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please select your country from the menu above.</p> </div> </div> </section> <script> (function(countryCode, uid){ if (!';'.concat(document.cookie).match(';\\s*_notificationConfirmed_'+uid+'='+countryCode)) { document.querySelectorAll('section.notification.js-notification-show-once div.notification__content').forEach(function (el) { el.style.display = 'flex'; }); document.querySelectorAll('section.notification.js-notification-show-once input.trigger').forEach(function (el) { el.addEventListener('click', function () { document.cookie = '_notificationConfirmed_' + uid + '=' + countryCode + ';max-age=86400;path=/;secure;samesite=strict'; }); }); } })('KW', 614961); </script> <section id=c611808 class="support-hero faq-search decoration bg-light-blue" dir="ltr"> <div class="decoration__background"></div> <div class="container-xl"> <div class="row"> <div class="col-12 col-lg-8 col-xl-7"> <h2> Do you have questions about PaysafeCard? </h2> <p> Browse the different categories or use the search bar to locate relevant help articles. </p> <div class="faq-search__block"> <form id="js-inbenta-search-form" class="faq-search__form" method="GET" action="/en-kw/support/search-results/"> <input type="text" id="js-inbenta-search-input" class="form-control faq-search__input" placeholder="Search with keywords in English" aria-label="Type your question here. Press Enter to search." name="q" value="" autocomplete="off" data-locale="en_KW" data-country-code="kw" data-question-uri="/en-kw/support/question/" > <input type="submit" class="faq-search__submit support-hero__submit" id="js-inbenta-search-submit" aria-label="Search"> <input type="reset" value="Reset" class="support-hero__reset support-hero__reset" aria-label="Reset"> </form> <div id="js-inbenta-search-results" class="support-search__answer-list-result d-none"> </div> <div id="lightbox" class="lightbox"></div> </div> </div> <div class="article"> <div class="contact"> <div class="phoneModal modal fade" id="phoneModal" tabindex="-1" role="dialog" aria-labelledby="phoneModal" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> </div> </div> </div> </div> </div> <small class="error is-invalid v-none" id="is-invalid">Please, enter your search term without special symbols.</small> </div> </div> </section> <section id=c611811 class="support-topics full-width bg-dark-blue" dir="ltr"> <div class="container-xl"> <h2> Browse popular topics </h2> <div class="support-topics__nav"> <ul class="nav-topics" id="navTopics"> <li class="nav-item payments"> <a class="headline" href="/en-kw/support/category/1/payments/"> Payments </a> <ul> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/8/payments/online-shops/"> Online Shops </a> </li> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/9/payments/declined-payments/"> Declined Payments </a> </li> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/10/payments/refunds/"> Refunds </a> </li> </ul> </li> <li class="nav-item 16-digit-paysafecard"> <a class="headline" href="/en-kw/support/category/5/16-digit-paysafecard/"> 16-digit PaysafeCard </a> <ul> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/22/16-digit-paysafecard/explore-paysafecard/"> Explore PaysafeCard </a> </li> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/21/16-digit-paysafecard/balance/"> Balance </a> </li> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/30/16-digit-paysafecard/promotions/"> Promotions </a> </li> </ul> </li> <li class="nav-item security"> <a class="headline" href="/en-kw/support/category/6/security/"> Security </a> <ul> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/23/security/locked-paysafecard/"> Locked PaysafeCard </a> </li> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/24/security/privacy-and-complaints/"> Privacy and Complaints </a> </li> <li class="sub-item"> <a class="sub-link" href="/en-kw/support/category/26/security/support-and-wellbeing/"> Support and Wellbeing </a> </li> </ul> </li> </ul> </div> </div> </section> <section id=c611816 class="support-accordion faq bg-dark-blue " dir="ltr"> <div class="container-xl"> <div class="row"> <div class="col-12"> <h1 class="text-center">Frequently asked questions</h1> <ul class="accordion"> <li class="accordion__card"> <h3 id="item-title0"> <button type="button" data-bs-toggle="collapse" data-bs-target="#item0" aria-expanded="false" aria-controls="item0"> How does PaysafeCard support its customers’ needs? </button> </h3> <div id="item0" class="collapse" aria-labelledby="item-title0"> <div> <p>We’re committed to understanding and supporting all our customers which is why we have introduced our Additional support programme in compliance with the Financial Conduct Authority (FCA) guidelines.</p><p>According to the FCA vulnerable customers are those who</p> <a class="faq__item-more" onclick="inbentaHandler.view('en_KW', 'kw', 'eyJpdiI6Ikp2a2tSNks0azA0aHVHOWliQi9YUEE9PSIsInZhbHVlIjoiNnRkRldHTzVXNThKUWNlSUZxTDU4OGtYbFVtSE8zUnRUVVdTRFVGY0xtcE5JSVZRWmV3YmJ0TTdpZE5BTzAwcEZkSUM3Y1VmalFZMHp0SWNSOEJ1Y0g3SUFONENCNDA5UmF2aGVxNXFzc29jWEh1cWdGcFk0V2VjTGZiK3JsNnEiLCJtYWMiOiI2NGEzYmJmZDQ3NmRiMzllZTliNDY2YjAwMmRjNjU1ZWJjNDY1YThiNGQ0NjVmM2IzZjU2YjA4ODdmNjkwZWY2IiwidGFnIjoiIn0=', false)" href="/en-kw/support/question/24/how-does-paysafecard-support-its-customers-needs/"> Read more </a> </div> </div> </li> <li class="accordion__card"> <h3 id="item-title1"> <button type="button" data-bs-toggle="collapse" data-bs-target="#item1" aria-expanded="false" aria-controls="item1"> My PaysafeCard was blocked for security reasons. What should I do? </button> </h3> <div id="item1" class="collapse" aria-labelledby="item-title1"> <div> <p>As a regulated financial institution, PaysafeCard is obliged to keep your data secure, while also maintaining compliance with our regulators. In case we require some additional details from you, your PaysafeCard may get locked, so that we can clarify the</p> <a class="faq__item-more" onclick="inbentaHandler.view('en_KW', 'kw', 'eyJpdiI6IkVXeTU3T1F5NkRCZEZDMDVSRWM4UHc9PSIsInZhbHVlIjoieW8wRFRuTTV2VnVEcEhlYVZUdXBCQlVNTVArdGF3WVY5Z083MDBrWURicnU2NUl1U3UzWWNua0JXSllsd2I3Vzdwd2Ruczh3b21teDE5NVhYTVNXSEFhRjFRZG91UlRMblh4SDJjMmJGZ2hyZy8yempJaUZuS2NSRmRRT25hQmMiLCJtYWMiOiI3ZjVjMWMzMDFjMGI5NGM2OWYyZGFlMjI0ZDY0ZjQ5MDNlZDZlMGRkZWJmZDFkMDNlMzExMmRiNTIxYWZiYzM3IiwidGFnIjoiIn0=', false)" href="/en-kw/support/question/4/my-paysafecard-was-blocked-for-security-reasons-what-should-i-do/"> Read more </a> </div> </div> </li> </ul> </div> </div> </div> <div id="lightbox2" class="lightbox"></div> </section> <button class="custom-chatbot-launcher"><span class="ask-chatbot-label">Ask Lara<br />a question</span><img src="/fileadmin/VA/psc_Chatbot_icon_64x64px_white.svg" alt="white PaysafeCard Lara chatbot icon"></button> </main> <footer 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