-rule__90GBM horizontal-rule_horizontal-rule--margin-none__ifJbZ"/></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--reduced-spacing-bottom__Y8v9x"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF">FAQs</h2></div></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div itemScope="" itemType="https://schema.org/FAQPage" itemProp="FAQPage" class="accordion-group"><div id=":Rfd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":Rfd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">Is Essential Plan a Pay Monthly or Pay As You Go plan?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":Rfd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:#1F1F79">Essential Plan is a Pay Monthly SIM Only plan.</span></p></div></div></div></div></div><div id=":Rnd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":Rnd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">Who can apply for Essential Plan?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":Rnd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:#1F1F79">You can apply for Essential Plan if you're the account holder receiving Universal Credit, Pension Credit, Income Support, income-based Jobseeker's Allowance or income-based Employment Support Allowance. You'll just need to give us a few details so we can check you're eligible.</span></p></div></div></div></div></div><div id=":Rvd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":Rvd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">What information do I need to give for the eligibility check?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":Rvd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p>We'll need details like your full name, date of birth and postcode, along with your consent, to check with the Department for Work and Pensions that you're getting Universal Credit, Pension Credit, Income Support, income-based Jobseeker's Allowance or income-based Employment and Support Allowance. Please make sure the name and address you give us are the same as on your O2 account.</p><p>We'll check your eligibility again after 18 months and then every 12 months after that. We'll let you know what the result is and take you through which options are available if you're no longer eligible.</p></div></div></div></div></div><div id=":R17d6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R17d6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">What if I already have an O2 phone plan?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R17d6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:#1F1F79">If you're already with us, you'll need to </span><span style="color:rgb(31, 31, 121)">wait until you’re eligible to upgrade before</span><span style="color:#1F1F79"> you can move to Essential Plan.</span></p></div></div></div></div></div><div id=":R1fd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R1fd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">How do I pay my Essential Plan bill?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R1fd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p>You have a few options when it comes to paying your O2 bill. <a uuid="8a4b5d05-d192-4066-992d-cc1f5c62fd94" target="_self" href="/help/account-and-billing/how-to-pay">Find out more about bill payments.</a></p></div></div></div></div></div><div id=":R1nd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R1nd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">What if I'm struggling to pay my bill?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R1nd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p>We’ll do everything we can to keep you connected, so speak to us as soon as possible if you’re having trouble paying your bill. Once you get in touch, we can discuss your options. Find out more on our <a uuid="abffb6de-fb2b-48e3-911d-a761d92f4412" target="_self" href="/help/account-and-billing/payment-support">Payment Support help pages</a><a uuid="abffb6de-fb2b-48e3-911d-a761d92f4412" target="_self" href="/help/account-and-billing/payment-support"><span style="color:rgb(31, 31, 121)">.</span></a></p></div></div></div></div></div><div id=":R1vd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R1vd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">I'm no longer receiving Universal Credit, Pension Credit, Income Support, Income-based Jobseeker's Allowance or Income-based Employment Support Allowance. Do I need to cancel?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R1vd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:rgb(31, 31, 121)">When you’ve had your Essential Plan for 18 months, we’ll check you’re still eligible, and we’ll check again every 12 months after that.</span></p><p><span style="color:rgb(31, 31, 121)">Each time we run a check, we’ll keep you in the loop on the result. If you’re still eligible, you’ll continue to be charged £10 a month. If you no longer receive support payments or if your eligibility check fails, we’ll be in touch about your options.</span></p><p><span style="color:#1F1F79">If you want to cancel your Essential Plan, just let us know on our live chat or give us a call on </span><b><span style="color:#1F1F79">0344 8090 202 </span></b><span style="color:#1F1F79">or</span><b><span style="color:#1F1F79"> 202,</span></b><span style="color:#1F1F79"> free from your O2 Mobile.</span></p></div></div></div></div></div><div id=":R27d6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R27d6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">Can I have more than one Essential Plan?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R27d6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:#1F1F79">You can only have one Essential Plan per account, and you'll also need to pass our eligibility check. Other eligible household members can apply too, as long as they have their own account.</span></p></div></div></div></div></div><div id=":R2fd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R2fd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">What if I decide Essential Plan is no longer right for me?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R2fd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:#1F1F79">You can switch to any of our other plans whenever you like. Or, you can cancel anytime without being charged.</span></p></div></div></div></div></div><div id=":R2nd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R2nd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">Will I need to complete a credit check to apply for Essential Plan?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R2nd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:#1F1F79">If you're new with us and applying for the Essential Plan, we'll run a standard credit check. If you're already with us and moving to Essential Plan, we won't need to run a full credit check, but an affordability check will be completed.</span></p></div></div></div></div></div><div id=":R2vd6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R2vd6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">Can I get Volt benefits if I have an Essential Plan and Virgin Media broadband in my home?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R2vd6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p>Sorry – Essential Plan isn’t eligible for Volt benefits. But if you’ve got an Essential Plan, you may also be eligible for <a target="_blank" href="https://www.virginmedia.com/broadband/low-income-families">Virgin Media’s Essential home broadband</a><span style="color:rgb(31, 31, 121)">.</span></p></div></div></div></div></div><div id=":R37d6fnjtba:" class="accordion_accordion__YvY1G" itemScope="" itemProp="mainEntity" itemType="https://schema.org/Question"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R37d6fnjtba:" itemProp="name"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">Can I get additional discounts or offers such as Multisave with Essential Plan?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R37d6fnjtba:" itemScope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs" itemProp="text"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="content_content__dSQZd"><p><span style="color:#1F1F79">Unfortunately, additional discounts can't be applied to Essential Plan.</span></p></div></div></div></div></div></div></div></div></div></div><footer class="dynamo-dynamic-page_page__footer__fgY9K"><div class="o2-footer_o2-footer__KNwX8"><div 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A quick check\"}]}],[\"$\",\"div\",null,{\"className\":\"card-simple_card__body__a7F5L\",\"children\":[\"$\",\"p\",null,{\"className\":\"text_type__v30N3 text_type--size-T300__Wj1PJ\",\"children\":\"We’ll ask for some details like your\\nname, post code and date of birth.\\nWe’ll use this information to check\\nwith the Department for Work and\\nPensions that you’re eligible for the\\nEssential Plan.\"}]}]]}]]}],false]}],[\"$\",\"div\",null,{\"className\":\"card-simple_card__KQDUh\",\"children\":[null,[\"$\",\"div\",null,{\"className\":\"card-simple_card__content__snJIA\",\"children\":[[\"$\",\"div\",null,{\"children\":[\"$\",\"div\",null,{\"className\":\"card-simple_card__icon__2Zepl\",\"children\":[\"$\",\"span\",null,{\"className\":\"icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-xl__jariq\",\"role\":\"img\",\"children\":[null,[\"$\",\"span\",null,{\"className\":\"icon_icon__host__huWBN\",\"children\":[\"$\",\"span\",null,{\"className\":\"icon_icon__mask__NzeId\",\"style\":{\"--_maskUrl\":\"url(https://a2.storyblok.com/f/253875/150x150/7cbecc361d/thumbs-up.svg)\"}}]}]]}]}]}],[\"$\",\"div\",null,{\"children\":[[\"$\",\"div\",null,{\"className\":\"$undefined\",\"children\":[\"$\",\"h3\",null,{\"className\":\"text_type__v30N3 text_type--size-T500__WcNWn text_type--line-height-600__KaMsc text_type--weight-bold__2XBDF\",\"children\":\"3. Get your SIM\"}]}],[\"$\",\"div\",null,{\"className\":\"card-simple_card__body__a7F5L\",\"children\":[\"$\",\"p\",null,{\"className\":\"text_type__v30N3 text_type--size-T300__Wj1PJ\",\"children\":\"Once you’ve completed the check, we will get you up and running with your Essential Plan SIM.\"}]}]]}]]}],false]}]]}]]}]}]}],[\"$\",\"div\",null,{\"className\":\"section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--layout-comfy__AE_AG\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__container__DF7al\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__content__oEc00\",\"children\":[[\"$\",\"div\",null,{\"children\":[\"\",\"\",[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[\"You may also be eligible for low-cost home broadband from Virgin Media. \",[\"$\",\"$L24\",\"0\",{\"href\":\"https://www.virginmedia.com/broadband/low-income-families\",\"uuid\":null,\"anchor\":null,\"target\":\"_blank\",\"children\":\"Find out more about Essential Broadband\"}],\".\"]}]]}]]}]]}]}]}],[\"$\",\"div\",null,{\"className\":\"section_section__92VX7\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__container__DF7al\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__content__oEc00\",\"children\":[[\"$\",\"$L2b\",null,{\"spacing\":\"none\"}]]}]}]}],[\"$\",\"div\",null,{\"className\":\"section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4 section_section--reduced-spacing-bottom__Y8v9x\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__container__DF7al\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__content__oEc00\",\"children\":[[\"$\",\"div\",null,{\"children\":[\"\",[\"$\",\"h2\",null,{\"className\":\"text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-bold__2XBDF\",\"children\":\"FAQs\"}],false]}]]}]}]}],[\"$\",\"div\",null,{\"className\":\"section_section__92VX7 section_section--vertical-rhythm-2xl__oanU4\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__container__DF7al\",\"children\":[\"$\",\"div\",null,{\"className\":\"section_section__content__oEc00\",\"children\":[[\"$\",\"div\",null,{\"itemScope\":true,\"itemType\":\"https://schema.org/FAQPage\",\"itemProp\":\"FAQPage\",\"className\":\"accordion-group\",\"children\":[[\"$\",\"$L2e\",null,{\"title\":\"Is Essential Plan a Pay Monthly or Pay As You Go plan?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"Essential Plan is a Pay Monthly SIM Only plan.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"Who can apply for Essential Plan?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"You can apply for Essential Plan if you're the account holder receiving Universal Credit, Pension Credit, Income Support, income-based Jobseeker's Allowance or income-based Employment Support Allowance. You'll just need to give us a few details so we can check you're eligible.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"What information do I need to give for the eligibility check?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"0\",{\"children\":[\"We'll need details like your full name, date of birth and postcode, along with your consent, to check with the Department for Work and Pensions that you're getting Universal Credit, Pension Credit, Income Support, income-based Jobseeker's Allowance or income-based Employment and Support Allowance. Please make sure the name and address you give us are the same as on your O2 account.\"]}],[\"$\",\"p\",\"1\",{\"children\":[\"We'll check your eligibility again after 18 months and then every 12 months after that. We'll let you know what the result is and take you through which options are available if you're no longer eligible.\"]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"What if I already have an O2 phone plan?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"3\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"If you're already with us, you'll need to \"}],[\"$\",\"span\",\"1\",{\"style\":{\"color\":\"rgb(31, 31, 121)\"},\"children\":\"wait until you’re eligible to upgrade before\"}],[\"$\",\"span\",\"2\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\" you can move to Essential Plan.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"How do I pay my Essential Plan bill?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[\"You have a few options when it comes to paying your O2 bill. \",[\"$\",\"$L24\",\"0\",{\"href\":\"/help/account-and-billing/how-to-pay/\",\"uuid\":\"8a4b5d05-d192-4066-992d-cc1f5c62fd94\",\"anchor\":null,\"target\":\"_self\",\"children\":\"Find out more about bill payments.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"What if I'm struggling to pay my bill?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"3\",{\"children\":[\"We’ll do everything we can to keep you connected, so speak to us as soon as possible if you’re having trouble paying your bill. Once you get in touch, we can discuss your options. Find out more on our \",[\"$\",\"$L24\",\"0\",{\"href\":\"/help/account-and-billing/payment-support/\",\"uuid\":\"abffb6de-fb2b-48e3-911d-a761d92f4412\",\"anchor\":null,\"target\":\"_self\",\"children\":\"Payment Support help pages\"}],[\"$\",\"$L24\",\"2\",{\"href\":\"/help/account-and-billing/payment-support/\",\"uuid\":\"abffb6de-fb2b-48e3-911d-a761d92f4412\",\"anchor\":null,\"target\":\"_self\",\"children\":[\"$\",\"span\",\"1\",{\"style\":{\"color\":\"rgb(31, 31, 121)\"},\"children\":\".\"}]}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"I'm no longer receiving Universal Credit, Pension Credit, Income Support, Income-based Jobseeker's Allowance or Income-based Employment Support Allowance. Do I need to cancel?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"color\":\"rgb(31, 31, 121)\"},\"children\":\"When you’ve had your Essential Plan for 18 months, we’ll check you’re still eligible, and we’ll check again every 12 months after that.\"}]]}],[\"$\",\"p\",\"3\",{\"children\":[[\"$\",\"span\",\"2\",{\"style\":{\"color\":\"rgb(31, 31, 121)\"},\"children\":\"Each time we run a check, we’ll keep you in the loop on the result. If you’re still eligible, you’ll continue to be charged £10 a month. If you no longer receive support payments or if your eligibility check fails, we’ll be in touch about your options.\"}]]}],[\"$\",\"p\",\"11\",{\"children\":[[\"$\",\"span\",\"4\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"If you want to cancel your Essential Plan, just let us know on our live chat or give us a call on \"}],[\"$\",\"b\",\"6\",{\"children\":[\"$\",\"span\",\"5\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"0344 8090 202 \"}]}],[\"$\",\"span\",\"7\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"or\"}],[\"$\",\"b\",\"9\",{\"children\":[\"$\",\"span\",\"8\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\" 202,\"}]}],[\"$\",\"span\",\"10\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\" free from your O2 Mobile.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"Can I have more than one Essential Plan?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"You can only have one Essential Plan per account, and you'll also need to pass our eligibility check. Other eligible household members can apply too, as long as they have their own account.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"What if I decide Essential Plan is no longer right for me?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"You can switch to any of our other plans whenever you like. Or, you can cancel anytime without being charged.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"Will I need to complete a credit check to apply for Essential Plan?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"1\",{\"children\":[[\"$\",\"span\",\"0\",{\"style\":{\"color\":\"#1F1F79\"},\"children\":\"If you're new with us and applying for the Essential Plan, we'll run a standard credit check. If you're already with us and moving to Essential Plan, we won't need to run a full credit check, but an affordability check will be completed.\"}]]}]]}],[]]}]}],[\"$\",\"$L2e\",null,{\"title\":\"Can I get Volt benefits if I have an Essential Plan and Virgin Media broadband in my home?\",\"expanded\":false,\"icon\":\"\",\"itemScope\":true,\"itemProp\":\"mainEntity\",\"itemType\":\"https://schema.org/Question\",\"titleProps\":{\"itemProp\":\"name\"},\"bodyContainerProps\":{\"itemScope\":true,\"itemProp\":\"acceptedAnswer\",\"itemType\":\"https://schema.org/Answer\"},\"bodyProps\":{\"itemProp\":\"text\"},\"children\":[\"$\",\"div\",null,{\"className\":\"dynamo-accordion_accordion__child-wrapper___0ZvM\",\"children\":[[\"$\",\"div\",null,{\"className\":\"content_content__dSQZd\",\"children\":[[\"$\",\"p\",\"2\",{\"children\":[\"Sorry – Essential Plan isn’t eligible for Volt benefits. 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