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10 best community software of 2024 - Zendesk
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class="Breadcrumbsstyle__Crumb-sc-16xz1hx-2 iYXkfi"><span data-interaction-type="link-primary" aria-current="page" itemProp="item" class="Breadcrumbsstyle__FauxLink-sc-16xz1hx-4 ihQZPj Linkstyle__LinkRoot-sc-1cm3ukq-2 hPvZoB"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Community software</span></span><meta itemProp="name" content="Community software"/><meta itemProp="position" content="4"/></li></ol></nav><section id="hero" class="Basestyle__BaseRoot-sc-3zktjg-1 ilYjoA"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-ecc9c292-3 bEEqbX jiJRCp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Best community software</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Looking to bring your customers together and create a thriving community? The best community software will just help you do that.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/demo/?demoStep=personal#1" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/ITDesk.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A guide to the 10 best community software</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">最後更新<!-- -->:<!-- --> <!-- -->January 22, 2024</p><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Give your online audience what they’re looking for and deliver excellent <a target="_blank" rel="noopener noreferrer" href="/blog/customer-service-skills/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> with online community software. An online community is an integral part of maintaining strong relationships with your customers—it can boost engagement, foster connections between members, and provide quick support to those with questions or issues.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In this guide, explore the 10 best community software solutions and learn the features to look for, the benefits of community software, best practices, and how to choose the best software for your business.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is community software?</a> </li><li><a href="#2" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Comparison chart of the 10 best community software</a> </li><li><a href="#3" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">The 10 best online community software </a> </li><li><a href="#4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Features of community management software</a> </li><li><a href="#5" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benefits of community management tools</a> </li><li><a href="#6" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Community software best practices</a> </li><li><a href="#7" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How to choose the right online community software</a> </li><li><a href="#8" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Try community software for free</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="1"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What is community software?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Community software is a platform that enables members to share information and collaborate with others online. In terms of <a target="_blank" rel="noopener noreferrer" href="/blog/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, community software allows support managers to create a platform where customers can quickly access answers to questions from other community members.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">According to <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/profiles/1263082280849-Nicole-Saunders" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Nicole Saunders, Director of Community at Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, communities can be a great asset to an organization, with impacts across the business. She states, “When effectively and strategically run, a user community can <strong>help a business scale, save money on support costs, increase adoption and expansion rates, establish brand advocates</strong>, and so much more.”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For added support, businesses can let employees interact with customers within these platforms to provide answers when other customers can’t.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="2"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Comparison chart of the 10 best community software</h2><div class="sc-ecc9c292-0 iUiEoJ"><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><strong>Software</strong></th><th><strong>Starting price</strong></th><th><strong>Free trial</strong></th><th><strong>Key features</strong></th></tr></thead><tbody><tr><td> <div style="text-align:center">Zendesk</div> </td><td> <div style="text-align:center">$115 per user/month</div> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Voting on posts and comments<!-- --> </li><li>User profiles<!-- --> </li><li>Public and private space creation<!-- --> </li><li>Access to user details for context<!-- --> </li><li>AI-powered help center<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">XenForo</div> </td><td> <div style="text-align:center">$60 per month</div> </td><td> <div style="text-align:center">7 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Voting on posts and comments<!-- --> </li><li>Public and private space creation<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">Hivebrite</div> </td><td> <div style="text-align:center">Contact sales</div> </td><td> <div style="text-align:center">N/A</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->User profiles<!-- --> </li><li>Public and private space creation<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">Higher Logic</div> </td><td> <div style="text-align:center">Contact sales</div> </td><td> <div style="text-align:center">N/A</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Voting on posts and comments<!-- --> </li><li>User profiles<!-- --> </li><li>Public and private space creation<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">Zapnito</div> </td><td> <div style="text-align:center">Contact sales</div> </td><td> <div style="text-align:center">N/A</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Voting on posts and comments<!-- --> </li><li>User profiles<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">Discourse</div> </td><td> <div style="text-align:center">$25 per month (100 members)</div> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Voting on posts and comments<!-- --> </li><li>Public and private space creation<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">Mighty Networks</div> </td><td> <div style="text-align:center">$33 per month</div> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Public and private space creation<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">Khoros® Communities</div> </td><td> <div style="text-align:center">Contact sales</div> </td><td> <div style="text-align:center">N/A</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->User profiles<!-- --> </li><li>Public and private space creation<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">inSided</div> </td><td> <div style="text-align:center">Contact sales</div> </td><td> <div style="text-align:center">N/A</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Voting on posts and comments<!-- --> </li><li>User profiles<!-- --> </li><li>Public and private space creation<!-- --> </li></ul> </td></tr><tr><td> <div style="text-align:center">WordPress.com</div> </td><td> <div style="text-align:center">$9 per user/month</div> </td><td> <div style="text-align:center">N/A</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Voting on posts and comments<!-- --> </li><li>Public and private space creation<!-- --> </li></ul> </td></tr></tbody></table> </div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="3"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">The 10 best online community software</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you’re looking to integrate a quality community management platform within your business, invest in one of the 10 best online community software solutions.</p><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 dFXoyF bullet-default"><li> <!-- -->Zendesk<!-- --> </li><li>XenForo<!-- --> </li><li>Hivebrite<!-- --> </li><li>Higher Logic<!-- --> </li><li>Zapnito<!-- --> </li><li>Discourse<!-- --> </li><li>Mighty Networks<!-- --> </li><li>Khoros® Communities<!-- --> </li><li>inSided<!-- --> </li><li>WordPress.com<!-- --> </li></ol> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="/service/help-center/community-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zendesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware1.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Employees and customers want to feel more connected with other users like them, and there’s no better way to do this than with an online community. With the community software from Zendesk, members can converse with one another, start discussions, and ask for help. In addition to networking, community software allows users to get advice from others and share feedback about products.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Members of the Zendesk support team can also contribute and answer questions or appoint community managers to help with group moderation. Zendesk gives you full control of a customizable forum—you can build a discussion board in minutes to create combined or separate online spaces where your members can collaborate.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, the Zendesk community software platform features a <a target="_blank" rel="noopener noreferrer" href="/service/help-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> so members can quickly uncover solutions to their issues. Members can also follow and sort posts to keep up with the latest announcements.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unified feed for <a target="_blank" rel="noopener noreferrer" href="/service/help-center/knowledge-base-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge base<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and community search results<!-- --> </li><li>Featured posts<!-- --> </li><li>Voting and following<!-- --> </li><li>Social sharing<!-- --> </li><li>Similar posts and suggestions<!-- --> </li><li>User profiles, including alias mentions<!-- --> </li><li>Content approval moderation<!-- --> </li><li>Escalating to tickets<!-- --> </li><li>Community dashboard<!-- --> </li><li>AI-powered <a target="_blank" rel="noopener noreferrer" href="/blog/6-tips-for-building-a-thriving-help-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Suite Professional: $115 per agent/month<!-- --> </li><li>Suite Enterprise: $169 per agent/month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://xenforo.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">XenForo<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="XenForo" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware2.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://xenforo.com/features/discussion/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">XenForo makes it simple for members to discuss and share content within a unified platform. This software lets you create forums, organize topics with category trees, bookmark content for later, start feedback and Q&A threads, and set controls and permissions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">XenForo contains a robust text editor that supports basic image editing, link previews, and file attachments, enabling users and agents to easily share and create content within their community. Additionally, the software allows users to tag content to help streamline organization and make it easier to search for topics.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Content moderation<!-- --> </li><li>Forum categories<!-- --> </li><li>Q&A threads<!-- --> </li><li>User tags and mentions<!-- --> </li><li>Media embedding<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $60 per month<!-- --> </li><li>Standard: $100 per month<!-- --> </li><li>Business: $250 per month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 7 days</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://hivebrite.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Hivebrite<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Hivebrite" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware3.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://hivebrite.com/features" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hivebrite’s community manager software helps empower businesses of all sizes to launch and grow communities to help support their goals. The software is fully customizable, so you can match the platform to your unique brand and community. It also allows you to engage with your customers wherever they are and at any time.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, you can drive and gather engagement insights from Hivebrite’s administration dashboard, which includes a CRM and member management, analytics and reporting, content management, and more. Other features include the ability to assign multiple group moderators, set user rights and permission roles, and configure visibility settings.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Collaboration tools<!-- --> </li><li>Chat and messaging<!-- --> </li><li>API<!-- --> </li><li>Activity news feed<!-- --> </li><li>Community moderation<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://www.higherlogic.com/solutions/online-community/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Higher Logic<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Higher Logic" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware4.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://neonone.com/partners/higher-logic/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Higher Logic is a community management software solution that offers two products for two business types: Higher Logic Thrive for associations and Higher Logic Vanilla for B2Bs.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Higher Logic Thrive is web- and app-supported and helps boost the customer experience by engaging, reviewing, and communicating with members. This software is for membership organizations that want deeper relationships with their customers.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Higher Logic Vanilla is similar but focuses on B2B companies and is only available on the web. It aims to empower growth-minded companies to create more meaningful customer relationships and encourage engagement. Similar to Higher Logic Thrive, it combines the power of a knowledge base, Q&A threads, customer communities, and ideation.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Knowledge base<!-- --> </li><li>Customizable themes<!-- --> </li><li>Community analytics<!-- --> </li><li>Q&A threads<!-- --> </li><li>Activity dashboard<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/76489/higher-logic/?queryID=65e8c4a95b8f66b651204bbcb02fe164" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about using Higher Logic with Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://zapnito.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zapnito<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zapnito" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware5.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://support.zapnito.com/hc/en-gb/articles/360010998038-Managing-your-Zapnito-users" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zapnito’s community management software helps companies increase customer trust and engagement with its many features, such as conversation and commenting tools, community-generated content, and automated engagement options. For example, the software provides over 50 automatic email options that alert members about community content and activity.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zapnito’s community forum members can connect with others to share expertise and take advantage of premium content publishing, video panels, events, courses, and more. It’s also a centralized platform, so members can learn, share, and collaborate in one place.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Easy-to-use interface<!-- --> </li><li>Video panel discussions<!-- --> </li><li>Commenting and conversation tools<!-- --> </li><li>Community-generated content<!-- --> </li><li>Automated engagement options<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.discourse.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Discourse<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Discourse" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware6.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://try.discourse.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The Discourse community software platform connects members with the power of discussion. This is made possible by real-time chat, dynamic notifications, and an ever-scrolling feature so you don’t have to find the "Next Page" button. And a custom sidebar lets members personalize their experience to meet their needs.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Discourse lets users create surveys in various languages, so they can collaborate and connect with communities in different countries—and it comes with a feature allowing users to translate these surveys. Discourse also allows users to summarize longer topics so just the most popular and interesting related posts are viewable.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Dynamic notifications<!-- --> </li><li>Real-time chat<!-- --> </li><li>Customizable dashboard<!-- --> </li><li>API<!-- --> </li><li>Community moderation<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Basic: $25 per month for up to 100 members + 5 admins<!-- --> </li><li>Standard: $100 per month for unlimited members + 5 admins<!-- --> </li><li>Business: $300 per month for unlimited members + 15 admins<!-- --> </li><li>Enterprise: Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://www.mightynetworks.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Mighty Networks<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Mighty Networks" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware7.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.mightynetworks.com/encyclopedia/community-website" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mighty Networks is a community management platform that helps you build rich content, including polls and questions, events, posts, and articles to engage with members. This software features a Zoom integration and native live streaming so you can broadcast events such as conferences and meetings.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Mighty Networks also allows you to create courses and course communities within one platform—including content-only courses, cohort-based courses, and community-based courses that highlight member activity and challenges. This software is also customizable, so you can design a welcoming experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->API<!-- --> </li><li>Activity dashboard<!-- --> </li><li>Communication management<!-- --> </li><li>Customizable dashboard<!-- --> </li><li>Live chat<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Community: $33 per month<!-- --> </li><li>Business: $99 per month<!-- --> </li><li>Path-to-Pro: $249 per month<!-- --> </li><li>Mighty Pro: Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://khoros.com/platform/communities" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Khoros® Communities<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Khoros® Communities" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware8.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.getapp.ca/software/106985/lithium-social-response" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Khoros® Communities is a simple self-service platform that encourages members to share thoughts, discuss topics, ask questions, and provide expert answers. Khoros Communities offers multi-forum management in multiple languages and configurable permissions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With this software, members can take advantage of the community features, which include a blog as well as a knowledge base that provides useful resources. Additionally, you can craft a community content feed with the syndication feature. Khoros also offers content moderation, reporting and analytics, customizable branding, and more.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Real-time analytics<!-- --> </li><li>Community moderation<!-- --> </li><li>Integration capabilities<!-- --> </li><li>Group management<!-- --> </li><li>Search and filter options<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://www.insided.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">inSided<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="inSided" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware9.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.insided.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">InSided is a community management tool that allows businesses to drive customer engagement, provide self-service resources for members, and scale product feedback and ideation. This software easily integrates with your current customer service tools to help you offer efficient support for complex questions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Using a widget provided on the website and the app, members can find answers to their questions without ever leaving the page. Additionally, inSided allows you to update your members with release notes and social product updates. Note that the features make this software best-suited for SaaS businesses.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Community platform<!-- --> </li><li>Knowledge base<!-- --> </li><li>Product feedback and ideation<!-- --> </li><li>App integration capabilities<!-- --> </li><li>Centralized customer insights<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Professional: Contact sales<!-- --> </li><li>Business: Contact sales<!-- --> </li><li>Enterprise: Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/225599/insided---federated-search/?queryID=b3aae78f07c3e8c6bfc4d23f76b0046a" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about using inSided with Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://wordpress.com/forums/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WordPress.com<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="WordPress.com" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware10.png" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://wordpress.com/website-builder/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">WordPress.com is a popular software used for building websites and community forums, with plugins such as bbPress and wpForo Forum. The bbPress plugin lets you maintain and build multisite forums within a single WordPress.com dashboard.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The wpForo Forum plugin comes with anti-spam and native SEO features, social sharing, and post moderation. Both of these plugins are free to use once you sign up for WordPress, which starts at $9 a month.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Customizable forum<!-- --> </li><li>Mobile-friendly<!-- --> </li><li>24/7 support<!-- --> </li><li>Upload and embed media<!-- --> </li><li>Built-in social sharing<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Personal: $9 per month<!-- --> </li><li>Premium: $18 per month<!-- --> </li><li>Business: $40 per month<!-- --> </li><li>Ecommerce: $70 per month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/1405/wordpress/?queryID=781b7595bb7862967496bc6b6164c751" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about using WordPress with Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="4"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Features of community management software</h2><div class="sc-ecc9c292-0 iUiEoJ"><img alt="Top community software features" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware11.png" width="90%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">It’s important to do thorough research to find software that aligns with your business’s goals. While you’re comparing products, here are some top features to look for in community management software:</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R96ke76:--trigger:0" role="button" tabindex="0" aria-controls=":R96ke76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Unified feed for knowledge base and community search results</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R96ke76:--panel:0" aria-hidden="true" aria-labelledby=":R96ke76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Your community manager software should offer a unified feed for <a target="_blank" rel="noopener noreferrer" href="/service/help-center/knowledge-base-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">knowledge base<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and community search results. This unified feed allows members to easily access information without navigating to different pages within the forum.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">According to <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/profiles/1901646271844-Elizabeth-Williams?filter_by=activities" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Elizabeth Williams, Senior Technical Writer at Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, knowledge bases “provide the information required for customers to solve problems themselves, rather than having to contact support and wait for a response. This is beneficial for customers, who can quickly find the answers they need, as well as companies that benefit from deflecting tickets that are easily solved via help center articles.”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">By taking advantage of the self-serve capabilities of a knowledge base, you can improve customer satisfaction and experiences.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R96ke76:--trigger:1" role="button" tabindex="0" aria-controls=":R96ke76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">User profiles and ticket escalation</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R96ke76:--panel:1" aria-hidden="true" aria-labelledby=":R96ke76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">It’s also essential to have access to user profiles within your online community software platform. That way, you can view members’ background information and get as much context as possible to better serve them and answer their questions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If a question is too complex to solve within the forum, your community software should have a feature that allows you to escalate those issues to tickets via a <a target="_blank" rel="noopener noreferrer" href="/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ticketing system<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. This allows you to provide further assistance and find a solution.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R96ke76:--trigger:2" role="button" tabindex="0" aria-controls=":R96ke76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Content approval management and “similar posts” suggestions</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R96ke76:--panel:2" aria-hidden="true" aria-labelledby=":R96ke76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A solid online community management platform should have features like content approval management and moderation. With this capability, you can approve and manage discussion topics, enable your agents to delete or edit posts, and place access restrictions on content by applying things like award badges and user segments.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, having a "similar posts" suggestion feature can stimulate future customer conversations and provide more resources for members.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R96ke76:--trigger:3" role="button" tabindex="0" aria-controls=":R96ke76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Community dashboards</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R96ke76:--panel:3" aria-hidden="true" aria-labelledby=":R96ke76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A community dashboard or activity dashboard allows members and agents to engage with one another. This feature is also helpful because it’s a great place to share important announcements about your products, services, or upcoming events.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R96ke76:--trigger:4" role="button" tabindex="0" aria-controls=":R96ke76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Voting, following, commenting, and social sharing</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R96ke76:--panel:4" aria-hidden="true" aria-labelledby=":R96ke76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Voting, following, commenting, and social sharing are other features that increase community engagement. Allowing members to interact with popular topics can reveal trends and point out problems your company needs to address.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, if a topic about a certain product issue has the most votes and followers, it’s likely an important and widespread issue you should prioritize fixing.</p></div></section></div></div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="5"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Benefits of community management tools</h2><div class="sc-ecc9c292-0 iUiEoJ"><img alt="Benefits of community management tools, fist bump" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware12.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Whether you want to increase <a target="_blank" rel="noopener noreferrer" href="/blog/customer-engagement-actually-means/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer engagement<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> or gather more <a target="_blank" rel="noopener noreferrer" href="/blog/customer-feedback-hear-voice-customer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer feedback<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> about your business, there are many advantages to using community management tools. Explore the benefits more in depth below.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Bring customers together to increase engagement and loyalty</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With online community management software, customers can collaborate with each other, answer questions, and provide advice. As a result, you may increase <a target="_blank" rel="noopener noreferrer" href="/blog/customer-loyalty/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer loyalty<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and engagement.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, InVision <a target="_blank" rel="noopener noreferrer" href="/customer/invision/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">partnered with Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to boost customer engagement using the online community software solution and integrations. <a target="_blank" rel="noopener noreferrer" href="https://www.invisionapp.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">InVision<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> implemented Zendesk to build a community where designers can help one another with the products and discuss best practices. Since launching the community, the business has received an average of over 50 posts and 32,000 forum views per month.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Reduce support costs and ticket volume</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Community-building software can also empower customers to find answers themselves and get assistance from other customers, helping to deflect tickets. When ticket volume is lower, customer support agents can focus on high-value tasks. This increases productivity, reduces overhead costs, and helps teams do more with less.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When <a target="_blank" rel="noopener noreferrer" href="https://www.khanacademy.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Khan Academy<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> wanted to leverage its customer expertise to provide <a target="_blank" rel="noopener noreferrer" href="/blog/customer-self-service-guide-helping-customers-help/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">self-service support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, the company <a target="_blank" rel="noopener noreferrer" href="/customer/khan-academy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">partnered with Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Thanks to the software’s automation and self-service features, the number of support tickets decreased—the education community was able to lean on one another for support and answer each other's questions. This resulted in a 38:1 ratio of community views to support tickets.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Gather insights directly from customers</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Integrating community management software into your operations can help you gather insights about your products or services directly from the source: your customers. Knowing what your customers want ultimately leads to more sales and better service.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Within <a target="_blank" rel="noopener noreferrer" href="/service/community-forum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">community forums<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, customers are likely to converse about what they like or dislike, which provides a helpful perspective. By encouraging these conversations, community software can shed light on areas of improvement for your business.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="6"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Community software best practices</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Online community software can be a great long-term asset for your business, as it provides customer support and encourages engagement. But before you launch your community, here are some important best practices to consider.</p> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Figure out what you’re trying to achieve</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When navigating this type of software for the first time, it’s essential to communicate the purpose and goals of your community forum. This includes:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Your customer service and business objectives<!-- --> </li><li>The way you’ll structure your community<!-- --> </li><li>The resources to run the software<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, say you want to hold an exclusive forum rather than a public one. Ultimately, you must choose what you need from your community forum by aligning the features to your company goals.</p> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Determine who will be responsible</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Your community forum cannot succeed if it’s not managed properly. Pick a community manager who can help facilitate conversation, drive growth, and track strategy insights and outcomes.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Also, it’s important to designate agents who can tackle day-to-day conversations. These agents will be responsible for:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Providing answers to customer questions<!-- --> </li><li>Fact-checking posts by customers<!-- --> </li><li>Escalating issues that can’t be solved within the forum<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When choosing employees to manage your community forum, it’s a good idea to consider those who are natural at connecting with others.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Set up moderations and guidelines</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To maintain control of your community forum, you’ll need to establish moderations and guidelines. Whether you have an exclusive or public community, having a code of conduct and moderation filters can help prevent inappropriate behavior and comments.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you have a larger community with many posts and members, you can delegate moderator responsibilities to the most active contributors to help lessen the workload on your agents. This will enable them to provide top-notch customer service.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Create topics</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To get the ball rolling and kick-start conversations in your new community, add some topics to the forum. Topics will vary depending on the industry and type of business, but some general topics you can post include:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->A welcome and how-to message<!-- --> </li><li>Upcoming event announcements<!-- --> </li><li>An “introduce yourself” thread where agents and/or customers can meet one another<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Regularly monitor and adapt</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Lastly, make sure there’s a process in place to track the performance and impact of the community software. Your community will constantly evolve with new conversation threads and topics, so it’s important to keep tabs on it and make changes as needed.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">This could look like routine maintenance, such as archiving old and inactive threads or setting up new filters or rules if your community has grown. Observing and adapting your community can ensure it remains meaningful and productive.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="7"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How to choose the right online community software</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Now that you know the many features and benefits of online community software, it’s time to pick the one that best aligns with your company’s goals. Below are some questions to ask when choosing online community platform software.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56ne76:--trigger:0" role="button" tabindex="0" aria-controls=":R56ne76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Is it easy to use and set up?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56ne76:--panel:0" aria-hidden="true" aria-labelledby=":R56ne76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ensure the community-building software is simple to use and set up. You don’t want your team to spend too much time getting the software up and running. Fortunately, many community software solutions—including Zendesk—have an intuitive interface and straightforward setup.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56ne76:--trigger:1" role="button" tabindex="0" aria-controls=":R56ne76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Does it integrate with your customer support ecosystem?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56ne76:--panel:1" aria-hidden="true" aria-labelledby=":R56ne76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Community software should also be able to integrate with your current customer support tools, like your <a target="_blank" rel="noopener noreferrer" href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer messaging platform<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The Zendesk community software, for example, integrates with the Zendesk knowledge base and customer portal <a target="_blank" rel="noopener noreferrer" href="/service/help-center/client-portal/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, so everything you need is in one place. This means community managers can easily access a user’s profile and get more background information and see the other tickets they’ve submitted.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R56ne76:--trigger:2" role="button" tabindex="0" aria-controls=":R56ne76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Can you customize it to your brand, audiences, and regions?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R56ne76:--panel:2" aria-hidden="true" aria-labelledby=":R56ne76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">It’s key to pick community platform software that you can customize. This ensures the forum is relevant and specific to your brand, audiences, and regions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For instance, you should be able to include custom-branded elements such as colors, logos, and font types. With consistent branding, you can:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Enhance visibility and awareness:</strong> Consistent branding can make your business easier to recognize.<!-- --> <br/> </li><li><strong>Boost <a target="_blank" rel="noopener noreferrer" href="/blog/customer-retention/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer retention<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and loyalty:</strong> Personalized and custom branding can help you build customer trust and stronger connections.<!-- --> <br/> </li><li><strong>Set your business apart:</strong> The ability to customize your community management platforms can allow your company to stand out from the competition.<!-- --> </li></ul> </div></section></div></div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="8"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Try community software for free</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Looking to drive more customer engagement with your brand? Create a social community that acts as both a solution and a supplement that enhances the user experience.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/register/#step-1" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Start your free trial now<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Related community software guides</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk community software is the solution for better self-service and higher customer satisfaction. Easily guide customers to essential resources and promote engagement that aligns with your company goals. Use these resources to learn how.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv sc-e2fe0354-2 cTaaEo"><a href="/service/community-forum/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Community forum</span></a><a href="/service/help-center/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Help center software</span></a><a href="/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Customer service software</span></a><a href="/service/help-center/best-forum-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Forum software</span></a><a href="/service/help-center/client-portal/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Client portal software</span></a><a href="/service/help-center/knowledge-base-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Knowledge base software</span></a><a href="/service/ticketing-system/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Integrated ticketing system</span></a><a href="/service/help-center/faq-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">FAQ software</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 KsZfG"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Empower your customers and employees with a community software</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/demo/?demoStep=personal#1" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 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Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-video-headline":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-video-body":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-video-id":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-video-color":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-video-screen":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-quote-header":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-quote-checkbox":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-quote-img":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-quote-body":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-quote-author":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-quote-title":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-resource-header":"//www.zendesk.com/register","tier-resource-checkbox":"1","tier-resource-headline":"Related community software guides","tier-resource":"We have more to say about this. Have a look below.","tier-cta-header":[{"tier-copy-headline":"Host Your Own Community","tier-copy-body":"A devoted customer base deserves a social destination where they can discuss products, services, and strategies related to your company. By hosting a dedicated online community, customers see a company that wants to hear from them and promote engagement for they experience your products and services. Online community software simplifies how an online audience engages with your company’s brand and other users.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"Promote Your Brand","tier-copy-body":"Dynamic online community software provides numerous ways to stay on-brand while promoting your online community. Brand the web page’s layout with your company’s logos, art styles, and other design elements that adhere to your branding guidelines. Moderators can ensure that topics stay relevant and related to what your company provides.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"Track Popular Topics","tier-copy-body":"Pay attention to the most actively discussed topics and collect helpful data to benefit the entire organization. Online community software guides new customers to popular topics to help them get started. Longtime customers can engage in more detailed conversations and propagate trending topics to make them easier to discover. Moderators can engage on the platform to find out how they can create a better experience for their users.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"Keep Things Fresh","tier-copy-body":"Online community software makes it easy for outside contributors to develop their online community. Easy-to-use WYSIWYG editing gives contributors a true view of what their published post looks like on the web page. As the online community develops, the software will automatically recognize duplicate or similar content, ensuring that similar topics don’t overwhelm the discussions and the audience knows when their question has already been answered.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-cta-checkbox":"1","tier-cta-headline":"Empower your customers and employees with a community software","tier-cta-2-text":"View demo","tier-cta-2-url":"https://www.zendesk.com/demo/?demoStep=personal#1","tier-hero-description":"Give your online audience what they’re looking for and deliver excellent \u003ca href=\"/blog/customer-service-skills/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer service\u003c/a\u003e with online community software. An online community is an integral part of maintaining strong relationships with your customers—it can boost engagement, foster connections between members, and provide quick support to those with questions or issues. \r\n\r\nIn this guide, explore the 10 best community software solutions and learn the features to look for, the benefits of community software, best practices, and how to choose the best software for your business.\r\n\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#1\"\u003eWhat is community software?\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#2\"\u003eComparison chart of the 10 best community software\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#3\"\u003eThe 10 best online community software \u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#4\"\u003eFeatures of community management software\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#5\"\u003eBenefits of community management tools\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#6\"\u003eCommunity software best practices\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#7\"\u003eHow to choose the right online community software\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#8\"\u003eTry community software for free\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"1\"\u003e\u003c/span\u003e","tier-copy-nav-button-text":"","tier-copy-nav-button-url":"","tier-copy":[{"tier-copy-headline":"What is community software?","tier-copy-body":"Community software is a platform that enables members to share information and collaborate with others online. In terms of \u003ca href=\"/blog/customer-support-vs-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer support\u003c/a\u003e, community software allows support managers to create a platform where customers can quickly access answers to questions from other community members. \r\n\r\nAccording to \u003ca href=\"https://support.zendesk.com/hc/en-us/profiles/1263082280849-Nicole-Saunders\" rel=\"noopener\" target=\"_blank\"\u003eNicole Saunders, Director of Community at Zendesk\u003c/a\u003e, communities can be a great asset to an organization, with impacts across the business. She states, “When effectively and strategically run, a user community can \u003cstrong\u003ehelp a business scale, save money on support costs, increase adoption and expansion rates, establish brand advocates\u003c/strong\u003e, and so much more.” \r\n\r\nFor added support, businesses can let employees interact with customers within these platforms to provide answers when other customers can’t. \r\n\r\n\u003cspan id=\"2\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Comparison chart of the 10 best community software","tier-copy-body":"\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003cstrong\u003eSoftware\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eStarting price\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eFree trial\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eKey features\u003c/strong\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eZendesk\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e$115 per user/month\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVoting on posts and comments\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUser profiles\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAccess to user details for context\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered help center\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eXenForo\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e$60 per month\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e7 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVoting on posts and comments\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eHivebrite\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eContact sales\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eN/A\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eUser profiles\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eHigher Logic\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eContact sales\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eN/A\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVoting on posts and comments\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUser profiles\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eZapnito\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eContact sales\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eN/A\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVoting on posts and comments\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUser profiles\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eDiscourse\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e$25 per month (100 members)\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVoting on posts and comments\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eMighty Networks\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e$33 per month\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eKhoros® Communities\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eContact sales\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eN/A\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eUser profiles\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003einSided\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eContact sales\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eN/A\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVoting on posts and comments\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUser profiles\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eWordPress.com\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e$9 per user/month\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eN/A\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVoting on posts and comments\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePublic and private space creation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"3\"\u003e\u003c/span\u003e ","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"The 10 best online community software","tier-copy-body":"If you’re looking to integrate a quality community management platform within your business, invest in one of the 10 best online community software solutions. \r\n\r\n\u003col\u003e\r\n\t\u003cli\u003eZendesk\u003c/li\u003e\r\n\r\n\t\u003cli\u003eXenForo\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHivebrite\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHigher Logic\u003c/li\u003e\r\n \r\n\t\u003cli\u003eZapnito\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDiscourse\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMighty Networks\u003c/li\u003e\r\n\r\n\t\u003cli\u003eKhoros® Communities\u003c/li\u003e\r\n\r\n\t\u003cli\u003einSided\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWordPress.com\u003c/li\u003e\r\n\u003c/ol\u003e\r\n\r\n\u003ch3\u003e1. \u003ca href=\"/service/help-center/community-software/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware1.png\" width=100% height=100% /\u003e\r\n\r\nEmployees and customers want to feel more connected with other users like them, and there’s no better way to do this than with an online community. With the community software from Zendesk, members can converse with one another, start discussions, and ask for help. In addition to networking, community software allows users to get advice from others and share feedback about products. \r\n\r\nMembers of the Zendesk support team can also contribute and answer questions or appoint community managers to help with group moderation. Zendesk gives you full control of a customizable forum—you can build a discussion board in minutes to create combined or separate online spaces where your members can collaborate.\r\n\r\nAdditionally, the Zendesk community software platform features a \u003ca href=\"/service/help-center/\" rel=\"noopener\" target=\"_blank\"\u003ehelp center\u003c/a\u003e so members can quickly uncover solutions to their issues. Members can also follow and sort posts to keep up with the latest announcements.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eUnified feed for \u003ca href=\"/service/help-center/knowledge-base-software/\" rel=\"noopener\" target=\"_blank\"\u003eknowledge base\u003c/a\u003e and community search results\u003c/li\u003e\r\n \r\n\t\u003cli\u003eFeatured posts\u003c/li\u003e\r\n \r\n\t\u003cli\u003eVoting and following\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSocial sharing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSimilar posts and suggestions\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUser profiles, including alias mentions\u003c/li\u003e\r\n \r\n\t\u003cli\u003eContent approval moderation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eEscalating to tickets\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCommunity dashboard\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAI-powered \u003ca href=\"/blog/6-tips-for-building-a-thriving-help-center/\" rel=\"noopener\" target=\"_blank\"\u003ehelp center\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSuite Professional: $115 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise: $169 per agent/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days \r\n\r\n\u003ch3\u003e2. \u003ca href=\"https://xenforo.com/\" rel=\"noopener\" target=\"_blank\"\u003eXenForo\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"XenForo\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware2.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://xenforo.com/features/discussion/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\n\r\nXenForo makes it simple for members to discuss and share content within a unified platform. This software lets you create forums, organize topics with category trees, bookmark content for later, start feedback and Q\u0026A threads, and set controls and permissions. \r\n\r\nXenForo contains a robust text editor that supports basic image editing, link previews, and file attachments, enabling users and agents to easily share and create content within their community. Additionally, the software allows users to tag content to help streamline organization and make it easier to search for topics.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eContent moderation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eForum categories\u003c/li\u003e\r\n \r\n\t\u003cli\u003eQ\u0026A threads\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUser tags and mentions\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMedia embedding\u003c/li\u003e \r\n\u003c/ul\u003e\r\n \r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStarter: $60 per month\u003c/li\u003e\r\n \r\n\t\u003cli\u003eStandard: $100 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $250 per month\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 7 days\r\n\r\n\u003ch3\u003e3. \u003ca href=\"https://hivebrite.com/\" rel=\"noopener\" target=\"_blank\"\u003eHivebrite\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Hivebrite\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware3.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://hivebrite.com/features\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nHivebrite’s community manager software helps empower businesses of all sizes to launch and grow communities to help support their goals. The software is fully customizable, so you can match the platform to your unique brand and community. It also allows you to engage with your customers wherever they are and at any time. \r\n\r\nAdditionally, you can drive and gather engagement insights from Hivebrite’s administration dashboard, which includes a CRM and member management, analytics and reporting, content management, and more. Other features include the ability to assign multiple group moderators, set user rights and permission roles, and configure visibility settings.\r\n \r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCollaboration tools\u003c/li\u003e\r\n \r\n\t\u003cli\u003eChat and messaging\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAPI\u003c/li\u003e\r\n \r\n\t\u003cli\u003eActivity news feed\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCommunity moderation\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eContact sales\u003c/li\u003e\r\n\u003c/ul\u003e \r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available\r\n\r\n\u003ch3\u003e4. \u003ca href=\"https://www.higherlogic.com/solutions/online-community/\" rel=\"noopener\" target=\"_blank\"\u003eHigher Logic\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Higher Logic\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware4.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://neonone.com/partners/higher-logic/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nHigher Logic is a community management software solution that offers two products for two business types: Higher Logic Thrive for associations and Higher Logic Vanilla for B2Bs. \r\n\r\nHigher Logic Thrive is web- and app-supported and helps boost the customer experience by engaging, reviewing, and communicating with members. This software is for membership organizations that want deeper relationships with their customers. \r\n\r\nHigher Logic Vanilla is similar but focuses on B2B companies and is only available on the web. It aims to empower growth-minded companies to create more meaningful customer relationships and encourage engagement. Similar to Higher Logic Thrive, it combines the power of a knowledge base, Q\u0026A threads, customer communities, and ideation.\r\n \r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eKnowledge base\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable themes\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCommunity analytics\u003c/li\u003e\r\n \r\n\t\u003cli\u003eQ\u0026A threads\u003c/li\u003e\r\n\r\n\t\u003cli\u003eActivity dashboard\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e \r\n\u003cul\u003e\r\n\t\u003cli\u003eContact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/76489/higher-logic/?queryID=65e8c4a95b8f66b651204bbcb02fe164\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about using Higher Logic with Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e5. \u003ca href=\"https://zapnito.com/\" rel=\"noopener\" target=\"_blank\"\u003eZapnito\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zapnito\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware5.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://support.zapnito.com/hc/en-gb/articles/360010998038-Managing-your-Zapnito-users\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nZapnito’s community management software helps companies increase customer trust and engagement with its many features, such as conversation and commenting tools, community-generated content, and automated engagement options. For example, the software provides over 50 automatic email options that alert members about community content and activity. \r\n\r\nZapnito’s community forum members can connect with others to share expertise and take advantage of premium content publishing, video panels, events, courses, and more. It’s also a centralized platform, so members can learn, share, and collaborate in one place. \r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eEasy-to-use interface\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVideo panel discussions\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCommenting and conversation tools\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCommunity-generated content\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomated engagement options\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e \r\n\t\u003cli\u003eContact sales\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available\r\n\r\n\u003ch3\u003e6. \u003ca href=\"https://www.discourse.org/\" rel=\"noopener\" target=\"_blank\"\u003eDiscourse\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Discourse\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware6.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://try.discourse.org/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nThe Discourse community software platform connects members with the power of discussion. This is made possible by real-time chat, dynamic notifications, and an ever-scrolling feature so you don’t have to find the \"Next Page\" button. And a custom sidebar lets members personalize their experience to meet their needs. \r\n\r\nDiscourse lets users create surveys in various languages, so they can collaborate and connect with communities in different countries—and it comes with a feature allowing users to translate these surveys. Discourse also allows users to summarize longer topics so just the most popular and interesting related posts are viewable.\r\n \r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eDynamic notifications\u003c/li\u003e\r\n \r\n\t\u003cli\u003eReal-time chat\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable dashboard\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAPI\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCommunity moderation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e \r\n\t\u003cli\u003eBasic: $25 per month for up to 100 members + 5 admins\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStandard: $100 per month for unlimited members + 5 admins\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $300 per month for unlimited members + 15 admins\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Contact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003ch3\u003e7. \u003ca href=\"https://www.mightynetworks.com/\" rel=\"noopener\" target=\"_blank\"\u003eMighty Networks\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Mighty Networks\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware7.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.mightynetworks.com/encyclopedia/community-website\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nMighty Networks is a community management platform that helps you build rich content, including polls and questions, events, posts, and articles to engage with members. This software features a Zoom integration and native live streaming so you can broadcast events such as conferences and meetings. \r\n\r\nMighty Networks also allows you to create courses and course communities within one platform—including content-only courses, cohort-based courses, and community-based courses that highlight member activity and challenges. This software is also customizable, so you can design a welcoming experience.\r\n \r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAPI\u003c/li\u003e\r\n \r\n\t\u003cli\u003eActivity dashboard\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCommunication management\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable dashboard\u003c/li\u003e\r\n \r\n\t\u003cli\u003eLive chat\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCommunity: $33 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $99 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePath-to-Pro: $249 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMighty Pro: Contact sales\u003c/li\u003e\r\n\u003c/ul\u003e \r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003ch3\u003e8. \u003ca href=\"https://khoros.com/platform/communities\" rel=\"noopener\" target=\"_blank\"\u003eKhoros® Communities\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Khoros® Communities\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware8.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.getapp.ca/software/106985/lithium-social-response\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nKhoros® Communities is a simple self-service platform that encourages members to share thoughts, discuss topics, ask questions, and provide expert answers. Khoros Communities offers multi-forum management in multiple languages and configurable permissions. \r\n\r\nWith this software, members can take advantage of the community features, which include a blog as well as a knowledge base that provides useful resources. Additionally, you can craft a community content feed with the syndication feature. Khoros also offers content moderation, reporting and analytics, customizable branding, and more.\r\n \r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eReal-time analytics\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCommunity moderation\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegration capabilities\u003c/li\u003e\r\n \r\n\t\u003cli\u003eGroup management\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSearch and filter options\u003c/li\u003e\r\n\u003c/ul\u003e \r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e \r\n\t\u003cli\u003eContact sales\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available\r\n\r\n\u003ch3\u003e9. \u003ca href=\"https://www.insided.com/\" rel=\"noopener\" target=\"_blank\"\u003einSided\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"inSided\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware9.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.insided.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nInSided is a community management tool that allows businesses to drive customer engagement, provide self-service resources for members, and scale product feedback and ideation. This software easily integrates with your current customer service tools to help you offer efficient support for complex questions. \r\n\r\nUsing a widget provided on the website and the app, members can find answers to their questions without ever leaving the page. Additionally, inSided allows you to update your members with release notes and social product updates. Note that the features make this software best-suited for SaaS businesses.\r\n \r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCommunity platform\u003c/li\u003e\r\n \r\n\t\u003cli\u003eKnowledge base\u003c/li\u003e\r\n \r\n\t\u003cli\u003eProduct feedback and ideation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eApp integration capabilities\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCentralized customer insights\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e \r\n\t\u003cli\u003eProfessional: Contact sales\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: Contact sales\u003c/li\u003e\r\n \r\n\t\u003cli\u003eEnterprise: Contact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available \r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/225599/insided---federated-search/?queryID=b3aae78f07c3e8c6bfc4d23f76b0046a\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about using inSided with Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e10. \u003ca href=\"https://wordpress.com/forums/\" rel=\"noopener\" target=\"_blank\"\u003eWordPress.com\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"WordPress.com\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware10.png\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://wordpress.com/website-builder/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nWordPress.com is a popular software used for building websites and community forums, with plugins such as bbPress and wpForo Forum. The bbPress plugin lets you maintain and build multisite forums within a single WordPress.com dashboard. \r\n\r\nThe wpForo Forum plugin comes with anti-spam and native SEO features, social sharing, and post moderation. Both of these plugins are free to use once you sign up for WordPress, which starts at $9 a month. \r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCustomizable forum\u003c/li\u003e\r\n \r\n\t\u003cli\u003eMobile-friendly\u003c/li\u003e\r\n\r\n\t\u003cli\u003e24/7 support\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUpload and embed media\u003c/li\u003e\r\n \r\n\t\u003cli\u003eBuilt-in social sharing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e \r\n\t\u003cli\u003ePersonal: $9 per month\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePremium: $18 per month\u003c/li\u003e\r\n \r\n\t\u003cli\u003eBusiness: $40 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEcommerce: $70 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/1405/wordpress/?queryID=781b7595bb7862967496bc6b6164c751\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about using WordPress with Zendesk.\u003c/a\u003e\r\n\r\n\u003cspan id=\"4\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Features of community management software","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Top community software features\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware11.png\" width=90% height=90% /\u003e\r\n\r\nIt’s important to do thorough research to find software that aligns with your business’s goals. While you’re comparing products, here are some top features to look for in community management software:\r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eUnified feed for knowledge base and community search results\u003c/h3\u003e \r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \r\nYour community manager software should offer a unified feed for \u003ca href=\"/service/help-center/knowledge-base-software/\" rel=\"noopener\" target=\"_blank\"\u003eknowledge base\u003c/a\u003e and community search results. This unified feed allows members to easily access information without navigating to different pages within the forum. \r\n\r\nAccording to \u003ca href=\"https://support.zendesk.com/hc/en-us/profiles/1901646271844-Elizabeth-Williams?filter_by=activities\" rel=\"noopener\" target=\"_blank\"\u003eElizabeth Williams, Senior Technical Writer at Zendesk\u003c/a\u003e, knowledge bases “provide the information required for customers to solve problems themselves, rather than having to contact support and wait for a response. This is beneficial for customers, who can quickly find the answers they need, as well as companies that benefit from deflecting tickets that are easily solved via help center articles.” \r\n\r\nBy taking advantage of the self-serve capabilities of a knowledge base, you can improve customer satisfaction and experiences. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eUser profiles and ticket escalation\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \r\nIt’s also essential to have access to user profiles within your online community software platform. That way, you can view members’ background information and get as much context as possible to better serve them and answer their questions. \r\n\r\nIf a question is too complex to solve within the forum, your community software should have a feature that allows you to escalate those issues to tickets via a \u003ca href=\"/service/ticketing-system/\" rel=\"noopener\" target=\"_blank\"\u003eticketing system\u003c/a\u003e. This allows you to provide further assistance and find a solution.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eContent approval management and “similar posts” suggestions\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nA solid online community management platform should have features like content approval management and moderation. With this capability, you can approve and manage discussion topics, enable your agents to delete or edit posts, and place access restrictions on content by applying things like award badges and user segments.\r\n\r\nAdditionally, having a \"similar posts\" suggestion feature can stimulate future customer conversations and provide more resources for members.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eCommunity dashboards\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \r\nA community dashboard or activity dashboard allows members and agents to engage with one another. This feature is also helpful because it’s a great place to share important announcements about your products, services, or upcoming events.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eVoting, following, commenting, and social sharing\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \r\nVoting, following, commenting, and social sharing are other features that increase community engagement. Allowing members to interact with popular topics can reveal trends and point out problems your company needs to address.\r\n\r\nFor example, if a topic about a certain product issue has the most votes and followers, it’s likely an important and widespread issue you should prioritize fixing.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"5\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Benefits of community management tools","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Benefits of community management tools, fist bump\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/communitysoftware12.jpg\" width=100% height=100% /\u003e\r\n\r\nWhether you want to increase \u003ca href=\"/blog/customer-engagement-actually-means/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer engagement\u003c/a\u003e or gather more \u003ca href=\"/blog/customer-feedback-hear-voice-customer/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer feedback\u003c/a\u003e about your business, there are many advantages to using community management tools. Explore the benefits more in depth below. \r\n\r\n\u003ch3\u003eBring customers together to increase engagement and loyalty\u003c/h3\u003e\r\n\r\nWith online community management software, customers can collaborate with each other, answer questions, and provide advice. As a result, you may increase \u003ca href=\"/blog/customer-loyalty/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer loyalty\u003c/a\u003e and engagement.\r\n\r\nFor example, InVision \u003ca href=\"/customer/invision/\" rel=\"noopener\" target=\"_blank\"\u003epartnered with Zendesk\u003c/a\u003e to boost customer engagement using the online community software solution and integrations. \u003ca href=\"https://www.invisionapp.com/\" rel=\"noopener\" target=\"_blank\"\u003eInVision\u003c/a\u003e implemented Zendesk to build a community where designers can help one another with the products and discuss best practices. Since launching the community, the business has received an average of over 50 posts and 32,000 forum views per month.\r\n\r\n\u003ch3\u003eReduce support costs and ticket volume\u003c/h3\u003e\r\n \r\nCommunity-building software can also empower customers to find answers themselves and get assistance from other customers, helping to deflect tickets. When ticket volume is lower, customer support agents can focus on high-value tasks. This increases productivity, reduces overhead costs, and helps teams do more with less. \r\n\r\nWhen \u003ca href=\"https://www.khanacademy.org/\" rel=\"noopener\" target=\"_blank\"\u003eKhan Academy\u003c/a\u003e wanted to leverage its customer expertise to provide \u003ca href=\"/blog/customer-self-service-guide-helping-customers-help/\" rel=\"noopener\" target=\"_blank\"\u003eself-service support\u003c/a\u003e, the company \u003ca href=\"/customer/khan-academy/\" rel=\"noopener\" target=\"_blank\"\u003epartnered with Zendesk\u003c/a\u003e. Thanks to the software’s automation and self-service features, the number of support tickets decreased—the education community was able to lean on one another for support and answer each other's questions. This resulted in a 38:1 ratio of community views to support tickets.\r\n\r\n\u003ch3\u003eGather insights directly from customers\u003c/h3\u003e\r\n \r\nIntegrating community management software into your operations can help you gather insights about your products or services directly from the source: your customers. Knowing what your customers want ultimately leads to more sales and better service. \r\n\r\nWithin \u003ca href=\"/service/community-forum/\" rel=\"noopener\" target=\"_blank\"\u003ecommunity forums\u003c/a\u003e, customers are likely to converse about what they like or dislike, which provides a helpful perspective. By encouraging these conversations, community software can shed light on areas of improvement for your business.\r\n\r\n\u003cspan id=\"6\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Community software best practices","tier-copy-body":"Online community software can be a great long-term asset for your business, as it provides customer support and encourages engagement. But before you launch your community, here are some important best practices to consider.\r\n\r\n\t\u003ch3\u003eFigure out what you’re trying to achieve\u003c/h3\u003e\r\n \r\nWhen navigating this type of software for the first time, it’s essential to communicate the purpose and goals of your community forum. This includes: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eYour customer service and business objectives\u003c/li\u003e\r\n \r\n\t\u003cli\u003eThe way you’ll structure your community\u003c/li\u003e\r\n \r\n\t\u003cli\u003eThe resources to run the software\u003c/li\u003e\r\n\u003c/ul\u003e \r\n\r\nFor example, say you want to hold an exclusive forum rather than a public one. Ultimately, you must choose what you need from your community forum by aligning the features to your company goals.\r\n\r\n\t\u003ch3\u003eDetermine who will be responsible\u003c/h3\u003e\r\n\r\nYour community forum cannot succeed if it’s not managed properly. Pick a community manager who can help facilitate conversation, drive growth, and track strategy insights and outcomes.\r\n\r\nAlso, it’s important to designate agents who can tackle day-to-day conversations. These agents will be responsible for: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eProviding answers to customer questions\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFact-checking posts by customers\u003c/li\u003e\r\n \r\n\t\u003cli\u003eEscalating issues that can’t be solved within the forum\u003c/li\u003e\r\n\u003c/ul\u003e \r\n\r\nWhen choosing employees to manage your community forum, it’s a good idea to consider those who are natural at connecting with others. \r\n\r\n\u003ch3\u003eSet up moderations and guidelines\u003c/h3\u003e\r\n \r\nTo maintain control of your community forum, you’ll need to establish moderations and guidelines. Whether you have an exclusive or public community, having a code of conduct and moderation filters can help prevent inappropriate behavior and comments. \r\n\r\nIf you have a larger community with many posts and members, you can delegate moderator responsibilities to the most active contributors to help lessen the workload on your agents. This will enable them to provide top-notch customer service.\r\n\r\n\u003ch3\u003eCreate topics\u003c/h3\u003e\r\n \r\nTo get the ball rolling and kick-start conversations in your new community, add some topics to the forum. Topics will vary depending on the industry and type of business, but some general topics you can post include: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eA welcome and how-to message\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUpcoming event announcements\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAn “introduce yourself” thread where agents and/or customers can meet one another\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003eRegularly monitor and adapt\u003c/h3\u003e\r\n\r\nLastly, make sure there’s a process in place to track the performance and impact of the community software. Your community will constantly evolve with new conversation threads and topics, so it’s important to keep tabs on it and make changes as needed. \r\n\r\nThis could look like routine maintenance, such as archiving old and inactive threads or setting up new filters or rules if your community has grown. Observing and adapting your community can ensure it remains meaningful and productive. \r\n\r\n\u003cspan id=\"7\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How to choose the right online community software","tier-copy-body":"Now that you know the many features and benefits of online community software, it’s time to pick the one that best aligns with your company’s goals. Below are some questions to ask when choosing online community platform software.\r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e \r\n\r\n\u003ch3\u003eIs it easy to use and set up?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nEnsure the community-building software is simple to use and set up. You don’t want your team to spend too much time getting the software up and running. Fortunately, many community software solutions—including Zendesk—have an intuitive interface and straightforward setup.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eDoes it integrate with your customer support ecosystem?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nCommunity software should also be able to integrate with your current customer support tools, like your \u003ca href=\"/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer messaging platform\u003c/a\u003e. \r\n\r\nThe Zendesk community software, for example, integrates with the Zendesk knowledge base and customer portal \u003ca href=\"/service/help-center/client-portal/\" rel=\"noopener\" target=\"_blank\"\u003esoftware\u003c/a\u003e, so everything you need is in one place. This means community managers can easily access a user’s profile and get more background information and see the other tickets they’ve submitted.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eCan you customize it to your brand, audiences, and regions?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nIt’s key to pick community platform software that you can customize. This ensures the forum is relevant and specific to your brand, audiences, and regions. \r\n\r\nFor instance, you should be able to include custom-branded elements such as colors, logos, and font types. With consistent branding, you can: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eEnhance visibility and awareness:\u003c/strong\u003e Consistent branding can make your business easier to recognize.\u003c/li\u003e\r\n\u003cbr\u003e \r\n\t\u003cli\u003e\u003cstrong\u003eBoost \u003ca href=\"/blog/customer-retention/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer retention\u003c/a\u003e and loyalty:\u003c/strong\u003e Personalized and custom branding can help you build customer trust and stronger connections.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eSet your business apart:\u003c/strong\u003e The ability to customize your community management platforms can allow your company to stand out from the competition.\u003c/li\u003e\r\n\u003c/ul\u003e \r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"8\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""}],"tier-center-cta-text":"Start your free trial now","tier-center-cta-url":"https://www.zendesk.com/register/#step-1","tier-resource-description":"Zendesk community software is the solution for better self-service and higher customer satisfaction. Easily guide customers to essential resources and promote engagement that aligns with your company goals. Use these resources to learn how.","tier-resource-links":"\u003ca href=\"/service/community-forum/\"\u003eCommunity forum\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/\"\u003eHelp center software\u003c/a\u003e\r\n\u003ca href=\"/service/ticketing-system/customer-service-management-software/\"\u003eCustomer service software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/best-forum-software/\"\u003eForum software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/client-portal/\"\u003eClient portal software\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/knowledge-base-software/\"\u003eKnowledge base software\u003c/a\u003e\r\n\u003ca href=\"/service/ticketing-system/\"\u003eIntegrated ticketing system\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/faq-software/\"\u003eFAQ software\u003c/a\u003e","_yoast_wpseo_focuskw":"community software","_yoast_wpseo_sitemap-html-include":"-","tier-hr-1":"","tier-hr-2":"/guide/features/community-software/","tier-hr-3":"btn-orange","tier-copy-checkbox-checkbox-fix":"btn-orange","tier-hr-4":"btn-orange","tier-right-screen-checkbox-checkbox-fix":"btn-orange","tier-right-screen-img-alt-text":"btn-orange","tier-cta-3-text":"btn-orange","tier-cta-3-url":"btn-orange","tier-hr-5":"btn-orange","tier-left-screen-checkbox-checkbox-fix":"btn-orange","tier-cta-4-text":"btn-orange","tier-cta-4-url":"btn-orange","tier-hr-6":"btn-orange","tier-right-screen-checkbox-2-checkbox-fix":"btn-orange","tier-cta-5-text":"btn-orange","tier-cta-5-url":"btn-orange","tier-hr-7":"btn-orange","tier-left-screen-checkbox-2-checkbox-fix":"btn-orange","tier-cta-6-text":"btn-orange","tier-cta-6-url":"btn-orange","tier-hr-8":"btn-orange","tier-brake-copy-checkbox-checkbox-fix":"btn-orange","tier-hr-9":"btn-orange","tier-center-screen-checkbox-checkbox-fix":"","tier-hr-10":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-video-checkbox-checkbox-fix":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-hr-11":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-quote-checkbox-checkbox-fix":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-hr-12":"Create a social community that acts as both a solution and a supplement to your product or service’s user experience. Social community software is a solution that expands where your customers interact, either as an easy venue for them to create user generated content and where users can thrive. Customer journey management is simplified, as it can tie in tickets that come in through social media, mobile users, content management systems, and more.","tier-resource-checkbox-checkbox-fix":"","tier-cta-checkbox-checkbox-fix":"","tier-remove-sales-widget-checkbox-checkbox-fix":"","tier-remove-exit-modal":"","tier-remove-exit-modal-checkbox-fix":"","tier-breadcrumb-show":"","tier-breadcrumb-show-checkbox-fix":"","tier-top-cta-header":"#03363D","tier-top-cta-checkbox":"#03363D","tier-top-cta-checkbox-checkbox-fix":"#03363D","tier-top-cta-description":"#03363D","tier-copy-description":"//www.zendesk.com/guide/features/community-software/","tier-stackable-header":"//www.zendesk.com/guide/features/community-software/","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"https://www.zendesk.com/demo/?demoStep=personal#1"}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_trash_the_other_posts":"0","tier-hero-image":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/ITDesk.jpg","tier-hero-subheading":"Looking to bring your customers together and create a thriving community? The best community software will just help you do that.","canonical":"https://www.zendesk.com/service/help-center/online-community-software/","seoTitle":"10 best community software of 2024 - Zendesk","seoDescription":"Community software is essential for creating strong relationships with customers. 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